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unroot unvoids your warranty

Called Verizo about a battery problem...before they started to troubleshoot it, he knew I had the ROM DasBamf because I had a different software #. Offer to replace my TB but said it would cost $700. He said my next option was to unroot it and send it back to HTC for a free replacement. Mentioned that they look out for subscribers before charging them #verizonrules

Yeah I might have unrooted before making the call if I thought it was going to be a warranty issue.
Sent from my ADR6400L using Tapatalk

That's one of the reasons I have squaretrade.
Yes, I have to pay 75 as a deductible...but I can get a new phone if VZW balks for any reason..
But yes, I would've unrooted before trying to make a call...

Change insurance deal?

I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE

salas2324 said:
I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE
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I don't think you're contractually bound to Best Buy's insurance agreement, are you? As far as I remember, when I had it and had it voided by rooting my phone, I just called and cancelled it.
Just out of curiosity, what makes Verizon insurance better than Best Buy's?

internalrage said:
I don't think you're contractually bound to Best Buy's insurance agreement, are you? As far as I remember, when I had it and had it voided by rooting my phone, I just called and cancelled it.
Just out of curiosity, what makes Verizon insurance better than Best Buy's?
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If I lose my phone Verizon will replace it. Bestbuy won't take phones that are "drowned" and yes I know about cancelling I voided my warranty that way too but they don't know. I just wanna have peace of mind knowing if I get robbed Verizon will at least replace my phone
Sent from my Verizon Samsung Galaxy S3 4G LTE

salas2324 said:
If I lose my phone Verizon will replace it. Bestbuy won't take phones that are "drowned" and yes I know about cancelling I voided my warranty that way too but they don't know. I just wanna have peace of mind knowing if I get robbed Verizon will at least replace my phone
Sent from my Verizon Samsung Galaxy S3 4G LTE
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By "drowned" I'm assuming you mean water damage. And if so, the Best Buy rep told me that if I chucked my phone into a pool and brought it in, they would replace it. That was about 2 years ago, so I don't know if that policy changed since then. Then again, I don't know if what the Best Buy rep said was true since I never needed to test him on it.
I'm not trying to sway you one way or the other. I just thought Best Buy did cover water damage is all.

Google has a lot of posts on people misinformed by bestbuy reps
Sent from my Verizon Samsung Galaxy S3 4G LTE

If I bought insurance on everything I purchased I would be insurance poor

salas2324 said:
I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE
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Yes, you are within your return window. Call and cancel your insurance with Bestbuy and take the phone into Verizon and have them activate insurance on your account. Considering I've worked for 3 wireless companies (including Verizon) as a sales rep in the past 5 years, you can take my word on it.
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app

nikeman513 said:
Yes, you are within your return window. Call and cancel your insurance with Bestbuy and take the phone into Verizon and have them activate insurance on your account. Considering I've worked for 3 wireless companies (including Verizon) as a sales rep in the past 5 years, you can take my word on it.
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app
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THANK YOU-! And instead of calling can I just go to best buy and Verizon stores since they are in the same parking lot and will I have to show I'd or account info? So I can take the account holDer my brother in law
Sent from my Verizon Samsung Galaxy S3 4G LTE

nikeman513 said:
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app
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Hi, I'm the "idiot" that called and cancelled due to having a rooted phone. I have to admit that if I knew then what I know now, I wouldn't have cancelled but being a paranoid noob at the time, I didn't know any better since so many people were telling me that rooting could easily be traced back. I know that's not true now. Normally, I would take offense to someone calling me an idiot but that was an idiotic move I made 2 years ago. And just so we're clear, I was never suggesting to the op to do what I did; I was just making a point about how I cancelled my Best Buy insurance.

Knox and factory warranty.

This will be my first phone with Knox. I know that once its tripped it can't be undo. My question is, has anyone had an issue getting a replacement after rooting? Yeah it voids the warranty but has anyone actually experienced this?

There is no simple answer to your question. Whether or not Samsung will honor the warranty depends upon the nature of the problem with the device, consumer protection laws where you live, the mood their tech rep is in when you call, etc. If you search Samsung device forums for Knox / warranty related posts, you'll see that some people got warranty service, some didn't. The bottom line is, if you trip Knox, getting warranty service is an unknown risk. If you aren't prepared to take the risk, don't root.

T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.

tlxxxsracer said:
T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.
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Yeah Verizon does that too. But..if there's something wrong with the device other then factory.. You could get charged full price. Being that the vz note 4 still isn't rooted this is probably a dilemma I wont have lol. I was just wondering if anyone has actually done it. Trip Knox and then send a phone in for a factory replacement

[Q] Jump with KNOX tripped?

Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.

EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
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I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+

speedy1979 said:
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
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What will piss me off is that this policy change is new, that's my point. I've had Jump since a week after it launched and I've never had an issue but now apparently I might. I still find it hard to believe they will give up a sale and a 13 year old account though. I'm not paying 175 on top of the 140 a year I already pay just to have Jump AND the full cost of the phone, that's ridiculous.

For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.

voxluna said:
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
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Yeah I don't know where this info is coming from but I decided to Jump last night and tried it over the phone and they don't even ask. They ask you to disable phone security, if there's water damage, and if the screen is clean. They don't ask about anything else. The order failed on the phone but I did it online and it went through fine. I'm now in the backorder queue for an HTC 10. There is nothing on there that says anything about it either. It has the additional question about if it powers on when charged.
The only thing I can think of is T-Mobile has added some point of sale checks but Assurant doesn't have the time to check phones like that. I'm not going to use the Assurant USPS label though, I'm going to ship it with UPS so I know that it gets there. It's even going back in its original box. I don't foresee any problems so it must just be the stores because I've seen T-Mobile employees say that they do indeed check with some machine they have there. Obviously Jump through the mail is a bit of a pain in the backside, especially with the phone being back ordered but this way I'm following the terms on the website and I have two recorded phone calls as well if anyone tries to kick anything back down the line where I'm never even asked if the device is modified and since I'm going HTC, I'll have S-OFF so I can cover my tracks if anything happens in the future.

Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk

Jammol said:
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
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Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...

EtherealRemnant said:
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
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Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk

Jammol said:
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
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I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms. They told me that I needed to remove my fingerprints, asked about liquid damage and damage to the screen. I've got my bases covered but yeah, I think that T-Mobile really doesn't care, its just the stores that bother checking. I'd bet if I went to the Denver 16th Street Mall store that they would rush through it and not check because they are a high volume store and they'd be getting a new flagship sale too. Either way, I'll not be getting a Samsung device ever again. S-OFF let's me do what I want and restore the phone back to how it was out of the box when I am done so I won't have to worry about this anymore.
The most annoying thing is that the primary reason I root my phones is just to restore my apps and data. Resetting all of my authenticators just takes too much time. I've even been known to install a custom ROM and restore my data then permanently unroot it.

EtherealRemnant said:
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms.
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Because the customer rep doesn't ask you and its not stated when going through the process doesn't make you exempt for the simple fact that signing the documentation means you have already agreed to the stipulations. Heck them accepting it one day and not accepting it another doesn't even imply you have a leg to stand on.
A contract is a contract is a contract. Just because someone paid 11.60 to answer phones in a call center doesn't ask if you are rooted doesn't mean they couldn't at some point decide to check. They also don't ask about 99.8% of the other stipulations called out. Doesn't mean they are null and void.
You already agreed to all the terms.
Sent from my SM-N920T using Tapatalk

EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
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I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk

winordieracin said:
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
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Yeah I opted to do it online. My HTC 10 was back ordered until yesterday, shipped today, will be here Monday.

Has anyone rooted their phone and sent it back to Samsung under warranty ?

ive rooted my phone, but iam wondering has anyone got away with the warranty on their rooted phone ?

My bet is they won't accept it, but of course, answer will vary by where you are at(because of consumer law and user agreement and stuff).
My personal experience, they've never accepted it, but at same time where I was didn't have any law that ensures me to get warranty regardless of customize condition. And provider's insurance service clearly stated that they do prohibit me from messing around with software, and once it's detected, they do reserve a rights to cancel my insurance, so they didn't even allow me to send it back to SAMSUNG(They saw my KNOX is flagged)
Unless you've got that kind of strict policy in where you are, it is worth trying as you've got nothing to lose(of course flashback to the stock firmware and un-root it). As reason of getting warranty service is not stated clearly(either that is a HW or SW), I cannot give more information.

Good day.
I'm from Portugal and my phone died the day after i rooted the phone, 5 days after i bought it.
The phone was sent to Samsung for repairs, 45 days later i received the phone without them charging anything.