screen is blank black with a back light - Nexus 5 Q&A, Help & Troubleshooting

guys i am in serious problem!
i'm unable to unlock my nexus and screen is blank black with a back light.
i am restarting the phone to access after every time the phone gets locked!
i'm fully on stock and nothing happened not even a faint fall or rough use. I wasn't using the phone from evening and this popped up..
initially i thought it was bricked but after restarting i'm able to access until the phone is locked..
please help ASAP

eshopper said:
guys i am in serious problem!
i'm unable to unlock my nexus and screen is blank black with a back light.
i am restarting the phone to access after every time the phone gets locked!
i'm fully on stock and nothing happened not even a faint fall or rough use. I wasn't using the phone from evening and this popped up..
initially i thought it was bricked but after restarting i'm able to access until the phone is locked..
please help ASAP
Click to expand...
Click to collapse
Wrong thread mate..post a new one here: http://forum.xda-developers.com/google-nexus-5/help

wideasleep1 said:
Wrong thread mate..post a new one here: http://forum.xda-developers.com/google-nexus-5/help
Click to expand...
Click to collapse
i did a factory reset and still the problem persist.. isn't it considered as a defect ??

It's clearly a software issue. Reflash might help.
Sent from my Nexus 5 using XDA Premium 4 mobile app

kealke said:
It's clearly a software issue. Reflash might help.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i visited the service center today.. it was issue with hardware.. they replaced a flex board around the battery and the phone was normal again.. took 20mins max and no charges was levied as the phone was under warrenty..
thanks for all the help! :good:

Very strange, a hardware issue which temporarily disappears when you reboot. Oh well, luckily it's fixed now.
Sent from my Nexus 5 using XDA Premium 4 mobile app

eshopper said:
i visited the service center today.. it was issue with hardware.. they replaced a flex board around the battery and the phone was normal again.. took 20mins max and no charges was levied as the phone was under warrenty..
thanks for all the help! :good:
Click to expand...
Click to collapse
Sounds like the flex ribbon cable to the display had poor contact. Where do you live to get such quick service? Cheers!
Sent from my Nexus 5 using Tapatalk

wideasleep1 said:
Sounds like the flex ribbon cable to the display had poor contact. Where do you live to get such quick service? Cheers!
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
He's from India. But 20 mins is really sick!

wideasleep1 said:
Sounds like the flex ribbon cable to the display had poor contact. Where do you live to get such quick service? Cheers!
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
yes exactly.. i live in bangalore..
I had prepared for two days waiting
but he had few repairable handsets and components in hand ready and pulled out one and repaired to mine instantly..

Related

[Q] Phone Dead after Unlocking Bootloader

Using the program here http://forum.xda-developers.com/showthread.php?t=1835791
I tried to unlock my bootloader. Everything seemed to go fine until the program said the phone was rebooting.
The display went dark as if rebooting but never came back on. Since that moment I can't get the phone to power up at all. I can't get into recovery or download mode. The screen doesn't seem to even try to come on. The phone acts as if it has no battery installed even though the battery is there.
Anyone have any suggestions or do I have a legit brick?
rckeystone said:
Using the program here http://forum.xda-developers.com/showthread.php?t=1835791
I tried to unlock my bootloader. Everything seemed to go fine until the program said the phone was rebooting.
The display went dark as if rebooting but never came back on. Since that moment I can't get the phone to power up at all. I can't get into recovery or download mode. The screen doesn't seem to even try to come on. The phone acts as if it has no battery installed even though the battery is there.
Anyone have any suggestions or do I have a legit brick?
Click to expand...
Click to collapse
sounds like a 100% legit brick. Does it show up as a device when you plug it into a windows computer?
no it doesn't show up at all
rckeystone said:
no it doesn't show up at all
Click to expand...
Click to collapse
Did you pull the battery and let it sit for a little?
Sent from my SCH-I535 using Tapatalk 2
Yes but only for about 5 minutes or so. I can try longer if you think it might help.
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
bc760 said:
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
It was over 80% charged at the time.
bc760 said:
Did your phone have enough charge before you began everything?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Could be a major detail that some might overlook. That'd for sure do it. I got rid of my OG few weeks ago n I'm still stock so I wouldn't know this, but doesn't the process only take like 10 seconds if that? The actual flashing that's taking place. So it'd have to be quite the odds to lose juice in the middle of flashing. But wouldn't it be charging if its plugged in usb? I hope that my man who posted this gets it powered back up. Would be a major bummer otherwise.
Sent from my SCH-I535 using xda app-developers app
That's pretty strange see if when you take your battery out of the phone if you can plug into the wall and boot.
Sent from my SCH-I535 using xda app-developers app
bc760 said:
That's pretty strange see if when you take your battery out of the phone if you can plug into the wall and boot.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Thanks everyone for the replies.
Yes I have tried it without the battery. Right now I'm letting it sit without any battery or power to it to allow all components to discharge. I'll try it again in a couple of minutes.
I'm beginning to think I've got a real live or rather dead brick.
rckeystone said:
Thanks everyone for the replies.
Yes I have tried it without the battery. Right now I'm letting it sit without any battery or power to it to allow all components to discharge. I'll try it again in a couple of minutes.
Click to expand...
Click to collapse
Just to make sure you read and followed all steps right? This one seemed crucial
**** IF YOU HAVE ANY PROGRAMS THAT SYNC WITH YOUR PHONE THEY NEED TO BE UNINSTALLED OR NOT RUNNING BECAUSE THEY CAN CAUSE BRICKS, Pdanet, easytether, droid explorer, kies, etc., etc., on down the line. I repeat if you have a program on your computer that syncs with your phone, it is NOT COOL TO HAVE THAT RUNNING! ****
Just trying to narrow down what the hell could cause the device not to power back up, also how long did you leave the device plugged before disconnecting or pulling the battery. Did oden stop responding or say anything other then rebooting ?
Sent from my SCH-I535 using xda app-developers app
---------- Post added at 05:42 PM ---------- Previous post was at 05:40 PM ----------
Also you were already rooted correct?
Sent from my SCH-I535 using xda app-developers app
rckeystone said:
I'm beginning to think I've got a real live or rather dead brick.
Click to expand...
Click to collapse
hope you arent bricked bro. but if you manage to get started up, use ez unlock for vzw sg3. its in the play store. make the whole process take literally one second.
meishkov said:
Could be a major detail that some might overlook. That'd for sure do it. I got rid of my OG few weeks ago n I'm still stock so I wouldn't know this, but doesn't the process only take like 10 seconds if that? The actual flashing that's taking place. So it'd have to be quite the odds to lose juice in the middle of flashing. But wouldn't it be charging if its plugged in usb? I hope that my man who posted this gets it powered back up. Would be a major bummer otherwise.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
The actual flashing takes approximately a second.
Sent from my SCH-I535 using xda premium
rckeystone said:
I'm beginning to think I've got a real live or rather dead brick.
Click to expand...
Click to collapse
There is a company that JTAGS the phone its $60. You can YouTube it and all the info is there. Sorry to hear that this happened but there is hope!
Sent from my SCH-I535 using xda app-developers app
egore93 said:
There is a company that JTAGS the phone its $60. You can YouTube it and all the info is there. Sorry to hear that this happened but there is hope!
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Or instead of paying shipping plus not having a phone for a week or so, you could file an insurance claim... Haha. Last I checked Asurion was still giving new phones due to lack of refurbs.
I had to run out quickly earlier to get a new sim for my Thunderbolt so I can have a phone to use in the meantime. The sim I had for it didn't work.
Some good suggestions. Thanks everyone. I'll have to ponder my options few as they are.
Vorfidus said:
Or instead of paying shipping plus not having a phone for a week or so, you could file an insurance claim... Haha. Last I checked Asurion was still giving new phones due to lack of refurbs.
Click to expand...
Click to collapse
Yeah but when Vzw gets it back do they then discover it was rooted and then charge me for breaking warranty? I've always wondered how much they could tell in a situation like this.
rckeystone said:
Yeah but when Vzw gets it back do they then discover it was rooted and then charge me for breaking warranty? I've always wondered how much they could tell in a situation like this.
Click to expand...
Click to collapse
They don't have to get it. Say you dropped it off a boat and you couldn't save it. They don't need it for insurance.
Sent from my SCH-I535 using Tapatalk 2
I had this happen on an HTC phone one-time. No joke, but to fix it, I think it ended up holding down power + volume down or up and then put the battery in. I tried a bunch of combinations like that until it booted. Same thing when taking the battery out. Does the red light show when the phone is plugged in?

Battery Question

My Batery Just went Kaboom, or atleast thats what i think...anyone have similar issues? my phone will just vibrate but wont turn on..it starts with other batteries...The phone was just bought in Feb! so its not too old
djteotancolis said:
My Batery Just went Kaboom, or atleast thats what i think...anyone have similar issues? my phone will just vibrate but wont turn on..it starts with other batteries...The phone was just bought in Feb! so its not too old
Click to expand...
Click to collapse
Sometimes you just simply get a bad battery. Does your phone charge with other batteries?
Ask samsung for a replacement, you're within warranty.
Sent from my SCH-I535 using Tapatalk 2
I had an experience with another phone where I always carried a spare and one day I accidentally left the spare in the car on a hot day and the same thing you are describing started happening to the one I left in the car. Luckily I haven't had any issues with the sg3 battery.
Sent from my SCH-I535 using xda premium
BadUsername said:
Sometimes you just simply get a bad battery. Does your phone charge with other batteries?
Ask samsung for a replacement, you're within warranty.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Yes it does! that's what i was going to do. but i did swap my phone with verizon, does that make any difference? its the same battery though
bbqsfire said:
I had an experience with another phone where I always carried a spare and one day I accidentally left the spare in the car on a hot day and the same thing you are describing started happening to the one I left in the car. Luckily I haven't had any issues with the sg3 battery.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I think it had to do something with Heat too, because i am in Las Vegas for vacation. was using it to find my hotel and suddenly it just died. luckily i carried a spare battery as it was my main camera
djteotancolis said:
Yes it does! that's what i was going to do. but i did swap my phone with verizon, does that make any difference? its the same battery though
Click to expand...
Click to collapse
You just have a bad battery, just replace it. The phone isn't the issue.
Sent from my SCH-I535 using Tapatalk 2

Repaired Nexus 5

Hi! Yesterday I took my Nexus 5 on a trip on top of my car and he decided to take a jump to see what will happen... Anyway, after really exciting jump and after I've found him, he was pretty much destroyed, but still working. So, I ordered new display with side bezels and repaired him today. At first everything seemed to be working, but now WiFi and Bluetooth won't turn on. I've took the back panel off to make sure everything is OK, and then I could turn Bluetooth on. After putting everything together again, it won't turn on. And I saw that for some short period of time, just after I assembled the phone, it had WiFi. :-/
So, now I'm confused.
Is it possible to have software issue, or could it still be hardware?
How can I, anyway, check if everything works with hardware?
Btw. I'm still on stock unrooted ROM. (Wanted to see how it is to have a stable ROM after couple of years )
Sent from my Nexus 5 using xda app-developers app
If anyone is interested how I saw the WiFi was on or how it shows now...
Here you are...
Sent from my Nexus 5 using xda app-developers app
And... For those interested in how it looks...
Shattered, new original display, assembled again
Sent from my Nexus 5 using xda app-developers app
_BluE_AngeL_ said:
Hi! Yesterday I took my Nexus 5 on a trip on top of my car and he decided to take a jump to see what will happen... Anyway, after really exciting jump and after I've found him, he was pretty much destroyed, but still working. So, I ordered new display with side bezels and repaired him today. At first everything seemed to be working, but now WiFi and Bluetooth won't turn on. I've took the back panel off to make sure everything is OK, and then I could turn Bluetooth on. After putting everything together again, it won't turn on. And I saw that for some short period of time, just after I assembled the phone, it had WiFi. :-/
So, now I'm confused.
Is it possible to have software issue, or could it still be hardware?
How can I, anyway, check if everything works with hardware?
Btw. I'm still on stock unrooted ROM. (Wanted to see how it is to have a stable ROM after couple of years )
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
i'm 99 percent sure it's hardware. software is flashed into chips so that cannot be the issue. it's hard to find out yourself wich part is broken. the best thing you can do is send it to your seller or a near phone shop.
Did the screen flicker what so ever? This happen to me because the screen was not original and I end up sending it back to the seller. Where did you get your screen from? You might have broke something when assemble.
Sent from my Nexus 5 using xda app-developers app
wow! That's what I would call a well shattered screen.
I would suggest you to take it apart again if that's not too hard to do, blow the logic board in case some particles are rolling on it and reassemble it. It could do the trick eventually. Re-flashing stock Rom shouldn't be ignored. At least on a PC, a driver can get corrupted when a laptop falls.
GUGUITOMTG4 said:
wow! That's what I would call a well shattered screen.
I would suggest you to take it apart again if that's not too hard to do, blow the logic board in case some particles are rolling on it and reassemble it. It could do the trick eventually. Re-flashing stock Rom shouldn't be ignored. At least on a PC, a driver can get corrupted when a laptop falls.
Click to expand...
Click to collapse
This was my screen lol
Sent from my Nexus 5 using xda app-developers app
I was thinking that too, but why it worked for some time then...
Maybe some of the connections are not connected well.
I'll try to see it one more time tomorrow...
Sent from my Nexus 5 using xda app-developers app
I ordered my screen from vodafone repair service in Nürnberg, Germany and it came the day after. (It costs 140€, and if you want the repair too, then it's 199€. Not very happy about the price...) My replace screen is original from LG and works perfectly. I have to say- maybe even better than the old one. No flickering whatsoever. Backlight is also a bit better because it is equally divided over the screen. Plus, the bezels had new buttons on it, and now has smaller holes on the bottom and power button doesn't rattle any more. From the outside, only the back cover now has two small scratches. everything else is great.
I'm pretty much sure that something didn't connected correctly because sometimes bluetooth works. Tomorrow I'll disassemble it again and see.
Sent from my Nexus 5 using xda app-developers app
Maybe its better to send it to lg for repairs? That's what I'm planning to do. I bought my replacement screen for 150 and it was just hell because so many issues. That's the same price for a repair by lg. Im going to sent it to lg soon but not yet because I been to lazy lol.
Sent from my Nexus 5 using xda app-developers app
The service wanted to charge me almost 60€ more for their work, plus they said that they would most probably reflash the ROM and I would lose all my data...
And I only wanted to save my data. So, for me, this is the best solution.
Sent from my Nexus 5 using xda app-developers app
Sounds like the antennas are not contacting properly. Seems it can happen to anyone upon removing the backplate.
Sent from my Nexus 5 using Tapatalk
I've just disassembled it and reassembled again. Everything looks good. All connections are good and nothing seems to be loose.
I even tried to press the back panel around the camera lens to make a better contact with the antenna, but still nothing.
Looks like this in the WiFi settings...
So, actually, I think it's a software problem and am going to root it now and flash the new ROM.
After that we'll see.
If there isn't any success after that, you all know where to find spare parts for your Nexus 5.
Sent from my Nexus 5 using xda app-developers app
_BluE_AngeL_ said:
I've just disassembled it and reassembled again. Everything looks good. All connections are good and nothing seems to be loose.
I even tried to press the back panel around the camera lens to make a better contact with the antenna, but still nothing.
Looks like this in the WiFi settings...
So, actually, I think it's a software problem and am going to root it now and flash the new ROM.
After that we'll see.
If there isn't any success after that, you all know where to find spare parts for your Nexus 5.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Hope it's just software issue, reflash stock after unlocking bootloader http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
GUGUITOMTG4 said:
Hope it's just software issue, reflash stock after unlocking bootloader http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
I just finished reflashing the stock ROM and it seems like it wasn't a software issue... after selecting the language it says "Turning Wi-Fi on..." and it doesn't do anything...
More suggestions?

My Nexus 5, 1 Minor Issue :(

https://www.youtube.com/watch?v=p5U7Z9Cv7dQ
Anyone else got this, I just sent my phone for LG RMA/Repair
Could either be,
1. Hardware problem (problem with the power button).
2. Software problem (ROM-related).
But since you already sent in your phone, you can't really confirm the problem. Had no problems with my N5 when it comes to this. But either way, a repaired version would fix you right up.
zephiK said:
Could either be,
1. Hardware problem (problem with the power button).
2. Software problem (ROM-related).
But since you already sent in your phone, you can't really confirm the problem. Had no problems with my N5 when it comes to this. But either way, a repaired version would fix you right up.
Click to expand...
Click to collapse
I Already Factory resetted the phone and it was doing the same thing, it's 100% stock so I would say HW
Even in the bootloader if I scroll and tilt the phone slightly it would register it as a press.
markdapimp said:
I Already Factory resetted the phone and it was doing the same thing, it's 100% stock so I would say HW
Even in the bootloader if I scroll and tilt the phone slightly it would register it as a press.
Click to expand...
Click to collapse
Then its for sure hardware. Nothing much you can do but wait for LG to send you a repaired n5.
Hope it comes back soon!
zephiK said:
Then its for sure hardware. Nothing much you can do but wait for LG to send you a repaired n5.
Hope it comes back soon!
Click to expand...
Click to collapse
Or Google for free
Sent from my Nexus 5 using XDA Free mobile app
I have a problem in my brother's nexus 5
It resets when connecting the charger
Does not start when pressing the power button
Could start in recovery and it rebooted automatically
Sent from my Nexus 5 using XDA Free mobile app
xXghostXx313 said:
Or Google for free
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Google is being hard headed, Saying they only RMA Google Play Purchased Nexus 5's
Any repair should be free, from the seller of the device. It is defective.
Not all of us are in the US nor did we all buy our phones from google.
Unfortunately corporations don't care anything to screw there customers out legit warranty claims
Sent from my Nexus 5 using Tapatalk

Is this n5 broken?[solved]

Hi, my brother came home said taught his n5 doesn't work anymore. He told me that he put out his phone to look the watch and noticed that something went wrong. Look at the picture.
I tried to boot into recovery or fastboot. But till now can't boot into. But will try son again. A friend of him said it could be the Mainboard.
Is there any chance to fix this problem?
Best regard rico
Sent from my D6503 using XDA Free mobile app
How is the flex cable?
Just looking, but seems okay till now.
Ps it looks good, I just noticed that my win computer noticed the n5 as qhsusb_bulk device.
Also if I disconnected the battery than the display shows it normally. Maybe it is so because I reconnected the flex cable and the battery connector
Sent from my D6503 using XDA Free mobile app
dericky said:
Just looking, but seems okay till now.
Ps it looks good, I just noticed that my win computer noticed the n5 as qhsusb_bulk device.
Also if I disconnected the battery than the display shows it normally. Maybe it is so because I reconnected the flex cable and the battery connector
Sent from my D6503 using XDA Free mobile app
Click to expand...
Click to collapse
After an half hour the problem are there again :crying:
any other ideas?
dericky said:
After an half the problem are there again :crying:
any other ideas?
Click to expand...
Click to collapse
Typically the "qhsusb bulk" means hard brick
twolves14 said:
Typically the "qhsusb bulk" means hard brick
Click to expand...
Click to collapse
okay thanks a lot
i will sent it back to amazon, i hope they can fix it, it's still unser warrenty time.
But this is funny, this device lives sometimes on again and works for an half hour. then it get the creepy display

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