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Take this for what it is. One person with a stock captivate phone who had problems.
He claims he didn't stop the update half way through the process or anything like that.
the latest software update from at&t bricked my ****ing phone. ***** i talked to through online at&t chat said it's the manufacturer's fault when it's really not. who do i contact to replace the phone?
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He was asked if this update included 2.2...
i have no idea. i think it was just a gps update. the thing is i'm running a completely un-modded phone. this is ****ing bull**** if i have to pay money for something that samsung/at&t ****ed up. it's completely bricked. won't boot, won't power on, won't even charge. tried reseating the battery and sim card a dozen times and i tried doing the volume buttons + power button boot thing and it's just ****ed.
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comment from someone else
AppSmasher says: September 22, 2010 at 11:23 AM
Updated my Captivate and it’s working great. I have heard of those that cancel in the middle of the update could experience problems – some even claim it bricked their phone.
so bro, tell us the truth.. Did you turn off ur phone or cancel the update mid way?
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he was asked to check here for help...
i saw the thread. i dont think there's anything i can do. it won't boot into recovery or download mode. it's like completely dead.
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i never said it was forced. i read a post about froyo maybe being available so i clicked the 'software updates' thing and it said an update was available. it downloaded and said it was going to reboot the phone to presumably install it. the phone rebooted to a white screen with a blue loading bar and said 'update failed.' now it no longer powers on or even recognizes being charged.
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I can attest to the update bricking. I did cancel the download half way to turn on wifi and figured it would be simply restarting the download, but instead it started installing what was there and it stated it was going to restart so I let it and then nothing happened...tried taking the battery out and tried getting into download mode to no avail. Anyone got any ideas?
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
tytdfn said:
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
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the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
Citznfish said:
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
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He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
majinzen said:
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
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This.
I went to the warranty and repair center in my area (dunno if everyone has one?) and they have ordered a new (refurb?) captivate for me. As long as it works and isn't too beat up, I don't really care. I'm just sick of this E63. lol
is the internal 16gb an internal memory card? Maybe if it is, you can pull that out and rebuild the whole OS of the phone through another source such as a card reader.
I tried the update on my phone. It's rooted and set up for sideload as well as a few other hacks.
However, I only bought my phone about 3 weeks ago. The update has failed 4 times for me, then i checked the existing firmware on the phone. It's already at I897UCJH7.
Take it for what it's worth.
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
The only updates out there is JH7/2.1. Bricking phones while OTA update to JH7 is nothing new. Just check all the JH7 threads. Stay away from OTA updates for now.
You won't get 2.2 OTA update until weeks after it is talked about all over the place.
A-Rob said:
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
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way to revive a several month old thread...
After doing some digging I see there is a new LS996ZV5 update. I am rooted so have not gotten any OTA notifications. Has anyone gotten it and does it help with lag and battery?
My phone seems pretty snappy as is but always want the latest if possible.
Guess one last thing. What are thoughts on timetable of custom recovery and maybe some rooted roms for us Sprint users?
Any discussion welcome!
Sent from my GT-N8013 using XDA Free mobile app
Got the update OTA this morning (I am stock). Phone is absolutely flying now.
Not sure on battery life yet as it's only been a couple of hours since I updated.
I unrooted and took the system update. It wasn't the new firmware though. Not sure what it was. I tried to have phone look for firmware update afterwards and it didn't show the new one yet.
Sent from my GT-N8013 using XDA Free mobile app
I'm rooted and received the android system update notification this morning. Should I proceed, or is that a bad idea if rooted?
zoundguy said:
I'm rooted and received the android system update notification this morning. Should I proceed, or is that a bad idea if rooted?
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it won't work while rooted, i've tried, twice. i'm waiting on the update prompt again to try my next thing, but if you want to try it feel free. if you open up superuser and go to the settings there is an option to fully unroot the device, its towards the bottom. After you do that restart and then try and apply the update.
let me know if it works! hopefully i get the update prompt again in the morning and will finally be able to get this thing updated!!!!
So curious as to what this update was. All I know is that today my battery life isn't nearly as good. Normally after working for 8hrs my phone is around 75%... Today it was at 40%... Massive difference and i did nothing out of the ordinary
That sounds like my phone, I've noticed that I Google services is using more battery than the screen recently.
Sent from my LG-H959 using XDA Free mobile app
My battery life has actually been really good. I was getting 15-20 hrs before the update and now I am getting 25-30 hours after. (Light use)
My battery seems pretty good also. Plus it does appear the widgets are loading faster and less jumpiness between screens. Rerooted after the update and all seems fine so far
Sent from my LGLS996 using XDA Free mobile app
i didn't get prompted with the update again this morning so i wasn't able to try anything to get my phone to update today. if someone hasn't applied the update yet but has the prompt would you be able to grab the update file and post it? i'll do the same if i get the update prompt again and nothing has been posted yet. at least that way we can try stuff without having to wait for it to decide to check for an update since the manual update check doesn't appear to do anything.....
Hmmmm. I guess I'll use GServiceFix app. See if that solves my issues
---------- Post added at 09:04 AM ---------- Previous post was at 08:59 AM ----------
Yeah. Its the android system using the battery. Used this fix app before and it solved my problems. Hopefully its still reliable.
again this morning, no update prompt and the "check for update" function continues to say i'm up to date. because i had issues with my first two i signed up for sprint insurance. if i don't get prompted for the update by monday morning i'll stop in a sprint store and see if i can get it swapped again. only problem with that is chancing getting one that overheats or has a bad screen like my previous two did
i rooted and got the OTG upgrade message, and i try but it show error and said my device is rooted then can't upgrade software. Then i try to use "fully unroot" in supersu, the supersu gone, but the error still shown. do anyone know how to unroot and upgrade? thank you very much!
johnsc said:
i rooted and got the OTG upgrade message, and i try but it show error and said my device is rooted then can't upgrade software. Then i try to use "fully unroot" in supersu, the supersu gone, but the error still shown. do anyone know how to unroot and upgrade? thank you very much!
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Click to collapse
sorry, you are stuck there are a couple of other threads with further discussion on it but so far no one has been able to get the OTA to apply after they have rooted. some of us have been able to get new devices through sprint with having their insurance and play it off as the OTA won't update. they have had enough issues with the device they don't really question it.
shuka325 said:
After doing some digging I see there is a new LS996ZV5 update. I am rooted so have not gotten any OTA notifications. Has anyone gotten it and does it help with lag and battery?
My phone seems pretty snappy as is but always want the latest if possible.
Guess one last thing. What are thoughts on timetable of custom recovery and maybe some rooted roms for us Sprint users?
Any discussion welcome!
Sent from my GT-N8013 using XDA Free mobile app
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Click to collapse
can you post the zv5 ota files here. i need it to save my dead phone
Help! On screen buttons not working!
I really need help. I factory reset my LG G Flex 2 cause I wanted to erased my info and give it as a present to my father for his birthday next october 14 and now the onscreen buttons don't respond, only the back button, nor the multitasking or home button. I turned it off and on, reset it several times, cleared the partition cache or whatever it is called but no luck, mine is running LS996ZV5. It was perfect before the reset. I feel so bad. Thanks in advance for your help.
Hi guys, I got my G920i from an ebay seller that everyone here has been talking about. The phone was in great condition and everything was fine with the phone for the first 24 hours. Ever since then , my phone has been constantly rebooting after a few hours on it's own. I have not installed any apps that I normally don't have on my other android device , the oneplus one. The G920I is not rooted or anything. The only app I can think of , that is different this time from the OPO , is the samsung push service update. I checked around and could not see anyone else who had recvd the Push service update and was facing the same issue.
Please help!
same
I have the same issue. I also bought the international version off of eBay. I didn't notice anything for about two days, but have now had the phone restart on me three times. All three times I was not actively using the phone and the screen was off.
One thing that I tried was to reinstall the Samsung push service update. That worked for 3 days as I didn't see any more reboots. And just 15 mins ago it happened again while the phone was in my pocket. Hope this gets fixed soon.
It has happened to me twice. I just disabled the auto update feature for my apps to see if that actually works. Will let you know if it worked after a couple of days.
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
aford89 said:
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
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Which app did you update?
ecksreturns said:
Which app did you update?
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the samsung push service or whatever it was called that was supposed to fix the battery everyone claimed
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
Stolper said:
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
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Im only around open networks at work and it does the soft reboots around my house which is secured
My random reboots started shortly after the Samsung Push Services app was updated. I force stopped it, disabled it and uninstalled the update and I haven't had a reboot in a while.
My phone was rebooting several times every day before that.
Edit: The random reboots are back. This is very frustrating.
reflash the firmware fix the problem for me. No reboot since 24 hours. 5 to 6 reboots per day before. Hope it will continue.
I also have the same issue. It has happened 2 times for me, today and yesterday. I had the phone in my hand and suddenly I see the Samsung logo. Within 5 minutes it reboots 2-3 times. This sucks =(
I have the same problem, it only happens to me when I open Play Store or when I update something.
Edit: I have the F model.
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
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I bought my 920i from Breed on Ebay. Everything has been great for the most part, but I do experience a random reboot at least once every few days. It just happened to me while sitting on my desk.
I am rooted, but I don't have any crazy customizations and I applied stock recovery after root. Only one app is frozen and it's that Samsung Security Agent process that was draining my battery. I also have it connected to a Gear S, but I'm pretty sure that's not the issue.
I wiped it twice yesterday and then set it up. It's definitely not a ROM/cache issue. I'll be interested to see if anyone figures out what this is. It could just be a bug that we'll have to deal with until the next update. Fortunately, the phone restarts super fast.
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
AirSupply said:
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
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AT&T here, also.
I'm using the G920F with an european carrier, so I think that is a global problem.
It happened to me twice today. That's a first. The only thing that's different is that I have a Gear S connected full time.
Didn't Android 5.01 cause the phone to reboot after some time due to running out of available memory?
AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
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Click to collapse
Same here, I have had the phone for a week and zero issues.
Sent from my SM-G920I using Tapatalk
Hi all,
I've a Nexus 5, stock rom 4.4.4, rooted.
Since 3 or 4 days I have unwanted reboots. And today, my nexus powered off and didn't want to reboot.
Even I press the power button for a long time (more than a couple of minutes) , nothing happend.
The only thing I got, is when the device is plugged on usb charger : the nexus boot on the google logo then switch off and boot again on the google logo then switch off again and again and again....
I can't access bootloader or recovery...
Any ideas??? If the device is bricked, I just want to recover my. Is the flash memory could be recovered?
Thanks for your help.
Cheers
Please up !!
I need to recover my baby's pictures.....
I have exactly same problem on my Nexus 5 too. It dies right in my hands 2 days ago. I'm also not able to get even to the recovery, so I'm sending my device to RMA. Hopefully, I will get new unit or refund.
Srandista said:
I have exactly same problem on my Nexus 5 too. It dies right in my hands 2 days ago. I'm also not able to get even to the recovery, so I'm sending my device to RMA. Hopefully, I will get new unit or refund.
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HI,
mine is rooted and I bought it december 2013. So i think I RMA it cause warrantly should be over...
lolokro said:
HI,
mine is rooted and I bought it december 2013. So i think I RMA it cause warrantly should be over...
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Click to collapse
Yeah, but here, where do I live, we have a 2 year warranty for products, so I should be still covered, thankfully.
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
lolokro said:
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
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AFAIK you can't do anything if you don't have access to fastboot/recovery/Android. Duplicating important contents should a rule for everyone.
lolokro said:
I can RMA my device too. So Google will send me a refurbished one. My problem is that I still can't recover my data.
Sent from my HTC Desire using XDA Free mobile app
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Click to collapse
Well, but that's not a Google problem, you should backup your phone data on regular basis. Next time, use for example a Google Photos app, which will automatically backup your photos for free.
I hate the title of this thread
try pressing both volume buttons and then pluggin in into your computer (via usb cable), see if it goes and stay at download mode
So I finally got my Nexus 5 back. I received refurbished unit, and feels so good to be back on rooted Android again (was suffering with stock HTC One M7 during RMA)
Running totally stock on 5.1.1 (N920PVPU2A0I6). Starting about an hour ago I'm getting a pop-up saying "Bootstrap Failed...".
Phone is unresponsive and reboots by itself.
Thoughts?
late,
Coz
*EDIT: Factory reset didn't solve it.....correction, 3rd attempt at factory reset seems to have solved it. But I would love to know what initially caused the situation.
Same
Sent from my SM-N920P using XDA Premium HD app
pbedard said:
Same
Sent from my SM-N920P using XDA Premium HD app
Click to expand...
Click to collapse
The only thing that updated/changed this morning was an update (I believe) for Sprint Zone.
late,
Coz
Well that didn't work....after about an hour of it running without issue, I'm getting the Bootstrap Failed... message again and it's restarting.
late,
Coz
Update....phone has been stable (no re-boots, lock-ups, etc.) for the past few days. I occasionally get the pop-up message stating, "bootstrap failed..." but it doesn't seem to impact the performance of the phone from what I can tell.
late,
Coz
Mine keeps doing it oh well
Sent from my SM-N920P using XDA Premium HD app
My phone just started doing this today. Also a Sprint Note 5. No software updates installed recently... most recent was the Sprint and Samsung updates for Samsung Pay, which I did set up-- but I did that day 1. Right before the problem started happening, the phone rebooted itself, and it hasn't been well since. I checked aLogcat, but nothing gets logged there. After a few of the "Bootstrap failed..." toasts, the phone just becomes unresponsive and I have to hard shutdown. The only thing that I can think of that I've done differently today was plug my phone into my laptop to charge it earlier. I don't think I'd ever plugged it into my laptop before.
Hopefully somebody can pin down the cause of the problem here. I'm surprised that aLogcat doesn't show anything, which makes me wonder if it's some Knox issue...
U have to use root explorer and go to carier/itson delete that folder it will make your phone faster but u need to power it off for like 20 mins afrer u delete it
Sent from my SM-N920P using XDA Premium HD app
pbedard said:
U have to use root explorer and go to carier/itson delete that folder it will make your phone faster but u need to power it off for like 20 mins afrer u delete it
Sent from my SM-N920P using XDA Premium HD app
Click to expand...
Click to collapse
I'm curious as to why you suggest deleting that folder? What exactly will that fix? Details please before you suggest to a member to just delete something.
late,
Coz
The reboots i saw it mentioned.
Sent from my SM-N920P using XDA Premium HD app
Same problem, I have stock Sprint Note 5 with Samsung Pay updated and activated. Worked fine for a few days then all of the sudden I started getting "Bootstrap Failed" and my phone is unresponsive and/or data connection stops functioning forcing me to restart.
Is Sprint/Samsung aware of this issue and working on a fix? Very annoying. I've uninstalled all updates to Sprint Zone, force stopped and cleared data for Sprint Zone which appeared to help for a couple days, but now it's back again.
Has anyone had any luck with hard / factory reset? I don't want to go through the hassle of backing everything up, wiping it clean and reinstalling everything if at the end of the day it doesn't make a difference.
After a few more lock ups and reboots yesterday, my phone started behaving normally again, but just now I saw another "Bootstrap failed..." toast, so clearly the problem has not gone away. It hasn't locked up again on me yet, so maybe I'll be okay for a while. The only references I've seen to this error have all pointed to the Sprint Note 5, and most have mentioned Samsung Pay, so I suspect it's an issue there. Whether or not Samsung/Sprint are aware of it, I don't know.
I've also read it may or may not have something to do with Sprint Zone. I would agree it's purely due to the recent Samsung Pay update as I've had the Note since launch day and only noticed this after activating and updating Samsung Pay late last week. Before that I used the phone for nearly a month with no issues whatsoever.
While my phone hasn't locked up or rebooted by itself, I still get the "bootstrap failed..." occasionally.
I too think it was associated with the Sprint Zone and/or Samsung Pay update.
late,
Coz
I have only seen it once. Im fully stock to latest update. It happened to me after i noticed i had no data connection showed full lte but i had nothing opened up sprint zone and tried to refresh showed error. Then bootsrtap failed, have not seen it since
Sent from my SM-N920P
Bootstrap failed
It started happening to me after my fingerprint recognition failed, and I could not remember my backup password.
Just started happening to me a few days ago. completely stock sprint phone with the latest update (samsung pay). I noticed that right after the message PRL update began. After that and updating the profile, i havent seen the message.
Any updates on this? I went into Best Buy this weekend and had Samsung Experience store re-flash the OS to the phone, uninstalled Sprint Zone, uninstalled Samsung Pay updates, and force stopped Samsung Pay Framework. It worked fine for a few days but it started showing "Bootstrap failed" again. While it doesn't freeze up like it did the first time I received that message, in general the connectivity seems spotty (I'll show I'm connected to Wifi but nothing shows up on web browser or apps).
The problem is when Samsung Pay installed, it also installed an update to Android, and the Samsung Experience store in Best Buy can only flash the latest version of the OS. They can't revert back to the stock version of Android that came with the phone.
That's the biggest problem. Samsung and Google should make it so that they can revert back to a prior version of Android if the latest version has major bugs in it (which has been increasingly the case since Lollipop began rolling out). I had ZERO problems with the stock software/firmware that came with the device out of the box. Lesson learned I guess, don't accept an update if the version you have works well, until at least a couple months of the new update being out in the wild first....
Haven't seen this notice in a few days. It stopped after manual prl and profile update.
On a side note, I disabled the Samsung pay via package disable pro
Anyone figure this out?