Database Info

Reboots still after OTA Update

This is for stock unrooted peeps.
Anyone that has had reboot problems on their thunderbolts, still experiencing them after updating?
Wife's tbolt starting rebooting a couple times a day about a week ago. Did the update friday night and has rebooted twice since then. Thinking it might be hardware related if others have had their reboots fixed.
Probably going to call verizon next time it does this to try and get a replacement.

I've had only one that I've noticed so far, but that makes it less than the 3-4 daily I noticed with the most recent leak prior (mr2.5 thingee)

No reboots for me since the update. Of course Verzion only claimed this OTA would reduce the number of reboots not do away with them. I hope for you that they don't try to pull then when you ask for a new unit.

Start over from scratch do an app backup...uninstall all apps restart phone try favorite app first give couple hours or a day. slowly put apps back on right down time and date each app installed .doing this is a p.i.t.a .....some apps dont play nicely with others ...plus you dont want a p.o.s.reman phone....anyways this might take a couple of days.....sometimes verizon wont shoot from the hip and just replace .. reason i say this for a while 1st thing they do is hard reset phone and start over ...more or less have to prove problem make sure everytime u call have them note the account....lets see 10 imagios 6 collasped buttons 4 bluetooth failures .....fun fun...nothings easy with verizon
Look at it this way you could be stuck with a really start over flashing firmware with a windows phone cause hard reset sucks [email protected]#$
Sent from my ADR6400L using XDA App

scottthreet32 said:
Start over from scratch do an app backup...uninstall all apps restart phone try favorite app first give couple hours or a day. slowly put apps back on right down time and date each app installed .doing this is a p.i.t.a .....some apps dont play nicely with others ...plus you dont want a p.o.s.reman phone....anyways this might take a couple of days.....sometimes verizon wont shoot from the hip and just replace .. reason i say this for a while 1st thing they do is hard reset phone and start over ...more or less have to prove problem make sure everytime u call have them note the account....lets see 10 imagios 6 collasped buttons 4 bluetooth failures .....fun fun...nothings easy with verizon
Look at it this way you could be stuck with a really start over flashing firmware with a windows phone cause hard reset sucks [email protected]#$
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
she has no different apps than me and I don't have reboots. We'll give it a couple of days, start calling in and creating the history. New customer, I'm sure they would hate to lose us already...

jump ship and pay up the @#% to leave your stuck unless under 15 days then your stuck again because where you came from sucked plus to boot anywhere else is gonna what a deposit ....just because your phones not rebooting with same apps ...the phone is man made #$& happens the other phone might have hardware problems ok prove it...do what i said and track
Sent from my ADR6400L using XDA App

Had a few here, better but still angers me.
Sent from my ADR6400L using XDA Premium App

same story -- i'm still getting them occasionally but not as often. I was all excited about the update, but a few hours after it installed I was browsing the web and - bam - reboot. It's like a slap in the face. I've also been having a serious problem with my TB just discharging itself overnight... while plugged into the wall charger. I wake up and it has a completely dead battery which is a major PITA, doubly so because I use it as my alarm clock.

My TB has been up since the update on Friday. It used to reboot multiple times a day. Hope this lasts for me.
I'm stock and unrooted.
Sent from my ADR6400L using XDA App

nrfitchett4 said:
This is for stock unrooted peeps.
Anyone that has had reboot problems on their thunderbolts, still experiencing them after updating?
Wife's tbolt starting rebooting a couple times a day about a week ago. Did the update friday night and has rebooted twice since then. Thinking it might be hardware related if others have had their reboots fixed.
Probably going to call verizon next time it does this to try and get a replacement.
Click to expand...
Click to collapse
I have never had a reboot and I have been rooted since a week after owning the TBolt... I guess just lucky

Haven't had a reboot since memorial day weekend.

Never had a reboot before or after the update....I just bought my Tbolt two weeks ago, maybe they corrected the rebooting issues with the current hardware?? I mean if users are still rebooting after the update maybe its not software...

I've been really really lucky here I guess. I bought my Thunderbolt about a week after it came out and have had maybe 3-4 reboots since then. I have gone through a few roms/kernals/radios but never any issues. It must just be a hit/miss thing with hardware to be honest. Either that or the network, I'm in West Lafayette maybe our network is just far superior
The only gripe I have had is shutdowns, which IMO are more annoying because I can't just turn it back on, I have to pull the battery and wait a couple minutes before putting it back in and then waiting another minute before it responds to the power button to turn it back on again.
All in all I am happy with it compared to all others complaints on reboots. I would rather have a small number of reboots/shutdowns than a refurbished phone with possibly more issues.

I've been rebooting still like CRAZY. Before and after the update. I got on Verizon and received my phone on Thursday. It was rebooting over and over and over... I noticed it happened if I left wifi coverage at work or home. Even after the update, same thing! Rebooting over and over like no tomorrow.
I noticed that with LTE on it would loose connectivity all together until I manually rebooted. If I was on Edge or 3G it would stay up longer. I have since then turned off LTE and it has been fine, but still reboots every few hours.

kendive said:
I have never had a reboot and I have been rooted since a week after owning the TBolt... I guess just lucky
Click to expand...
Click to collapse
I have had 1 reboot after having mine for over a month or so now. Been rooted since day 1 and have changed radios multiple times along with ROMs/Kernels. I guess we are both lucky?

Never once had a reboot. Custom rom since day one though. Stock sucks.
On a helpful side though. Always best to do a hard reset after a update. I know its a pain but it is the best solution normally.
Sent from my Thunderbolt using XDA Premium App

Random reboots

Hi guys, I got my G920i from an ebay seller that everyone here has been talking about. The phone was in great condition and everything was fine with the phone for the first 24 hours. Ever since then , my phone has been constantly rebooting after a few hours on it's own. I have not installed any apps that I normally don't have on my other android device , the oneplus one. The G920I is not rooted or anything. The only app I can think of , that is different this time from the OPO , is the samsung push service update. I checked around and could not see anyone else who had recvd the Push service update and was facing the same issue.
Please help!

same
I have the same issue. I also bought the international version off of eBay. I didn't notice anything for about two days, but have now had the phone restart on me three times. All three times I was not actively using the phone and the screen was off.

One thing that I tried was to reinstall the Samsung push service update. That worked for 3 days as I didn't see any more reboots. And just 15 mins ago it happened again while the phone was in my pocket. Hope this gets fixed soon.

It has happened to me twice. I just disabled the auto update feature for my apps to see if that actually works. Will let you know if it worked after a couple of days.

I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day

aford89 said:
I've had the phone since last tuesday and didnt notice any random reboots until this app updated and now i have 3-5 a day
Click to expand...
Click to collapse
Which app did you update?

ecksreturns said:
Which app did you update?
Click to expand...
Click to collapse
the samsung push service or whatever it was called that was supposed to fix the battery everyone claimed

Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.

Stolper said:
Can you check this topic: http://forum.xda-developers.com/galaxy-s6/help/nearby-wifi-portal-causes-constant-t3086743
Maybe it's the same issue and we can narrow down the problem.
Click to expand...
Click to collapse
Im only around open networks at work and it does the soft reboots around my house which is secured

My random reboots started shortly after the Samsung Push Services app was updated. I force stopped it, disabled it and uninstalled the update and I haven't had a reboot in a while.
My phone was rebooting several times every day before that.
Edit: The random reboots are back. This is very frustrating.

reflash the firmware fix the problem for me. No reboot since 24 hours. 5 to 6 reboots per day before. Hope it will continue.

I also have the same issue. It has happened 2 times for me, today and yesterday. I had the phone in my hand and suddenly I see the Samsung logo. Within 5 minutes it reboots 2-3 times. This sucks =(

I have the same problem, it only happens to me when I open Play Store or when I update something.
Edit: I have the F model.

I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.

AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
Click to expand...
Click to collapse
I bought my 920i from Breed on Ebay. Everything has been great for the most part, but I do experience a random reboot at least once every few days. It just happened to me while sitting on my desk.
I am rooted, but I don't have any crazy customizations and I applied stock recovery after root. Only one app is frozen and it's that Samsung Security Agent process that was draining my battery. I also have it connected to a Gear S, but I'm pretty sure that's not the issue.
I wiped it twice yesterday and then set it up. It's definitely not a ROM/cache issue. I'll be interested to see if anyone figures out what this is. It could just be a bug that we'll have to deal with until the next update. Fortunately, the phone restarts super fast.

I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network

AirSupply said:
I also believe this is a software issue. I am not rooted and don't see myself doing that any time soon.
Which network are you using on your 920i? I am on AT&T network
Click to expand...
Click to collapse
AT&T here, also.

I'm using the G920F with an european carrier, so I think that is a global problem.

It happened to me twice today. That's a first. The only thing that's different is that I have a Gear S connected full time.
Didn't Android 5.01 cause the phone to reboot after some time due to running out of available memory?

AirSupply said:
I have had my 920i for almost a week, and I haven't had any random reboot at all. Everything works as supposed to.
Click to expand...
Click to collapse
Same here, I have had the phone for a week and zero issues.
Sent from my SM-G920I using Tapatalk

Random reboots

My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk

rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Click to expand...
Click to collapse
Same thing happening to me here too.

What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app

I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk

Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?

Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk

rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.

Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.

I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.

UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
Click to expand...
Click to collapse
Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments

Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.

I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk

im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used

Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk

Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk

For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.

So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.

Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo

DQA keeps Stopping

Anybody keep getting this error after the update from verizon. I keep getting it. I've rebooted, I've gone to recovery and wiped cache and still have it. I saw a post on the s8 post somewhere googling around.

I have at&t and got it after the update. It finally did stop at least.
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Yea mine finally stopped as well
Sent from my SM-G955U using Tapatalk

Mine is back again this morning in full force
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Yea it's back for me in full force. WTF Samsung

Back for me to this morning. Anyone know what DQA even is?

I think it has something to do with wifi quality. I installed package disabler pro and disabled the service (along with a bunch of other stuff). Problem solved.
Sent from my SM-G955U using Tapatalk

I should have done that prior to the update. I'm going to make it till the next stable update, then disable all update processes like I did with the Note 7. My phone was nice for a day before the idiots go mucking with it. I also have a red tinted screen after the update, which I don't think I did prior.
The update brought nothing I want. I'm a complete idiot for letting the phone update. I knew better. It was late at night...
I also think the update changed my LTE signal and the logo on the connection bar. It was better before. I'm typically full strength when lying in bed, now it is 1-2 bars.

Seems it was triggered this morning but receiving an MMS message of someone sending me a pic of the error. so maybe it's the MMS on wifi triggering the error.

There was a procedure where you enable Bixby and swipe left. I tried it and it worked.
At least until this morning. Its back again.
Hurry Samsung and either get out a fix or let us go back.

This way resolve my DQA error
http://www.androidauthority.com/fix-galaxy-s8-dqa-keeps-stopping-error-message-766402/

DQA Error solved!
coldconfession13 said:
Anybody keep getting this error after the update from verizon. I keep getting it. I've rebooted, I've gone to recovery and wiped cache and still have it. I saw a post on the s8 post somewhere googling around.
Click to expand...
Click to collapse
I purchased 2 S8+'s. I updated one and began getting the DQA message immediately, about 2 every minute only on that one updated phone. After spending a day trying ALL of the solutions you see posted, I thought I had it solved until it re-appeared 4 hours later! I decided to go down to the Verizon store to have them resolve this. They spent 45 min on the phone with THEIR technical support and basically went through the same list of solutions we've seen posted. None of them would work. Additionally, I had a Samsung GearS watch that would not install (Error Code 5).
The other phone WITHOUT the update has worked fine, no errors and the same watch installed fine. I asked Verizon to just to wipe the phone so I could start over without the update. Several technicians in the store told me that would NOT work. They stated the update is not removed by restoring the phone to the factory image. I found this difficult to believe, so I said, "Fine, give me another phone!" For whatever reason, and I don't care what the reason is at this point, this phone is not performing as it should, you obviously can't fix it, so as far as I'm concerned it's defective and I demand a replacement. They provided me with a new replacement and transferred all of the apps I spent 6 hours previously installing, to the new replacement, the watch installed properly and I left the store with a properly working phone with no error pop ups. Verizon solved my problem! I am now, once again happy and WILL NOT allow the software update to install until Samsung corrects this.
If you installed this update, you WILL begin receiving the DQA message ONLY when you are on WIFI. That's unsat for a new expensive phone. Simply bring it back to your Verizon store. Demand a refund or another phone. That is the most effective way to send a direct message to both Verizon and Samsung management that you are not happy. No doubt they pushed programmers to release this update before properly testing it. These managers should be held directly responsible for their actions that led to destroying an otherwise fantastic device. And WHY haven't they stopped this bad update???? My phones are still asking me to install it. Nope! NO WAY!

RPAQ said:
I purchased 2 S8+'s. I updated one and began getting the DQA message immediately, about 2 every minute only on that one updated phone. After spending a day trying ALL of the solutions you see posted, I thought I had it solved until it re-appeared 4 hours later! I decided to go down to the Verizon store to have them resolve this. They spent 45 min on the phone with THEIR technical support and basically went through the same list of solutions we've seen posted. None of them would work. Additionally, I had a Samsung GearS watch that would not install (Error Code 5).
The other phone WITHOUT the update has worked fine, no errors and the same watch installed fine. I asked Verizon to just to wipe the phone so I could start over without the update. Several technicians in the store told me that would NOT work. They stated the update is not removed by restoring the phone to the factory image. I found this difficult to believe, so I said, "Fine, give me another phone!" For whatever reason, and I don't care what the reason is at this point, this phone is not performing as it should, you obviously can't fix it, so as far as I'm concerned it's defective and I demand a replacement. They provided me with a new replacement and transferred all of the apps I spent 6 hours previously installing, to the new replacement, the watch installed properly and I left the store with a properly working phone with no error pop ups. Verizon solved my problem! I am now, once again happy and WILL NOT allow the software update to install until Samsung corrects this.
If you installed this update, you WILL begin receiving the DQA message ONLY when you are on WIFI. That's unsat for a new expensive phone. Simply bring it back to your Verizon store. Demand a refund or another phone. That is the most effective way to send a direct message to both Verizon and Samsung management that you are not happy. No doubt they pushed programmers to release this update before properly testing it. These managers should be held directly responsible for their actions that led to destroying an otherwise fantastic device. And WHY haven't they stopped this bad update???? My phones are still asking me to install it. Nope! NO WAY!
Click to expand...
Click to collapse
All this and you could've just cleared dalvik cache, no?
Sent from my SM-G955U using XDA-Developers Legacy app

Clearing cache doesn't work, but apparently Samsung is pushing an dqa update through the Galaxy app store

So yeah, apparently Samsung is to have pushed out an update to fix the issue yesterday. I have not received it and I still get DQA keeps stopping almost all day, even sometimes when not connected to WiFi. Is there anyone else that has yet to received it? I read it was pushed via Galaxy Apps, so I opened it, but no update. Search in the app comes up with nothing useful.

hoaivu1508 said:
This way resolve my DQA error
http://www.androidauthority.com/fix-galaxy-s8-dqa-keeps-stopping-error-message-766402/
Click to expand...
Click to collapse
You did not resolve it, you worked around it.

Go to Play store, Download package disabler pro ($1.49) and disable DQA.
Best $1.49 I spent and I can kill so many crap processes.

For Those having issues with DQA Here's update fix: http://www.apkmirror.com/apk/samsun...0-release/dqa-1-1-13-10-android-apk-download/
DQA Update to fix "DQA has stopped" error since day one update

Thanks it has fixed it. Wasn't showing in Galaxy apps
Sent from my SM-G955U using Tapatalk

Venom0642 said:
For Those having issues with DQA Here's update fix: http://www.apkmirror.com/apk/samsun...0-release/dqa-1-1-13-10-android-apk-download/
DQA Update to fix "DQA has stopped" error since day one update
Click to expand...
Click to collapse
I can't install the apk.

Unknown Sources Doesn't Stay Enabled Permanently

I sideload a lot of apps, and an annoying kwirk that I've found is that unknown sources does not stay enabled permanently. Everytime I attempt to install an app from unknown sources, I have to hop into settings and recheck unknown sources.
Yes, I do uncheck "this install only"

me too. I've turned it back on about a dozen times. This last time seems to be holding, for a day so far.

yeah, it's been driving me nuts, I kept having to do this with all my Amazon underground apps. I did notice in the settings though in my case, it showed checked, but once amazon tried to install an app, it would magically uncheck.
did the software update this morning and it did not fix this for me still.

A good example why root and tasker is needed; this has been my experiance with touch wiz on S7 as well, simple setti gs dont stick ore reset sometimes. With root andbtasker though you can wright tasks that will auto re-apply seetings when touch wiz drops the ball.

This is different, my unknown source settings stuck on my S7E and Note 7 I had.
Root isn't needed for this. If it only happened after a reset it'd be no big deal. It happens literally every time you try and install and app. Even if its 2 mins apart no reboot.

Have same issue. Never had this issue before with S7 Edge and was not rooted. The permission just doesn't stay like it should.

Man, I thought I was going nuts lol. Same issue, but at least it didn't break the feature.

I thought this was just me.
Sent from my SM-G955U using Tapatalk

Same issue here
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Same here
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Can confirm I'm having the same problem. I'll see if talking to Samsung will get them to patch it soon hopefully.

Ditto
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nosympathy said:
This is different, my unknown source settings stuck on my S7E and Note 7 I had.
Root isn't needed for this. If it only happened after a reset it'd be no big deal. It happens literally every time you try and install and app. Even if its 2 mins apart no reboot.
Click to expand...
Click to collapse
You misunderstand my post, often despite samsung best efforts, touch wiz is buggy, this is a bug!
Options;
1) You live with it
2) wait for samsung to fix, which in my experiance doesnt happen often
3) fix it yourself (but root and tasker required)

Same issue here, kind of a ridiculous bug

Same issue. At first, I thought Verizon struck again. I never know ifnitnis a bug or Verizon intentionally screwing with the OS.

VinylJStar said:
Same issue. At first, I thought Verizon struck again. I never know ifnitnis a bug or Verizon intentionally screwing with the OS.
Click to expand...
Click to collapse
Well I've got AT&T, and it's like this. Not tooooooo bad but still and annoyance, and definitely not intentional because there is a option to uncheck "for this install only". It should get fixed.

lol, i thought i was going crazy.

Same problem here thought it was weird.

I'm having the same issue. At least I know now that I'm not the only one

Mine does. I went into settings and turned it on. I installed 3 apps and it's still on.
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