Database Info

HOX speaker volume gets very low until reboot

I've not seen anyone here mention this, but it's being discussed on other Android forums. Thought I'd post here on XDA in hopes that some of the more technical members of this forum might have some input or ideas.
I noticed one day recently that the Google Navigation voice was so low I couldn't hear the directions over the sound of my car's A/C, which I know had not been the case before. All volumes were at max. This continued for the rest of the day, and all ringtones and notification sounds were very low. IT was so dramatic, I just assumed the speaker went bad, and I was going to have to make an insurance claim over a defective phone.
I happened to reboot the phone that evening and instantly the speaker volume was 3-4x as loud as earlier that day. I thought it was a one-time thing, but now realize that this happens 3-4 times a week. I'll notice I can't hear any of the notification sounds very well, reboot the phone, and all is well.
Except, this is a pain in the @ss to have to reboot constantly!
Has anyone experienced this? I thought I would recognize a pattern, like some app I use regularly or something, but nothing seems to make sense... seems very arbitrary, but aggravating nonetheless.
As I said, this is being talked about on a lot of the other HOX forums, but I haven't seen it mentioned specifically here. I almost want to say it started after the AT&T update last month, because I never noticed it before that. I'm on stock AT&T HOX, not rooted, and only a handful of the 'regular' popular apps. I don't even have music on the phone, nor have I ever used earbuds with it.
Very frustrating!

I have had the exact same thing happen, no clue why though.

I started a thread awhile back. Mine does the sane as well.. pissed..hope its software issue
Sent from my HTC One X using xda premium

Same here, I'm leaning towards it being a software issue due to a reboot always fixing it.

What ROM are you on?Custom or Stock?Any mods done to the phone?I had the same issue with the phone volume being to low on a custom rom, until I went into recovery to wipe cache/dalvick and everything was good/loud again.

shortyboy said:
What ROM are you on?Custom or Stock?Any mods done to the phone?I had the same issue with the phone volume being to low on a custom rom, until I went into recovery to wipe cache/dalvick and everything was good/loud again.
Click to expand...
Click to collapse
I can vouch for this solution. I had the same issues on my HOX when I installed a custom ROM.
In the "Special Notes" section of the CleanROM v4.1 notes, it states:
Volume may be quite. If so wipe cache's and reflash the ROM. Volume should be loud again.
Click to expand...
Click to collapse
Hopefully it's as simple of a fix as this!!

I'm completely stock, no custom ROMs, not rooted.

I have the same problem, stock and rooted. I recently started noticing it. It didn't always happen to me.
I do use Tasker to put my media volume all the way down once i exit my car. Then I use Elixr 2 to put all my volumes to high once I use my "home" profile. I think it might be cause of that. Since I've stopped using exlir to raise the volume, I haven't noticed the issue. But I have restarted my phone every 2 days recently for another issue so it is possible that I am fixing it each time before the symptoms start to occur
Sent from my HTC One X using xda app-developers app

Has anyone found a permanent solution to this? It's my only gripe. I have tried two sense roms. I love HTC camera so I don't want asop. Volume plus doesn't help when volume drops off.
Sent from my HTC One X using xda app-developers app

Still no fixes yet? I was using the phone with Navigon Satnav app and it is impossible to hear any voice directions.

Corbu said:
Still no fixes yet? I was using the phone with Navigon Satnav app and it is impossible to hear any voice directions.
Click to expand...
Click to collapse
Do you hear a difference between when it's low and then restarting your phone and trying it again?
Sent from my HTC One X using xda app-developers app

Mine never fixed after rebooting. I'm on my third One X now from bad speakers.

dominican2589 said:
Do you hear a difference between when it's low and then restarting your phone and trying it again?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I can't detect any difference and if there is it is too small to detect. I tried to amplify the sound with Volume+ and there is no detectable difference. But if I use the speaker for a call, at maximum volume, it is really really loud so the speaker is definitely capable of more. But with Satnav GPS apps, at default settings, between the One X and my old Galaxy S2, there is a night and day difference

I too had these issues on replacement phone I got from att but it resolved automatically after few days
From beast called HTC One X

this problem causes due to an App, in my case previous version of Viber App caused all this issues....
hope you solve this prob

Should I get a replacement phone?

So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues

blackguy101 said:
So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues
Click to expand...
Click to collapse
Sounds like something isn't right and about to go bad to me. I'd call VZW support and see if they will replace it.

Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium

HHF2 said:
Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
How do I go about that? im a noob flasher haha

HHF2 said:
Did you reflash stock image from Samsung site? I would try that before taking a chance of getting a CLN phone for the same reasons as you.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
They already confirmed that they are able to do so

Go-to the development sub forum and read the stickies. If it is your first time, I would even print them out and follow the instructions step by step.
Sent from my SCH-I535 using xda premium

HHF2 said:
Go-to the development sub forum and read the stickies. If it is your first time, I would even print them out and follow the instructions step by step.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Ok thanks ill do just that. My final question now is does this count as rooting my phone? just in case I do end up sending back my phone I dont want there to be any problems with it

Turn off Settings | Display | Auto adjust screen tone to address the flicker problem.
The keyboard is probably searching predictive text; I've only used the stock KB for a few minutes. Wife and I use SwiftKey without any problems (including right now).
I have vibration disabled completely, so I can't even guess on that one (I can't even find the option you're talking about and I know I've seen it before!)

blackguy101 said:
So I have had my s3 since around the 10th and I've loved it so far. Lately I have been having issues that surly aren't annoying but on the other hand im not exactly sure if a software update would fix anyone of these things. As of now I am not rooted at all and everything is stock. These are my main problems for the phone
1.) While texting on stock messaging app (I just love the stock app) the keyboard constantly freezes up while im texting
2.) Screen flickers yet not too drastically
3.) For some reason when I try to set my custom vibration pattern it only stays as the basic call vibration and only changes when im getting a phone call.
Like I said these issues really aren't drastic and im not sure if it really warrants a replacement phone at all. I talked to the VZW tech support and she said that its up to me really because I am deff able to get one for these issues. The only thing that made me have second thoughts was the fact that she said most likely im getting a "certified like new phone" meaning that its basically been used before and im not sure if I should really trust it. Anyways im really on the fence about this so if anyone can give me some in sight id really appreciate it.
ps: I did factory resets and everything and it still has not fixed these issues
Click to expand...
Click to collapse
reason #2 is enough to try and get it swapped.
That is a hardware issue, and will only get worse.
I have had a dozen smartphones, and anything that CONNECTS stuff (headphone jack to the motherboard, cables connecting screens etc) only get worse until they stop working entirely.
Good luck!

blackguy101 said:
Ok thanks ill do just that. My final question now is does this count as rooting my phone? just in case I do end up sending back my phone I dont want there to be any problems with it
Click to expand...
Click to collapse
Flashing the stock image through Odin is not the same as rooting your phone. It would not trip the flash counter so you could still return it if you wish.

stevenjcampbell said:
reason #2 is enough to try and get it swapped.
That is a hardware issue, and will only get worse.
Click to expand...
Click to collapse
If it is a hardware issue and not the setting I mentioned, I agree, definitely return it without hesitation.

Rolo42 said:
If it is a hardware issue and not the setting I mentioned, I agree, definitely return it without hesitation.
Click to expand...
Click to collapse
Ya thanks for the suggestion I tried changing the setting yet the flicker isn't going away. Like I said its nothing big and if you aren't paying attention it isn't really that apparent it is there but your right I think I better exchange it before anything happens thanks for all the advice =)

Display issues, wierd colorful pixel-noise AND phone unresponsive

Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.

ToonBoon said:
Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.
Click to expand...
Click to collapse
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app

monkor said:
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
I will do this as soon as I regain control over my phone. It has been stuck on this screen for 10 minutes straight now. It really feels like standard electronics failure, starting off small and only on minor occasion and ending in a big endless failure. ****.

There is no wipe system option in my recovery ?
EDIT: Found it, got the ROM working. Screen issue still arises.

ToonBoon said:
There is no wipe system option in my recovery ?
Click to expand...
Click to collapse
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app

monkor said:
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Replying since I'm not sure you'd read my EDIT
Display issue still arises, which means it's an internal hardware issue isn't it?
Does anyone have any experience with opening it up and seeing whether there's a connector loose or something? As I think installing a custom ROM kinda voids the warranty so I wouldn't be able to send it to HTC for repairs right?

Any Updates?
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks

argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.

ToonBoon said:
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.
Click to expand...
Click to collapse
Thanks for the update, unfortunately I am out of warranty. Glad you got yours replaced.

argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
I'm having the same problem here

Phone screen turns on randomly

Is there any reason why this would happen?

Another one here experiencing the same issue
Another one here experiencing the same issue.
It didn't happen to my device until I upgraded to 4.0.4 Android and HTC Sense 4.1 (Spanish Orange network HTC One S version 2.38.75.4).
When it switch on while on a pocket it is very annoying as the phone "tries" to make an emergency call.

Faulty power button?
Sent from my locked, tampered ville

jaywhy13 said:
Is there any reason why this would happen?
Click to expand...
Click to collapse
This will say:
AirPush Detector. You find this app on the Play Market.

usaff22 said:
Faulty power button?
Sent from my locked, tampered ville
Click to expand...
Click to collapse
Only detected after a firmware update? I don't think so.

I was flashing the new Viper on my nieces phone and didn't quite get everything set up the way she likes it before she had to go home so I had to restore her nandroid of Viper ICS and now she is texting me telling me she is having this issue. Can anyone tell me if they ever had this issue and resolved it and if so i guess i might resolve it when i see her next weekend by reflashing the ROM? Or is it a serious issue or maybe one she can resolve? thanks for any info pertaining to this, my niece is quite picky and i am sure any of us crackflashers here know what it is like when you promise a woman the best for her phone then screw it up for her, never hear the end of it! lol. thanks for any help!

LibertyMonger said:
I was flashing the new Viper on my nieces phone and didn't quite get everything set up the way she likes it before she had to go home so I had to restore her nandroid of Viper ICS and now she is texting me telling me she is having this issue. Can anyone tell me if they ever had this issue and resolved it and if so i guess i might resolve it when i see her next weekend by reflashing the ROM? Or is it a serious issue or maybe one she can resolve? thanks for any info pertaining to this, my niece is quite picky and i am sure any of us crackflashers here know what it is like when you promise a woman the best for her phone then screw it up for her, never hear the end of it! lol. thanks for any help!
Click to expand...
Click to collapse
All i can really think of is that in the viper rom you have the option under tweaks to let the screen turn on when a message arrives. Mine used to do the same thing every once in a while but it was somehow connected to my data connectivity jumping all over the place so i re-flashed and wiped caches which did the trick.
Hope you get the problem resolved for your nieces sake!

I'm having the same issue with my Evo LTE

The same problem with SGS2 / ICS 4.0.3. Any idea how to fix that please ? It is VERY annoying, cuz it drains my battery !!!

aquinoe said:
Only detected after a firmware update? I don't think so.
Click to expand...
Click to collapse
In my original post I was talking to the OP.
It's not a software problem on the One S, look at everyone else with the same problem.
Sent from my HTC One S using Tapatalk 2

jaywhy13 said:
Is there any reason why this would happen?
Click to expand...
Click to collapse
If there are still people with this kind of issue,
I would recommend to check for "wakelock" usage.
As third-party apps can use "wakelock" to turn on the screen, there might be some buggy app which is using the feature improperly.
I had the same case before, turned out that "Naver Mail" app was using Screen wakelock to turn the screen on randomly.
As a solution, there is an app in Google Play called "Wakelock detector" which has a feature to show statistics of Screen wakelocks.
GooD luck

Random Screen On caused by faulty power adapter
I changed my power adapter for charging, and the problem went away immediately. I assume it was the result of either drawing too much power, or not enough to charge the phone. Anyway, there you go. Hope it helps! :silly:

Anyone else had unexpected restarts?

I've had three unexpected restarts in the last 5 days, two of them when I wasn't actually using the phone (one just after I put it on charge).
ISTR this happening in the early days of the HTC 10 or U11, but it went away after an update.

What software version do you have?
Any apps that might be the cause?
I have the US unlocked running .617 and haven't had any issues at all so far.

Tachi91 said:
What software version do you have?
Any apps that might be the cause?
I have the US unlocked running .617 and haven't had any issues at all so far.
Click to expand...
Click to collapse
I'm UK, unlocked, on 1.15.401.2.
Can't think of any apps that would cause a problem (such as?), and it's stock, not rooted.
Luckily, it's very fast to boot up, so not a major problem.

Can you try figuring out a pattern? See if it might be caused by something you're overlooking.
Maybe try pulling log files see what happen before it crashed. Adb tools from Google have logcat and a program I forget what it's called that lets you see all kinds of information from the device when connected.

dlorde said:
I'm UK, unlocked, on 1.15.401.2.
Can't think of any apps that would cause a problem (such as?), and it's stock, not rooted.
Luckily, it's very fast to boot up, so not a major problem.
Click to expand...
Click to collapse
Wait you really got version number 1.15.401.2!?!?
As far as I know, and see on my device retail software should be on 1.15.401.4!!
Sent from my HTC U12+ using XDA Labs

Theres a thread that has RUU posted on a Google spreadsheet.
It has 401.4 as a flashable zip. If you really do have 401 either try checking for an OTA update. Or down the zip from that thread. Backup all your data and flash the 401.4 using an SD card or OTG.
Maybe whatever issues you're having is caused by a bug that HTC fixed in . 4

Tachi91 said:
Can you try figuring out a pattern? See if it might be caused by something you're overlooking.
Maybe try pulling log files see what happen before it crashed. Adb tools from Google have logcat and a program I forget what it's called that lets you see all kinds of information from the device when connected.
Click to expand...
Click to collapse
I'm running exactly the same apps in the same way as on my U11.
I did look at Logcat, but frankly I can't make head or tail of it. I'm not familiar with Android internals - I was a C++ & Java developer until 10 years ago, but that was on corporate financial software

5m4r7ph0n36uru said:
Wait you really got version number 1.15.401.2!?!?
As far as I know, and see on my device retail software should be on 1.15.401.4!!
Click to expand...
Click to collapse
Heh - I just checked again, and it's showing 1.15.401.4.
It did restart last night, but unless it's stopped notifying of system updates, I guess I have to apologise for making a typo... (is there an easy way to check when the last update occurred?)
Anyhoo, HTC support are now following their script on it via email - getting me to run the diagnostics.

dlorde said:
Heh - I just checked again, and it's showing 1.15.401.4.
It did restart last night, but unless it's stopped notifying of system updates, I guess I have to apologise for making a typo... (is there an easy way to check when the last update occurred?)
Anyhoo, HTC support are now following their script on it via email - getting me to run the diagnostics.
Click to expand...
Click to collapse
So you're running the retail version just as I am. Got the device for two weeks now and never had any problems regarding restarts. Let's hope this little glitch will be fixed with the upcoming OTA update. Shouldn't be long till it hits actually.
Sent from my HTC U12+ using XDA Labs

5m4r7ph0n36uru said:
So you're running the retail version just as I am. Got the device for two weeks now and never had any problems regarding restarts. Let's hope this little glitch will be fixed with the upcoming OTA update. Shouldn't be long till it hits actually.
Click to expand...
Click to collapse
Yeah; I'm not too bothered really.
HTC support sent instructions to run the diagnostics for the charger confused, and the battery (which doesn't appear on the diagnostics menu!). They also asked me to "press on Volume up key + Power on/off Key holding them together for at least a minute" which doesn't work with the U12+ haptic keys... They also asked me to run it in safe mode for a day to see if an app is causing the problem; I can see the idea, but the phone is unusable in safe mode, so it's not so easy. I did ask whether they had a way to report the system logs, or other useful data after a crash/restart, but they just ignored the question.
I don't think I'm going to have much joy from them. If it only happens once a day or so, I can live with it.

dlorde said:
Yeah; I'm not too bothered really.
HTC support sent instructions to run the diagnostics for the charger confused, and the battery (which doesn't appear on the diagnostics menu!). They also asked me to "press on Volume up key + Power on/off Key holding them together for at least a minute" which doesn't work with the U12+ haptic keys... They also asked me to run it in safe mode for a day to see if an app is causing the problem; I can see the idea, but the phone is unusable in safe mode, so it's not so easy. I did ask whether they had a way to report the system logs, or other useful data after a crash/restart, but they just ignored the question.
I don't think I'm going to have much joy from them. If it only happens once a day or so, I can live with it.
Click to expand...
Click to collapse
In which country do you live? Can't see as I'm on XDA labs currently.
Sent from my HTC U12+ using XDA Labs

I'm in the UK (England).
Sent from my HTC U12+ using Tapatalk

Did you know that if you press the corners of your phone, while pressing with another finger from the back, it acts like a power button press. Means, if it's in a pocket of a tight jeans and it press and hold the corner, it makes a force restart. That's what happens to me a lot. Got now a harder case to prevent this.
Edit: I use a WWE Unlocked HTC U12+. Latest firmware.

MirageBlader said:
Did you know that if you press the corners of your phone, while pressing with another finger from the back, it acts like a power button press. Means, if it's in a pocket of a tight jeans and it press and hold the corner, it makes a force restart. That's what happens to me a lot. Got now a harder case to prevent this.
Edit: I use a WWE Unlocked HTC U12+. Latest firmware.
Click to expand...
Click to collapse
Mine doesn't do that - at levels of force I'm comfortable with applying. It has restarted a couple of times in my pocket, which I thought might be due to the sensitive power button, but it's also restarted a couple of times just sitting on a table.
Sent from my HTC U12+ using Tapatalk

dlorde said:
Yeah; I'm not too bothered really.
HTC support sent instructions to run the diagnostics for the charger confused, and the battery (which doesn't appear on the diagnostics menu!). They also asked me to "press on Volume up key + Power on/off Key holding them together for at least a minute" which doesn't work with the U12+ haptic keys... They also asked me to run it in safe mode for a day to see if an app is causing the problem; I can see the idea, but the phone is unusable in safe mode, so it's not so easy. I did ask whether they had a way to report the system logs, or other useful data after a crash/restart, but they just ignored the question.
I don't think I'm going to have much joy from them. If it only happens once a day or so, I can live with it.
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What do you mean you can live with it?
Restarting everyday?
You are happy paying a **** load of money and happy to put up with daily restarts.
No one should put up with that kind of major problem

dieselhazza said:
What do you mean you can live with it?
Restarting everyday?
You are happy paying a **** load of money and happy to put up with daily restarts.
No one should put up with that kind of major problem
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Maybe I should have said I can live with it until the next update - if it persists after that I'll want a replacement. So far it hasn't restarted while in use (and not at all yesterday), so it's not been a significant problem. YMMV.
But you're welcome to jump up and down on my behalf [emoji6]
Sent from my HTC U12+ using Tapatalk

dlorde said:
Maybe I should have said I can live with it until the next update - if it persists after that I'll want a replacement. So far it hasn't restarted while in use (and not at all yesterday), so it's not been a significant problem. YMMV.
But you're welcome to jump up and down on my behalf [emoji6]
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I would definitely put the phone through intensive usage to make sure it doesn't restart unexpectedly. First of all if it is hardware issue no software update would fix that.

dieselhazza said:
I would definitely put the phone through intensive usage to make sure it doesn't restart unexpectedly. First of all if it is hardware issue no software update would fix that.
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Then sent it back ,u have garantie.
Dont wait for software update .
Grtz

So far, no further problems for a couple of days, despite unusually high temperatures and heavier than normal usage.
Sent from my HTC U12+ using Tapatalk

Mine did it yesterday, but it was in my shorts pocket. They're mesh, so I think it was pressing the power button, or it was the corners power cycle. Never heard of that before. Where did you hear that?