Orange Network Bars! HELP - Nexus 5 Q&A, Help & Troubleshooting

I decided to root my handset yesterday, all went well and that handset has been rooted successfully. I've kept it entirely stock, no ROM or kernels. I am experiencing what seems to be a connectivity issue. If I connect to WiFi my signal bars turn white, indicating a connection to the Google servers however, when I disconnect my signal bars turn orange.....full HSDPA signal but are orange.....stranger still that I am actually able to connect to the internet with no issues. I've searched and people are saying that the orange signal bars indicate no connection to Google servers and in turn this means no internet connection? Does anybody know of a fix or have an explanation? All was well before I rooted and unlocked the boot loader.
Sent from my Nexus 5 using xda app-developers app

Rooting can't cause this. Can you receive gmail?

That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
Sent from my Nexus 5 using xda app-developers app

I thought the orange bars there indicate that you're roaming.

Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Orange means you are not connected to the internet.
Try reset your wireless router/setting.

gamepois0n said:
Orange means you are not connected to the internet.
Try reset your wireless router/setting.
Click to expand...
Click to collapse
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.

go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot

chaco81 said:
go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot
Click to expand...
Click to collapse
If Chaco81's solution works, please let me know.
As several others have mentioned to you, it means you are not connected to Google services. This happens to me randomly, and I have yet to find a solution. Sometimes I just wait it out, and it magically starts working again after a few minutes. Sometimes I reboot, and that seems to work 75% of the time, but because it isn't 100%, it makes me think it's no different than waiting it out, it just makes me feel like I'm doing something. This has happened to me on various ROMs (including stock) on my Nexus 4, Moto X, and Nexus 5. It is very frustrating, and I can't seem to locate a cause or a fool-proof solution other than waiting.
EDIT
richard_cantwell said:
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.
Click to expand...
Click to collapse
I highly discourage doing a factory reset for this problem, especially if you have no backup program like Helium or Titanium. I have never had to do a factory reset for this problem to correct itself, and seeing as it happens to me randomly no matter the device or ROM (and I always do a full wipe moving between ROMS), I do not think this is actually a solution. I think this is just like what I consider rebooting, it doesn't fix the problem, it just adds time in between the problem starting and the problem stopping naturally. Even if it is a 100% sure-fire fix, it will take much longer to reset and fix everything back to how you want it than to just wait it out.

craigbailey1986 said:
Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Easiest way to fix it is to get on a WiFi connection. Once it connects to WiFi Google will sync and then turn off WiFi and you will have white bars. This tends to happen to me when my data coverage is low and speeds are down. I don't think the slow speed is able to reach Google servers thru the downlink. Just my thought but I have no clue.
Sent from my Nexus 5 using XDA Premium 4 mobile app

jaimeletelierhay said:
That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
From the look of your notification shade, you are obviously not using the stock ROM. What else has been done to your device?
Without more info on your phone, its tough to give solutions.
Sent from my Nexus 5 using Tapatalk

It is completely stock ROM with xposed and gravitybox installed. Apart from that, its pure stock. Even at that the only things I have activated with gravitybox is the notification shade and circle battery mod. Nothing has been touched in way of kernels, radios, WiFi, telephony tweaks etc. Really don't fancy having to reset my device entirely, thanks for the suggestion but I'm not planning on restoring it back and setting it up all over again. As for the WiFi suggestion, it worked for 3min 27sec (yes I timed it) but then, low and behold, the orange bars were back. I've been reading on some Google forums that its an issue in 4.4.2 but it was working fine prior to me rooting. I even put it in to safe mode to see if it was an installed app that was affecting it but that turned up nothing.
Sent from my Nexus 5 using xda app-developers app

^ OK thanks for clarifying. There are many potential reasons for this issue, so it is hard to track down.
Do you have other android devices? Do those work without issue, in your area, over your cellular connection?
If so, the problem isnt related to your Google account, or your cellular carrier, and must be device related.
If its device related, don't do a factory reset. Instead back up everything you care about and flash a factory image.
Sent from my Nexus 5 using Tapatalk

The signal actually came back and turned white for the rest of the day. Then it dropped out to orange again. Think I'll hang on to things the way they are right now and persevere with it and hope that 4.4.3 comes with a fix. Thanks.
Sent from my Nexus 5 using xda app-developers app

I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
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MrObvious said:
I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I'm on T-Mobile UK, well EE, as it's now known. The issue doesn't SEEM to be affecting things but I honestly can't be sure. In saying that I'm having to manually refresh my gmail and Google now notifications aren't displayed as often as before. There seems to be a few posts online about people with similar issues so there's every chance it is a DNS issue.
Sent from my Nexus 5 using xda app-developers app

not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...

boxcar8028 said:
not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...
Click to expand...
Click to collapse
That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
Sent from my Nexus 5 using xda app-developers app

jaimeletelierhay said:
That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
yeah, Im running CM11 and stock 4.4.2 rooted, unlocked and with run time ART on N7 and N5. I see this on both ROMs. On stock the icons turns orange for cell and wifi. But on CM11 the wifi icon would change to have a line running through it. I think its the same but with different icons. Both would act the same but both seems to have no advert effect for me tho.

Related

Is this a bug or a defective device?

I dont know if this a problem im having with the phone or is this how it is, some times when my phone is not being used and i pick it up after a few mins, it takes about 30 to 40 seconds to pick u data connection again, the bars stay white than turn green.
Can any one confirm if its just me or is it a bug or is it just built this way.
Thank you.
Sent from my Nexus S using XDA App
Are you running any custom roms or stock?
Sent from my Nexus S using XDA App
Stock, i just got the phone so i havent done anything to it yet.
Sent from my Nexus S using XDA App
I wouldn't say its a bug or anything. I had the same problem on my vibrant. Usually a network or tower issue within your area. Otherwise if you have a case on, that may be the culprit.
Sent from my Nexus S using XDA App
It also does that with the wifi on. But if its just how it is than i guess i dont have to exchange devices, cuz i dont like doing that buy if i have to i dont mind.
Sent from my Nexus S using XDA App
The 3g and wifi icons only turn green when the phone is connected to the internet "&" google services, if the icons are white you are connected to the internet but not google services, this is by design.
Thank you so much. Now i dont have to worry about about an exchange at all.
Sent from my Nexus S using XDA App

SMS failing to send.. PLZ HELP!

..for no reason at all, my texts are failing to send...
i tried rebooting, i tried resending, i tried a battery pull, nothing works.
im not rooted or ROM'd at all... aside from ADW-ex launcher, i haven't modded the phone yet...
i can still RECEIVE texts, just cant send.
Internet works, on wifi and data, market works, it's sending/receiving data...
i tried turning my data off and back on... i cant figure it out.
someone help me please!
Wrong section this should go in general. But I would do a factory reset.
Sent from my Desire HD using XDA Premium App
Dial 611 off your phone.
Sent from my SAMSUNG-SGH-I997R using XDA App
Pay your bill...
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Try this.... att.com/esupport/solutionDisplay.jsp?solutionId=kb38686
Go to your message/settings/message centre/ +13123149810...make sure u have those number in there, if not then put them in there,it work for me. I had the same issue.
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igotdez said:
Try this.... att.com/esupport/solutionDisplay.jsp?solutionId=kb38686
Click to expand...
Click to collapse
+16363848815
Worked like a charm. Thank you!
Ph0z3 said:
+16363848815
Worked like a charm. Thank you!
Click to expand...
Click to collapse
Np.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
worked for me. what changed?
Somehow it's possible for the message center to get corrupted/lost... Happened to me too.
Looks like the OP solved the problem, but I have this issue with my microcell. I can text everywhere but home. I have to try resending some texts 3-4 times. There is an new iphone in the house that has no issues, nor did my old 3gs have any issues on the microcell.
My wife and I have the same issue. Granted when we aren't at home and the signal is still low we will have failed texts but at home its horrible. I think AT&T is full of crap and the Mcell doesn't handle SMS and MMS as it should.
There is a thread here called "text message issues (infused)" I can't post links yet...but it refers to microcell and texting issues. It says there are posts that discuss fixing it, but I can't seem to find anything.
The other day I only had one or two fail, but today had been worse than normal, every single text fails at least twice. Really starting to wear on my nerves.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I have the same problem with my phone. I just got an Infuse less than 2 weeks ago. Before that I had an HTC Aria, a Palm Pre Plus, and an iPhone 3G. None of those phones had problems with the mCell from AT&T or texts, but my Infuse immediately had trouble sending texts, and only on the mCell. I guess the Infuse and the microcell don't play nice together. Wonder if AT&T will fix it? We'll probably have better luck with a dev figuring it out for us first.
I had the same issue with MicroCell with the phone on WIFI. Once I turned of the wifi, the message usually sends without a hitch. Maybe it has something to do with the cellular connection not staying alive while on wifi with the microcell?
kool2zero said:
I had the same issue with MicroCell with the phone on WIFI. Once I turned of the wifi, the message usually sends without a hitch. Maybe it has something to do with the cellular connection not staying alive while on wifi with the microcell?
Click to expand...
Click to collapse
I think I tried this already, with no luck, but I'll try again once I get back home.
Sometimes it took a few seconds after I disabled WiFi, but it solves the problem 90% of the time for me.
kool2zero said:
Sometimes it took a few seconds after I disabled WiFi, but it solves the problem 90% of the time for me.
Click to expand...
Click to collapse
It also sometimes happens minus the microcell, which leads me to believe it has something to do with WiFi.... personally
You may be on to something with the wifi. I have tried it for the past two days without wifi on and all of my texts have gone through. Could just be a coincidence, I'm going to do some more testing in the next few days to see what happens turning wifi back on and off.
igotdez said:
Try this.... att.com/esupport/solutionDisplay.jsp?solutionId=kb38686
Go to your message/settings/message centre/ +13123149810...make sure u have those number in there, if not then put them in there,it work for me. I had the same issue.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Click to expand...
Click to collapse
Had the same problem on my phone as well, was worried i messed up my kernal or something like that... worked like a charm. thanks!!!
Is there different messaging center #'s? I reverted back to stock so I could do the ota update to the new firmware, then I installed the community kernel and somehow it erased that #. I input the 1321....# and it works like a charm now. I dont want to get hit with any fees or surprises so just wanted to make sure the messaging center # was the same for all phones.

[Q] NS4G not connecting to Google (white signal bars)

For the past couple days, my phone has been sporadically connecting to Google (white/green signal bars). Seems fine when I'm on wifi, but when using Sprint, the problem seems to be coming up fairly often. I checked all setting, all looks good. Is this a Google/Sprint issue or something with my phone?
Thanks!
Me too man... Sometimes when I try too load the browser it just shows white bars and the 3g icon Is white too.
Evo
Well at least I know it's not just me Guess it's a Sprint issue...
Same here
Sent from my Nexus S 4G using xda premium
had this same issue, and now i'm not even getting 3g. cant even update my profile or prl now.
i have the same problem. it seems to happen almost ever 10 minutes. if i'm sending a text or in an app that requires internet, i'll get errors like "not sent" "disconnected" or "no active internet connections" and that's even when I'm ON wi-fi. i don't understand it. i figured if it was a sprint issue, i would get the "x" over the signal bars and not a color change. i assumed it was a radio problem? but i don't know enough about this stuff. lol
That's weird. I have the white bars and 3g icon and I can still get on emails market mms and on xda as I'm typing this now.
Sent from my bugles Pete powered Nexus S 4G using Xda Premium App
I've noticed this as well over the past week, maybe 2.
Esteway.619 said:
That's weird. I have the white bars and 3g icon and I can still get on emails market mms and on xda as I'm typing this now.
Sent from my bugles Pete powered Nexus S 4G using Xda Premium App
Click to expand...
Click to collapse
You still have data with the white bars. The green bars just indicate you are actively connected with Google services like gmail, talk, etc.
Sent from my Nexus S 4G using xda premium
if your not getting the green connectivity to google, check how much internal app storage space you have left. not the sd storage. ive noticed that every time that i go below 100mb app storage, i lose connectivity to googles servers. and i dont get it back, turn green, until i either uninstall a few apps or move them to the sd storage.
simms22 said:
if your not getting the green connectivity to google, check how much internal app storage space you have left. not the sd storage. ive noticed that every time that i go below 100mb app storage, i lose connectivity to googles servers. and i dont get it back, turn green, until i either uninstall a few apps or move them to the sd storage.
Click to expand...
Click to collapse
I have 638mb available So I doubt it is a storage problem.
Sent from my Nexus S 4G using xda premium
Rem3Dy said:
I have 638mb available So I doubt it is a storage problem.
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
i second this, i have around 600mb free and still have white bars.
phone is back to normal this morning (so far)...
This has been happening to me as well for the past 2 weeks. I've tried a hard reset, but the issue is still persistent.
I have 614MB free.
leechy said:
phone is back to normal this morning (so far)...
Click to expand...
Click to collapse
Did you do anything in particular to fix this?
Seems to be fixed today.
Sent from my Nexus S 4G using xda premium
Nope, I'm thinking this was more of an issue w Google and/or Sprint.
Sent from my Nexus S 4G using XDA App
This still happens to me. When I'm in 3g takes about 3 seconds for it to react
Has been rock solid for 2 days straight now.
Sent from my Nexus S 4G using xda premium
oscar996 said:
This still happens to me. When I'm in 3g takes about 3 seconds for it to react
Click to expand...
Click to collapse
Something tells me you are using a task manager that is turning data off when the screen is off.
Sent from my Nexus S 4G using xda premium
No. I just turn it off with the notification bar cm7. But when its on and I surf the web sometimes it happens. And not right away but after searching a few sites

HELP! Nexus 5 NO service at all.

Yesterday my T-Mobile Nexus 5 completely lost signal. No matter what I do I can't get it to come back. Its showing -91dbm signal strength, but says emergency calls only on the lock screen. Any time I try connecting to T-Mobile network it says can't connect. Try again later.
Sent from my Nexus 5 using xda app-developers app
hows your sim card? you try it in another phone, or your phone with another sim? have you called your provider, maybe its your account?
I have tried everything other than contacting T-Mobile. I just came from an iPhone 5c to this Nexus, but that's never mattered before.
Sent from my Nexus 5 using xda app-developers app
John_Minfuse said:
I have tried everything other than contacting T-Mobile. I just came from an iPhone 5c to this Nexus, but that's never mattered before.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
calling tmo is what i would have done first.
if you stuck in your sim(properly), and are getting an only emergency calls only, that means you either stuck the sim in wrong, the sim is dead, or you have an issue with your service.
Have you tried going to Network Operators? Let it scan and click T-Mobile.
Also, Preferred Network Type, change that to 2G. You may have bad reception at the moment and that's happening. In my house when I go downstairs in the bathroom, my reception hits rock bottom and Wi-Fi is a must.
I remember having this on my first n5. I had to flash back stock ROM and clear everything to solve it. Since then never encountered it again.
Many ppl have complained of it. There is even a bug report logged at Google concerning it.
Try flashing the factory image with fastboot or if you are stock, just factory reset and see.
Sent from my Nexus 5 using Tapatalk
Where did you buy the phone from?
T-Mobile?
Sent from my Nexus 5 using XDA Premium 4 mobile app

Can't connect to google while on 4G

Having a little trouble accessing google servers while on 4G. I went and tested the nV m8 rom, which worked good. But now when I attempt to completely wipe my device and try another rom for some reason when I get to the part to log into my google account it just hangs there. The only way to get it to connect is while I am on wifi. But as soon as I disconnect the wifi I can no longer access my gmail or the play store. I tried wiping everything even data but it still doing this, is there something I need to do to get this working again? Or better yet has anybody ever heard of this problem before?
Apparently google is having issues
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izzaeroth said:
Apparently google is having issues
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Im hoping it is just google that is having problems. I tried it with my other 2 gmail accounts and still the same problem it just hangs until I put my wifi on and then it connects no problem.
boricua95 said:
Im hoping it is just google that is having problems. I tried it with my other 2 gmail accounts and still the same problem it just hangs until I put my wifi on and then it connects no problem.
Click to expand...
Click to collapse
Ok good, I thought it was something with my device but this confirms the problems others are having.
http://downdetector.com/status/google

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