[Q] NS4G not connecting to Google (white signal bars) - Nexus S Q&A, Help & Troubleshooting

For the past couple days, my phone has been sporadically connecting to Google (white/green signal bars). Seems fine when I'm on wifi, but when using Sprint, the problem seems to be coming up fairly often. I checked all setting, all looks good. Is this a Google/Sprint issue or something with my phone?
Thanks!

Me too man... Sometimes when I try too load the browser it just shows white bars and the 3g icon Is white too.
Evo

Well at least I know it's not just me Guess it's a Sprint issue...

Same here
Sent from my Nexus S 4G using xda premium

had this same issue, and now i'm not even getting 3g. cant even update my profile or prl now.

i have the same problem. it seems to happen almost ever 10 minutes. if i'm sending a text or in an app that requires internet, i'll get errors like "not sent" "disconnected" or "no active internet connections" and that's even when I'm ON wi-fi. i don't understand it. i figured if it was a sprint issue, i would get the "x" over the signal bars and not a color change. i assumed it was a radio problem? but i don't know enough about this stuff. lol

That's weird. I have the white bars and 3g icon and I can still get on emails market mms and on xda as I'm typing this now.
Sent from my bugles Pete powered Nexus S 4G using Xda Premium App

I've noticed this as well over the past week, maybe 2.

Esteway.619 said:
That's weird. I have the white bars and 3g icon and I can still get on emails market mms and on xda as I'm typing this now.
Sent from my bugles Pete powered Nexus S 4G using Xda Premium App
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You still have data with the white bars. The green bars just indicate you are actively connected with Google services like gmail, talk, etc.
Sent from my Nexus S 4G using xda premium

if your not getting the green connectivity to google, check how much internal app storage space you have left. not the sd storage. ive noticed that every time that i go below 100mb app storage, i lose connectivity to googles servers. and i dont get it back, turn green, until i either uninstall a few apps or move them to the sd storage.

simms22 said:
if your not getting the green connectivity to google, check how much internal app storage space you have left. not the sd storage. ive noticed that every time that i go below 100mb app storage, i lose connectivity to googles servers. and i dont get it back, turn green, until i either uninstall a few apps or move them to the sd storage.
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Click to collapse
I have 638mb available So I doubt it is a storage problem.
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Rem3Dy said:
I have 638mb available So I doubt it is a storage problem.
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i second this, i have around 600mb free and still have white bars.

phone is back to normal this morning (so far)...

This has been happening to me as well for the past 2 weeks. I've tried a hard reset, but the issue is still persistent.
I have 614MB free.
leechy said:
phone is back to normal this morning (so far)...
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Click to collapse
Did you do anything in particular to fix this?

Seems to be fixed today.
Sent from my Nexus S 4G using xda premium

Nope, I'm thinking this was more of an issue w Google and/or Sprint.
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This still happens to me. When I'm in 3g takes about 3 seconds for it to react

Has been rock solid for 2 days straight now.
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oscar996 said:
This still happens to me. When I'm in 3g takes about 3 seconds for it to react
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Something tells me you are using a task manager that is turning data off when the screen is off.
Sent from my Nexus S 4G using xda premium

No. I just turn it off with the notification bar cm7. But when its on and I surf the web sometimes it happens. And not right away but after searching a few sites

Related

Is this a bug or a defective device?

I dont know if this a problem im having with the phone or is this how it is, some times when my phone is not being used and i pick it up after a few mins, it takes about 30 to 40 seconds to pick u data connection again, the bars stay white than turn green.
Can any one confirm if its just me or is it a bug or is it just built this way.
Thank you.
Sent from my Nexus S using XDA App
Are you running any custom roms or stock?
Sent from my Nexus S using XDA App
Stock, i just got the phone so i havent done anything to it yet.
Sent from my Nexus S using XDA App
I wouldn't say its a bug or anything. I had the same problem on my vibrant. Usually a network or tower issue within your area. Otherwise if you have a case on, that may be the culprit.
Sent from my Nexus S using XDA App
It also does that with the wifi on. But if its just how it is than i guess i dont have to exchange devices, cuz i dont like doing that buy if i have to i dont mind.
Sent from my Nexus S using XDA App
The 3g and wifi icons only turn green when the phone is connected to the internet "&" google services, if the icons are white you are connected to the internet but not google services, this is by design.
Thank you so much. Now i dont have to worry about about an exchange at all.
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Data symbol

Anyone else noticing the data symbol (h+) staying on even when connected to wifi?
Just curious... I'm running infused 1.4
Sent from my SAMSUNG-SGH-I997 using XDA App
I'm able to hide it again by putting it in airplane mode and then back, but it's not ideal
Sent from my SAMSUNG-SGH-I997 using XDA App
itll sometimes reconnect to data. not sure whats making it do that but its not actually transmitting. dunno.
Probably because it is still connected to the network, att needs to keep tabs on you. Plus your calls/text are never coming over wifi (going into airplane mode means you don't get those)
Mine will pop up here and there but I'm guessing it's just checking syncs in the background. I do use the att address book. My data symbol doesn't stay on though when on wifi.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Some things like Market request a data connection instead of wifi for certain things.
gtg465x said:
Some things like Market request a data connection instead of wifi for certain things.
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Indeed. however, i would expect the data to go back in hiding, where it belongs when its done...
hoofadoo said:
Indeed. however, i would expect the data to go back in hiding, where it belongs when its done...
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Click to collapse
Mine does go back to hiding. Not sure why yours isn't unless you have some odd app that's keeping it open.
Mine does this as well. While I'm on wifi the h+ will come on and sometimes go away, but sometimes it stays on the screen. It doesn't seem to affect anything so I don't worry about it.
Just curious, are you sending or receiving any MMS msgs when this is going on?
scottyb0721 said:
Mine does this as well. While I'm on wifi the h+ will come on and sometimes go away, but sometimes it stays on the screen. It doesn't seem to affect anything so I don't worry about it.
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Same here, and it's always done that, not just on latest infuse version.
X2 here to
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Question. Have any of you run stock UCKE3 for any length if time? Wonder if the issue shows up there too. Anyways, sounds like a simple cosmetic issue rather than something serious.
Yes me too. I have never seen that when I am in 1.3.2.
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beatblaster said:
Just curious, are you sending or receiving any MMS msgs when this is going on?
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Nope
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Radio issues

Well for the past couple days my nexus has been roaming and dropping to 1x is good 3g areas for no reason sometimes the 3g icon disappears all together and I'm not in a roaming area sometimes it just goes blank doesn't even pick up voice anybody else have issues like this any help
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Same here, just started today and if that weren't enough, for me anyway, The International Data Triangle popped on and I have no voice coverage. I flashed back to stock and got the voice back but the data drops in and out. I wondered if there is some sort of outage. Called in and NADA that they are aware of.
Weird.. Might have to send this one back. This will be the second time. PRL and Profile Update fails.
In Minneapolis/St. Paul Btw.
That's my same situation everything exactly its wrks better wen u unroot but rooted sux signal wise I thought I was the only one having this issue I wonder is it just our phones or did da update have sumthn 2 do with it?
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I'm in hinesville GA btw
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Not sure. When I called Sprint, they checked the tower strength, Known issues in the area and found nothing. So they want me to stop into a store and have them look at it. I put the standard recovery back on and locked it back up. Wish me luck.
snoopy1e11 said:
I'm in hinesville GA btw
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Maybe you were watching the local action at Jennifer's and something in your pocket activated the PRL by mistake? Wink wink.
what radio are you running? try flashing ke5
Yeah, on ke5. They did manage to fix it at the store by erasing some network stuff and reinstalling the ota latest update with their computer. Then they said blah blah blah. I told them thanks a bunch. We will see.
Sent from my Nexus S 4G using XDA Premium App
Sorry for the highjack, Snoopy. Let's get your situation fixed.

the world in GREY!

My nexus S keeps loosing its google sync even in great coverage (well great for ATT) and going grey.
happening to anyone else? Thought maybe there were some pre ICS server issues or something.
You're not low on internal memory are you? If you're at less than 40MBs or so that'll happen.
Not that i can see
Sent from my Nexus S using XDA App
I didn't figure that'd be the problem with all our internal space but worth a check. My wife had that problem a lot on her Evo 4G.
Sent from my Nexus S 4G using Tapatalk
I've tried everything i guess its restore time
Its just goes green grey all day and kills my battery and doesn't let me get my gmail
Sent from my Nexus S using XDA App
Noticed something
On wifi it works perfectly
As soon as i go phone data is when the problem starts
I think it was my enhanced email app update that bugged it out
I deleted.the app and rebooted a few times.and its been better but not fixed
Love that app tho
Sent from my Nexus S using XDA App

Orange Network Bars! HELP

I decided to root my handset yesterday, all went well and that handset has been rooted successfully. I've kept it entirely stock, no ROM or kernels. I am experiencing what seems to be a connectivity issue. If I connect to WiFi my signal bars turn white, indicating a connection to the Google servers however, when I disconnect my signal bars turn orange.....full HSDPA signal but are orange.....stranger still that I am actually able to connect to the internet with no issues. I've searched and people are saying that the orange signal bars indicate no connection to Google servers and in turn this means no internet connection? Does anybody know of a fix or have an explanation? All was well before I rooted and unlocked the boot loader.
Sent from my Nexus 5 using xda app-developers app
Rooting can't cause this. Can you receive gmail?
That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
Sent from my Nexus 5 using xda app-developers app
I thought the orange bars there indicate that you're roaming.
Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Orange means you are not connected to the internet.
Try reset your wireless router/setting.
gamepois0n said:
Orange means you are not connected to the internet.
Try reset your wireless router/setting.
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Click to collapse
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.
go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot
chaco81 said:
go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot
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Click to collapse
If Chaco81's solution works, please let me know.
As several others have mentioned to you, it means you are not connected to Google services. This happens to me randomly, and I have yet to find a solution. Sometimes I just wait it out, and it magically starts working again after a few minutes. Sometimes I reboot, and that seems to work 75% of the time, but because it isn't 100%, it makes me think it's no different than waiting it out, it just makes me feel like I'm doing something. This has happened to me on various ROMs (including stock) on my Nexus 4, Moto X, and Nexus 5. It is very frustrating, and I can't seem to locate a cause or a fool-proof solution other than waiting.
EDIT
richard_cantwell said:
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.
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I highly discourage doing a factory reset for this problem, especially if you have no backup program like Helium or Titanium. I have never had to do a factory reset for this problem to correct itself, and seeing as it happens to me randomly no matter the device or ROM (and I always do a full wipe moving between ROMS), I do not think this is actually a solution. I think this is just like what I consider rebooting, it doesn't fix the problem, it just adds time in between the problem starting and the problem stopping naturally. Even if it is a 100% sure-fire fix, it will take much longer to reset and fix everything back to how you want it than to just wait it out.
craigbailey1986 said:
Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Easiest way to fix it is to get on a WiFi connection. Once it connects to WiFi Google will sync and then turn off WiFi and you will have white bars. This tends to happen to me when my data coverage is low and speeds are down. I don't think the slow speed is able to reach Google servers thru the downlink. Just my thought but I have no clue.
Sent from my Nexus 5 using XDA Premium 4 mobile app
jaimeletelierhay said:
That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
Sent from my Nexus 5 using xda app-developers app
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From the look of your notification shade, you are obviously not using the stock ROM. What else has been done to your device?
Without more info on your phone, its tough to give solutions.
Sent from my Nexus 5 using Tapatalk
It is completely stock ROM with xposed and gravitybox installed. Apart from that, its pure stock. Even at that the only things I have activated with gravitybox is the notification shade and circle battery mod. Nothing has been touched in way of kernels, radios, WiFi, telephony tweaks etc. Really don't fancy having to reset my device entirely, thanks for the suggestion but I'm not planning on restoring it back and setting it up all over again. As for the WiFi suggestion, it worked for 3min 27sec (yes I timed it) but then, low and behold, the orange bars were back. I've been reading on some Google forums that its an issue in 4.4.2 but it was working fine prior to me rooting. I even put it in to safe mode to see if it was an installed app that was affecting it but that turned up nothing.
Sent from my Nexus 5 using xda app-developers app
^ OK thanks for clarifying. There are many potential reasons for this issue, so it is hard to track down.
Do you have other android devices? Do those work without issue, in your area, over your cellular connection?
If so, the problem isnt related to your Google account, or your cellular carrier, and must be device related.
If its device related, don't do a factory reset. Instead back up everything you care about and flash a factory image.
Sent from my Nexus 5 using Tapatalk
The signal actually came back and turned white for the rest of the day. Then it dropped out to orange again. Think I'll hang on to things the way they are right now and persevere with it and hope that 4.4.3 comes with a fix. Thanks.
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I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
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MrObvious said:
I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
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I'm on T-Mobile UK, well EE, as it's now known. The issue doesn't SEEM to be affecting things but I honestly can't be sure. In saying that I'm having to manually refresh my gmail and Google now notifications aren't displayed as often as before. There seems to be a few posts online about people with similar issues so there's every chance it is a DNS issue.
Sent from my Nexus 5 using xda app-developers app
not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...
boxcar8028 said:
not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...
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That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
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jaimeletelierhay said:
That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
Sent from my Nexus 5 using xda app-developers app
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yeah, Im running CM11 and stock 4.4.2 rooted, unlocked and with run time ART on N7 and N5. I see this on both ROMs. On stock the icons turns orange for cell and wifi. But on CM11 the wifi icon would change to have a line running through it. I think its the same but with different icons. Both would act the same but both seems to have no advert effect for me tho.

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