I've had my Nexus for a couple weeks and noticed early on that it would get incredibly hot in one particular spot on the back and wouldn't charge when I tried to charge it from the wall. I'd suspected my power board of being questionable for some time so I chalked it up to that and made a mental note to replace it. It charged perfectly fine via usb so I just did that.
A few days later I crashed at a friend's place and plugged it into his wall charger without thinking about it. The next morning I was really alarmed to find my phone was boiling hot but it cooled down when I unplugged it and seemed to work fine. It wasn't until that evening when I tried to charge it that I realized it now wouldn't charge via wall outlet OR usb OR connect to my computer and instead this one small area on the back would heat up to painful temperatures within 5-10 seconds of being plugged in. Cue panicking.
So I contacted the retailer I got it from to exchange it and during the time they took to get back to me thought "**** it" and ran down the battery. Then before replying to them I plugged it in again to verify it was still broken and for some reason it was back to normal!? It even seems to charge ok from the wall now.
So wtf happened? This still can't be normal, and I can't have a phone that randomly refuses to charge, but how can I convince them there's a problem? What the hell IS my problem? I can't find anyone else with my specific issue. What's the deal?
Do you have a case on it? If so which one?
Nope! Also, I had stock everything. I was planning to root it but now I can't since I might need my warranty... Been trying to reproduce the error but no dice. Kind of frustrating :/
Related
A few hours ago my girlfriend was just looking at her Triumph (was watching for messages so she wasn't actually doing anything on it) when the screen turned off. Now it wont turn back on. Have tried the power button, turning on the bootloader, and removing the battery for 5 minutes. No matter what we can't get the phone to turn back on. Any ideas on what has just happened? The phone is rooted with gingerbreak with titanium backup installed. That's it. We got the phone at Best Buy and this is our second phone. We're probably past our 30 days so this kind of bugs me! Any idea what we can do from here? Any other tricks to try?
As a quick update, Best Buy tells me that an Exchange counts as an original transaction. So I'm only 17 days into my "new" transaction. I can't believe neither of these Triumphs have lasted more than three weeks :\
Did you have it connected to the charger while using it? I have noticed it gets very hot even without the charger being plugged in. It may have over heated. Just a thought. Good luck. Let us know what happens.
Sent from my MOTWX435KT using XDA App
No, the charger wasn't connected at the time. It was just sitting there with the screen on. The Significant Other wonder why it wouldn't turn off so she hit the power button and it didn't do anything. Finally the screen just went black but the backlight was still obviously on so she pulled the battery and put it back in. From there, she pushed the power button and the virgin mobile logo came on and nothing else. She had to remove the battery again. She put the battery back in once more and was able to get the Virgin mobile logo one more time. It froze after the logo and she pulled the battery one more time. After that the phone refused to turn on at all. When connected to the charger it doesn't do anything. Still completely lights out on the phone.
Man that sucks. I hope your able to find a fix.
Sent from my MOTWX435KT using XDA App
Same thing happened to me the other day. I let my Triumph lose all its battery to charge it back up 100% (performing a full battery charge cycle), and it will no longer turn on. even when I have it plugged in the red light indicator will not light up most of the time.
Funny thing is, this is also my second exchange from best buy and luckily im still within 30 days and i have a replacement plan. I really suggest getting the replacement plan (its $30, good for a $300 phone), because unlike best buys other mobile protection plans, you dont pay monthly, you're covered for 2 years, and if you get tired of getting the same phone, they will give you a $300 store credit card.
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
carter6739 said:
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
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upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
As an update, we went back to best buy and sure enough they count the exchange as a new transaction, so I was only 17 days into my second transaction. They exchanged me another phone on the spot and so now we're on the third triumph. GPS checked out ok and the MEID was the correct length. The screen is the worst of the 3 (some pretty bad backlight bleed out onto the screen itself from the sides). I was picky about it but the gf isn't since you can't even see it unless the screen is completely black. So we'll see how this one holds out!
My guess is as was assumed, the battery wasn't getting charged. When the battery was removed for 30 minutes or more we were able to get the logo to show up and nothing more. My guess was the charger wasn't making contact anymore. We wouldn't want to keep a phone like that anyways but it seems like this might be a problem for these phones.
Every once in awhile mine will not power back on. It happened to me a couple of times shortly after I bought the phone.
I tried pulling the battery a couple of times and powering back up, no go.
What worked... remove battery, press power button for a couple of secs, replace battery, power back up. Has worked every time... so far.
My guess is need to drain some capacitors or that I had invoked part of boot recovery sequence without finishing?
mr2011 said:
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
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Have you noticed the "I just broke my Triumph's Screen"- post? We'll If you saw my cracked Triumph, well that's another issue that I just discovered. The battery drained all the way and now it will not take a charge anymore. This is the exact same problem OP is having. Regarding this issue I will open up my phone sooner or later when I get a new one and take pics. I don't mind seeing wth is in there, maybe everything's held up by Elmer's glue lol. I'll make sure to let everyone know hopefully I'll do this within a couple days.
It seems like dead
If Motorola and VMUSA are not serious about resolving issues for Triumph then this phone will be dead anyways - customers won't be buying those. The number of returns are far more than new purchase. It seems like Motorola stopped manufacturing these.
So this phone will either get Ice Cream Sandwich update or it is end of life for this phone.
Hey guys. So a month ago I was using my device like normal and noticed it was getting a little low on battery. I put it up for the night and started to charge it. The next morning I pulled if off the charge and noticed that the unit did not want to turn on. I figured that I had it plugged into my phone charger and since the TF700 is a pain and only likes certain charges I checked and plugged it into the OEM charger and left the unit there to charge while I went into work.
I got home that day and realized that the tablet was not charging at all. I figured that the sync/charge port got messed up, since I have 3 LARGE dogs that constantly hit things off the table, so I did what any XDA member would do, pulled up iFixit, and tore apart the unit to get the part number on the cable.
A week later I get the part in and swap everything out and guess what, still nothing. I had the unit plugged in over night and nothing at all. No LED lights turn on or anything.
Finally, I decided to pull my brothers TF700 apart to check the cable and both the ones I have work....soooo ???
What else can I do? I might just part everything out but really just want to get the unit working again.
Thanks in advance.
Hey there!
My Nexus 5, after updating it to 4.4.3, is having a issue: the device is charging only when it is turned off. When I turn the phone on, while charging, it will remain charging. But if I connect the charger, when the phone is already turned on, it will not charge.
I have tested 2 different cables, same issue.
Is anyone else having the same problem? How to fix it?
Any help would be appreciated. Thanks!
Just for clarification: I'm using Kit Kat 4.4.3, rooted, Xposed.
what are you charging from? ac or pc?
AC!
guilmm said:
AC!
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Click to collapse
Another question, are you using the stock wall wart? Some aftermarket chargers don't put out enough amperage. Another possibility is that you've got some rogue processes keeping your phone awake so it's using battery as quickly (or quicker) than it can take in a charge.
I'm using the AC charger that came with my Nexus 5.
Updated to 4.4.4. Problem not solved.
I think it might be a hardware issue. I have the same problem with my pebble. I have tried multiple cables/chargers and it only charges when it's off. When it's on I get the charging notification but it doesn't actually charge
Nothing. The devide is still charging only when it is turned off.
Having the same issue since update 2 weeks ago. Already wiped phone and problem still exist. Start to think it's hardware but tried 2 different charger same issue.
So guys I am almost the same problem since this morning. I went on a 3 day trip to the Netherlands on Friday and charged my phone in the car for the last time on friday. I died on me this morning. While I was on the way back today and my N5 was in it's last percents of battery I noticed it wouldnt charge anymore. I thought fastcharging might have killed my car radio. Now back home I tried to charge it. For some reason the charging while off screen reapeared as soon as it turned off. Whenn I turned it on again it stopped charging. Tried rebooting multiple times. My phone now only charges while being in Fastboot or Recovery mode. Anybody having any ideas what might have caused this an how to fix this? Cleaning the charger didn't help me.
Nexus 5 won`t charge when on
Bl4ckX said:
So guys I am almost the same problem since this morning. I went on a 3 day trip to the Netherlands on Friday and charged my phone in the car for the last time on friday. I died on me this morning. While I was on the way back today and my N5 was in it's last percents of battery I noticed it wouldnt charge anymore. I thought fastcharging might have killed my car radio. Now back home I tried to charge it. For some reason the charging while off screen reapeared as soon as it turned off. Whenn I turned it on again it stopped charging. Tried rebooting multiple times. My phone now only charges while being in Fastboot or Recovery mode. Anybody having any ideas what might have caused this an how to fix this? Cleaning the charger didn't help me.
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Hi. Also had this problem a few days now. Alot of headscraching is done
N5 won`t charge when on. Tried my N10 charger, but still the same. With my wireless charger it register the phone when off, but cannot charge it at all. I've also done a factory reset, and even changed the battery. Still no solution. Wondering if the charging port is damaged somehow. It doesn't cost much so maybe I`ll order a new and replace it to. I remember draining the battery more than usual right before this issue acurred. I was hiking, and din`t bring my portable charger. Also it could be some kind of water damage. Had the phone in my pocket all the time, it was not raining, but I got pretty sweaty:-9 Never had any issue with my stock Nexus 5 up till now. Don`t think this i a common problem, when this is the only place I've found others with this issue I`ll order the charging port, keep on searching on forums, and take it from there.
Good luck
I'm having the same problem on my Nexus 5 now as well. When on, it won't charge via micro-usb (via original charger or USB-to-PC), nor will it charge wirelessly. When turned completely off, it charges, but at GREATLY GREATLY reduced speed. It seems to be stuck in a loop as it it's just been plugged in. It cycles continuously through the lightning-bolt battery image, followed by the charge percentage graphic. The screen blinks, then it starts again. I suspect that it only charges for a moment or two before each reset. For example, it only charged about 20% over the span of six hours last night.
I've tried four chargers and four USB cables, and of course both wireless and wired charging. It's something with the hardware I suspect.
Anyone have any suggestions? It looks the the factory wipe upthread didn't help...
Charging spare part
I am having same problem too. I'm guessing it's because of water damage. Where did you find the charging part? I'm thinking of ordering one for myself to see if the problem is fixed!
pasviking said:
Hi. Also had this problem a few days now. Alot of headscraching is done
N5 won`t charge when on. Tried my N10 charger, but still the same. With my wireless charger it register the phone when off, but cannot charge it at all. I've also done a factory reset, and even changed the battery. Still no solution. Wondering if the charging port is damaged somehow. It doesn't cost much so maybe I`ll order a new and replace it to. I remember draining the battery more than usual right before this issue acurred. I was hiking, and din`t bring my portable charger. Also it could be some kind of water damage. Had the phone in my pocket all the time, it was not raining, but I got pretty sweaty:-9 Never had any issue with my stock Nexus 5 up till now. Don`t think this i a common problem, when this is the only place I've found others with this issue I`ll order the charging port, keep on searching on forums, and take it from there.
Good luck
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Click to collapse
Having the same problem now too. Won't Qi or USB charge from OEM charger and cable while powered on.
Appears to be charging fine while powered off.
Did anyone come up with a resolution?
Ok, i will start from the beginning. I have had my Nexus since December of 2013. all has been great with the phone. I updated to 5.0 when it became available to me. i am on the east coast of Canada. worked great for a couple of weeks, didn't have any of the WiFi or battery issues that other people were having.
Then a few weeks ago i noticed that my phone didn't charge overnight like usual. It was only at around 30%. No when i plug my charger in (AC) it says charging, but is very erratic with the charging. Sometimes it wont charge and the battery starts to drain, sometimes it will keep the phone at whatever % it was at, not going up or down, and sometimes it will charge very very slowly, by slowly i mean if i leave it overnight it may go up 5-10%. doesn't matter if phone is on or off.
What I have tried. factory restore......twice. no luck.
new battery..... no luck.
my next thing was to downgrade to 4.4 only problem is my laptop does not recognize it anymore, neither does my wife's. i get the message "The last usb device you connected to this computer malfunctioned and windows doesn't recognize it.
I have tried multiple wires/chargers.
I also cannot get into recovery mode. with the phone off i hold power up/down. that works, but when i scroll to recovery and hit the power key, the android appears on the screen with a red triangle on him and the words "No Command" underneath.
Any suggestions would be greatly appreciated before i use the phone as a hockey puck next time i am at the rink.
oh and here is the fun part. after the problem started i called rogers who i got the phone from and they told me my warrant expired 4 days previously and they would do nothing to help me.
And thank you if you made it all the way to the bottom of my long winded post.
Just a small little bump.
It sounds to me like you could have a USB port issue on your handset. I dont suppose you know anyone with a wireless charger to test?
Thanks for the reply rootSU
Unfortunately I don't know anyone with one. That was going to be the next part i order and replace, thankfully they are pretty cheap.
Wireless Charger
Could try a wireless charger such at the one at http://www.amazon.com/PowerBot®-PB1...420675900&sr=8-6&keywords=qi+wireless+charger
This has charged my phone every night since I got it.
Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Chris How said:
Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Click to expand...
Click to collapse
Without the cleaning part of the charge port I had a similar experience. In my case, rebooting the phone once was the solution. It might sound obvious to try, but I walked around for a week before I tried that so may be you haven't tried it yet. I normally hardly ever reboot the phone.
So you might give it a try.
Regards,
Salvolin
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
Chris How said:
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
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Click to collapse
Have you tried clearing caches?
Go to recovery and wipe dalvik/cache.
Generally solves the problem for most.