Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Chris How said:
Hello All.
I've been very happy with my U11 for nearly 2 years (ugrade due in june this year).
Recently i've had a problem where connecting a charge cable has been intermittent, either slow charge or no charge until after a few attempts, it works fine and shows 'charging rapidly'
Eventually, a couple of days ago, i started to get a USB error when I plugged in in, telling me to clear any obstruction or liquid from the port.
I used a small shard of soft toothpick and some alcohol to pick some bits of fluff out of the depths of the port and give it a clean, being as careful as I could not to damage it, I'm electronics sensitive, not ham fisted and I got quite a lot out.
Now when I plug the cable in, it charges rapidly but says it's only charging on AC power, charging takes the normal amount of time but the battery discharges rapidly
The attached image shows a full charge in the evening and consistantly dropping overnight until it died sometime in the morning, even though It was obviously just sat not doing anything on my bedside table. Normally, i'd get between a day and a half and 2 days.
It's clear i've damaged the port somehow, perhaps bridged a couple of pins so it's discharging?
Does anyone have any suggestions? Can these ports be replaced easily?
Cheers
Click to expand...
Click to collapse
Without the cleaning part of the charge port I had a similar experience. In my case, rebooting the phone once was the solution. It might sound obvious to try, but I walked around for a week before I tried that so may be you haven't tried it yet. I normally hardly ever reboot the phone.
So you might give it a try.
Regards,
Salvolin
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
Chris How said:
Just an update to this post if anyone's interested.
I sent the phone off for repair with HTC, the phone is still in warranty.
Even after explaining the problem in detail, they replaced the battery and sent it back to me.
The same problem persisted so after talking to them again and only just managing to contain my frustration, I sent it back to them again.
This time they took 3 weeks to repair it, I received it back today and guess what? . . . . same problem persists.
It's obvious they have not replaced the port (there's a tiny mark in the plastic I recognise).
Attached is the battery usage at standby for one hour after a full charge and the second brand new battery.
I'm still under warranty and i'm still in contract with EE (UK), so i've asked for a replacement phone from HTC. but I feel I may be better chasing taking this up with EE.
Click to expand...
Click to collapse
Have you tried clearing caches?
Go to recovery and wipe dalvik/cache.
Generally solves the problem for most.
Related
A few hours ago my girlfriend was just looking at her Triumph (was watching for messages so she wasn't actually doing anything on it) when the screen turned off. Now it wont turn back on. Have tried the power button, turning on the bootloader, and removing the battery for 5 minutes. No matter what we can't get the phone to turn back on. Any ideas on what has just happened? The phone is rooted with gingerbreak with titanium backup installed. That's it. We got the phone at Best Buy and this is our second phone. We're probably past our 30 days so this kind of bugs me! Any idea what we can do from here? Any other tricks to try?
As a quick update, Best Buy tells me that an Exchange counts as an original transaction. So I'm only 17 days into my "new" transaction. I can't believe neither of these Triumphs have lasted more than three weeks :\
Did you have it connected to the charger while using it? I have noticed it gets very hot even without the charger being plugged in. It may have over heated. Just a thought. Good luck. Let us know what happens.
Sent from my MOTWX435KT using XDA App
No, the charger wasn't connected at the time. It was just sitting there with the screen on. The Significant Other wonder why it wouldn't turn off so she hit the power button and it didn't do anything. Finally the screen just went black but the backlight was still obviously on so she pulled the battery and put it back in. From there, she pushed the power button and the virgin mobile logo came on and nothing else. She had to remove the battery again. She put the battery back in once more and was able to get the Virgin mobile logo one more time. It froze after the logo and she pulled the battery one more time. After that the phone refused to turn on at all. When connected to the charger it doesn't do anything. Still completely lights out on the phone.
Man that sucks. I hope your able to find a fix.
Sent from my MOTWX435KT using XDA App
Same thing happened to me the other day. I let my Triumph lose all its battery to charge it back up 100% (performing a full battery charge cycle), and it will no longer turn on. even when I have it plugged in the red light indicator will not light up most of the time.
Funny thing is, this is also my second exchange from best buy and luckily im still within 30 days and i have a replacement plan. I really suggest getting the replacement plan (its $30, good for a $300 phone), because unlike best buys other mobile protection plans, you dont pay monthly, you're covered for 2 years, and if you get tired of getting the same phone, they will give you a $300 store credit card.
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
carter6739 said:
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
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Click to collapse
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
As an update, we went back to best buy and sure enough they count the exchange as a new transaction, so I was only 17 days into my second transaction. They exchanged me another phone on the spot and so now we're on the third triumph. GPS checked out ok and the MEID was the correct length. The screen is the worst of the 3 (some pretty bad backlight bleed out onto the screen itself from the sides). I was picky about it but the gf isn't since you can't even see it unless the screen is completely black. So we'll see how this one holds out!
My guess is as was assumed, the battery wasn't getting charged. When the battery was removed for 30 minutes or more we were able to get the logo to show up and nothing more. My guess was the charger wasn't making contact anymore. We wouldn't want to keep a phone like that anyways but it seems like this might be a problem for these phones.
Every once in awhile mine will not power back on. It happened to me a couple of times shortly after I bought the phone.
I tried pulling the battery a couple of times and powering back up, no go.
What worked... remove battery, press power button for a couple of secs, replace battery, power back up. Has worked every time... so far.
My guess is need to drain some capacitors or that I had invoked part of boot recovery sequence without finishing?
mr2011 said:
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
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Click to collapse
Have you noticed the "I just broke my Triumph's Screen"- post? We'll If you saw my cracked Triumph, well that's another issue that I just discovered. The battery drained all the way and now it will not take a charge anymore. This is the exact same problem OP is having. Regarding this issue I will open up my phone sooner or later when I get a new one and take pics. I don't mind seeing wth is in there, maybe everything's held up by Elmer's glue lol. I'll make sure to let everyone know hopefully I'll do this within a couple days.
It seems like dead
If Motorola and VMUSA are not serious about resolving issues for Triumph then this phone will be dead anyways - customers won't be buying those. The number of returns are far more than new purchase. It seems like Motorola stopped manufacturing these.
So this phone will either get Ice Cream Sandwich update or it is end of life for this phone.
I've had my Nexus for a couple weeks and noticed early on that it would get incredibly hot in one particular spot on the back and wouldn't charge when I tried to charge it from the wall. I'd suspected my power board of being questionable for some time so I chalked it up to that and made a mental note to replace it. It charged perfectly fine via usb so I just did that.
A few days later I crashed at a friend's place and plugged it into his wall charger without thinking about it. The next morning I was really alarmed to find my phone was boiling hot but it cooled down when I unplugged it and seemed to work fine. It wasn't until that evening when I tried to charge it that I realized it now wouldn't charge via wall outlet OR usb OR connect to my computer and instead this one small area on the back would heat up to painful temperatures within 5-10 seconds of being plugged in. Cue panicking.
So I contacted the retailer I got it from to exchange it and during the time they took to get back to me thought "**** it" and ran down the battery. Then before replying to them I plugged it in again to verify it was still broken and for some reason it was back to normal!? It even seems to charge ok from the wall now.
So wtf happened? This still can't be normal, and I can't have a phone that randomly refuses to charge, but how can I convince them there's a problem? What the hell IS my problem? I can't find anyone else with my specific issue. What's the deal?
Do you have a case on it? If so which one?
Nope! Also, I had stock everything. I was planning to root it but now I can't since I might need my warranty... Been trying to reproduce the error but no dice. Kind of frustrating :/
Hi guys.
I have a weird problem. A couple of days back I plugged my 711 in to charge, then a minute later it started beeping and had a notification telling me there was something wrong with the USB port. I cleaned some fluff out with a toothpick and all was fine. Then, yesterday, it decided that it thinks the headphones are constantly connected, meaning I can't play audio from the phone, I can't take a phone call without being on speaker, if I connect the charger the charge light will come on, but the battery icon and level won't change, etc. Plugging the headphones, or adapter, or charger in won't make a difference, nor will a reboot or power of for a while. I've done a factory reset, uninstalled loads of programs and updates, but as soon as it rebooted the headphone icon was there and the problem has stayed. I thought it was a hardware fault, until just now, when I rebooted with the charger still attached, then the headphone icon was missing and the charge icon working, until I unplugged the charger and it reverted back!
Now I'm thinking it's a software issue. I don't wanna send back to HTC for repair and wait 2 weeks.
Anyone had a similar issue, or any idea what might be causing it?!
Thanks in advance x
Are you within return window?
Sent from my HTC U11 using XDA-Developers Legacy app
Yep, by 4 days ?
Edit: Sorry, I meant no by 4 days
guiltyundertaker said:
Yep, by 4 days ?
Edit: Sorry, I meant no by 4 days
Click to expand...
Click to collapse
Just get it fixed by HTC. Should be covered under warranty.
Sent from my HTC U11 using XDA-Developers Legacy app
Just a quick update. I sent the phone back, waited 2 weeks for its return, one month later the same fault developed, the phone was sent to Poland and I waited 3 weeks for its return, within 2 days I started having problems and HTC sent me a new charger and headset, then it died again on me last week, it's now at the repair centre again and I'm waiting for a replacement. I've been loyal to HTC for about 8 years now, but their customer service is appalling and this is probably the last phone of theirs I'll have.
Exactly the same problem with my U11 :
They changed the USB PORT and I have no problem since 10 days.
Now I have the same problem in my U11. From august to now it work very fine. My model also warms up near the usb port. When I connect charger, the phone look's like it's charging, but after while it's stop. I'm worry about data in my model :|
I have the same problem now.. Too bad I bought my u11 on grey market and HTC doesn't have service center here in the Philippines...
same isues here!
Mine just started the Pop up USB problem. This this I should go back to Apple.
Ditto. Started after about 10-11 months of usage. I ended up buying a new phone rather than dealing with sending it in for repair.
Check the usb port for dirt and debris. This is the most common issue with htc usb ports. Clean the port with a small pin and be careful to not damage the port.
If the phone gets hot it might stop charging to prevent overheating. The temperature cut off seems to be condition dependent. If the battery is old and abused it will cut out earlier. If the battery is brand new you might get upwards of 56c before the phone shuts down.
If the phone shuts down while reading or writing to the internal memory you stand the risk of corrupting and having to flash a stock firmware to get the phone running again, it happened to me about 5 days ago. Temperature at cut out was 47c while watching youtube. Lost 10gb of data.
The usb port problem started with me a month a go
I found if i charged my phone with a regular or IQ chargers its ok !
but if i used quick or smart charging i got this problem.
My phone do not react to charger and usb headphones when android is on. If i switch off phone, I may start charge and may plyg phone and then if I switch phone on, charging will continue and phones will work, but until next replug.
Running latest OTA update.
Had Same Issue!!!!
Fixed when i noticed from micro end , something somehow got in micro usb cable, not phone. It was driving me nuts....Check your micro ends not dirty. Was my problem, hopefully yours too.
I've have had USB port problems in many HTC's (the HD2 which I killed it trying to fix this :crying:, the ONE and now the U11, the Amaze didn't lasted long enough to have it) I don't know how is it with other brands but even if HTC does not go down this was the last phone I bought from them...
Hi, my U11 started to have slow charging issues occasionally. Sometimes I have to unplug and plug in again a few times to have it charged properly. What should I do? Thank you!
namartlu said:
Hi, my U11 started to have slow charging issues occasionally. Sometimes I have to unplug and plug in again a few times to have it charged properly. What should I do? Thank you!
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Click to collapse
This was also happening to mine and I cleaned the charging port with a qtip and alcohol. I flattened the qtip first so it would fit up inside, just be careful that the tip does not have loose cotton. Hth
I had similar issues and also my HTC USBC headphones stopped working. I ordered a new charging port and did it myself. It wasn't too bad. hardest part was taking the back off.
HOWEVER. I have a new issue after the phone worked fine for months after doing that. I recently got a message onscreen that the charging is causing a problem and to disconnect the charger immediately. So I do. Mind you this is the same chargers I've been using for 2 years. Now, the phone WILL NOT charge with ANY charger while it has battery. Once the battery dies, it will charge back up to 100%. This has happened 3x in a row over the past 3 days. Has anyone ever experienced this?
I should say, one of the chargers I got new and it went into the USB C port a little funny. If you've ever used different chargers you might know what I mean. However, it supported quick charge and worked months before one of my other main chargers stopped working, and then a few weeks later I got the above message. Anyone have this happen to them?
grafik2 said:
I had similar issues and also my HTC USBC headphones stopped working. I ordered a new charging port and did it myself. It wasn't too bad. hardest part was taking the back off.
HOWEVER. I have a new issue after the phone worked fine for months after doing that. I recently got a message onscreen that the charging is causing a problem and to disconnect the charger immediately. So I do. Mind you this is the same chargers I've been using for 2 years. Now, the phone WILL NOT charge with ANY charger while it has battery. Once the battery dies, it will charge back up to 100%. This has happened 3x in a row over the past 3 days. Has anyone ever experienced this?
I should say, one of the chargers I got new and it went into the USB C port a little funny. If you've ever used different chargers you might know what I mean. However, it supported quick charge and worked months before one of my other main chargers stopped working, and then a few weeks later I got the above message. Anyone have this happen to them?
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Click to collapse
That's scary, do you think it could be the replacement charging port failing again?
I tried to clean it with alcohol, seems better at first but then back to the same. I read somewhere to use a business card to try to take out any lint/dirt whatever, I did take out some dirt, but then now the charging port can't hold the cable tight, it's kind of loose. I ordered a charging port and a battery (looks like easy swap once the back is open), wish me luck.
namartlu said:
I tried to clean it with alcohol, seems better at first but then back to the same. I read somewhere to use a business card to try to take out any lint/dirt whatever, I did take out some dirt, but then now the charging port can't hold the cable tight, it's kind of loose. I ordered a charging port and a battery (looks like easy swap once the back is open), wish me luck.[/QUOTE
Dont forget to ground yourself before disassembly, I learned the hardway. Also it helps to use a hair dryer to soften the glue that holds the back and battery in place!! Hth
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Click to collapse
OK, so the charging port managed to come Sat morning before I had to take off for an overnight trip. In anticipation of that, I began taking off the back before the charging port arrived. It was really the hardest part of the whole fix, but I still managed to take it off in 15 or 20 mins... not too bad. Then the part came and the swap was pretty straightforward. It's charging properly now, yay!
I also ordered a battery (from a different seller though) and it is only coming today. So I didn't glue the back yet. The original battery was not terrible, but taking the chance to replace it.
OK, swapped out the battery as well, will have to see how good it is. Accubattery reports my original battery as around 1800mah.
The long version of the problem is the phone (ATT model) started having severe battery life issues, to the point where it would go dead in a few hours and then even when it was on the charger it would not reach 100%. If I remember right it would shut off but still charge, then boot up, sometimes but then die. Then one day it just wouldn't turn on and wouldn't charge, no red charging indicator, nothing. It sat like that for maybe a year. Recently I realized there are pictures on it which I had not backed up (because I was looking for them and couldn't find them anywhere else). So I ordered a couple used OEM Samsung batteries on eBay. Good seller, well rated, even agreed to charge up the batteries before sending them to me.
They arrived yesterday, I swapped the batteries today and the phone is still unresponsive. I tried both batteries and got the same result as the original battery. The original battery is puffy/bloated and the new (used) ones are not. So the original battery is/was indeed a problem, but could a bad battery have fried something else in the phone? I tried holding the power and volume down buttons for 10 seconds a few times, also other various button combinations for 10 seconds, multiple times but I still get nothing. I have a USB voltage/amperage meter and it started out showing the phone taking only 0.46 A, then started falling slowly to 0.02 A where it is now. Voltage is a steady 5.11. My computer also does not detect anything when I connect it.
Is there anything more that can be done to revive the phone or retrieve the pictures from it? I assume someone who is capable at BGA soldering could possibly remove the memory chip and put it on another board? Any ideas other than that? The pictures on there are from a trip to Australia and that's a trip that won't be happening again. Any suggestions are appreciated. Thanks.