Database Info

[Q] More 4.3 Woes

I got the 4.3 OTA update on 12.26.13, and was obviously excited. Sadly, whenever I remove the device from a charger and turn the screen off (not exactly a rare combination), the device will vibrate twice and reboot.
Things I've tried:
- Swapping out the battery
- Rebooting into safe mode
- Wiping Dalvik cache
- Factory data reset
- Factory data reset again
I spoke to Verizon, and they were of no use. They transferred me to Samsung, who said that my device is out of warranty, therefore I would have to pay for a repair. Really? From a software update while sitting on the nightstand? My argument fell on deaf ears.
I've already told them to eff off, and if I'm going to have to pay out of pocket to buy a new phone, I'm getting a N5 and going to ATT. Well, that's present tense now. Anyway, I'd love to fix the device to have it as a spare wifi device while traveling or to sell. Thoughts?

Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app

Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.

5ft24 said:
Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
What installer? I've never seen one before. I have it in USB debugging right now, as I rooted it yesterday in attempt to try to resolve the issue.
0331 said:
Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.
Click to expand...
Click to collapse
100% stock with no modifications before the update.

If you prefer odin you can get the official tar now http://forum.xda-developers.com/showthread.php?t=2586319

Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.

chatham7 said:
Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.
Click to expand...
Click to collapse
It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2

BadUsername said:
It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Agreed, sorry I wasn't being clear. I meant that it couldn't be a device issue caused by me (as Samsung and Verizon are implying), but rather a hardware compatibility with the new update. Their knee-jerk solution to everything is to use warranty and insurance. I'm not buying insurance to protect myself against them sending me software updates that will ruin my device. That's like paying protection money to the mob so that you don't get robbed.

Note 5 won't respond to touches unless restarted

Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help

Admin can you please move to Q&A thread please. I realized I posted in the wrong spot.

This has also happened to me and I'm on a custom rom. Mind you, my screen was replaced not long ago because of stuck pixels, and I thought this could be problem with the new screen. Not sure what is happening, though.

I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk

dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627

laristech said:
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627
Click to expand...
Click to collapse
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk

dcasey627 said:
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I use this https://play.google.com/store/apps/details?id=com.ospolice.packagedisablerpro
It's less than 2 bucks and doesn't require root. (can't use with root anyways) It can disable any app including the Tmobile my account app.
Best 2 bucks I've spent.

Perfect! Thank you very much
Sent from my SM-N920T using Tapatalk

I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...

dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Briankbl said:
I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...
Click to expand...
Click to collapse
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.

Others are having the same issues on reddit.
https://www.reddit.com/r/tmobile/comments/3yd0k9/issues_with_note_5_do_i_go_to_the_store/
https://www.reddit.com/r/galaxynote5/comments/3y4fhm/after_update_on_tmobile_screen_partially_not/
https://www.reddit.com/r/galaxynote5/comments/3ydl9h/upper_left_hand_corner_of_screen_becomes/

laristech said:
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.
Click to expand...
Click to collapse
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk

dcasey627 said:
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just uninstalled, clear cached, and and restarted. I'll see if it comes back. Thanks for your update.

Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.

Briankbl said:
Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.
Click to expand...
Click to collapse
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.

laristech said:
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.
Click to expand...
Click to collapse
It's an irritating problem, for sure, but not enough to go through all that. I'm just gonna wait it out for that Marshmallow update in January.

I'm having the same issue. I thought it was my phone and was about to contact tmobile about sending a replacement. Glad to know it's not just me. Looks like I'll just wait until the next update.
And I don't think it's Samsung Pay since I'm rooted and don't even have it installed

laristech said:
Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help
Click to expand...
Click to collapse
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
Click to expand...
Click to collapse
Prior to the factory reset, I also tried clearing catch and didn't work.

Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Prior to the factory reset, I also tried clearing catch and didn't work.
Click to expand...
Click to collapse
Yeah, they were useless for me too. I'm chatting with Samsung support via FB but they don't have any idea either. I've tried everything as well. I'm really out of options at this point. Sometimes when I clear everything from recent apps it starts working again but when I clear the same apps via force quit it doesn't work. I cant' figure out which app is causing it.

Samsung support is having me run my phone in safe mode for a few hours to see if the issues comes back. They're trying to see if it's a built in app or third party one.

Dead GPS ? Hardware test code

Hello,
3 days ago I dropped my phone, it survived thanks to the official rubbery case, it just rebooted by itself and nothing more, not event a scratch.
Yesterday, I've noticed Google Maps having a hard time to locate me, I tried several things, reboot, another gps app, even the app GPS Test but I can't get a single GPS signal, I think my gps may have died from the drop but I'm still unsure.
I'd like to test it through the hardware test you can usually access with the emui secret code but I can't find a working one on EMUI 5, is there any secret code for hardware test in EMUI 5 ? What can I try ?
Thanks

dead GPS
Similar problem but without dropping the phone...
After about two months of owning the phone I just realized that the GPS doesn´t work at all.
It went unnoticed because I always use wifi+mobile data option that is sufficient to locate me in Google maps. Only when I needed real navigation I realized there is a problem.
It certainly is not caused by mechanical damage because the phone is masked from the day 1 and had never been dropped.
I did a factory reset with no success (i am on emui5, b360). Applications for testing GPS signal can not locate any satellite, let alone get a fix on. It looks as if the GPS is completely dead.
Has anyone had a similar problem?
Or some advice what to do before I take it to service center...

Hi, i bought a FRD-L04 in USA in january, ive the same issue. The first month it was working just fine, then i didnt use the gps for days and the OTA comes. And now i realice that the gps isnt working the way u are saying. the phone has not a single drop, not a single scratch, so i think its a software problem.... i was thinking in a downgrade to marshmallow to see if the problem is in the ota

Consejo said:
Hi, i bought a FRD-L04 in USA in january, ive the same issue. The first month it was working just fine, then i didnt use the gps for days and the OTA comes. And now i realice that the gps isnt working the way u are saying. the phone has not a single drop, not a single scratch, so i think its a software problem.... i was thinking in a downgrade to marshmallow to see if the problem is in the ota
Click to expand...
Click to collapse
Mine is FRD-L09.
I cant really tell whether the problem appeared with upgrading to EMUI5 because I upgraded the same day I bought it (and never used GPS-only location service anyway).
If you try downgrading to MM and it solves the problem, please report back.

Just to let you know, after a factory reset the GPS was still dead.
I have sent it to the service center, I don't know what they did to the phone but the GPS is working again.

dvadvadva said:
Mine is FRD-L09.
I cant really tell whether the problem appeared with upgrading to EMUI5 because I upgraded the same day I bought it (and never used GPS-only location service anyway).
If you try downgrading to MM and it solves the problem, please report back.
Click to expand...
Click to collapse
in a few hours ill be coming back from work nd will try downgranding to mm. i will be back with news
Ezekiel3 said:
Just to let you know, after a factory reset the GPS was still dead.
I have sent it to the service center, I don't know what they did to the phone but the GPS is working again.
Click to expand...
Click to collapse
the service cnter was official one ? if not, and u bring the phone to a common guy with a store; why not can we solve it?

Hey! got news. i just downgrade to 6.0 MM and check the GPS and... its perfectly working i hope it help someone else. I will be here if ssomeone ask for help!

Consejo said:
the service cnter was official one ? if not, and u bring the phone to a common guy with a store; why not can we solve it?
Click to expand...
Click to collapse
It was the official service center for Huawei/Honor phones in France, seems different in each countries

Consejo said:
Hey! got news. i just downgrade to 6.0 MM and check the GPS and... its perfectly working i hope it help someone else. I will be here if ssomeone ask for help!
Click to expand...
Click to collapse
It worked for me too!
Do you plan to go back to EMUI 5? If you do, please report back the GPS status.
I´ll stay on MM for a few days, only to test the battery (since I upgraded to N the day I bought it).

Hi. Where can I find the Rom to downgrade to 6.0 MM?

[Q] Led notification stopped working

Hi all
I'm on stock rom and Light Flow was working all fine. All of the sudden led notification is not working. I uninstalled Light Flow and led is turned on in settings, but nothing.
Any ideas?
/CK

You broke your LED. Use a google search. Plenty of threads on XDA.
Third party LED apps seem to be causing issues, the app itself even has a disclaimer on the playstore.
You will need an LED module replacement, if not rooted it's free.

Skander1998 said:
You broke your LED. Use a google search. Plenty of threads on XDA.
Third part LED apps seem to be causing issues, the app itself even has a disclaimer on the playstore.
You will need an LED module replacement, if not rooted it's free.
Click to expand...
Click to collapse
Thanks for your reply... F*** me and this c*** phone...
/CK

Café King said:
Thanks for your reply... F*** me and this c*** phone...
/CK
Click to expand...
Click to collapse
Don't worry about it, you may be able to arrange an exchange and claim a defective LED as long as the phone is under warranty (knox 0x0).
Or a repair that shouldn't take long at all.
If rooted, repair costs 50$ here.

Skander1998 said:
Don't worry about it, you may be able to arrange an exchange and claim a defective LED as long as the phone is under warranty (knox 0x0).
Or a repair that shouldn't take long at all.
If rooted, repair costs 50$ here.
Click to expand...
Click to collapse
This is the first Samsung device I haven't rooted. Going to my locale phone pusher tomorrow and see if he can do anything.....
/CK

See this : https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300
It's a problem that's been discussed (not only there). I'm sorry. Same happened to me.

tiho5 said:
See this : https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300
It's a problem that's been discussed (not only there). I'm sorry. Same happened to me.
Click to expand...
Click to collapse
I'm continuing in this thread, as suggested: https://forum.xda-developers.com/galaxy-s8/help/led-light-samsung-s8-t3599300/page8#post72399632
/CK

Samsung galaxy s8 notification light
Hey Everybody,
Good news!
I've had the same issue as well after using light flow and Samsung suggested returning the phone for repairs. Even debug mode showed the led wasn't working. I couldn't really bother though coz I know how long those repairs take. So I just left it at that. Today I received a Samsung update with the June security patch and guess what like magic the phone restarted and the blue light turned on while updating. I don't think Light flow or others kill the led but they did screw something up. Never installing those again. I have it on my Pixel XL and I'll leave that for it. So good luck folks.

It may not be a physical problem with the phone. Some people sent theirs in for repair and the came back and stopped working again. After an update a lot of people who hadn't sent the phone in for repair reported that the LED was working again. It might be a physical problem, but more likely software.

Pixel 3 camera Focus problem

Had anyone encounter any problem with there focus on Pixel 3 camera? Mine is acting weird just now, I tried cleaning the rear lens and clear cache (camera) but the problem still there. Thanks
Sent from my [device_name] using XDA-Developers Legacy app

ryuben2k said:
Had anyone encounter any problem with there focus on Pixel 3 camera? Mine is acting weird just now, I tried cleaning the rear lens and clear cache (camera) but the problem still there. Thanks
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Just happened to me last week. I had to rma device. Just got my new one two days ok and camera is working again.

sebby d said:
Just happened to me last week. I had to rma device. Just got my new one two days ok and camera is working again.
Click to expand...
Click to collapse
I bought mine in Amazon. The problem is when I tried to reach the customer service it wont go thru because maybe My place is not recognized. im from Saipan, Northen Marianas Island. eventhough were under US territories but still not recognized. Last 2 years, i had a problem with my Pixel 1 but able to replace it because there's chat aside from the phone
Sent from my [device_name] using XDA-Developers Legacy app

ryuben2k said:
I bought mine in Amazon. The problem is when I tried to reach the customer service it wont go thru because maybe My place is not recognized. im from Saipan, Northen Marianas Island. eventhough were under US territories but still not recognized. Last 2 years, i had a problem with my Pixel 1 but able to replace it because there's chat aside from the phone
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Have you tired chatting with customer service. You can go to help in settings and there should be a chat button.

sebby d said:
Have you tired chatting with customer service. You can go to help in settings and there should be a chat button.
Click to expand...
Click to collapse
Hi, today I was able to contact customer service and able to apply RMA. Thank you
Sent from my [device_name] using XDA-Developers Legacy app

It seems a lot of users have experienced it so far: https://support.google.com/pixelphone/thread/4244999?hl=en
Anyhow, mine can focus well enough photo mode, but video recording is just crap because of the shaking image, and the camera produces a clicking noise while trying to keep focus.
Issue has been around since the May update, as people say in the comments there.
May Security Patch: "Fixed 2 second video stuttering at the beginning of recording"
June Security Patch: "Fixes an issue causing the camera to crash during video recording"
+ Google Camera update in May.
So they have certainly made some changes in the camera, but the software origin is not confirmed .

My phone does this now too - it sucks.
Google wont RMA because I have an unrelated scratch on my screen - they say that my phone would be available for warranty if i first get the screen repaired at the cost of £250.
Can a company really deny warranty due to unrelated aesthetic damage alone? It doesn't seem fair.
Has anyone had any joy fixing the problem by replacing the camera module? Its only £15 (and about 2 hours work!)

htc-rocks said:
My phone does this now too - it sucks.
Google wont RMA because I have an unrelated scratch on my screen - they say that my phone would be available for warranty if i first get the screen repaired at the cost of £250.
Can a company really deny warranty due to unrelated aesthetic damage alone? It doesn't seem fair.
Has anyone had any joy fixing the problem by replacing the camera module? Its only £15 (and about 2 hours work!)
Click to expand...
Click to collapse
Why do they know you have a scratch?

Same problem here, not so much the autofocus but the camera making clicking sounds and the image jittering... Am gonna see what the store says...
Update: went to the store and found oit that i have to unroot and lock the bootloader again in order to send it in, because they can refuse to replace it if somebody tampered with the the system files.
Does anybody know how to do that? Mine is unrooted, but the bootloader is still unlocked...

Update: No chance for a replacement or repair, because I have a cracked screen. It's not Google but the service partner of the shop I bought it from, who refuses to fix it. The guy told me to not send it in, since I would only end up having to pay to get my phone back.
That's really frustrating. Has anyone tried downgrading to before the May update?

georgs_town said:
Update: No chance for a replacement or repair, because I have a cracked screen. It's not Google but the service partner of the shop I bought it from, who refuses to fix it. The guy told me to not send it in, since I would only end up having to pay to get my phone back.
That's really frustrating. Has anyone tried downgrading to before the May update?
Click to expand...
Click to collapse
Rubbish isn't it - weird that they say if the screen was fixed then they would fix the camera - why not just replace the camera and leave the screen as it it?

htc-rocks said:
Rubbish isn't it - weird that they say if the screen was fixed then they would fix the camera - why not just replace the camera and leave the screen as it it?
Click to expand...
Click to collapse
Because they can...
Also talked to Google Support. They either fix both the screen and the camera, or nothing at all. So if I wanted to claim my warranty, I would have to pay for a display-replacement first. And, I would have to cross the border from Switzerland to Germany to even send the phone in
This is really frustrating.
My goal is to try and fix the problem on my own by replacing the camera module, once I'll replace the display and battery (maybe in 1-2 years). Until then I'm stuck with a phone that's basically useless for video shooting (my workaround is to lock the Autofocus, before I start filming).

I've been running the Jan 2019 build of Bootleggers ROM until two weeks ago and did not do any update in that time (except updates from the Play Store). The problem occured for me anyway a few months ago. It could be related to an update of the camera app but I guess it is a hardware problem. After upgrading to a recent custom ROM the problem persists. Google should acknowledge the problem and repair faulty units regardless cracked screens or any unrelated damage.

I had a similar problem with my Pixel 3's camera recently. My camera's focus wouldn't work anymore at all. I sent it in for repair and got a new device.

Had the same issue with my Pixel 3 a few weeks ago, running on DirtyUnicorn Rom.
I cracked my display due to some bad handling and decided to repair it by myself.
During the display repair i also replaced the main camera module by a new one (from a online auction platform).
And now camera works fine without focus being stuttering.
Only thing was that i also upgraded to Havoc ROM (Android 10) at straight after the hardware repair, so theoreticalli it could also be a software issue but i'm quite sure that the camera module had a defect.

Makavelli- said:
Had the same issue with my Pixel 3 a few weeks ago, running on DirtyUnicorn Rom.
I cracked my display due to some bad handling and decided to repair it by myself.
During the display repair i also replaced the main camera module by a new one (from a online auction platform).
And now camera works fine without focus being stuttering.
Only thing was that i also upgraded to Havoc ROM (Android 10) at straight after the hardware repair, so theoreticalli it could also be a software issue but i'm quite sure that the camera module had a defect.
Click to expand...
Click to collapse
Thank you Makavelli!
I did the same thing and it solved my problem. Camera modules are about 15$ and the process is not very hard, once you've succeeded opening the phone. It just takes some time and the right tools
Here's a step by step guide.
Cheers