Hi All.
I'm starting this thread to avoid discussing this in the original thread about the lack of memory on the Vodafone version of the HTC Magic.
http://forum.xda-developers.com/showthread.php?t=530162&page=5
Here's what I posted there.
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Hi All.
I've got a Australian Vodafone version of the magic.
I was very dissapointed after I used the unit for a while.
I loved the OS, but the displaying of things didnt seem smooth enough.
After I found out the phone has less memory than the standard HTC magic, i got pissed off and felt duped by vodafone.
I believe it is slightly deceiving for Vodafone to do this, and they should clearly say the phone has less memory that the HTC brand
Anyways, long story short.
I called vodafone australia, and after some time on the phone, I managed to talk to someone who arranged a return of my phone and cancellation of the contract.
I can give you guys the details of the person after I return mine and everything goes smooth (just in case, dont wanna piss him off before I sort mine out)
Cheers
I still haven't returned my phone, because I'm waiting for a letter and prepaid express post satchel from Vodafone.
In the meantime, I'm looking to restore to original condition with my nandroid backup.
I followed the instructions here:
http://forum.xda-developers.com/showthread.php?t=530723
but hit an error. On the restore, So i posted what happened and hopefully will get some help from one of the more experienced members.
to those others who feel pissed off sell it on ebay for ~$700 and then buy either a HTC Magic or a hero for a similar price. this way you can keep the plan you are on..... if you like it that is!
well, I followed an auction last week, and the I believe it sold for $660
I'd like to get a hero but they're not being sold yet.
I think the best option for me is return it. I'd rather play it safe.
I can always get a magic again from VF or anyone else if i feel like it.
Hi all,
Long story short, I was tricked today to buy an infuse 4G telling me that everything was working perfectly. Had it shipped, and of course, it doesn't read any SIM card. I'm brand new to android, so I have no idea what's going on.
I tried calling AT&T customer support and of course they couldn't help. I finally found out that the build version is Infused v2.1.0 and the firmware is 2.3.3
I just read that Infused v.2.1.0 is a custom rom, so I'm wondering how I can go back to the stock version and see if I can get a SIM card to be read in this phone.
PLEASE if anyone can help, I would greatly appreciate it!!!
http://forum.xda-developers.com/showthread.php?t=1116251
Follow this
Sent from my SGH-I997 using xda premium
Thanks. But I think I may have found an even worse problem.
Can someone take a look in the SIM tray and tell me how many pins there are? My BlackBerry has 4, and from the looks of it, it looks like this infuse has 3, but 1 of the pins is missing.
I wish I could take a clear picture of it, but it's near impossible to see. Can anyone with an infuse confirm what theirs looks like?
smoh said:
Thanks. But I think I may have found an even worse problem.
Can someone take a look in the SIM tray and tell me how many pins there are? My BlackBerry has 4, and from the looks of it, it looks like this infuse has 3, but 1 of the pins is missing.
I wish I could take a clear picture of it, but it's near impossible to see. Can anyone with an infuse confirm what theirs looks like?
Click to expand...
Click to collapse
They should be 6;(3 in front of another 3; Meaning: 3 slightly visible from the metal, and 3 under the metal cover that holds the SIM card on place)
If you bought it via ebay or for that matter anything with Paypal in the middle, you have 45 days from the purchase day to enter a dispute. If you pay cash to a guy you will never see... then your probably screwed... i have heard of "sim" adapters like this:
http://www.ebay.com/itm/New-2-1-GSM...764414?pt=PDA_Accessories&hash=item3a69e5b2fe
that could "probably" fix that.... or probably not since the adapter also needs the full working pins.... anyways... i recommend (if payed via paypal) to enter a dispute provide full information and make sure the add didnt mentioned anything about " NOT WORKING Sim tray" because if the advertisement of the phone just SLIGHTLY mentioned its your problem... but if it was advertised as WORKING then your complain will proceed.
I hope you can solve it man.
Good Luck
Thanks for the response. Met up locally and paid cash.
He left a picture of himself on the phone hahaha. Anything I can do with that? Selling shady material? I don't know what to do now! Cash is not king
Since you paid cash you don't have much in the way of recourse since you know about the guy, I assume.
You could pursue via small claims, check the local authorities, maybe this person is a known thief; but, I would let this be a lesson on verifying that something is fully functional before paying someone cash for anything. Sorry, I know it sucks. =-(
What I thought was, I'd become one of those deaf-mutes; or should I?
I've been hosed from a dude who sold me an atv that was a pile of shiz, so I know how you feel. Id contact him and see what he'll do for you, I'm sure he will tell you it was fine when he sold it, than id talk to the authorities, if all else fail than id have it repaired from samsung.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Caveat emptor at it's finest right here.
In your first post, you said you had it shipped. Then, in another post, you said you met up locally and paid cash. So which was it?
Either way, hopefully you didn't pay too terribly much for the phone, since you can generally find it brand new for under $100.
The only real chance you have at a remedy here is to call the seller back and hope he has a heart, or that this was just some misunderstanding.
In our credit driven economy, I always find it suspicious when people demand cash. I'm sure you learned your lesson, and hopefully it wasn't too costly.
Thanks for your contributions:
Called him/been texting with him this morning saying "I already spent the money" lol. Long story short, it is what it is. I've sold this guy my iPhone before and so I asked for my iPhone back instead. Of course, that's been sold as well. Well I have my iphone imei on file, so could very well just report it as stolen since this guy is unwilling to comply. Don't really have many options.
Sorry if this is off, because I dont know if u can install a rom if the phone is locked. But if the phone is locked it will not read a sim card. And depending on the sim card itself. It will not read any prr paid sim except tmobile and only att if it is not a gophone sim card
smoh said:
Thanks for your contributions:
Called him/been texting with him this morning saying "I already spent the money" lol. Long story short, it is what it is. I've sold this guy my iPhone before and so I asked for my iPhone back instead. Of course, that's been sold as well. Well I have my iphone imei on file, so could very well just report it as stolen since this guy is unwilling to comply. Don't really have many options.
Click to expand...
Click to collapse
real nice... file a false police report because you werent smart enough to check the sim before giving him the money.
You know.. I'm sick and tired of these loops I'm put through, I'm transferred to the wrong company by AT&T where I had been at least talking to an English fluent speaking woman, who understood everything that I said... yet she transfers me to Premier when I said I placed my claim through Asurion....
Anyways... has anyone ever had a package confirmed to be delivered by FedEx yet there is no package?
I am having this problem now... I have had several mail packages sent to my house and had not had any of them stolen... is it possible that this is the first one? Which happens to be my 200$ replacement phone?
I am just at a loss guys, I am getting no help and I can't just lose $200 I mean, it is possible but please God help me I am a poor man. I'm still in College, I don't have the money or a job to easily get a phone like this...
I sent my brand new phone in with a cracked screen for a possible refurb (new outer skin same old board inside) without a problem... I get my first replacement here no problem for $109, next is bumped to $199 ok... I'll deal with that I really like this phone...
Well no phone... and I am expecting a $250 some dollar bill from AT&T next month
Great... Merry Christmas
I called FedEx to confirm that they had in fact delivered the phone but I wasn't there to receive the follow up conversation, I was using my mothers phone... she didn't say much she said "Sorry Call AT&T" I don't know what that means... I just can't get my mind off this...
What are my options, do they insure packages... or did I just lose $200?
Most likely, you got screwed. AT&T is more likely to assume that you actually have the device, but are claiming to not have it to make money off of it.
Most you can do is cancel your service from AT&T, and the least is try and try and try to talk to someone at AT&T to get a new phone.
Like you said, you pretty much wasted $200...
I think you really lost..
Hey Guys! Great news...
I finally got to Asurion, it took about 4 different people to transfer me to a resolutions department...
They are sending out another one, long as it is in the same condition as the previous one that they had sent, I am happy. by previous I mean the first one that I had actually received.
I told them to terminate the other phone so the bastards can't use it. I only wish I could have done the same to my original second Infuse stolen on Campus.
Looks like I didn't lose $200.00 bucks, for a poor man this a great day
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2
Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
Click to expand...
Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?