No/limited Sprint service. - Nexus 5 Q&A, Help & Troubleshooting

Ok, so I have tried about everything I can think of so far. All of a sudden I have no data service on Sprint in multiple markets. I sometimes get 1x, but it only lasts for a minute or so. At times when I have 1x for a little bit, I have updated my profile/prl. Still nothing. I've done 2 factory resets now, and have flashed the factory images twice as well.
Here are some pics from #*#*DATA
View attachment 2620885
View attachment 2620886
If there is anything you can think of, let me know. The Sprint store has hours that don't work for me tomorrow. But will take it in there on Monday.
I do have my MSL so I can change things if need be.
Thanks!
Chad

That's weird. Try playing with your APNs. I had to reset mine. Also have you tried LTE only or a new SIM?
Sent from my Nexus 5 using xda app-developers app

Sounds like the provisioning didn't take. Try using the dialer code: ## 72786# or *#*#72786#*#* to reprovision the handset.

Will try that now. Also went to the sprint store and dropped it off. They couldn't get it, and ordered me a replacement. I'm sure it's a refurbished, seeing as how I bought mine thru sprint. Hopefully its not crap. But this will give me something to mess around with for the time being. Thanks so much!
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OK got a replacement yesterday. It's a refurb with the loosest volume button you've ever seen. Lol fml
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Is the data better?
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Related

Radio issues

Well for the past couple days my nexus has been roaming and dropping to 1x is good 3g areas for no reason sometimes the 3g icon disappears all together and I'm not in a roaming area sometimes it just goes blank doesn't even pick up voice anybody else have issues like this any help
Sent from my Nexus S 4G using XDA Premium App
Same here, just started today and if that weren't enough, for me anyway, The International Data Triangle popped on and I have no voice coverage. I flashed back to stock and got the voice back but the data drops in and out. I wondered if there is some sort of outage. Called in and NADA that they are aware of.
Weird.. Might have to send this one back. This will be the second time. PRL and Profile Update fails.
In Minneapolis/St. Paul Btw.
That's my same situation everything exactly its wrks better wen u unroot but rooted sux signal wise I thought I was the only one having this issue I wonder is it just our phones or did da update have sumthn 2 do with it?
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I'm in hinesville GA btw
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Not sure. When I called Sprint, they checked the tower strength, Known issues in the area and found nothing. So they want me to stop into a store and have them look at it. I put the standard recovery back on and locked it back up. Wish me luck.
snoopy1e11 said:
I'm in hinesville GA btw
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Click to expand...
Click to collapse
Maybe you were watching the local action at Jennifer's and something in your pocket activated the PRL by mistake? Wink wink.
what radio are you running? try flashing ke5
Yeah, on ke5. They did manage to fix it at the store by erasing some network stuff and reinstalling the ota latest update with their computer. Then they said blah blah blah. I told them thanks a bunch. We will see.
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Sorry for the highjack, Snoopy. Let's get your situation fixed.

Persistent Data Connection Problem

So, it's been more than a month now since I have not been able to get a solid 3G connection in my area where there is no 4G. Last time I asked no one was really able to help, so I thought I try again. If I turn on my data, it usually takes a while for it to connect and once it does, it stays connected for about 30 seconds to a minute. Sometimes it's longer, but it always drops eventually. Sometimes it has the 3G icon, but nothing happens still. It's a beezy to try and send or receive a picture message. The only time I ever use Internet now is if I have Wifi. I sent it into Samsung, got it back more than a week later and all they did was take the update the GS3 received while they had it. It seems as though if I'm in a 4G area, the data works fine, but other than that, it's almost nonexistent. Can anyone help me, please?
Sent from my SCH-I535 using xda app-developers app
I don't know what to say bro. Is it just your area? How does your phone do on other areas? If it works in other areas then it's just bad service in your area? How does someone else's phone act around your house. You should compare it to another phone and see if that one loses data.
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musclehead84 said:
I don't know what to say bro. Is it just your area? How does your phone do on other areas? If it works in other areas then it's just bad service in your area? How does someone else's phone act around your house. You should compare it to another phone and see if that one loses data.
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Click to expand...
Click to collapse
I have 6 other people in my family and all of them live either in my house or down the street and we're all on Verizon. Their service is fine. I say it has to do with something with the phone.
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have you tried switching you mobile network to just ehrpd? some people ive read have had issues with the 3g/4g handoff
nygrik said:
have you tried switching you mobile network to just ehrpd? some people ive read have had issues with the 3g/4g handoff
Click to expand...
Click to collapse
Idk if I'm thinking of the same thing as what you're talking about, but explain what you mean, please. In settings, correct?
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Lame man. My issues were terrible until I switched to synergy. I'm on the he modem now but have had luck with lg1 as well. HD was **** on my phone.
Have you tried any modem swaps? Comparing service on hour Samsung to say a Motorola or an iPhone will make you pull your hair out. I fell into it as well. My wife's iPhone wouldnt drop 3g and my old Motorola got great service in the same spot my s3 would drop signal/go to 1x.
Things really got ****ed up when I went to an area with 4g. Watching my phone, with 4 bars of 4g drop to 3g then to 1x, to no service at all for a few minutes then repeat the process over and over again made me RAGE!
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TheDiabolicaL1 said:
Lame man. My issues were terrible until I switched to synergy. I'm on the he modem now but have had luck with lg1 as well. HD was **** on my phone.
Have you tried any modem swaps? Comparing service on hour Samsung to say a Motorola or an iPhone will make you pull your hair out. I fell into it as well. My wife's iPhone wouldnt drop 3g and my old Motorola got great service in the same spot my s3 would drop signal/go to 1x.
Things really got ****ed up when I went to an area with 4g. Watching my phone, with 4 bars of 4g drop to 3g then to 1x, to no service at all for a few minutes then repeat the process over and over again made me RAGE!
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Well, my issue isn't like that when I'm in a 4G area. That's why it doesn't make any sense. The service here is fine, my phone just doesn't like it. I've tried every modem out there so far, and none have helped.
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Flashed the new JellyBomb ICS ROM from Inc and now my troubles are finally gone! Idk why it's working on this ROM, but I'm not going to question it. I'm just ecstatic it finally works!
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jakereeves31 said:
Flashed the new JellyBomb ICS ROM from Inc and now my troubles are finally gone! Idk why it's working on this ROM, but I'm not going to question it. I'm just ecstatic it finally works!
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Click to expand...
Click to collapse
I lied. It was just a fluke
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Not sending or receiving SMS/MMS and data

I've had a problem with my skyrocket for quite some time now. No matter which radio, ROM, or kernel I use the data will be hit and miss and so won't phone calls and messaging. I've already had one skyrocket replaced because of this issue and even got a replacement SIM card to no avail. I get full bars of H+ service. I've tried adding different APNs as well. The AT&T store is obviously stumped (they are basically worthless) and phone support is no better. I was wondering if anyone knew of this problem and what caused it or a way to fix it.
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jadwv2210 said:
I've had a problem with my skyrocket for quite some time now. No matter which radio, ROM, or kernel I use the data will be hit and miss and so won't phone calls and messaging. I've already had one skyrocket replaced because of this issue and even got a replacement SIM card to no avail. I get full bars of H+ service. I've tried adding different APNs as well. The AT&T store is obviously stumped (they are basically worthless) and phone support is no better. I was wondering if anyone knew of this problem and what caused it or a way to fix it.
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Click to expand...
Click to collapse
Have you tried reverting back to a full blown stock rom only
Sent from my SAMSUNG-SGH-I727 using xda premium
Yes, I tried going back to the stock touch wiz ICs ROM to no avail. I even left my new phone on stock whie never being rooted and had the same problem.
Thank you for your reply.
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jadwv2210 said:
Yes, I tried going back to the stock touch wiz ICs ROM to no avail. I even left my new phone on stock whie never being rooted and had the same problem.
Thank you for your reply.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
To be real I doubt I your got a dud phone 2x I would try to get ur carrier to change it to something else... because all those symptons point to a bad antenna on a phone
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I will take it to them and try to get a replacement or a different phone. I got my first one within the 30 day return period but I have had my current phone for about two months. I also forgot to mention that if I throw it against the wall or smack it against my hand, the message will usually go through. Now, I don't usually go throwing my electronics around haha. I only did this after it started happening and that always seemed to make it work.
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I got really tired of slamming mine against the wall. I started taking a screenshot of my text and then emailing it....its all good now.
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HELP! Nexus 5 NO service at all.

Yesterday my T-Mobile Nexus 5 completely lost signal. No matter what I do I can't get it to come back. Its showing -91dbm signal strength, but says emergency calls only on the lock screen. Any time I try connecting to T-Mobile network it says can't connect. Try again later.
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hows your sim card? you try it in another phone, or your phone with another sim? have you called your provider, maybe its your account?
I have tried everything other than contacting T-Mobile. I just came from an iPhone 5c to this Nexus, but that's never mattered before.
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John_Minfuse said:
I have tried everything other than contacting T-Mobile. I just came from an iPhone 5c to this Nexus, but that's never mattered before.
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Click to expand...
Click to collapse
calling tmo is what i would have done first.
if you stuck in your sim(properly), and are getting an only emergency calls only, that means you either stuck the sim in wrong, the sim is dead, or you have an issue with your service.
Have you tried going to Network Operators? Let it scan and click T-Mobile.
Also, Preferred Network Type, change that to 2G. You may have bad reception at the moment and that's happening. In my house when I go downstairs in the bathroom, my reception hits rock bottom and Wi-Fi is a must.
I remember having this on my first n5. I had to flash back stock ROM and clear everything to solve it. Since then never encountered it again.
Many ppl have complained of it. There is even a bug report logged at Google concerning it.
Try flashing the factory image with fastboot or if you are stock, just factory reset and see.
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Where did you buy the phone from?
T-Mobile?
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Update profile, no lte?

So I updated my prl and profile yesterday, and since then I have no lte connection. So far I completely wiped and reinstalled my rom, tried to reactivate service, cleared my apns and installed Sprints apn file... I'm at a loss as to what to do, any advice?
I'm in the same boat.. Did you ever find a fix?
I haven't, tried everything I know to try... I'm wondering if it's an issue with sprint...
Well the girlfriend hasn't complained about her N5 yet. I've tried a new modem , APN, field test and *#*#4636#*#*
Lost LTE on Sprint yesterday too after just rebooting my phone. I've done everything thing I can think of to get it back and nothing. Just get a empty triangle until it gives up and goes to 3G. Stopped at Sprint today to see if they had a SIM card, so I could see if my SIM card was corrupted before buying a new phone. Of course, they didn't because Sprint stores are the most useless places on Earth. Was thinking about how I wanted to go about buying a new phone, but now this seems like it might not be an isolated incident.
For those that are wondering, so far I have:
- updated prl/profile
- turned radio off and on
- reflashed the radio
- factory reset fresh install
- factory reset fresh install and flash the old sprint fix .zip (figured I'd try it for the hell of it)
- Went to a Sprint store to see if they had a different SIM to try (they didn't)
Really need to figure out if this is a hardware issue, SIM issue, or something stupid that Sprint did. I was leaning towards hardware, but if a few people from Sprint all had this happen to them on the same day...
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I'm kinda relieved I'm not alone though
Mines working now.. Must of been something on sprints side
Mine is back too. Phew.
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---------- Post added at 07:06 PM ---------- Previous post was at 07:05 PM ----------
Thanks for making me wipe my phone Sprint!
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Mine is also back
So that was weird... LTE dropout specific to the Nexus 5 on Sprint. At least it came back before I went out and bought a new phone.
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It may be all triband devices, no way to confirm...
I can't seem to make any phone calls, but I have data. Damn this is weird
JoJo Dean said:
I can't seem to make any phone calls, but I have data. Damn this is weird
Click to expand...
Click to collapse
Tried mine, can make calls and still have LTE.
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Well that's weird for me then. I can get on here from my phone yet I can't call my voicemail.. They must be upgrading something
Any of you guys think data speeds picked up a bit since this happened? Could just be a fluke, but I'm getting faster download speeds ATM.
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Mine seems to be faster too, especially inside

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