Odd WIFI issue - Moto G Q&A, Help & Troubleshooting

Today my Moto G has decided to be painful, I am connected to the WIFI in my home, but I can't access anything outside, any app that needs to use the the net does not work. FB chrome, newspapers etc.
When I switch off the WIFI and go to 3g all works as it should.
Turn on the WIFI and it all stops again.
The odd thing is everything else computers tablets all connect fine on my WIFI?????
Just to top this off it is stock and has been working fine since I have owned it.
But it will connect to mobileedit and transfer data via WIFI????
Am I loosing the plot and going to go down the factory reset or is it going back to the shop?
Any ideas anyone?
Sent from the future

having now looked at the Motorola website and their troubleshooting page.
It seems it was as simple as telling my phone to forget my home connection then reconnecting!
Simple really but not my first action!
Hope this helps someone.

Related

Internet Connectivity issue after 3.1 update

Anyone else having issues with internet connectivity after the 3.1 update? None of the other devices on my network are having any sort of issues. I've already tried to remove my router and readd it again but no dice. Sometimes I need to refresh webpages 3-4 times before they come up, and simple websites too.....like Google.
edit: I see the icons on the WiFi icon blinking......but webpages aren't loading. Tested the YouTube app and videos take forever to load. Also tested in DolphinHD and Opera and they're having connectivity issues also.
no problem for me. Do a cold reboot
Sent from my PC36100 using Tapatalk
Yeh, I tried that too. I guess I'll see if the problem goes away in the next day or so, otherwise I'll go find some instructions on restoring the machine to default. Good thing i've been too lazy to load all my apps and data on this puppy lol....too lazy and busy just playing with the damn thing lol.
No problem here. I just update about 2 hours ago. WiFi has been online w/o interruptions.
My problem is that it wont see all wifi networks available! ? e.g I know at the office there are 2 wifi routers to connect too, it will see one but not the other and the one it sees it won't connect too?!
Ideas anyone?
Plus there is no option for setting a static ip with 3.1
Just a thought, I am sure I saw that the TF cannot detect WiFi channel 13. Is there a chance that those office routers use channel 13?
I had a problem connecting to my router. I just went into the network settings and "forgot" my network. Waited a minute and the transformer detected it and connected fine.
Same here: after a few hours, the wifi activity icon blinks merrily away, but zero actual connectivity!
I had to switch to airplane mode and back again for it to work.
Sadly, it's already happened twice since this the 3.1 update earlier today!!!
haha so I'm not the only one and I'm not crazy after all!
I'm getting an issue where the wifi indicator turns white but the arrows keep blinking. I have to log off then log back on for the indicator to turn blue and the data to start flowing. Pretty lame. All other phones, comps, and I pods are connecting to the router fine.

Can't log onto Wifi outside of home?

Ever since going to 3.1, I cannot get internet access outside of my house. Is anyone else having this issue?
For instance, I went to a hotel this weekend. TF sees the wifi, I click to connect and it connects. It even says connected. But I cannot access anything on the net, apps, etc. Nothing works.
I tried disconnecting, reconnecting. Nothing. Then I completely rebooted, nothing. Still see's it, connects but nothing works.
I pretty much think I hit every setting button trying to get something to work but no such luck. Oh it also did it at the Panera bread. So its not just one place, its all over. Any help? Thanks guys,
npompei said:
Ever since going to 3.1, I cannot get internet access outside of my house. Is anyone else having this issue?
For instance, I went to a hotel this weekend. TF sees the wifi, I click to connect and it connects. It even says connected. But I cannot access anything on the net, apps, etc. Nothing works.
I tried disconnecting, reconnecting. Nothing. Then I completely rebooted, nothing. Still see's it, connects but nothing works.
I pretty much think I hit every setting button trying to get something to work but no such luck. Oh it also did it at the Panera bread. So its not just one place, its all over. Any help? Thanks guys,
Click to expand...
Click to collapse
Maybe the hotel doesn't have free wifi? Can you connect with another device and receive internet?
I doubt the transformer has any issue if it can connect to your house wifi it will connect to any wifi. It doesn't know the difference.
Sent from my Transformer TF101 using XDA Premium App
Frequently places like Hotels...coffee shops give you free wireless BUT....you have to accept their terms of service in your browser first....THEN you get to surf...
I was using Panera's wireless this weekend, and didn't realize that I had to close the browser and fire it up a second time to get their "agree to the terms" page so I could surf....before that....my experience was like yours....connection but no surfing.
Hmm, I did try to load firefox and the hotel website never showed up. I will have to give this a shot somewhere else and see what happens. Thanks for the responses, I will need to do some more investigating! If this is only from not signing onto the hotel site first I will feel like an idiot!
helping you
I think you need to open the official browser first and then aprove the therms of use
some hotels require you to give your room number and such before granting access.
was on a road trip 2 weeks ago. hotel wi-fi needed for user agreement to be checked off and a username/pwd was needed before i got on.
when honeycomb shows you connected. open the browser and you should be directed to the hotel's home page.
I know this is a dead thread, but I just got me an Eee Transfprmer and was trying to use it on the train to work, which has WiFi. In order to use it, it requires "to click on your wifi icon and accept the terms of use". I have done this on my laptop without issue, but on the tablet clicking the icon just opens the wifi settings. I tried firing the browser but it would not connect to anything, even when I had good signal and connection. If I cannot connect to the so called free wifi, this tablet is useless to me. Any pointers?

[Q] Enabling Wi-Fi Crashes HD7

My HD7 worked without issue from the beginning of the year til around a month ago.
All of a sudden, my WiFi became extremely unreliable, sometimes taking an overly long time to recognise or connect to an obvious access point, sometimes finding none at all.
After I do manage to connect wirelessly, I see no speed increase in data transfer to suggest that the phone is even using the wireless link. Web pages sometimes load slower than over 3G. I had read that HD7s have trouble using certain WiFi protocols and adjusted accordingly, but the workaround was to no avail.
Additionally, once WiFi has been selected, I cannot switch it off. I am 'locked out' of the WiFi settings page. When I tap it in the menu it responds as if I've nudged it but it cannot load. The only solution is to remove the battery. On occasion, this stuck WiFi has also caused the capacitive buttons, camera and power switch to become inactive. Curiously, touch screen function seems unaffected.
I thought maybe this issue was tied to corrupt settings with my hub, but changing SSID / WEP key etc etc on my router hasn't fixed the problem, and connection to other open WiFi signals jam the phone just as badly.
I upgraded to Mango in the hope that a fresh OS update may 'rejig' my wireless settings into working, but again, no joy.
Anyone experienced anything similar? My final options seem to be factory reset the handset to see if that solves the issue, or return the handset to O2. (Both involve losing all my data, game saves, application data AND the recently delisted SW: Battle for Hoth permanently.)
Anyone got any other thoughts?
*EDIT* After a bit more research, I found that even when the phone has connected to a WiFi source, by turning Operator Data Service off, you can see that the WiFi service is in fact not doing anything.
I braved a factory reset, managed to whack WiFi on no problem, browser ran at appropriate speed, then everything crashed as per usual, I couldn't connect to the marketplace and had to pull the battery in order to use any of the capacitive buttons. I guess it was a hardware issue individual to my phone after all.
Guess I'll give O2 a ring sometime soon to sort a replacement. Not looking forward to losing all my game progress though it has to be said.
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
soufano21 said:
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
Click to expand...
Click to collapse
I had the same problem as well, couldn't connect, got to the point where even the power button stopped responding. Hard resets would only help for a short time and enabling WIFI would never connect right and eventually get me back to the same problem. I then got a replacement device, but it's not much better, I still can't connect to any WIFI, but at least it's not freezing up on me. My solution thus far has been just to avoid turning on WIFI if at all possible, but it's far from a perfect workaround. I'm guessing it's the HTC WIFI driver that's got issues.
i got similar problem.. send phone to service problem was "circut board"
replaced working fine...
when i was using wifi my phone was freezing some menus stop working and i have to remove battery

[Q] (Solved) Tethering issue

Hi folks, looking for some help.
I am able to connect my tab 2 to my home wifi no problem.
I have also connected it to my Galaxy s2 phone using wifi tethering.
What i have found though is that on several occasions when i am in work and try to tether to my phone, that settings will show that i am connected to my WI FI hotspot but i cannot connect to any internet pages. I recall many moons ago that when i sometimes changed modem connections on my home pc that i had to reboot everything to have the old settings forgotten and the new ones set. Does anyone know if there is something similar when you move from home WIFI as your last connection to WI FI Tethered hotspot as your new one. Is there something i need to do to have the tab or phone release the old settings and take on the new ones. Hope that is a clear enough explanation of my problem. Thanks for any help offered
Is this a one time thing or does it happen often? Are you rooted? rom?
Both phone and tablet are stock, no rooting done to either. It happens regularly, today again in work it happened. Had to forget the connection and reconnect several times until eventually I was able to connect to internet. Really annoying as it shows as wifi connection is strong at all times.
ps some additional info.
I had used the tab tethered to my phone in work to show case how good the tab was. I can get intrrnet connection no problem on my phone, the tablet shows it is tethered to WIFI hotspot, just when i click on an internet link, no page appears. It annoys the bejeezus out of me cos i know it should be simple. I even tried bluetooth tethering and it wouldnt work either, when it did previously. What i am thinking is that i had juice defender on both my phone and tab and recently uninstalled it as i had read there was no real benefit in using this with ICS. I am wondering if it has possibly screwed up some setting or other in the phone or the tab, i.e. maybe set something and then when i have removed the program, it has not reset something, yes that sounds pretty vague i know. Anyway, thanks again and thanks for any further suggestions. p.s. i may try reinstalling juice defender on both devices to see if it makes a difference.
doc1964 said:
Both phone and tablet are stock, no rooting done to either. It happens regularly, today again in work it happened. Had to forget the connection and reconnect several times until eventually I was able to connect to internet. Really annoying as it shows as wifi connection is strong at all times.
ps some additional info.
I had used the tab tethered to my phone in work to show case how good the tab was. I can get intrrnet connection no problem on my phone, the tablet shows it is tethered to WIFI hotspot, just when i click on an internet link, no page appears. It annoys the bejeezus out of me cos i know it should be simple. I even tried bluetooth tethering and it wouldnt work either, when it did previously. What i am thinking is that i had juice defender on both my phone and tab and recently uninstalled it as i had read there was no real benefit in using this with ICS. I am wondering if it has possibly screwed up some setting or other in the phone or the tab, i.e. maybe set something and then when i have removed the program, it has not reset something, yes that sounds pretty vague i know. Anyway, thanks again and thanks for any further suggestions. p.s. i may try reinstalling juice defender on both devices to see if it makes a difference.
Click to expand...
Click to collapse
I don't know if his will work, but, instead of tapping on the connection and hitting connect button, try pressing and holding down on the connection until a menu shows up. Try connecting from that screen.
Sent from my GT-P3113 using XDA Premium HD app
You said both are stock and unrooted?
I would try rooting your phone and freezing tethering manager. If i recall right if tethering is not allocated on account, i beleive that the carrier can disable tethering through that app,i could be wrong but it may be worth a shot.
Or your could try a tethering app from the market, like PDA net or the tethering app from CWM also there is a tethering app on google code website.
let me know if that helps
Try Bluetooth tethering instead.
Edit: re read your post.
Try forgetting, the re-pairing the devices. It took several tries for me, or try fox-fi for your phone, and PDAnet for the tablet.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2
I had also removed avast virus protection as well as Juice defender from the tab. It seemed to be shortly after this that the problem arose, it may be a coincidence but i thought it may be some setting or other that had been changed. I hard reset both my phone and the tab but the problem continued.
In the house i could connect to my home WIFI everytime without issue, then if i tried to tether to my phone it would not connect. I would jump between one connection then the other and eventually it would connect to the phone.
Anyway, thats the history, now to what is happening now. The other day i read somewhere about putting tab in flight mode before tethering, so i tried this and it has worked first time every time since, so i am hopeful this is a permanent solution. What does surprise me is that the tab is not a 3g tab so i would not have thought putting it in airplane mode would make any difference but, hey it has so if anyone has similar issues it may be worth giving it a try. Good luck.

Anyone else have wifi issues with GS7?

I can connect to the wifi in my office at work. I can browse the internet with chrome and I can even perform a speed test with the speedtest app. However, I cannot download or update apps from the play store. I can do these things via network data. A co-worker has no problem with her GS6 on the same network. Anyone else having this problem?
Nope. And works fine on other WiFi networks?
Sent from my SM-G935F using Tapatalk
---------- Post added at 12:04 AM ---------- Previous post was at 12:02 AM ----------
Most likely being blocked by firewall or the like but that doesn't explain why your colleague can use fine
Sent from my SM-G935F using Tapatalk
Haven't tried any other network yet, but I will this evening. Also need to mention another co-worker got a GS7 yesterday and is experiencing the same problem as me. He didn't mention another network and I realize that will be an important piece of information.
Would a firewall allow me to browse and speedtest?
Mine has the exact same issue. It simply won't use wifi for apps other than Chrome. I tried doing some recovery mode steps I found on another site, but to no avail. I have tried it on my network at work and then my home network and still the same. I am going by the Verizon store tomorrow to hopefully get it resolved, unless someone in this arena knows what to do.
Same here. Got my S7 yesterday and 1. Play store will not download apps on wifi but I can browse surprisingly. 2. It seems my wifi signal is weak. I have tried using both my 5 and my 2.4 off my router. Same issue. Taking it tonwork today to see how it does.
Update, but no solution. I am able to do everything on my home wifi network. However, my office network WILL allow me to browse with chrome, do a speedtest, DOWNLOAD apps from Amazon. It will NOT let me download or update apps from the play store and it will not let me stream from Pandora.
Does this make sense to anyone?
My wifi issue is a bit different. It seems to randomly connect/disconnect me at work, but my home network is fine. Never had an issue before this phone.
I had a similar issue and a reboot of my router fixed it..The issue was most notable when downloading from the market
Maybe we don't go to work. Problem solved. lol
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
kmyers8807 said:
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
Click to expand...
Click to collapse
Thanks , I tried that when I got to work. It didn't help. I found out that I can download and stream from amazon music but I cant download or stream from the play store or pandora. I wish I knew more about networking, I'd check the settings on our routers.
Having similar problem on home wifi. I have reset home router. I can download and update if I turn off wifi. With wifi on I can browse with chrome. Have to keep turning wifi on and off to do things.
have the same issue except it will work at the store I purchased at but not at home. Tried every remedy but factory reboot so far. There is a great signal to the phone at home but won't download any apps. Facebook etc seem to come in but I didn't purchase this phone for FB. Any help will be appreciated as Samsung reps have been no help.
Pandora isn't working on mine either, not sure if it's a wifi issue only as service is very poor here (much worse than the old G3, tradeoff for battery I spose) so cannot isolate the cause. Will do later. The steps above didnt fix it.
No Pandora and not being able to read the SD card from cpu will probably be deal breakers for me if they aren't fixed within the 30 day trial. Shame, because there's a lot to like with it.
I can say just one thing - at least on the 802.11n networks the signal reception is much lower than e.g. on Sony Xperia Z3 compact .... that is little disappointing .... I was kinda hoping that brand new super ultra class phone with a/b/g/n/ac modem will have also super ultra good signal reception ...
I have the edge and I'm experiencing similar issues. I've also noticed that backups and even ones through Google photos will not work on wifi.
My previous response seems to be only temporary. Ive been doing the DNSet app and it works. So it looks like something on googles end, hopefully they fix it soon
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Try switching wifi secirity from AES to TKIP. It helped me with S6 wifi issues
UPDATE
ashabaik said:
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Click to expand...
Click to collapse
UPDATE (3/15/16)
So we were able to fix the issue as of last night by changing the advanced settings of the network we were connected to on the phone to static IP. This fixed the google play app issues but oculus apps still wouldn't download. We then turned off enhanced 4G LTE and that seemed to remedy it. Phone as of now works fine, hoping this doesn't cause anything else but will be talking to store reps about this soon.

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