Just want to see what you guys think about this. So this is my most recent issue with Att but I always seem to have problems with them. Does anyone have good luck with them?? I recently bought my sister a Moto G to upgrade from her basic messaging phone and needed a new micro Sim to activate her service. I went into my local store and had them give me a Sim so I could call and activate it when I gave her the phone as it took a micro sin instead of the standard she had before. That was the easy part. So I give her the phone last night and call in to activate Sim and sit on hold for 23 minutes. Finally I hang up to try for another way of getting to an actual person and the office is closed. It actually closed while I was on hold. Did they expect me to stay on hold until they opened back up??? So since that didn't work I decided to try their online chat. And more problems ensued. The initial rep I was chatting with ended up activating the Sim card I needed on the wrong phone line for my account.
Then he transferred me to tech support to finish the activation without telling me he screwed it up to begin with just passing the problem on. I had planned on having my sisters new phone all set up for her and it was ruined by this mistake now she will have to find time to go to an att store to get another Sim and have that activated for her new phone. It really ruins a gift when the person has to deal with the hassle of going to the store and activating it themselves. There was a reason I got the Sim card from the store ahead of time to activate it when I gave her the phone so it wouldn't shut off her phone in the mean time. I'm not happy and consistently have problems with the customer service they have. I will be looking into different service for my phones very soon.
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As the title hints at, I am planning to buy the tbolt from amazonwireless via my family line that has an upgrade then switching it to the primary line. I read that I don't want to activate the sim card to this side line because it will be stuck with that phone number.
Anyone know the step by step directions once I get the phone? I don't want to screw myself with the sim, but I also don't want to void my contract with amazon by not properly activating the phone to the line that had the upgrade.
I don't know if this will help you. I purchased the TB on a new line to avoid paying full retail. The rep(one of the few that knows a few things) set me up with a new line then switched my new number to my current phone(htc Incredible) and the old number to the new Phone(HTC Thunderbolt) was some issue with the sim card but it all worked out., The great thing is I will have an upgrade in a few 6-7 months and have the option of getting this phone for my wife.
Call vzw first and have them move the upgrade to the line that will have the tb. Do that before heading to the store and you should be fine.
Sent from my DROID PRO using XDA App
kjjb0204 said:
Call vzw first and have them move the upgrade to the line that will have the tb. Do that before heading to the store and you should be fine.
Sent from my DROID PRO using XDA App
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+1 that's exactly what I did, when at the store I had them move the upgrade to the line I wanted, worked without a hitch.
added new line like described above. Went to move my number to TB the next day and found out it is a little tricky due to sim card. Basically had to go to VZW store and get new sim card. no biggie.
i also did the old swaparoo...the bestbuy guy was a bit uninformed and told me to call it in, which obvioualy didnt work. went into the store and after trying 4 zsim cards he got me all squared away
sent from my personal space using my thunderbolt
This is how I got mine. I had an upgrade on my primary line, but I wanted to use the TB on a different phone number on my account. I told them this on the phone, and when my TB arrived in the mail, I went to activate it, but couldn't because they screwed up and sent me a SIM card assigned to my primary #.
I called customer service back, and the guy told me they CANNOT switch the SIM card to a different number once it's activated, and I would have to get a completely new SIM card.
So I went in to a Verizon store to try and get one from them rather than waiting for a new one in the mail. The person there said they actually COULD switch a SIM card to a different number. He changed it in the computer, and my phone works perfectly now on the correct line.
So... if they tell you they CAN'T switch a SIM card to a different phone number, they're either lying, or they're not supposed to do it. But I assure you, it can be done, my phone is proof of that.
Sounds like I should just call vzw and explain the whole situation before I get the phone.
From what I was told, amazon says I must activate the phone on the line that I used the upgrade on. Then do a swap to fulfill the obligation to the purchase of the phone.
My upgrade ain't until the 29th, so I got some time.
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
REM152 said:
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
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Sure based on what you stated. Pay T-Mobile for the phone and lift the restriction.
You need an unlock code. Pm jboxer.
http://forum.xda-developers.com/member.php?u=1710971
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
REM152 said:
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
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This is getting confusing. This is not what you stated in your original post.
"I recently received my G2x back from LG for a faulty sim card reader". "When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked." Now if it is a phone received back from LG how did someone else come involved. Pay the balance due on the phone and lift the restriction. Or contact who you purchased the phone from for help.
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
REM152 said:
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
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If it is blocked using the IMEI number there is nothing that you can do to get around it, unless you can get in contact with the original owner. I have found Craglist is not the best place to purchase electronics for this very reason. Wish I had better news for you. Sorry.
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
gggirlgeek said:
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
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Doesn't Simple Mobile run off of TMobile? I'm not in the US but that was my assumption. If so, the IMEI is blocked with both carriers.
I would recomend staying away from custom kernels. Some swear by them, but it adds another variable when trouble shooting. If the phone is operating correctly (no defective hardware) and you follow the instructions many of the Rom's available should eliminate your issue. I do not recomend to batch reinstall your apps from TI. One at a time and test. Trouble shooting is a pain but you should be able to get beyond your current issue if your phone is not defective. We are seeing the second and third round of defective phones being sold to others as working phone. Same small number of phones passed off to some poor guy. Unfortunate but true.
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
to moderators...
me2cute2c said:
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
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Feel free to delete this post. It doesn't seem as if anyone cares to answer my question. Thanks anyway.
No one is answering the question because we have no answers for it. Also don't expect us to answer as soon as you post as like you we all have a life and that is more important so we will respond as soon as we possibly can.
Sounds like a issue with your line. Someone who knows what they're doing at vzw probably needs to submit a trouble ticket for you.
Sent from my SCH-I535 using xda app-developers app
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Interested in how this turned out...
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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Click to collapse
i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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Click to collapse
Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.
Must have gotten flagged right away...it was dead in two days :-/
Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
Sent from my Nexus 5 using xda app-developers app
I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.