As the title hints at, I am planning to buy the tbolt from amazonwireless via my family line that has an upgrade then switching it to the primary line. I read that I don't want to activate the sim card to this side line because it will be stuck with that phone number.
Anyone know the step by step directions once I get the phone? I don't want to screw myself with the sim, but I also don't want to void my contract with amazon by not properly activating the phone to the line that had the upgrade.
I don't know if this will help you. I purchased the TB on a new line to avoid paying full retail. The rep(one of the few that knows a few things) set me up with a new line then switched my new number to my current phone(htc Incredible) and the old number to the new Phone(HTC Thunderbolt) was some issue with the sim card but it all worked out., The great thing is I will have an upgrade in a few 6-7 months and have the option of getting this phone for my wife.
Call vzw first and have them move the upgrade to the line that will have the tb. Do that before heading to the store and you should be fine.
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kjjb0204 said:
Call vzw first and have them move the upgrade to the line that will have the tb. Do that before heading to the store and you should be fine.
Sent from my DROID PRO using XDA App
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+1 that's exactly what I did, when at the store I had them move the upgrade to the line I wanted, worked without a hitch.
added new line like described above. Went to move my number to TB the next day and found out it is a little tricky due to sim card. Basically had to go to VZW store and get new sim card. no biggie.
i also did the old swaparoo...the bestbuy guy was a bit uninformed and told me to call it in, which obvioualy didnt work. went into the store and after trying 4 zsim cards he got me all squared away
sent from my personal space using my thunderbolt
This is how I got mine. I had an upgrade on my primary line, but I wanted to use the TB on a different phone number on my account. I told them this on the phone, and when my TB arrived in the mail, I went to activate it, but couldn't because they screwed up and sent me a SIM card assigned to my primary #.
I called customer service back, and the guy told me they CANNOT switch the SIM card to a different number once it's activated, and I would have to get a completely new SIM card.
So I went in to a Verizon store to try and get one from them rather than waiting for a new one in the mail. The person there said they actually COULD switch a SIM card to a different number. He changed it in the computer, and my phone works perfectly now on the correct line.
So... if they tell you they CAN'T switch a SIM card to a different phone number, they're either lying, or they're not supposed to do it. But I assure you, it can be done, my phone is proof of that.
Sounds like I should just call vzw and explain the whole situation before I get the phone.
From what I was told, amazon says I must activate the phone on the line that I used the upgrade on. Then do a swap to fulfill the obligation to the purchase of the phone.
My upgrade ain't until the 29th, so I got some time.
Related
I have had my Infuse for about 2 weeks now. From the day I got it, I noticed it would completely lock up and start vibrating. Last week i noticed the sim card was getting hot. This morning I was using it with no problems. I set it on the table, and when I picked it up to use it, the phone was showing a "No Sim" message. I have removed the sim and rebooted several times, but it still says "No Sim." Is my phone pretty much shot?
ReganH22 said:
I have had my Infuse for about 2 weeks now. From the day I got it, I noticed it would completely lock up and start vibrating. Last week i noticed the sim card was getting hot. This morning I was using it with no problems. I set it on the table, and when I picked it up to use it, the phone was showing a "No Sim" message. I have removed the sim and rebooted several times, but it still says "No Sim." Is my phone pretty much shot?
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Wow, never heard of that before. Even if there is a fix for your issues id bring it back, since its only 2 weeks old the store should exchange right in the store. If you wait past 30 days than you may have to send it out for warrenty replacement.
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Thanks Nash. The only problem is this phone was a replacement phone that my cousin got when he had problems with his first Infuse. They day this one arrived I traded my iPhone 4 for this Infuse. I'm not sure if AT&T will even do anything at this point. Looks like I might have to send it back to Samsung.
I forgot to mention that I am using the SIM card from my iPhone 4. It is smaller then the actual SIM card slot on the phone. I just took the card out and re-centered it, and now it works. I'm thinking I need to go in and upgrade my SIM card. I'll still take it in for the other problems, but for now at least I can make calls.
The first thing i would suggest would be the sim card. I have also had good luck with att's warranty center on the phone. I bought a samsung captivate from craigs list. The service rep said my account said I got the phone in like November (mind you I don't call att and change my imei unless with an upgrade). Told them I had the random shutdown problem and they replaced it no questions asked.
ReganH22 said:
I forgot to mention that I am using the SIM card from my iPhone 4. It is smaller then the actual SIM card slot on the phone. I just took the card out and re-centered it, and now it works. I'm thinking I need to go in and upgrade my SIM card. I'll still take it in for the other problems, but for now at least I can make calls.
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That's the problem that sim. Needs replaced fast buddy take your phone there and get new one asap
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Yes you should replace your ip4 sim for one that fits, only thing is- I'm sure att will change your number from iphone to Infuse, with that pending, I'm not sure if samsung will warrenty that phone since you weren't origianlly contracted to that phone, I could be wrong. I do know that att can downgrade your data package by switching phones. I bought my gf an inspire from craigslist, I was told that att was releaseing an update for inspires to have "unknown sourses" but you had to call and request it. I called and when they asked for my account info and phone number they noticed that phone number went to a samsung captivate. I said that phone broke so I picked up a replacement. They said they would have to change account from captivate to Inspire, I said go a head. Than they told me said I'm having work done to a non contracted phone, I will loose my unlimited data. I said touch my data and I'm gone to verizon...cancel my request. I later called back and explained, they left me alone and updated my phone. Kinda messed up what att can or try to do to your account.
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Thanks for the info guys. I just landed in San Diego and walked over to the At&t store near the hotel. They replaced the similar card with no questions asked for free. Nothing changed on my account. The sales Rep said his Infuse has the same freeze with the vibrating problem as well.
You need to go make a full size similar card, or get one from at&t
sent from my big bad infuse 4g
I HAD THE SAME PROBLEM!!!!!!! its around the sim card right hand side gets really hot too
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Interested in how this turned out...
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.
Must have gotten flagged right away...it was dead in two days :-/
Just want to see what you guys think about this. So this is my most recent issue with Att but I always seem to have problems with them. Does anyone have good luck with them?? I recently bought my sister a Moto G to upgrade from her basic messaging phone and needed a new micro Sim to activate her service. I went into my local store and had them give me a Sim so I could call and activate it when I gave her the phone as it took a micro sin instead of the standard she had before. That was the easy part. So I give her the phone last night and call in to activate Sim and sit on hold for 23 minutes. Finally I hang up to try for another way of getting to an actual person and the office is closed. It actually closed while I was on hold. Did they expect me to stay on hold until they opened back up??? So since that didn't work I decided to try their online chat. And more problems ensued. The initial rep I was chatting with ended up activating the Sim card I needed on the wrong phone line for my account.
Then he transferred me to tech support to finish the activation without telling me he screwed it up to begin with just passing the problem on. I had planned on having my sisters new phone all set up for her and it was ruined by this mistake now she will have to find time to go to an att store to get another Sim and have that activated for her new phone. It really ruins a gift when the person has to deal with the hassle of going to the store and activating it themselves. There was a reason I got the Sim card from the store ahead of time to activate it when I gave her the phone so it wouldn't shut off her phone in the mean time. I'm not happy and consistently have problems with the customer service they have. I will be looking into different service for my phones very soon.
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quick question... my scenario is that I used my wifes upgrade to get the m8 and phone just came in today. She is taking my s4. Do I need to first activate it under her account and then do the switch or can I just go online and activate it directly under my account? We have two separate accounts. Just seems tedious to have to first activate it on her account and then do the switch. THanks!
topaz330 said:
quick question... my scenario is that I used my wifes upgrade to get the m8 and phone just came in today. She is taking my s4. Do I need to first activate it under her account and then do the switch or can I just go online and activate it directly under my account? We have two separate accounts. Just seems tedious to have to first activate it on her account and then do the switch. THanks!
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You should call Verizon and see if they can activate it to yours, but you're probably going to need to go into a store to get a SIM card that is provisioned for your account. The SIM is what matters and what they sent you is probably set up for her line.
If you have a micro SIM you can just pop yours in and be fine. But I don't know if the s4 uses the same size SIM card.
Sent from my HTC6525LVW using Tapatalk
i do this all the time with work. You can call them and authorize the device to be switched to your account without activating it on her line. You will have to be an admin on the her account or have someone on the line who is.
topaz330 said:
quick question... my scenario is that I used my wifes upgrade to get the m8 and phone just came in today. She is taking my s4. Do I need to first activate it under her account and then do the switch or can I just go online and activate it directly under my account? We have two separate accounts. Just seems tedious to have to first activate it on her account and then do the switch. THanks!
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I did the same thing as you, i just called in Verizon and they switched it over without activating the new M8 on my sister's line.
it will work fine!
spiceditup said:
I did the same thing as you, i just called in Verizon and they switched it over without activating the new M8 on my sister's line.
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thanks! did your sister need to be there or did they just activate this on your account? I just spole with a rep and they said since it's on two different accounts the phone needs to be active on her account for 24 hours before i switch. is that true?
There's no magic in the SIM. You simply need the SIM number tied to your phone number. You can switch the SIM the same as you could switch the IMEI on older phones. The website walks you through it if you choose activate or switch device.
Assuming you're trying to keep your unlimited data, I would do it in the below order.
Activate the device on her account when you get it.
Log into her account and switch her old phone back on the line.
Log into your account and put the M8 and SIM on your line.
Take her SIM from the old phone and plug it into the GS4. If her old SIM is not a micro sim, simply go through the switch process again with your S4 and SIM.
You should be able to do all of the above as quickly as you can click through the website.
got it to work... just called back CS and got someone competent on the phone. They did the switch and all is well. THanks for the help fellas!
I wouldn't imagine there'd be any need to call CS, just pop your SIM into the new phone (assuming it's a nano SIM (or you can cut it down)) and turn it on. The only thing that needs activating via CS is the new nano SIM that comes inside the M8, if you're using your original SIM then there shouldn't be anything to call CS about.
The above only applies if both phones and lines are using LTE phones with SIM cards, if they're still on 3G phones with no SIM, then you'll need CS to switch lines and phones around.
Your must activate it first on the upgrade plan, if you don't you will lose your plan. My wife did our wrong when she got her motox.
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Yeah I did the same thing..
I got on a separate phone from any phone on my account and called the activation line went through it and the options lead you to a choice of activating the new phone/sim with a line other than the one the renewal was used on. At that point I had to talk to a customer service person and it was a piece of cake. They did try and sell me insurance again.
Easy though
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Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
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I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.