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Someone please help???

I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.

REM152 said:
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
Click to expand...
Click to collapse
Sure based on what you stated. Pay T-Mobile for the phone and lift the restriction.

You need an unlock code. Pm jboxer.
http://forum.xda-developers.com/member.php?u=1710971

The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.

REM152 said:
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
Click to expand...
Click to collapse
This is getting confusing. This is not what you stated in your original post.
"I recently received my G2x back from LG for a faulty sim card reader". "When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked." Now if it is a phone received back from LG how did someone else come involved. Pay the balance due on the phone and lift the restriction. Or contact who you purchased the phone from for help.

Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???

REM152 said:
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
Click to expand...
Click to collapse
If it is blocked using the IMEI number there is nothing that you can do to get around it, unless you can get in contact with the original owner. I have found Craglist is not the best place to purchase electronics for this very reason. Wish I had better news for you. Sorry.

Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.

gggirlgeek said:
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
Click to expand...
Click to collapse
Doesn't Simple Mobile run off of TMobile? I'm not in the US but that was my assumption. If so, the IMEI is blocked with both carriers.

I would recomend staying away from custom kernels. Some swear by them, but it adds another variable when trouble shooting. If the phone is operating correctly (no defective hardware) and you follow the instructions many of the Rom's available should eliminate your issue. I do not recomend to batch reinstall your apps from TI. One at a time and test. Trouble shooting is a pain but you should be able to get beyond your current issue if your phone is not defective. We are seeing the second and third round of defective phones being sold to others as working phone. Same small number of phones passed off to some poor guy. Unfortunate but true.

[Q] Vzw Sch-i535 won't activate on vzw network...

Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?

to moderators...
me2cute2c said:
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
Click to expand...
Click to collapse
Feel free to delete this post. It doesn't seem as if anyone cares to answer my question. Thanks anyway.

No one is answering the question because we have no answers for it. Also don't expect us to answer as soon as you post as like you we all have a life and that is more important so we will respond as soon as we possibly can.

Sounds like a issue with your line. Someone who knows what they're doing at vzw probably needs to submit a trouble ticket for you.
Sent from my SCH-I535 using xda app-developers app

THE AT&T DATA THREAD: The Answer to getting LTE working on your N5

IF YOU HAVE ACCESS TO LTE ON AN AT&T PHONE, YOU DONT HAVE TO DO ANYTHING!!!!!!!!
IF YOU ALREADY HAVE A SIM CARD THAT WILL FIT IN THE N5, YOUR SIM IS LTE CAPABLE AND ALL YOU HAVE TO DO IS GET THE RIGHT DATA PROVISION. YOU DO NOT NEED TO GET A NEW SIM!!!!!!!
This happened when the N4 came out and I came to the rescue far too many times to count...and I've already started to read threads about it so here we go!
You just bought an N5 and are either worried about getting LTE or can't get LTE connectivity on your N5. It's a really big issue with a really simple solution. You need to make sure of a few things.
1. You have a SIM that can receive LTE frequency
2. Your data plan is a LTE provisioned plan
3. Your APNs include an LTE ANP
1 & 2 can be solved at the same time and 3 should solve itself in most cases.
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number. Tell them you tried to go into the store and they were unhelpful so you're calling. The person will immediately become helpful and generate an IMEI number. They will provision your data using said serial number and you'll be good to go.
BEFORE inserting your SIM, start up your N5. Go through the setup process that you have to go through and then turn it back off. Plug in your SIM and reboot.
Go to Settings > Wireless & Networks > more > Mobile Networks > Access point Names. In there you should see an AT&T LTE APN and it should be already selected. If not, select it. This should be all you need to do. It really is that simple.
NOTES:
- All SIMs that fit in the N4 and N5 are LTE capable
- Here is what your AT&T APN should look like
- If you have any issues, post and I'll do my best to help
As always, Thanks are appreciated.

So even if the rep in store "can't help" I'll still walk out with the SIM card I need? Also, If I don't have my N5/IMEI in hand when I go in can I still setup a plan and get a SIM card? Thanks for the post!
EDIT: Going in with no phone I don't know rather to tell them I have a N5 coming or try to find a friends that will give me their IMEI that I can give them...

You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!

spitefulcheerio said:
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
Click to expand...
Click to collapse
Ok, I will wait until Wednesday to go in then...one last thing, if it gets to the point I have to call ATT, when I say I can't find the IMEI won't they just tell me to flip the phone over or look in the settings, etc.. instead of generating one?

No.
They will ask you if there is a barcode / serial thing on the back of your device. You say no. Boom, done.
edit: don't forget to hit the thanks button!

So just going in and asking to exchange your sim for a micro sim isn't enough?

I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk

GldRush98 said:
So just going in and asking to exchange your sim for a micro sim isn't enough?
Click to expand...
Click to collapse
No. The SIM must be activated and an IMEI is required to activate.
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
I'll make this even easier!
Do you have a SIM that will fit in the N5? If not, follow my steps. If so, skip ahead to calling AT&T customer support because ALL MICRO SIMS ARE LTE CAPABLE.
What do you mean by an IMEI card? All phones come with an IMEI.

great. AT&T why are you so terrible.

Im sim is in the note 3 rught now. Sending it back to att. Getting the n5 tomorrow. New to the Sim card thing. Coming from sprint. Just had to ask.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Hey guys I'm going to switching to straight talk att am I ordered the lte micro sim from them and plan to activate tomorrow should I expect to jump through hoops to get lte or expect the same issues as att users...not sure this is my first try at prepaid

same things will happen. You'll need to get an LTE data provision but will be unable to using your N5 IMEI

marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
If you have 4g on your note 3 it means you already have a LTE data plan. All you need to do is take the sim out of your note 3 and pop it into your n5, no need to call anyone or make an unnecessary trip to the store.

4g =/= LTE in AT&Ts case. 4g can mean HSPA+ 4g!
If you have access to LTE currently YOU DO NOT NEED TO DO ANYTHING.

spitefulcheerio said:
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number.
Click to expand...
Click to collapse
If you have a device and you can't find the IMEI, just go to the settings and about device to view it.. Wouldn't they ask you to do that?
Look, I know you want to dumb down stuff and give advise but some of it is just incorrect, not dumbed down.

Dial *#06# on any Android smartphone and it'll display the IMEI.

spitefulcheerio said:
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Click to expand...
Click to collapse
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.

I'm already using a note 3 on at&t with LTE already enabled on my plan. Also,my note 3 already uses a micro-SIM. I should be good to just swap my SIM into the n5 right? I have written down the default AT&T APN just in case it gets list on the n5.
Sent from my SM-N900T using xda app-developers app

misfit0r said:
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
Click to expand...
Click to collapse
This is good to know, I am going to do this today as my nexus 5 should be arriving sometime today. So have the rep scan and should be good to go, at least I have a game plan if I run into some problems.
Thanks

Great thread. Could you please take a look at my issue with LTE being slower than 3G here? http://forum.xda-developers.com/showthread.php?t=2513844
I've tried adding a new APN but the phone keeps deleting it!
Sent from my Nexus 5 using Tapatalk

[Q] Am I getting free service?

I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.

Interested in how this turned out...

guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does

guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.

Must have gotten flagged right away...it was dead in two days :-/

AT&T's customer service

Just want to see what you guys think about this. So this is my most recent issue with Att but I always seem to have problems with them. Does anyone have good luck with them?? I recently bought my sister a Moto G to upgrade from her basic messaging phone and needed a new micro Sim to activate her service. I went into my local store and had them give me a Sim so I could call and activate it when I gave her the phone as it took a micro sin instead of the standard she had before. That was the easy part. So I give her the phone last night and call in to activate Sim and sit on hold for 23 minutes. Finally I hang up to try for another way of getting to an actual person and the office is closed. It actually closed while I was on hold. Did they expect me to stay on hold until they opened back up??? So since that didn't work I decided to try their online chat. And more problems ensued. The initial rep I was chatting with ended up activating the Sim card I needed on the wrong phone line for my account.
Then he transferred me to tech support to finish the activation without telling me he screwed it up to begin with just passing the problem on. I had planned on having my sisters new phone all set up for her and it was ruined by this mistake now she will have to find time to go to an att store to get another Sim and have that activated for her new phone. It really ruins a gift when the person has to deal with the hassle of going to the store and activating it themselves. There was a reason I got the Sim card from the store ahead of time to activate it when I gave her the phone so it wouldn't shut off her phone in the mean time. I'm not happy and consistently have problems with the customer service they have. I will be looking into different service for my phones very soon.
Sent from my SAMSUNG-SGH-I317 using Tapatalk