Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
to moderators...
me2cute2c said:
Hey Guys!!!
I wish there was a quicker way to get all this out so let's get started:
A few weeks ago, I bought a Verizon Samsung Galaxy S3 from a coworker. When she gave me the phone, she left the sim card in the phone. So I made a test call. Forgetting that sim cards store info about the plan and such other important info, I trashed her sim card and went to a corporate Verizon store for my own sim card. I couldn't use my sim card because my other phone is an iPhone 5 that has a nano sim card and I didn't have a sim card adapter. As soon as the Verizon representative put the sim card in and started up the phone the activation screen popped up and started to activate, finally realizing the activation was taking extremely longer than normal the vzw rep told me to let it continue to activate while you go home, if it doesn't work try again. So I did what I was told, needless to say the phone would never activate. So I called customer service to get my iPhone 5 activated since the Galaxy s3 wasn't working. I was then told that it couldn't happen because my service was stuck in a switch that wouldn't end until midnight and then I could call the next day to reactivate. The next day after customer service sent me another sim card the same thing happened. After going through 4 sim cards the same thing happened. I then called Samsung Support and sent my phone to them, they claimed it was fix but the only thing that was done was they upgraded my firmware to 4.1.2 and fixed my charging port which wasn't messed up since the phone charged before I sent it off. At my wits end I got desperate, I cut up on of the "damaged" sim cards and put it in my iphone 5, immediately it activated itself without me even having to log on the vzw website. I then took the sim card out and put it back into the galaxy s3 with the sim adapter I purchased and the activation box never came up. Instead I called customer service and they tell me that the iphone 5 is still active on my account even though the iphone 5 has no sim card in it and is turned off. The online vzw tech informed me that the system wouldn't let them switch the imei numbers on the phone. Long story short I have what I think is an unrooted phone that won't activate.
P.S. The phone isn't lost or stolen. I asked them and he said no them system would've flagged the phone.
My questions are what do you guys think is wrong with the phone? Is this normal? Can it be fixed? If so, how? What would you do? What should I do?
Click to expand...
Click to collapse
Feel free to delete this post. It doesn't seem as if anyone cares to answer my question. Thanks anyway.
No one is answering the question because we have no answers for it. Also don't expect us to answer as soon as you post as like you we all have a life and that is more important so we will respond as soon as we possibly can.
Sounds like a issue with your line. Someone who knows what they're doing at vzw probably needs to submit a trouble ticket for you.
Sent from my SCH-I535 using xda app-developers app
Related
I have had my Infuse for about 2 weeks now. From the day I got it, I noticed it would completely lock up and start vibrating. Last week i noticed the sim card was getting hot. This morning I was using it with no problems. I set it on the table, and when I picked it up to use it, the phone was showing a "No Sim" message. I have removed the sim and rebooted several times, but it still says "No Sim." Is my phone pretty much shot?
ReganH22 said:
I have had my Infuse for about 2 weeks now. From the day I got it, I noticed it would completely lock up and start vibrating. Last week i noticed the sim card was getting hot. This morning I was using it with no problems. I set it on the table, and when I picked it up to use it, the phone was showing a "No Sim" message. I have removed the sim and rebooted several times, but it still says "No Sim." Is my phone pretty much shot?
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Click to collapse
Wow, never heard of that before. Even if there is a fix for your issues id bring it back, since its only 2 weeks old the store should exchange right in the store. If you wait past 30 days than you may have to send it out for warrenty replacement.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Thanks Nash. The only problem is this phone was a replacement phone that my cousin got when he had problems with his first Infuse. They day this one arrived I traded my iPhone 4 for this Infuse. I'm not sure if AT&T will even do anything at this point. Looks like I might have to send it back to Samsung.
I forgot to mention that I am using the SIM card from my iPhone 4. It is smaller then the actual SIM card slot on the phone. I just took the card out and re-centered it, and now it works. I'm thinking I need to go in and upgrade my SIM card. I'll still take it in for the other problems, but for now at least I can make calls.
The first thing i would suggest would be the sim card. I have also had good luck with att's warranty center on the phone. I bought a samsung captivate from craigs list. The service rep said my account said I got the phone in like November (mind you I don't call att and change my imei unless with an upgrade). Told them I had the random shutdown problem and they replaced it no questions asked.
ReganH22 said:
I forgot to mention that I am using the SIM card from my iPhone 4. It is smaller then the actual SIM card slot on the phone. I just took the card out and re-centered it, and now it works. I'm thinking I need to go in and upgrade my SIM card. I'll still take it in for the other problems, but for now at least I can make calls.
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That's the problem that sim. Needs replaced fast buddy take your phone there and get new one asap
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Yes you should replace your ip4 sim for one that fits, only thing is- I'm sure att will change your number from iphone to Infuse, with that pending, I'm not sure if samsung will warrenty that phone since you weren't origianlly contracted to that phone, I could be wrong. I do know that att can downgrade your data package by switching phones. I bought my gf an inspire from craigslist, I was told that att was releaseing an update for inspires to have "unknown sourses" but you had to call and request it. I called and when they asked for my account info and phone number they noticed that phone number went to a samsung captivate. I said that phone broke so I picked up a replacement. They said they would have to change account from captivate to Inspire, I said go a head. Than they told me said I'm having work done to a non contracted phone, I will loose my unlimited data. I said touch my data and I'm gone to verizon...cancel my request. I later called back and explained, they left me alone and updated my phone. Kinda messed up what att can or try to do to your account.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Thanks for the info guys. I just landed in San Diego and walked over to the At&t store near the hotel. They replaced the similar card with no questions asked for free. Nothing changed on my account. The sales Rep said his Infuse has the same freeze with the vibrating problem as well.
You need to go make a full size similar card, or get one from at&t
sent from my big bad infuse 4g
I HAD THE SAME PROBLEM!!!!!!! its around the sim card right hand side gets really hot too
i have been on the phone on and off with them for well over 8 hours today!!! here's the deal... i tried to use the tmobile sim. cut the card perfectly and the phone didnt recognize the card. obvious, i damaged the card. i already activated that tmobile sim card and i ported my old at&t phone number. so... i pop in the mini sim at&t card for straight talk in the phone... i sit on the phone forever trying to talk to technical support(im actually on the phone now with these idiots)... i finally speak to someone and they activate the sim card. tell me to wait 10 minutes then cut the phone off and then on. this occurred about 2 hours ago. the phone recognizes the sim but it says no service. what do i do? im sick to death of waiting online. this phone i have is the international one x. i had no problems with at&t pay as you go. anybody have these kinds of problems? please help before i chop all my fingers and feed them to my oscar
So...... what even happened ?
You originally wanted to activate with T-Mobile, yes ? But then you broke the SIM card and are trying to activate on Straight Talk ?
How did you activate the T-Mobile SIM and port the number when it wasn't even in the phone ?
You should consider using Google Voice and porting your number there so you don't have to worry about changing numbers on the actual phone again.
Otherwise, this sounds like an issue that only their customer service is going to be able to resolve. Porting a number can take a while, and it's possible there are complications if you just did it two times in a row. I don't know if the phone's supposed to use an assigned number before that or if you just have to wait.
Did you check your account on-line to see if it shows you as activated or whatever ?
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Interested in how this turned out...
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
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Click to collapse
i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.
Must have gotten flagged right away...it was dead in two days :-/
Just want to see what you guys think about this. So this is my most recent issue with Att but I always seem to have problems with them. Does anyone have good luck with them?? I recently bought my sister a Moto G to upgrade from her basic messaging phone and needed a new micro Sim to activate her service. I went into my local store and had them give me a Sim so I could call and activate it when I gave her the phone as it took a micro sin instead of the standard she had before. That was the easy part. So I give her the phone last night and call in to activate Sim and sit on hold for 23 minutes. Finally I hang up to try for another way of getting to an actual person and the office is closed. It actually closed while I was on hold. Did they expect me to stay on hold until they opened back up??? So since that didn't work I decided to try their online chat. And more problems ensued. The initial rep I was chatting with ended up activating the Sim card I needed on the wrong phone line for my account.
Then he transferred me to tech support to finish the activation without telling me he screwed it up to begin with just passing the problem on. I had planned on having my sisters new phone all set up for her and it was ruined by this mistake now she will have to find time to go to an att store to get another Sim and have that activated for her new phone. It really ruins a gift when the person has to deal with the hassle of going to the store and activating it themselves. There was a reason I got the Sim card from the store ahead of time to activate it when I gave her the phone so it wouldn't shut off her phone in the mean time. I'm not happy and consistently have problems with the customer service they have. I will be looking into different service for my phones very soon.
Sent from my SAMSUNG-SGH-I317 using Tapatalk
Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
Sent from my Nexus 5 using xda app-developers app
I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.