Need help
Basics:
Moto G (brought in the USA - Global GSM Model)
Using it in India currently
KitKat updated
Problem:
Hangouts, whatsapp and gmail notifications delayed
Hangouts performing thje worst of all (almost delayed till 30 mins)
Whatsapp next in line with delays upto 15-20 mins
Problem predominantly occurs when using mobile data (both 2G and 3G)
On wifi, it appears fine but cant really say its perfect
But on mobile data, it works the worst
Any one else have similar issues..?
What I have tried so far but in vain:
Changing the SIM Card
In fact I have two Moto G phones with the same issue on mobile data
Factory resets
Push Notification fixer application installed with hearbeat times changed; toggled between 1 min and 28 minutes for mobile data, still the problem persists
I have no other battery saving apps installed.
I am frustrated as I didnt have this earlier with my devices on jelly Bean (I have used Samsungs and HTC first); push notifications worked like a breeze on these even with 2G
Any ideas to help me will be appreciated, I logged a case with Moto and they said they will investigate. Random google seaches proved that users have the problem with kitkat sporadically but Moto customer care says they havent heard about this at all.
Many thanks
kuldeep_ch said:
Need help
Basics:
Moto G (brought in the USA - Global GSM Model)
Using it in India currently
KitKat updated
Problem:
Hangouts, whatsapp and gmail notifications delayed
Hangouts performing thje worst of all (almost delayed till 30 mins)
Whatsapp next in line with delays upto 15-20 mins
Problem predominantly occurs when using mobile data (both 2G and 3G)
On wifi, it appears fine but cant really say its perfect
But on mobile data, it works the worst
Any one else have similar issues..?
What I have tried so far but in vain:
Changing the SIM Card
In fact I have two Moto G phones with the same issue on mobile data
Factory resets
Push Notification fixer application installed with hearbeat times changed; toggled between 1 min and 28 minutes for mobile data, still the problem persists
I have no other battery saving apps installed.
I am frustrated as I didnt have this earlier with my devices on jelly Bean (I have used Samsungs and HTC first); push notifications worked like a breeze on these even with 2G
Any ideas to help me will be appreciated, I logged a case with Moto and they said they will investigate. Random google seaches proved that users have the problem with kitkat sporadically but Moto customer care says they havent heard about this at all.
Many thanks
Click to expand...
Click to collapse
Hmmmmm From how many days you are in India?
That's the data rate almost all network providers give here. No LTE here. Depends upon which carrier you are on? It's 3G? Don't think so.
In your case it should be the network provider and not the device for slow speeds of sync. Check if background Data restriction is not on. Tell me your state and the name of carrier. Check if any auto kill app is not active?
I think there maybe some ram issues, as you have many apps, yet so little of ram
Sent from my XT1032 using xda app-developers app
Try factory reset
Here you go
Thanks for pitching in guys.
I am in Hyderabad, AP and I am on airtel network 2G. The issue is till last week I was on a HTC phone with 4.1.2 and everything seemed to work well without the least delay as I am only exchanging KBs of data with simple text mostly. So, I suspect something on the software side or hardware is wrong
Tried factory resets twice
Anyone else having the same issue using push notifications..?
RAM is also fine @ around 350 MB free, so its not a spoiler I suppose.
Do you think disabling wifi optimization is going to help..?
More ideas guys will help, if none of you are having the issue, then I am left with trying out the same in 3G connection
sihag said:
Try factory reset
Click to expand...
Click to collapse
There are apps on the playstore that claim to fix the push notifications, but those require root.
kuldeep_ch said:
Thanks for pitching in guys.
I am in Hyderabad, AP and I am on airtel network 2G. The issue is till last week I was on a HTC phone with 4.1.2 and everything seemed to work well without the least delay as I am only exchanging KBs of data with simple text mostly. So, I suspect something on the software side or hardware is wrong
Tried factory resets twice
Anyone else having the same issue using push notifications..?
RAM is also fine @ around 350 MB free, so its not a spoiler I suppose.
Do you think disabling wifi optimization is going to help..?
More ideas guys will help, if none of you are having the issue, then I am left with trying out the same in 3G connection
Click to expand...
Click to collapse
Actually the GPRS speed of Airtel is culprit dude. Try some other carrier or try atleast 3G of Airtel itself before doing a reset or downloading any app. Wi-Fi should be fine I guess? Check if you have any app that is using a proxy like ADBLOCK+ABP or any other like that.
wifi
wifi is largely okay but not perfect (only hangouts is still having the issue, but its not bad). I will try 3G
Dont understand why it was working fine till a week ago with 2G and why it isnt working now !!
sihag said:
Actually the GPRS speed of Airtel is culprit dude. Try some other carrier or try atleast 3G of Airtel itself before doing a reset or downloading any app. Wi-Fi should be fine I guess? Check if you have any app that is using a proxy like ADBLOCK+ABP or any other like that.
Click to expand...
Click to collapse
More updates
kuldeep_ch said:
wifi is largely okay but not perfect (only hangouts is still having the issue, but its not bad). I will try 3G
Dont understand why it was working fine till a week ago with 2G and why it isnt working now !!
Click to expand...
Click to collapse
Updates today:
I have not moved to 3G data speed yet but I have changed my phone network mode to 3G. I have used an app 'Network' to access hidden settings and changed the preferred network mode to GSM auto(PRL). So far my tests confirm the push notifications are lot better, I cant complain about long delays. And I am still accessing Airtel's 2G connection
Not sure if changing the phone network settings fixed the error, but do you guys think it actually makes a difference as eventhough I am on 3G network mode on the device, I am still accessing 2Gservices.
I have contacted Airtel and made sure 3G services werent active on my number, so what the deal guys..? Any further thoughts.
Thanks
Hmmmn maybe the 3G network is a lot better than 2G and data can flow easily. But am still not sure if 3G selection in network won't change how Airtel calculates your data usage. As choosing UMTS will tell Airtel that you are no more a 2G customer. Don't rely on CC guys, they know almost near to nothing. Lodge a complaint dialing 198 about 2G data rate and see what happens.
Meanwhile I suggest please use and try a few network providers so to be sure there is no problem in device as Flipkart replacement warranty is of 30 days. Relying on Motorola service centre could be troublesome.
2G speeds
sihag said:
Hmmmn maybe the 3G network is a lot better than 2G and data can flow easily. But am still not sure if 3G selection in network won't change how Airtel calculates your data usage. As choosing UMTS will tell Airtel that you are no more a 2G customer. Don't rely on CC guys, they know almost near to nothing. Lodge a complaint dialing 198 about 2G data rate and see what happens.
Meanwhile I suggest please use and try a few network providers so to be sure there is no problem in device as Flipkart replacement warranty is of 30 days. Relying on Motorola service centre could be troublesome.
Click to expand...
Click to collapse
The download speed I am getting on 2G is varying from 60KBPS to 10KBPS and the uploads are faring from 30KBPS to 5KBPS. I am noticing decrasing speeds between consecutive tests. I will get on 3G tomorrow and let you know
kuldeep_ch said:
Need help
Basics:
Moto G (brought in the USA - Global GSM Model)
Using it in India currently
KitKat updated
Problem:
Hangouts, whatsapp and gmail notifications delayed
Hangouts performing thje worst of all (almost delayed till 30 mins)
Whatsapp next in line with delays upto 15-20 mins
Problem predominantly occurs when using mobile data (both 2G and 3G)
On wifi, it appears fine but cant really say its perfect
But on mobile data, it works the worst
Any one else have similar issues..?
What I have tried so far but in vain:
Changing the SIM Card
In fact I have two Moto G phones with the same issue on mobile data
Factory resets
Push Notification fixer application installed with hearbeat times changed; toggled between 1 min and 28 minutes for mobile data, still the problem persists
I have no other battery saving apps installed.
I am frustrated as I didnt have this earlier with my devices on jelly Bean (I have used Samsungs and HTC first); push notifications worked like a breeze on these even with 2G
Any ideas to help me will be appreciated, I logged a case with Moto and they said they will investigate. Random google seaches proved that users have the problem with kitkat sporadically but Moto customer care says they havent heard about this at all.
Many thanks
Click to expand...
Click to collapse
Have you tried in safe mode? if you did and it's still the same I would try with a factory date reset.
i have the same problem with whatsapp/gmail/email/etc. on Wifi. I get notifications delayed(10min-6hours sometimes, it varies a lot) like it was on the nexus 4 for example. its horrible. I already tried wifi optimisation on/off. wifi always on. static ip adres. Nothing helped..
Android 4.4.2
Same problem
Delayed push notifications with both wifi and mobile data.
Stock kitkat ROM.
There's plenty of 3g coverage in here.
carlitosoe said:
Delayed push notifications with both wifi and mobile data.
Stock kitkat ROM.
There's plenty of 3g coverage in here.
Click to expand...
Click to collapse
Just a thought, check your apn against your carriers requirements as things changed between JB and KK
try push notification fixer (pnf) on playstore. motorola moto g has this problem. no only some phones but ALL moto g have delayed notification even 3g or wifi. with that app you solve problem
myabc said:
try push notification fixer (pnf) on playstore. motorola moto g has this problem. no only some phones but ALL moto g have delayed notification even 3g or wifi. with that app you solve problem
Click to expand...
Click to collapse
Hasn't solved it for me...
Anyone knows of a working solution? (maybe the fix only doesn't work on my phone but stil..)
Related
Hello all,
Lately (meaning, the last couple of days -- perhaps 3 or 4), my phone has been unable to get a Verizon data network connection for a certain amount of time (4G or 3G). WiFi works fine. However, anything else doesn't work, say, for a few minutes, or a hour or so. Sometimes, a reboot will fix the problem, but sometimes it won't.
The odd thing is, the "4G-LTE" icon is displayed and shows activity (up and down arrows blinking), yet I can't browse the web, update the weather, update Facebook, check email, etc., etc.
Does anyone have any ideas? Running BAMF 1.3.2. I am in the middle of NYC (plenty of 4G service). Yes, Mobile Network is enabled in the Settings. Tried a battery pull as described above AND a SIM card pull. Still no fix.
I had a similar problem a few days after I got my Thunderbolt. I was still on stock yet. I ended up going to the Verizon store and they did a hard reset to fix it. It sucked because I lost all my data but since it was new I didn't have much on it. If you back up everything with Titanium Backup it shouldn't be too bad tho, factory reset is under "SD card and storage" in the settings menu.
Sent from my ADR6400L using XDA Premium App
There have been many problems with the TB and data/network problems as of late. I believe it to be because of this new 4G rollout that is coming Thursday, plus the fact we will be seeing an OTA quite soon they are propbably preparing the network for that, thus giving all of us all these weird problems that we have been having.
(everything above is just rumor and based on my 100% factual opinions )
daniel178 said:
Hello all,
Lately (meaning, the last couple of days -- perhaps 3 or 4), my phone has been unable to get a Verizon data network connection for a certain amount of time (4G or 3G). WiFi works fine. However, anything else doesn't work, say, for a few minutes, or a hour or so. Sometimes, a reboot will fix the problem, but sometimes it won't.
The odd thing is, the "4G-LTE" icon is displayed and shows activity (up and down arrows blinking), yet I can't browse the web, update the weather, update Facebook, check email, etc., etc.
Does anyone have any ideas? Running BAMF 1.3.2. I am in the middle of NYC (plenty of 4G service). Yes, Mobile Network is enabled in the Settings. Tried a battery pull as described above AND a SIM card pull. Still no fix.
Click to expand...
Click to collapse
You are describing the same problem I'm having and I also live in NYC. But, I have no problems getting data when I force the phone into 3G mode only.
I notice the data connection problem even though the 4G symbol is up when I don't have cell reception for a while...like being underground while on the subway.
Turning the phone off and on or rebooting seems to fix the issue. I'm thinking the phone has handoff issues with whatever tower is near by.
Anywho, I did the "data fix" by changing the EVDO setting from eHRPD to Rev. A. I dunno if that'll do anything.
Hi all,
Sometimes while opening apps that require the net sometimes i get that there's no connectivity and all.
But i can see the "E" in the notification bar but no download activity on it (the red arrow).
So is it with the handset or with the operator ?
I think may be it is due to operator
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
It happens with 2-3 times a day often in odd hrs like 1am or 5am but after 10 mins its back again, this just happened with me today morning. I complained to vodafone & they said the at times the cell tower is overloaded or some corn jobs are running automatically hence for few mins this happens.
When i was trying 3g for a month i don't remember any such thing happening at that time.
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
Click to expand...
Click to collapse
Signal strength remain the same but data connection gets halted, I got the apn automatically though I can do that manually too.
bala_gamer said:
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
Click to expand...
Click to collapse
Signal was full everytime.
I typed the settings manually.
Since we both are vodafone users I think its vodafone issue.
sgsI9003 said:
Since we both are vodafone users I think its vodafone issue.
Click to expand...
Click to collapse
i guess so. irritating to the core though
Its a common issue. I'm on airtel 3G in bangalore. in fact many a times while browsing, if you wait long time on a page , you might also encounter such issues. To over come this, I use mobile guard, whose widget slow me to disable the gprs and re enable it again. The issue will be resolved. Same problem I have experienced on my I5700 also.you may also use any other widget which allow you to do this.
Sent from my GT-I9003 using XDA App
What are the settings that you are using? I completely agree that it is very irritating. I am facing a hardtime downloading even a 700KB file (Marketplace) since I just reinstalled 6.5 on HD2 just now.
Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Nope, haven't noticed anything like that yet. Is this happening on LTE or H/H+?
Nope. Do you have Chinese imported or International version?
Not stop, just slow...
Oneplus arrived from China and CM 11 was installed OK. For over a week everything has been fine using Virgin network in the UK.
Since yesterday though the data has been rather slow when browsing or using apps that require a connection.
When switching the data on the phone does recognise between 3g/H/H+ but when trying to load anything it is far slower than what it has been before.
I've tried clearing the cache and even clearing data but to no avail. Tried a factory reset last night and thought it was OK for a bit but today the same thing...
When using the browser pages will load but the blue loading bar at the top never moves past the first centimeter. (Doesn't move when using WiFi either though speed is finewhen using that).
Already contacted Virgin in case there were any issues but say the service is fine.
Any advice for troubleshooting or things to check would be appreciated.
Cheers
---------- Post added at 06:56 PM ---------- Previous post was at 06:06 PM ----------
Another reset and browser OK... Haven't done any updates or or signed in to Google account or reinstalled any apps. I think a slow and steady install of what I want and syncing to see if there's a clash somewhere. Hmmm, not happy at all
Sent from my Nexus 7 using XDA Free mobile app
CephiroX said:
Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Click to expand...
Click to collapse
I have had it where chrome wouldn't load webpages, usually it would start working again after a minute or two.
*sigh*... Thought things were fine last night but using it now its back to being slow again. No idea what's going on. Main update I had to install was Play Services. Chrome seemed a little funny so decided to roll it back at at the time things were alright but using it now its annoying. Took about 4 minutes to download a 3.5 meg file whereas it should breeze through it. I'm not expecting miracles but past experience was far better. Don't know whether there's anything I can do or just raise an issue with my original supplier.
Sent from my One using XDA Free mobile app
Strange.. for me, it's been both H/H+, LTE and Wifi that have had it happen to me..
Also, it's not the Chinese version. It's the International version I got from Oneplus. Lately it's been ok, but we'll see how it goes..
APN settings ok?
Do you have your preferred network set correctly?
Personally I've noticed no difference. Its set as EE by default but manually added Virgin's own to try.
Been working quickly enough again without rhyme nor reason.
Sent from my Nexus 7 using XDA Free mobile app
CephiroX said:
Hi everyone,
Just wondering if anyone's had issues with their data not working after while and require a reboot/airplane mode to work again?
I've noticed it both with Wifi and also with Mobile Data where one minute it'll work, and then suddenly I'll lose signal and need to reboot or switch on/off airplane mode a few times before it connects again.
Thanks!
Click to expand...
Click to collapse
I can confirm the same happening to me... I'm on WIND Mobile in Ontario, Canada. It won't show that you lost the connection, things just stop loading... and the only way to fix it is to toggle airplane. It happens quite often, like a few times an hour. It's definitely a software issue that I'm hoping will be worked out in future updates, or maybe I'll have better luck with another ROM.
rAy
Same thing
ray2jerry said:
I can confirm the same happening to me... I'm on WIND Mobile in Ontario, Canada. It won't show that you lost the connection, things just stop loading... and the only way to fix it is to toggle airplane. It happens quite often, like a few times an hour. It's definitely a software issue that I'm hoping will be worked out in future updates, or maybe I'll have better luck with another ROM.
rAy
Click to expand...
Click to collapse
I've noticed it a few times where I'll swipe to the left (using Google launcher) and Google Now will indicate there is no internet connection even though I'm in an area with solid coverage. Usually if I swipe down a few times to refresh it will reconnect and update. Today however I had to reboot to reconnect. I have already checked my APN and it's fine. Did not have this issue even once with my Nexus 5 or my OPPO 7A I've been using. I'm going to check the CM bug log to see if it's been reported there.
I*have the same issue. Seems to happen when the 4g signal is weak and the handover to 3g does not happen. Then signal is lost instead.
I changed my APN now, but don't think it will matter... I'll give it a go. Using Franco kernel now, but is probably baseband related. Never had issues with my g2 previously on same location and APN.
In Norway BTW...reboot solve the problem temporarily
I have the same problem. My data connection will just stop at random and Facebook and Google now won't refresh, YouTube videos will suddenly stop playing, and upon hitting retry I'll get an error in both the playback screen and comments, and also the speedtest app won't finish preparing the test when I go to verify that my data connection is severed. I would have to restart in order to get data working again. I do get LTE speeds when it works, but it seems that the OPO takes longer to ramp up to those speeds compared to my Nexus 5 if that makes any sense?
Heyho,
about three weeks ago, my N5 suddenly lost it's signal over night and shows me "Emergency calls only" and it won't register into any network, just giving "Selected network unavailable".
When this occured my N5 had 4.4.2 stock ROM and rooted. I've unrooted it and updated to 4.4.4, but I still got the same problem.
Problem occurs with any simcard, while simcard works with other phones just fine.
Have deleted and reconfigured APN, but didn't make any difference.
I get a signal every few days, but I still can't receive text/calls or call/text anyone and my mobile data doesn't work.
I even tried to downgrade to 4.4, but that didn't solve my problem either...
I'm from Germany, but in New Zealand at the moment, so I really need my phone in case of emergencies and to stay in touch with family/friends.
I have been searching for a solution since it started, but have not been able to find anything that worked.
Sending it back to Google isn't an option right now because I am travelling.
I am really thankfull for any suggestions or if anyone knows how to fix this problem!
Cheers
Have you checked to make sure the network setting says 2g/3g/LTE preferred. Because I had this problem when it was switched to 2g only and was fixed by the above option
If the above fails trying going to your dialer and typing *#*#4636#*#*. Go into phone information and you should see a drop down box to select your network mode. Play around with those until you get a signal but you might not want to try CDMA options (WCDMA is ok) since you're on a GSM network.
Sent from my Nexus 5 using XDA Free mobile app
had exactly the same issue as you mentioned. Nexus 5 tends to lose network without any logical explanation and it tends to work at one place but stop showing network if you walk half a mile down the road (or may not show any network anywhere). Google has released an update in June in which they have updated the modem to solve the problem..given that I am in India and the June update was for India, Australia and Newzeland, it worked like a charm for me (all i had to do was flash the modem from twrp)..people as far away as netherlands have reported the modem to work for them..
NOTE: IF U INTEND TO FLASH THE LATEST MODEM, DO NOT FORGET TO TAKE A BACKUP OF YOUR CURRENT MODEM PRIOR TO FLASHING THE NEW ONE..
check your sim card. if you can, try someone elses.
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Kimpfimp said:
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Click to expand...
Click to collapse
hey kimpfimp... u r not alone .. ive had this problem for 2 months now .. .. i have a nexus 5 and i have this exact same problem .. leads me to believe maybe its software related .. started after lolipop .. havent been able to find a solution yet !
worst part is that it is happening on an Replacement device after i RMAd my first nexus for a power button problem !!
i hope its software related and can be fixed .. because google is now refusing to rma this as im now out of my warranty period !
I was curious if anyone else experienced or has familiarity with this issue. I've been dealing with this since I got the phone almost a year ago. Sometimes when my phone has been idling and I return to check something, the data connection will be unusable. The 3G icon will be visible but internet unavailable (4G works fine, but I prefer to have my phone set to 3G only). It's possible to wait 30-60 seconds for the connection to reset itself, or under settings, switching "Cellular data" or Airplane mode also restores it. Aside from that, the connection is mostly reliable & I don't have any usability issues once data has restored.
I've always ran CM & LOS on this phone so I haven't tried using a stock ROM (solution suggested in an older thread... Mobile data cutting out). I've also flashed the latest Lollipop Radio Firmware (fsg & modem). Thanks for any help.
Edit: I think this may have had something to do with visual voicemail being enabled. I've since switched to AT&T where VVM hasn't worked at all (they suggest using their app) and the problem has gone away.