Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.
Idem for me !
Hi,
I've the same problem with my Nexus 5. I think that it's a software problem because, when I put the speaker on, the problem is resolved. I think that it's due to 2 microphones and noise cancelation... Our voice is canceled ! I hope that Google is awared of that problem and will delivered a fix quickely. Specially that there is another problem with speaker that sometimes sizzles a lot ! I think that i'm going to buy a headset in the meantime. That's really a shame : a new phone that we cannot use to phone ! Even if yes for the other thinks Nexus 5 is great.
Are they other people that are the same problem ? How can we open a case in Google ? How they know that there is really something to fix ?
Thanks,
imjimmy said:
Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.
Click to expand...
Click to collapse
imjimmy said:
Hi Guys -
Black Nexus 5. It has been great in everything except placing and receiving calls. I don't use a headset just the phone directly. But whenever I call someone, people tell me that they can barely hear me. To fix that I literally have to move my mouth right next to the microphone and even then the voice is barely ok. I almost have to shout. People tell me that I sounded much louder on my own phone.
Also while hearing people on the phone the voice is too low. I use the volume control app and have the IN CALL volume on FULL. 5/5. Still I barely hear the other person and if it's noisy outside I cannot. Contrast to my previous phone in which I had to go down to 50% volume otherwise it was too loud.
Is this a defective unit? A hardware issue? Do I need to ask Google for replacement? I am loath to do that since the phone has been amazing in everything else. It's fast as hell and the battery life is super.
I wanted to know if any one has the same problem and whether it might be fixed with a software update or is it just a hardware issue and something wrong with my phone?
Thanks in advance.
Click to expand...
Click to collapse
Did you ask for an RMA? If so, what is the status?
I have the same issue and google has promised an RMA.
Its quite a pain not to have a phone for a week.
shrek8421 said:
Did you ask for an RMA? If so, what is the status?
I have the same issue and google has promised an RMA.
Its quite a pain not to have a phone for a week.
Click to expand...
Click to collapse
I don't think a replacement will help.
There are several other threads already
http://forum.xda-developers.com/showthread.php?t=2518840
exactly the same here... already some news what to do?
This issue seems to have become worse with the 4.2.2 update. The in-call volume is very very low. It's impossible for me to hear other people unless I am in a quiet room (the volume is maxed out). I recall with the stock 4.4.0 - the call volume was not that low.
For whatever reason, using a headset everything is fine. So for phone calls, Nexus 5 is only usable if I use a headset. It's impossible with the earpiece.
Anyone else having a problem with low in call volume? I'm wondering whether it's my specific phone. Everything else is perfect, and the battery life is insanely good. Wondering whether I should RMA.
I too am having this problem. It wasn't like this before the update but outside I can barely hear the other side. I don't make a lot of calls tbh but I remember shortly after I bought it making a call to another N5 and thinking how great it sounded.
Now it's hard to use.
I am having the same issue some days back. They Have replaced with new one..No issues so far..
Sent from my Nexus 5 using Tapatalk
Elemetrix said:
I too am having this problem. It wasn't like this before the update but outside I can barely hear the other side. I don't make a lot of calls tbh but I remember shortly after I bought it making a call to another N5 and thinking how great it sounded.
Now it's hard to use.
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Click to collapse
Hi - did you do anything. I am wondering whether RMA helps in such a case.
I haven't done anything with mine yet I was hoping to compare it to a friends N5 first.
I might try and contact Google.
Sent from my Nexus 5 using Tapatalk
So this is not a Moto G problem, I think. I've noticed in KitKat (on an Atrix HD first and now the Moto G) after I place a few calls the volume randomly lowers. Even though it is turned all the way up it is hard to hear people. When I reboot the phone it goes back to normal.
Has anyone experienced this and/or know why? When I had the Atrix I figured it was because KK was unofficial, but now the Moto G still does it at times.
gpgorbosjr said:
So this is not a Moto G problem, I think. I've noticed in KitKat (on an Atrix HD first and now the Moto G) after I place a few calls the volume randomly lowers. Even though it is turned all the way up it is hard to hear people. When I reboot the phone it goes back to normal.
Has anyone experienced this and/or know why? When I had the Atrix I figured it was because KK was unofficial, but now the Moto G still does it at times.
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Click to collapse
We are also experiencing this on the moto g however I don't on my nexus 5. I find that frequently my fiance is having this issue. It is fixed on her phone by turning the volume down and back up again but it's still annoying. Affects her speakerphone as well. If you come up with a fix or find anything out I would sure like to know
Sent from my Nexus 5 using Tapatalk
twister99403 said:
We are also experiencing this on the moto g however I don't on my nexus 5. I find that frequently my fiance is having this issue. It is fixed on her phone by turning the volume down and back up again but it's still annoying. Affects her speakerphone as well. If you come up with a fix or find anything out I would sure like to know
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Likewise on my Tesco Moto G volume on calls is suddenly very quiet until I turn the volume down and back up - very annoying.
Moto G (Tesco sourced on Giffgaff sim) -
I thought I was hearing things (...or not as the case turns out!). Since the kitkat update my call volumes are soooooo low, even on speakerphone.
My speakers are fine for other sounds like music etc but not for any calls.
Hope this can be resolved as I'm a bit 'mutton Geoff' at the best of times.
My cousin is having the same issue. This is a baddd problem! I wonder why more people aren't reporting this... Does anybody have any idea of what could be causing the issue?
JoNex said:
My cousin is having the same issue. This is a baddd problem! I wonder why more people aren't reporting this... Does anybody have any idea of what could be causing the issue?
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Click to collapse
Really wish I knew, it is definitely software related i'm about 90% sure so i'm hoping either an update fixes it or i'll have to root and hope I can fix it that way. We did download an app from the play store that kept the volume up but we only have the 8gb version so we took it off to conserve space and just hit the volume up button every time it happens and that does it but ANNOYING. Hopefully soon we see more development for this phone so we have more options
I have a Moto g versión 2013 and I have problems with the microphone.. When I receive and Make calls the other person can't hear me clearly, apparently it sounds very low.. I have installed another rom a few days ago and the problem got worst... Any ideas?
neto777 said:
I have a Moto g versión 2013 and I have problems with the microphone.. When I receive and Make calls the other person can't hear me clearly, apparently it sounds very low.. I have installed another rom a few days ago and the problem got worst... Any ideas?
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Click to collapse
I'm having the same issue with my Peregrine (XT1039), noticed it two days after rooting the device and installing CM12. I noticed it when comparing my own voice messages and the ones I received in WhatsApp. My call partners say that the volume is low as well, but still alright for understanding me. Still, it worries me since I've just destroyed any warranty claims for the future
Guys, I have the same problem with my XT1032 and I was at warranty and they replaced the micrphone but the problem is still here.
Eurofighter_ty said:
Guys, I have the same problem with my XT1032 and I was at warranty and they replaced the micrphone but the problem is still here.
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Click to collapse
After trying all manner of build.prop and mixer_paths.xml related modifications on my girlfriend's Moto G with no improvement, I noticed a user on another forum mentioning some mic hole cleaning with a needle. After purging a surprising amount of crap from the primary mic hole, everything works fine now. I later found out that there's a history of the phone being dropped in puddles and such. -_-;
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Moto G5 Plus's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
As for me noise cancellation works correctly, sound is clear enough
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
Sent from my Moto G (5) Plus using Tapatalk
Better than my previous phone.... Its as clear as it can be
I hear a lot of reviewers and users complaining of low call volume. Personally I don't what they're talking about, all calls I've made and received have been clear plenty loud enough to hear over any background noise. Excellent call quality and reception, better signal strength than my wife's S8+.
Sent from my Moto G (5) Plus using Tapatalk
For me there is this call quality issue too. It is worst when putting the phone between head and shoulder. It is no issue using the speaker.
Another related issue might be, when I try to use the Google Assistant while driving. I was using e.g. "Ok Google, what is my next turn". This only works with my G5+ having the engine switched off. As soon as there is background noise the voice commands get not detected.
My guess is a quite bad microphone.
Sent from my Nexus 5 using Tapatalk
There are issues with call quality, even after the software patch. My call recipients have been very frequently complaining about the terrible audio quality(a faulty noise cancellation system/ mediocre mic).
If this issue doesn't go away with next update, its definitely a hardware problem. I'll hold my decision till then :|
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
n7slc said:
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
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Click to collapse
Return the device, lenovo does not have not have fix for the low volume bug.
Sent from my Moto G (5) Plus using Tapatalk
Does anyone know how to increase speaker volume? I already used and changed the mixer_paths.xml but it did not increase anything ... Where can I be wrong?
ROM stock
sigulda1 said:
It is worst when putting the phone between head and shoulder.
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Click to collapse
This right here, I always do this and as soon as I do it people tell me they can barely hear me. I did try HD voice for the first time the other day since I switched to Verizon and that sounded like perfection though.
Don't know if you're still soliciting comments on call quality - but I have an interesting perspective. I've had the G5 plus since May of 2017. It's been great. Call quality was clear in both directions, in speakerphone or regular mode. Speaker volume for media (YT, Pandora, etc) was more than adequate. Then, about a week ago, it thought it was hooked up to charger when it wasn't, and wouldn't charge properly. I did an advanced warranty exchange through Moto, and the new one arrived on Monday.
The original phone never went above -35 firmware. This new one arrived with -83. The new one is still plenty loud with media content - but horrendous with in-call volumes. The speakerphone is barely louder than on regular mode. And that's with the volume turned up all the way. I'm calling Moto tomorrow to get this exchanged.
FWIW, both phones were rooted day one - using the same approach. I will relock and flash and unrooted stock image back to the phone tomorrow to verify that this isn't a kernel issue - and I suspect it isn't.
TL;DR - there may be legitimate hardware differences between the same model G5 Plus (RETUS) phones. That may account for why some complain about the issue and others have never seen a problem.
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Well, several hours later, after rolling back to 35 and bone stock, I had FULL volume on this new replacement phone. I've rooted it, and added my apps, and the volume has remained full, both speakerphone and earpiece. So I don't think it's hardware.
I'm downloading -83 and will apply that tomorrow to see if that's where the problem returns. Will post results here.
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
erkme73 said:
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
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Click to collapse
Nice too see someone doing some correct diagnosis, sadly the chances of Motorola reading this are zero.
Just to add, my uk G5plus has also never had volume issues, but then we seem to be the last place to get any updates, only had august update a month.
matrixzone said:
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
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Click to collapse
Will u tell pls, Where from j bought the phone & what's ur exact model no XT-16xx?
Its a real dealbreaker that with so many awesome PIE custom ROMs around with their awesome kernels with all the goodness of Gcam ports and awesome battery lives, the only bummer seems to be the in-call volume in the custom ROMs. Also, any MP3 played in any music player just is not loud enough as stock. Just because of this reason, I have decided to go Stock until that issue is resolved in the custom ROMs. All the developers "claim" that their ROMs have the Oreo firmware. My question is that is not the sound part of the firmware? How can they screw up that basic function when upgrading all the other cosmetics with kernels and all? A terrible workaround for this issue in the custom ROMs that I have heard is to "use Viper4android" or some other stuff to correct the audio.
Call quality is very poor on AT&T, mostly because of AT&T's lack of support for this device. Thing is, I bought this device for it's advanced features, which I have not been able to take advantage of to this day. I've been trying since day one of buying this device to get them to support wifi calling, HD voice, and VOLTE features on this device. The VOLTE is the worst, because when I'm on a phone call, it automatically downgrades my internet and/or mobile hotspot to HSPA+.
Sadly, AT&T only seems to care about supporting devices that are purchased directly through ATT these days. It is disappointing since when I first purchased this device, I was using a Tmobile Pre-paid SIM card and those features worked fine on there. Truth is, that is why I'm on XDA forums being active again, hoping to maybe find a solution to my problem here since AT&T support can't help me at all.
I've used Moto g 2013 and 2nd gen before. The call quality on those were excellent especially in the 2nd gen. I can't say the same about g5 plus tho. On a quiet place, the call quality is okay but it becomes hard to understand what's being said from the other side even in a mildly crowded place.