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Hi. I recently got this issue two weeks ago. I bought this phone late December.
Basically, the earpiece sounds REALLY fuzzy and loud, but not in a good way. Even a $30 phones one sounds better. It isn't clear at all. It sounds very buzzy and noisy.
Heres what i tried:
-Reflashing back to stock. It was still the same.
-Removing and putting back the T-Mobile SIM card. Worked for a bit, then it went back to how it was before.
-Lower the in-call volume. I lowered all the way to the lowest i could go. It still sort of loud considering it was at the lowest volume. It was still buzzy and unclear.
I can't send it back to Motorola as i voided my warranty. It's a little annoying, but i want to fix it. What can i do? I've tried blowing into the earpiece to see if it gathered any dust or anything but it never works. What should i do?
I've been thinking of grabbing a hair drier just in case some water got in there to see if it helps. I doubt it will.
What do you guys say? What can i do?
I have the same issue... During calls it almost sounds like some weird cracking noise.. I would also love a solution for this
Verstuurd vanaf mijn XT1032 met Tapatalk
Bump!!!
SamsungAdmire said:
Bump!!!
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Click to collapse
I also have this problem and I am having to send mine off for repair. The problem is that several people seem to have this problem and despite getting it repaired or replaced, they still suffer from the problem again and again. I don't want to have the hassle of repair/replace several times. This is very disappointing.
coursemyhorse said:
I also have this problem and I am having to send mine off for repair. The problem is that several people seem to have this problem and despite getting it repaired or replaced, they still suffer from the problem again and again. I don't want to have the hassle of repair/replace several times. This is very disappointing.
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I want to know if new update 4.4.3 fixes this issue. Anyone tried it?
Just for info, 4.4.4 update does not fix this issue.
The symptoms you describe are more of a hardware issue. I've seen this happen with both an earpiece and speaker. Send it in for service.
Solution for this problem
Hello everyone.
I have found a solution to this particular problem.
For the interested check http://forum.xda-developers.com/showpost.php?p=54867415&postcount=6
Hope I've helped.
Cheers
Hi all. I have some problems with my Moto G about 5 months old.
1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.
2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.
Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.
Thanks
Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.
Sent from my XT1034 using Tapatalk
coursemyhorse said:
Hi all. I have some problems with my Moto G about 5 months old.
1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.
2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.
Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.
Thanks
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Click to collapse
zener773 said:
Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.
Sent from my XT1034 using Tapatalk
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Click to collapse
Both of you, I would return and have the phone replaced, Mine is not doing any of those problems on official rom AND custom rom..
@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
[email protected] said:
@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
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Click to collapse
Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
That's also a known issue... Most moto g have a battery drop one time. Try to charge the battery for a few hours and then turn it on again.
coursemyhorse said:
Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
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Click to collapse
Ok wierd. It seemed like it was bricked but it was actually I think because the battery got so low that it needed a reset to actually take charge again.
EDIT: Yes thanks to the above for your help. So I bought this in Tesco UK. Reckon I should go back to them to get it replaced? I don't want the hassle if it won't fix either the sim thing or the ear piece. If they will continue to be problems I think I want a different phone. I checked the motorola forums and in fact, it seems that people have had the phone replaced up to twice and they still have the ear piece crackle/buzz problem. Some are saying it is a software problem since kitkat and that motorola will be looking to fix in a later udpate.
Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
[email protected] said:
Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
Click to expand...
Click to collapse
Any news on the ear piece problem then?
Since the replacement my earpiece still works good . They still don't have a real fix for it.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Moto G5 Plus's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
As for me noise cancellation works correctly, sound is clear enough
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
Sent from my Moto G (5) Plus using Tapatalk
Better than my previous phone.... Its as clear as it can be
I hear a lot of reviewers and users complaining of low call volume. Personally I don't what they're talking about, all calls I've made and received have been clear plenty loud enough to hear over any background noise. Excellent call quality and reception, better signal strength than my wife's S8+.
Sent from my Moto G (5) Plus using Tapatalk
For me there is this call quality issue too. It is worst when putting the phone between head and shoulder. It is no issue using the speaker.
Another related issue might be, when I try to use the Google Assistant while driving. I was using e.g. "Ok Google, what is my next turn". This only works with my G5+ having the engine switched off. As soon as there is background noise the voice commands get not detected.
My guess is a quite bad microphone.
Sent from my Nexus 5 using Tapatalk
There are issues with call quality, even after the software patch. My call recipients have been very frequently complaining about the terrible audio quality(a faulty noise cancellation system/ mediocre mic).
If this issue doesn't go away with next update, its definitely a hardware problem. I'll hold my decision till then :|
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
n7slc said:
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
Click to expand...
Click to collapse
Return the device, lenovo does not have not have fix for the low volume bug.
Sent from my Moto G (5) Plus using Tapatalk
Does anyone know how to increase speaker volume? I already used and changed the mixer_paths.xml but it did not increase anything ... Where can I be wrong?
ROM stock
sigulda1 said:
It is worst when putting the phone between head and shoulder.
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Click to collapse
This right here, I always do this and as soon as I do it people tell me they can barely hear me. I did try HD voice for the first time the other day since I switched to Verizon and that sounded like perfection though.
Don't know if you're still soliciting comments on call quality - but I have an interesting perspective. I've had the G5 plus since May of 2017. It's been great. Call quality was clear in both directions, in speakerphone or regular mode. Speaker volume for media (YT, Pandora, etc) was more than adequate. Then, about a week ago, it thought it was hooked up to charger when it wasn't, and wouldn't charge properly. I did an advanced warranty exchange through Moto, and the new one arrived on Monday.
The original phone never went above -35 firmware. This new one arrived with -83. The new one is still plenty loud with media content - but horrendous with in-call volumes. The speakerphone is barely louder than on regular mode. And that's with the volume turned up all the way. I'm calling Moto tomorrow to get this exchanged.
FWIW, both phones were rooted day one - using the same approach. I will relock and flash and unrooted stock image back to the phone tomorrow to verify that this isn't a kernel issue - and I suspect it isn't.
TL;DR - there may be legitimate hardware differences between the same model G5 Plus (RETUS) phones. That may account for why some complain about the issue and others have never seen a problem.
------------
Well, several hours later, after rolling back to 35 and bone stock, I had FULL volume on this new replacement phone. I've rooted it, and added my apps, and the volume has remained full, both speakerphone and earpiece. So I don't think it's hardware.
I'm downloading -83 and will apply that tomorrow to see if that's where the problem returns. Will post results here.
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
erkme73 said:
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
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Click to collapse
Nice too see someone doing some correct diagnosis, sadly the chances of Motorola reading this are zero.
Just to add, my uk G5plus has also never had volume issues, but then we seem to be the last place to get any updates, only had august update a month.
matrixzone said:
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
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Click to collapse
Will u tell pls, Where from j bought the phone & what's ur exact model no XT-16xx?
Its a real dealbreaker that with so many awesome PIE custom ROMs around with their awesome kernels with all the goodness of Gcam ports and awesome battery lives, the only bummer seems to be the in-call volume in the custom ROMs. Also, any MP3 played in any music player just is not loud enough as stock. Just because of this reason, I have decided to go Stock until that issue is resolved in the custom ROMs. All the developers "claim" that their ROMs have the Oreo firmware. My question is that is not the sound part of the firmware? How can they screw up that basic function when upgrading all the other cosmetics with kernels and all? A terrible workaround for this issue in the custom ROMs that I have heard is to "use Viper4android" or some other stuff to correct the audio.
Call quality is very poor on AT&T, mostly because of AT&T's lack of support for this device. Thing is, I bought this device for it's advanced features, which I have not been able to take advantage of to this day. I've been trying since day one of buying this device to get them to support wifi calling, HD voice, and VOLTE features on this device. The VOLTE is the worst, because when I'm on a phone call, it automatically downgrades my internet and/or mobile hotspot to HSPA+.
Sadly, AT&T only seems to care about supporting devices that are purchased directly through ATT these days. It is disappointing since when I first purchased this device, I was using a Tmobile Pre-paid SIM card and those features worked fine on there. Truth is, that is why I'm on XDA forums being active again, hoping to maybe find a solution to my problem here since AT&T support can't help me at all.
I've used Moto g 2013 and 2nd gen before. The call quality on those were excellent especially in the 2nd gen. I can't say the same about g5 plus tho. On a quiet place, the call quality is okay but it becomes hard to understand what's being said from the other side even in a mildly crowded place.
As we all know Pixels have this dreaded microphone issue. Sometimes it works, sometimes not. If you restart the phone, it temporary fix the problem and after few minutes/hours my mic doesn't respond again. I tried to flash different official rom released from https://developers.google.com/android/images but the issue is still there. I believe it's software issue because the hardware works. I'm now looking to root my phone and flash a custom rom, maybe they fixed the issue in their end.
I installed Sound Meter and Mic Tester to check once in while (you should too) if my mic is working. When I found that the mic don't respond the way it should, that's the time I restart my phone.
* Flashed different versions of: Nougat, Oreo, P (preview) ... but the issue is still there.
Can we list the Custom ROMs that fixes this annoying problem (is there any)?
Sound Meter(if mic is working)
https://photos.app.goo.gl/kcU0APX2pNPYjoG12
Sound Meter(No Response)
https://photos.app.goo.gl/a1lqNeyogTtuHRkE3
Mic Tester (if mic is working)
https://photos.app.goo.gl/K7oZYvSQDS2ndJHc2
Mic Tester (Flat)
https://photos.app.goo.gl/6BPoSryI3ECNJxwu1
chrizcrozz said:
As we all know Pixels have this dreaded microphone issue. Sometimes it works, sometimes are not. I tried to flash different official release from https://developers.google.com/android/images but the issue is still there. I believe it's software issue because the hardware works.
Can we list the Custom ROMs that fixes this annoying problem?
Click to expand...
Click to collapse
I had the problem in all oreo roms, but not in nougat or P. Been running the P preview since it was available and haven't had the issue once
jacobas92 said:
I had the problem in all oreo roms, but not in nougat or P. Been running the P preview since it was available and haven't had the issue once
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Click to collapse
Did you try to install Sound Meter and Mic Tester? If yes, is it stable (referring to mic Issue)?
chrizcrozz said:
Did you try to install Sound Meter and Mic Tester? If yes, is it stable (referring to mic Issue)?
Click to expand...
Click to collapse
No, I would just lose microphone functionality for a minute at a time, sometimes longer. It happened in phone calls a lot. I just thought my mic was going out but I'm glad I tried a few other roms before buying a new phone. I feel like my issue was far different from your current problems
If this was a software issue, everyone running android 8.1 would have this issue. This sounds like the audio codec manufacturing defect. Unless you have an app that is interfering with something, probably not software
That's weird,. I haven't encountered that issue not on stock but I never stayed on stock for long though as I flashed custom rom a couple of days after receiving my phone. Bought it new in March. I'm running Dirty Unicorns rom though, can be found from the link to Discord on my signature.
I'm definitely interested if you find anything. Installed the April update over the weekend and bam, no mic and random reboots. Factory reset didn't help. I would think it's firmware related since it happened immediately after the update, but idk. Both Sound Meter and Mic Tester show no response.
UPDATE:
I tried to load a custom ROM - Resurrection Remix 6
So far so good. I haven't experience the problem this day.
Usually, I restart my phone 6-8(or more) times a day just to temporary fix the microphone issue.
I will observe in a few days and update this asap.
UPDATE
Resurrection Remix 6.0 works great! I didn't have any problems! It seems fixes that microphone bug.
I have uptime of 36 hours and counting with out restarting my phone. I had few voice calls and few net calls (FB and Skype).
Super big thanks to all who's involved in making that project.
https://photos.app.goo.gl/60ABq4dUFnKNKAcE2
I installed Resurrection Remix 6 and I still have the same microphone issue. Can someone please confirm if by downgrading the problem will be fixed? Thank you.
chrizcrozz said:
UPDATE
Resurrection Remix 6.0 works great! I didn't have any problems! It seems fixes that microphone bug.
I have uptime of 36 hours and counting with out restarting my phone. I had few voice calls and few net calls (FB and Skype).
Super big thanks to all who's involved in making that project.
https://photos.app.goo.gl/60ABq4dUFnKNKAcE2
Click to expand...
Click to collapse
Do I need to downgrade before flashing Resurrection Remix 6.0?
I'm on 8.1.
jacobas92 said:
I had the problem in all oreo roms, but not in nougat or P. Been running the P preview since it was available and haven't had the issue once
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Click to collapse
Man, you can comfirm that you got no audio and microphone problems on android P?
If so, I will cry. :,)
zeth717 said:
Man, you can comfirm that you got no audio and microphone problems on android P?
If so, I will cry. :,)
Click to expand...
Click to collapse
problem persisting in Android P too..... i upgraded last night and works well for few hours, then today, starts again........
Thanks for the tip. Ever since I got the June 18 update (D1 android 8.1) I've had random reboots, mic and the odd speaker issue.
I rooted stock with twrp n magick no difference. Even b4 restoring apps. So this week have installed pixel dust. Such a great time BUT mic n speaker problems persist, and the random reboots have become complete crashes. Where I think my phone is bricked, but if you hold power long enough it reboots. That's where I'm at now. Barely got any apps installed, dealing with it. I think I'll give ressurection ROM a ago tomorrow. Thanks for the tip. I know easily when it's happening, because I use ok Google and voice typing ALOT.
I can't believe that only last month I was totally ignorant to this issue and loved my pixel a bit too much. Now it's like dancing with a dragon ?
Does anyone else have any more tips for dealing with this?
mattyyey said:
Thanks for the tip. Ever since I got the June 18 update (D1 android 8.1) I've had random reboots, mic and the odd speaker issue.
I rooted stock with twrp n magick no difference. Even b4 restoring apps. So this week have installed pixel dust. Such a great time BUT mic n speaker problems persist, and the random reboots have become complete crashes. Where I think my phone is bricked, but if you hold power long enough it reboots. That's where I'm at now. Barely got any apps installed, dealing with it. I think I'll give ressurection ROM a ago tomorrow. Thanks for the tip. I know easily when it's happening, because I use ok Google and voice typing ALOT.
I can't believe that only last month I was totally ignorant to this issue and loved my pixel a bit too much. Now it's like dancing with a dragon
Does anyone else have any more tips for dealing with this?
Click to expand...
Click to collapse
I was also pleasantly oblivious a week ago. And I've been running on the March 2018 security patch since...well...March. So I can confirm this issue isn't caused by the June (or April, as another hypothesized) security patch. I haven't updated because I've been using Magisk for root since day 1 (opted not to install twrp), and the one time I system-updated to March, it don't go smoothly with magisk.
My repeating symptoms:
Mic failure some number of hours after boot.
And yesterday (not sure if it's repeating):
Could not receive income phone calls
so I received a Hangouts call instead, and phone did not stop vibrating until the Hangouts call was finished.
Around the time these symptoms started I had:
1 never-before-seen phone brick while I wasn't looking at it. Picked up phone, black screen, no response. Held power button for ~10 seconds to reboot.
1 never-before-seen instance of super laggy scrolling. Freezing for a second before it would scroll. Rebooted to fix.
Claimed fixes:
some say uninstalling apps solved it
some say upgrading to P
some say replacing the motherboard
The frustrating part is not having any way to know what the problem is or what the solution is. And people are experiencing different symptoms, so we can't even be sure we are having the same problem.
This article https://9to5google.com/2018/02/08/google-lawsuit-pixel-defective-microphone/ explains the cause:
If you’ll recall, Google’s 2016 Pixel devices, the Pixel and Pixel XL, faced microphones issues not too long after launch. As Google explained in early 2017, this issue was attributed to “a hairline crack in the solder connection on the audio codec,” with a warranty replacement being the only reliable fix. Later on in the manufacturing process, Google refined this part of the device to reduce the chances of this problem occurring.
Obviously, that was a frustrating issue for Pixel users, as it essentially disabled all three microphones on the device. What made the problem worse, though, was that holding the device in a different way or even a change in temperature could make the problem come back after it had seemingly gone away.
Click to expand...
Click to collapse
Free Motherboard replacements are being offered http://piunikaweb.com/2018/05/03/untangling-google-og-pixel-motherboard-replacement-mess/ by UBreakIFix:
Google is providing free motherboard replacements, but only to those encountering bootloops due to microphone-related issues (lawsuit affect?). Some one who claims to be working for uBreakiFix have recently confirmed this on a Reddit thread discussing the matter.
Click to expand...
Click to collapse
abemore said:
I was also pleasantly oblivious a week ago. And I've been running on the March 2018 security patch since...well...March. So I can confirm this issue isn't caused by the June (or April, as another hypothesized) security patch. I haven't updated because I've been using Magisk for root since day 1 (opted not to install twrp), and the one time I system-updated to March, it don't go smoothly with magisk.
My repeating symptoms:
Mic failure some number of hours after boot.
And yesterday (not sure if it's repeating):
Could not receive income phone calls
so I received a Hangouts call instead, and phone did not stop vibrating until the Hangouts call was finished.
Around the time these symptoms started I had:
1 never-before-seen phone brick while I wasn't looking at it. Picked up phone, black screen, no response. Held power button for ~10 seconds to reboot.
1 never-before-seen instance of super laggy scrolling. Freezing for a second before it would scroll. Rebooted to fix.
Claimed fixes:
some say uninstalling apps solved it
some say upgrading to P
some say replacing the motherboard
The frustrating part is not having any way to know what the problem is or what the solution is. And people are experiencing different symptoms, so we can't even be sure we are having the same problem.
This article https://9to5google.com/2018/02/08/google-lawsuit-pixel-defective-microphone/ explains the cause:
Free Motherboard replacements are being offered http://piunikaweb.com/2018/05/03/untangling-google-og-pixel-motherboard-replacement-mess/ by UBreakIFix:
Click to expand...
Click to collapse
I never had bootloops but the mic and audio issue, with stockROM, pixel dust and CrDroid. Then I heard about the ubreakifix possibility and when to the next store and they changed the MB without hesitation. Since then it works like a charm. Just go there, they are very helpful. That's a hardware issue not a software one.
Long story short - the update triggers the behavior(s), but its actually a manufacturing fault. You can replace part or your full motherboard to fix it. I personally just flashed stock and took it back to EE and they replaced it no cost. I remembering reading its a common problem with a certain early batch of Pixels. I've lost the link but you can use your serial number to check if its an early version thats effected. Apparently its only effects less than 3% of phones but the problem looks bigger when i was searching lmfao.
Anyway software fixes might help, but ultimately its a hardware issue. Get it replaced. Yeah they sent me a new one with a locked bootloader so i have to start from scratch but thats better than living with the error.
mattyyey said:
Long story short - the update triggers the behavior(s), but its actually a manufacturing fault. You can replace part or your full motherboard to fix it. I personally just flashed stock and took it back to EE and they replaced it no cost. I remembering reading its a common problem with a certain early batch of Pixels. I've lost the link but you can use your serial number to check if its an early version thats effected. Apparently its only effects less than 3% of phones but the problem looks bigger when i was searching lmfao.
Anyway software fixes might help, but ultimately its a hardware issue. Get it replaced. Yeah they sent me a new one with a locked bootloader so i have to start from scratch but thats better than living with the error.
Click to expand...
Click to collapse
You're right. I ended up getting a free repair from uBreakifix. The guy said he wasn't allowed to tell me what he did to fix it. I noticed he had downgraded me from Android 9 to 7.1.2. I hoped that wasn't the secret fix. On closer examination, I noticed the serial number had changed, which means they replaced my motherboard...for free...on an out of warranty Pixel that I bought second hand. :good:
Hi, I owned my P7Pro since few weeks and, few days ago, I began to suffer of mic issue, people couldn't hear like my voice is sub cut, or as I'm speaking underwater...
I don't know if it's a software or a hardware problem. Is there people who's suffering of this issue that can help me ?
Whenever anyone complains that they can't hear you, first confirm that it's you and not them.
Try using Google's Recorder app and playback what you sound like, or record a video and listen to the audio back.
The problem is P7Pro got 2 mics, I'm hearing me when I record a video, but, I have the problem when I'm using g-recorder app
Anyone ? :/
you're rooted or not?
seadersn said:
you're rooted or not?
Click to expand...
Click to collapse
No, my phone is full stock, I use the record app to test, looks like my bottom mic is working, but not top one ... and it's not easy to clean cuz the hole is tiny af
If you've gone into safe mode and did a factory reset and the issue persists it's time to call Google and RMA the device.