Database Info

[Q] error message when unlocking bootloader

So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?

It s a strange problem. Which model exactly is your? Can be helpful for others..

Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number

kieranc88 said:
So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?
Click to expand...
Click to collapse
newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Just generic moto g bought in UK from Tesco mobile but unlocked, I'll try the no spaces, but does that mean just look for spaces at beginning and end or in the centre of the text as well

newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Did still getting error

There was about five spaces in the number altogeteher.
Any luck?

If you are having this issue, can you DM me. Thanks.
Sent from my XT1058 using XDA Premium 4 mobile app

Having the same problem
I'm having the same problem with a Moto G that I bought from Tesco. I'm sure I'm copy-pasting everything without any blank spaces...
Is it possible that Tesco's devices are not eligible for bootloader? I managed to unlock the SIM so the phone works with all providers.

[Q] Tesco Moto G Bootloader unlocking issue

I picked a Moto G around new year from tesco
initially phone was sim locked to Tesco but I unlocked it using unlock code from ebay.
Today I was trying to unlock bootloader but motorola site gave me an ugly and heartbreaking error message when I entered output of of fastboot oem get_unlock_data
Your device does not qualify for bootloader unlocking.
Any help

It's easy to make a mistake and include a space. Try again.

lost101 said:
It's easy to make a mistake and include a space. Try again.
Click to expand...
Click to collapse
Problems with a mistake is that if one can easily spot it than why he will make it
:silly:
Tried again, but still the same result:crying:

Finally I was able to do it :good:
Problem was that earlier I was old version old version of fastboot
installing a new version solved the issue
Just posting so it might help someone in same situation...

thechamp007 said:
Finally I was able to do it :good:
Problem was that earlier I was old version old version of fastboot
installing a new version solved the issue
Just posting so it might help someone in same situation...
Click to expand...
Click to collapse
took me 2 attempts to get my code,the thing is i even knew about removing the spaces but missed one ,useful information about fastboot and might stop people from looking for spaces what are not there .

[Q] Anyone able to unlock AT&T XT1045 (moto G 4G LTE)?

I just bought one from ATT store. I tried to unlock the bootloader. but motorola website says "your device does not qualify for bootloader unlocking". Anyone had success unlocking bootloader?

angle409 said:
I just bought one from ATT store. I tried to unlock the bootloader. but motorola website says "your device does not qualify for bootloader unlocking". Anyone had success unlocking bootloader?
Click to expand...
Click to collapse
I have the same problem
hopefully someone is going to help us

I have heard it mentioned that you can temporarily root the ATT/AIO/Cricket XT1045 on Android 4.4.4, but not permanently (yet). I have no idea how, though.
Can someone help us out?

I had an hour or so long talk with an AT&T employee who actually knew what they were talking about. I believe due to restrictions in ATT tech chat, he was unable to post either links or straight out tell me how to do it, but he said that it is very possible.
Perhaps people should try logging into their AT&T account and using the tech chat to see what someone can come up with.

Has any progress been made on this? I have XT1045 from Cricket Wireless (owned by AT&T) and the bootloader is not unlockable using the conventional method.

Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4

BruteSource said:
Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4
Click to expand...
Click to collapse
I am having same problem. I called Motorola - the CSA said just keep trying, try using different browser, different computer, etc. -- I have tried Windows Explorer, Windows Chrome, Mac Safari - get same response.

AlexS01 said:
I have the same problem
hopefully someone is going to help us
Click to expand...
Click to collapse
OK. Here I go. Sorry I'm kind of new to XDA. I too have a xt1045 and I just unlocked the boot loader and I too am on ATT.
I bought my phone from Motorola unlocked, idk if ATT or cricket or whatever carrier sells them unlocked too. That may affect bootloader unlocking since you may need an unlocked device to see unlock boot loader.
Now down to the bootloader code.
Make sure you are copying the code correctly from the command prompt. I think the first time I tried to unlock bootloader, I may have copied wrong or something like that. Also, I have heard reports of people retrying, have their devices verified, and getting a code to unlock bootloader. Hopefully that is the case for you guys and unlocking is a viable option.
Hope I helped
Feel free to ask me question about unlocking the bootloader.
I haven't rooted yet and I am getting ready for that.

FYI: you we're able to unlocked your bootloader only because you purchased your device directly from Motorola. The rest of us who purchased from a carrier are F*CKED.

command prompt
howasaur said:
OK. Here I go. Sorry I'm kind of new to XDA. I too have a xt1045 and I just unlocked the boot loader and I too am on ATT.
I bought my phone from Motorola unlocked, idk if ATT or cricket or whatever carrier sells them unlocked too. That may affect bootloader unlocking since you may need an unlocked device to see unlock boot loader.
Now down to the bootloader code.
Make sure you are copying the code correctly from the command prompt. I think the first time I tried to unlock bootloader, I may have copied wrong or something like that. Also, I have heard reports of people retrying, have their devices verified, and getting a code to unlock bootloader. Hopefully that is the case for you guys and unlocking is a viable option.
Hope I helped
Feel free to ask me question about unlocking the bootloader.
I haven't rooted yet and I am getting ready for that.
Click to expand...
Click to collapse
can you list the commands you used im really hoping i typed in something wrong and my bootloader can get unlocked, i have a xt1045 motorola moto g 1st gen peregrine from at&t

unfortunate, xt1045 at&t moto g first gen
i called motorola and theres no way to unlock this models bootloader, talked to at&t and they were taken aback tht i even asked lol

Any body have this model rooted at all? I would at least love to have xposed.
Sent from my XT1045 using XDA Free mobile app

same with me but supposedly were getting 5.1 though so there might be rooting available for i now who knows hopefully someone will come up witrh something soon

gecko702 said:
same with me but supposedly were getting 5.1 though so there might be rooting available for i now who knows hopefully someone will come up witrh something soon
Click to expand...
Click to collapse
Yea I'm going crazy with no root but 5.1 sounds nice.
Sent from my XT1045 using XDA Free mobile app

bigblue4life said:
Yea I'm going crazy with no root but 5.1 sounds nice.
Sent from my XT1045 using XDA Free mobile app
Click to expand...
Click to collapse
oh yea me too hopefully 5.1 there will be a root method,but im getting another phone soon the alcatel idol 3 but ll use this phone as a backup or just give it to my younger brother

yes
BruteSource said:
Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4
Click to expand...
Click to collapse
someone can find out soon all att and cricket for unlock
---------- Post added at 12:11 AM ---------- Previous post was at 12:07 AM ----------
rapperdeveloper said:
i called motorola and theres no way to unlock this models bootloader, talked to at&t and they were taken aback tht i even asked lol
Click to expand...
Click to collapse
dont buy locked divice ever LOl

DJTeeJay said:
FYI: you we're able to unlocked your bootloader only because you purchased your device directly from Motorola. The rest of us who purchased from a carrier are F*CKED.
Click to expand...
Click to collapse
Not true at all, mine came factory Unlocked.. Only thing I did with it the first day was Update Prl which I don't even know if it did for sure to anything later

shoobiedoobiiwhompwop said:
Not true at all, mine came factory Unlocked.. Only thing I did with it the first day was Update Prl which I don't even know if it did for sure to anything later
Click to expand...
Click to collapse
Unlocking bootloader and being carried unlocked are 2 totally different chapters...

DJTeeJay said:
Unlocking bootloader and being carried unlocked are 2 totally different chapters...
Click to expand...
Click to collapse
Yeah except i was only replying to him saying if you got your moto G from a carrier it's locked always your f**ked , and that aint so ..
And I didn't say carrier unlocked uh I got it from a carrier new , so yeah soon as I opened the box and entered bootloader it said unlocked yes and no warning screen upon boot either saying this device has been unlocked .
For you guys with At&T-XT1045 or any try this k , Lemme know if it worked
1.) Unlink your Device from motorola ID which means dont be signed in from your device in settings menu -unlink it & don't log in with your google account neithaa dawg.
2.) Unlink from motorola site if needed if option is there
3.) Sign into website and drag the entire policy bar to the bottom (like you read it in entirety) click I agree and check for key eligibility again
4.) Try again with IE 11 if you haven't used it already
5.) recheck your string letter for freakin letter removes all spaces make sure you include # signs try one more time.. There are 4-5 spaces when you just copy/paste the string so paste the code into notepad with any extra spaces deleted please.
See here from about 3:00 on -->> https://www.youtube.com/watch?v=YjsO7t5ulhw
6.) If all that failed spend $25 get http://theroot.ninja/ ( for only 5.01 or lower - doesn't work on 5.02 I heard)
7.) If all else has failed head to thee motorala-forumwhere they are informing moto G owners to send email with their fastboot oem get_unlock_data + fastboot getvar al, and they should be able to accomodate you..
8.) Proceed to adb Sideload or Flash This Total Sauciness Either Way Moto G 2014 Owners

shoobiedoobiiwhompwop said:
Yeah except i was only replying to him saying if you got your moto G from a carrier it's locked always your f**ked , and that aint so ..
And I didn't say carrier unlocked uh I got it from a carrier new , so yeah soon as I opened the box and entered bootloader it said unlocked yes and no warning screen upon boot either saying this device has been unlocked .
For you guys with At&T-XT1045 or any try this k , Lemme know if it worked
1.) Unlink your Device from motorola ID which means dont be signed in from your device in settings menu -unlink it & don't log in with your google account neithaa dawg.
2.) Unlink from motorola site if needed if option is there
3.) Sign into website and drag the entire policy bar to the bottom (like you read it in entirety) click I agree and check for key eligibility again
4.) Try again with IE 11 if you haven't used it already
5.) recheck your string letter for freakin letter removes all spaces make sure you include # signs try one more time.. There are 4-5 spaces when you just copy/paste the string so paste the code into notepad with any extra spaces deleted please.
See here from about 3:00 on -->> https://www.youtube.com/watch?v=YjsO7t5ulhw
6.) If all that failed spend $25 get http://theroot.ninja/ ( for only 5.01 or lower - doesn't work on 5.02 I heard)
7.) If all else has failed head to thee motorala-forumwhere they are informing moto G owners to send email with their fastboot oem get_unlock_data + fastboot getvar al, and they should be able to accomodate you..
8.) Proceed to adb Sideload or Flash This Total Sauciness Either Way Moto G 2014 Owners
Click to expand...
Click to collapse
Does not work for me, i have Moto G 4G XT1045 from ATT.
Anyone tried to Flash another firmware? i will try that i'll bring news here, hope my IMEI don't desappear :/
Grettings!

Help guys !! I can't unlock my bootloader (XT1541)

Hello guys..
I own the XT1541 model, i purchased it about a month ago from amazon.de and i've been wanting to root the phone since i laid my hands on it, after doing a lot of research on rooting, its advantages and risks, I still want to root it anyways.
The problem is that i applied all of the pre-rooting steps for bootloader unlocking such as allowing OEM unlocking and USB debugging and then I booted into recovery mode and performed the "fastboot oem get_unlock_data" command to get a serial number that i inserted into the corresponding box in the requested way and accepted all the terms and conditions but It still gives me an error telling me that my device is not eligible for bootloader unlocking even though i've lots of videos of people unlocking the same model i have and succeeding >.<
Can anyone help me with this ? I've seen a lot of people on XDA succeeding in unlocking the bootloader and rooting the exact same model i have (XT1541)

Maestrae said:
Hello guys..
I own the XT1541 model, i purchased it about a month ago from amazon.de and i've been wanting to root the phone since i laid my hands on it, after doing a lot of research on rooting, its advantages and risks, I still want to root it anyways.
The problem is that i applied all of the pre-rooting steps for bootloader unlocking such as allowing OEM unlocking and USB debugging and then I booted into recovery mode and performed the "fastboot oem get_unlock_data" command to get a serial number that i inserted into the corresponding box in the requested way and accepted all the terms and conditions but It still gives me an error telling me that my device is not eligible for bootloader unlocking even though i've lots of videos of people unlocking the same model i have and succeeding >.<
Can anyone help me with this ? I've seen a lot of people on XDA succeeding in unlocking the bootloader and rooting the exact same model i have (XT1541)
Click to expand...
Click to collapse
Same problem here...xt1550..
Hope anybody help..
Help needed asap...cos i want to root my device

Hello there,
You have to register your phone to Motorola ID, otherwise Motorola doesn't give your unlock code. Boot to your normal rom, go to "Settings" and look for something like "Motorola Device ID". I had the exactly same problem.
Cheers

Hi,
I have the same issue, I've tried all advises I've found on net:
1. I have checked multiple times that there are no spaces in string that I pase into motorola web page
2. I have tried using motorla Data Scrub Tool - also no success
3. I've tried Chrome, Firefox and Edge
4. I've tried subscribing & unsubscribing from Moto ID
Nothing worked
my CID is 0x0007 so according to h t t p s://forums.motorola.com/posts/35e4d3be5c?page=52 (sorry, I can't post URLs yet ) it should be unlockable
In the last post I see the motorola is moving to lenovo servers, so I hope this is temporary issue

skraburski said:
Hi,
I have the same issue, I've tried all advises I've found on net:
1. I have checked multiple times that there are no spaces in string that I pase into motorola web page
2. I have tried using motorla Data Scrub Tool - also no success
3. I've tried Chrome, Firefox and Edge
4. I've tried subscribing & unsubscribing from Moto ID
Nothing worked
my CID is 0x0007 so according to h t t p s://forums.motorola.com/posts/35e4d3be5c?page=52 (sorry, I can't post URLs yet ) it should be unlockable
In the last post I see the motorola is moving to lenovo servers, so I hope this is temporary issue
Click to expand...
Click to collapse
The unlocking tool on the website is temporarily broken.

I've checked again today in the mornging and good news is that it works again!

Not able to unlock bootloader on Motorola website

Is the Motorola website not working properly for unlocking the bootloader on devices? Every time i try to request the unlock key for it a page that only says "There has been an error with your request." appears. What can i do to unlock the bootloader even with this error?

Where did you get your phone? Some bootloaders are not unlockable.

RETIEF said:
Where did you get your phone? Some bootloaders are not unlockable.
Click to expand...
Click to collapse
Its a T-Mobile 5G ace and i bought it used

LazySomeguy said:
Its a T-Mobile 5G ace and i bought it used
Click to expand...
Click to collapse
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.

You should be able to unlock it. The exception is if the previous owner relocked the bootloader. In that case, the bootloader cannot be reunlocked.

FoneWatcher said:
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
Click to expand...
Click to collapse
the Device Unlock app says that its permantly unlocked
Edit: the seller i bought it from said the IMEI associated with the phone was clean and said it had no problems having to do with not being paid off

I am also having a problem. This seems to be a problem with their website. I tried different browers, computers, and connections. Get that error every time after submitting the device key.

I tried with my new G100, and I have the same error. Any idea of a workaround?

I am having the same error with my Motorola G Stylus 2020 it has to be with their websites ive tried different browsers, computers, they need to solve this issue!!!

same error, i pray their system is down temporarily, G100 with different browsers.

I tried all methods that involve the motorola website I found on the forum but none work. I contacted motorola support, I'll keep you posted if I find anything.

Same here. I called and finally got level 2 support which said they couldn't help. They sent me to the motorola forums where I've asked about it. Will post if I get a reply as well.

Here is a link for the motorola unlock bootloader thread. Post your device ID there
English Community-Lenovo Community

I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.

kuon-orochi said:
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
Click to expand...
Click to collapse
Yep. i did it just now and the site seems to be working again

confirmed working again

Ok, for reference, as there are some different things scattered alongside the forum.
I have a G100, german model (I'm in switzerland, but it's considered german).
What I had to do:
- go here <https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a>
- contrary to what customer service told me, the global portal works, even with a german model
- the website was down, but it's up now, if it's down for you, I guess you'll have to try again, customer support did not help me
- BUT, to be able to use the unlock code with `fastboot oem unlock <code>` you need first to activate "OEM unlock" in the Developer settings.
- To access this settings, you need to activate the phone. Some says it works on wifi, but I used LTE for the initial setup, just to be sure. After the setup, I did a few calls, I don't know if this is significant, but the first call took like 5 minutes to connect (I say this because you might be tempted to turn the phone off right after the activation). I applied all the updates, left my phone on my desk, and after 72h this settings was accessible (not grayed).
- After toggling the setting, you can use `fastboot oem unlock` and proceed with lineage installation

I just successfully bootloader unlocked a Moto G 5G (2022) using the website. It took them about five minutes to email me the unlock code after I submitted the string on the website.
Keep in mind that you are referencing two different things: network locks, and bootloader locks. The device may have a clean IMEI and be network unlocked (you can use any carriers SIM in the SIM tray). This doesn't necessarily mean that the bootloader can be unlocked for purposes of flashing custom ROMS. You'll need a phone that is both network unlocked and has an unlockable bootloader.

that's why wiko is better........

I'm having the same issue but with my xt2131-1 model. I received the unique code via email and it says failed to validate code.