So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?
It s a strange problem. Which model exactly is your? Can be helpful for others..
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
kieranc88 said:
So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?
Click to expand...
Click to collapse
newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Just generic moto g bought in UK from Tesco mobile but unlocked, I'll try the no spaces, but does that mean just look for spaces at beginning and end or in the centre of the text as well
newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Did still getting error
There was about five spaces in the number altogeteher.
Any luck?
If you are having this issue, can you DM me. Thanks.
Sent from my XT1058 using XDA Premium 4 mobile app
Having the same problem
I'm having the same problem with a Moto G that I bought from Tesco. I'm sure I'm copy-pasting everything without any blank spaces...
Is it possible that Tesco's devices are not eligible for bootloader? I managed to unlock the SIM so the phone works with all providers.
Related
Hi
I have problem motorola not allow to unlock my bootloader with this massege:
Your device does not qualify for bootloader unlocking.
This Photon Q is from Sprint .
Any one help?
m.
Copy and paste the code. It has to match EXACTLY.
Hi arrrghhh
This is a code :
9900020008000000#5441363935303254593400000000000000000000#5C2D5B1C871C66F72E5BF72404DE926E44948A76#C75BD600020011000000000000000000
micron said:
Hi arrrghhh
This is a code :
Click to expand...
Click to collapse
Ehm... I meant copy and paste it into the fastboot command to avoid typo's.
Again, if you even get 1 character wrong, the unlock will fail.
Do not post the code publicly, first part of it is your IMEI.
Oki fix remove any symbol.
Any idea what is the problem ?
I copy and paste the code many time but not success.
m.
micron said:
Oki fix remove any symbol.
Any idea what is the problem ?
I copy and paste the code many time but not success.
m.
Click to expand...
Click to collapse
I didn't quote the code for a reason. Skrilax_CZ recommended you remove it, and I would concur.
Edit your post and remove the code. I never wanted you to paste it in here, sorry I did not make that clear.
At any rate, all I can say is make VERY sure that the code you are provided is the SAME code you are using for the fastboot command.
I didn't even think about asking - but I assume you're not using it as a CDMA device. Did you buy one with a bad ESN? If so, I wonder if they prevent bad ESN devices from being officially unlocked...
Good luck.
Oki
I find a solution after update to last new version
Download this : http://forum.xda-developers.com/showthread.php?t=2143437
After download and share fail with samba windows or mac sharing, you need to mount from file manage > remote storage
After fix permission go to adb folder and type : "adb shell", "cd /mnt/rfs0", "./su" , "cd /", "ln -s /mnt /storage"
Next step go to console and type :
adb kill-server
adb shell /storage/rfs0/pwn
Next : Install apk package from phone , Reboot Phone and now your phone is rooted!
Update from Play Market SuperSu and go.
Best regards,
m.
Rooting and unlocking bootloader is not the same thing.
Skrilax_CZ
Yes not the same but in this moment motorola support dumb to give unlock.
and this is solution for my.
would pester them until they do.
m.
micron said:
Oki fix remove any symbol.
Any idea what is the problem ?
I copy and paste the code many time but not success.
m.
Click to expand...
Click to collapse
Try to enter the code manually.
In may case when I copy and paste the code I also got the message "Your device does not qualify for bootloader unlocking."
However when I entered the code manually I got unlock code.
micron said:
Hi
I have problem motorola not allow to unlock my bootloader with this massege:
Your device does not qualify for bootloader unlocking.
This Photon Q is from Sprint .
Any one help?
m.
Click to expand...
Click to collapse
had the same problem over the weekend. fixed now tho
Hinyo said:
had the same problem over the weekend. fixed now tho
Click to expand...
Click to collapse
First of all the site won't even load most of the time on Chromium, IE opens it fine. Typing code manually doesn't help, any ideas?
saint_tm said:
First of all the site won't even load most of the time on Chromium, IE opens it fine. Typing code manually doesn't help, any ideas?
Click to expand...
Click to collapse
You're sure it hasn't already been unlocked?
Did you try copy and paste?
What error do you get?
arrrghhh said:
You're sure it hasn't already been unlocked?
Did you try copy and paste?
What error do you get?
Click to expand...
Click to collapse
The SDK reboot to fastboot says it is locked (on phone screen).
Yes copy and paset was my first try (few times, 4 lines, not 5)
Error in IE is "Your device does not qualify for bootloader unlocking."
saint_tm said:
The SDK reboot to fastboot says it is locked (on phone screen).
Yes copy and paset was my first try (few times, 4 lines, not 5)
Error in IE is "Your device does not qualify for bootloader unlocking."
Click to expand...
Click to collapse
Where was your Q purchased? Second hand I presume?
I wonder if bad ESN devices do not qualify. Or if it has been unlocked, and relocked... perhaps it cannot be unlocked again.
Good luck.
Tried it once more a minute ago and it worked, looks like motorola servers weren't in the mood earlier
Thanks for your help
Hi i have a tesco UK moto.G with sim unlocked to any network.
I have tried to get an unlock code for the bootloader but when i enter my string on the Motorola website it
states bootloader can not be unlocked and no code is given or a link to ask for one.
So can anyone advise me how i might unlock the bootoader so i can root and install a recovery.
Is there a simple step by step available...
many thanks
sas007
Any spaces in the string? Removed the word [Bootloader] ? Used all the lines of the string?
I can get a device ID, and my device is listed as supported, but I am getting "Device not found" error when verifying that my device is eligible for unlock. Why?
This error means that our unlock tool checked our online database but could not find a match between the Device ID/Unlock Data you submitted and any device in our database. This should only happen if the device data entered is not correct, or there are delays in updates to our device database.
Click to expand...
Click to collapse
I can retrieve a device ID, and my device is listed as supported, but I am getting another error. Why?
"DEVICE NOT ELIGIBLE FOR UNLOCK" ERROR
This error means that our unlock tool checked our online database and determined your device and carrier combination is not part of our unlockable bootloader program and, therefore can not be unlocked. Some of our operator partners do not allow unlockable devices on their networks. That is why a device with one operator may be unlockable, but the same model with a different carrier might not.
Click to expand...
Click to collapse
mokkami said:
Any spaces in the string? Removed the word [Bootloader] ? Used all the lines of the string?
I can get a device ID, and my device is listed as supported, but I am getting "Device not found" error when verifying that my device is eligible for unlock. Why?
I can retrieve a device ID, and my device is listed as supported, but I am getting another error. Why?
Click to expand...
Click to collapse
So in short the tesco moto.G can not have its bootloader unlocked..??
I did not buy it from Tesco so sry, no answer.......
Hi
I'm going through the process of rooting my phone, but I can't unlock my bootloader according to the Motorola website.
I have the EU 16GB version of the Moto G, bought in Belgium, upgraded to Android 4.4.
ADB and Fastboot both work, all the drivers are installed and I can get the unlock data.
When copy-pasted on the Motorola website (in one line, without the (bootloader) and spaces, as mentioned on the guide) I get the "Your device doesn't qualify for bootloader unlock"
It should be supported, according to the page on Motorola's website (which I can't link to due to being a new user)
I tried a few times, checked if the code was 100% correct and it just doesn't work.
I'm lost, any help ?
Thanks
I have the same problem. Contacted Motorola support, they asked me for my IMEI and a screenshot of fastboot oem get_unlock_data .
Still waiting for an answer... maybe if you contact Motorola also, this problem will get more priority.
fransik92 said:
I have the same problem. Contacted Motorola support, they asked me for my IMEI and a screenshot of fastboot oem get_unlock_data .
Still waiting for an answer... maybe if you contact Motorola also, this problem will get more priority.
Click to expand...
Click to collapse
Thanks, will send email right now
Also make sure that you're not pasting in extra spaces, as the form will recognize them as characters
Sent from my Moto G
mrcorey said:
Also make sure that you're not pasting in extra spaces, as the form will recognize them as characters
Sent from my Moto G
Click to expand...
Click to collapse
I checked multiple times for deleted characters, extra spaces, incorrect copy-paste, etc. The code I sent was exactly the one my phone gave me...
Sent an email to Motorola support with my IMEI and a screenshot of the unlock data. Waiting for an answer.
Same thing keeps on happening to me today! I'm trying to unlock my freshly bought 16GB version from Amazon.co.uk.
Okay, my device is unlocked !
Tried this morning, it went through but I didn't receive the mail from Motorola on GMail. Tried a few times, no luck.
I then tried with YOPMail (disposable email) and got the mail.
Device is unlocked and ready to root
Now to have some fun with it
I also had more luck today! Just recieved the unlockcode in my gmail :victory:
Any strong solution ? I tried via Google Chrome and Internet Explorer, nothing seem to work.
Any help will be appreciated
thank you Sagar Khanapurkar
Just got my Moto G. I tried to unlock my bootloader from the Moto site and I'm having problems as well. I'm positive I'm entering the code correctly and its saying my device doesn't qualify. On the forum thread my CID number shows that it should be eligible for unlock unlock. Apparently Moto hasn't replied with the response in the forum thread, so I guess we'll just have to wait and see what happens happens. I'm ready to root this mofo also.
Failed by opening bootloader
dskrilz said:
Just got my Moto G. I tried to unlock my bootloader from the Moto site and I'm having problems as well. I'm positive I'm entering the code correctly and its saying my device doesn't qualify. On the forum thread my CID number shows that it should be eligible for unlock unlock. Apparently Moto hasn't replied with the response in the forum thread, so I guess we'll just have to wait and see what happens happens. I'm ready to root this mofo also.
Click to expand...
Click to collapse
Here the Same, i have the G since last Monday and i failed by trying to open the bootloader for rooting...
I got the same error. What I did was I copied it by hand. Hope it helps
Problem solved.
try doing this
paste the code
go to the end of the string
check for blank spaces by adding a blank space and deleting it
go to the start of the string
do the same thing
let me know if this works.
else give me the code, i'll do it for you.
do it for me
Sagar Khanapurkar said:
Problem solved.
try doing this
paste the code
go to the end of the string
check for blank spaces by adding a blank space and deleting it
go to the start of the string
do the same thing
let me know if this works.
else give me the code, i'll do it for you. [/QUOTE
not works :crying: do it for me please
string: 0A40040192024205#4C4D355631323030373731363031303332323239#BD008A672BA4746C2CE02328A2AC0C39F951A3E5#1F532800020000000000000000000000
Click to expand...
Click to collapse
archies20 said:
Sagar Khanapurkar said:
Problem solved.
try doing this
paste the code
go to the end of the string
check for blank spaces by adding a blank space and deleting it
go to the start of the string
do the same thing
let me know if this works.
else give me the code, i'll do it for you. [/QUOTE
not works :crying: do it for me please
string: 0A40040192024205#4C4D355631323030373731363031303332323239#BD008A672BA4746C2CE02328A2AC0C39F951A3E5#1F532800020000000000000000000000
Click to expand...
Click to collapse
I am the same issue, the code from the server is not correct and you should post in the Motorola Forum so that they can look into it.
My phone is stuck in a fastboot loop caz I can't unlock the bootloader.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
killer23d said:
archies20 said:
I am the same issue, the code from the server is not correct and you should post in the Motorola Forum so that they can look into it.
My phone is stuck in a fastboot loop caz I can't unlock the bootloader.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Motorola unlockbootloader forum are closed
Click to expand...
Click to collapse
archies20 said:
killer23d said:
Motorola unlockbootloader forum are closed
Click to expand...
Click to collapse
The have a few threads, and this one is open:
https://forums.motorola.com/posts/f2061da875?page=3
Well, my problem is solved when I downloaded Telus 4.4.4 image, so far my phone is working now.. whew.
Click to expand...
Click to collapse
This is an issue which many people are facing with Motorola devices...Just unlock the bootloader on another day and it will work...Also make sure you don't leave any spaces in the unlock code...
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Hit the thanks button if I helped you 8)
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pfufle said:
This is an issue which many people are facing with Motorola devices...Just unlock the bootloader on another day and it will work...Also make sure you don't leave any spaces in the unlock code...
---------------------------------------------------------
Hit the thanks button if I helped you 8)
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Click to expand...
Click to collapse
After a few tryings now i recieved my unique unlock code from motorola.
I installed all the drivers also the Android sdk
in the comment prompt i typed in "fastboot devices" wich list my device and than "fastboot oem unlock UNIQUE_KEY"
and than i got this
(bootloader) Password incorrect!
(bootloader) OEM unlock failure!
FAILED (remote failure)
finished. total time: 0.335s
Click to expand...
Click to collapse
what did i wrong? my bootloader is unlockable because i have the cid:0x0007
pls help
Hi! The same trouble, bought Moto G XT1033 and I can not unlock the bootloader, incorrect password! Help!
Using Windroid 3.1 to unlock moto g 2015 osprey, drivers installed and works perfectly on wife phone. On trying to unlock my phone i get error message.
Houston, we have a problem
An error has occured! a log file has been placed in the Logs folder.
The same error occurs whether oem locking is on or not. Also i am having communication fails when using fastboot, yet the phone is recognised and read to but not written.
Where would i find this log file please and any help offered i would be grateful.
bantamroberts said:
Using Windroid 3.1 to unlock moto g 2015 osprey, drivers installed and works perfectly on wife phone. On trying to unlock my phone i get error message.
Houston, we have a problem
An error has occured! a log file has been placed in the Logs folder.
The same error occurs whether oem locking is on or not. Also i am having communication fails when using fastboot, yet the phone is recognised and read to but not written.
Where would i find this log file please and any help offered i would be grateful.
Click to expand...
Click to collapse
Try adb and fastboot instead of Windroid
As I tried to explain in my post , this is not possible as the phone will not write the data sent. Thinking this is why windroid returns an error.
bantamroberts said:
As I tried to explain in my post , this is not possible as the phone will not write the data sent. Thinking this is why windroid returns an error.
Click to expand...
Click to collapse
Did you enable OEM Unlocking the Developer Options menu? Still required...
I would also recommend doing it manually, the commands are easy and the process is simple... if something goes wrong you can see exactly what fails. Tools like Windroid are not really useful for simple tasks like this.
done oem unlock in developer options but not manually as im unsure how. please elaborate.
bantamroberts said:
done oem unlock in developer options but not manually as im unsure how. please elaborate.
Click to expand...
Click to collapse
Gotta be 50 tutorials on-line, there is only one real, official way...
You need at least fastboot (you can get it from Minimal ADB & Fastboot)
Then follow the Moto official method which even using a tool you have to go through anyway to get the tokem
acejavelin said:
Gotta be 50 tutorials on-line, there is only one real, official way...
You need at least fastboot (you can get it from Minimal ADB & Fastboot)
Then follow the Moto official method which even using a tool you have to go through anyway to get the tokem
Click to expand...
Click to collapse
Done this, error message failed to get unlock data. remote failure.
bantamroberts said:
Done this, error message failed to get unlock data. remote failure.
Click to expand...
Click to collapse
So you have OEM Unlocking enabled in Developer Options and fastboot is still complaining?
What model and variant? Is this a carrier locked phone or a Moto retail version?
Sent from my MotoG3 using Tapatalk
acejavelin said:
So you have OEM Unlocking enabled in Developer Options and fastboot is still complaining?
What model and variant? Is this a carrier locked phone or a Moto retail version?
Sent from my MotoG3 using Tapatalk
Click to expand...
Click to collapse
its a xt1541 on tesco mobile and unlocked with sim code.