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[Q] error message when unlocking bootloader

So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?

It s a strange problem. Which model exactly is your? Can be helpful for others..

Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number

kieranc88 said:
So I went on the Motorola unlocking website and I have fastboot and adb all set up with working drivers but when I get the code that is shown after entering fastboot oem get_unlock_data and enter it in the "can my device be unlocked?" box ,an error message appears that says " your device does not qualify for bootloader unlocking but the support page says it is eligible,any ideas?
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Click to collapse
newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Just generic moto g bought in UK from Tesco mobile but unlocked, I'll try the no spaces, but does that mean just look for spaces at beginning and end or in the centre of the text as well

newuser25 said:
Make sure there are no spaces. Took me some time to figure out there was a space in front of the whole number
Click to expand...
Click to collapse
Did still getting error

There was about five spaces in the number altogeteher.
Any luck?

If you are having this issue, can you DM me. Thanks.
Sent from my XT1058 using XDA Premium 4 mobile app

Having the same problem
I'm having the same problem with a Moto G that I bought from Tesco. I'm sure I'm copy-pasting everything without any blank spaces...
Is it possible that Tesco's devices are not eligible for bootloader? I managed to unlock the SIM so the phone works with all providers.

[Q] Why can't i unlock my bootloader? :(

I follow the official instructions, and i get "your device does not qualify for bootloader unlocking." Any help?

ross231 said:
I follow the official instructions, and i get "your device does not qualify for bootloader unlocking." Any help?
Click to expand...
Click to collapse
This may sound silly but remove spaces before you enter the code into their website.

Yup, formatting is pretty essential there. I thought they would do the required formatting server-side but no.

your device does not have the ability to unlock the bootloader

First sorry about my english
Im trying unlock the bootloader , but when i click to get a code show this message "Your device does not qualify for bootloader unlocking "
i tried get send email to motorola and i recieve this email " The reason why you are getting this message is because your device does not have the ability to unlock the bootloader. Since your software does not have those qualifications, unfortunately there is no way to provide you with a code"
Have another method to unlock the bootloader ?

Have you tried using Motochopper?
If your device has been unlocked previously (IE sold used) then you are not eligible for another bootloader unlock.

arrrghhh said:
Have you tried using Motochopper?
If your device has been unlocked previously (IE sold used) then you are not eligible for another bootloader unlock.
Click to expand...
Click to collapse
finally , i made unlock bootloader by motoapocalypse and root by motofail2go

How to safely unlock the bootloader P9?

How to safely unlock the bootloader P9 ? Please for detailed instructions. Thanks.

I think people used DC unlocker..

So has anyone tried to relock the bootloader? It would be nice to know if there is a method to relock that can't be detected, so our warranty says intact. I've read that dc unlocker can do that but I've never seen confirmation.

clouds5 said:
So has anyone tried to relock the bootloader? It would be nice to know if there is a method to relock that can't be detected, so our warranty says intact. I've read that dc unlocker can do that but I've never seen confirmation.
Click to expand...
Click to collapse
I've just checked too on dc unlocker site and P9 results like the last added supported model with this features:
- direct unlock
- read bootloader code
- read unlock codes
- unlock FRP

So I just unlocked my Bootloader successfully with the DC unlocker tool and wanted to share the process with you guys. If you live in Europe and tried to get your unlock code directly from Huawei you may have run into some problems but this method works. My P9 is a EVA-L09 (europe single sim version).
Do this at your own risk.
You need this tool: https://www.dc-unlocker.com/ I did it with the most recent version as of now (V1.00.1290) which is the first that supports the P9.
Basically follow the instructions in the tool to get your device connected, it's straightforward. Then you need to make an account and _buy_ credits to read your unlock code. You need 4 credits so it will cost you 4 euro. This sucks, but it's no scam or anything. It works (as I just did it).
Just log in through the tool with the data provided after making an account and go to Unlocking -->"read bootloader code". Push the button and after a few secs your code appears. WRITE IT DOWN AND/OR COPY IT TO A .txt or something
[e] important: before you unlock/relock your phone or flash a custom recovery make sure that you go to developer settings and tick "enable OEM unlock". Missing this could lead to brick in certain situations, for more info read this article and do additional research.
Once you have the code you can start the unlocking process. This is the same for people that got their unlock code through other methods.
-Disconnect and power off your P9.
-Push volume down and connect it to your Computer, when the screen turns on you are in fastboot mode.
-Open any ADB/Fastboot tool (http://forum.xda-developers.com/showthread.php?t=2317790 <- i used this) and write:
"fastboot devices"
your device should be detected. Then write:
"fastboot oem unlock XXXXXXXXXXXXXXXXXXX" )X being the unlock code you got from DC unlocker)
It gives you a warning about warranty etc you have to comply and your bootloader is unlocked. As it warns you on the screen this will do a factory reset.
If you ever want to relock the bootloader put your phone in fastboot mode and type
"fastboot oem relock XXXXXXXXXXXXXXXXXX" the bootloader will be relocked but as far as we know it's detectable that it was unlocked before.
Hope this helps, cheers

clouds5 said:
So I just unlocked my Bootloader successfully with the DC unlocker tool and wanted to share the process with you guys. If you live in Europe and tried to get your unlock code directly from Huawei you may have run into some problems but this method works. My P9 is a EVA-L09 (europe single sim version).
You need this tool: https://www.dc-unlocker.com/ I did it with the most recent version as of now (V1.00.1290) which is the first that supports the P9.
Basically follow the instructions in the tool to get your device connected, it's straightforward. Then you need to make an account and _buy_ credits to read your unlock code. You need 4 credits so it will cost you 4 euro. This sucks, but it's no scam or anything. It works (as I just did it).
Just log in through the tool with the data provided after making an account and go to Unlocking -->"read bootloader code". Push the button and after a few secs your code appears. WRITE IT DOWN AND/OR COPY IT TO A .txt or something
Once you have the code you can start the unlocking process. This is the same for people that got their unlock code through other methods.
-Disconnect and power off your P9.
-Push volume down and connect it to your Computer, when the screen turns on you are in fastboot mode.
-Open any ADB/Fastboot tool (http://forum.xda-developers.com/showthread.php?t=2317790 <- i used this) and write:
"fastboot devices"
your device should be detected. Then write:
"fastboot oem unlock XXXXXXXXXXXXXXXXXXX" )X being the unlock code you got from DC unlocker)
It gives you a warning about warranty etc you have to comply and your bootloader is unlocked. As it warns you on the screen this will do a factory reset.
If you ever want to relock the bootloader put your phone in fastboot mode and type
"fastboot oem relock XXXXXXXXXXXXXXXXXX" the bootloader will be relocked but as far as we know it's detectable that it was unlocked before.
Hope this helps, cheers
Click to expand...
Click to collapse
Great to hear that I works!
Are you planning to flash twrp and root it?
Sent from my Nexus 5X

220volt said:
Great to hear that I works!
Are you planning to flash twrp and root it?
Sent from my Nexus 5X
Click to expand...
Click to collapse
Already rooted it with the guide from the root thread here. Was quick and worked great.

clouds5 said:
So I just unlocked my Bootloader successfully with the DC unlocker tool and wanted to share the process with you guys. If you live in Europe and tried to get your unlock code directly from Huawei you may have run into some problems but this method works. My P9 is a EVA-L09 (europe single sim version).
You need this tool: https://www.dc-unlocker.com/ I did it with the most recent version as of now (V1.00.1290) which is the first that supports the P9.
Basically follow the instructions in the tool to get your device connected, it's straightforward. Then you need to make an account and _buy_ credits to read your unlock code. You need 4 credits so it will cost you 4 euro. This sucks, but it's no scam or anything. It works (as I just did it).
Just log in through the tool with the data provided after making an account and go to Unlocking -->"read bootloader code". Push the button and after a few secs your code appears. WRITE IT DOWN AND/OR COPY IT TO A .txt or something
Once you have the code you can start the unlocking process. This is the same for people that got their unlock code through other methods.
-Disconnect and power off your P9.
-Push volume down and connect it to your Computer, when the screen turns on you are in fastboot mode.
-Open any ADB/Fastboot tool (http://forum.xda-developers.com/showthread.php?t=2317790 <- i used this) and write:
"fastboot devices"
your device should be detected. Then write:
"fastboot oem unlock XXXXXXXXXXXXXXXXXXX" )X being the unlock code you got from DC unlocker)
It gives you a warning about warranty etc you have to comply and your bootloader is unlocked. As it warns you on the screen this will do a factory reset.
If you ever want to relock the bootloader put your phone in fastboot mode and type
"fastboot oem relock XXXXXXXXXXXXXXXXXX" the bootloader will be relocked but as far as we know it's detectable that it was unlocked before.
Hope this helps, cheers
Click to expand...
Click to collapse
Thanks! I just unlocked my bootloader. It didn't work at first but this was because I had forgotten to enable OEM unlock in the settings: https://www.dc-unlocker.com/enable-oem-unlock

What are the benefits of unlocking the bootloader and are there any negatives?
Sent from my EVA-AL00 using Tapatalk

Milamber said:
What are the benefits of unlocking the bootloader and are there any negatives?
Sent from my EVA-AL00 using Tapatalk
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Click to collapse
The phone could become less secure, however after unlocking you should be able to install a modified recovery (twrp)

Do you still get automatic updates through the phone with an unlocked boot loader? I'm keen to put an English rom on my Chinese P9
Sent from my EVA-AL00 using Tapatalk

I've tried to unlock my P9 using the DC-Unlocker method but it's just saying "FAILED (remote: password wrong)"
Any ideas?

DreamHazard said:
I've tried to unlock my P9 using the DC-Unlocker method but it's just saying "FAILED (remote: password wrong)"
Any ideas?
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Click to collapse
Do you get that in the DC unlocker or when you actually type the unlock command in fastboot? DC unlocker is just for reading the bootloader code not the actual unlocking. If that makes sense.
Also don't forget to "enable OEM unlock" in the dev settings.

clouds5 said:
Do you get that in the DC unlocker or when you actually type the unlock command in fastboot? DC unlocker is just for reading the bootloader code not the actual unlocking. If that makes sense.
Also don't forget to "enable OEM unlock" in the dev settings.
Click to expand...
Click to collapse
I got the codes from DC unlocker, it's the response from fastboot oem unlock <code>. DC unlocker gave me four codes, I tried all of them. OEM Unlock is enabled in settings.
I have read elsewhere that the O2 handsets are bootloader locked, but mine came from the carphone warehouse, who usually send out carrier-free handsets (thus not O2 specific). Unfortunately I don't have a microsim from another network to test this, though there doesn't seem to be any O2 branding or apps.
EDIT: I've discovered the problem, I clicked "Read unlock codes" rather than "Read bootloader code" so the codes were obviously incorrect.

So even if we use dc unlocker to unlock our bootloader they can detect it???

Veretic said:
So even if we use dc unlocker to unlock our bootloader they can detect it???
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Click to collapse
DC unlocker doesn't actually unlock the bootloader, it's just an alternate way to get your specific unlock code. The actual unlocking is done with a command line.

clouds5 said:
DC unlocker doesn't actually unlock the bootloader, it's just an alternate way to get your specific unlock code. The actual unlocking is done with a command line.
Click to expand...
Click to collapse
I know it doesn't unlock it and only provides an unlock code but on other huawei phones it can relock the bootloader and leave the status locked instead of relocked.

Veretic said:
I know it doesn't unlock it and only provides an unlock code but on other huawei phones it can relock the bootloader and leave the status locked instead of relocked.
Click to expand...
Click to collapse
I've searched for that myself and found a post where someone said DC unlocker can relock the bootloader leaving the status "locked" instead of "relocked". But no confirmation if that is detectable or not and it was from a different device, so no guarantees it will work for the P9... So I guess we don't have a definitive answer how this affects your warranty and it may very well depend on the country you live in, as it usually does with warranty issues.
The official Huawei page states the following (link):
"Huawei will record your unlock request information; for software and hardware failures arising as a result of unlocking the bootloader, Huawei repair centers can provide repair services charged at the standard rate for repair work outside the scope of the warranty."
The way I interpret this it means that you only lose warranty if the damage is directly related to something you did by having the bootloader unlocked. If you have an unlocked bootloader and the camera module dies within the warranty period you should be fine unless they can prove that it died because of something you flashed through the unlocked bootloader. But as I said I think this is handled case by case and depends on your local warranty law.

I have an o2 P( bought in o2 store, used DC unlocker after some faffing with installing hisuite before DC unlocker would recognise my phone.
Got the unlock code unlocked bootloader, and restored 'most' of my data via the hisuite backup feature
I'm not doing anything else with it until I have all relevant files to recover from a sketchy flash or whatnot

clouds5 said:
So I just unlocked my Bootloader successfully with the DC unlocker tool and wanted to share the process with you guys. If you live in Europe and tried to get your unlock code directly from Huawei you may have run into some problems but this method works. My P9 is a EVA-L09 (europe single sim version).
Do this at your own risk.
You need this tool: https://www.dc-unlocker.com/ I did it with the most recent version as of now (V1.00.1290) which is the first that supports the P9.
Basically follow the instructions in the tool to get your device connected, it's straightforward. Then you need to make an account and _buy_ credits to read your unlock code. You need 4 credits so it will cost you 4 euro. This sucks, but it's no scam or anything. It works (as I just did it).
Just log in through the tool with the data provided after making an account and go to Unlocking -->"read bootloader code". Push the button and after a few secs your code appears. WRITE IT DOWN AND/OR COPY IT TO A .txt or something
[e] important: before you unlock/relock your phone or flash a custom recovery make sure that you go to developer settings and tick "enable OEM unlock". Missing this could lead to brick in certain situations, for more info read this article and do additional research.
Once you have the code you can start the unlocking process. This is the same for people that got their unlock code through other methods.
-Disconnect and power off your P9.
-Push volume down and connect it to your Computer, when the screen turns on you are in fastboot mode.
-Open any ADB/Fastboot tool (http://forum.xda-developers.com/showthread.php?t=2317790 <- i used this) and write:
"fastboot devices"
your device should be detected. Then write:
"fastboot oem unlock XXXXXXXXXXXXXXXXXXX" )X being the unlock code you got from DC unlocker)
It gives you a warning about warranty etc you have to comply and your bootloader is unlocked. As it warns you on the screen this will do a factory reset.
If you ever want to relock the bootloader put your phone in fastboot mode and type
"fastboot oem relock XXXXXXXXXXXXXXXXXX" the bootloader will be relocked but as far as we know it's detectable that it was unlocked before.
Hope this helps, cheers
Click to expand...
Click to collapse
I think this might be redundant, yesterday I contacted Huawei through their customer support form on their international page with my IMEI and S/No, and about 10hrs later got my bootloader unlock code with all the usual warnings about the warranty. I'm currently at work so I can't yet confirm if the code works or not but will update this post in a few hrs when I get home.
I was genuinely surprised that the person who contacted me via email was actually a finnish customer service agent, not some google translate-bot or anything.
My device is EVA-L09 and I live in Finland.

Not able to unlock bootloader on Motorola website

Is the Motorola website not working properly for unlocking the bootloader on devices? Every time i try to request the unlock key for it a page that only says "There has been an error with your request." appears. What can i do to unlock the bootloader even with this error?

Where did you get your phone? Some bootloaders are not unlockable.

RETIEF said:
Where did you get your phone? Some bootloaders are not unlockable.
Click to expand...
Click to collapse
Its a T-Mobile 5G ace and i bought it used

LazySomeguy said:
Its a T-Mobile 5G ace and i bought it used
Click to expand...
Click to collapse
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.

You should be able to unlock it. The exception is if the previous owner relocked the bootloader. In that case, the bootloader cannot be reunlocked.

FoneWatcher said:
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
Click to expand...
Click to collapse
the Device Unlock app says that its permantly unlocked
Edit: the seller i bought it from said the IMEI associated with the phone was clean and said it had no problems having to do with not being paid off

I am also having a problem. This seems to be a problem with their website. I tried different browers, computers, and connections. Get that error every time after submitting the device key.

I tried with my new G100, and I have the same error. Any idea of a workaround?

I am having the same error with my Motorola G Stylus 2020 it has to be with their websites ive tried different browsers, computers, they need to solve this issue!!!

same error, i pray their system is down temporarily, G100 with different browsers.

I tried all methods that involve the motorola website I found on the forum but none work. I contacted motorola support, I'll keep you posted if I find anything.

Same here. I called and finally got level 2 support which said they couldn't help. They sent me to the motorola forums where I've asked about it. Will post if I get a reply as well.

Here is a link for the motorola unlock bootloader thread. Post your device ID there
English Community-Lenovo Community

I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.

kuon-orochi said:
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
Click to expand...
Click to collapse
Yep. i did it just now and the site seems to be working again

confirmed working again

Ok, for reference, as there are some different things scattered alongside the forum.
I have a G100, german model (I'm in switzerland, but it's considered german).
What I had to do:
- go here <https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a>
- contrary to what customer service told me, the global portal works, even with a german model
- the website was down, but it's up now, if it's down for you, I guess you'll have to try again, customer support did not help me
- BUT, to be able to use the unlock code with `fastboot oem unlock <code>` you need first to activate "OEM unlock" in the Developer settings.
- To access this settings, you need to activate the phone. Some says it works on wifi, but I used LTE for the initial setup, just to be sure. After the setup, I did a few calls, I don't know if this is significant, but the first call took like 5 minutes to connect (I say this because you might be tempted to turn the phone off right after the activation). I applied all the updates, left my phone on my desk, and after 72h this settings was accessible (not grayed).
- After toggling the setting, you can use `fastboot oem unlock` and proceed with lineage installation

I just successfully bootloader unlocked a Moto G 5G (2022) using the website. It took them about five minutes to email me the unlock code after I submitted the string on the website.
Keep in mind that you are referencing two different things: network locks, and bootloader locks. The device may have a clean IMEI and be network unlocked (you can use any carriers SIM in the SIM tray). This doesn't necessarily mean that the bootloader can be unlocked for purposes of flashing custom ROMS. You'll need a phone that is both network unlocked and has an unlockable bootloader.

that's why wiko is better........

I'm having the same issue but with my xt2131-1 model. I received the unique code via email and it says failed to validate code.