Related
Hi xdadevelpers team unfortunately i have installed an unoficial rom for my device from this link http://forum.xda-developers.com/showthread.php?t=2069935 it works very good and no thing wrong with it but i have to send my phone to the Authorized agent here in egypt because of a problem at the sim card place in the phone so i need to get back to the official kernal which is ics is there any way to do this please help me
have you noticed, that this is the Razr HD section ?
And yes. MOAR fonts
Though you are indeed in the wrong forum, i'll help you out
There are 2 possibilities:
1. Your bootloader is unlocked:
Grab the appropriate Stock FW here: XT910 Stock Firmwares
And flash your phone according to this guide: http://www.andromods.com/tips-trick/how-to-restore-unroot-droid-razr-m-xt907-stock-original-firmware.html
Though the guide is for the xt907, it'll also work for xt910. As long as your BL is unlocked...
2. Your bootloader is locked and you're on safestrap:
Watch this
And above all: Next time post your question here: Droid RAZR Q&A
Xadro said:
Though you are indeed in the wrong forum, i'll help you out
There are 2 possibilities:
1. Your bootloader is unlocked:
Grab the appropriate Stock FW here: XT910 Stock Firmwares
And flash your phone according to this guide: http://www.andromods.com/tips-trick/how-to-restore-unroot-droid-razr-m-xt907-stock-original-firmware.html
Though the guide is for the xt907, it'll also work for xt910. As long as your BL is unlocked...
2. Your bootloader is locked and you're on safestrap:
Watch this
And above all: Next time post your question here: Droid RAZR Q&A
Click to expand...
Click to collapse
I'm so sorry that i did that mistake and i'm on my way to try your way thanks but also i have saved cid is it works and how to use it ?
mostafas60 said:
I'm so sorry that i did that mistake and i'm on my way to try your way thanks but also i have saved cid is it works and how to use it ?
Click to expand...
Click to collapse
What do you mean by saved cid? Is your phone carrier locked? Or what are you trying to say? You should pick a stock fw, which is at least your country/region better also from your carrier. It may also not be available at the site i mentioned.
If it is not available you could try and make a request. See the op of this thread
There is no such thing as an "unlocked bootloader" XT910 nor any other OMAP chipset Motorola device unless it is an engineering model with an NS bootloader.
There is no OEM unlock available for those devices and there never will be as the bootloader was never designed to be unlocked.
Motorola themselves have stated as much publicly.
This person has wiped their CID. partition in order to successfully flash a firmware from a different region onto his device.
He should seek advice in the proper forum fro those who have experience with this type of cross flashing issue.
It is precisely as a result of the locked bootloader status of these devices that these kinds of issues arise when users attempt to update their device with firmware not intended for their specific hardware or regional configuration.
Uh thanks for the heads up, wasn't aware of that. I assumed that motorola devices would be all similiar with this.
cellzealot said:
There is no such thing as an "unlocked bootloader" XT910 nor any other OMAP chipset Motorola device unless it is an engineering model with an NS bootloader.
There is no OEM unlock available for those devices and there never will be as the bootloader was never designed to be unlocked.
Motorola themselves have stated as much publicly.
This person has wiped their CID. partition in order to successfully flash a firmware from a different region onto his device.
He should seek advice in the proper forum fro those who have experience with this type of cross flashing issue.
It is precisely as a result of the locked bootloader status of these devices that these kinds of issues arise when users attempt to update their device with firmware not intended for their specific hardware or regional configuration.
Click to expand...
Click to collapse
Thanks a lot for your supply actually you did understood what happened with me
But now i faces problem i tried to get back to 2.3.6 and the phone stopped working totally and after two days of searching i found some way to get back to ics but it is opening only from Bp tools from the boot menu can you help me in that ?
mostafas60 said:
Thanks a lot for your supply actually you did understood what happened with me
But now i faces problem i tried to get back to 2.3.6 and the phone stopped working totally and after two days of searching i found some way to get back to ics but it is opening only from Bp tools from the boot menu can you help me in that ?
Click to expand...
Click to collapse
guys is there any one can answer me and how to solve this issue
http://forum.xda-developers.com/forumdisplay.php?f=1622
mostafas60 said:
guys is there any one can answer me and how to solve this issue
Click to expand...
Click to collapse
Probably if you go to the right forum man.
Sent from my PACMAN MATRIX HD MAXX
Hi
I'm going through the process of rooting my phone, but I can't unlock my bootloader according to the Motorola website.
I have the EU 16GB version of the Moto G, bought in Belgium, upgraded to Android 4.4.
ADB and Fastboot both work, all the drivers are installed and I can get the unlock data.
When copy-pasted on the Motorola website (in one line, without the (bootloader) and spaces, as mentioned on the guide) I get the "Your device doesn't qualify for bootloader unlock"
It should be supported, according to the page on Motorola's website (which I can't link to due to being a new user)
I tried a few times, checked if the code was 100% correct and it just doesn't work.
I'm lost, any help ?
Thanks
I have the same problem. Contacted Motorola support, they asked me for my IMEI and a screenshot of fastboot oem get_unlock_data .
Still waiting for an answer... maybe if you contact Motorola also, this problem will get more priority.
fransik92 said:
I have the same problem. Contacted Motorola support, they asked me for my IMEI and a screenshot of fastboot oem get_unlock_data .
Still waiting for an answer... maybe if you contact Motorola also, this problem will get more priority.
Click to expand...
Click to collapse
Thanks, will send email right now
Also make sure that you're not pasting in extra spaces, as the form will recognize them as characters
Sent from my Moto G
mrcorey said:
Also make sure that you're not pasting in extra spaces, as the form will recognize them as characters
Sent from my Moto G
Click to expand...
Click to collapse
I checked multiple times for deleted characters, extra spaces, incorrect copy-paste, etc. The code I sent was exactly the one my phone gave me...
Sent an email to Motorola support with my IMEI and a screenshot of the unlock data. Waiting for an answer.
Same thing keeps on happening to me today! I'm trying to unlock my freshly bought 16GB version from Amazon.co.uk.
Okay, my device is unlocked !
Tried this morning, it went through but I didn't receive the mail from Motorola on GMail. Tried a few times, no luck.
I then tried with YOPMail (disposable email) and got the mail.
Device is unlocked and ready to root
Now to have some fun with it
I also had more luck today! Just recieved the unlockcode in my gmail :victory:
Seems like there are a few cases, myself included, of unlock codes supplied by Motorola not being able to unlock the device on the Motorola forums. My phone is eligible for an unlock code and I am able to get one from Motorola but when I enter in "fastboot oem unlock #######" it comes up as invalid password. I've tried copy it from the email into notepad and entering it manually but it doesn't work. Not sure if this is relevant but I have already done a carrier unlock on the phone which was originally on Telus. Just wondering if anyone has had success lately?
Indian moto g bootloader.!
i unlocked my XT1033 just few days ago....
the process in the cmd (while unlocking) showed "FAILED"..
but still my phone was continuously showing a blue coloured "unlock...."written on the screen so i press the power button and the device suddenly displayed bootloater unlocked warning and i also got superuser access afterwards......
but now i am able to run "root only" apps....
HOWEVER gamecih doesn't work..it just displays "the system deny to root!!"..
:fingers-crossed: :fingers-crossed: :fingers-crossed:
DON"T know what really HAPPENED!??
I unlocked the bootloader of my Moto G XT1033 just a few days back. The code worked perfectly.
Keep trying the code manually; never cut and paste.
I tried again a few time this morning on a different computer, still no luck. It is very frustrating.
Could someone who has successfully unlocked their TX1032 on 4.4.4 please post their "fastboot getvar all" output?
--
DarkSwanKnight said:
XT1032 here, still no luck, the code generated by Motorola doesn't work, still waiting for their support to get back to me.
Click to expand...
Click to collapse
You might want to check this thread . https://forums.motorola.com/posts/f2061da875?commentId=800625#800625
--
Yeah I'm in the same boat
Sent from my XT1032 using XDA Free mobile app
I can't even get an unlock code. Hitting submit gives me a HTTP 500 Internal error on IE, and just blank screens on Firefox and Chrome.
XT1034
Look for a post asking you to join the MFN (feedback network). There is a solution being seeded there.
Jdiesel87 said:
Yeah I'm in the same boat
Sent from my XT1032 using XDA Free mobile app
Click to expand...
Click to collapse
I joined the MFN and added my phone a few days ago, still nothing. Should I expect a PM or something?
Sent from my XT1032 using XDA Free mobile app
Hi! Too can not unlock the bootloader on your Moto G XT1033. When you unlock the inscription went incorrect password. Many say the problem with the server Motorola. Surely in such a serious company can not solve this problem? Maybe someone knows when they will earn the server?
A quote from one of the moderators on the Motorola forums:
"For a fix for the Password incorrect issue encountered on 4.4.4 Moto G, please join the Motorola Feedback Network. (Last post of this thread) and let Matt know to add you to the seeding for the updated bootloader. This is unfortunately not a server side issue, but a bug in the bootloader on G 4.4.4. (not present in 4.4.2 or previous release)."
You will have to register your device there and opt in for the Motorola Feedback Network. You must also register your device by entering your IMEI. I think with all of the recent price drops on the Moto G they are really backed up. I am currently still waiting for my new unlock code.
The problem will be resolved because the mod there helped me to unlock mine but I can't disclose more. Just be patient
Sent from my Nexus 5 using XDA Free mobile app
When i unlock my bootloader it said FAILED but when i rebooted to bootloader phone shows unlocked status 3.. So it did unlock.. And now im using cm11 and also rooted the phone
killer23d said:
The problem will be resolved because the mod there helped me to unlock mine but I can't disclose more. Just be patient
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
This is a joke or not? Can tell the details?
zax1962 said:
This is a joke or not? Can tell the details?
Click to expand...
Click to collapse
I believe that the fix is only in the testing phase and rather then release it into the wild and potentially have a ton of bricked phones come back they choose to release to a few people who agreed to the risks. That being said I now have an unlocked bootloader and am running the stripped down version on the stock 4.4.4 rom with Faux kernel and it is so much better. Check on post in the General section for more info.
New recovery for android 4.4.4 which solves black screen issue
This is just to inform all those who got their phones with 4.4.4 pre-installed and were suffering from black screen when booted into recovery.
A new version of Philz recovery is released by its maintainer for moto G , which is compatible with the newest bootloader or baseband ( whatever )
Just go to Phil'z recovery and download the latest version ( only 6.57.5 or above )
jayOOMjay said:
This is just to inform all those who got their phones with 4.4.4 pre-installed and were suffering from black screen when booted into recovery.
A new version of Philz recovery is released by its maintainer for moto G , which is compatible with the newest bootloader or baseband ( whatever )
Just go to Phil'z recovery and download the latest version ( only 6.57.5 or above )
Click to expand...
Click to collapse
Thankyou so much for this!! I've been pulling my hair out wondering why I was getting the black screens!
Thanks.
I just bought one from ATT store. I tried to unlock the bootloader. but motorola website says "your device does not qualify for bootloader unlocking". Anyone had success unlocking bootloader?
angle409 said:
I just bought one from ATT store. I tried to unlock the bootloader. but motorola website says "your device does not qualify for bootloader unlocking". Anyone had success unlocking bootloader?
Click to expand...
Click to collapse
I have the same problem
hopefully someone is going to help us
I have heard it mentioned that you can temporarily root the ATT/AIO/Cricket XT1045 on Android 4.4.4, but not permanently (yet). I have no idea how, though.
Can someone help us out?
I had an hour or so long talk with an AT&T employee who actually knew what they were talking about. I believe due to restrictions in ATT tech chat, he was unable to post either links or straight out tell me how to do it, but he said that it is very possible.
Perhaps people should try logging into their AT&T account and using the tech chat to see what someone can come up with.
Has any progress been made on this? I have XT1045 from Cricket Wireless (owned by AT&T) and the bootloader is not unlockable using the conventional method.
Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4
BruteSource said:
Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4
Click to expand...
Click to collapse
I am having same problem. I called Motorola - the CSA said just keep trying, try using different browser, different computer, etc. -- I have tried Windows Explorer, Windows Chrome, Mac Safari - get same response.
AlexS01 said:
I have the same problem
hopefully someone is going to help us
Click to expand...
Click to collapse
OK. Here I go. Sorry I'm kind of new to XDA. I too have a xt1045 and I just unlocked the boot loader and I too am on ATT.
I bought my phone from Motorola unlocked, idk if ATT or cricket or whatever carrier sells them unlocked too. That may affect bootloader unlocking since you may need an unlocked device to see unlock boot loader.
Now down to the bootloader code.
Make sure you are copying the code correctly from the command prompt. I think the first time I tried to unlock bootloader, I may have copied wrong or something like that. Also, I have heard reports of people retrying, have their devices verified, and getting a code to unlock bootloader. Hopefully that is the case for you guys and unlocking is a viable option.
Hope I helped
Feel free to ask me question about unlocking the bootloader.
I haven't rooted yet and I am getting ready for that.
FYI: you we're able to unlocked your bootloader only because you purchased your device directly from Motorola. The rest of us who purchased from a carrier are F*CKED.
command prompt
howasaur said:
OK. Here I go. Sorry I'm kind of new to XDA. I too have a xt1045 and I just unlocked the boot loader and I too am on ATT.
I bought my phone from Motorola unlocked, idk if ATT or cricket or whatever carrier sells them unlocked too. That may affect bootloader unlocking since you may need an unlocked device to see unlock boot loader.
Now down to the bootloader code.
Make sure you are copying the code correctly from the command prompt. I think the first time I tried to unlock bootloader, I may have copied wrong or something like that. Also, I have heard reports of people retrying, have their devices verified, and getting a code to unlock bootloader. Hopefully that is the case for you guys and unlocking is a viable option.
Hope I helped
Feel free to ask me question about unlocking the bootloader.
I haven't rooted yet and I am getting ready for that.
Click to expand...
Click to collapse
can you list the commands you used im really hoping i typed in something wrong and my bootloader can get unlocked, i have a xt1045 motorola moto g 1st gen peregrine from at&t
unfortunate, xt1045 at&t moto g first gen
i called motorola and theres no way to unlock this models bootloader, talked to at&t and they were taken aback tht i even asked lol
Any body have this model rooted at all? I would at least love to have xposed.
Sent from my XT1045 using XDA Free mobile app
same with me but supposedly were getting 5.1 though so there might be rooting available for i now who knows hopefully someone will come up witrh something soon
gecko702 said:
same with me but supposedly were getting 5.1 though so there might be rooting available for i now who knows hopefully someone will come up witrh something soon
Click to expand...
Click to collapse
Yea I'm going crazy with no root but 5.1 sounds nice.
Sent from my XT1045 using XDA Free mobile app
bigblue4life said:
Yea I'm going crazy with no root but 5.1 sounds nice.
Sent from my XT1045 using XDA Free mobile app
Click to expand...
Click to collapse
oh yea me too hopefully 5.1 there will be a root method,but im getting another phone soon the alcatel idol 3 but ll use this phone as a backup or just give it to my younger brother
yes
BruteSource said:
Same boat... Been looking for 2 weeks... Are we just screwed?
XT1045 Cricket 4.4.4
Click to expand...
Click to collapse
someone can find out soon all att and cricket for unlock
---------- Post added at 12:11 AM ---------- Previous post was at 12:07 AM ----------
rapperdeveloper said:
i called motorola and theres no way to unlock this models bootloader, talked to at&t and they were taken aback tht i even asked lol
Click to expand...
Click to collapse
dont buy locked divice ever LOl
DJTeeJay said:
FYI: you we're able to unlocked your bootloader only because you purchased your device directly from Motorola. The rest of us who purchased from a carrier are F*CKED.
Click to expand...
Click to collapse
Not true at all, mine came factory Unlocked.. Only thing I did with it the first day was Update Prl which I don't even know if it did for sure to anything later
shoobiedoobiiwhompwop said:
Not true at all, mine came factory Unlocked.. Only thing I did with it the first day was Update Prl which I don't even know if it did for sure to anything later
Click to expand...
Click to collapse
Unlocking bootloader and being carried unlocked are 2 totally different chapters...
DJTeeJay said:
Unlocking bootloader and being carried unlocked are 2 totally different chapters...
Click to expand...
Click to collapse
Yeah except i was only replying to him saying if you got your moto G from a carrier it's locked always your f**ked , and that aint so ..
And I didn't say carrier unlocked uh I got it from a carrier new , so yeah soon as I opened the box and entered bootloader it said unlocked yes and no warning screen upon boot either saying this device has been unlocked .
For you guys with At&T-XT1045 or any try this k , Lemme know if it worked
1.) Unlink your Device from motorola ID which means dont be signed in from your device in settings menu -unlink it & don't log in with your google account neithaa dawg.
2.) Unlink from motorola site if needed if option is there
3.) Sign into website and drag the entire policy bar to the bottom (like you read it in entirety) click I agree and check for key eligibility again
4.) Try again with IE 11 if you haven't used it already
5.) recheck your string letter for freakin letter removes all spaces make sure you include # signs try one more time.. There are 4-5 spaces when you just copy/paste the string so paste the code into notepad with any extra spaces deleted please.
See here from about 3:00 on -->> https://www.youtube.com/watch?v=YjsO7t5ulhw
6.) If all that failed spend $25 get http://theroot.ninja/ ( for only 5.01 or lower - doesn't work on 5.02 I heard)
7.) If all else has failed head to thee motorala-forumwhere they are informing moto G owners to send email with their fastboot oem get_unlock_data + fastboot getvar al, and they should be able to accomodate you..
8.) Proceed to adb Sideload or Flash This Total Sauciness Either Way Moto G 2014 Owners
shoobiedoobiiwhompwop said:
Yeah except i was only replying to him saying if you got your moto G from a carrier it's locked always your f**ked , and that aint so ..
And I didn't say carrier unlocked uh I got it from a carrier new , so yeah soon as I opened the box and entered bootloader it said unlocked yes and no warning screen upon boot either saying this device has been unlocked .
For you guys with At&T-XT1045 or any try this k , Lemme know if it worked
1.) Unlink your Device from motorola ID which means dont be signed in from your device in settings menu -unlink it & don't log in with your google account neithaa dawg.
2.) Unlink from motorola site if needed if option is there
3.) Sign into website and drag the entire policy bar to the bottom (like you read it in entirety) click I agree and check for key eligibility again
4.) Try again with IE 11 if you haven't used it already
5.) recheck your string letter for freakin letter removes all spaces make sure you include # signs try one more time.. There are 4-5 spaces when you just copy/paste the string so paste the code into notepad with any extra spaces deleted please.
See here from about 3:00 on -->> https://www.youtube.com/watch?v=YjsO7t5ulhw
6.) If all that failed spend $25 get http://theroot.ninja/ ( for only 5.01 or lower - doesn't work on 5.02 I heard)
7.) If all else has failed head to thee motorala-forumwhere they are informing moto G owners to send email with their fastboot oem get_unlock_data + fastboot getvar al, and they should be able to accomodate you..
8.) Proceed to adb Sideload or Flash This Total Sauciness Either Way Moto G 2014 Owners
Click to expand...
Click to collapse
Does not work for me, i have Moto G 4G XT1045 from ATT.
Anyone tried to Flash another firmware? i will try that i'll bring news here, hope my IMEI don't desappear :/
Grettings!
first of all, i have searched a lot about the issue i am having, i have not found a single one as mine.
XT1033 with locked bootloader
It started with 5.0.2 ota update, the update file was downloaded and flashing was smoothly done, after the final restart it stuck in a boot loop (on the moto logo white coloured). i straight away went to service center and they told me that my motherboard was the issue, needs to be changed for almost the cost of the phone itself.
then i thought of trying somethings from here (xda), found [5.0.2][Restore to Stock][XT1033] Asia Retail [Dual Sim][4.4.2/4.4.2][LockBootloader] i tried flashing stock firmware from this thread not flashing the "mfastboot.exe oem lock begin" and "mfastboot.exe oem lock" part. And the phone started!!!! i was laughing about the motherboard thing
Used it for about 15 days with no bug, no issues, no random reboots, the again one day it simply went into bootloop again, i was sure that there was a hardware issue, but then again i went through the same procedure and it was again working, this same process has happened for about 4-5 times on the last month.
i would like to know:
1. Is it a hardware issue? (service center people will surely make me buy a new motherboard)
2. Is it some kind of issue with the lollipop, downgrading to kitkat will help?
3. any permanent solution (or will i have to format the phone every 10 days?)
any help is very much appreciated.
kaliyaakakallu1 said:
first of all, i have searched a lot about the issue i am having, i have not found a single one as mine.
XT1033 with locked bootloader
It started with 5.0.2 ota update, the update file was downloaded and flashing was smoothly done, after the final restart it stuck in a boot loop (on the moto logo white coloured). i straight away went to service center and they told me that my motherboard was the issue, needs to be changed for almost the cost of the phone itself.
then i thought of trying somethings from here (xda), found [5.0.2][Restore to Stock][XT1033] Asia Retail [Dual Sim][4.4.2/4.4.2][LockBootloader] i tried flashing stock firmware from this thread not flashing the "mfastboot.exe oem lock begin" and "mfastboot.exe oem lock" part. And the phone started!!!! i was laughing about the motherboard thing
Used it for about 15 days with no bug, no issues, no random reboots, the again one day it simply went into bootloop again, i was sure that there was a hardware issue, but then again i went through the same procedure and it was again working, this same process has happened for about 4-5 times on the last month.
i would like to know:
1. Is it a hardware issue? (service center people will surely make me buy a new motherboard)
2. Is it some kind of issue with the lollipop, downgrading to kitkat will help?
3. any permanent solution (or will i have to format the phone every 10 days?)
any help is very much appreciated.
Click to expand...
Click to collapse
Replacing the motherboard is a very bad idea as you can buy a new phone from that money
You can try unlocking the bootloader and flashing a custom ROM
PS- After unlocking BL You can take a backup is your data partition with a custom recovery and then no worries of data loss
So this is not a hardware issue??
kaliyaakakallu1 said:
So this is not a hardware issue??
Click to expand...
Click to collapse
I can't tell you that now because it may be after all a hardware issue
Now
Is your phone in warranty?
Do you have any problem in unlocking the bootloader?
sjandroiddeveloper said:
I can't tell you that now because it may be after all a hardware issue
Now
Is your phone in warranty?
Do you have any problem in unlocking the bootloader?
Click to expand...
Click to collapse
no, the phone is not in warranty.
And about unlocking the boot loader, one option for me was to get a new moto g 2014 with exchange offer on flipkart (i am from india and flipkart is reducing about Rs 3000 for this phone). So i am not sure that if i unlock the boot loader will they accept it??
is there a way to relock it and make it stock?
kaliyaakakallu1 said:
no, the phone is not in warranty.
And about unlocking the boot loader, one option for me was to get a new moto g 2014 with exchange offer on flipkart (i am from india and flipkart is reducing about Rs 3000 for this phone). So i am not sure that if i unlock the boot loader will they accept it??
is there a way to relock it and make it stock?
Click to expand...
Click to collapse
Yes you can lock the bootloader again but that's I think not gonna help because when you unlock your device you need to get the unlock code from Motorola only, so they after all know that you unlocked it once
And buying a second gen moto g is not a good deal at current time as the internals are almost same on both devices and besides you are getting only Rs 3000 off that's not a big amount on money considering that you may still be able to save your device
sjandroiddeveloper said:
Yes you can lock the bootloader again but that's I think not gonna help because when you unlock your device you need to get the unlock code from Motorola only, so they after all know that you unlocked it once
And buying a second gen moto g is not a good deal at current time as the internals are almost same on both devices and besides you are getting only Rs 3000 off that's not a big amount on money considering that you may still be able to save your device
Click to expand...
Click to collapse
thanks for the suggestion.
as soon as i get home, i will look into unlocking bootloader and installing some custom rom, can you recommend any particular rom that you are using, need it as a daily driver (stable one) .
kaliyaakakallu1 said:
thanks for the suggestion.
as soon as i get home, i will look into unlocking bootloader and installing some custom rom, can you recommend any particular rom that you are using, need it as a daily driver (stable one) .
Click to expand...
Click to collapse
And please think before talking any step
I said "you may be able to save your device" and not "you will surely be able to save your device"
Don't blame me if custom ROMs are not able to solve your problem
These things don't always have a desired output
Now if you are ready for some customs things my suggestions to you
* Use either philz touch latest or TWRP from xda ( and not from TWRP's official site)
* For ROMs , if you still want to stick with Motorola's stock ROM you can try custom recovery flashable zip made by @lost101
He made both normal variants and optimised ones
*Or if you wanna use custom ROMs try CM 12.1 latest nightly
*Read properly how to flash everything
*If while flashing anything you see any error in logs report back ( it may be able to tell if there's a hardware fault)