So i've had the N5 for 4 days now and i just recently switched to Tmobile from Sprint. When im in my house i rarely have more than 1 bar of service and frequently 0 bars. The phone seems to not automatically switch to any other mode (3g/2g). The attached screen shot is only from 4 hours of use, being outside more than inside and still only little blips of green on the mobile network connection log. I work outside and still being outside 8 hours a day still wont have much green on that log.
I dont have another phone from t-mobile to try out but it seems a few people have said that the N5 has radio issues. Not sure if this problem is phone/hardware related?
My data speeds are not the issue here, its more the cell connection for phone calls. My girlfriend has called me many times with my phone laying on the counter when the phone had 1 or 0 bars and it would never ring or show a missed call.
Ive called tmo and they said the towers are good and i that i dont have a "stong" LTE signal but it is "good". I have also went to tmo store and they swapped out the sim card for me, same issue.
The phone i have seems to be the newest batch of N5's with a 401KP serial number and a 01/13/14 manufacture date.
Im super happy with the phone overall but if not being able to receive calls from people is very frustrating and nullifies all the good that this phone has going for it.
Im in the chicago area. Anyone else having this issue?
Any advice/help is appreciated.
See my attachment. I'm on tmo as well. I usually get between 1-4 bars of LTE, yet, it is always yellow. T-Mobile is known to have issues with penetration in buildings. Here in Atlanta it seemed to have gotten way better as of the past few months to where I always have reception and good download speeds. But, there are still areas where when my phone screen is off it likes to go to no signal, and then to 2 bars when I'm using it. Although, they only happens at my gfs parents house. They all have ATT and had to get a signal booster to get service, while sprint barely gets anything there. So I guess it isn't s big deal at all since other carriers struggle more there.
Sent from my Nexus 5 using xda app-developers app
xplred said:
So i've had the N5 for 4 days now and i just recently switched to Tmobile from Sprint. When im in my house i rarely have more than 1 bar of service and frequently 0 bars. The phone seems to not automatically switch to any other mode (3g/2g). The attached screen shot is only from 4 hours of use, being outside more than inside and still only little blips of green on the mobile network connection log. I work outside and still being outside 8 hours a day still wont have much green on that log.
I dont have another phone from t-mobile to try out but it seems a few people have said that the N5 has radio issues. Not sure if this problem is phone/hardware related?
My data speeds are not the issue here, its more the cell connection for phone calls. My girlfriend has called me many times with my phone laying on the counter when the phone had 1 or 0 bars and it would never ring or show a missed call.
Ive called tmo and they said the towers are good and i that i dont have a "stong" LTE signal but it is "good". I have also went to tmo store and they swapped out the sim card for me, same issue.
The phone i have seems to be the newest batch of N5's with a 401KP serial number and a 01/13/14 manufacture date.
Im super happy with the phone overall but if not being able to receive calls from people is very frustrating and nullifies all the good that this phone has going for it.
Im in the chicago area. Anyone else having this issue?
Any advice/help is appreciated.
Click to expand...
Click to collapse
Try testing HSPA+ (GSM) rather than LTE...you may find it more stable than the LTE/GSM swapover for calls.
Are you postpaid or prepaid i may be able to resolve your problem
markdapimp said:
Are you postpaid or prepaid i may be able to resolve your problem
Click to expand...
Click to collapse
im on JUMP
wideasleep1 said:
Try testing HSPA+ (GSM) rather than LTE...you may find it more stable than the LTE/GSM swapover for calls.
Click to expand...
Click to collapse
How do i do that?
xplred said:
im on JUMP
Click to expand...
Click to collapse
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
markdapimp said:
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
Click to expand...
Click to collapse
They still give those out? Last time I called they said they stopped.
aooga said:
They still give those out? Last time I called they said they stopped.
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Click to collapse
They still give it out.. under certain environments for example we have 5 lines and 3 are iPhones and 2 are Nexus 5's
all of them are incapable of wifi calling. so they had to just give one to us..
I also kissed ass to them saying that i love t-mobile but i just wished i had service inside.
the rep transferred me to a lady named Donna, i kissed her ass too and got it shipped 1 day overnight express Lol
overall just be kind and kiss ass
markdapimp said:
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
Click to expand...
Click to collapse
Awesome!:good:
Ill call them in a bit, i didnt know they still had those either!
markdapimp said:
They still give it out.. under certain environments for example we have 5 lines and 3 are iPhones and 2 are Nexus 5's
all of them are incapable of wifi calling. so they had to just give one to us..
I also kissed ass to them saying that i love t-mobile but i just wished i had service inside.
the rep transferred me to a lady named Donna, i kissed her ass too and got it shipped 1 day overnight express Lol
overall just be kind and kiss ass
Click to expand...
Click to collapse
None of mime are WiFi calling capable. I'll call again, but I've also heard from others that they don't five them out anymore. Is it LTE or HSPA?
xplred said:
Awesome!:good:
Ill call them in a bit, i didnt know they still had those either!
Click to expand...
Click to collapse
1)Remember call in state that you have service near your window but you cannot be at a window every time to make a call
2) ask if you quality for a signal booster and when they say if you have any connected walls or shared walls something inbetween those lines state no
3)They're going to do some troubleshooting if you have edge in or 1bar of 4g or LTE TURN ON Airplane mode they're actually going to ping the device state on the mobile network (testing to see if you're a lier)
Tips: Kiss ass, complement things like i love t-mobile etc, be patient and have a nice happy voice, call using another phone NOT on t-mobile..
i hope this helps! :good:
---------- Post added at 08:18 PM ---------- Previous post was at 08:17 PM ----------
aooga said:
None of mime are WiFi calling capable. I'll call again, but I've also heard from others that they don't five them out anymore. Is it LTE or HSPA?
Click to expand...
Click to collapse
It supports EDGE/HSPA and t-mobile newly refarmed 1900pcs HSPA
its pretty future proof as HSPA will be here long. besides HSPA is what makes the calls not LTE
better to have some data and calls than no calls and data at all..
it also conserves battery life as the signal is strong and your device wont have to search for signals
markdapimp said:
3)They're going to do some troubleshooting if you have edge in or 1bar of 4g or LTE TURN ON Airplane mode they're actually going to ping the device state on the mobile network (testing to see if you're a lier)
Click to expand...
Click to collapse
You said to TURN ON airplane mode when i call them?
Sweet talking is the only way you can get free stuff usually.
I see you have a backup tmobile phone... Does it get the same reception in the house as your N5 does?
xplred said:
You said to TURN ON airplane mode when i call them?
Sweet talking is the only way you can get free stuff usually.
I see you have a backup tmobile phone... Does it get the same reception in the house as your N5 does?
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Click to collapse
Yeah,, you have to be valuable to TMO to get this (ala multiple postpaid lines). The last case I saw here was months ago, and he went all the way to retention before they sent him a cel-fi. Regular CSR's may not have the option on their system.
WRT, HSPA+, use phoneinfo app (market) to toggle GSM-only/LTE settings.
https://play.google.com/store/apps/details?id=com.roy.phoneinfo&hl=en
wideasleep1 said:
Yeah,, you have to be valuable to TMO to get this (ala multiple postpaid lines). The last case I saw here was months ago, and he went all the way to retention before they sent him a cel-fi. Regular CSR's may not have the option on their system.
WRT, HSPA+, use phoneinfo app (market) to toggle GSM-only/LTE settings.
https://play.google.com/store/apps/details?id=com.roy.phoneinfo&hl=en
Click to expand...
Click to collapse
Was he a single line or more than 1 line before being sent to customer retention
markdapimp said:
Was he a single line or more than 1 line before being sent to customer retention
Click to expand...
Click to collapse
IIRC (from Nexus 4 forum), he had two lines, was over $120/mo, and had played CSR roulette trying for a cel-fi. After he said he wanted to cancel (he TRULY had poor coverage at home) and got a hold of retention, he was able to eek one out. Most fora say their cel-fi supply has been drained, however, based on user reports.
The main reason I was following this was for a business client of mine. He's 'last mile' internet, despite dead fiber running down his street less than 20 feet away. He currently pays over $400/mo for ISDN 1.5 synchronous 2yr/contract. Yet, I get over 40MBPS at his location on TMO, outdoors, but drop to near nothing inside his metal buildings. I'm unable to convince him TMO is capable of business-critical uptime, but I think a cel-fi in his window could go a long way towards convincing him.
Related
so!
got the samsung galaxy 4g the day it came out. i had actually gotten the g2 originally, and 13 days later, this phone came out and after holding it in my hands i had to have it. it was just... sexy.
so the day i got it i was so happy. i ended up paying nothing for it through a weird fluke situation on tmobiles part, which made it even better.
then the troubles started.
in getting the new phone i knew that although this phone boasts the speeds that it does there was no way i was going to get those speeds. i do a speed test. at the tmobile store (1/4 a mile away from a tower on a tuesday afternoon around 2 pm) i get ..... 0.03 down and 0 up.
....k.
so i give it some time to get used to my sim card and my usage. that's when i notice the battery. i had to charge my phone two times a day on light usage. i turn off all synching, including my google calendar and contacts to see if that helps the battery. meh, a little. but i'm still charging it at least halfway through the day, and i am not able to use my phone at work. that means from the time i unplug it ten minutes before i leave for work until 6 pm (11 hours later) my battery is at roughly 20% ... and i've done nothing on the phone whatsoever. i'm super sad about the battery life and still getting sad speed tests on my "4g".
then about a week after purchase more problems kick in.
pretty soon my picture messages aren't coming through. it's giving me messages i'm used to seeing on my iphone, something about the message size being too big to download (sorry, the wording has left my mind now that i am trying to document it all for you guys).
then i start getting no texts. and sending them is a joke. if i have less than three bars (i usually have two at home and my work building) i am not able to send. it will try and give me a failed message. pulling out the battery will usually fix it, but after a couple of weeks of that it gets used to that fix and doesn't work at all.
i go into the tmobile store.
they switch out my sim (which we had done once before) and at this point my phone doesn't recognize the new sim. the rep tells me i broke my phone (even though my phone at least recognized the previous sim) and tells me that i'll need a new phone, offering to sell me one for cheap. i leave, pretty irritated at the dude.
i go to work, call 611, they tell me my IMEI has never been active on my account. we activate it and lo and behold, my phone recognizes the sim (mmhmm). but still sending messages is still a joke. out of 10 messages i can usually get one to send. it's a sad ratio of sent to failed.
in addition, i am still charging my battery at least once to twice a day with hardly any usage whatsoever (what good is using a phone that never has service anyway?). i've turned off wifi at all times, 4g is off, everything synching is off. i'll take out the sim and put it in my iphone so that it's not constantly searching for service (which texting worked just fine on my iphone) and it STILL dies by the end of my work day - i am lucky if i get 12 hours of standby before having to charge it. i condition my battery with no luck.. it still sucks. i root it and set SetCPU to underclock down to 200mhz when idle just to see if that will help the battery. i get about 14 hours of standby on that.
so, after all of this and about two months later, i finally got a replacement phone today. after looking at the back of the new phone and the old one i discover something interesting...
my sim contacts have been broken this whole time! sad!
( i was going to link to the pic but can't since i'm a new user. )
now, has this new phone fixed my issue? well, for one i'm getting 4g speeds at my place (i live in downtown SLC, i should be getting them here!) for the first time ever and have yet to come across a "failed" message when sending texts. only time will tell but mostly i want to post this to let you know.. if you are having this issue this is NOT normal. talk to tmobile. troubleshoot what you need to and get that mother replaced!
(i'll report back on battery life tomorrow.)
Consider yourself lucky. I live in Murray, phone says 4G but my Vibrant pulls faster speeds on 3g. Lol
Sent from my SGH-T959V using XDA App
Honestly man I was in SLC a couple weeks ago with my 4g and the speed sucked compaired to here in Reno... I get 7mb up and 1.8 up avg with much higher peaks in Reno. Even at the gateway downtown SLC the 4g sucked at about 3mb upload and 750k up.
Sent from my SGH-T959V using XDA App
i need a new city
Vegas here. Even though they say we are one of the new turned up cities I'm still only getting 7mb down and 1.5 up on a typical day.
Here's something interesting though, when I upgraded from my G1 to my SGS4G they were supposed to update my data plan.
Logged into my TMO account and it still shows the G1 Unlimited data. Paying $25 instead of the $30.
My wife has a MT4G and her account did get upgraded to the 4G Unlimited data plan for $30 a month.
Possible my phone isn't going to get higher speeds based on the data plan still in my account? I'm doubting it, but I guess it's possible.
joedeveloper said:
Vegas here. Even though they say we are one of the new turned up cities I'm still only getting 7mb down and 1.5 up on a typical day.
Here's something interesting though, when I upgraded from my G1 to my SGS4G they were supposed to update my data plan.
Logged into my TMO account and it still shows the G1 Unlimited data. Paying $25 instead of the $30.
My wife has a MT4G and her account did get upgraded to the 4G Unlimited data plan for $30 a month.
Possible my phone isn't going to get higher speeds based on the data plan still in my account? I'm doubting it, but I guess it's possible.
Click to expand...
Click to collapse
i still have the g1 data plan as well, i wonder if that does have anything to do with it. i kinda don't want to ask though, the 5 bucks a month is small but nice to not pay
p.s. for all interested, my battery is at 48% with pretty consistent usage and synching on all day. schweet!
I would have callers t mobile right away and gotten a new phone overnight. I am not too trusting of in store employees. Most don't know how to troubleshoot a phone.
Sent from my Dell Streak 7 using XDA Premium App
ambeestar said:
i need a new city
Click to expand...
Click to collapse
You can have my city.... except I don't have a city.... it's just a trailer park in the middle of nowhere. But then I get better speed here than I can in the nearest two cities, a ripping 16KB/SEC on a good day, on "AMERICAS LARGEST 4G NETWORK" I spend almost as much time downloading as I do talking to tech support. Then that's another story.
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
I don't see how you are getting such bad speeds. I live in Kaysville, only 20 minutes from SLC and my average DL speed is usually around 5.0mb/s. The fastest I have gotten over 4g so far is 8.8mb/s.
yentlequible said:
I don't see how you are getting such bad speeds. I live in Kaysville, only 20 minutes from SLC and my average DL speed is usually around 5.0mb/s. The fastest I have gotten over 4g so far is 8.8mb/s.
Click to expand...
Click to collapse
If you are lucky enough to have a 3 or 4G tower in your area you will likely have good download speed. My download speed sucks. TMO's network is full of holes.... DEAD zones. Even in large areas like Los Angeles, CA. They have a long way to go before their network will catch up with the others.
DelinQuentisDQ said:
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
Click to expand...
Click to collapse
I'm confused by this due to my dell streak 7 actually showing 3g and 4g at different times.
DelinQuentisDQ said:
Your data plan will not affect your data speeds in any way.
As for the phone showing 4G and having another 3G device pulling better speeds. The cause is that you are not in a true 4G area. The GS4G does not have an icon for 3G, even if it did, the phone cannot distinguish between 3G or 4G due to the fact that HSPA+ is still 3G hardware on the tower, but provides 4G speeds via software in the base station and the backhaul of the network.
Click to expand...
Click to collapse
I actually get 3g , 4g, edge, and g.
Sent from my SGH-T959V using XDA Premium App
Bl4ckpheniX said:
I actually get 3g , 4g, edge, and g.
Sent from my SGH-T959V using XDA Premium App
Click to expand...
Click to collapse
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
DelinQuentisDQ said:
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
Click to expand...
Click to collapse
I will have to do it Monday, cause it only happens when I leave my office building. When I am in my office building I will often go into data roaming through at&t. This may have something to do with why it shows up. But it is there.
If you truly doubt it. Go to the market and download ninja morph. Then use it to make a copy of your framework-res.APK. From there open the COPY that you made. Look in framework-res.apk\res\drawable-hdpi-v4
Do not try and look in the actual phones framework-res.apk. Because it will break a couple things and you will have to re-flash. But if you make the copy it will automatically extract the apk and you can view the files with your computer.
DelinQuentisDQ said:
The GS4G does not even have an icon to represent 3G.
Please, if you can, provide a screenshot.
Click to expand...
Click to collapse
that my friend, you are wrong on.
I get the 3G icon on my elevator everyday before and after work.
4g
I always get 4g in the missouri area and I get 13mbps
I just got the phone today me and fiance both got same phone we were told our area had 3g coverage i contacted tmobile support and the tech stated it is not availabe he actually suggested we seek another carrier anyone have any suggestions to getting better quality signal and data...
Since you bought it from Tmob you should ask and get the unlock codes for free and also should be opt out of the early contract termination fee as well because it was not your fault about the coverage area. Don't let them push you around. Stick to your guns that the tmob rep said you would have 3G and yet you do not.
Check with ATT and see if they have better coverage in your area. The G2X can work on ATT networks as well but you would have to do some research on the settings and etc.
Thats my two cents if your gonna leave Tmob and keep the phones.
As for getting better reception or data signal theres pretty much nothing you can do to make it better if the towers aren't there.
fabricatedhero said:
Since you bought it.......
Click to expand...
Click to collapse
Agree with all that, maybe you can get the phone as a Standard rate plan, which they don't offer with smart phones. You can then use it wifi all over the place. And when the merger hits, you might get better reception if they can share antenna....though some say the G2x will not work on any 3G ATT signals.
thanks for the responses
Yea ive been searching around seeing if there was a fix or noticable difference in rooted pre gb releases for better sig/data strength and such i even caled tmo when i got home and spoke with tech rep and he suggested that i just return devices and go to a diff network I felt that was a horrible way to represent the company. Didnt even try or make a feeble attempt to troubleshoot just blew it off to ah well you dont get 3g in your area so to bad basically.
fabricatedhero said:
Since you bought it from Tmob you should ask and get the unlock codes for free and also should be opt out of the early contract termination fee as well because it was not your fault about the coverage area. Don't let them push you around. Stick to your guns that the tmob rep said you would have 3G and yet you do not.
Check with ATT and see if they have better coverage in your area. The G2X can work on ATT networks as well but you would have to do some research on the settings and etc.
Thats my two cents if your gonna leave Tmob and keep the phones.
As for getting better reception or data signal theres pretty much nothing you can do to make it better if the towers aren't there.
Click to expand...
Click to collapse
Correct me if I'm wrong but I believe the G2X only works on the 1700mhz 3G band. ATT does not use this band so he would be stuck on 2g, which is exactly the problem he's having with tmobs now.
well i should have gone further in to detail
The issue is in the store i was told that i would be in a 3g area once i got home i was only staring at the letter G on the highway i had 2G but at home now even outside I am at G and tech on the phone said i was in 2g area then proceeded to tell me i should look in to another company problem is ive tried verizon which is incredible service horrible support and sprint which had great customer service but horrid service I can travel to mount vernon and data roam.
knickfan5745 said:
Correct me if I'm wrong but I believe the G2X only works on the 1700mhz 3G band. ATT does not use this band so he would be stuck on 2g, which is exactly the problem he's having with tmobs now.
Click to expand...
Click to collapse
Hmmm you might be right and i have to retract my statement cuz now ever since the phone was released it showed that it was quad band and had both bands for tmob and ATT for 2g/3g/4g bands and now LG says its not.
Even Tmobs site showed it had that capability. I'm reading into it now. Thanks for the refresh course.
No one suggested WiFi Calling? I use it at work and its awesome. Really cuts down on battery usage too. Plus WiFi Calling is now FREE on Tmobile so why WOULDN'T you want to use it at home or at work?
Beats paying AT&T for a $100 WiFi Extender and having it come out of your bank of minutes.
Plus WiFi Calling works over standard WiFi, so even at McDonalds it will work.
Of course this is under the assumption that there IS some coverage around your home. If there was NO service then I would probably just look elsewhere. If you can at least make calls in your neighborhood and calls, text, and surf the web at home (using WiFi Calling and WiFi) then that isn't so bad. Text messages work on any network grade. The only issue you'd have with a slower network is data. But if there is decent service "around" your house, then WiFi calling works wonders to make sure you are online around your home.
It would actually be kinda cool to reply on a WiFi router for service because at 10pm I could just pull the plug and cells go off. No kids texting at 2am.
fabricatedhero said:
Hmmm you might be right and i have to retract my statement cuz now ever since the phone was released it showed that it was quad band and had both bands for tmob and ATT for 2g/3g/4g bands and now LG says its not.
Even Tmobs site showed it had that capability. I'm reading into it now. Thanks for the refresh course.
Click to expand...
Click to collapse
No one really knows but Tmobile is releasing lots of "Quad-band" phones in the event the AT&T merger goes through. They've even stated they ONCE the merger goes through, they will unlock the other frequencies.
So while there is no absolute answer whether our phones are truely quad-band until we crack it open and actually test, it would be odd that it passed FCC, had it listed on the website, and touted as one of the biggest features... only to NOT have no such hardware.
Makes more sense that Tmobile just "locked it up" for now.
mikeew83 said:
Yea ive been searching around seeing if there was a fix or noticable difference in rooted pre gb releases for better sig/data strength and such i even caled tmo when i got home and spoke with tech rep and he suggested that i just return devices and go to a diff network I felt that was a horrible way to represent the company. Didnt even try or make a feeble attempt to troubleshoot just blew it off to ah well you dont get 3g in your area so to bad basically.
Click to expand...
Click to collapse
There really isn't much the csr over the phone can do. If you don't have service the person on the phone can't magically teleport a tower into your hood.
They offered you the chance to return the phone and get your money back. How else would you like them to proceed when they can't provide you with service?
Thanks all for the responses
Yea thats what ive been doing just got it set up to wifi in the house honestly out and about not that big an issue as i already have everything i need on the phone at that point unless its a game using data based connectivity which i can deal the phone in itself is just to nice for me to let go of and as for the last post honestly youve waited your breathe and I dont appreciate the rudeness really there is no magic tmo fairy to pop out of my ass and stick a new tower in my back yard gosh there goes that idea. but yea def love the phone testing out root lol i couldnt wait day 1 rooted and working on a good rom/kernel combo in the near future you can look forward to me buildling from aosp soon as this has been something i have been nearing for quite a while now just couldnt find a decent enough phone to dev on so be on the look out for the Triumph Rom coming soon to your neck of the woods.
I was rude? I thought I was just being logical and asked what you would have done if you were the csr.
I'm glad you are at least trying the phone out via wifi, 99% of the people here would have ditched it.
well if i mistook you i apologize
But i def would not recommend someone leave my business for another without prior checking thoroughly to see what other options there may be this guy spent 5 minutes on the phone with me he was in tech support and did no do any literally anything to troubleshoot why i was listed in a 2g area but only getting 1g was my big issue but honestly ill take this over sprint any day i cannot leave the house 5 minutes in any direction without data roaming so just pushed over dark and sin with faux kernel going to set it up and test drive I will be working up some gb roms once official release is out which from the reads i have found is only sometime soon. heres to hoping.
I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
i should try this for my house! i go from hspa to edge and back and forth. tried enabling 2g only but i keep losing signal so it makes tmobile practically useless at my house. i stay at palmdale ca.
Sent from my LG-P999 using XDA App
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
jrwingate6 said:
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
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Click to collapse
oh thats interesting, i've never heard of that on tmobile before
Going to try this.. I used to get perfect service in my apartment with my G1 and now it cycles between 1 to no bars
Sent from my LG-P999 using XDA App
Anyone else give this a try? I usually stuck on edge at home, or constantly bouncing form edge to HSPA
Same thing on both my and my wife's G2x phones. IMEI #'s were wrong. Tmo rep said give it a day or two for reception to improve. Being new to Tmo, I figured it was just bad coverage along I-95, but he said that's not the case. Thanks for posting this!
I tried this called them and talked about my reception problem after that it seems like its sort of fixed now my receptions are much better then before
thank you
dorksturhh said:
I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
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? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
psychoace said:
? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
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Click to collapse
Also All towers overlap to another, always. The amount of overlap variable. If there was no overlap, your phone would drop every call when switching between towers. Flopping from tower to tower applies when one is traveling, there is an entire world of stationary out there, such as people's desk or home.
Is anyone anyone else constantly losing and regaining signal? I just noticed it once I got home from work. I'm unlocked and rooted. I updated the PRL and profile. I noticed the signal lose after this, but I wasn't paying much attention before I got home.
Anyone have any advise before I RMA this thing?
TempeDuck said:
Is anyone anyone else constantly losing and regaining signal? I just noticed it once I got home from work. I'm unlocked and rooted. I updated the PRL and profile. I noticed the signal lose after this, but I wasn't paying much attention before I got home.
Anyone have any advise before I RMA this thing?
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I don't "think" I've had LOS... but if I notice it over the next couple days I'll let you know.
jell3d said:
I don't "think" I've had LOS... but if I notice it over the next couple days I'll let you know.
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Sweet, thanks
Yes, I was just about to create a thread asking the same thing. The signal icon turns to an empty triangle randomly for no more than a minute. It's been happening all day =/
The phone is locked and 3G is working. Not sure about LTE just yet.
Edit: Here's a pic (lasted ~30 seconds)
http://i.imgur.com/mS4EUgd.jpg
Sent from my Nexus 5
I think it's because the N5 just has terrible reception in general. I get 1 LTE bar in areas where my Moto X used to get full LTE bars.
KiNG OMaR said:
I think it's because the N5 just has terrible reception in general. I get 1 LTE bar in areas where my Moto X used to get full LTE bars.
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I'm not sure because it'll drop when I have full bar 3G.
Sent from my Nexus 5
Cheater912 said:
I'm not sure because it'll drop when I have full bar 3G.
Sent from my Nexus 5
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I have experienced random signal drops, even when I have full bars. It might only happen when it's switching between LTE/HSPA, but I haven't really payed attention.
Sprint is doing a lot of backend tweaking to support the Nexus 5s. Lots of performance changes hour by hour as they try and set up the network to allow unlocked Nexus phones.
First time allowing a phone on their network that's not sold them so these are all part of the growing pains. Just keep giving Sprint productive feedback so they can iron out the issues.
I went to the online chat and the guy apparently "refreshed the network and fixed the glitch." I thought he was full of ****, but I haven't lost bars yet ^.^
Edit: never mind, he was full of ****...
Sent from my Nexus 5
Cheater912 said:
I went to the online chat and the guy apparently "refreshed the network and fixed the glitch." I thought he was full of ****, but I haven't lost bars yet ^.^
Edit: never mind, he was full of ****...
Sent from my Nexus 5
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I have been having the same problem at work and I can trace it to switching between network types. LTE to 3G to 1x. At home I'm good to go. I think it may be because Sprint installed a micro cell in our building and it's not LTE compatible.
Sent from my Nexus 5 using Tapatalk
Might just be a not so great radio software/firmware at the moment. Most likely future updates will make it better. Now, that doesn't help you in the interim but that's most likely it.
my worst fear.. LG's are notorious for dropping signal. I know this because my old LG Optimus G did it, and many others had this problem as well. You can google or look at my old posts.
I ran a Network Signal Pro log last night and it was a constant signal/no signal. Not sure if it was just voice or voice and date. I have attached it, if someone who knows how to read that better than me could look at it that would be great. I'm running another log right now, will be 60 minutes with a 30 poling rate. I'll post that later. The signal is pretty weak since I am in a hangar at an airport. So we will see how it is.
TempeDuck said:
Is anyone anyone else constantly losing and regaining signal? I just noticed it once I got home from work. I'm unlocked and rooted. I updated the PRL and profile. I noticed the signal lose after this, but I wasn't paying much attention before I got home.
Anyone have any advise before I RMA this thing?
Click to expand...
Click to collapse
I'm having this issue -
http://forum.xda-developers.com/showthread.php?t=2516543
I thought it was a bad sim/the fact that sprint doesn't even recognize the device. I plan on waiting until the 8th to take any action personally.
lilotimz said:
Sprint is doing a lot of backend tweaking to support the Nexus 5s. Lots of performance changes hour by hour as they try and set up the network to allow unlocked Nexus phones.
First time allowing a phone on their network that's not sold them so these are all part of the growing pains. Just keep giving Sprint productive feedback so they can iron out the issues.
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Click to collapse
Why should any "tweaking' be required? GSM networks have let on all phones for years. It would seem that once Sprint allows a phone on the network, it should be in the same position as a GSM network with respect to phones that it did not sell.
Also OP, do you mind providing your general location?
Here is the next log. Never lost a connection.
The only difference I see here is EVDO A at work vs EHRPD at home. Wonder if that is part of the issue?
Juiceboxxhero said:
Also OP, do you mind providing your general location?
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Home is near 48th St and Elliot Rd in Phoenix and work is at Sky Harbor Airport.
TempeDuck said:
Here is the next log. Never lost a connection.
The only difference I see here is EVDO A at work vs EHRPD at home. Wonder if that is part of the issue?
Home is near 48th St and Elliot Rd in Phoenix and work is at Sky Harbor Airport.
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Ah - other side of the country. Didn't see you had it in your profile as well, my bad.
Other side of the country which makes me nervous that it's not a sprint issue - I'm in Detroit near campus martius and still having similar issues.
it isn't only Sprint, it happens in Rogers and Fido in Canada as well. So I believe it is LG
dicecuber said:
it isn't only Sprint, it happens in Rogers and Fido in Canada as well. So I believe it is LG
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Click to collapse
I feel it may be a sprint issue only due to it constantly losing connection of EHRPD but it being fine now that I on on EVDO A at work. It is the same radio and antenna for EHRPD and EVDO A, right?
I'm going to Salt Lake City this weekend, I'll have to see how it preforms there.
So I have bought a HTC u11 plus and should get it today. What I have done the past week is check my bands at the places I visit most. And while driving. I used lte discovery app to help me with this and some Google searches. In my findings band 2 is hardly used when I am at home or driving. My 1+5 is always on band 4 or 12. At home is the only place where it is on band 2 but it switches to 4 and uses this mostly but I use wifi calling at home due to coverage sucking at my house. I did a Google search on band 2 and it is not very good around my areas. So people with TMobile USA should be fine to get this phone and use here. Also my cousin has a HTC 10 from overseas which has less bands enabled and has never had an issue with lte or call connection with TMobile. Once I get the phone I will do more testing for TMobile folks. Let me know your results if you have any.
cameljockey1 said:
So I have bought a HTC u11 plus and should get it today. What I have done the past week is check my bands at the places I visit most. And while driving. I used lte discovery app to help me with this and some Google searches. In my findings band 2 is hardly used when I am at home or driving. My 1+5 is always on band 4 or 12. At home is the only place where it is on band 2 but it switches to 4 and uses this mostly but I use wifi calling at home due to coverage sucking at my house. I did a Google search on band 2 and it is not very good around my areas. So people with TMobile USA should be fine to get this phone and use here. Also my cousin has a HTC 10 from overseas which has less bands enabled and has never had an issue with lte or call connection with TMobile. Once I get the phone I will do more testing for TMobile folks. Let me know your results if you have any.
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Any updates, CJ? Thinking about doing this myself, but I worry about that Band 2. Thanks!
R2-Brute said:
Any updates, CJ? Thinking about doing this myself, but I worry about that Band 2. Thanks!
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Lol i got the notification on this and saw CJ. For a minute i was like is he referring to me? Who the heck is CJ lol i laughed after i figured it out. . Anyway so after having the phone in my hands with all of its beauty and awesomeness. I could not take it anymore. This phone works great if you have a wifi and data connection all the time. But for people who still makes voice phone calls it is the worst.. so bad i put it on ebay yesterday. I got so frustrated the other day. I was trying to make a call and when you do, it drops down to 2g,3g. The call qualty on that is horrible. The calls always dropped and when i did have a good connection the quality was horrible. Half the time i would not get text messages and not everyone uses whats app and that is what i was trying to use because i always will have data. No VOLTE which i missed no WIfi calling which does come in handy. So i kept looking and band 2 does more than LTE I believe that band 2 also deals with AWS which is needed for calling. Man i tried.... i tried to put up with it here in the states. The phone itself is just amazing the Pixel that got away is what i call it. So if you are here in the states Dont buy it unless you have data connection and everyone has like data messaging or calling for a strong data connection. I am really sad and dissapointed at HTC the phone i have been waiting for since the HTC sensation 4g. Hopes this helps.
cameljockey1 said:
Lol i got the notification on this and saw CJ. For a minute i was like is he referring to me? Who the heck is CJ lol i laughed after i figured it out. . Anyway so after having the phone in my hands with all of its beauty and awesomeness. I could not take it anymore. This phone works great if you have a wifi and data connection all the time. But for people who still makes voice phone calls it is the worst.. so bad i put it on ebay yesterday. I got so frustrated the other day. I was trying to make a call and when you do, it drops down to 2g,3g. The call qualty on that is horrible. The calls always dropped and when i did have a good connection the quality was horrible. Half the time i would not get text messages and not everyone uses whats app and that is what i was trying to use because i always will have data. No VOLTE which i missed no WIfi calling which does come in handy. So i kept looking and band 2 does more than LTE I believe that band 2 also deals with AWS which is needed for calling. Man i tried.... i tried to put up with it here in the states. The phone itself is just amazing the Pixel that got away is what i call it. So if you are here in the states Dont buy it unless you have data connection and everyone has like data messaging or calling for a strong data connection. I am really sad and dissapointed at HTC the phone i have been waiting for since the HTC sensation 4g. Hopes this helps.
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Click to collapse
Well, crap. Thank you for conducting the experiment. Yeah, it's the Pixel 2XL WITH an sd card slot, which is what I want, except apparently without Band 2, the thing's hobbled. I was gonna install the Google HDR+ camera app and have it all! Damn.
I got my hopes up because I saw reports of people bringing the Exynos Note 8 over here and getting it to work, but IT has Band 2! Seriously, how tough is it to add these bands! Do people want to sell phones or not?!!
Anyway, thanks again. An answer is an answer, even if it's not the one I was hoping for.
And yeah, if you're reclaiming that term, I completely respect that, but I still gotta go with CJ.
Sucks to hear that. I've been using my HTC U11+ in the Bay Area for about two weeks now and so far it's been absolutely flawless. Not a single issue finding LTE or dropping calls.
Eclipsed830 said:
Sucks to hear that. I've been using my HTC U11+ in the Bay Area for about two weeks now and so far it's been absolutely flawless. Not a single issue finding LTE or dropping calls.
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I've had the phone since late December and have had the same experience in the greater Baltimore area. Must be different bands/stronger network in our areas.
Chund3r said:
I've had the phone since late December and have had the same experience in the greater Baltimore area. Must be different bands/stronger network in our areas.
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If you don’t mind me asking where and which model did you order?
Sent from my iPhone using Tapatalk
JrWriter87 said:
If you don’t mind me asking where and which model did you order?
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Sorry for the delayed response, but I got it from Amazon. Took about 4-5 days to receive it even though Amazons system said 2 weeks. I also just noticed that it's a decent amount cheaper now as well compared to when I bought it in December by over $100.
HTC U11 Plus (2Q4D100) 6GB / 128GB 6.0-inches LTE Dual SIM Factory Unlocked - International Stock No Warranty (Ceramic Black) https://www.amazon.com/dp/B07849L28F/ref=cm_sw_r_cp_apa_TMqHAbDAA316F
Chund3r said:
I've had the phone since late December and have had the same experience in the greater Baltimore area. Must be different bands/stronger network in our areas.
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Click to collapse
I agree with this I've had zero issues so far since getting this phone. Only had it for a day now but prior to I ran LTE Discover on my HTC U11 and saw I very rarely used Band 2 (San Diego). After some digging I saw how Band 2 works on T-Mobile and I'm OK without it. I'll be in Vegas in a week so I'll be curious how it holds up there, though I don't really expect hiccups. The one thing I do want to get back is VOLTE/VOWIFI.
Chund3r said:
I've had the phone since late December and have had the same experience in the greater Baltimore area. Must be different bands/stronger network in our areas.
Click to expand...
Click to collapse
I'm not far from you and I just picked up my U11+ from Swappa. Does this phone actually read "4G LTE" when in LTE service area? I have not seen it yet. I have the Nexus 6 and a Note 5 and both have had that when in and around Maryland. THanks for replying when you do.
LadyDi said:
I'm not far from you and I just picked up my U11+ from Swappa. Does this phone actually read "4G LTE" when in LTE service area? I have not seen it yet. I have the Nexus 6 and a Note 5 and both have had that when in and around Maryland. THanks for replying when you do.
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No, it just says 4G. However, when using apps such as Speed Test by Ookla, it says I'm connected to "LTE T-Mobile", and the speed test are roughly what I was getting on my previous iPhone 6S Plus.
Chund3r said:
No, it just says 4G. However, when using apps such as Speed Test by Ookla, it says I'm connected to "LTE T-Mobile", and the speed test are roughly what I was getting on my previous iPhone 6S Plus.
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Click to collapse
Thank you. I did install LTE Discovery and was able to get information on what band I am on and more. It keeps flipping back to 'H' loads which is made me wondering what I might be doing wrong if it is not in the phone itself. I am in a strong 4G LTE area for work (base) and home. My Nexus 6 and my Note 5 always read 4G LTE in an area as such. I still love this phone even though it's not 2 weeks old yet.
I'm tempted to get this for an upgrade from my HTC 10. I don't care too much about the dual camera for the HTC 12+, plus I want it in Red which might not even come out in the US. So with the bigger battery 3,900 mah, about $200 less and the red color now. Would this be a good buy if I typically travel around the east coast?
I have one I purchased on a recent trip overseas to Taiwan. My carrier here in the US is Tmobile and I only have connectivity issues in rural areas. Can someone point me to a stock ROM from Tmobile that would be compatible with this phone?
Thanks.