I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
i should try this for my house! i go from hspa to edge and back and forth. tried enabling 2g only but i keep losing signal so it makes tmobile practically useless at my house. i stay at palmdale ca.
Sent from my LG-P999 using XDA App
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
jrwingate6 said:
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
Click to expand...
Click to collapse
oh thats interesting, i've never heard of that on tmobile before
Going to try this.. I used to get perfect service in my apartment with my G1 and now it cycles between 1 to no bars
Sent from my LG-P999 using XDA App
Anyone else give this a try? I usually stuck on edge at home, or constantly bouncing form edge to HSPA
Same thing on both my and my wife's G2x phones. IMEI #'s were wrong. Tmo rep said give it a day or two for reception to improve. Being new to Tmo, I figured it was just bad coverage along I-95, but he said that's not the case. Thanks for posting this!
I tried this called them and talked about my reception problem after that it seems like its sort of fixed now my receptions are much better then before
thank you
dorksturhh said:
I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
Click to expand...
Click to collapse
? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
psychoace said:
? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Also All towers overlap to another, always. The amount of overlap variable. If there was no overlap, your phone would drop every call when switching between towers. Flopping from tower to tower applies when one is traveling, there is an entire world of stationary out there, such as people's desk or home.
Related
So I been having problems with my data speeds since my bill cycle started over. I can't get speeds over .04-.05mbps anywhere! when I know I get 3.5-5.5 on a good day and area. I was throttled last bill cycle but now on this bill cycle I'm still at throttled speeds. I've called tmo already 3 nights in a row to see if they still had me throttled. They say I'm not throttled, they troubleshooted so I have a trouble ticket out right now. I'm just trying to see if I can get this fix myself. Tmo is lagging on calling me back. I need my 4g speeds back.the phone is horrible withou it and its killing me.
I just want if anyone with the factory unmodified apn settings can do me the favor of posting it up so I can match it with mine. I would really appreciate it.
Sent from my HTC Glacier using XDA App
a quick reboot have always fixed that problem for me.
neidlinger said:
a quick reboot have always fixed that problem for me.
Click to expand...
Click to collapse
Done plenty of those.
Sent from my HTC Glacier using XDA App
well changing the APn's will not adjust anything as far as speeds go. it's a connection problem between your phone and T-Mobile's servers. If you are that low and showing "h" on the not. bar then they still have you programmed as being throttled.
neidlinger said:
well changing the APn's will not adjust anything as far as speeds go. it's a connection problem between your phone and T-Mobile's servers. If you are that low and showing "h" on the not. bar then they still have you programmed as being throttled.
Click to expand...
Click to collapse
Yeah I do show the H on full bars. That's also what I been trying to explain to them, that only because it shows on their screen I'm not throttled doesn't me I'm not. I'm pretty sure they messed up some where. I just thought that probably the apn had some thing to do with it too. I'm just trying everything I can. They need real techs over there. Every one I spoke to seemed like they didn't know what the hell they wee doing and they were just reading off a page of instructions which I'm pretty sure they were.
Sent from my HTC Glacier using XDA App
coupetastic-droid said:
Yeah I do show the H on full bars. That's also what I been trying to explain to them, that only because it shows on their screen I'm not throttled doesn't me I'm not. I'm pretty sure they messed up some where. I just thought that probably the apn had some thing to do with it too. I'm just trying everything I can. They need real techs over there. Every one I spoke to seemed like they didn't know what the hell they wee doing and they were just reading off a page of instructions which I'm pretty sure they were.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
are you still at the same area where you used to get the much faster speeds? I've had the mt4g since January and even though I have the "H" and full bars in my city the speeds are always between .15 to .6Mbps down, while the upload is usually around 700Kbps. Got trouble tickets going and service calls until a network engineer showed up at my location to do some testing. Turns out I'm sitting about 40 feet away from the t-mo tower, but given their current configuration, those speeds are all I'm going to get until there's further tower upgrades! I can hop on the freeway and drive south for 20 minutes and find a signal that gives me speeds of 2 to 4Mbps, but too bad I don't live or work there. I was put through the tedious troubleshooting "steps" too, even went as far as visiting a t-mo store and doing side-by-side testing with my phone and two of their phones, switched sim cards twice too. All that drama just to be told that the tower is operating "normally" in its current configuration and that's all the speed I'm going to get for a long time.
erickdj said:
are you still at the same area where you used to get the much faster speeds? I've had the mt4g since January and even though I have the "H" and full bars in my city the speeds are always between .15 to .6Mbps down, while the upload is usually around 700Kbps. Got trouble tickets going and service calls until a network engineer showed up at my location to do some testing. Turns out I'm sitting about 40 feet away from the t-mo tower, but given their current configuration, those speeds are all I'm going to get until there's further tower upgrades! I can hop on the freeway and drive south for 20 minutes and find a signal that gives me speeds of 2 to 4Mbps, but too bad I don't live or work there. I was put through the tedious troubleshooting "steps" too, even went as far as visiting a t-mo store and doing side-by-side testing with my phone and two of their phones, switched sim cards twice too. All that drama just to be told that the tower is operating "normally" in its current configuration and that's all the speed I'm going to get for a long time.
Click to expand...
Click to collapse
Yea I'm still in the same area where I used to get great 4g speeds. Basically most of los angeles has 4g so every where I went I had great speeds. Now every where i go is crappy.The thing is my girl and I are on the same contract and have the exact same plan. Her mt4g is lighting fast as it should be where mine is super slow in the same areas as her and we live together. At first I thought it was the sim card. I did a test where I put my sim in her phone and mine on hers then hers was getting crappy speed and I was getting great speeds. So I thought it was the sim issue every one was talking bout. So I went to a tmo store and they gave me a new sim. But still that didn't fix the problem. So now I knew that it wasn't a problem with the sim nor the device. That's when I really knew the problem was at their end.
Sent from my HTC Glacier using XDA App
SindbadAL said:
Nigga sack butt plug option94 stolen rom ****
Click to expand...
Click to collapse
Wtf?
Sent from my HTC Glacier using XDA App
SindbadAL said:
k
Click to expand...
Click to collapse
MODpluserGAYx said:
e
Click to expand...
Click to collapse
it must be jaywan
I Live and work in areas that should be 4G according to T-Mobiles coverage map. At work, I'm lucking to even receive a 2g signal and never get a 4g signal at all. At home, I can only get 4g if I select WCDMA Only and don't touch my phone.
I've noticed that my 4g (WCDMA) signal seems to range from -70dBm to -109dBm. As far as GSM I don't know what a good signal is, but I know I loose my signal at about -98 dBm. Interestingly enough, it will go from -85 dBm to -101 dBm in GSM just from me picking it up.
I'm wondering if my phone is getting good reception and if exchanging it might help the problem, but I have no numbers to compare this to. Does anyone get a better WCDMA signal than -69 dBm or have a good signal strength over -109 dBm. Does anyone know what a good signal should be?
I have seen some threads on reception but there are never any numbers to quantify this. To see your signal strength go to phone settings; about phone; status; signal strength.
Any input is appreciated.
There is an app to test for towers and reception . I found I'm not close to one.
Figures.
Sent from my LG-P999 using XDA Premium App
Thanks,
I have Open Signal Maps installed. Lots of good info. According to the app, I'm a 217 meters from a tower. It actually shows 3 towers within a quarter of a mile. Maybe it's signal overload....
snake8b said:
Thanks,
I have Open Signal Maps installed. Lots of good info. According to the app, I'm a 217 meters from a tower. It actually shows 3 towers within a quarter of a mile. Maybe it's signal overload....
Click to expand...
Click to collapse
I would have to agree. This thing can get great to little signal. It seems to have trouble with the in between.
Sent from my LG-P999 using XDA Premium App
I also have horrible reception with this phone.... my sga4g had a solid full bar 4g signal all the time.. I thought maybe having my g2x rooted and running a custom rom might have something to do with it so I unrooted and went back to stock... but still no good... my phone can sit in one spot and I watch the signal go up and down 4g 2g .... so I locked it to wcdma only .... It stayed on 4g bars still go up and down but now it will just lose network connection... I called Tmo support today and supposedly I'm in an area that has great 4g coverage .... so they say they put in a service order and to stay on 2g for 72 hours and then pull my battery, put it back in and see what happens... love the g2x but starting to regret giving the wife my sgs4g...
Sent from my LG-P999 using XDA Premium App
swuln said:
I also have horrible reception with this phone.... my sga4g had a solid full bar 4g signal all the time.. I thought maybe having my g2x rooted and running a custom rom might have something to do with it so I unrooted and went back to stock... but still no good... my phone can sit in one spot and I watch the signal go up and down 4g 2g .... so I locked it to wcdma only .... It stayed on 4g bars still go up and down but now it will just lose network connection... I called Tmo support today and supposedly I'm in an area that has great 4g coverage .... so they say they put in a service order and to stay on 2g for 72 hours and then pull my battery, put it back in and see what happens... love the g2x but starting to regret giving the wife my sgs4g...
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Mine does pretty much the exact same thing inside the house and I'm also in an area that should have good 4G coverage. I think the radio is just bugged and hopefully the update(s) will fix that. Good thing the phone has wifi calling.
Interesting. I was looking for a phone number today to call T-Mobile, but their site wasn't working (kept getting no connection). I wonder what staying on 2g is supposed to do. Let me know how it turns out.
I have the same issue! Constant switch between 4G, E and x!
I talked to T-Mobile and they worked on the towers or so they say! It's gotten a lil bit better signal, but not much and not sure if it's because a custom rom!
Thinking about doing an exchange!
Would an UPDATE FIX THE RADIO? Or is it faculty hardware?
.....
htc2364 said:
I have the same issue! Constant switch between 4G, E and x!
I talked to T-Mobile and they worked on the towers or so they say! It's gotten a lil bit better signal, but not much and not sure if it's because a custom rom!
Thinking about doing an exchange!
Would an UPDATE FIX THE RADIO? Or is it faculty hardware?
.....
Click to expand...
Click to collapse
It could be faulty hardware, but it could just be a software glitch in the radio baseband/drivers. If a radio update doesn't come with the initial software fix, I'm pretty sure the Gingerbread update should include one.
I too have TERRIBLE reception with the G2x. I'm coming from the HTC G1 and in spots that I used to get great reception with that phone, my G2x bounces all over the place from 4G to NO signal. It's driving me insane that it doesn't stay constant. I thought maybe it was just the towers in my area so I put my SIM back in the G1 and it never lost signal. I put the SIM back in my G2x and set it in the same spot as the G1 and it lost signal twice and toggled back and forth from 2G to 4G within 5 minutes. Hopefully there will be a radio update to fix this issue and that it won't be faulty hardware.
I absolutely LOVE this phone even with the flaws.. i just hope they fix the flaws soon.
I get pretty good reception, though at work I tend to bounce back from 4g and E, but I'm in a building that kills reception. Personally, I think it's the modem. I bet once we start getting newer modems, it's will stop this, but probably at the cost of battery life. My old vibrant got about the same reception, so I don't think it's hardware.
The Tmo tech told me to stay on 2g because my phone seems to be keeping a good consistent 2g signal... its just in the 4g that it doesn't hold a good signal.... I also kept bringing up if she thought that maybe a software upgrade might fix the problem but she didn't even acknowledge that I said anything about it .... I also told her that I read somewhere that for some reason T-Mobile should have given me the sim card that came with the g2x and she said that wouldnt make a difference because i just switched sims when i bought the sgs4g a few months ago and she then gave me free wifi calling...
Sent from my LG-P999 "2G" using XDA Premium App
Replacement Phone
Just an update. I went ahead and got a replacement phone to see if it fixed the problem. The new phone behaves identically. Also, a Samsung 4G user just moved into my office building and he gets 3 bars, which is what i get till I pick the phone up. The thing that bothers me the most is that it will loose so many dBm (bars) when I pick it up.
Does anyone know if a phone cover will fix this issue.
Just looking to see what anyone from my area is pulling in signal wise. Not 3G but call signal. In my driveway im pulling in 0-2 bars,same with inside my house. When I was on Sprint my call bars were always full but my data constantly sucked. Now with Verizon my data is constantly awesome but my call quality/signal strength sucks to the point of static on some calls and text messages not being delivered/recieved.
Ive taken my phone into the local store and the sales rep there let me use his phone briefly to take past my house/driveway so I could see if this was an issue on his as well and sure enough, his Tbolt had 1 bar. So I called a tech and was on the phone with him for almost an hour doing checks on things etc,and found my phone was hovering between -91 and -101dBm which is rather bad lol. So Verizon extended my 14 day period alittle longer until a truck roams thru my neighborhood to test the signal. This is kinda bothering me since my area is one of the many slated to get 4G on June 16th
No idea where this is, but in Kenosha I have almost no signal unless I'm downtown by the Metra stop
Sent from my ThunderBolt using XDA Premium App
Eau Claire here. I run 3 bars most of the time at home.
Sent from my ADR6400L using XDA Premium App
Hartland/Pewaukee area here. Usually have zero problems unless I'm inside my apartment. 3-4 bars of 3G are the norm in every area of SE WI for me.
I live in West Allis, and work in Menomonee Falls... No issues.. signal is a little weak but I tether all the time while at work and it's fine.
I'm near Silver Spring and Pilgrim.
I have my bike here today, I could swing by your area and see if I have the same issues... PM me some cross streets or something.
gsxr1kmatt said:
I live in West Allis, and work in Menomonee Falls... No issues.. signal is a little weak but I tether all the time while at work and it's fine.
I'm near Silver Spring and Pilgrim.
I have my bike here today, I could swing by your area and see if I have the same issues... PM me some cross streets or something.
Click to expand...
Click to collapse
Pretty much all the way up Appleton ave starting at Pilgrim up to the Marcus Cinema by Target (just short of Hwy Q) it hovers between 2 and 1.
Thing is, I have had a few techs tell me that the data signal and call signal are not the same thing. My data speeds are fine,ALOT better then Sprint, but its my calling signal thats off. I finally had the results of my ticket told to me today. Seems my area is going to not be an easy fix. There is an issue and supposedly the network team is on it, but something to do with living between 2 towers my phone is struggling to pick a dominate tower so its trying to pick one (or something like that, I was half asleep when he called back lol)
I wonder. When people were having issues with Sprint they would sometimes send them an Airwave unit to boost the signal in their homes for free. I wonder if Verizon would do the same since there IS a problem in my area. Off to research I go..Thanks everyone
My buddy works at the switch in appleton. I'll have him check it out!
Sent from my ADR6400L using XDA Premium App
Richpopski123 said:
My buddy works at the switch in appleton. I'll have him check it out!
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Thank ya!!! I just got off the phone with tech support again and its noted on my account that they recommend a Network Extender but the best the rep will do is take off 50% of the cost of it. While its a decent offer, im still on the fence about it since I have to purchase it to be able to get a decent signal
You should get it for free, if it's their issue....
Sent from my ADR6400L using XDA Premium App
Indeed, that was exactly my thinking. Sprint was tossing people Airwaves left and right for free if they had issues, guess everyone telling me that Verizon will "nickle and dime" me for everything has some merit. Too bad my trial period ended last night (it was extended until the results of my ticket were in).
I had it the whole time throughout the storm and just lost it as of 9AM this morning. In the upper Bronx area here. Find myself constantly dropping down between 3G and 1X. Likely they are just doing repairs to the towers. Anyone else reporting any outage?
Speedtest Reports: 753ms ping, 0.07mbps down, 0.02mbps up
I think you might be roaming on sprints network
Sent from my SCH-I535 using xda app-developers app
open1your1eyes0 said:
I had it the whole time throughout the storm and just lost it as of 9AM this morning. In the upper Bronx area here. Find myself constantly dropping down between 3G and 1X. Likely they are just doing repairs to the towers. Anyone else reporting any outage?
Speedtest Reports: 753ms ping, 0.07mbps down, 0.02mbps up
Click to expand...
Click to collapse
Although I am not in the NYC area (thank god) my HOME internet from verizon is even suffering. I pay for 75/35 and I am getting .5 down / .4 up. ****s bad.
check this what I dont understand how it was working perfect during storm and now boom
i barely get signal
Code:
http://forum.xda-developers.com/showthread.php?t=1964391
Being from Texas and hurricane survivor since 1961 you are lucky you are on Verizon and have any signal. After the hurricane FEMA commandeers bandwidth. Between this and down towers Verizon is only carrier left with anything usable. Verizon only thing working here after hurricane. All others have no signal at all or you have to keep trying till you can fall in line for quick call before getting cut off. Forget data altogether.
Hm, I'm in the South Bronx (le hood if you will) and I had complete 4G with no outage all throughout the night and through today. Maybe just something affecting the upper area.
Generally the reason service seems to get worse after a storm is because cell sites go on generator or battery when the power outage hits. It t-shirt takes hours for the juice to run out but when it does that's when you notice the problem.
dennisi01 said:
Generally the reason service seems to get worse after a storm is because cell sites go on generator or battery when the power outage hits. It t-shirt takes hours for the juice to run out but when it does that's when you notice the problem.
Click to expand...
Click to collapse
Oh that makes a lot of sence thanks a lot for that info!
patt2k said:
check this what I dont understand how it was working perfect during storm and now boom
i barely get signal
Code:
http://forum.xda-developers.com/showthread.php?t=1964391
Click to expand...
Click to collapse
My guess is some towers were taken off for repair. After playing around for a bit I'm able to get 4G on one side of my apartment but not the other (the one that has always worked for me even through the storm). Might actually be a local issue here but probably still affects a few customers in upper NYC area.
No signal on Staten Island, getting a random text every now and then but haven't successfully made or received a call in 24 hrs.
Sent from my SCH-I535 using xda premium
Just an update: One of my towers is still down (the main one). Still using mobile hotspot from a distance in my apartment to get 4G access.
Midtown here. 4G working fine.
ONE of the many situations in NY city is that cell towers in areas with no power are running on gas generators and many are starting to run out of fuel.
sRDennyCrane said:
ONE of the many situations in NY city is that cell towers in areas with no power are running on gas generators and many are starting to run out of fuel.
Click to expand...
Click to collapse
Hmm...good point.
I think 4g is down in North Jersey
Sent from my SCH-I535 using xda app-developers app
ckrenek23 said:
No signal on Staten Island, getting a random text every now and then but haven't successfully made or received a call in 24 hrs.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I'm also on Staten Island, by Forest & Richmond. I've had a weak 3G signal on my S3 since yesterday. My iPhone 4S is practically unusable also. Fails on a lot of text messages, and calls can barely hold. My girlfriend said it sounds like I'm in the Battery Tunnel every time we speak. Imagine my embarrassment after mocking my parents who had no signal with their MetroPCS phones, and now I can barely receive a timely text on either of my phones.
The weather widgets on my lock screen and homescreen have pulled in data from Jersey City, Elizabeth, and Bayonne in the last few days. I think it's picking up from the strongest tower nearby at random.
My FiOS has been spotty also. I think I saw ABC7 scroll info about Verizon Communications getting hit hard during Sandy. Might take a few days before we're good again.
4G is out on a lot of Long Island too...I usually have strong 4G all the way in to work, now I'm in Manhassett and can't even get 1X (usually get ~90 dBm 4G). Couldn't send any texts yesterday at all. Hopefully they'll come back as power comes back, we still don't have traffic lights or anything.
Never lost 4g here, I'm in the middle of the bronx
Got back to work on Wednesday in Fairfield NJ and 4g was gone and 3g is spotty as hell. I'm not the only one in the building with the issue either.
At home well... I almost never get signal anyway. Still fighting verizon about that one, my droid charge had signal in my house.
prdog1 said:
Being from Texas and hurricane survivor since 1961 you are lucky you are on Verizon and have any signal. After the hurricane FEMA commandeers bandwidth. Between this and down towers Verizon is only carrier left with anything usable. Verizon only thing working here after hurricane. All others have no signal at all or you have to keep trying till you can fall in line for quick call before getting cut off. Forget data altogether.
Click to expand...
Click to collapse
That is partially true, but they have been working hard to develop a public safety specific network to prevent the need for that kind of thing. It used to be an absolute necessity, but with these public safety networks being stood up the "regular" network is far less affected by those types of uses.
So i've had the N5 for 4 days now and i just recently switched to Tmobile from Sprint. When im in my house i rarely have more than 1 bar of service and frequently 0 bars. The phone seems to not automatically switch to any other mode (3g/2g). The attached screen shot is only from 4 hours of use, being outside more than inside and still only little blips of green on the mobile network connection log. I work outside and still being outside 8 hours a day still wont have much green on that log.
I dont have another phone from t-mobile to try out but it seems a few people have said that the N5 has radio issues. Not sure if this problem is phone/hardware related?
My data speeds are not the issue here, its more the cell connection for phone calls. My girlfriend has called me many times with my phone laying on the counter when the phone had 1 or 0 bars and it would never ring or show a missed call.
Ive called tmo and they said the towers are good and i that i dont have a "stong" LTE signal but it is "good". I have also went to tmo store and they swapped out the sim card for me, same issue.
The phone i have seems to be the newest batch of N5's with a 401KP serial number and a 01/13/14 manufacture date.
Im super happy with the phone overall but if not being able to receive calls from people is very frustrating and nullifies all the good that this phone has going for it.
Im in the chicago area. Anyone else having this issue?
Any advice/help is appreciated.
See my attachment. I'm on tmo as well. I usually get between 1-4 bars of LTE, yet, it is always yellow. T-Mobile is known to have issues with penetration in buildings. Here in Atlanta it seemed to have gotten way better as of the past few months to where I always have reception and good download speeds. But, there are still areas where when my phone screen is off it likes to go to no signal, and then to 2 bars when I'm using it. Although, they only happens at my gfs parents house. They all have ATT and had to get a signal booster to get service, while sprint barely gets anything there. So I guess it isn't s big deal at all since other carriers struggle more there.
Sent from my Nexus 5 using xda app-developers app
xplred said:
So i've had the N5 for 4 days now and i just recently switched to Tmobile from Sprint. When im in my house i rarely have more than 1 bar of service and frequently 0 bars. The phone seems to not automatically switch to any other mode (3g/2g). The attached screen shot is only from 4 hours of use, being outside more than inside and still only little blips of green on the mobile network connection log. I work outside and still being outside 8 hours a day still wont have much green on that log.
I dont have another phone from t-mobile to try out but it seems a few people have said that the N5 has radio issues. Not sure if this problem is phone/hardware related?
My data speeds are not the issue here, its more the cell connection for phone calls. My girlfriend has called me many times with my phone laying on the counter when the phone had 1 or 0 bars and it would never ring or show a missed call.
Ive called tmo and they said the towers are good and i that i dont have a "stong" LTE signal but it is "good". I have also went to tmo store and they swapped out the sim card for me, same issue.
The phone i have seems to be the newest batch of N5's with a 401KP serial number and a 01/13/14 manufacture date.
Im super happy with the phone overall but if not being able to receive calls from people is very frustrating and nullifies all the good that this phone has going for it.
Im in the chicago area. Anyone else having this issue?
Any advice/help is appreciated.
Click to expand...
Click to collapse
Try testing HSPA+ (GSM) rather than LTE...you may find it more stable than the LTE/GSM swapover for calls.
Are you postpaid or prepaid i may be able to resolve your problem
markdapimp said:
Are you postpaid or prepaid i may be able to resolve your problem
Click to expand...
Click to collapse
im on JUMP
wideasleep1 said:
Try testing HSPA+ (GSM) rather than LTE...you may find it more stable than the LTE/GSM swapover for calls.
Click to expand...
Click to collapse
How do i do that?
xplred said:
im on JUMP
Click to expand...
Click to collapse
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
markdapimp said:
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
Click to expand...
Click to collapse
They still give those out? Last time I called they said they stopped.
aooga said:
They still give those out? Last time I called they said they stopped.
Click to expand...
Click to collapse
They still give it out.. under certain environments for example we have 5 lines and 3 are iPhones and 2 are Nexus 5's
all of them are incapable of wifi calling. so they had to just give one to us..
I also kissed ass to them saying that i love t-mobile but i just wished i had service inside.
the rep transferred me to a lady named Donna, i kissed her ass too and got it shipped 1 day overnight express Lol
overall just be kind and kiss ass
markdapimp said:
So you are postpaid, If you call in t-mobile and ask if you quality for a signal booster as you do not have good service in home but you do outside.
Certain requirements though to get one you need to live in a single family home and not in a apartment complex the reason is because E911 wont locate you and they cannot dispatch police right away
If you are successful like I did you will get one for free and I also got it 1 day overnight express
Click to expand...
Click to collapse
Awesome!:good:
Ill call them in a bit, i didnt know they still had those either!
markdapimp said:
They still give it out.. under certain environments for example we have 5 lines and 3 are iPhones and 2 are Nexus 5's
all of them are incapable of wifi calling. so they had to just give one to us..
I also kissed ass to them saying that i love t-mobile but i just wished i had service inside.
the rep transferred me to a lady named Donna, i kissed her ass too and got it shipped 1 day overnight express Lol
overall just be kind and kiss ass
Click to expand...
Click to collapse
None of mime are WiFi calling capable. I'll call again, but I've also heard from others that they don't five them out anymore. Is it LTE or HSPA?
xplred said:
Awesome!:good:
Ill call them in a bit, i didnt know they still had those either!
Click to expand...
Click to collapse
1)Remember call in state that you have service near your window but you cannot be at a window every time to make a call
2) ask if you quality for a signal booster and when they say if you have any connected walls or shared walls something inbetween those lines state no
3)They're going to do some troubleshooting if you have edge in or 1bar of 4g or LTE TURN ON Airplane mode they're actually going to ping the device state on the mobile network (testing to see if you're a lier)
Tips: Kiss ass, complement things like i love t-mobile etc, be patient and have a nice happy voice, call using another phone NOT on t-mobile..
i hope this helps! :good:
---------- Post added at 08:18 PM ---------- Previous post was at 08:17 PM ----------
aooga said:
None of mime are WiFi calling capable. I'll call again, but I've also heard from others that they don't five them out anymore. Is it LTE or HSPA?
Click to expand...
Click to collapse
It supports EDGE/HSPA and t-mobile newly refarmed 1900pcs HSPA
its pretty future proof as HSPA will be here long. besides HSPA is what makes the calls not LTE
better to have some data and calls than no calls and data at all..
it also conserves battery life as the signal is strong and your device wont have to search for signals
markdapimp said:
3)They're going to do some troubleshooting if you have edge in or 1bar of 4g or LTE TURN ON Airplane mode they're actually going to ping the device state on the mobile network (testing to see if you're a lier)
Click to expand...
Click to collapse
You said to TURN ON airplane mode when i call them?
Sweet talking is the only way you can get free stuff usually.
I see you have a backup tmobile phone... Does it get the same reception in the house as your N5 does?
xplred said:
You said to TURN ON airplane mode when i call them?
Sweet talking is the only way you can get free stuff usually.
I see you have a backup tmobile phone... Does it get the same reception in the house as your N5 does?
Click to expand...
Click to collapse
Yeah,, you have to be valuable to TMO to get this (ala multiple postpaid lines). The last case I saw here was months ago, and he went all the way to retention before they sent him a cel-fi. Regular CSR's may not have the option on their system.
WRT, HSPA+, use phoneinfo app (market) to toggle GSM-only/LTE settings.
https://play.google.com/store/apps/details?id=com.roy.phoneinfo&hl=en
wideasleep1 said:
Yeah,, you have to be valuable to TMO to get this (ala multiple postpaid lines). The last case I saw here was months ago, and he went all the way to retention before they sent him a cel-fi. Regular CSR's may not have the option on their system.
WRT, HSPA+, use phoneinfo app (market) to toggle GSM-only/LTE settings.
https://play.google.com/store/apps/details?id=com.roy.phoneinfo&hl=en
Click to expand...
Click to collapse
Was he a single line or more than 1 line before being sent to customer retention
markdapimp said:
Was he a single line or more than 1 line before being sent to customer retention
Click to expand...
Click to collapse
IIRC (from Nexus 4 forum), he had two lines, was over $120/mo, and had played CSR roulette trying for a cel-fi. After he said he wanted to cancel (he TRULY had poor coverage at home) and got a hold of retention, he was able to eek one out. Most fora say their cel-fi supply has been drained, however, based on user reports.
The main reason I was following this was for a business client of mine. He's 'last mile' internet, despite dead fiber running down his street less than 20 feet away. He currently pays over $400/mo for ISDN 1.5 synchronous 2yr/contract. Yet, I get over 40MBPS at his location on TMO, outdoors, but drop to near nothing inside his metal buildings. I'm unable to convince him TMO is capable of business-critical uptime, but I think a cel-fi in his window could go a long way towards convincing him.