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[Q] THL W8S Issue - Lock Up, Screen Fade, Auto-Reboot

Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!

kostako said:
Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
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Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.

san_tony said:
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
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Hello, I wanted to inform you that lately the reboot occur concurrently with application updates.
They are like your impressions.
Best regards

THL W8S the screen fade and reboot too!!
Hello!
I received the phone on 12 September. The screen faded from the first minutes of use. Yesterday I came three times. In "THL mobile store" recommend updating the firmware. But the update I have not found anywhere.
any suggestions
Thank you very much in advance.

System Unresponsive with 5.1 Stock Rooted

Anyone having the same issue and have found a solution?
Phone suddenly stuck at some instances even with non-extensive usage.
Yesterday I was only using Facebook app. When messenger bubble pop up, my phone suddenly spiked. Moved once and then it got stuck already. You'll notice that it's not Facebook app only that's not functioning since nav. buttons are also stuck. You can't go press home and clear recent apps/hibernate apps. Power and volume buttons are also not functional.
So I assume the main system crashed. I only did a long press on power button to restart.
I installed Franco kernel r73, and thought that issue would only occur with stock kernel.
However, it occurred again today, I was viewing photos in Stock Photos app. I haven't started viewing the first 10 images yet, so memory should not be consuming that much. I turned on the auto rotate to view the image larger. When I turned the phone landscape, it reacted like it's about to rotate. And suddenly it got stuck. This time, power button is functional. It turns the screen on and off but it still turns to the same stuck screen, not the lock screen.
I've been experiencing this since 5.0.1. and almost everyday since I updated to 5.1.
I'm not sure if this is a hardware issue on my unit since mine is already about 1 year and a half old. I don't want to buy another phone yet!
Or is this a common issue nowadays due to Lollipop upgrade. If so, then could you provide temporary fix before they update this on 5.1.1.
Thanks a lot!

I had something similar . When I put forward the curtain hangs notice and then everything worked fine

Meh

I've seen this behavior on my Nexus 5 only on 5.1, and I'm pretty sure, it was introduced with that specific lollibug version. It's really annoying, that you have to reboot the phone every two or three days to avoid the freezes.
There's already in issue for that, it has got the ID 161032.

Various Problems - NO ROOT and Stock ROM

Hi,
My configuration is:
Android Version: 6.0.1 (MMB29V)
Kernel Version: 3.4.0-gbaedb01
NO ROOT - Stock ROM
Problems:
1) Microphone: when I make calls, my voice seems a little electronic and not clear to the other end
AFAIK this problem is there from the beginning (lollipop or JB I don't remember)
2) I cannot use speakerphone because there is a lot of noise (seems I'm in the middle of an hurricane)
AFAIK this problem is there from the beginning (lollipop or JB I don't remember)
3) Sometimes when pressing the on/off button (while locked), it vibrate and the camera app appears.
From this moment the front camera is unavailable and I have to restart the phone to get it working again.
This problem appared after upgrading to Andorid 6.0
I searched the internet and found only some suggestion to disable OK Google (for the mic problem).
I tried it, (also tried to disable google now), the situation is a little better, but my voice is still disturbed.
Hope you can help me...
Rooting and installing a custom rom could possibly resolve the situation?
Thank in advance...

Was the phone new when you purchased it? Has it always had these problems? Was the phone dropped or bumped?
These problems are not normal based on my experience with the N5.

The phone was refurbished from google (I received it jan-15) and these problems were there from the beginning, except for the on/off button (which came in after the marshmellow upgrade)...

Sounds like a hardware problem that cannot be fixed via software.

The third problem is probably cause of the shortcut to open the camera (pressing Power button twice to open the camera).
Although it is weird that it freezes your phone, perhaps you could turn the setting off by going into Settings > Display.

Soft or hardware problem??

First sorry for my english
My note edge turns on and restart or freeze and then i had to take the battery out to turn it off.
Thought it is a software problem and have updated to Marshmallow 6.0.1 but still the same problem. Some days just 1-2 on offs with freeze... Some days 8 times one after the other. When it Charge there are often freezes.
I have 2 note edges. On the other i updated Marshmallow too. This edge has had never problems.
When i compare the two device information in android menu the edge which runs perfekt has never se for android. Could this be something why it turns of...
And why one is never...

You could try wiping the cache, or wiping the data (resetting your phone) and starting over with a fresh system.

It always restart when android made automatic updates. Now i disabeled autimatik updates and since 2 days no problem with restarts.
But now have another problem.... When i play musik with the musik player or hear voicemail via whattsapp there is sound for 3-5 seconds and then you can't hear anything. The musik in Player goes on but you cant hear anything after 3-5 seconds.... Grrrrr
QUOTE=Krystian79;67263462]First sorry for my english
My note edge turns on and restart or freeze and then i had to take the battery out to turn it off.
Thought it is a software problem and have updated to Marshmallow 6.0.1 but still the same problem. Some days just 1-2 on offs with freeze... Some days 8 times one after the other. When it Charge there are often freezes.
I have 2 note edges. On the other i updated Marshmallow too. This edge has had never problems.
When i compare the two device information in android menu the edge which runs perfekt has never se for android. Could this be something why it turns of...
And why one is never...[/QUOTE]

Why do you quote your post??
Do factory reset and then try...

Samsung Note 10+ freezes during calls

Hello,
got my Note10+ and installed exactly the same apps as in my Xiaomi Mi Mix 3.
During several days and several phone calls the Note10+ freezes during the calls. No UI possible. Black Screen. Sometimes reboots automatically. Sometimes i had to interact.
Update:
i resetted the phone and result the same. Call is running 2-3 minutes and screen goes black. The call is still running. Few seconds afterwards nothing works anymore. Phone freezes.
Anyone similiar problems?
thx
DT

DonToro said:
Hello,
got my Note10+ and installed exactly the same apps as in my Xiaomi Mi Mix 3.
During several days and several phone calls the Note10+ freezes during the calls. No UI possible. Black Screen. Sometimes reboots automatically. Sometimes i had to interact.
Update:
i resetted the phone and result the same. Call is running 2-3 minutes and screen goes black. The call is still running. Few seconds afterwards nothing works anymore. Phone freezes.
Anyone similiar problems?
thx
DT
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1) You bought unlocked model?
2) Which carrier do you have?
I own unlocked Note10(with T-Mobile firmware), have not experienced any issues

Hardware problem, return the phone for a new one.

i am having the exact same issue however my calls dropped first and screen remains black.
had to long press power to turn it off or back on.
DonToro said:
Hello,
got my Note10+ and installed exactly the same apps as in my Xiaomi Mi Mix 3.
During several days and several phone calls the Note10+ freezes during the calls. No UI possible. Black Screen. Sometimes reboots automatically. Sometimes i had to interact.
Update:
i resetted the phone and result the same. Call is running 2-3 minutes and screen goes black. The call is still running. Few seconds afterwards nothing works anymore. Phone freezes.
Anyone similiar problems?
thx
DT
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Click to collapse