[Q] THL W8S Issue - Lock Up, Screen Fade, Auto-Reboot - General Questions and Answers

Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!

kostako said:
Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
Click to expand...
Click to collapse
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.

san_tony said:
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
Click to expand...
Click to collapse
Hello, I wanted to inform you that lately the reboot occur concurrently with application updates.
They are like your impressions.
Best regards

THL W8S the screen fade and reboot too!!
Hello!
I received the phone on 12 September. The screen faded from the first minutes of use. Yesterday I came three times. In "THL mobile store" recommend updating the firmware. But the update I have not found anywhere.
any suggestions
Thank you very much in advance.

Related

Touch Cruise - Broken or Normal ?!?

Hello guys,
I've just received my TC and couldn't wait to set it up and install all applications I need.
During this procedure I recognized that the screen flickers whenever there is activity on screen.
Doesn't matter if the device is looking for WLAN or GSM Network, filling up a progressbar during restore of my SMS Messages with PPC PIM Backup or just navigating around in TomTom.
Found out that flickering stops if I hide the progress-bar filling application by opening the Programs-tab in startmenu and if the device is idle and nothing happens on screen (no animation or screen change) it wouldn't flicker at all.
This flicker-thing is quite annoying. Anyone else got that?
Maybe it is an effect of the video-driver problem. Don't know.
Maybe the device is just "broken" in some way and I have to return it to my dealer.
EDIT: Just saw that the screen even flickers slightly when the cursor is blinking in the SMS-Editor
Never seen this problem on my TC. Had it for nearly 2 months. I would return it and get a new one.
OK, now I'm quite sure that it is a device error.
Woke up this morning and the flicker-effect has gone.
The I "navigated" to work (just for fun). And when I arrived (50 Minutes est.) the flicker was back again. Seems to happen when the device works hard for a couple of minutes.
Anyway, I'll stop investigation and send it back to the dealer.
BTW: Thanks for the comment !

[Q] How to fix an unbearably slow Nexus 5?

After installing Lollipop, everything became unbearably slow. I've tried flashing multiple ROMs, both Lollipop and Kitkat, but everything remains so slow: the actual boot-up process and the ROM itself. Does anybody have any ideas about what can be done about this? In fastboot I see hammerhead D820(H) 32GB; HW version rev_11; Bootloader version HHZ12d, Baseband M8974A-2.0.50.2.22. Lock state is unlocked. Any suggestions will be highly appreciated!
Wipe cache and see if that helps and disable Chrome's integration into the app switcher. Also get rid of Facebook and FB Messenger.
Sent from my Nexus 5 using XDA Free mobile app
Instead of Lollypop try some LSD
Thanks. But it is that slow even before any of these apps are loaded (e.g. after I do a factory reset and flash a new rom). Is it possible that Lollipop did sthg to the hardware? If so, how could I find out? Just to give you an idea about how slow exactly it is: when I am typing 5 letters at normal speed, it takes until the fifth letter before the first letter actually displays on the screen. I should also note that when the screen goes off, I can no longer get it on again without a reboot...
I'm still trying to figure out what this might be. I first thought my problems were similar to those that others have described, but I now think they be different. Here are some of the issues I'm encountering:
when I boot up the phone (whether in kitkat or lollipop), the initial android (animation sequence is already incredibly slow
there are all sorts of strange things happening with my screen. When it goes to sleep in Android, I can not wake it up anymore. When it goes to sleep in recovery, and I push the power button, the screen goes (again after some time) from pitch dark to a slightly 'lit' dark, but it never displays anything, and I have to reboot again to get the info on the screen. Also, the screen is even slow in twrp - when I swipe to do a factory reset, for instance, there is also a noticeable lag.
I have tried with various ROMs (both stock and not); with ART and Dalvik, etc. but none of these changes seem to affect the slow screen issues
Does anybody have any ideas about what the problem might be? I should also add that we had the screen replaced a few months ago - could that have something to do with it?
sdspieg said:
I'm still trying to figure out what this might be. I first thought my problems were similar to those that others have described, but I now think they be different. Here are some of the issues I'm encountering:
when I boot up the phone (whether in kitkat or lollipop), the initial android (animation sequence is already incredibly slow
there are all sorts of strange things happening with my screen. When it goes to sleep in Android, I can not wake it up anymore. When it goes to sleep in recovery, and I push the power button, the screen goes (again after some time) from pitch dark to a slightly 'lit' dark, but it never displays anything, and I have to reboot again to get the info on the screen. Also, the screen is even slow in twrp - when I swipe to do a factory reset, for instance, there is also a noticeable lag.
I have tried with various ROMs (both stock and not); with ART and Dalvik, etc. but none of these changes seem to affect the slow screen issues
Does anybody have any ideas about what the problem might be? I should also add that we had the screen replaced a few months ago - could that have something to do with it?
Click to expand...
Click to collapse
Probably the replacement screen has been reconnected poorly. There's nothing you can do on software side, for me, it's more like a hardware problem.

System Unresponsive with 5.1 Stock Rooted

Anyone having the same issue and have found a solution?
Phone suddenly stuck at some instances even with non-extensive usage.
Yesterday I was only using Facebook app. When messenger bubble pop up, my phone suddenly spiked. Moved once and then it got stuck already. You'll notice that it's not Facebook app only that's not functioning since nav. buttons are also stuck. You can't go press home and clear recent apps/hibernate apps. Power and volume buttons are also not functional.
So I assume the main system crashed. I only did a long press on power button to restart.
I installed Franco kernel r73, and thought that issue would only occur with stock kernel.
However, it occurred again today, I was viewing photos in Stock Photos app. I haven't started viewing the first 10 images yet, so memory should not be consuming that much. I turned on the auto rotate to view the image larger. When I turned the phone landscape, it reacted like it's about to rotate. And suddenly it got stuck. This time, power button is functional. It turns the screen on and off but it still turns to the same stuck screen, not the lock screen.
I've been experiencing this since 5.0.1. and almost everyday since I updated to 5.1.
I'm not sure if this is a hardware issue on my unit since mine is already about 1 year and a half old. I don't want to buy another phone yet!
Or is this a common issue nowadays due to Lollipop upgrade. If so, then could you provide temporary fix before they update this on 5.1.1.
Thanks a lot!
I had something similar . When I put forward the curtain hangs notice and then everything worked fine
Meh
I've seen this behavior on my Nexus 5 only on 5.1, and I'm pretty sure, it was introduced with that specific lollibug version. It's really annoying, that you have to reboot the phone every two or three days to avoid the freezes.
There's already in issue for that, it has got the ID 161032.

Mess around buggy Marshmallow update for Moto G 2015

Hi everyone, moto global
Not a surprise in such a short time after Moto G 2016 has been updated to MM 6.0 internet is flooded with complaints. I had my update in UK for around a week now.
I have manufactory reset device since then twice due to following reasons and which did not solve the problem :
I am literally fuming because new update took everything away that made this phone super phone.
1) Battery time got much worse, neither my habits changed nor apps I use. I would say by 30% .
Simple browsing and reading drains 40% just in one hour.
2) Other thing is display touch issues.No matter how gentle or harder I press my finger or use fro same purpose other thinkers display thinks I want to open link, photo, jump into other page. In general open something or anything that is possible on current page. That happens flickering finger up normal speed , slower ,or faster doesn't matter.
There is clearly an issue because I had none of it while phone was on Lollipop.
3) I also noticed phone is slower opening apps, getting in and out of app , inside browser loading time got longer.
4) Why on earth would Moto not allow to downgrade it to Lollipop? I don't care you have MM6 I want to get back to Lollipop until you sort out mess around buggy MM.
......
What problems do you have?
People, please, stop exercising your flashing, roming muscle and how cool you are at that. This thread is for identifying actual/present problem on MM based Moto G 2015 .
The issue with the behavior of the touch screen is what really gets to me. I scroll and let my finger of the screen and it registers that as a press and opens some link if my finger happens to be over one as I lift it off.
I have two decent ways of reproducing some of my issues with the screen (being able to reliably reproduce problems is paramount if you want to report problems).
1. Go to http://www.msnbc.com/videos . Scroll a bit down the page and then move your finger rapidly up and down. No issue. It follows your finger perfectly. Now start playing a video on the page and try again. At least to me, after a fairly short while it simply stops moving and no longer registers my touch. I can lift my finger and put it back down and now it moves again. There's no freaking way playing a video should have priority in the kernel over keeping track of my touches. I get it's not the fastest phone in the world and i would be fine with a lot of lagging. But don't just "forget" i have my finger on the screen. Something is very clearly wrong. Not exactly sure how this was in lollipop, but I'm noticing a lot of touch screen issues in marshmallow.
2. If I scroll to the top of my app drawer (by moving my finger down) and try to scroll even further (which obviously I can't) it often takes the place where I lift my finger as a press and opens that app. If anyone can confirm this kind of behavior it will.be eaiser to go to Motorola with this
I erased the stock rom and put CM12.1 ... Solved my problems!
LeJay said:
The issue with the behavior of the touch screen is what really gets to me. I scroll and let my finger of the screen and it registers that as a press and opens some link if my finger happens to be over one as I lift it off.
I have two decent ways of reproducing some of my issues with the screen (being able to reliably reproduce problems is paramount if you want to report problems).
1. Go to http://www.msnbc.com/videos . Scroll a bit down the page and then move your finger rapidly up and down. No issue. It follows your finger perfectly. Now start playing a video on the page and try again. At least to me, after a fairly short while it simply stops moving and no longer registers my touch. I can lift my finger and put it back down and now it moves again. There's no freaking way playing a video should have priority in the kernel over keeping track of my touches. I get it's not the fastest phone in the world and i would be fine with a lot of lagging. But don't just "forget" i have my finger on the screen. Something is very clearly wrong. Not exactly sure how this was in lollipop, but I'm noticing a lot of touch screen issues in marshmallow.
2. If I scroll to the top of my app drawer (by moving my finger down) and try to scroll even further (which obviously I can't) it often takes the place where I lift my finger as a press and opens that app. If anyone can confirm this kind of behavior it will.be eaiser to go to Motorola with this
Click to expand...
Click to collapse
1. I have this issue to though it takes me quite a few times to move my thumb up and down before it freezes.
2. " and try to scroll even further (which obviously I can't) it often takes the place where I lift my finger as a press and opens that app" that's exactly what I have on facebook, androidauthority etc. Instead of page gliding further it registers finger as for press. This issue is so obvious on my phone. I can reproduce it fairly easy.
nebulaoperator said:
Hi everyone, moto global
Not a surprise in such a short time after Moto G 2016 has been updated to MM 6.0 internet is flooded with complaints. I had my update in UK for around a week now.
I have manufactory reset device since then twice due to following reasons and which did not solve the problem :
I am literally fuming because new update took everything away that made this phone super phone.
1) Battery time got much worse, neither my habits changed nor apps I use. I would say by 30% .
Simple browsing and reading drains 40% just in one hour.
2) Other thing is display touch issues.No matter how gentle or harder I press my finger or use fro same purpose other thinkers display thinks I want to open link, photo, jump into other page. In general open something or anything that is possible on current page. That happens flickering finger up normal speed , slower ,or faster doesn't matter.
There is clearly an issue because I had none of it while phone was on Lollipop.
3) I also noticed phone is slower opening apps, getting in and out of app , inside browser loading time got longer.
4) Why on earth would Moto not allow to downgrade it to Lollipop? I don't care you have MM6 I want to get back to Lollipop until you sort out mess around buggy MM.
......
What problems do you have?
Click to expand...
Click to collapse
You can downgrade to Lollipop 5.1.1 from Marshmallow..
Upgraded my Moto G 2015 to MM and had same issues like yours so I decided to downgrade to Lollipop and battery life is awesome in Lollipop... 5+ hours Screen on Time.
amangurung07 said:
You can downgrade to Lollipop 5.1.1 from Marshmallow..
Click to expand...
Click to collapse
How ? I did try factory reset it brings me back to MM 6. My phone is not rooted.
nebulaoperator said:
How ? I did try factory reset it brings me back to MM 6. My phone is not rooted.
Click to expand...
Click to collapse
Once you upgraded to MM factory resetting will not downgrade...
You have to manually flash the firmwares files for Moto G 2015 Lollipop
I am also suffering from the touch issue
I tried downgrading but it fails to write the bootloader, etc. Some detailed instructions on how to do this using fastboot would be awesome...
Can you downgrade to 5.1.1 without an unlocked bootloader?
And since the ghost input issue seems to be a software issue, can't we just tweak it somehow?
I don't experience the same issues. I really like MM, but I don't think that is much better or different from LL. But I think I have better battery, better image and no touch issues. Performance doesn't appear much different.
I upgraded from OTA and have a XT1541. Did a factory reset after the upgrade.
This upgrade to android 6.0 on my Moto g 3rd gen is killing me
- Random bouts of slowness, if it had a hard drive with spindles I'm sure I would hear it ticking away constantly
- lag when typing into search bar etc
- lag when hitting home button
- the unintended link-clicking thing when simply browsing a webpage is infuriating especially considering how SLOW it is to bring up the link then go back because you don't bloody want it opened I. The first place. aGhHHHhG!!!! ajdfhaahbs#!&#@[email protected]
- I've started receiving low battery warnings on a daily basis when I have in general not considered battery EVER during the day with this phone
- apps have been crashing or constantly bringing up the dialogue box about not responding and wait/kill it
- Gmail notification is inconsistent - I'm not getting status bar notifications for all new email, can't find a pattern - does work sometimes
Basically what was a decent phone has now turned into a P.O.S
What is actually better about MM ?
I want to downgrade to Lollipop - considering I'm taking matters into my own hands is Lollipop the best option?
Whats the best way to safely flash the phone to proposed O/S? Link to approved method please and THANKS
nebulaoperator said:
How ? I did try factory reset it brings me back to MM 6. My phone is not rooted.
Click to expand...
Click to collapse
The factory reset should have resolved most your issues. Did it not help?
MrTooPhone said:
The factory reset should have resolved most your issues. Did it not help?
Click to expand...
Click to collapse
I did twice. Didn't work for me. Now I did hard reset. Just signed in with my google account and nothing else. Not even updating apps . Will give a couple of days and see what's happening.
I can confirm after few days of hard reset issues persist. Sending phone back.
amangurung07 said:
Once you upgraded to MM factory resetting will not downgrade...
You have to manually flash the firmwares files for Moto G 2015 Lollipop
Click to expand...
Click to collapse
Did you manually flash everything but the bootloader and gpt.bin file?
playenball said:
Did you manually flash everything but the bootloader and gpt.bin file?
Click to expand...
Click to collapse
Yes...
I have problems with touchscreen too. I've documented them here: https://youtu.be/_hMp9vb2WUI
Same here. Touchscreen is driving me crazy since i updated my xt1541 to stock MM.
Specially when i scroll up/down but the phone reacts as if i clicked. (factory reset and wiping cache didn't solve the issue).
i fixed the issue wirh touch screen by just removing the screen protector (glass)
vipervault said:
I have problems with touchscreen too. I've documented them here: https://youtu.be/_hMp9vb2WUI
Click to expand...
Click to collapse
I have exactly the same problem. I think is related to the size of finger. Also at mine moto g, with the app that you used in your video, using 2 inch i having the problem, using the indices no So, with smaller touched area the problem not appear
About the ghost touch, i have no idea what they have combined in motorola, but seems that the touch is "software" managed (like a 3d render made by the cpu instead of gpu), and it seems that with the cpu under stress the problem worsens, and problably this is why it does not always happen.
I made another test: if you enable developer option and you activate the cursor position option (i don't know if is the exact english name, i'm italian), with 3 touch have a huge lag, with 4 is impossible to draw cursor positions. About this test i don't know if is a problem of touch or is a problem of developers tools. Is necessary to check with another android 6 smartphone.
I also found another bug about the energy saving. Yesterday, when the battery has dropped below 15%, the energy saving has been activated automatically, as i set, but after connecting the charger it is not deactivated. I had to repeatedly juggle with the power saving enabling option to disable it (notification bar and buttons bar still remained red even with the power saving option turned off). Today I realized that the phone lags so obscene and discovered that, although it was not notified of the power saving mode, only 1 core was active with variable frequency. I had to again turn on and off the power saving mode to have all the core active (in cpu-z the governor was ever interactive but with only cpu0 active before re enable and disable power saving mode). Some happened this thing?
F...k, i was so glad I bought a motorola moto g i hope they solve these problems.

Issues everywhere, hardware problem?

Hi there,
I'm experiencing massive issues with the Nexus 5 of my wife. Everything is basically broken
It started 2 days ago, the phone start rebooting without reason and heating a lot. Applications sometimes hang for a long time, or the screen stays black with only the notification bar displayed.
Wifi is never able to connect, even though the welcome screen is able to display available wifi. On the welcome screen after a fresh flash, nothing happen when I enter the WIFI password and try to connect. Only the "ignore" button is available, as if I have done nothing.
LTE connectivity seems to work, but I have removed the SIM card for further testing, so it's hard to say.
Parameters screen sometimes works, sometimes won't. Battery consumption screen never works.
The phone is never able to shutdown properly, it hangs forever on the shutdown loading circle; I always have to hard-reboot.
I changed the battery (I had a spare one ordered few days before the problem occurs just to see if it improves the battery life), with no luck.
When I opened the phone to change the battery, it is clear the heat come from the CPU.
I tried (I wiped everything each time in between):
- factory reset
- flash a stock rom from Google website (MMB29K)
- flash latest Cyanogenmod rom (ZNH0EAO2NM)
I have the same issues with any of those 3 roms. I captured some logs while running MMB29K and ZNH0EAO2NM:
Stock (MMB29K) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3M28tM2xjTmJKa28
Cyanogenmod (ZNH0EAO2NM) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3TVUtTmExZDBLUms
The only state where the phone is stable is when TWRP is booted, which is not so useful...
I'm thinking of a hardware issue, but is there anything else I can try? What do you think?
Thanks a lot!
Nobody?
I said the same thing in another post. The fact that flashing different ROMs with the same issues kinda point to hardware problem. I'd guess something fried on the motherboard and it's causing weird behavior. Funny thing, the other post also reported wifi not connecting issues, so I'm thinking there is something that breaks in older Nexus 5 phones that cause wifi issues along with other random reboot problems.

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