Hi folks! - Nexus 5 Q&A, Help & Troubleshooting

Has anyone experienced the following with their N5?
When phone is in deep sleep calls go straight to voicemail. Sometimes only a reboot can enable incoming calls. I'm on Sprint, custom ROM cyanogenmod 11.
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rafarin00 said:
Has anyone experienced the following with their N5?
When phone is in deep sleep calls go straight to voicemail. Sometimes only a reboot can enable incoming calls. I'm on Sprint, custom ROM cyanogenmod 11.
Click to expand...
Click to collapse
I would flash cm again. Be sure to wipe cache first, people forget to do that sometimes and it causes problems with cm.

N5 incoming calls issue.
Visa Declined said:
I would flash cm again. Be sure to wipe cache first, people forget to do that sometimes and it causes problems with cm.
Click to expand...
Click to collapse
Thanks I will try that, but I've read from another forum that it's a software issue with the device itself and Google is aware of it.

Its the sprint LTE handoff. I have the same problems in certain LTE areas.
If u need it to receive calls u can toggle it to 3g and it will work fine
Sent from my Nexus 5 using Xparent Red Tapatalk 2

Most of the times when it occurs I'm on WiFi.
I also read that users from other carriers are facing the same problem, which leads me to deduct that it may have to do with the phone itself.
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No issue on mine stock, question I have is, does yours work properly when stock?
WR
Sent from my Nexus 5

Haven't tried it on stock yet, but I'll do that and report my finding with you guys.:thumbup:
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Related

[Q] Not Receiving SMS Text Messages

As the title says I'm having a problem with receiving text messages. But here's the thing, I will get most of my messages. For example yesterday I didnt receive two, and the day before was the same thing I didnt receive one message. I noticed this about 2 or 3 weeks ago. The reason why I know I'm not receiving any is because I told a couple friends about my problem, and if for some reason I'm not answering back or I ask the question again, they will say they sent me a message.
But its not like I'm not receiving any messages, it just happens to be 1 or 2 every now and then. I dont get whats wrong.
Is it T-mobile?
My nexus S?
My ROM? (NS Collab 1.0.12)
My Kernel? (Netarchy 1.3.0.0)
Anyone else experiencing something similar??
I had this same problem. Was never able to figure out what it was, but flashing to a stock rom or near stock rom solved it.
Sent from my Nexus S using XDA App
peeturr said:
I had this same problem. Was never able to figure out what it was, but flashing to a stock rom or near stock rom solved it.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
What ROM were you running before? The ROM I'm using is based off of CM7 nightly #28 right now
CM7 or CM7-based.
Sent from my Nexus S using XDA App
Are you running any task killer? If so, uninstall it from your phone and see what happens next
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In the dialpad enter *#*#4636#*#*
Select phone information.
You need to re-enter the SMSC Carrier number for your carrier in Hex.
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sonnysekhon said:
In the dialpad enter *#*#4636#*#*
Select phone information.
You need to re-enter the SMSC Carrier number for your carrier in Hex.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I'm totally blanking here. Where ccan I find this number and what is Hex?
Sorry. I'm not to phone savvy when it comes into this detail.

Nexus S 4g / 4.2 voicemail issues

I'm usually able to solve any issues on my device with the great info here @ XDA, but I'm stumped and hoping someone can help.
Every 4.2.X ROM I flash has a voicemail notification issue. The voicemail notification icon will not appear unless I reboot my phone. It won't disappear after listening unless I reboot or go into app info and close it. Currently I'm using the latest Hellybean, and I love it. But it has this same issue.
Also, on this ROM I cannot change my voicemail number from *86. On some ROMs (I.e. SlimBean 4.2.2) the vmail is changed automatically on install of rom.
Any thoughts or fixes for the notification and/or vmail issues? Any direction is greatly appreciated!
Sent from my Nexus S 4G using xda app-developers app
I can only give a me too. Icon gets stuck (and not even turned on right away). Cannot change voicemail number from *86. Also using Hellybean.
Sorry, no answers, but at least it's not just you.
Sent from my Nexus S 4G using xda app-developers app
Yeah, I'm hearing that same issue on a few 4.2.2 threads. So u guys r on alone.
Try Google voice if want. It doesn't fail me ... It actually saves me since I'm always changing or updating ROMs so my voicemail & SMS are never missed.
Good luck
Vs Nexus S4G using tapatalk2

No Mobile Network Available

Please help me out here - I'm not new to flashing ROMs but this is new to me.
I was on Dirty Unicorns 4.3 AOSP ROM. All was great until I turned off mobile data to save battery. Upon turning back on, I was only in 3g. I switched my network over to LTE/CDMA/3vdo, and LTE came back. All was fine again until later that day.
Suddenly I couldn't make a call, or send a text. This has been like this for hours now. My IMEI is not zero, so that isn't the issue. What else could be the issue? I try calling someone and it says no mobile network available. However I just received a text and also I can use mobile internet just fine.
I've also tried restoring to a previous ROM and that didn't work. What gives?
Sent from my SCH-I535 using xda app-developers app
PsiPhiDan said:
Please help me out here - I'm not new to flashing ROMs but this is new to me.
I was on Dirty Unicorns 4.3 AOSP ROM. All was great until I turned off mobile data to save battery. Upon turning back on, I was only in 3g. I switched my network over to LTE/CDMA/3vdo, and LTE came back. All was fine again until later that day.
Suddenly I couldn't make a call, or send a text. This has been like this for hours now. My IMEI is not zero, so that isn't the issue. What else could be the issue? I try calling someone and it says no mobile network available. However I just received a text and also I can use mobile internet just fine.
I've also tried restoring to a previous ROM and that didn't work. What gives?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Keep searching, this issue has been reported multiple times and there's an answer somewhere. I don't use AOSP roms, but maybe look in the CM10.2 Q&A and see if there's a specific fix for this issue when this happens.
Sent from my SCH-I535 using Tapatalk 2
Just some more details...
My IMEI is fine.
My network is on "LTE/CDMA/evdo"
I do NOT have roaming bars.
My mobile network comes in and out randomly. If it's showing bars, my calls get stuck at "dialing" and never go through. If I don't have bars, it just said "mobile network not available."
My phone number shows up fine in the "about phone" section.
Every thread I see for fixing this is slightly different - I have my IMEI and I have no roaming signal... so I don't want to follow instructions for a different issue. Anyone have any ideas?
Well, here's an update:
Verizon is at fault. Towers are down in my area. That explains why this made no sense. I'm glad I didn't wipe my phone yet! :thumbup:
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PsiPhiDan said:
Well, here's an update:
Verizon is at fault. Towers are down in my area. That explains why this made no sense. I'm glad I didn't wipe my phone yet! :thumbup:
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Makes sense to me. Had the classic signs. When in doubt call Verizon. The first message will be that they are having problems in your area.
Wondering if I'm having the same problem. I'm in nj and have "network unknown" but all the telephony features work fine....
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N5 doesn't show incoming calls?

A friend told me that he called me a few times, but I dont have any missed calls in my call history. Then I googled and found this video:
https://www.youtube.com/watch?v=OurDvZlHC3E
This is very serious bug, due to my work I cant skip incoming calls. Does anyone know if this happens only on LTE? Because if it does, I will disable it. I hope Google will soon fix this bug..
Thanx
Sent from my Nexus 5 using Tapatalk
Very weird. I never noticed that. I get calls at work where I'm on 4G (T-Mobile). Is it all the time no matter what if you're on 4G that you miss calls or just sometimes? That's actually a huge bug... Wow.
There is article on Android police about this issue:
http://www.androidpolice.com/2014/0...p-receiving-calls-and-text-messages-for-some/
IMO this is very serious bug and Google should urgently fix it.
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-A-P-M- said:
There is article on Android police about this issue:
http://www.androidpolice.com/2014/0...p-receiving-calls-and-text-messages-for-some/
IMO this is very serious bug and Google should urgently fix it.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
dial *#*#4636#*#*, press phone info, if your network is set to lte only, you will not get any phone calls. phone calls do not work iver lte on the n5. it needs to be set to lte/gsm.
simms22 said:
dial *#*#4636#*#*, press phone info, if your network is set to lte only, you will not get any phone calls. phone calls do not work iver lte on the n5. it needs to be set to lte/gsm.
Click to expand...
Click to collapse
if its onl LTE only.. all incoming calls will go directly to VM and no ringtone.. at least for me it did...
gd6noob said:
if its onl LTE only.. all incoming calls will go directly to VM and no ringtone.. at least for me it did...
Click to expand...
Click to collapse
...because the phone doesn't receive calls over lte
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rootSU said:
...because the phone doesn't receive calls over lte
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Click to expand...
Click to collapse
but the video shows when he called himself, theres ringtone.. so its not in LTE only mode, which was my point..
he was using GV, so maybe it wasnt setup properly
This happened to me few times. Also anyone else ever encounter where the phone will ring, but no dialer or option to pick up the phone call? The notification will show incoming at the top and it rings.
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gd6noob said:
its not in LTE only mode, which was my point.
Click to expand...
Click to collapse
Oh I see...
OP, have you tried clearing data on phone app?
rootSU said:
Oh I see...
OP, have you tried clearing data on phone app?
Click to expand...
Click to collapse
the radio or RIL is terrible google knows and so does LG
https://productforums.google.com/d/msg/nexus/7s7DsI4DUYo/AUB6TmQS-4QJ
Thank you all for your patience as our team has been investigating this issue.
I checked and I have set LTE/GSM auto. I tried to call myself a few times from other phone and Nexus showed incoming call. So looks like this bug appear from time to time.
To "make sure" I will get all incoming calls, I have disabled LTE and I will restart phone every morning.
Sent from my Nexus 5 using Tapatalk

Orange Network Bars! HELP

I decided to root my handset yesterday, all went well and that handset has been rooted successfully. I've kept it entirely stock, no ROM or kernels. I am experiencing what seems to be a connectivity issue. If I connect to WiFi my signal bars turn white, indicating a connection to the Google servers however, when I disconnect my signal bars turn orange.....full HSDPA signal but are orange.....stranger still that I am actually able to connect to the internet with no issues. I've searched and people are saying that the orange signal bars indicate no connection to Google servers and in turn this means no internet connection? Does anybody know of a fix or have an explanation? All was well before I rooted and unlocked the boot loader.
Sent from my Nexus 5 using xda app-developers app
Rooting can't cause this. Can you receive gmail?
That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
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I thought the orange bars there indicate that you're roaming.
Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Orange means you are not connected to the internet.
Try reset your wireless router/setting.
gamepois0n said:
Orange means you are not connected to the internet.
Try reset your wireless router/setting.
Click to expand...
Click to collapse
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.
go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot
chaco81 said:
go to accounts
remove your google account
once u do it may ask to enter a backup account
re enter your google credentials
reboot
Click to expand...
Click to collapse
If Chaco81's solution works, please let me know.
As several others have mentioned to you, it means you are not connected to Google services. This happens to me randomly, and I have yet to find a solution. Sometimes I just wait it out, and it magically starts working again after a few minutes. Sometimes I reboot, and that seems to work 75% of the time, but because it isn't 100%, it makes me think it's no different than waiting it out, it just makes me feel like I'm doing something. This has happened to me on various ROMs (including stock) on my Nexus 4, Moto X, and Nexus 5. It is very frustrating, and I can't seem to locate a cause or a fool-proof solution other than waiting.
EDIT
richard_cantwell said:
Orange bars means that you are not connected to Google servers and cant receive notifications, it does not necessarily mean that you are not connected to the internet.
Try doing a factory reset.
Click to expand...
Click to collapse
I highly discourage doing a factory reset for this problem, especially if you have no backup program like Helium or Titanium. I have never had to do a factory reset for this problem to correct itself, and seeing as it happens to me randomly no matter the device or ROM (and I always do a full wipe moving between ROMS), I do not think this is actually a solution. I think this is just like what I consider rebooting, it doesn't fix the problem, it just adds time in between the problem starting and the problem stopping naturally. Even if it is a 100% sure-fire fix, it will take much longer to reset and fix everything back to how you want it than to just wait it out.
craigbailey1986 said:
Orange bars means that its not connected to Google servers.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Easiest way to fix it is to get on a WiFi connection. Once it connects to WiFi Google will sync and then turn off WiFi and you will have white bars. This tends to happen to me when my data coverage is low and speeds are down. I don't think the slow speed is able to reach Google servers thru the downlink. Just my thought but I have no clue.
Sent from my Nexus 5 using XDA Premium 4 mobile app
jaimeletelierhay said:
That's exactly what I thought! I've rooted handsets before and never had an issue connecting to Google servers etc. Yeah I can receive gmail, but I need to do it manually, it doesn't seem to be pushed through like before. I thought at first it was an issue with the APN but I've checked and reset it to default, still getting these damn orange bars. The arrows at the side suggest I am sending/receiving data though......I've attached a PIC.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
From the look of your notification shade, you are obviously not using the stock ROM. What else has been done to your device?
Without more info on your phone, its tough to give solutions.
Sent from my Nexus 5 using Tapatalk
It is completely stock ROM with xposed and gravitybox installed. Apart from that, its pure stock. Even at that the only things I have activated with gravitybox is the notification shade and circle battery mod. Nothing has been touched in way of kernels, radios, WiFi, telephony tweaks etc. Really don't fancy having to reset my device entirely, thanks for the suggestion but I'm not planning on restoring it back and setting it up all over again. As for the WiFi suggestion, it worked for 3min 27sec (yes I timed it) but then, low and behold, the orange bars were back. I've been reading on some Google forums that its an issue in 4.4.2 but it was working fine prior to me rooting. I even put it in to safe mode to see if it was an installed app that was affecting it but that turned up nothing.
Sent from my Nexus 5 using xda app-developers app
^ OK thanks for clarifying. There are many potential reasons for this issue, so it is hard to track down.
Do you have other android devices? Do those work without issue, in your area, over your cellular connection?
If so, the problem isnt related to your Google account, or your cellular carrier, and must be device related.
If its device related, don't do a factory reset. Instead back up everything you care about and flash a factory image.
Sent from my Nexus 5 using Tapatalk
The signal actually came back and turned white for the rest of the day. Then it dropped out to orange again. Think I'll hang on to things the way they are right now and persevere with it and hope that 4.4.3 comes with a fix. Thanks.
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I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
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MrObvious said:
I'm getting the same thing on Sprint too. I wonder if it is a DNS thing?
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Click to collapse
I'm on T-Mobile UK, well EE, as it's now known. The issue doesn't SEEM to be affecting things but I honestly can't be sure. In saying that I'm having to manually refresh my gmail and Google now notifications aren't displayed as often as before. There seems to be a few posts online about people with similar issues so there's every chance it is a DNS issue.
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not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...
boxcar8028 said:
not sure if this is a cell phone thing because I also get this on my 2013 nexus 7 wifi only and my N5 on T-Mobile. But I still have internet and notifications. I'm starting to think its just google running some kind of maintenance...
Click to expand...
Click to collapse
That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
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jaimeletelierhay said:
That's interesting......its only been over the past few days. Maybe prepping for the 4.4.3 release, but then again, that's more than likely wishful thinking. Odd how you get it on ur nexus 7 as well as ur nexus 5 on t-mobile
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
yeah, Im running CM11 and stock 4.4.2 rooted, unlocked and with run time ART on N7 and N5. I see this on both ROMs. On stock the icons turns orange for cell and wifi. But on CM11 the wifi icon would change to have a line running through it. I think its the same but with different icons. Both would act the same but both seems to have no advert effect for me tho.

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