[Q] Why is my phone using 3MB of bandwidth while idle? - Nexus 5 Q&A, Help & Troubleshooting

So, I realized that my SABnzbd downloads had slowed down substantially, and when I looked into the reason, it seems my phone is using about 3MB of bandwidth while sitting and doing nothing.
I uninstalled a few apps I thought might be responsible, and restarted the phone. I've not touched it since it booted up, and my router shows me that I'm currently using 375KB/s on this phone.
I have no idea what could be doing this, but it seriously concerns me.
I'm running Purity ROM, and will soon factory reset and try a different ROM, but thought I would ask about this before I do anything else.
Ideas/thoughts?

Go into WiFi advanced settings and turn off scanning. You could also turn WiFi off when screen is off. I just turned off scanning. PS it helps save power while idle
Sent from my Nexus 5

whozilla said:
Go into WiFi advanced settings and turn off scanning. You could also turn WiFi off when screen is off. I just turned off scanning. PS it helps save power while idle
Sent from my Nexus 5
Click to expand...
Click to collapse
Even if the phone wifi is 'scanning' for a signal (it's actually connected, so it's not scanning for anything), it should not be actively downloading at almost 375 KB/s. It should not be downloading anything.
What else could it be?

JustinChase said:
Even if the phone wifi is 'scanning' for a signal (it's actually connected, so it's not scanning for anything), it should not be actively downloading at almost 375 KB/s. It should not be downloading anything.
What else could it be?
Click to expand...
Click to collapse
Is it a one time event or does it continues all the time? If it's a one file event it's probably simmering syncing.

jd1639 said:
Is it a one time event or does it continues all the time? If it's a one file event it's probably simmering syncing.
Click to expand...
Click to collapse
Whenever the phone is on, for the last few days. I suspect it's an app causing it, but I can't find any indication of which one. I think I'm going to wipe and install fresh, and probably try another ROM for a while. I'll install apps one at a time until/if the situation happens again.

There are apps to check data usage of each app. Can't name one. Never needed them. I always just accepted its the NSA and I try to stay away from my phone while in ze nude, as our German friends would put it.
Sent from my Nexus 5

JustinChase said:
Whenever the phone is on, for the last few days. I suspect it's an app causing it, but I can't find any indication of which one. I think I'm going to wipe and install fresh, and probably try another ROM for a while. I'll install apps one at a time until/if the situation happens again.
Click to expand...
Click to collapse
That's what I'd do to. But I'm a little paranoid when stuff like that happens

Install this to find out what app is causing it. I'm betting one of the google apps. Play services loves to use data for no reason.
My Data Manager

theesotericone said:
Install this to find out what app is causing it. I'm betting one of the google apps. Play services loves to use data for no reason.
My Data Manager
Click to expand...
Click to collapse
Thanks. That's telling me "Downloads" has used 66MB since being installed 4 minutes ago.
I'm not intentionally downloading anything, and when I checked the Play store, it doesn't seem to be downloading anything either. When I checked the downloads folder, there is one jpg (623KB) and the Amazon app store apk (4.99MB), and both have been there for weeks.
There is nothing else in this folder, nor any other indication of what is causing "Downloads" to be downloading. In the 2 minutes it's taken to write this, the amount has risen to 124MB, which is 98.1% of what's been dowloaded.
Very weird to me.

So the app is using DL's. DL's doesn't do anything by itself that I've ever seen. Try force stopping it then freezing it. That might make the app show up that's causing the issue. Might being the key word here. Weird indeed.

Wifi
Please Restore Your Wifi Setting..

Related

g2x: Wifi and 4g on at same time!??

Hello!
Just got my g2x today and i love it. However, when I'm connected to wifi, 4G is on at the same time! When i'm downloading an app, i see the arrows light up which mean its using my 4G data. Anyone have problem with this? I turned it off to prevent using my data for now.
Edit:
Working Solution:
Okay what I was experiencing was Wifi and 4g on at the same time. Also, the wifi doesnt work.
It is due to My Account, however, you cannot delete it.
You must download "Bloat Freezer" Its a buck.
Freeze My Account. Easy to do. I had two My Account installed for some reason so i froze both.
Restarted.
WIFI WORKS!!!
Wifi off, 4g Turns on. Wifi on, 4g turns off.
Ya I had the same issue except I was on 2g. I noticed it was very slow so I disabled and re-enabled wi-fi and it worked fine after that.
Sigh.. now wifi doesn't work. Happened twice already. Works on my Nexus. Its happening to a few people on the T-Mobile forum. Becareful when you buy. Hopefully its software problem... ****ing lg
Sent from my LG-P999 using XDA App
WIFI
Hello,
When I turn WIFI on and connect to my router, my 4g turns off.
Try turning on WIFI wait for it to connect and then open a browser session.
Works here.
fhaines
I had this same issue and I found out the cause. First off, if you skip the initial setup and set it up later, you will never fix the issue. Particularly when downloading from the Market. You need to go to Settings/Privacy and do a factory reset and make sure you set up your Google account on the initial setup screen.
Second, make sure that your phone is not using any data before turning wifi on. If it is, let it stabilize for a few moments.
If this does not work, turn on wifi calling. Its better voice quality anyway and you don't get dropped calls.
This is obviously just a software bug that needs a patch to fix. I've seen far worse problems out of the gate with phones than software bugs as small as this.
I did set up my account at initial setup. Internet works on nexus s perfectly. I'm using 4g right now to type this. Lame....
Sent from my LG-P999 using XDA App
I have actually seen this same problem on my Nexus One many times so I'm not sure this isn't just an Android issue, not a G2x issue.
My cellular data connection disappears when I'm on wifi. I use wifi often and never seen both active. My N1 was the same way.
When I disconnect from wifi, the data has to reconnect. Saves battery I guess.
Sent from my LG-P999 using XDA Premium App
Working Solution:
Okay what I was experiencing was Wifi and 4g on at the same time. Then the wifi doesnt work.
It is due to My Account, however, you cannot delete it.
You must download "Bloat Freezer" Its a buck.
Freeze My Account. Easy to do. I had two My Account installed for some reason so i froze both.
Restarted.
WIFI WORKS!!!
Wifi off, 4g Turns on. Wifi on, 4g turns off.
I have two My Account running also. I'll try to root and freeze it.
Wow the 4G/2G goes off right away after I endtasked My Account, leaving Wifi icon only instead of both. So, it is really the My Account app. Thanks tony.
i second the "my account" advice. i used titanium backup to remove it (i had 2 instances) and wifi seems to be working fine now.
My Account doesn't fix for me. I think it is the Market app. Whenever I have both Wifi/4G, I endtask the Market and the 4G icon disappears right away. 4G icon comes back when I open up Market again.
tonyizhurr said:
Hello!
Just got my g2x today and i love it. However, when I'm connected to wifi, 4G is on at the same time! When i'm downloading an app, i see the arrows light up which mean its using my 4G data. Anyone have problem with this? I turned it off to prevent using my data for now.
Click to expand...
Click to collapse
delete pleaseeeee
nraudigy2 said:
My Account doesn't fix for me. I think it is the Market app. Whenever I have both Wifi/4G, I endtask the Market and the 4G icon disappears right away. 4G icon comes back when I open up Market again.
Click to expand...
Click to collapse
Market did the same to me, but it stopped after I turned off mobile data and turned it back on. I think the MAIN problem is 'My Account'
tonyizhurr said:
Market did the same to me, but it stopped after I turned off mobile data and turned it back on. I think the MAIN problem is 'My Account'
Click to expand...
Click to collapse
I completely removed the My Account through Titanium Backup and still have problem.
EtherealRemnant said:
I had this same issue and I found out the cause. First off, if you skip the initial setup and set it up later, you will never fix the issue. Particularly when downloading from the Market. You need to go to Settings/Privacy and do a factory reset and make sure you set up your Google account on the initial setup screen.
Second, make sure that your phone is not using any data before turning wifi on. If it is, let it stabilize for a few moments.
If this does not work, turn on wifi calling. Its better voice quality anyway and you don't get dropped calls.
This is obviously just a software bug that needs a patch to fix. I've seen far worse problems out of the gate with phones than software bugs as small as this.
Click to expand...
Click to collapse
Exact same thing happened to me. I exchanged my G2X in-store and powered it up, skipping the setup to make sure everything was working real quick and the Wi-Fi was being wonky until I did a factory reset on it and did the setup.
"My Account" is still running
tonyizhurr said:
Okay what I was experiencing was Wifi and 4g on at the same time. Then the wifi doesn't work.
It is due to My Account, however, you cannot delete it.
You must download "Bloat Freezer" Its a buck.
Freeze My Account. Easy to do. I had two My Account installed for some reason so i froze both.
Restarted.
WIFI WORKS!!!
Wifi off, 4g Turns on. Wifi on, 4g turns off.
Click to expand...
Click to collapse
the reason this does not work for some people is BECAUSE "My Account" (version 1.0)
is still running
even if you Freeze it with Titanium Backup it still runs
"Advanced Task Killer" does not list it so can not be killed with that
and can not be killed in the default android task manager
Bloat Freezer MAY be able to truly Freeze this program but i can not get the program to find out :-(
I'm overdrawn on my bank account right now buying this damn phone
Titanium Backup says it's frozen BUT if you reboot and go into your default task manager you'll see it started up and is running again.. with no way to kill it.
look if you don't believe me
Default task manager:
Settings>Applications>Manage Applications> "click running at the top" >scroll down to "My Account"
see it's running (and you thought TB froze it)
so my question is HOW to fracken kill this program with out paying a dollar. so Titanium Backup can freeze it properly
OR Just kill it
i don't mind killing it every boot if Titanium Backup can not freeze it properly
i just need a way to kill it
My work around solution is to turn on WiFi calling
BUT i don't want to do this
i paid 500+ dollars for this damn phone
i should not have to turn WiFi calling on JUST to run the Market and the web on WiFi
(sometimes it effects web surfing)
.
a1yet said:
the reason this does not work for some people is BECAUSE "My Account" (version 1.0)
is still running
even if you Freeze it with Titanium Backup it still runs
"Advanced Task Killer" does not list it so can not be killed with that
and can not be killed in the default android task manager
Bloat Freezer MAY be able to truly Freeze this program but i can not get the program to find out :-(
I'm overdrawn on my bank account right now buying this damn phone
Titanium Backup says it's frozen BUT if you reboot and go into your default task manager you'll see it started up and is running again.. with no way to kill it.
look if you don't believe me
Default task manager:
Settings>Applications>Manage Applications> "click running at the top" >scroll down to "My Account"
see it's running (and you thought TB froze it)
so my question is HOW to fracken kill this program with out paying a dollar. so Titanium Backup can freeze it properly
OR Just kill it
i don't mind killing it every boot if Titanium Backup can not freeze it properly
i just need a way to kill it
My work around solution is to turn on WiFi calling
BUT i don't want to do this
i paid 500+ dollars for this damn phone
i should not have to turn WiFi calling on JUST to run the Market and the web on WiFi
(sometimes it effects web surfing)
.
Click to expand...
Click to collapse
Bloat Freezer will work FORSURE. It cost a buck though haha. Maybe you can find another app that will work like bloat freezer
tonyizhurr said:
Bloat Freezer will work FORSURE. It cost a buck though haha. Maybe you can find another app that will work like bloat freezer
Click to expand...
Click to collapse
did you check your running apps ?
I'm just wondering if it is listed there
.

A couple fixes for some of our problems

Lets face it. All devices have bugs upon release that the normal person won't care about nor think of it as a bug. This device has it's share but as a reminder. There is no software bug that can't be fixed. By the way, make sure you don't skip the initial setup and if you did just wipe and restore.
1) Some are having a problem when using WiFi. There 4G or 3G data is not turning off and instead of your device using WiFi to exchange data it is using your 4G or 3G data. If you turn WiFi on and don't see a 4G/3G icon in the notification area then your device is working properly in this department.
The Fix: There is three "My Account" apps on our devices and there causing a conflict when 2 or more is running at the same time. To fix this you need to delete all of them (I used Root Explorer). If you use "My Account" you can download the current version from the market. Next, freeze or delete WiFi calling and the T-Mobile app pack. After you have deleted everything you have to reboot your device. Note: While deleting or freezing some of these, you might get some looping force closes. Just simply remove your battery to reboot the device and once it reboots the force closing will be gone.
2) Some are having a problem when moving from cell tower to cell tower. If you are losing a data signal every once in a while but the 4G/3G icon is still showing in the notification area, you need to do the fallowing.
The Fix: Go into your Mobile Network settings and make sure your device is setup to automatically use GSM/WCDMA. Then click on search for networks and at this point you will see T-Mobile UMTS, T-Mobile GSM and ATT GSW. After they appear click on select automatically. While your at it go ahead and click on data roaming since T-Mobile has contracts with other providers so your able to roam on there towers. Don't worry, you won't be charged for roaming since T-Mobile only charges for international roaming. After all this do a reboot.
Some of you think that there is a problem with your battery if your device is showing your "cell standby" above 30%. This is not a problem. Every time you charge your G2X it will reset usage percentages as you know. Well if you emediatly start using your phone and don't put it down for 2 hours than I promise you that your display will be at the top of the list. Obviously if your device stays off for a little bit and upon waking it you look at your battery statistics your going to see Cell standby and Phone idle at the top since the display was off. If your wandering why Cell Standby is using more juice than WiFi it's because when you turn your display off it automatically sleeps your WiFi.
The percentages in your batter statistics need to add up to 100%-105% and something is going to use more than the rest depending on what your doing with your device after removing it from charge. Ask yourself this. If my G2X is in my pocket for 1 hour after removing it from it's charger. What would I like to see using most of my battery? I can tell you right now. Certainly not your display since it's been off the entire time.
There's only one MyAccount app on the phone. I looked myself in the System/app folder. If you see multiple MyAccounts in a task manager it is just another instance of the same application.
Also there's NOTHING wrong with Wifi Calling or My Account. I have both on and use them extensively. My phone has gone now 26hrs without a reboot or hitch of heavy usage. Wifi works, 3G/4G works perfectly. I don't have any issues right now...until the next reboot
Want to give people another perspective since you don't have to give up MyAccount or Wifi caling to have a usable phone.
jrwingate6 said:
Ask yourself this. If my G2X is in my pocket for 1 hour after removing it from it's charger. What would I like to see using most of my battery? I can tell you right now. Certainly not your display since it's been off the entire time.
Click to expand...
Click to collapse
Cell standby of course
mobilehavoc said:
There's only one MyAccount app on the phone. I looked myself in the System/app folder. If you see multiple MyAccounts in a task manager it is just another instance of the same application.
Also there's NOTHING wrong with Wifi Calling or My Account. I have both on and use them extensively. My phone has gone now 26hrs without a reboot or hitch of heavy usage. Wifi works, 3G/4G works perfectly. I don't have any issues right now...until the next reboot
Want to give people another perspective since you don't have to give up MyAccount or Wifi caling to have a usable phone.
Click to expand...
Click to collapse
Thats WHY you don't have any problems. Because you only have 1 "MyAccount" application. Those of us that had 2 or 3 have the problems. By the way I had 3 and no they weren't showing in task manager. They were all deleted using Root Explorer.
Where did you see them? They were all in system/app??!?
Odd how they could all exist together - were they named differently?
mobilehavoc said:
Where did you see them? They were all in system/app??!?
Odd how they could all exist together - were they named differently?
Click to expand...
Click to collapse
Yes, different version numbers and branding included in the apks. I had 2, version 1 and version 5.x.
OP, for some reason when I try Search Networks I get: "Error while searching for networks." Any ideas?
mobilehavoc said:
Where did you see them? They were all in system/app??!?
Odd how they could all exist together - were they named differently?
Click to expand...
Click to collapse
They all existed in the system folder. It seemed like instead of the new versions updating the existing app, they were just creating new files. Your right, it is odd but I can see how that would create a problem.
rfm2113 said:
OP, for some reason when I try Search Networks I get: "Error while searching for networks." Any ideas?
Click to expand...
Click to collapse
I got the same thing. I had to enable wifi, then shut off wifi calling. Then it worked.
OP, for some reason when I try Search Networks I get: "Error while searching for networks." Any ideas?
Click to expand...
Click to collapse
I got the same thing. I had to enable wifi, then shut off wifi calling. Then it worked.
Click to expand...
Click to collapse
Worked perfectly, thanks!
Sent from my LG-P999 using XDA App

My clock is 5-10 minutes late!

Hello everybody,
since I am not allowed to post in the official thread for ARHD until i have at least 10 post, i will do it here.
I flashed ARHD 6.51 a while ago and noticed, that my clock is couple of minutes late. So I decided to sync it with the internet. Nothing happened. I rebooted my device and the clock was showing the correct time - at least for a while. After a few hours, the clock was late again. So I set it to the right time manually. I guess you know what happens next... its late again.
So i superwiped my phone and flashed the latest version of ARHD v. 6.6.2.
At first the clock showed the correct time, but after a few hours it was late AGAIN!
I booted into the recovery and noticed that the time in the recovery was correct. I reseted my phone to factory defaults and still no change.
Does anyone of you know how to fix this?
Greetings,
elyts
Happened to me once while I was on college..
I turned of automatic clock sync and set it manually... When I got home (after 7-8 hours), I turned it on again and it was showing correct time.. Dunno what happened but now its ok for me... It was on older version of ARHD... 6.x.x
try downloading ClockSync from Google Play Store, that syncs your clock really accurately using the internet and you can get it to sync automatically bit of a botch but might do it
lifeisfaked said:
try downloading ClockSync from Google Play Store, that syncs your clock really accurately using the internet and you can get it to sync automatically bit of a botch but might do it
Click to expand...
Click to collapse
Wow damn. If I could use all of today's thanks on this one post, I would. I had already accepted that my time would lose sync every couple of days, but ClockSync seems to be doing the trick after unchecking the HTC time sync. Thanks!
rawrfische said:
Wow damn. If I could use all of today's thanks on this one post, I would. I had already accepted that my time would lose sync every couple of days, but ClockSync seems to be doing the trick after unchecking the HTC time sync. Thanks!
Click to expand...
Click to collapse
No problem could you do me a massive favour and vote for me in this competition I'm in? See my signature! Thanks
I already downloaded ClockSync. But that is only a way to bypass this problem and not to solve it. I want to know why the clock is always late. Espacially when WiFi is on. This is a 400 € phone. It should at least be able to show me the correct time.
elyts said:
I already downloaded ClockSync. But that is only a way to bypass this problem and not to solve it. I want to know why the clock is always late. Espacially when WiFi is on. This is a 400 € phone. It should at least be able to show me the correct time.
Click to expand...
Click to collapse
Hi,
I have the feeling that it is not the phone's fault, hear me out. Your phone does not keep the time, it reads it from your phone provider or wifi if it is connected. My guess is that your phone is reading the wrong time from some of those sources.
And by the way before continuing I would go to Greenwich and check the correct time!
rio
I bookmarked a similar page to check the correct time. So you think my phone doesn't have an internal clock server or something that provides the time if its set manually? I have to correct my last statement. The time is late only when WiFi is enabled.
elyts said:
I bookmarked a similar page to check the correct time. So you think my phone doesn't have an internal clock server or something that provides the time if its set manually? I have to correct my last statement. The time is late only when WiFi is enabled.
Click to expand...
Click to collapse
Of course, the phone has an internal clock, but it rather not use it, while there is internet connection. So setting up your time manually will only work until the phone syncs with the sources from your service provider/internet.
If you want to keep your own "manual" time my guess is you would have to disable a few sync options on your phone, one of them being Settings/Date&time/Automatic date&time.
rio
rio911 said:
Of course, the phone has an internal clock, but it rather not use it, while there is internet connection. So setting up your time manually will only work until the phone syncs with the sources from your service provider/internet.
If you want to keep your own "manual" time my guess is you would have to disable a few sync options on your phone, one of them being Settings/Date&time/Automatic date&time.
rio
Click to expand...
Click to collapse
Automatic date&time is disabled... Everything i know is that if WiFi is enabled the clock will be late after a few hours. I disabled every possible option that could have something to do with wrong sync or something. And the lower my battery gets, the faster my clock gets slow.. Could it have something to do with WiFi and or battery?
Anybody there?

[Q] Nexus 5 Mobile Data When on Wifi

Hi all,
I am having an issue with my Nexus 5 using huge amounts of my mobile data (T-Mobile) when connected to wifi even when I'm not using it. What's crazy is that this keeps happening almost exclusively between 2-6am when I'm not awake. It also happens to an even further extent when I'm connected to wifi at work and not using my phone either. Heres a breakdown:
11/12 5:48 AM - 27.57 MB
11/13 3:33 AM - 12.42 MB
11/14 5:15 AM - 14.21 MB
11/12 2:53 PM - 49.57 MB
11/13 2:39 PM - 27.97 MB
I called T-Mobile and they said that it shows that I definitely used my data during those times. I have almost nothing running in the background that uses any data and have turned off my GPS to see if that will help.
Anyone else having the same problems or have any advice?
Thanks,
Chris
Only thing that comes to mind is that your wifi connection is being dropped for some reason, and your phone switches to mobile data instead.
About why data is being used at that time, it is very likely that there are some apps that are using background data - you may have disabled this for a bunch of apps, but may have missed some.
Check data usage under settings to see if you can identify the culprit (you can use the sliders to narrow down - though it doesn't seem to let you narrow down to a specific timeframe)
jj14 said:
Only thing that comes to mind is that your wifi connection is being dropped for some reason, and your phone switches to mobile data instead.
About why data is being used at that time, it is very likely that there are some apps that are using background data - you may have disabled this for a bunch of apps, but may have missed some.
Check data usage under settings to see if you can identify the culprit (you can use the sliders to narrow down - though it doesn't seem to let you narrow down to a specific timeframe)
Click to expand...
Click to collapse
Where can setup this prioritization? For example if I want the phone to use mobile data and override Wifi?
megakony said:
Where can setup this prioritization? For example if I want the phone to use mobile data and override Wifi?
Click to expand...
Click to collapse
I may be mistaken, but I don't think you can do that on stock ROM at least. If WiFi is available, it will always try to use WiFi
For whatever reason, if you want to use Mobile data, you will need to turn WiFi off.
If you always want to use mobile data for a given app or want to use mobile data in a specific time range, you could use tasker app to set up a profile to disable WiFi when that app is launched (or in that time range)
jj14 said:
Only thing that comes to mind is that your wifi connection is being dropped for some reason, and your phone switches to mobile data instead.
About why data is being used at that time, it is very likely that there are some apps that are using background data - you may have disabled this for a bunch of apps, but may have missed some.
Check data usage under settings to see if you can identify the culprit (you can use the sliders to narrow down - though it doesn't seem to let you narrow down to a specific timeframe)
Click to expand...
Click to collapse
Thanks. I did check last night to see what apps were using the most data and it was by far feedly but I'm not sure why that would be using data when I'm not awake. Does anyone else have that problem with feedly? Isn't it also strange that it keeps happening at roughly the same times every day?
Also wanted to add that I came from a Galaxy S2 running Cyanogen and never had this issue.
jj14 said:
I may be mistaken, but I don't think you can do that on stock ROM at least. If WiFi is available, it will always try to use WiFi
For whatever reason, if you want to use Mobile data, you will need to turn WiFi off.
If you always want to use mobile data for a given app or want to use mobile data in a specific time range, you could use tasker app to set up a profile to disable WiFi when that app is launched (or in that time range)
Click to expand...
Click to collapse
I just checked my gf's Galaxy Young...in there when you go to WIFI and access Advanced and there you can set Wifi Sleep policy.
The options I got are "When screen turns off", "Never when plugged in" and "Never"...not really the options I'd imagine for this =)
danotoriusodo said:
Thanks. I did check last night to see what apps were using the most data and it was by far feedly but I'm not sure why that would be using data when I'm not awake. Does anyone else have that problem with feedly? Isn't it also strange that it keeps happening at roughly the same times every day?
Also wanted to add that I came from a Galaxy S2 running Cyanogen and never had this issue.
Click to expand...
Click to collapse
Did you check settings on your feedly? It sounds like it does a daily sync which some RSS readers I'd imagine would do.
I don't have feedly on my phone, but if it has some decent settings it should have one to sync only via wifi or similar.
xShadoWxDrifTx said:
Did you check settings on your feedly? It sounds like it does a daily sync which some RSS readers I'd imagine would do.
I don't have feedly on my phone, but if it has some decent settings it should have one to sync only via wifi or similar.
Click to expand...
Click to collapse
Yea I checked the feedly settings section and there isn't anything related to sync. The app actually only refreshes when it's opened. For now I went into the "data usage" section on my phone and selected "Restrict background data" for the app. Hopefully that works.
danotoriusodo said:
Yea I checked the feedly settings section and there isn't anything related to sync. The app actually only refreshes when it's opened. For now I went into the "data usage" section on my phone and selected "Restrict background data" for the app. Hopefully that works.
Click to expand...
Click to collapse
It actually gets even crazier. Last night before I went to bed I turned off my mobile data by going to setting>data usage and it still shows at 5:19 AM that I used 43 MB of data. I mean the only explanation I could think of is I'm sleep walking and using my phone lol. I called T-Mobile and it definitely shows on their end I did use the data at that time. They also couldn't help me because they don't have the phone yet. Can't believe that no one else is having this problem. Guess I have to contact Google which should be really useful smh.

Google Pixel WiFi Problem (Fails to download videos, apps, etc. and goes offline)

Hi,
Wondering if anyone has run into the following issue with their Pixel. My phone is an international model (G-2PW4200) and I bought it exactly a month ago.
The issue is this: I seem to never be able to download any decent size file (e.g. a video on social media sites or apps like Facebook, YouTube, Whatsapp, etc., or to download any app on the Google Play store) via WiFi without the download getting "stuck" half way, sometimes not even at 10%. The download would get stuck indefinitely, and only resume once I disable WiFi and start downloading via LTE. Sometimes it also comes back if I just disable WiFi and enable it again. Another problem I have is that my phone seems to go offline when it's not being used for extended periods of time (that being in the 5-10 minute range given I look at it almost every 10 minutes) despite having WiFi during sleep set to be always on. I can tell this because when I try to log in to something like Whatsapp Web it complains that my phone is offline, and this is a problem that never happened with me with my previous phone in the same setting.
A few points to keep in mind:
1- I have "Keep WiFi on during Sleep" set to "Always"
2- This happens everywhere (at home, work, friends', public WiFi, etc.) so it's not related to just my router's setup, and it happens every single day and almost every single time.
4- System is "up to date" and I have the latest update installed (Android 7.1.1, build NOF26V)
3- I'm still able to browse web pages (via Chrome), and browse apps like Facebook, Whatsapp, etc. without getting interruptions or showing any signs of disconnect. It's only the above two issues that I see when downloading big chunks of data, and for some reason my phone appearing to be offline during sleep when it shouldn't be.
Any idea what may be wrong here and how I can fix this? I really would like to keep this phone, but this is really becoming frustrating.
Thanks.
Have you factory reset?
mngdew said:
Have you factory reset?
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Yes. And ironically enough I ran into the same problem immediately while restoring my backup as the phone was trying to redownload the previously installed apps. It would get stuck not downloading anything but not complain about a lost connection until I disable WiFi and switch to cellular data.
This reminded me that the first time I ran into the problem was also the very first time I used the phone when also downloading my apps.
contact google and get warranty service
can you test your wifi performance with another device?
and also try some download manager like ADM and check download with it.
Geeks Empire said:
can you test your wifi performance with another device?
and also try some download manager like ADM and check download with it.
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Given that this happens everywhere, not just with my home WiFi, I know the issue is specific to my Pixel. Unfortunately no one at work has a Pixel to try it, but all other devices connected to the same WiFi spots are fine.
I was told by someone that disabling LTE and sticking to 3G cellular data will fix my WiFi issues. Will be trying that at work today.

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