[Q] Multiple drivers - Nexus 5 Q&A, Help & Troubleshooting

Heys guys ,
I searched the forum but cant find an answer.
Here is my problem :
I have two phones connected to my Win7 PC ( Samsung Galaxy Nexus and Nexus 5).
At first , my PC have Samsung Android ADB Interface , MTP driver installed for my GNex. Then when I plugged in my Nexus 5 , the PC says device unplugged / no drivers found.
Next I go to Device Manager , clicked on N5 with yellow triangle icon beside it to update driver , and it says Windows cant find driver software for your device.
Tried tick and untick Android debug and MTP option but was no solution.
Any advice would be appreciated !

Get the latest drivers from Google:
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip

EddyOS said:
Get the latest drivers from Google:
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
Click to expand...
Click to collapse
Thanks. I'll try that.

I'd personally use usbdview to uninstall any old drivers first and then use the new ones for both the Nexus devices - they should work for both

Related

Problem with Nexus S usb drivers on Windows 7

Hello,
My computer is running windows 7 32bit and these days i am continually trying to install Nexus S drivers. I have tried PDAnet, SDK manager, Samsung drivers and others but i still can not connect my nexus s with my computer. In others posts, i realised that i must see my nexus s in device manager but i can not see it too. Please help me! Thank you!
christoscy said:
Hello,
My computer is running windows 7 32bit and these days i am continually trying to install Nexus S drivers. I have tried PDAnet, SDK manager, Samsung drivers and others but i still can not connect my nexus s with my computer. In others posts, i realised that i must see my nexus s in device manager but i can not see it too. Please help me! Thank you!
Click to expand...
Click to collapse
hello
eventullay you have a hardware problem cable or usb hub.... because even your drivers are not installed correctly the
device manager on your pc make instead of the phone named: android device 1.0 a yellow sign with eclamation mark if you don't have this, there is an hardware or a bigger ROM error.
S.R.
.
christoscy said:
Hello,
My computer is running windows 7 32bit and these days i am continually trying to install Nexus S drivers. I have tried PDAnet, SDK manager, Samsung drivers and others but i still can not connect my nexus s with my computer. In others posts, i realised that i must see my nexus s in device manager but i can not see it too. Please help me! Thank you!
Click to expand...
Click to collapse
i had this problem too. but this worked for me, i hope it works for you too.
Open My Computer
Right Click on it and select Properties
Select Device Manager
Right click Android. Click Update Driver Software
Manually locate the drivers and update.
I hope that works
if you can't find "android" maybe it's under USB, or something like that. it should be there.
shivasrage said:
hello
eventullay you have a hardware problem cable or usb hub.... because even your drivers are not installed correctly the
device manager on your pc make instead of the phone named: android device 1.0 a yellow sign with eclamation mark if you don't have this, there is an hardware or a bigger ROM error.
S.R.
Click to expand...
Click to collapse
nainna said:
i had this problem too. but this worked for me, i hope it works for you too.
Open My Computer
Right Click on it and select Properties
Select Device Manager
Right click Android. Click Update Driver Software
Manually locate the drivers and update.
I hope that works
if you can't find "android" maybe it's under USB, or something like that. it should be there.
Click to expand...
Click to collapse
I will check another usb cable and i hope it will be working!
PdaNetA350x32
bajong said:
PdaNetA350x32
Click to expand...
Click to collapse
Have you got a download link?

problem with nokia care suite

Hi guys,
well, I try to explain my problem... I've installed windows phone application from microsoft and the relative driver ( i guess ). After that I' ve installed nokia care suite, attach my phone trough USB and nothing happens. :silly:
Also I've installed WinUsb driver in the driver folder of nokia care (i've read it on a guide), but even after that the suite is not connecting to the phone. My phone is regullary detected from Win 7 and windows phone application. I' ve tried also to disinstall all the driver installed previously and reinstall it but nothing changed.
Does anyone can help me please???
Look in the care suite folders in Program filesx86, make sure you have installed all the drivers in the Drivers folder, Open care suite then connect phone, If that fails check in device manager to see if the device is listed or has a yellow mark,
You may also need to restart PC.
AndyFZ1S said:
Look in the care suite folders in Program filesx86, make sure you have installed all the drivers in the Drivers folder, Open care suite then connect phone, If that fails check in device manager to see if the device is listed or has a yellow mark,
You may also need to restart PC.
Click to expand...
Click to collapse
I' ve tried also to install the driver in that folder, reboot the pc many times.....nothing helped... :crying:
in device manager, the device is correctly listed, no yellow mark...
kupo88 said:
I' ve tried also to install the driver in that folder, reboot the pc many times.....nothing helped... :crying:
in device manager, the device is correctly listed, no yellow mark...
Click to expand...
Click to collapse
Nokia Care Suite not supported by Windows Phone.
Right now there no way to connect with it.
I dont remember the exact url but when i bougt mine i had the same and i went to nokia support to get it know.
Sorry or my english.

Nexus 5 showing up as ACER ADB Interface Windows 8.1

Hi guys, I recently installed windows 8.1 and now my N5 shows up in device manager as ACER ADB Interface and I can't acces MTP , I didn't had this problem with windows 7 , it worked perfectly back than ( i have unlocked and rooted my N5 with windows 7 without any issues ) . What can I do to make it work with windows 8.1 ?
I had the same, you have to go into Device Manager and roll back the driver to the Google one. Proper PITA
I can't do it, the roll back option is grayed out
I have managed to make it work, nevermind .
SilentGTX said:
I have managed to make it work, nevermind .
Click to expand...
Click to collapse
Why not actually post what you did to fix it so it can benefit others in the future? Just a thought...
EddyOS said:
I had the same, you have to go into Device Manager and roll back the driver to the Google one. Proper PITA
Click to expand...
Click to collapse
I rolled the driver back, but it keeps updating to it. I've uninstalled and deleted the driver, yet it keeps reinstalling it. Somehow, my MTP connection started working again. Not sure how though. If I knew which KB update it was, I'd uninstall it from there.
wvcadle said:
I rolled the driver back, but it keeps updating to it. I've uninstalled and deleted the driver, yet it keeps reinstalling it. Somehow, my MTP connection started working again. Not sure how though. If I knew which KB update it was, I'd uninstall it from there.
Click to expand...
Click to collapse
The other option is to manually change the driver in Device Manager from the ACER one to the Google one. I think it's happened as M$ have the ACER driver digitally signed whereas the Google one isn't so it'll always choose the signed driver...
EddyOS said:
The other option is to manually change the driver in Device Manager from the ACER one to the Google one. I think it's happened as M$ have the ACER driver digitally signed whereas the Google one isn't so it'll always choose the signed driver...
Click to expand...
Click to collapse
I'm not sure how to do that, because, of course, if you try to update it, it will say that the Acer one installed is already the best driver. And after uninstalling it, upon plugging it back in, it updates to the Acer driver automatically again.
wvcadle said:
I'm not sure how to do that, because, of course, if you try to update it, it will say that the Acer one installed is already the best driver. And after uninstalling it, upon plugging it back in, it updates to the Acer driver automatically again.
Click to expand...
Click to collapse
You have to manually check and select 'choose from a list' and you'll see the MTP option as well as the Acer one. Select the MTP one and you're good to go
EddyOS said:
You have to manually check and select 'choose from a list' and you'll see the MTP option as well as the Acer one. Select the MTP one and you're good to go
Click to expand...
Click to collapse
Btw... thanks for your help.
I went through those steps, but on my system, the MTP driver wasn't listed as an option.
wvcadle said:
Btw... thanks for your help.
I went through those steps, but on my system, the MTP driver wasn't listed as an option.
Click to expand...
Click to collapse
Hmmm, I've only ever used the Google drivers from the SDK until this stupid ACER one appeared. Managed to get back to it now so it's all good. Perhaps download the Google driver and then point to it?
https://dl-ssl.google.com//android/repository/latest_usb_driver_windows.zip
Yeah , I forgot , sorry about that . I managed to make it work by downloading this drivers " https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip " . After i have extracted the driver i plugged my N5 to the PC, than I went to the Device Manager i right clicked the Acer ADB Interface and I have selected Update Drivers . After that I selected the folder where i have extracted the drivers , than i chose " Let me pick from a list ... " , I selected MTP USB Device and Voila , it works !
PS: You can also try to install the LG Driver " http://tool.xcdn.gdms.lge.com/dn/downloader.dev?fileKey=UW00120120425 "
EddyOS said:
The other option is to manually change the driver in Device Manager from the ACER one to the Google one. I think it's happened as M$ have the ACER driver digitally signed whereas the Google one isn't so it'll always choose the signed driver...
Click to expand...
Click to collapse
Thanks For your help. It worked.
SilentGTX said:
Yeah , I forgot , sorry about that . I managed to make it work by downloading this drivers " https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip " . After i have extracted the driver i plugged my N5 to the PC, than I went to the Device Manager i right clicked the Acer ADB Interface and I have selected Update Drivers . After that I selected the folder where i have extracted the drivers , than i chose " Let me pick from a list ... " , I selected MTP USB Device and Voila , it works !
PS: You can also try to install the LG Driver " http://tool.xcdn.gdms.lge.com/dn/downloader.dev?fileKey=UW00120120425 "
Click to expand...
Click to collapse
LG driver helped me to resolve issue while installing LG driver got pop up message for the missing MTP package for windows 8.1, i followed link to download missing package and install after reboot it resolved issue in my Windows 8.1, Thanks for your help.:good:
I can never seem to get adb or fastboot to work I gave up and dual booted my computer with Linux Linux hasn't given me problems with adb or fastboot
Sent from my Nexus 5 using Tapatalk
This worked for me
Hi guys, I had the same problem. My phone was configured as MTP but when i connected to Win 7 it would appears in the Device Manager list as "ADB", this wouldn't allow me to transfer files so what worked for me was:
1- Connect your Mobile to the PC and it appears as ADB Driver (In the device manager screen), rignt click on ADB and select Browse my computer for driver software.
2- Choose let me pick a from list of devices on my computer and choose the option MTP instead of ADB.
3- Did that and problem solve, hope this helps for you !!
Delete this Acer ADB driver when you uninstall it
I have the same issue. Here is what I did and that resolved the issue. Go to "Device Manager" to uninstall the Acer driver. The uninstall window pops up asking you if you want to uninstall it. There is a check box that says "Delete the driver." Make sure you check that off and then go ahead and uninstall it. Once that's done, plug your Nexus 5 back in. The correct MTP driver will now be installed and your computer will recognize the phone normally. Hope this helps.
Experiencing the same on Windows 7...have tried everything suggested
Really hoping someone can help because I've just about had it with this. I'm running Windows 7 Home Premium 64-bit. I have a brand new Nexus 5 16GB. As others have indicated, when I plug my phone into my computer with debugging enabled, it creates an "Android Composite ADB Interface" device listed under "ACER Device" in Device Manager. See attachment.
I have tried every permutation of the 'uninstall driver, manually install Google USB driver' solution, to no avail. The best way I can describe what I'm seeing is that Windows is forcibly categorizing the device as an 'ACER Device' even though the driver files themselves are telling it otherwise.
If debugging is DISABLED, and EITHER MTP or PTP is ENABLED, everything is just fine - the default Windows drivers for those devices kick in, and no 'ACER Device' category is created.
If debugging is ENABLED, and MTP and PTP are DISABLED, when I tell Windows to use the Google USB driver, it says that the device could not be installed.
If debugging is ENABLED, and MTP is ENABLED, the 'ACER Device' issue rears its ugly head even when I tell Windows to use the Google USB driver.
I've already disabled Windows automatically fetching a driver online, so that's not to blame.
If this is the result of a Windows Update, does anyone know the number of the update so I might try uninstalling it? I can't seem to find it despite searching.
Hoping someone out there can help. Thanks!

Problem with PC

my n5 was fine before my pc was connected to internet .... but when it did, it updated th drivers and now i can't access my files in either MTP or PTP mode ....
i did uninstall n5's drivers from device manager and then it didn't even recognize the device .... (not even in add a device)
btw i'm using win 8.1
ps. i did try using another port and cable
SirMatin said:
my n5 was fine before my pc was connected to internet .... but when it did, it updated th drivers and now i can't access my files in either MTP or PTP mode ....
i did uninstall n5's drivers from device manager and then it didn't even recognize the device .... (not even in add a device)
btw i'm using win 8.1
ps. i did try using another port and cable
Click to expand...
Click to collapse
Did u reboot after removing the drivers?
Download the universal naked drivers
Read this too. It might help.
i rebooted several times ...
actually the problem is that my pc doesn't recognize N5 .... any idea how 2 fix that?
SirMatin said:
i rebooted several times ...
actually the problem is that my pc doesn't recognize N5 .... any idea how 2 fix that?
Click to expand...
Click to collapse
hi i had the same problem, goto start menu computer right click manage, goto dievces driver updates and properties and roll back driver's hope this helps,
SirMatin said:
my n5 was fine before my pc was connected to internet .... but when it did, it updated th drivers and now i can't access my files in either MTP or PTP mode ....
i did uninstall n5's drivers from device manager and then it didn't even recognize the device .... (not even in add a device)
btw i'm using win 8.1
ps. i did try using another port and cable
Click to expand...
Click to collapse
i had same problems on win 8.1
the problem is due to mtp windows drivers,
the problem is that windows will install his generic drivers and will override nexus 5 drivers installation
i solved by
1. uninstall all adb intefarces (for example, on acer, I had 2 acer adb interface and another adb bootloader interface)
2. deleting all android_winusb related folders from
C:\Windows\System32\DriverStore\FileRepository
Click to expand...
Click to collapse
or everytime Windows will install them instead of the right ones
then I installed google usb drivers and it worked. :good:
EnricoD said:
i had same problems on win 8.1
the problem is due to mtp windows drivers,
the problem is that windows will install his generic drivers and will override nexus 5 drivers installation
i solved by
1. uninstall all adb intefarces (for example, on acer, I had 2 acer adb interface and another adb bootloader interface)
2. deleting all android_winusb related folders from
or everytime Windows will install them instead of the right ones
then I installed google usb drivers and it worked. :good:
Click to expand...
Click to collapse
tnx a lot ... it worked but only when my pc was not connected to net ... when it did, it went back as it was before
btw is there any way to add msc to n5 on stock 4.4.4?
EnricoD said:
i had same problems on win 8.1
the problem is due to mtp windows drivers,
the problem is that windows will install his generic drivers and will override nexus 5 drivers installation
i solved by
1. uninstall all adb intefarces (for example, on acer, I had 2 acer adb interface and another adb bootloader interface)
2. deleting all android_winusb related folders from
or everytime Windows will install them instead of the right ones
then I installed google usb drivers and it worked. :good:
Click to expand...
Click to collapse
that's good to know thank you,
SirMatin said:
tnx a lot ... it worked but only when my pc was not connected to net ... when it did, it went back as it was before
btw is there any way to add msc to n5 on stock 4.4.4?
Click to expand...
Click to collapse
anyone know how 2 fix this?

[Q] Windows unable to detect Nexus 5, drivers working

Hi,
I just bought a Nexus 5 and I'm having unbearable trouble getting it connected with my PC. I have spent the last 3 or 4 hours on Google and xda forums searching for a solution but nothing has worked so far.
My situation is as follows:
I'm using a laptop running Windows 8.1, I have tried both the original USB cable that came in the package as well as an older one and all the ports on my laptop.
I checked device manager and saw that it was connecting with ACER adb interface drivers. Some people had had the same problem, so I uninstalled the drivers. After that I installed Universal Naked Driver 0.73 (disabled checking for signatures first), my PC could not identify the Google package as a driver. Nexus still didn't show up in explorer although device manager now showed that it was connecting with the proper driver.
I downloaded the Nexus Root Toolkit and did the step-by-step driver setup. Toolkit itself connected perfectly well with my phone and stated that the drivers were successfully installed but my phone still doesn't show up anywhere in explorer.
I've really run out of ideas and cannot find anything online that's related to my problem that I haven't already tried. If anyone could help me, I'd really greatly appreciate it
Thanks,
Alselius
Alselius said:
Hi,
I just bought a Nexus 5 and I'm having unbearable trouble getting it connected with my PC. I have spent the last 3 or 4 hours on Google and xda forums searching for a solution but nothing has worked so far.
My situation is as follows:
I'm using a laptop running Windows 8.1, I have tried both the original USB cable that came in the package as well as an older one and all the ports on my laptop.
I checked device manager and saw that it was connecting with ACER adb interface drivers. Some people had had the same problem, so I uninstalled the drivers. After that I installed Universal Naked Driver 0.73 (disabled checking for signatures first), my PC could not identify the Google package as a driver. Nexus still didn't show up in explorer although device manager now showed that it was connecting with the proper driver.
I downloaded the Nexus Root Toolkit and did the step-by-step driver setup. Toolkit itself connected perfectly well with my phone and stated that the drivers were successfully installed but my phone still doesn't show up anywhere in explorer.
I've really run out of ideas and cannot find anything online that's related to my problem that I haven't already tried. If anyone could help me, I'd really greatly appreciate it
Thanks,
Alselius
Click to expand...
Click to collapse
Have you tried screwing with MTP and (the other) mode? Also is USB debugging on?
tevil said:
Have you tried screwing with MTP and (the other) mode? Also is USB debugging on?
Click to expand...
Click to collapse
Yeah, tried all the possible combinations, MTP, PTP, debug on and off. Responded the same, showed up in device manager and made the connected device sound effect but no folder.

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