Hi,
I have a Vodaphone branded UK Moto G - I have just unlocked it successfully and flashed the stock FW. My friend has a Sim free Moto G. I was concerned because on my Moto G I cannot get 3G signal in the house, all I get is "G" rather than "3G/H+"
Using the same sim in my friends Sim Free Moto G, I can get H+ very eassily in the same house when the phone are placed still on a desk.
Does anyone know why this might be? I'd like to know if it's worth me getting mine replaced first before taking it back and paying the extra for a sim free model?
thanks
iamtherealmungo said:
Hi,
I have a Vodaphone branded UK Moto G - I have just unlocked it successfully and flashed the stock FW. My friend has a Sim free Moto G. I was concerned because on my Moto G I cannot get 3G signal in the house, all I get is "G" rather than "3G/H+"
Using the same sim in my friends Sim Free Moto G, I can get H+ very eassily in the same house when the phone are placed still on a desk.
Does anyone know why this might be? I'd like to know if it's worth me getting mine replaced first before taking it back and paying the extra for a sim free model?
thanks
Click to expand...
Click to collapse
Check if you're on 3G or 2G in settings
Sent from my XT1033 using Tapatalk
iamtherealmungo said:
Hi,
I have a Vodaphone branded UK Moto G - I have just unlocked it successfully and flashed the stock FW. My friend has a Sim free Moto G. I was concerned because on my Moto G I cannot get 3G signal in the house, all I get is "G" rather than "3G/H+"
Using the same sim in my friends Sim Free Moto G, I can get H+ very eassily in the same house when the phone are placed still on a desk.
Does anyone know why this might be? I'd like to know if it's worth me getting mine replaced first before taking it back and paying the extra for a sim free model?
thanks
Click to expand...
Click to collapse
Are both devices on the same modem version?
They both seem to be identical in software (in the about phone section)
And the only visible difference is the back of the branded
One has a white M rather than black.
iamtherealmungo said:
They both seem to be identical in software (in the about phone section)
And the only visible difference is the back of the branded
One has a white M rather than black.
Click to expand...
Click to collapse
I don't know if this will solve your issue but download phone testing from diewland from playstore and set your network to "WCDMA ONLY" and see if it helps. If not it might need to reconfigure your apn.
You can check/select the network type by going to the dialer and dialing *#*#4636#*#* and looking in the phone information section
Sent from my Moto G using xda app-developers app
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Do you have the possibility to try another sim?
If you can connect to an operator with another sim, then the problem must be your new sim.
Thanks for replying. I have tried 2 different sims in bothr the slots they still dont work. Though they do work on other phones. I dont think the new sim should be the problem i had used a cut sim first and then gotten a new micro sim.
UPDATE:
Some more info The signal bars are full and orange in colour/color and say No Service beneath them.
It also does show the name of the service provider at certain places.
UPDATE 2 :
I tried to switcj on mobile data and that seems to be working fine on 2G. But im still getying no service
Sent from my GT-S7562 using XDA Free mobile app
MufcTK said:
Can someone olease help me i have a newly purchased Moto G x1033 i got a new microsim. (Did not cut it or anything)
Moto G detects the sim but says either no service or emergency calls only.
Im running on latest the latest kitkat version.
I have tried a master reset. Manually changing operators does not help. Should i get the phone replaced or is this a software issue?
please help thanks
Sent from my GT-S7562 using XDA Free mobile app
Click to expand...
Click to collapse
The same thing happened to me but my G is a single sim, xt1032 cdma. When my phone was doing this, I actually tried to place and emergency call just to see if it would go through and it did not. Apparently the RF software was corrupted. To fix it I had to reflash the entire stock firmware.
Hi thanks i will try that. Could you just tell me will flashing the firmware again void my warrenty?
Also a link/tutorial to the procedure would be nice but i can look it up to.
Sent from my GT-S7562 using XDA Free mobile app
Flashing the firmware needs an unlocked bootloader.
By doing this your waranty will be voided.
In case you just recently bought your phone I would return it and ask for a new one.
I have the same issue. The weird thing is that 2G and 3G Internet works but voice calls don't work (voice registration state is emergency calls only, data registration state is connected). I flashed stock firmware again but that didn't help solve the issue. I have tried this with multiple SIM cards. I have requested a replacement however that is pending "approval".
Im having the exact same issue i also have asked for a full refund from Flipkart.
Ill see if i should buy another peice of moto g or shall i go for xperia C/M2
Sent from my GT-S7562 using XDA Free mobile app
This is weird. I reflashed the system partition and relocked the bootloader, and the phone is working fine now. I unlocked the bootloader and it still works. This doesn't make sense. How can reflashing just the system partition fix a network issue that occured in both stock and CM 11? The system partition had been formatted once or twice from CWM recovery earlier while I was going back and forth between CM and stock to debug this issue. Only reflashing the system partition from mfastboot fixed the issue.
it does not matter now i have returned the phone
Sent from my GT-S7562 using XDA Free mobile app
I just received this email from Flipkart:
Please find below the statement from Motorola on your recently purchased device.
We have uncovered an activation problem with some Moto G devices sold in India. If you have unboxed your Moto G and are having network connectivity problems this applies to you.
The problem: IMEI numbers are 15-digit unique codes that help cellular networks identify valid phones. If your new Moto G s IMEI number begins with 3533 your phone is incapable of connecting to the network right now because of a programming error on our part. It may take several days before your phone will connect to the network. You can find your IMEI number listed on the box or behind the back cover. At this stage, our understanding is that this only affects the 16GB version of Moto G.
How we are fixing it: We are working around the clock with our network partners to ensure your device is listed properly in their system. Because of the complex process to activate, your device could begin working as early as Tuesday or it may take a few days after that for your specific device to begin working properly.
If you are impacted, we apologize for the inconvenience this has caused to you. We let you down and are working around the clock to fix this issue.
To help make up for the issue if you are affected, we will be crediting your Flipkart wallet with Rupees 1200/-with which you can buy a Moto G cover or an item of your choice.
If you do not want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it for a full refund with Flipkart, no questions asked. Your replacement request will be processed after a week.
On behalf of Motorola, please accept our deepest apologies. We are passionate about making people happy with our products and we will work tirelessly to gain back your trust.
Regards,
Flipkart Customer Care
Click to expand...
Click to collapse
So my guess is that reflashing the system didn't solve the issue, instead something changed on the network operator end by the time I reflashed the system partition and tested it again.
Could have been that.
Im going to order the phone again once it is back in stock.
Sent from my GT-S7562 using XDA Free mobile app
Hi,
Yesterday I bought a new, sim-free Moto G 4G from Phones4U in York.
I put a Tesco Mobile PAYG sim in it and switched on waiting to be blown away by the 4G speed.
Unfortunately, the phone never got better than a 3G HSPA connection despite being in an area with good 4G coverage.
I tried the sim card in someone else's phone, and it went straight to 4G.
Today, I took my phone back to the shop. They had a Galaxy S4 on the desk showing a good 4G connection on EE, so they took the sim from that one and put it into my phone - as before, only a 3G signal, no sign of 4G.
They then got another Moto G 4G (sealed box) and put the EE sim into that one - STILL no 4G.
At that point they refunded my money.
I would be interested to hear if anyone has got a Moto G 4G in the UK and actually gets a 4G signal.
Cheers,
Stooby
I know I shouldn't reply to my own post, but I've now ordered another phone from Tesco Direct in the hope that this problem only affects a batch of them.
Sent from my XT1032 using Tapatalk
Hmmmmm. I wonder if Tesco have set 3G to be the default network on the Tesco-branded Moto G. I know on some devices there is a setting that will enable or disable connection to 4G. Might be in Wireless & networks > Mobile networks unless it has been moved. Haven't got a Moto G 4G yet so I can't be sure.
Thanks for the reply, but I did check that it was set to prefer 4G connections. Indeed, the people at Phones4U checked it a couple of times.
I also tried the service menu (*#*#4636#*#*) and changed the phone setting to "LTE only", at which point it lost all connection.
I'll see whether the one I've ordered from Tesco works.
Incidentally, I noticed that the specific model is XT1039 - I assume that's the correct version for the UK.
Sent from my XT1032 using Tapatalk
stooby said:
Thanks for the reply, but I did check that it was set to prefer 4G connections. Indeed, the people at Phones4U checked it a couple of times.
I also tried the service menu (*#*#4636#*#*) and changed the phone setting to "LTE only", at which point it lost all connection.
I'll see whether the one I've ordered from Tesco works.
Incidentally, I noticed that the specific model is XT1039 - I assume that's the correct version for the UK.
Sent from my XT1032 using Tapatalk
Click to expand...
Click to collapse
I just picked mine up from Tesco (locked to Tesco Mobile). Fired it up, no LTE =/ I'll visit them tomorrow. Was tempted to unlock and try my Three sim, but i'll just it back.
forsakened said:
I just picked mine up from Tesco (locked to Tesco Mobile). Fired it up, no LTE =/ I'll visit them tomorrow. Was tempted to unlock and try my Three sim, but i'll just it back.
Click to expand...
Click to collapse
I should be able to pick up an unlocked one from Tesco today - I'll put a Tesco sim in and let you know the result, but I'm not optimistic.
Sent from my XT1032 using Tapatalk
Could it be that the Moto G is not registered as an LTE-enabled phone on Tesco network? I seem to remember it happened to a French carrier some time ago : they didn't sell a specific model of phone themselves, so if you tried to use one on their network it wouldn't recognize it as an LTE phone.
SbM_ said:
Could it be that the Moto G is not registered as an LTE-enabled phone on Tesco network? I seem to remember it happened to a French carrier some time ago : they didn't sell a specific model of phone themselves, so if you tried to use one on their network it wouldn't recognize it as an LTE phone.
Click to expand...
Click to collapse
Possible. But in order to test that out, I'd need to unlock the phone using an unlock code. Would that void warranty?
Carrier-unlock is different from bootloader-unlock as you probably know, and it won't void your manufacturer warranty with Motorola.
Tesco have these on payg now, so hopefully if that's the problem, they'll fix it soon
Sent from my XT1032 using Tapatalk
Was not a handset issue for me, but coverage. Moved around the house and it picked up 4G signals.
Unlocked it and its catching 4G on both Tesco and Three happy camper here xD
forsakened said:
Was not a handset issue for me, but coverage. Moved around the house and it picked up 4G signals.
Unlocked it and its catching 4G on both Tesco and Three happy camper here xD
Click to expand...
Click to collapse
I'm glad it's working for you.
I've just picked up an unlocked one from Tesco, no sign of 4g on Tesco Mobile despite them having good 4g coverage here [emoji20]
Sent from my XT1032 using Tapatalk
Update: I put an O2 sim in and I'm now getting a 4G connection, so I think the problem must have been caused by a problem with the Tesco sim.
Sent from my XT1032 using Tapatalk
stooby said:
Update: I put an O2 sim in and I'm now getting a 4G connection, so I think the problem must have been caused by a problem with the Tesco sim.
Click to expand...
Click to collapse
Hmm. If Phones4U placed an EE 4G SIM and a Tesco Mobile 4G SIM in a Galaxy S4 and established an LTE connection on both, yet failed to establish an LTE connection on either SIM when placed in two SIM-free Moto G 4G XT1039 (one yours, and one fresh from Phones4U's own stock), then surely this would suggest a problem with the first batch of SIM-free Moto G 4G XT1039 handsets themselves?
stooby said:
I know I shouldn't reply to my own post, but I've now ordered another phone from Tesco Direct in the hope that this problem only affects a batch of them.
Sent from my XT1032 using Tapatalk
Click to expand...
Click to collapse
I put my IPad 4G (3 bars in iPAD) EE sim to a unlocked MOTO G 4G, no 4G... only got H+...
The phone was from Tesco York Tedcaster
---------- Post added at 09:45 PM ---------- Previous post was at 09:41 PM ----------
stooby said:
Hi,
Yesterday I bought a new, sim-free Moto G 4G from Phones4U in York.
I put a Tesco Mobile PAYG sim in it and switched on waiting to be blown away by the 4G speed.
Unfortunately, the phone never got better than a 3G HSPA connection despite being in an area with good 4G coverage.
I tried the sim card in someone else's phone, and it went straight to 4G.
Today, I took my phone back to the shop. They had a Galaxy S4 on the desk showing a good 4G connection on EE, so they took the sim from that one and put it into my phone - as before, only a 3G signal, no sign of 4G.
They then got another Moto G 4G (sealed box) and put the EE sim into that one - STILL no 4G.
At that point they refunded my money.
I would be interested to hear if anyone has got a Moto G 4G in the UK and actually gets a 4G signal.
Cheers,
Stooby
Click to expand...
Click to collapse
Tesco £139 then you buy an unlock code from ebay £1-3
Phones4U costs 159, but plus £10 top-up, er useless... I consider.
---------- Post added at 09:55 PM ---------- Previous post was at 09:45 PM ----------
bg3mdo said:
I put my IPad 4G (3 bars in iPAD) EE sim to a unlocked MOTO G 4G, no 4G... only got H+...
The phone was from Tesco York Tedcaster
---------- Post added at 09:45 PM ---------- Previous post was at 09:41 PM ----------
Tesco £139 then you buy an unlock code from ebay £1-3
Phones4U costs 159, but plus £10 top-up, er useless... I consider.
Click to expand...
Click to collapse
Coverage problem. I got 4G!!!
I get 4G easily on O2 outside Tesco York Tadcaster Road, so I suspect it's an EE coverage issue
Sent from my XT1039 using Tapatalk
stooby said:
I get 4G easily on O2 outside Tesco York Tadcaster Road, so I suspect it's an EE coverage issue
Sent from my XT1039 using Tapatalk
Click to expand...
Click to collapse
I got EE 4G, near York Railway Station (Museum)..
It took long time to search the network, which was more than the 3G... (H, or H+)
I tried the engineering mode, and forced the phone on LTE only.
Not a problem, the model supports LTE band 3/7/20 (less than IPhone A1457, but enough), I have no idea about the band 7. As far as I know, the 3 are major used by EE and Three and 20 for Voda and O2 in UK.
stooby said:
Hi,
Yesterday I bought a new, sim-free Moto G 4G from Phones4U in York.
I put a Tesco Mobile PAYG sim in it and switched on waiting to be blown away by the 4G speed.
Unfortunately, the phone never got better than a 3G HSPA connection despite being in an area with good 4G coverage.
I tried the sim card in someone else's phone, and it went straight to 4G.
Today, I took my phone back to the shop. They had a Galaxy S4 on the desk showing a good 4G connection on EE, so they took the sim from that one and put it into my phone - as before, only a 3G signal, no sign of 4G.
They then got another Moto G 4G (sealed box) and put the EE sim into that one - STILL no 4G.
At that point they refunded my money.
I would be interested to hear if anyone has got a Moto G 4G in the UK and actually gets a 4G signal.
Cheers,
Stooby
Click to expand...
Click to collapse
I got my tesco mobile moto g and unlocked it, useding EE sim and super 4g so not a global fault on the tesco ones.
daveparki said:
I got my tesco mobile moto g and unlocked it, useding EE sim and super 4g so not a global fault on the tesco ones.
Click to expand...
Click to collapse
Mine was bought sim free from Tesco Direct and it's working fine on 4G. I think my original one had a fault but I think it was a "one off".
Very pleased with my current one.
Sent from my XT1039 using Tapatalk
stooby said:
Mine was bought sim free from Tesco Direct and it's working fine on 4G. I think my original one had a fault but I think it was a "one off".
Very pleased with my current one.
Sent from my XT1039 using Tapatalk
Click to expand...
Click to collapse
Hi all,
I'm having the same problem - not getting a 4G connection.
Got my unlocked version also from Tesco Direct, popped in my Three One Plan sim and all I'm getting is either 3G or H or H+
Phoned Three and they said I should be receiving good 4G coverage where I live - central Manchester - so am a bit disappointed
Have also tried that tip to force LTE mode only but just lost connection completely. Could it be a faulty phone?
Any ideas/advice welcome.
Cheers, Dan.
Edit to update:
I do indeed have 4G now
Was told by Three on phone to take it into a Three shop and they'd check my sim card ...so on way there only about 1/4 mile from my home boom - 4G on the phone! So I guess I must live just on the edge of a 4G signal. Oh well at least I know the phone isn't faulty... more like 4G coverage is still a bit choosy