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HELP: I (think) I killed my fuze!

So I guess I'm the only idiot that's dropped his Fuze... Well maybe not the only, but the first that dropped it in such a way to not cause any (visible) physical damage, but enough to make the phone inoperable. Fair enough, I can accept the Dunce cap for this one.
The Phone works, receives calls/messages, even sync's with Activesync. Just one problem, The screen is black. The backlight turns on, but no image is displayed. Not even any of the boot screens. Sounds work, I sync'ed up all my data, everything seems fine, except for the screen.
So here is my Dilemma: Is there anything I can do to fix the phone? Or Am I going to have to re-flash the device to factory settings and try to call att/htc to get a replacement for a device that "just stopped working"?
I'd rather fix it myself just to avoid dealing with the carrier/manufacturer, but if that's my only option than so be it. Please Advise.
Thanks for any advice in advance.

You can try MyMobiler:
http://www.brothersoft.com/mymobiler-116759.html
But there might be something to accept/allow on the cellphone itself to see the screen. So maybe you can navigate to something on your phone to get it to work. Other than that, I have no idea.
Good luck, maybe reflashing doesn't seem like too bad of an idea.

sell it to me, its broken

Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)

I have dropped my Touch PRO about 5 times to tarmac while getting out from the car but nothing happened yet

do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos

Scrtcwlvl said:
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
Click to expand...
Click to collapse
Same exact thing happened to me minus the clothesline. Landed on the corner, back and battery popped out, powered it back up and black screen of death. Didn't want to wait till tomorrow to get it replaced but oh well, I'll be even more careful than I already am with it. I just need to reflash it to the stock ROM/SPL now. Thankfully I still have my Tilt as a backup.
tvos said:
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
Click to expand...
Click to collapse
I do have insurance, when they offered it at the Store I almost said yes before the rep finished explaining it. So I'll just reflash it to a stock ROM/SPL and get it replaced tomorrow.

If you guys have the fuze through AT&T then you can get warranty replacements quite easily as long as there isn't obvious physical damage suggesting user abuse, ie no crushed screens, liquid damage, etc.
Someone here might suggest that this is unethical abuse of the warranty exchange system, but I will vehemently disagree! Cell phones should absolutely be able to withstand occasional drops from pocket level to concrete, as this is a quite common occurence. Hell, my laptop was designed to be able to take a fall from a table top.
So I would suggest you call AT&T and tell them your screen just stopped working one day. Say you've done a hard reset and everything else they'll suggest you try, and they'll send you a refurb in the mail with a box to send yours back in. I would suggest reflashing the stock rom and spl before returning, though.
BTW, if I were to guess about the cause for the inoperable screen, it would be that the lcd connector came loose in the jolt from the fall. So if for some reason warranty exchange isn't an option, perhaps you could venture into the guts of your device and try firmly reseating the connector...

Damaged phone and need replacement ASAP

Hi,
So I had a family member throw my clothes into the washer without me knowing. And guess what? My Fuze was inside the pocket of my jeans. Now my phone is dead and I'm freaking out because I depend a lot on it for telling me my schedules, emails, calls, etc.
What's the best option for me to get the phone replaced? I got it around last spring (May)...

that would be classed as accidental damage and is most prob not included in your warrenty, i suggest you ring up htc, tell them what happened and ask what the best course of action is, it will most prob be cheaper to buy a tp off ebay than get it repaired as you can buy them for like $100

Well I saw another thread further down where people suggested putting it in a container of rice. I took it out after a couple hours and turned it. The LED flash blinked a couple of times and the phone was vibrating. Turned it off and put the phone back in with the rice.
Is there a way for me to open up the phone so I can manually dry the components myself?
I checked my warranty options and unfortunately HTC won't replace phones for water damage.

Dropped phone - cracked screen - sent to Samsung - WTF?

I dropped my S3 a couple of weeks ago and got a hairline crack in the top glass. Although I probably could have lived with it, I decided to send it to Samsung to get it fixed to the tune of $178US (their standard display replacement cost). I got the phone back yesterday and have to say that QC at Samsung's repair dept leaves a lot to be desired.
First thing I noticed is that the sticker on the inside of the phone that has the IMEI must have been removed and re-applied. The sticker wasn't flat along the edges and had a bunch of air bubbles under the middle. While I understand the need to have the same IMEI #, I was really surprised that they wouldn't print a new one to stick on the phone.
When putting the phone back together, I noticed that the back cover would not fit flush to the rest of the phone. Upon further inspection this is due to the fact that a plastic cover on the bottom of the phone was not screwed all of the way down because a tab on that plastic cover was not fit properly into the middle plastic cover. I was able to fix this by loosening the screws along the bottom half of the phone, pushing the bottom plastic cover in to properly fit it and re-tightening the screws.
Finally when I turned the phone on, the language was set to Vietnamese. I had to fumble through the settings to change the language to English. While I understood that they were going to reset the phone, why would they set the default language to anything other than English?
While the screen was fixed, I'm somewhat surprised that there were so many other issues with the phone. I'm definitely not happy since I paid for the repairs.
Anybody else have a bad experience with Samsung repairs?

Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.

hypertek said:
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
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Click to collapse
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.

[email protected] said:
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
Click to expand...
Click to collapse
I agree I would definitely call and complain. They may give you something for it or help you out in some way but companies need to know that the job isn't being done correctly
Tap'n

ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.

just got mine back i had a broken screen as well. the only thing ive noticed is that my signal is very poor it was not like this before.

hypertek said:
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
Click to expand...
Click to collapse
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.

[email protected] said:
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
Click to expand...
Click to collapse
Or, one could just fix the reassembly issues themselves (if feasible) and ensure their feedback on rebuild quality issues are received by Support in a clear fashion - that won't let anyone "get away with" it.
I've found that good feedback can make a decent impression and sometimes gets a person's butt kicked to attempt doing their job a bit more in line with expectations. I don't like to be unfair, but feel feedback on specific quality control issues are certainly fair.
- ooofest

Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing

scy0846 said:
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
Click to expand...
Click to collapse
Oh, really?
- ooofest

[HELP] I literally broke my TF 700! What should I do??

Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable? Or even better, where can I get the new back-plate? Cuz mine now looks terrible..
Desperately waiting for some advice...

almightytaek said:
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable?
Desperately waiting for some advice...
Click to expand...
Click to collapse
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.

BTrack said:
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
Click to expand...
Click to collapse
If you do not have an extensive warranty, you'll probably lose about as much money repairing this unit as when you'd buy a new one (it sounds pretty bad, judging from your story). It might be better to bite the bullet, as BTrack proposed.

Hard for me to see what happened by the pics.
Someone had post sometime back that they were parting out their broken Infinity.
Maybe the search can turn up the thread.
Glad I've had a folio around mine.
Banged it a few times being careless.
I feel for ya...hope you can find a fix.

Ouch, unless yo have insurance I think you may be out of luck. I know Asus will fix tablets with " costumer induced damage", but they charge for parts and labor. And it looks like it would cost more to fix than buying a new tablet.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

.Just an off the wall idea, you might try sending a PM to someone who has bricked their device and see if they want to sell it. You might be able to pick up the case and connector that way

I had a drop onto tile with my first prime.
My AMEX covered the cost but they made me send it to Asus (even after getting an estimate) instead of just refunding the money like they had on some previous items. When mine dropped it was just the front glass that cracked all the way across, as well as the aluminum body being deformed. The touchscreen was working, screen worked, device was fully functional. The final repair + shipping came to around $378, and that was still a functional (though sharp, pointy and ugly) device when it got to them. If you bought it on a credit card you should check to see if they have any kind of accidental coverage. Good luck

Well thanx a lot guys..
Thank you for all your help.
I guess I just have to buy new one then..:crying:

almightytaek said:
Thank you for all your help.
I guess I just have to buy new one then..:crying:
Click to expand...
Click to collapse
Why don't you try taking it apart like you initially did, buy a bricked one and try to fix it?

You could sell it to me so I don't have to disassemble a fully working one to play with hardware

I had dropped mine off a table onto a concrete as well. About the distance too. Hit right in the corner of the power button. The glass held up well. The metal bent up and plastic completely cracked through. I was able to squeeze it back together, but was still bent up. It still was functional.
I was did an a-hole move. Since I did it a week after receiving from Amazon, I told them it came damaged, but packaging was fine. They exchanged and not a problem.
You could try exchanging it from where you got it. Another option, there are aftermarket warranty services that you may be to use if you got recent enough. Some allow you to get purchase within thirty days of purchase.
Although, my guess, you probably past that time. I would suggest trying to fix it again. At this point, you have nothing to loose.

Send it back ta Asus for an estimate to repair. Ya never know, you might get off with a cheap fix.....worth a try.
I'm bummed for ya though.
Brad
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

A screw fell out, not sure what to do about it...

So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?

Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
put it back in?
Have a look at the iFixit teardown and see if you can see the screw in their teardown. Or contact where you got the device from and make a warranty claim.

Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.

Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.

SiDCrAzY said:
Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.
Click to expand...
Click to collapse
Character Zero said:
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.
Click to expand...
Click to collapse
Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?

I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.

thehackattack said:
I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.
Click to expand...
Click to collapse
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.

Edwii said:
Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?
Click to expand...
Click to collapse
PLug shield A into a computer, COPY, plug shield B into a computer, PASTE.
Theres a little more to it than that if you want to do things properly, but its not hard.
If you want to copy your apps on a non rooted device (btw, rooted devices have no warranty) install ES File explorer and you can backup apps to .apk files which can then be sideloaded onto the new device.

SiDCrAzY said:
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.
Click to expand...
Click to collapse
I was aware of the great RMA Nvidia provides, but I just couldn't get over the ridiculousness of having a replacement sent over a screw that fell out. The replacement screw has been perfect so far.

Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.

Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Click to expand...
Click to collapse
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.

SixSixSevenSeven said:
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.
Click to expand...
Click to collapse
I would RMA it. That way NVIDIA can look for what went wrong, and you don't get "screwed" by it later on. Also, to back up your device, use "adb backup". So far, had great luck doing that. Google is finally getting Android caught up to iOS 1.0 in that regard. :-/

Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Click to expand...
Click to collapse
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens

Mine did the same thing last night.
s0me guy said:
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens
Click to expand...
Click to collapse
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.

shawnchalfant said:
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.
Click to expand...
Click to collapse
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.

Just an update, So...
I was going to rma it cause every one is like nvidia are the rma kings or w/e.
I got my Shield from ebay, in a New(other) condition, the owner got it from a game stop on a trade in, so they tried it afterward but couldn't return it, so its basically brand new. But because I'm not the true first owner, the warranty isn't transferable. I mean, considering it hasn't been on the market for even a month yet, this seems pretty petty a thing to hold against me.

Seems fair, even though it sucks. That's a pretty common practice from any company. It's to keep people from just buying a used(even broken) Shield at a dirt cheap price and get a brand new one by exchanging it.
Either way though, I'd be bummed if I were in your shoes.

blinkdragonid said:
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.
Click to expand...
Click to collapse
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.

blinkdragonid said:
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.
Click to expand...
Click to collapse
My interpretation of what they said is that they would launch in the US first, iron out the kinks and go global. So I expect they are using experiences of guys like you (and other forum users) to work out what is needed for a 2nd revision shield which would go global.

my solution
I would say RMA like everyone else, didn't feel like it would help me in the long run, due to the Shield not being durable at all.
I had the same problem, and have seen this 3 other times. My shield was broken brand new, I didn't even know it at the time. The screen it self could move way to much from left to right. all the screws were there. Got my hands on another and found the screen was very sturdy. Then a friend of my ask me to fix his due to this problem, but he said he had dropped his from about a foot. Which is understandable if you drop it.
The left screw was the problem for me. but i did both screws to make it symmetry.
What I did, was took it apart filled both screw holes with super glue and drilled it out, you can now see the screws on the front. Then I tapped it with a 2.5mm treads. and added the screws.
Hopes this helps someone.