So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
put it back in?
Have a look at the iFixit teardown and see if you can see the screw in their teardown. Or contact where you got the device from and make a warranty claim.
Edwii said:
So yeah, I was just playing a game and randomly a screw feel right out of it from above the top left trigger. I don't know how it was in there at all as it seem to have no threads for it to be tightened back in.
What should I do?
Click to expand...
Click to collapse
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.
Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.
SiDCrAzY said:
Wow, the screw just fell out? That sucks.
But yeah, Nvidia customer service is excellent I'm sure they'll help you out.
Click to expand...
Click to collapse
Character Zero said:
Contact Nvidia. They will fix you right up. Most likely send you out a replacement device, then send yours in. Their customer service on the Shield has been excellent.
Click to expand...
Click to collapse
Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?
I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.
thehackattack said:
I had the same thing happen to my device, and when I contacted Nvidia, they wanted to RMA it. I thought that was ridiculous for one of 7 screws, so I decided to take it by Microcenter today (or yesterday I guess, it's after midnight) and asked at the Knowledge Bar if they had the right screw or knew where to find one. They told me that the screw was no issue, just that the head would be different. I told them I couldn't care less, and they found the right screw and put it in free of charge.
Click to expand...
Click to collapse
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.
Edwii said:
Yeah just fell out, there are like no thread in the hole to put it back in, I dunno, seems weird.
Is it easy to transfer all the files from one to the other?
Click to expand...
Click to collapse
PLug shield A into a computer, COPY, plug shield B into a computer, PASTE.
Theres a little more to it than that if you want to do things properly, but its not hard.
If you want to copy your apps on a non rooted device (btw, rooted devices have no warranty) install ES File explorer and you can backup apps to .apk files which can then be sideloaded onto the new device.
SiDCrAzY said:
I would have RMA'ed it, I'd be thinking that another one was going to fall out any second. Plus they do advance RMA's, so you wouldn't have to spend one second without a shield and not only that but they overnight it to you.
Click to expand...
Click to collapse
I was aware of the great RMA Nvidia provides, but I just couldn't get over the ridiculousness of having a replacement sent over a screw that fell out. The replacement screw has been perfect so far.
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the screw back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Click to expand...
Click to collapse
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.
SixSixSevenSeven said:
I would RMA it if there is no thread in the hole. You can get self tapping screws, but most electronic gadgets are made of plastics that tend to crack when used with self tappers so you'll just make it worse. Or you could tap it yourself properly, but again, might not be perfect. RMA or return to the shop you bought it from.
Click to expand...
Click to collapse
I would RMA it. That way NVIDIA can look for what went wrong, and you don't get "screwed" by it later on. Also, to back up your device, use "adb backup". So far, had great luck doing that. Google is finally getting Android caught up to iOS 1.0 in that regard. :-/
Edwii said:
Just to be clear.
The screw fell out of the Shield. I didn't lose the screw.
When I tried to put the back in it had NO THREADS in the screw hole for any screw to grab on to.
If I RMA it, it's not because I can't get a screw to fit, it's because there is no threads in the hole.
Click to expand...
Click to collapse
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens
Mine did the same thing last night.
s0me guy said:
Its not just you. I have tore down my shield a few days ago and 1/2 the screws have been slighty over tightend from the factory...
I really dont even know how to feel about this. Not much i can do now (as I have clearly voided my warany) but drill out and re-tap the holes to fit a sightly larger diameter screw.
As it is right now my Shield is still very solid feeling when assembled. But I know the long term effects of plastic housing with metal fasteners will eventually fail under the constant twisting forces applied to the device ( shield is by no means alone in this engineering short sight) I just hope that the "shield 2" will come out before that happens
Click to expand...
Click to collapse
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.
shawnchalfant said:
Mine had a creaking sound when I would open it, I just figured it was because how tight the hinge was. Then last night I opened up the screen heard a plastic popping sound and noticed the screen was off a bit. When I closed it, the hinge on the left side as your looking at the screen seemed raised and when I turned over the Shield there was the screw by the hinge missing. After some searching I found it, tried to put it back in but it fell out. Well I called Nvidia and they are sending me another one, RMA'd this morning. They said send there other one back. What sucks is I just put a Skinomi carbon skin and screen protector last week. I'm going to try to peel them off and save them for use on the new unit or I might have to order another. My advice Live Chat them and RMA it.
Click to expand...
Click to collapse
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.
Just an update, So...
I was going to rma it cause every one is like nvidia are the rma kings or w/e.
I got my Shield from ebay, in a New(other) condition, the owner got it from a game stop on a trade in, so they tried it afterward but couldn't return it, so its basically brand new. But because I'm not the true first owner, the warranty isn't transferable. I mean, considering it hasn't been on the market for even a month yet, this seems pretty petty a thing to hold against me.
Seems fair, even though it sucks. That's a pretty common practice from any company. It's to keep people from just buying a used(even broken) Shield at a dirt cheap price and get a brand new one by exchanging it.
Either way though, I'd be bummed if I were in your shoes.
blinkdragonid said:
The screw by my hinge fell out today too and i lost it. I want to RMA it but this will be my second one and i just want to keep it.
Im gonna see if they will just send me a screw.
Click to expand...
Click to collapse
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.
blinkdragonid said:
UPDATE: Nvidia said they wouldnt give me a new screw, but a new shield. This is my second RMA. Nvidia Rocks! I didnt root my 1st one, but i did my second one and they dont really care about that. It seems to me they just want to put this "trial" product out there and support it to
the end of the world. then see if its worth it to go for another nvidia type system.
Click to expand...
Click to collapse
My interpretation of what they said is that they would launch in the US first, iron out the kinks and go global. So I expect they are using experiences of guys like you (and other forum users) to work out what is needed for a 2nd revision shield which would go global.
my solution
I would say RMA like everyone else, didn't feel like it would help me in the long run, due to the Shield not being durable at all.
I had the same problem, and have seen this 3 other times. My shield was broken brand new, I didn't even know it at the time. The screen it self could move way to much from left to right. all the screws were there. Got my hands on another and found the screen was very sturdy. Then a friend of my ask me to fix his due to this problem, but he said he had dropped his from about a foot. Which is understandable if you drop it.
The left screw was the problem for me. but i did both screws to make it symmetry.
What I did, was took it apart filled both screw holes with super glue and drilled it out, you can now see the screws on the front. Then I tapped it with a 2.5mm treads. and added the screws.
Hopes this helps someone.
Related
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
Click to expand...
Click to collapse
1. Drive to US Cellular store.
2. Hand phone to service tech or sales person.
3. Receive new phone under no questions asked replacement plan.
4.
If this isn't an option. I'm not sure about the diagrams. I tried looking them up in the service tech's stuff and he doesn't even have them yet. It's still too new, since none of them are out of warranty yet. It sounds painful, though. Sorry you have had to go through that already.
sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
Click to expand...
Click to collapse
so how exactly did you break it?
Mesmerize
Uh, yeah no phone replacement unless you have the family premium plus plan for an extra $40 a month.
Still not sure how it cracked, no visible damage and the outer screen is intact with no scratches at all.
I found a link for anybody that might need it. Check out repair universe dot com.
3 days after a friend got her mesmerize she droped it on the side walk. Her screen is reallly messed up now still runs and it still responsive to touch just has about 30 cracks in it looks like a broken mirror.
Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.
akellar said:
Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.
Click to expand...
Click to collapse
Yeah they give you 90 days or something..
Yea mine screen crack also. In process on removing the glass from the lcd screen. Was going to put it back together after I get the glass off and see if it will still work. I know it was still working before just couldn't read anything because of all the cracks in the cover glass.
What do you do to break the glass?
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
Click to expand...
Click to collapse
I'm assuming you don't have the free replacement plan?
Naw don't have the plan(I have no service with it got it just to use as a test bed) just gonna order a replacement screen. Saw one for $100 including shipping. I didn't pay anything for it so paying $100 to fix screen no real big deal.
I wanted to play around with one before I actually gotten service with one. I like it ok. Main thing I wanted to do is try and replace the rear facing cam with a nicer one. If I can get a rear cam in it like the EVO has then I gonna get my lady one and prob get one for myself(the BOGO deal ya know.) Really my only complaint with the phone is its 5mp cam. I have a friend with the EVO and it has a 8mp cam and the pictures just seem so much nicer. That is only thing my wife complained about also. As she wants a phone with a really good cam for she can use it for her photographing hobby.
MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
Click to expand...
Click to collapse
Sounds like someone had a few drinks, lol... Sorry to hear about that
Sent from my sch-i500 Showcase using XDA app
I dropped my S3 a couple of weeks ago and got a hairline crack in the top glass. Although I probably could have lived with it, I decided to send it to Samsung to get it fixed to the tune of $178US (their standard display replacement cost). I got the phone back yesterday and have to say that QC at Samsung's repair dept leaves a lot to be desired.
First thing I noticed is that the sticker on the inside of the phone that has the IMEI must have been removed and re-applied. The sticker wasn't flat along the edges and had a bunch of air bubbles under the middle. While I understand the need to have the same IMEI #, I was really surprised that they wouldn't print a new one to stick on the phone.
When putting the phone back together, I noticed that the back cover would not fit flush to the rest of the phone. Upon further inspection this is due to the fact that a plastic cover on the bottom of the phone was not screwed all of the way down because a tab on that plastic cover was not fit properly into the middle plastic cover. I was able to fix this by loosening the screws along the bottom half of the phone, pushing the bottom plastic cover in to properly fit it and re-tightening the screws.
Finally when I turned the phone on, the language was set to Vietnamese. I had to fumble through the settings to change the language to English. While I understood that they were going to reset the phone, why would they set the default language to anything other than English?
While the screen was fixed, I'm somewhat surprised that there were so many other issues with the phone. I'm definitely not happy since I paid for the repairs.
Anybody else have a bad experience with Samsung repairs?
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
hypertek said:
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
Click to expand...
Click to collapse
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
[email protected] said:
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
Click to expand...
Click to collapse
I agree I would definitely call and complain. They may give you something for it or help you out in some way but companies need to know that the job isn't being done correctly
Tap'n
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
just got mine back i had a broken screen as well. the only thing ive noticed is that my signal is very poor it was not like this before.
hypertek said:
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
Click to expand...
Click to collapse
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
[email protected] said:
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
Click to expand...
Click to collapse
Or, one could just fix the reassembly issues themselves (if feasible) and ensure their feedback on rebuild quality issues are received by Support in a clear fashion - that won't let anyone "get away with" it.
I've found that good feedback can make a decent impression and sometimes gets a person's butt kicked to attempt doing their job a bit more in line with expectations. I don't like to be unfair, but feel feedback on specific quality control issues are certainly fair.
- ooofest
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
scy0846 said:
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
Click to expand...
Click to collapse
Oh, really?
- ooofest
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable? Or even better, where can I get the new back-plate? Cuz mine now looks terrible..
Desperately waiting for some advice...
almightytaek said:
Last night I dropped my TF 700 about 5 feet onto concrete floor.
It was working fine right after the drop, but the screen panel ('Gorilla Glass') was popped out a bit and one
corner of the frame was severely dented. But the worst part is that I thought I could fix it on my own.
So I disassembled my TF 700 following the 'TF 700 Teardown Tutorial.' I was able to fix the dented aluminium backplate
(I ripped off the warranty seal during this process though).
After this I reassembled the tablet and everything seemed fine at this point.
However, when I tried to turn it on, the screen display wouldn't turn on. I know that the tablet is still functioning because
when I connect it to my PC, I can see all the files saved. But the screen is completely dead.
I'm pretty sure that this is because I accidently bent some cable component that connects the LCD panel to the mainboard
(the flat cable thing that is made up of copper fibers). Upon closer examination, it looks like the bent cable is preventing some parts from
connecting to each other (please see the picture attached). I really need this tablet and I'm here to ask you what I could do to fix this.
Where should I go and how much do I have to pay to replace/fix the bent cable?
Desperately waiting for some advice...
Click to expand...
Click to collapse
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
BTrack said:
Ouch! Tough break. Unless you have insurance, shed a few tears, bury it quietly in the backyard behind the garage, and buy a new one.
Click to expand...
Click to collapse
If you do not have an extensive warranty, you'll probably lose about as much money repairing this unit as when you'd buy a new one (it sounds pretty bad, judging from your story). It might be better to bite the bullet, as BTrack proposed.
Hard for me to see what happened by the pics.
Someone had post sometime back that they were parting out their broken Infinity.
Maybe the search can turn up the thread.
Glad I've had a folio around mine.
Banged it a few times being careless.
I feel for ya...hope you can find a fix.
Ouch, unless yo have insurance I think you may be out of luck. I know Asus will fix tablets with " costumer induced damage", but they charge for parts and labor. And it looks like it would cost more to fix than buying a new tablet.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
.Just an off the wall idea, you might try sending a PM to someone who has bricked their device and see if they want to sell it. You might be able to pick up the case and connector that way
I had a drop onto tile with my first prime.
My AMEX covered the cost but they made me send it to Asus (even after getting an estimate) instead of just refunding the money like they had on some previous items. When mine dropped it was just the front glass that cracked all the way across, as well as the aluminum body being deformed. The touchscreen was working, screen worked, device was fully functional. The final repair + shipping came to around $378, and that was still a functional (though sharp, pointy and ugly) device when it got to them. If you bought it on a credit card you should check to see if they have any kind of accidental coverage. Good luck
Well thanx a lot guys..
Thank you for all your help.
I guess I just have to buy new one then..:crying:
almightytaek said:
Thank you for all your help.
I guess I just have to buy new one then..:crying:
Click to expand...
Click to collapse
Why don't you try taking it apart like you initially did, buy a bricked one and try to fix it?
You could sell it to me so I don't have to disassemble a fully working one to play with hardware
I had dropped mine off a table onto a concrete as well. About the distance too. Hit right in the corner of the power button. The glass held up well. The metal bent up and plastic completely cracked through. I was able to squeeze it back together, but was still bent up. It still was functional.
I was did an a-hole move. Since I did it a week after receiving from Amazon, I told them it came damaged, but packaging was fine. They exchanged and not a problem.
You could try exchanging it from where you got it. Another option, there are aftermarket warranty services that you may be to use if you got recent enough. Some allow you to get purchase within thirty days of purchase.
Although, my guess, you probably past that time. I would suggest trying to fix it again. At this point, you have nothing to loose.
Send it back ta Asus for an estimate to repair. Ya never know, you might get off with a cheap fix.....worth a try.
I'm bummed for ya though.
Brad
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Hi guys,
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!
Koga said:
Hi guys,
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!
Click to expand...
Click to collapse
Edit: Just got a call back -- they say since I'm within 14 days it doesn't matter if they believe me or not -- they will still do the exchange. I guess I'll just have to be happy knowing in my heart that I'm being honest and didn't make the scratches.
Koga said:
Edit: Just got a call back -- they say since I'm within 14 days it doesn't matter if they believe me or not -- they will still do the exchange. I guess I'll just have to be happy knowing in my heart that I'm being honest and didn't make the scratches.
Click to expand...
Click to collapse
Just got my replacement phone. Bezel is scratched again -- on the left side, but lower down this time. Guess it's a "feature" -- I'll learn to live with it. Phone is too awesome otherwise.
You gotta be kidding; two in a row? That's some LG s*** right there! I went through 3 G2Xs before the carrier finally let me have a better device. Always inspect that thing as soon as you get it. Me? I always look it over, root and ROM it the first day. That way if anything goes wrong, you can take it right back. Had to do it with a Rezound once too. Get a good case and you'll never notice it.....but you'll still know it's there.....
Any suggestions on a good case that covers the bezel without making it look like it's wearing armor an inch thick? Got an S View right now its OK but of course isn't meant to cover the bezel... and it won't stay closed either... ?
Sent from my SM-G900P using Tapatalk
I just discovered i have a small crack in the upper speaker seal. Never damaged my phone, rarely use it, rarely take it outside, can't get a case. Contacted motorola customer service. Too late to return, moto sent generic RMA email. Phone works, no problems, still looks new. I don't want to RMA because of my prior experience with another company. Brand new item returned back to me scratched and cosmetically damaged(ASUS). I ended up shipping 4 times before the company finally sent me a new one. Never dealt with motorola. Don't know what to expect. Asked customer service if the crack affects water resistance. They had to forward my question somewhere or just giving me the runaround. Been over a week, still waiting for the answer. There's a similar case on moto forum. Looks like that phone came broken out of the box. If the seal is so fragile why even bother making something like this? I hate to RMA a brand new phone. Will think twice next time before buying moto.
If it has torn though so there is an open gap exposing the inside components then yes its not waterproof anymore. You won't get a new device, so your best bet is to send it into repairs which you will have to pay for.
MahaDEVELOPER said:
If it has torn though so there is an open gap exposing the inside components then yes its not waterproof anymore. You won't get a new device, so your best bet is to send it into repairs which you will have to pay for.
Click to expand...
Click to collapse
Its a small crack, nothing is exposed. Its so tiny i never noticed it probably arrived like this from china. I didn't damage the phone, never dropped it, never inserted anything into the opening to cause the crack, so i'm not paying for anything. Not even sure if it needs to be serviced and motorola will probably never tell me, so i'll stick to other non IPX rated models and brands that i trust.
I had the same problem, flipkart(india) replaced me with new phone! Give it a try!
Thread cleaned!
There is no need for the abuse, drug talk or OT that is happening in this thread.
Keep it on topic.
Forum moderator,
matt4321
I'm getting my moto replaced. Still upset the speaker seal is so thin and fragile. If dust gets inside it'll be a pain to clean. Looking into adhesive mesh to put over screen protector on top and bottom.
guest_2011 said:
I'm getting my moto replaced. Still upset the speaker seal is so thin and fragile. If dust gets inside it'll be a pain to clean. Looking into adhesive mesh to put over screen protector on top and bottom.
Click to expand...
Click to collapse
do like someone suggested in the other thread and rinse it with water in the future. It never occurred to me, because I have never been able to rinse a phone with water until this one, but it's a much safer bet than trying to get something in there to clean it, considering the damn thing is made out of dust.