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[Q] [Help] Possible Bricked Nexus 5

Dear All,
I purchased a 32gb Nexus 5 in White from play store UK.
It was switched on for approximately 3 hours. When it was originally switched on there were some updates to install which it did fine. I was using the phone when it suddenly crashed and rebooted. At that point it was stuck on the white Google logo.
I held power button and reset it,still stuck on white Google logo.
Held power button and volume down which loads the bootloader and in red it shows "Fastboot Enabled"
If I try to select recovery it just resets and stuck on white Google logo.
I unlocked bootloader and ran the flash-all.bat to reflash the stock rom. This completes without any problem at all but for some reason the phone refuses to boot into recovery pr main system. The only thing I can get into is the bootloader with fastboot enabled. Choosing any option always results in the phone getting stuck on the Google logo.
I am unsure if this could be a hardware memory chip error or something else.

If you are able to go into stock recovery where you will get an android logo with exclamation mark... When on that screen hit the power button first then volume up. This will get you into stock recovery wipe everything or erase it's the third option I think. If you want me to refer you to a video let me know it is for nexus 7 but I followed it to fix the same exact issue as yours on mine .
Sent from my Nexus 5 using XDA Premium 4 mobile app

Sounds like you got a bad phone. I'd warranty it.

tek2000 said:
Dear All,
I purchased a 32gb Nexus 5 in White from play store UK.
It was switched on for approximately 3 hours. When it was originally switched on there were some updates to install which it did fine. I was using the phone when it suddenly crashed and rebooted. At that point it was stuck on the white Google logo.
I held power button and reset it,still stuck on white Google logo.
Held power button and volume down which loads the bootloader and in red it shows "Fastboot Enabled"
If I try to select recovery it just resets and stuck on white Google logo.
I unlocked bootloader and ran the flash-all.bat to reflash the stock rom. This completes without any problem at all but for some reason the phone refuses to boot into recovery pr main system. The only thing I can get into is the bootloader with fastboot enabled. Choosing any option always results in the phone getting stuck on the Google logo.
I am unsure if this could be a hardware memory chip error or something else.
Click to expand...
Click to collapse
Here go the video follow it.
https://www.youtube.com/watch?v=jBKVAfZUFqI&feature=youtube_gdata_player
Thanks I found it on xda via a Google search. I had this Monday morning when no one had their phones lol. Was loosing hopes.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Thanks I have seen this video. Unfortunately it wont go into the recovery mode i.e the android with the red triangle.
It will only go into the bootloader. Any option chosen after bootloader results in stuck at white Google logo.
I have flashed and reflashed recovery and the entire rom plenty of times.
The key question is why can it not get into recovery despite flashing all working.
I will try to record a video and upload it to youtube because I have never seen this problem on any android device I have ever used.

Have you tried flashing a custom recovery?
Better yet, boot a custom recovery?
If you get that working, you can adb sideload a ROM? And see if it'll boot.

This is one reason I like a removable battery. I have gotten out of a few hung situations by pulling the battery for a couple seconds.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

rochrunner said:
This is one reason I like a removable battery. I have gotten out of a few hung situations by pulling the battery for a couple seconds.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Click to expand...
Click to collapse
You can hold the per button fish for about 15 seconds. Works just as good as a battery pull
>^.^< Sent from meow nexus5

DowntownJeffBrown said:
You can hold the per button fish for about 15 seconds. Works just as good as a battery pull
>^.^< Sent from meow nexus5
Click to expand...
Click to collapse
"per button fish"??

[Q] Random rebooting does not stop

Hi
This is a well known issue with the nexus 5. My device permanently starts rebooting. The google Logo occurs and then it rebotos again. There is no start animation. If I press the power and volume down bottom I just see the bootloader screen and after half a second it reboots. I can't do anything.
My phone is rooted (no custom ROM) and before I go back to the shop I want to unroot it. However, with this behaviour I'm not able to do it, or is there any chance? Does someone know at least, how I can boot normaly to unroot it.
thanks for your help
crampas

majorcrampas said:
Hi
This is a well known issue with the nexus 5. My device permanently starts rebooting. The google Logo occurs and then it rebotos again. There is no start animation. If I press the power and volume down bottom I just see the bootloader screen and after half a second it reboots. I can't do anything.
My phone is rooted (no custom ROM) and before I go back to the shop I want to unroot it. However, with this behaviour I'm not able to do it, or is there any chance? Does someone know at least, how I can boot normaly to unroot it.
thanks for your help
crampas
Click to expand...
Click to collapse
Hello, take a look at this thread http://forum.xda-developers.com/showthread.php?t=2513701

Is this really a well known issue? What were you doing directly beforehand? What have you tried to do to fix it? Have you tried using fastboot commands to reload factory images? Are you a toolkit only user? Have you tried a factory image through that?
Sent from my Nexus 5 using xda app-developers app

sorry, i overlooked that you cant enter fastboot.take a look here instead http://forum.xda-developers.com/showthread.php?t=2521691&page=3

kboya said:
Is this really a well known issue? What were you doing directly beforehand? What have you tried to do to fix it? Have you tried using fastboot commands to reload factory images? Are you a toolkit only user? Have you tried a factory image through that?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Well IMHO it is a well known issue (see for example the wikipedia page or just have a look in tech forums). Directly before, I was writing an SMS and put it in my pocket (everything seems fine at that moment). 10 minutes later I just want to check my SMS and then it was already rebooting all the time. This was not the first time, I had this issue 2 todays before, but after approximatley 20 reboots it started correctly.
So far I was not able to use fastboot commands, since I can't enter fastboot. I didn't use a toolkit.

32299564
Madpiercing said:
sorry, i overlooked that you cant enter fastboot.take a look here instead http://forum.xda-developers.com/showthread.php?t=2521691&page=3
Click to expand...
Click to collapse
Thanks for the link. I will check it later, 'cause I have to leave. I will write again and let you know if I'm able to enter fastboot.

majorcrampas said:
Thanks for the link. I will check it later, 'cause I have to leave. I will write again and let you know if I'm able to enter fastboot.
Click to expand...
Click to collapse
no problemi, i hope you can unbrick it!

Use this thread:
http://forum.xda-developers.com/showthread.php?t=2513701
Or you can use this toolkit (some people are not fans of these but I am):
http://forum.xda-developers.com/showthread.php?t=2525026
I have never heard of the issue where it was only rooted and it just randomly decides to reboot and keeps doing it for no reason at all without the user flashing something that it did not like. So are you saying that you cannot even turn the phone off it just keeps going into a bootloop and trying to enter fastboot does nothing?
I don't think this is a really well known issue.. Have not seen to many support threads about this.

mistahseller said:
Use this thread:
http://forum.xda-developers.com/showthread.php?t=2513701
Or you can use this toolkit (some people are not fans of these but I am):
http://forum.xda-developers.com/showthread.php?t=2525026
I have never heard of the issue where it was only rooted and it just randomly decides to reboot and keeps doing it for no reason at all without the user flashing something that it did not like. So are you saying that you cannot even turn the phone off it just keeps going into a bootloop and trying to enter fastboot does nothing?
I don't think this is a really well known issue.. Have not seen to many support threads about this.
Click to expand...
Click to collapse
If the wall charger is plugged into the phone, the nexus just starts rebooting. I see the white Google logo and after one or two seconds it reboots. Sometimes you see the boot animation (4 circles) but after a short time it restarts the phone not able get to the point where you unlock the SIM. Trying to get into fastboot mode is also not possible. The fastboot mode appears but after half a second the phone reboots again. If the nexus is not connected to a charger it repeats rebooting for about four times after that just a black screen appears. If I'm not able to get into fastboot mode I can't unroot the phone, right? So the links you shared are not useful in my case
I have the nexus now over a week and the phone worked perfectly fine the first week.
I have uploaded two films of the problem to youtube, see this link. One film is with the nexus plugged into the chrager and one where it isn't.

That is very strange.
I would definitely use Madpiercing's post and link to http://forum.xda-developers.com/showthread.php?t=2521691&page=3 to try and fix it.

Madpiercing said:
no problemi, i hope you can unbrick it!
Click to expand...
Click to collapse
I tried the method described in your link without success. Still the same behavior. See my last post, there I add a youtube-link where you can see what exactly happens.

Saw your video that is very strange

mistahseller said:
Saw your video that is very strange
Click to expand...
Click to collapse
The very strange thing is, that it worked well over a week. the random rebooting starts two days ago, first time it starts again correctly after 5 min. Now it seems to hang in a loop.

mistahseller said:
Saw your video that is very strange
Click to expand...
Click to collapse
After a while I was able to get into the fastboot mode: I plugged my nexus into the wall charger for about 1 hour. Then it booted correctly. I had plugged my nexus into the charger before (over night) without leading to the same result. It seems that it just starts working correctly as random as it crashes
Do you think it is a bug in the bootloader or that something happened while to rooting the phone?

majorcrampas said:
After a while I was able to get into the fastboot mode: I plugged my nexus into the wall charger for about 1 hour. Then it booted correctly. I had plugged my nexus into the charger before (over night) without leading to the same result. It seems that it just startes working correctly as random as it crashes
Do you think it is a bug in the bootloader or that something happend due to rooting the phone?
Click to expand...
Click to collapse
It's most likely a hardware issue, bad cache memory on the cpu. I'd rma it.

jd1639 said:
It's most likely a hardware issue, bad cache memory on the cpu. I'd rma it.
Click to expand...
Click to collapse
I set it up again and give it another try. If something similar should happen again, I will rma it.

majorcrampas said:
I set it up again and give it another try. If something similar should happen again, I will rma it.
Click to expand...
Click to collapse
make sure you unroot and relock the bootloader and do this now while it is working.

mistahseller said:
make sure you unroot and relock the bootloader and do this now while it is working.
Click to expand...
Click to collapse
And triangle away or reset the flag or whatever.
Sent from my Nexus 5

boot loop - can't navigate bootloader to get into recovery mode

hi there,
I'm running CM11 nightly late feb. For no apparent reason my phone went into a boot loop this morning (n.b. I didn't flash a new rom or installed a new app). Now it constantly reboots (literally) and doesn't get further than the CM11 boot video or google logo.
If I press volume down and power, it will head into bootloader - but - I can't navigate beyond 'shut down' or 'restart bootloader'. It doesn't execute two consecutive volume up or down commands. In other words, it's impossible to get into recovery mode. Also, because my phone doesn't boot further than the video or logo, I can't make a fastboot or adb connection via my laptop.
Does anybody know how I can fix this issue? I'm clearly running out of luck. Many thx in advance!

reflash recovery?

Try to boot into recovery with cmd: fastboot boot TWRP.img (TWRP or your current custom recovery)
Then restore a nandroid backup or wipe data/system/dalvik
You can still flash the factory images. Fastboot mode is enough. Guide

suikerchiller said:
Now it constantly reboots (literally)
Click to expand...
Click to collapse
Stuck power button. Mash the power button really fast for 20 seconds to unstick whatever is in there.

gd6noob said:
reflash recovery?
Click to expand...
Click to collapse
can't flash anything, because phone is constantly rebooting. Have opened up the phone and took the battery out for 1 minute. Didn't help either. After starting up the phone I get stuck in the boot loop again.
Anyone else an idea?

suikerchiller said:
can't flash anything, because phone is constantly rebooting. Have opened up the phone and took the battery out for 1 minute. Didn't help either. After starting up the phone I get stuck in the boot loop again.
Anyone else an idea?
Click to expand...
Click to collapse
The phone doesn't reboot in the bootloader right?
If it doesn't either do what primokorn said or flash the factory image.
Sent from my Nexus 5

El Daddy said:
The phone doesn't reboot in the bootloader right?
If it doesn't either do what primokorn said or flash the factory image.
Sent from my Nexus 5
Click to expand...
Click to collapse
Well the issue is that it only stays for a fraction of a second in bootloader, which gives it enough time to navigate one step up or down. Not enough time to get into recovery.
How can I do what Primoken said? It doesn't seem to be possible to do a flash when the phone is constantly rebooting?
Thx for helping me out guys, much appreciated!

suikerchiller said:
Well the issue is that it only stays for a fraction of a second in bootloader, which gives it enough time to navigate one step up or down. Not enough time to get into recovery.
How can I do what Primoken said? It doesn't seem to be possible to do a flash when the phone is constantly rebooting?
Thx for helping me out guys, much appreciated!
Click to expand...
Click to collapse
Have you ever kept your phone in narrow pocket? Because it's definitely sounds to me like a stuck power button.

Simonna said:
Have you ever kept your phone in narrow pocket? Because it's definitely sounds to me like a stuck power button.
Click to expand...
Click to collapse
It's not a power issue. Also unscrewed my phone to see if that was what caused it. Nothing in there, mechanism functioned correctly.
UPDATE: For some reason my phone booted up out of nothing. I managed to flash an older ROM via CM Updater (through settings)- which seemed to work. Apps were updated and it was running normally. But after a couple of minutes it restarted out of the blue and now back to square one again.
Guess there's a chance I'll probably get a normal start up soon. Is it a good idea to do a factory whipe restart through the settings menu? Or is Primokorn's method safer?

suikerchiller said:
...Or is Primokorn's method safer?
Click to expand...
Click to collapse
Yes.

[Q] 4.4.3 update made phone unuseable

Hi. i have Nexus 5 sim free version. it was on 4.4 later upgraded to 4.4.1 followed by 4.4.2. till 4.4.2, it was great. a day before yesterday i received 4.4.3 OTA update and installed it. after installation,
1- phone started to hang a lot.
2- unless i push power button and re press it, phone remains hanged.
3- i tried flashing 4.4.2 but it stucks at boot loader screen as well and certainly i can't use power button to un freeze it.
4- phone starts well sometimes but there is no display but only colorful dots instead of screen, if i press and re press power button, start screen comes back.
plz help me to find a way so i can flash back some earlier android version.
thanks

kaleem11 said:
Hi. i have Nexus 5 sim free version. it was on 4.4 later upgraded to 4.4.1 followed by 4.4.2. till 4.4.2, it was great. a day before yesterday i received 4.4.3 OTA update and installed it. after installation,
1- phone started to hang a lot.
2- unless i push power button and re press it, phone remains hanged.
3- i tried flashing 4.4.2 but it stucks at boot loader screen as well and certainly i can't use power button to un freeze it.
4- phone starts well sometimes but there is no display but only colorful dots instead of screen, if i press and re press power button, start screen comes back.
plz help me to find a way so i can flash back some earlier android version.
thanks
Click to expand...
Click to collapse
flash the factory img http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
and what do you mean sim free nexus 5? all nexus 5 have a sim card slot.

Flash the 4.4.3 factory image and give it another try. If it still has problems just flash an earlier factory image. And if it still doesn't work you have a hardware issue
Sent from my Nexus 5 using XDA Free mobile app

simms22 said:
flash the factory img http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
and what do you mean sim free nexus 5? all nexus 5 have a sim card slot.
Click to expand...
Click to collapse
i have tried to flash another factory image. but phone freezes at bootloader screen also.
by sim free, i mean phone is not network locked.

jd1639 said:
Flash the 4.4.3 factory image and give it another try. If it still has problems just flash an earlier factory image. And if it still doesn't work you have a hardware issue
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
i have tried to flash 4.4.2 factory image but phone freezes even at bootloader after 4-5 seconds. how can i flash image then?

kaleem11 said:
i have tried to flash 4.4.2 factory image but phone freezes even at bootloader after 4-5 seconds. how can i flash image then?
Click to expand...
Click to collapse
What do you mean? Does it successfully flash but just never boot?
Did you Flash all the factory images? Or just system and boot?
Sent from my Nexus 5 using Tapatalk

have you tried unlocking the bootloader? maybe try to unlock it then flash the factory img. or you can try unlocking it, flash a custom recovery, superuser, and a rooted stock rom(maybe this will work for you?)

rootSU said:
What do you mean? Does it successfully flash but just never boot?
Did you Flash all the factory images? Or just system and boot?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
no. i said that i had tried to flash. after turning the phone off, i restarted in bootloader mode. but phone froze in bootloader mode too, so i was unable to flash. bootloader is unlocked BTW.

kaleem11 said:
no. i said that i had tried to flash. after turning the phone off, i restarted in bootloader mode. but phone froze in bootloader mode too, so i was unable to flash. bootloader is unlocked BTW.
Click to expand...
Click to collapse
OK but you Flash the images whilst in the bootloader mode. What does a frozen bootloader look like? What was the output error message when you used fastboot to flash the factory image?
Sent from my Nexus 5 using Tapatalk

i have unlocked bootloader after couple of tries because phone kept on freezing even in bootloader mode. but as soon as i put phone in bootloader mode, it freezes. everything was fine before 4.4.3 OTA update. phone shouldn't freeze in bootloader mode. i think that 4.4.3 update has also corrupted recovery.

rootSU said:
OK but you Flash the images whilst in the bootloader mode. What does a frozen bootloader look like? What was the output error message when you used fastboot to flash the factory image?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
it looks like that nothing is working, neither touch nor physical buttons. i can't change options with volume button. i.e. start, recovery, etc etc. u know what i mean. once in bootloader, one can change the options via volume buttons but i can't. on pressing the power button, phone restarts.

kaleem11 said:
it looks like that nothing is working, neither touch nor physical buttons. i can't change options with volume button. i.e. start, recovery, etc etc. u know what i mean. once in bootloader, one can change the options via volume buttons but i can't. on pressing the power button, phone restarts.
Click to expand...
Click to collapse
Boot to bootloader. Connect USB. Fastboot flash full factory images. If there is an error. Tell us what it is. If you cannot flash the full factory image, you'll need to send it for repair
Sent from my Nexus 5 using Tapatalk

kaleem11 said:
it looks like that nothing is working, neither touch nor physical buttons. i can't change options with volume button. i.e. start, recovery, etc etc. u know what i mean. once in bootloader, one can change the options via volume buttons but i can't. on pressing the power button, phone restarts.
Click to expand...
Click to collapse
even if i use toolkit, phone freezes showing no process of flashing image at the end where it says that phone is unlocked.

rootSU said:
Boot to bootloader. Connect USB. Fastboot flash full factory images. If there is an error. Tell us what it is. If you cannot flash the full factory image, you'll need to send it for repair
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
yup. i think i have to send it for repair. as u have told me to boot into bootloader, i have tried it. after booting to bootloader, i m unable to change options. its like phone stops working after 3-4 seconds.

kaleem11 said:
yup. i think i have to send it for repair. as u have told me to boot into bootloader, i have tried it. after booting to bootloader, i m unable to change options. its like phone stops working after 3-4 seconds.
Click to expand...
Click to collapse
Try and boot into your "backup" bootloader. You can get into this by holding Volume Down AND Volume Up AND Power. You'll notice it is different bootloader because the bootloader version is different from the one you get if you just hold volume down and power.
Maybe that will work?

kaleem11 said:
yup. i think i have to send it for repair. as u have told me to boot into bootloader, i have tried it. after booting to bootloader, i m unable to change options. its like phone stops working after 3-4 seconds.
Click to expand...
Click to collapse
You could try download mode http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833
Tapatalk-kal küldve az én Nexus 5-el

bitdomo said:
You could try download mode http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833
Tapatalk-kal küldve az én Nexus 5-el
Click to expand...
Click to collapse
tried that. everything went smoothly but phone causing same problem. i think its some type of hardware issue.

kaleem11 said:
tried that. everything went smoothly but phone causing same problem. i think its some type of hardware issue.
Click to expand...
Click to collapse
And what about what I said above? Try that. No luck? Send for repair
Sent from my Nexus 5 using Tapatalk

rootSU said:
And what about what I said above? Try that. No luck? Send for repair
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
phone sent for repair. thank u for ur co operation

Nexus 5 Stuck at Google Loading Screen (Picture attached)

Hi.
This phone was working perfectly and I left it to go away to another country so it must have discharged it's battery.
When I got back it would not turn on. Even after charging for a day, it will not turn on.
When I have the charging cable connected, it goes to Google Logo Screen and it loops (restarts over and over again)
There is no error message.
Picture is attached so please let me know what to do. It was a gift so no receipt to claim warranty.
Thanks for any help in advance.

joongpark said:
Hi.
This phone was working perfectly and I left it to go away to another country so it must have discharged it's battery.
When I got back it would not turn on. Even after charging for a day, it will not turn on.
When I have the charging cable connected, it goes to Google Logo Screen and it loops (restarts over and over again)
There is no error message.
Picture is attached so please let me know what to do. It was a gift so no receipt to claim warranty.
Thanks for any help in advance.
Click to expand...
Click to collapse
Try booting into stock recovery and clearing cache, reboot.
If that doesn't work then you'll have to unlock the bootloader (which wipes data) and try flashing the factory images. A guide for that can be found in the first link of my signature.

Lethargy said:
Try booting into stock recovery and clearing cache, reboot.
If that doesn't work then you'll have to unlock the bootloader (which wipes data) and try flashing the factory images. A guide for that can be found in the first link of my signature.
Click to expand...
Click to collapse
Thanks for the help...I am not sure If I am able to get into recovery more. Last time I tried, I was not able to.
Let you know once I try it.
Thanks.

Lethargy said:
Try booting into stock recovery and clearing cache, reboot.
If that doesn't work then you'll have to unlock the bootloader (which wipes data) and try flashing the factory images. A guide for that can be found in the first link of my signature.
Click to expand...
Click to collapse
I just tested and I am not able to get into recovery more...I am not sure what that mean. Should I connect Nexus to computer and see if it's recognized by computer and try to reload stock ROM?
Phone was never unlocked or flashed...it was in the same state as it was bought.
Can this be hardware problem? I saw some reports of similar thing happening with power button problem or other hardware problems.

joongpark said:
I just tested and I am not able to get into recovery more...I am not sure what that mean. Should I connect Nexus to computer and see if it's recognized by computer and try to reload stock ROM?
Phone was never unlocked or flashed...it was in the same state as it was bought.
Can this be hardware problem? I saw some reports of similar thing happening with power button problem or other hardware problems.
Click to expand...
Click to collapse
did you go into the bootloader, choose recovery, and it went to an android laying on its back?

This is the weirdest things...Spent days and days trying to bring it back to life and it would just reboot after GOOGLE logo. There was no way to get into recovery more.
I was looking around and someone said that tapping hard behind the power button with finger might bring it back and it did...so crazy. No matter what, I am a happy camper.
If you have tried everything, just try it...it behind power button and it might wake up the android that's been sleeping.

joongpark said:
This is the weirdest things...Spent days and days trying to bring it back to life and it would just reboot after GOOGLE logo. There was no way to get into recovery more.
I was looking around and someone said that tapping hard behind the power button with finger might bring it back and it did...so crazy. No matter what, I am a happy camper.
If you have tried everything, just try it...it behind power button and it might wake up the android that's been sleeping.
Click to expand...
Click to collapse
Can u explain how did u do that .what do u mean by behind the power button

I have the option to buy this device from a guy who has this problem and i have said to him to try the tips but not working. Computer does not see the device yet and thats logic since it just goes for 2-3 sec in bootloader he told me. Is this the power buttion failure or can it be fixed with nexus toolkit?
Price is €50 because of that and little damaged glass but i doubt if i can let it boot normal again.