Hello,
I have bought one S2 from Amazon Germany and come with CyanogenMod.
Unfortunately, from time to time phone loose network signal and call close.
I need your help to restore original software. And, cause I had another S2, I saw have android version 4.1.2, I910XXMS2, version number JZO54K.I9100XWLSS.
I'm not specialist on this and I appreciate detailed informations, not to lock/block something.
Phone don't have any information inside, so I don't have to be worry I'll lose something.
Thanks
Related
Hello everyone,
Recently I bought an LG-698 for my wife. She enjoys the phone very much, however it came with a problem, which I couldn't correct even after updating the Android version, via official site: the phone does not connect to the data services, no matter what I do.
I've even tried several different chips, from different phone companies, and still no go.
Since I´ve purchased the phone in a neighboring country, I cannot claim the warranty.
Does anyone know if this kind of problem can be solved by installing a mod rom, or is it something hardware related?
Also, if there is a possibility for it to be fixed by a new rom, where can I find it?
I'd appreciate any suggestions.
I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.
genboxboy said:
I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.
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You're not the first person to report this issue... I believe the wrong firmware was loaded in the Motorola download program for a long time.
I just made a tutorial for this, maybe you want to try it out?
http://forum.xda-developers.com/showthread.php?p=38765124
Let me know how it works!
PS the firmware file you're looking for is here : http://sbf.droid-developers.org/van...12.2_CANADA_VANQJBLTEFRCI_P004_CFC_fb.xml.zip
Rogers and Fido use the same firmware, but the phone is able to adapt based on which SIM is installed.
Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.
genboxboy said:
Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.
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My tutorial doesn't require root, and will not void the warranty on your phone, in fact it is almost the same process that Motorola uses when repairing your phone. If you have any questions, please let me know.
Sent from my Nexus 7 using Tapatalk HD
I have a P6810 that was imported from Hong Kong by Expansys. My warranty is valid until August 25, 2013. The screen has a problem where it sometimes intermittently flashes dark lines on the screen. Full screen vertical lines. It's really just like those columns of pixels aren't being lite up to the same degree as the others, and not as brightly as they should be.
It doesn't do it all the time, but it has become more frequent, and it appears in all applications as far as I can tell. I have not yet reloaded the firmware because personally it seems like more of hardware problem. Either the LCD or the LCD driver is failing.
The only place that seems to be willing to work on it is Samsung Warranty Repair in Hong Kong, and they do not accept devices that have been shipped to them for repair. All warranty repair work there must be hand delivered. I'm in Hawaii and that is not an option. Expansys is of no use. They just said contact Samsung Hong Kong Warranty Repair.
Is there anybody that works on the P6810 state side? How much does it cost to replace the LCD or the motherboard? Does anybody know? It will cost me at least $60 just to ship the thing back to Hong Kong anyway, so I'm willing to investigate other options, but I don't know what they are for a specialty item like the P6810.
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
Thank you for the response
Salamonti said:
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
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Click to collapse
Thanks for the response. With only 2 of us responding so far it's hard to know if its just because a Super AMOLED of this size is a new technology, and there were still some bugs not worked out in the processing, or if it is as you say, and as I'm hoping, just a software issue.
My P6810 hasn't done it at all for about 2 weeks now. I'm hoping that when Ice Cream Sandwich is pushed out, that it will solve the problem once and for all.
My findings were that since mine is a p6810, it won't be fixed under warranty, and Samsung won't fix it even if I pay for it, unless I hand deliver it to Hong Kong. If I'm confident that the problem is the hardware (I'm not), then I have to buy a used p6800 on eBay and try to fix it myself. I'm not going to do that.
If yours is a p6800 couldn't it have been fixed under warranty in the U.S.? I wonder if your erobot rom 2.3 is using the same graphics driver code as Jelly Bean? In other words, was erobot rom v2.3 a custom ground up recode of everything, or did they cannibalize Jelly Bean for sections of code?
I love my p6810. I'm in Hawaii and don't have TV. I read on it every morning and watch movies on it almost every night. It's the perfect 7" tablet in my opinion, but that display issue drives me crazy.
I guess one of the morals of the store is to not trust Expansys if they tell you that they have a grey market item that is fully covered under the manufacturers warranty. They told me that, but it was not true.
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
Thanks
Salamonti said:
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
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Click to collapse
Thanks for your response. When Ice Cream Sandwich comes out, I will reply about whether or not it fixes the problem.
Arobase40 said:
Some clues you may investigate on...
On the technical aspects :
- You can try to do a factory reset and see if that solve your display issue.
- Try to flash any official ROM : HC or ICS even though this is a European version.
- If the display issue is still there, then you can consider this as a hardware failure. I don't know how Law works in your country, but you could try to find a non profit organization specialized in juridical procedures which could help you in forcing Expansys to support the warranty procedure... ^^
---------- Post added at 11:38 PM ---------- Previous post was at 11:33 PM ----------
Unless you are a good developer or a very good modder and you like to play dice, don't even try to use the eRobot rom with your P6810...
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Thanks Arobase40.
I will probably wait until ICS comes out and then factory reset and install/upgrade to ICS immediately.
On Expansys, just as a matter of justice, I wish I could force them to do something, but my warranty expired on 8/22/13. They wouldn't answer their phone and only responded to one of several emails, saying "Contact Samsung". I think the most effective thing I can do is just let other members of xdadevelopers know what happened to me relative to Expansys.
Thanks for your input Arobase40, I appreciate your suggestions.
Arobase40 said:
I don't really understand your position about your GT 7.7 ???
As you were talking about P6810, I assumed you were talking about the International version, right ???
Then, as I said you could flash a European firmware with PC Odin as I don't think Samsung will deliver any further updates/upgrades... ^^
But whatever, and again you could simply do a factory reset to see if that solve your issue...
But if you already used a Cyanogen firmware, then just forget everything about what I said, and forget about your warranty as well... ^^
I don't understand what the members of xdadevelopers could do for you relative to Expansys, except suggesting you to contact your local non profit organization, if there is one (should be existing) ?!?!?!
Which Expansys is it ? A US one or any others ???
You have to write them an official letter as "Registered Letter with Acknowledgement of Delivery" to make things official so the warranty will be extended "indefinitely" until Expansys solve your problem...
But again, get informed yourself about your local rules or laws !!!
I got a similar problem with ASUS, as my TF101 returned 3 times in their repair center and the last time they "lost" it (it was stolen on the way to the Repair Center)... ^^
ASUS accepted to pay me back the price I paid for it but refused to compensate the prejudice as they awaited a very long time (about a month) before they just started to investigate on what happened to my device... ^^
I first wanted to go on trial with ASUS, but I tried first an official transaction with the help of a retired judge (as member of a non profit organization)...
So they finally accepted to compensate an additional 250 € of the initial 540 € price I paid (got a 60 € discount from official price)... So I got 790 € and didn't pay anything for a lawyer or for the Trial procedure...
On the other hand, if we were going to a Trial, ASUS knew they will loose and would have to pay MUCH MUCH more...
YOU are the only one to know if you want to take your chance...
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Thanks Arobase40,
Yes I am talking about a Hong Kong version. It arrived default in Mandarin(?).
The only ICS 4.2.2 version I could find was P6810XXLPL_CSC_XEU with is the United Kingdom version. I’ve downloaded it. My preference is to use this one so that my P6810 defaults into English. I do plan to use Odin for this (probably this weekend).
My planned strategy is to do a factory reset to positively flush everything out, and then use Odin to update to ICS 4.2.2. My preference is to do everything at once, and only once, because even though I have Titanium Backup installed and running, my experience with my Nook was it still took several hours to get everything setup correctly after a factory reset.
I don’t have Cyanogen firmware installed, as my goal in getting at P6810 was to buy the best, and therefore not have to spend much time mod’ing it. I have rooted though so that I could install fonts with diacritical marks.
In terms of alerting xdadevelopers to Expansys policies, the best way to get Expansys to change their policies is enough people give them feedback during the purchasing process. If I had been able to read a post like this prior to my purchase of my P6810, I would have asked more questions and made a few phone calls, and I would have been better informed and wouldn’t have purchased from Expansys unless that had been able to give me some kind of further assurance that they would stand behind the product if it was required.
Yes it was the Expansys in the U.S. It’s the one you find on the internet when Googling within the U.S..
Thanks for the suggestion on the “Registered Letter with Acknowledgment of Delivery”.
Part of the problem is that for the past month, my P6810 hasn’t displayed the problem. I’m confident that it’s coming back sometime in the future, and probably worse, but intermittent problems are tricky to demand repairs on. If the “Registered Letter with Acknowledgment of Delivery” would get me an indefinitely extended warranty though, it could be worth it. It kind of boils down to a question of how much time would it take me versus other options. I’ll have to think about it. In any case, thanks for your suggestions.
I will try to go ahead and factory reset, then update to ICS 4.2.2 this weekend and see what happens. Actually, interestingly, my P6810 tells me that it has ICS 4.2.1 installed right now, as of early July. That surprised me when I saw it yesterday because I don’t remember that happening. I certainly didn’t do it. But maybe that’s why the screen problem went away?
Arobase40 said:
GOTCHA !!!
Sounds like there are many confusions with your explanations... ^^
1) ICS is Android 4.0.x !!!
2) 4.1.2 or 4.2.2 are Jelly Bean Android versions !!! NONE of them are available for P6810 yet and will probably never be... ^^ Yes I know, I'm very defeatist and somewhat negative in my position, but Sammy will maybe prove I was wrong...
3) If your device tells you have ICS 4.2.1, then there is something wrong somewhere !!! ^^
This is the first thing you'll have to investigate on...
4) NO ONE as P6800 or P6810 owners got a 4.2.2 Android versions, and we will most probably never get such versions... ^^
5) On Expansys policies and responsibilities concerns : have you fully been informed they would send you a H.K version when you bought this device ??? Check at this when you ordered it and what your delivery and invoice mentions/forms...
6) There may be a slight chance, but go on the Samsung US website to find out the Phone number or the mail address by which you can contact them and described your issue (after you're fully sure about the real Android version you have...) and ask them for help/support and/or a RMA to send your device for repair. They will tell you if they accept to take your device under warranty to a US repair center... ^^
In Europe, we are probably better protected against juridical aspects compared to the US, but we obtain less as damages when we win while in the US you can get MUCH MUCH more if you can afford a Trial...
7) But before going that far : backup up all your internal storage (including the Titanium Backup folder) onto your hard disk computer or an external USB HDD...
8) Optionally, use Kies to backup up all your data and apps.
9) Make sure your battery is fully charged.
10) Get into your Settings and in the Backup and Reinit tab option and select "Re establish default param" (I'm unsure about the real words, as I don't have a US/English firmware version, but you should find out...
It shouldn't be that long before it'll reboot and ask you to reconfigure your Tab.
11) Don't reinstall anything and take awhile and your time to check & assure that solve your display issues. Update your default apps with Google Play and see if that's still good...
12) Finally you'll have 2 options : restore everything with Kies or copy back the Titanium Backup folder from your backup place to the internal storage, download TB and restore everything.
If after the restore you encounter the same display issues again, then you'll know you must not do a full restore, but just your apps... ^^
13) Before you try to update/upgrade or flash anything, make sure which firmware version you're downloading and installing !!! LOL
Good luck !
EDIT : when you buy anything anywhere better is to read the terms and conditions of the Online retailers... ^^
http://www.expansys-usa.com/terms/
In the European or French Expansys website, they can't do what they want as European/French rules & laws better protect customers against such illegal restrictions !!! ^^
I guess you should have consumers organizations as the ones I was referring earlier at your place, when needed...
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Click to collapse
Thanks Arobase40,
1) You're right. I've just checked and its 4.0.4 installed. ICS was an update I made shortly after I purchased the unit. Since there will be no JB for the P6800/P6810, there's no point in my waiting for it.
5) There was no indication that an HK version would be sold/shipped. Also it does not indicate that anywhere on the receipt. I knew it would be a non-U.S. version, because Samsung only sells the P6800 within the U.S.
6) I tried asking Samsung's U.S. warranty repair center if they could repair it, but they go by model numbers, and the P6810 is not one that they will touch. Same thing with the U.K. Samsung Warranty Repair Center, they said that the serial # indicated that it wasn't made in the U.K., so they could not work on it. I couldn't even find anyone in the U.S. who sells parts (i.e. LCDs) for it, it's such a speciality item.
7 - 13) Thanks for the detailed steps. Since I realize now that I was completely confused about the version of my firmware, I realize that for sure, I'm going to have to do one or all of the steps you have outlined.
Thanks again!
I hope you can help. A long time ago I updated my wife's unlocked Vodafone UK G300 to Android 4.0.3 - I think it was the standard Huawei firmware and it has a Chinese splash screen. I do not think I rooted the phone though (since she had no need for those features). Settings tells me it is 4.0.3 baseband 2030 Kernel version 3.08.-perf-00245-gf3d97be Build number U8815V100R001C86B944 if that all helps?
Anyway, although the phone meets her needs in full it runs really slowly - I mean 1-2 second waits for most icons to respond. She is demanding a new phone which is reasonable but this seems like something I new firmware or clean up should sort. However, I have no idea where to start. She just needs a pretty generic firmware with nothing flash but that is responsive. Also I obviously don't want to lost all the apps and her personal data. Can someone please point me in the right direction. Although I have no idea what to do, I am confident in following rooting/jail breaking instructions and don't mind spending time on this. As a geek I seem to enjoy this kind of thing!
Thank you in advance.
Long time lurker, not much of a poster here in the S4 forums (former owner of S2 and Motorola Atrix, rooted and had lots of ROM fun with both until they crapped out).
In speaking with Samsung, AT&T, and Best Buy reps I may have found a potential way for all of you wanting to get back from 4.3, 4.4.2 NB1, or NC1 back to 4.2.2.
I expressed my phone's constant operational issues since moving from 4.2.2, and was essentially given the go ahead to visit an AT&T service center (not your standard AT&T store, but one of their direct service facilities that have many more technical resources and serviceable personnel) and they would reflash the phone from scratch with the original 4.2.2 software to attempt to "fix" my phone. If this is the case, the workaround the locked bootloader/Knox/Qcode might just be available wouldn't you all think?
I have an appointment with them tomorrow afternoon and will update as I am able to.
airforcerg said:
Long time lurker, not much of a poster here in the S4 forums (former owner of S2 and Motorola Atrix, rooted and had lots of ROM fun with both until they crapped out).
In speaking with Samsung, AT&T, and Best Buy reps I may have found a potential way for all of you wanting to get back from 4.3, 4.4.2 NB1, or NC1 back to 4.2.2.
I expressed my phone's constant operational issues since moving from 4.2.2, and was essentially given the go ahead to visit an AT&T service center (not your standard AT&T store, but one of their direct service facilities that have many more technical resources and serviceable personnel) and they would reflash the phone from scratch with the original 4.2.2 software to attempt to "fix" my phone. If this is the case, the workaround the locked bootloader/Knox/Qcode might just be available wouldn't you all think?
I have an appointment with them tomorrow afternoon and will update as I am able to.
Click to expand...
Click to collapse
Unless they exchange your phone, I doubt they'll get 4.2.2 on it. The reps are not very educated and probably just said that not knowing. So unless you get an exchange, this probably won't bring anything. Not to mention if all S4's suddenly come in for service that'll be suspicious.
Sent from my SGH-I337 running BlackBox 3.0
@Surge1223 maybe there's something he can possibly find out?
hope this isnt a dream thread. but which 4.2? though mf3 or mdl?
I don't know what you expect @Surge1223 to tell you. He wouldn't know anything about this. I can say though that from what I have read around here, it's impossible for AT&T to downgrade your device. Maybe OP will get lucky, but I bet they were just telling him something to get him to move on, because they couldn't solve his problem. Who knows though, I may be completely wrong. Wouldn't be the first time.
Maybe if they actually do work on his phone in person surge would have a question/s to possible ask whoever is working on his phone, of course unless they give him a refurbished device
Brooklynsour said:
Maybe if they actually do work on his phone in person surge would have a question/s to possible ask whoever is working on his phone, of course unless they give him a refurbished device
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Click to collapse
This. At best he will get a new/refurb device with MF3 on it.
There's no trick any tech can do to allow reversion to MDL, short of replacing the entire motherboard.
jeboo said:
This. At best he will get a new/refurb device with MF3 on it.
There's no trick any tech can do to allow reversion to MDL, short of replacing the entire motherboard.
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Sadly this appears to be the case. The at&t rep I spoke with earlier this week was clearly incorrect. Within the past 3 months it appears that all device service centers have been recently outfitted with updates to their flashing system that ONLY includes the NB1 software. They tried to explain to me that no downgrade potential even exists, and that neither Samsung nor att (whether they may have the software existent in some form within their databases) "can", but obviously won't perform any downgrade of android software.
They've essentially created just another "failsafe" to prevent any further changes.
my apologies for getting anyone's hopes up.
You're good bro. We all figured that was the case.