[Q] Touchscreen becomes unresponsive until restart - Nexus 5 Q&A, Help & Troubleshooting

My touchscreen randomly it seems becomes unresponsive. Power button will turn the phone off and on, volume works. Just no touch. I restart the phone and it's fine. I am running touchcontrol perhaps thats it? I turned it off for now, I'm just playing the waiting game. Just wanted to see if anyone else had similar experiences with the N5.

matthewordie said:
My touchscreen randomly it seems becomes unresponsive. Power button will turn the phone off and on, volume works. Just no touch. I restart the phone and it's fine. I am running touchcontrol perhaps thats it? I turned it off for now, I'm just playing the waiting game. Just wanted to see if anyone else had similar experiences with the N5.
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Click to collapse
started happening to me a couple of days ago i just told lg and they are going to repair it

matthewordie said:
My touchscreen randomly it seems becomes unresponsive. Power button will turn the phone off and on, volume works. Just no touch. I restart the phone and it's fine. I am running touchcontrol perhaps thats it? I turned it off for now, I'm just playing the waiting game. Just wanted to see if anyone else had similar experiences with the N5.
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Click to collapse
Are you rooted?

crocski said:
Are you rooted?
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Yeah I am.

matthewordie said:
Yeah I am.
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I dont know anything about rooting, Im just curious really. Have you tried a factory reset?

are you using a custom kernel with s2w/dt2w enabled?
if so, that's your culprit. disable it
Sent from my Nexus 5

notbrodie said:
are you using a custom kernel with s2w/dt2w enabled?
if so, that's your culprit. disable it
Sent from my Nexus 5
Click to expand...
Click to collapse
I'm not sure what kernel I'm using. I know it's as close to stock as possible. I disabled TouchControl and it hasn't had any issues since. I will look into those options you mentioned though as well just in case.

Related

Sensors Issue

Has anyone else experienced an issue with the sensors(gyroscope, accelerometer, compass, magnetic sensor) not working? The sensors will start working every now and then like once a month, for a couple of days. Has anyone else experienced this issue?
Sent from my One S using xda premium
What ROM are you using? Can you exclude that this is a software error?
Uwe303 said:
What ROM are you using? Can you exclude that this is a software error?
Click to expand...
Click to collapse
This problem has persisted on every Rom I have used, from Stock, to TrickDroid, to PACman. When I first installed PACman the problem went away for about a month, I thought it was gone for good. I think its a software error since it starts to work every now and then, but I don't really know.
dwarriors1987 said:
This problem has persisted on every Rom I have used, from Stock, to TrickDroid, to PACman. When I first installed PACman the problem went away for about a month, I thought it was gone for good. I think its a software error since it starts to work every now and then, but I don't really know.
Click to expand...
Click to collapse
Hmm interesting. Do you still have warranty ? Its a known One X problem so try the following:
- Calibrate your sensor in the settings (will not solve your problem i think)
- Reboot your phone and hold your Power+Volume Up Button at the same time (WHILE reboot,hold them down). Let it bootloop a few times. 4-5 times should be fine. Then release the power button but still hold down your Volume Up Button. Now let it boot. It works for some users without any real explanation.
Good luck
Uwe303 said:
Hmm interesting. Do you still have warranty ? Its a known One X problem so try the following:
- Calibrate your sensor in the settings (will not solve your problem i think)
- Reboot your phone and hold your Power+Volume Up Button at the same time (WHILE reboot,hold them down). Let it bootloop a few times. 4-5 times should be fine. Then release the power button but still hold down your Volume Up Button. Now let it boot. It works for some users without any real explanation.
Good luck
Click to expand...
Click to collapse
I don't think I have warranty---I never paid for it when I bought the phone. Yeah calibrating the sensor does nothing for me. I tried the second option but I'm not sure if i'm doing it right. The phone doesn't keep rebooting unless I let go of the power button after it turns off. And thanks for the help so far!
dwarriors1987 said:
I don't think I have warranty---I never paid for it when I bought the phone. Yeah calibrating the sensor does nothing for me. I tried the second option but I'm not sure if i'm doing it right. The phone doesn't keep rebooting unless I let go of the power button after it turns off. And thanks for the help so far!
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Click to collapse
You got 2 years warranty on every HTC phone (in Germany. But it has to be 1-2 years outside too). Me neither,i got it for free from a marketing research program and it was ok to send them a copy of my receipt. Anyways, i will help you tomorrow its late here.
Sent from my One S using xda premium
Thanks a lot! If this ends up not working out I guess I could just use the warranty
Try to boot in safe mode and then try to calibrate your sensor via settings. Completly shut down your phone and then push the power button until the screen turns on. When you see the HTC logo,hold down the Vol - button. You now should be in safe mode.
Uwe303 said:
Try to boot in safe mode and then try to calibrate your sensor via settings. Completly shut down your phone and then push the power button until the screen turns on. When you see the HTC logo,hold down the Vol - button. You now should be in safe mode.
Click to expand...
Click to collapse
I'm on PAC rom...I don't there is an option to calibrate the sensor, but I tried this while I was on stock and it didn't work.
Normally there has to be an option. Are you sure? Look under Display Settings. Try this out: Sensor Calibrator
Uwe303 said:
Normally there has to be an option. Are you sure? Look under Display Settings. Try this out: Sensor Calibrator
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Click to collapse
There would be an option but there isn't on the custom rom that I'm on. That app is for the Proximity Sensor...my proximity sensor works, what doesn't work is the gyroscope, accelerometer,compass, magnetic sensor, and orientation sensor. I think I'll just have to send it in and use the warranty.
Hmm that really doesnt sounds like a simple software error... Hope you still got warranty
Uwe303 said:
Hmm that really doesnt sounds like a simple software error... Hope you still got warranty
Click to expand...
Click to collapse
I guess I have HTC warranty cause I haven't had the phone for a year yet, the only problem is that I bought the phone online with T-mobile, I didn't get a receipt, so I don't have a proof of purchase. Thanks for the help!
it's a hardware issue guaranteed
dwarriors1987 said:
I guess I have HTC warranty cause I haven't had the phone for a year yet, the only problem is that I bought the phone online with T-mobile, I didn't get a receipt, so I don't have a proof of purchase. Thanks for the help!
Click to expand...
Click to collapse
I am sure you got an e-mail from them about your purchase. Or call them and ask if they can send you any proof of purchase. Good luck!

Nexus 5 not shutting down. instead restarts

When I long press the power button and choose shut down it does not shut down. It restarts. If I choose shutdown a 2nd time, it will then actually shutdown
Strange, never heard of this. This is a constant trend? I suppose if I were in your shoes I'd do one of two things:
1) Factory reset
2) Use Fastboot to unlock the bootloader and then flash the factory image via fastboot again
Although, I am not sure either of these options will solve the problem they are the first two steps I would take to resolve it.
Had this once!
Happened to me a little earlier too...
I bet in every one of these cases the phone was plugged in and or charging...yes or no?
Ive had it happen to me too, but it was plugged in
The phone is still stock and it wasn't charging
mobileboost said:
The phone is still stock and it wasn't charging
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Click to collapse
Don't worry, my new N5 does exactly the same, as I just found out 10 minutes ago. Seems like a new and glorious KK 4.4 bug to me.
Valynor said:
Don't worry, my new N5 does exactly the same, as I just found out 10 minutes ago. Seems like a new and glorious KK 4.4 bug to me.
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Click to collapse
Mine does exactly the same! I hope it is a K4,4 bug as well.
Mine works ok and powers off
Mine does this too every time. Not plugged in to charger or anything.
Sent from my Nexus 5 using xda app-developers app
mine does this once in a while also...
Mine did this the very first time I tried to shut it down after getting it on release. However it has behaved correctly ever since.
I had this yesterday as well, I'm glad I found this thread because I thought something was up with mine, hopefully they'll fix it in the next update.
can anyone that is having this frequently check whether just after one of these reboots there is a file in /proc called last_kmsg?
thanks!
P.Mobile said:
mine does this once in a while also...
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Click to collapse
ditto
Sent from my Nexus 5 using XDA Premium 4 mobile app
koe1974 said:
ditto
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
This happens to me quite frequently as well. Glad I am not the only one..
4.4.1 I can smell it coming!
same here.. with 4.4.2 too =(
mobileboost said:
When I long press the power button and choose shut down it does not shut down. It restarts. If I choose shutdown a 2nd time, it will then actually shutdown
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Click to collapse
It automatically turns on after I shut it off'',,'it's annoying
Long pressing the power buttton for about 10 seconds is the same as a battery pull afaik, so not sure this a bug.
the described issue happened to me a few times but I'm sure is due to the case I have - basically the power button is re-pressed and the phone turns on after being shut down. other than that never used power off too much after going custom rom - most of them have a reboot option and the phone is pretty much on 24/7.

[Q] Nexus 5 sometimes won't wake

After the 4.4.2 update, my N5 sometimes won't wake from sleep when pressing the lock button. After a few repeated attempts, it will eventually work normally. Anyone else run into this problem?
apenaroks said:
After the 4.4.2 update, my N5 sometimes won't wake from sleep when pressing the lock button. After a few repeated attempts, it will eventually work normally. Anyone else run into this problem?
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Click to collapse
+ This, but after a few days it solved itself
markdapimp said:
+ This, but after a few days it solved itself
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Click to collapse
My N5 continues to suffer from this issue, even after restarting the phone =/ this is an annoying bug
apenaroks said:
My N5 continues to suffer from this issue, even after restarting the phone =/ this is an annoying bug
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Click to collapse
Are you on a custom or a stock ROM? If you're on stock then you may have to reflash the factory image. Most times an issue with a phone can be remedied by a factory reset.
Sent from my Nexus 5 using XDA Premium 4 mobile app
apenaroks said:
After the 4.4.2 update, my N5 sometimes won't wake from sleep when pressing the lock button. After a few repeated attempts, it will eventually work normally. Anyone else run into this problem?
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Click to collapse
Same problem on my original N5 and its replacement.
It could be something to do with the phone entering a deep sleep phase. Try a factory reset.
mistahseller said:
It could be something to do with the phone entering a deep sleep phase. Try a factory reset.
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Click to collapse
2 phones? Also my N7.

[Q] screen won't come on

twice now when I press my power button my phone won't turn on. it seems to happen randomly, i pull it out of my pocket and I can't get it to turn on. I end up having to hold the button for like 30 seconds? and then it hard-restarts and everything is back to working fine.
I'm using Cataclysm with Franco.kernel
Qi still beeps when i set my phone on it.
think this is a rom/kernel issue or hardware?
cataclysm + franco gets such amazing battery life :victory:
glitchhawk said:
twice now when I press my power button my phone won't turn on. it seems to happen randomly, i pull it out of my pocket and I can't get it to turn on. I end up having to hold the button for like 30 seconds? and then it hard-restarts and everything is back to working fine.
I'm using Cataclysm with Franco.kernel
Qi still beeps when i set my phone on it.
think this is a rom/kernel issue or hardware?
cataclysm + franco gets such amazing battery life :victory:
Click to expand...
Click to collapse
Im blaming it on the rom
markdapimp said:
Im blaming it on the rom
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Click to collapse
alright thanks.
markdapimp said:
Im blaming it on the rom
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Click to collapse
I don't know about that!! B/C I'm using the same ROM from day 1 no problems like that. I suggest flash another kernel see what happens:good:
I also had this problem about 3 or 4 times. I was always using stock kitkat and it happened with both stock kernel and franco kernel.
i swapped it up completely and am running KANGAKAT with elementX. we'll see what happens! thanks for the answers everybody.
Had the same issue. Called goggle to get RMA. It just arrived today. The sad part is this one is going right back because everytime I try to install a widget, the launcher crashes (stock launcher and 3rd party). I barely have any apps installed at this point. Looking like a faulty device. My original works fine besides the random instance of the screen not coming back on. Thought I was the only one since I started a topic about this a few weeks ago and got no replies. I'm 100% stock and unrooted
Sent from my Nexus 5 using Tapatalk
sitinon327 said:
Had the same issue. Called goggle to get RMA. It just arrived today. The sad part is this one is going right back because everytime I try to install a widget, the launcher crashes (stock launcher and 3rd party). I barely have any apps installed at this point. Looking like a faulty device. My original works fine besides the random instance of the screen not coming back on. Thought I was the only one since I started a topic about this a few weeks ago and got no replies. I'm 100% stock and unrooted
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
This problem started with me after I installed the Franko Kernel.
Spent the whole night reverting to stock.
Not sure what I uninstalled, but my widgets are now working again. Still no idea what causes the screen to randomly not turn back on. Hoping this one doesn't have the same issue
Sent from my Nexus 5 using Tapatalk

[Q] my phone dont wake up

Im using PA4.5 with franco kernel (i switched to this kernel because the standard kernel also had this problem
After a while i try to wake up the device with gestures (i always try with gestures first and then with the power button) it just dont turn on the display.
Adb and the home, back and option buttons are lighted up, the cpu is also pushed to different freqs, but the screen keeps empty. I need to force a restart and it boots normally.
I have turned on any gesture.
I couldnt find any to Opo related thread
Edit:
I have installed xposed app settings
Does it happen on other ROMs our only on PA?
Transmitted via Bacon
I didnt test, but isnt there anybody who has the same problem? I love this phone, and PA makes it more awesomer
Rather than waiting to see if someone has the same problem, you can do two things.
1) Search the PA thread to see if the same problem has been reported there.
2) Flash another ROM temporarily to see if the problem sill occurs. This will tell you if it's isolated to PA or not.
Transmitted via Bacon
So the phone does not turn on when your double tapping the screen or using power button?
It seems like you're having the sleep of death problem. Are you under volting by any chance?
Also, do you have capacitive buttons on? If so, do they light up when you double tap or press power?
Sent from my One using Tapatalk
timmaaa said:
Rather than waiting to see if someone has the same problem, you can do two things.
1) Search the PA thread to see if the same problem has been reported there.
2) Flash another ROM temporarily to see if the problem sill occurs. This will tell you if it's isolated to PA or not.
Transmitted via Bacon
Click to expand...
Click to collapse
I now flashed cm11 nighly for testing
zephiK said:
So the phone does not turn on when your double tapping the screen or using power button?
It seems like you're having the sleep of death problem. Are you under volting by any chance?
Also, do you have capacitive buttons on? If so, do they light up when you double tap or press power?
Sent from my One using Tapatalk
Click to expand...
Click to collapse
I read something about sod, but i didnt understand what sod means ^^
No, no undervolting on a new phone with nearly unlimited speed
But the processor govenour is working i checked the current freq with adb and it seems its working. Only display does not turn on.
I also have sometimes no signal, but thats not related i think
_Beni_ said:
I now flashed cm11 nighly for testing
I read something about sod, but i didnt understand what sod means ^^
No, no undervolting on a new phone with nearly unlimited speed
But the processor govenour is working i checked the current freq with adb and it seems its working. Only display does not turn on.
I also have sometimes no signal, but thats not related i think
Click to expand...
Click to collapse
Sleep of death is pretty much what you said. If you have your capacitive buttons on, there are cases where those buttons light up and the screen does not turn on.
Sleep of death is when your phone is still on but when you turn the screen on it doesn't turn on. I personally didn't have the problem but use the stock kernel for a half a hour. See if it still occurs, it's not rom related it's kernel related.
Sent from my One using Tapatalk
Thanks for the name of my issuse, it seems to be caused by xposed.
So it should not appear now, i will write in this thread if its reappeard. No logcat related to the issue is logged
The SOD does not happen often.
Just sometimes
_Beni_ said:
Thanks for the name of my issuse, it seems to be caused by xposed.
So it should not appear now, i will write in this thread if its reappeard. No logcat related to the issue is logged
The SOD does not happen often.
Just sometimes
Click to expand...
Click to collapse
Hm good information. So it doesn't sod when you're not using xposed and works with Franco and cm?
Sent from my One using Tapatalk
zephiK said:
Hm good information. So it doesn't sod when you're not using xposed and works with Franco and cm?
Sent from my One using Tapatalk
Click to expand...
Click to collapse
I dirty flashed CM, in the offical OPO forum smb wrote that uninstalling xposed fixs it.
zephiK said:
Sleep of death is pretty much what you said. If you have your capacitive buttons on, there are cases where those buttons light up and the screen does not turn on.
Sleep of death is when your phone is still on but when you turn the screen on it doesn't turn on. I personally didn't have the problem but use the stock kernel for a half a hour. See if it still occurs, it's not rom related it's kernel related.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Stock Kernel(Mahdi's Kernel) is not giving me SOD but Franco is...
skydayzer said:
Stock Kernel(Mahdi's Kernel) is not giving me SOD but Franco is...
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Click to collapse
Im now running with cm11 stock for test reason, reboot happend in my pocket, i dont know why.
Have you expirence with PA stock kernel?
_Beni_ said:
Im now running with cm11 stock for test reason, reboot happend in my pocket, i dont know why.
Have you expirence with PA stock kernel?
Click to expand...
Click to collapse
I've used Franco's Kernel upto now with Mahdi-Rom 2.7... And now am running it's kernel and it's working well
Ok i dont want anymore a noname rom, too much change when i switch the phone
EDIT:
nice my bluetooth headset is not working with cm11, lets go back to PA
zephiK said:
Sleep of death is pretty much what you said. If you have your capacitive buttons on, there are cases where those buttons light up and the screen does not turn on.
Sleep of death is when your phone is still on but when you turn the screen on it doesn't turn on. I personally didn't have the problem but use the stock kernel for a half a hour. See if it still occurs, it's not rom related it's kernel related.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
I received my Oneplus one 2 weeks ago, and i have been keeping it stock with cm11s. However I am experiencing the same issue. As you suggested, my capacitive button turned on, but the screen stayed dark. May I ask where can I find that fix for this case? thanks.
gary93 said:
I received my Oneplus one 2 weeks ago, and i have been keeping it stock with cm11s. However I am experiencing the same issue. As you suggested, my capacitive button turned on, but the screen stayed dark. May I ask where can I find that fix for this case? thanks.
Click to expand...
Click to collapse
Did you update to XNPH33R to see if the problem still occur?
had the issue too, guess it wasnt resolved and i created a jira ticket, you may as well just vote for it now..
Google: jira bacon-736
sorry, but i'm not yet allowed to post outside links!
?
is it a kernel problem?

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