[Q] Problem with 32 gig only saying it has 16 gigs of memory after factory restore - Nexus 5 Q&A, Help & Troubleshooting

I was having some major issues with my nexus 5 today, so I decided to flash completely back to stock using the google factory images in fastboot. After I restarted my phone, I noticed that my phone is only displaying 16 gigs of memory available when my model is the 32 gig model. Is there any way to restore the phone back to being a 32 gig? Or a way to reformat it? Thanks!

You're going to have to go into the stock recovery and clear cache and do a factory reset

jd1639 said:
You're going to have to go into the stock recovery and clear cache and do a factory reset
Click to expand...
Click to collapse
Wiping cache should fix it. Factory reset wipes cache anyhow.

overlord727 said:
I was having some major issues with my nexus 5 today, so I decided to flash completely back to stock using the google factory images in fastboot. After I restarted my phone, I noticed that my phone is only displaying 16 gigs of memory available when my model is the 32 gig model. Is there any way to restore the phone back to being a 32 gig? Or a way to reformat it? Thanks!
Click to expand...
Click to collapse
Try following this guide posted in the Nexus 4 forums, posted by @El Daddy with helpful shortcut provided by @dellenrules in this post. Basically clear cache/factory reset using the stock recovery image, not a custom one. Of course, use the recovery image for the Nexus 5 instead of the Nexus 4.

Okay, I will try it and let you all know what happens! Thanks for the help! Luckily I flashed everything back to stock including recovery, so no extra steps hopefully!
Edit:
This fixed it! Thank you everyone!

Related

[Q] Recovery is broken??? I Don't Know.. Please Help

So I bought a Nexus 5 off of craigslist for a pretty good price about a week ago and he had already rooted and installed a custom recovery onto the phone. He had some sort of rom that I didn't like so I decided to flash my own. So I downloaded cyanogen mod (the latest nightly build at the time) and flashed it along with g apps and rebooted the phone. When I it was turning on it said "upgrading apps xxx out of xxx." I was very confused because coming from a Nexus 4 and flashing many ROMs I have never seen this before. When the phone finally powered on it started giving me errors every 5 seconds and I realized soon after that I had my previous apps from the old rom still installed and everything else was in place. I managed to get into settings after clicking ok to errors every 5 seconds and saw that my ROM did indeed change to Cyanogen Mod. I decided to try to factory reset the phone through the settings menu and that fixed the phone seemingly until today. I tried installing another rom but this one is giving me multiple errors and then rebooting my phone. I could not get into the settings to factory reset the phone through there.
I was thinking that maybe the recovery was broken but I'm not sure of how to fix it. I tried to find a flashable recovery but only found IMG versions which I don't know how to install. Is there a possibility of any other issues? I am resetting/wiping cache/wiping dalvik cache every time in that order. When I'm installing the roms it says something about e:/ volume not existing or not being found could that be the problem? I don't recall ever seeing this on my nexus 5. If anyone knows how I could fix this issue I would greatly appreciate your help.
Thanks, Alex:laugh::laugh:
alexdzk said:
So I bought a Nexus 5 off of craigslist for a pretty good price about a week ago and he had already rooted and installed a custom recovery onto the phone. He had some sort of rom that I didn't like so I decided to flash my own. So I downloaded cyanogen mod (the latest nightly build at the time) and flashed it along with g apps and rebooted the phone. When I it was turning on it said "upgrading apps xxx out of xxx." I was very confused because coming from a Nexus 4 and flashing many ROMs I have never seen this before. When the phone finally powered on it started giving me errors every 5 seconds and I realized soon after that I had my previous apps from the old rom still installed and everything else was in place. I managed to get into settings after clicking ok to errors every 5 seconds and saw that my ROM did indeed change to Cyanogen Mod. I decided to try to factory reset the phone through the settings menu and that fixed the phone seemingly until today. I tried installing another rom but this one is giving me multiple errors and then rebooting my phone. I could not get into the settings to factory reset the phone through there.
I was thinking that maybe the recovery was broken but I'm not sure of how to fix it. I tried to find a flashable recovery but only found IMG versions which I don't know how to install. Is there a possibility of any other issues? I am resetting/wiping cache/wiping dalvik cache every time in that order. When I'm installing the roms it says something about e:/ volume not existing or not being found could that be the problem? I don't recall ever seeing this on my nexus 5. If anyone knows how I could fix this issue I would greatly appreciate your help.
Thanks, Alex:laugh::laugh:
Click to expand...
Click to collapse
Did you wipe data and cache before flashing the new rom?
This happened to me loading some ROM previously. You need to make sure that you do a factory reset and wipe the cache and dalvik. I also redownloaded the ROM just to be sure but I do not think that is necessary. It sounds like you dirty flashed. Is the recovery Team win? If so there is a setting under mount that you need to uncheck and it is called system.
edit: I re-read and saw that you are wiping the cache and dalvik cache, by resetting do you mean you are factory resetting? The img files are for you to do through the command line in fast boot and you can find out more by clicking this link: http://forum.xda-developers.com/showthread.php?t=2507905 and also this link: http://forum.xda-developers.com/showthread.php?t=2513701. <--- familiarize yourself with both of those threads and you will be better off than a lot of people that come asking for help. Not saying that you are not well off just knowing is good for the soul.
2nd edit: Since it sounds like he did not wipe the SD card were there good things on there?
I see your doing a clean install. I'd return it to stock and start over, especially considering you bought the phone used. Who knows what's been on it. See this http://forum.xda-developers.com/showthread.php?p=47156064
mistahseller said:
This happened to me loading some ROM previously. You need to make sure that you do a factory reset and wipe the cache and dalvik. I also redownloaded the ROM just to be sure but I do not think that is necessary. It sounds like you dirty flashed. Is the recovery Team win? If so there is a setting under mount that you need to uncheck and it is called system.
edit: I re-read and saw that you are wiping the cache and dalvik cache, by resetting do you mean you are factory resetting? The img files are for you to do through the command line in fast boot and you can find out more by clicking this link: http://forum.xda-developers.com/showthread.php?t=2507905 and also this link: http://forum.xda-developers.com/showthread.php?t=2513701. <--- familiarize yourself with both of those threads and you will be better off than a lot of people that come asking for help. Not saying that you are not well off just knowing is good for the soul.
2nd edit: Since it sounds like he did not wipe the SD card were there good things on there?
Click to expand...
Click to collapse
jd1639 said:
I see your doing a clean install. I'd return it to stock and start over, especially considering you bought the phone used. Who knows what's been on it. See this http://forum.xda-developers.com/showthread.php?p=47156064
Click to expand...
Click to collapse
I'll try this then if it doesnt work ill try the factory reset/ relock whatever, thanks.
mistahseller said:
This happened to me loading some ROM previously. You need to make sure that you do a factory reset and wipe the cache and dalvik. I also redownloaded the ROM just to be sure but I do not think that is necessary. It sounds like you dirty flashed. Is the recovery Team win? If so there is a setting under mount that you need to uncheck and it is called system.
edit: I re-read and saw that you are wiping the cache and dalvik cache, by resetting do you mean you are factory resetting? The img files are for you to do through the command line in fast boot and you can find out more by clicking this link: http://forum.xda-developers.com/showthread.php?t=2507905 and also this link: http://forum.xda-developers.com/showthread.php?t=2513701. <--- familiarize yourself with both of those threads and you will be better off than a lot of people that come asking for help. Not saying that you are not well off just knowing is good for the soul.
2nd edit: Since it sounds like he did not wipe the SD card were there good things on there?
Click to expand...
Click to collapse
no its CWM
You didn't wipe/factory reset.
Sent from my Nexus 5 using Tapatalk
mistahseller said:
This happened to me loading some ROM previously. You need to make sure that you do a factory reset and wipe the cache and dalvik. I also redownloaded the ROM just to be sure but I do not think that is necessary. It sounds like you dirty flashed. Is the recovery Team win? If so there is a setting under mount that you need to uncheck and it is called system.
edit: I re-read and saw that you are wiping the cache and dalvik cache, by resetting do you mean you are factory resetting? The img files are for you to do through the command line in fast boot and you can find out more by clicking this link: http://forum.xda-developers.com/showthread.php?t=2507905 and also this link: http://forum.xda-developers.com/showthread.php?t=2513701. <--- familiarize yourself with both of those threads and you will be better off than a lot of people that come asking for help. Not saying that you are not well off just knowing is good for the soul.
2nd edit: Since it sounds like he did not wipe the SD card were there good things on there?
Click to expand...
Click to collapse
housry23 said:
You didn't wipe/factory reset.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes, I did. I said it in my post.
alexdzk said:
Yes, I did. I said it in my post.
Click to expand...
Click to collapse
I see. Well, if you really did do a factory reset before flashing a new Rom, then maybe you have an old version recovery, or something is borked with your phones partitions. Honestly, buying a used one like that, I would do a full factory restore by flashing the stock images(sticky in general for directions) but don't relock the bootloader. This will erase everything and repartition the phone. Then install recovery and flash away.
Sent from my Nexus 5 using Tapatalk
housry23 said:
I see. Well, if you really did do a factory reset before flashing a new Rom, then maybe you have an old version recovery, or something is borked with your phones partitions. Honestly, buying a used one like that, I would do a full factory restore by flashing the stock images(sticky in general for directions) but don't relock the bootloader. This will erase everything and repartition the phone. Then install recovery and flash away.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I fixed the issue by flashing a new recovery through adb already and it works fine now thank you. I guess it was really my recovery that was broken.
alexdzk said:
I fixed the issue by flashing a new recovery through adb already and it works fine now thank you. I guess it was really my recovery that was broken.
Click to expand...
Click to collapse
Good. Glad you got it worked out. Was probably an old build of whatever recovery and because of the way KitKat changed things, there were a lot of problems wiping when the phone first came out. If you find any more good deals on your local Craigslist, PM me. I want a black n5 instead of my white one.
Sent from my Nexus 5 using Tapatalk

[Q] [Missing Storage] Updated Nexus5 to Lollipop, 32GB Nexus 5 now only shows 12.55GB

Yesterday I use the lollipop factory image to flash my nexus 5 to lollipop, coming from Slimkat 4.4.4. Now, my 32GB Nexus 5 only shows 12.55GB Storage. What happened? How do I fix this?
Flash stock recovery, wipe all data / factory reset. Just happened to me too.
Post #2 here: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Izviral said:
Yesterday I use the lollipop factory image to flash my nexus 5 to lollipop, coming from Slimkat 4.4.4. Now, my 32GB Nexus 5 only shows 12.55GB Storage. What happened? How do I fix this?
Click to expand...
Click to collapse
there have been quite a lot of threads facing the same issue. to resolve it do factory data reset (which wipes everything on the phone storage)
nexus.freak said:
there have been quite a lot of threads facing the same issue. to resolve it do factory data reset (which wipes everything on the phone storage)
Click to expand...
Click to collapse
My nexus 5 16gb shows 12.55gb. Is it normal or I need a factory reset?
antimo84c said:
My nexus 5 16gb shows 12.55gb. Is it normal or I need a factory reset?
Click to expand...
Click to collapse
You need to factory reset your phone and it will solve this issue

Nexus 5 less storage than it should be

Hi, I find it strange to ask this question because i don't even know how this thing is possible, but here's the thing: I don't really know when exactly it happend, but now if I check my device storage I can see that I have 12.5 GB to use (total, not just available)
The device I bought is 32GB originally. I know that the OS should take few GB of the total storage because I checked it when i bought the device and found that before I did anything - I had less than 32 GB, something like 26 and it's normally.
as i said, i dont know how it's even possible. maybe there's a problem with the sd card or something but i don't know what to do and how to solve this situation.
thanks from above!
All you need to do is flash the stock recovery, if you're not already using it, and then wipe cache and do a factory reset in it. It's not that uncommon of a problem if you've recently flashed the factory image and didn't do a full wipe.
Sent from my Nexus 9 using XDA Free mobile app

Disappear hard disk

I have a 32gb nexus 5, but I found out the size of my hdd shrink after I installed lollipop
Anyone knows what happen
Sent from my Nexus 5 using XDA Free mobile app
I don't know why it does it but I think a factory reset fixes it. There are quite a few threads about it.
Evo_Shift said:
I don't know why it does it but I think a factory reset fixes it. There are quite a few threads about it.
Click to expand...
Click to collapse
anyway to get it fixed without doing a factory reset? dont wanna spend time re-do my phones again...
mousefai0922 said:
I have a 32gb nexus 5, but I found out the size of my hdd shrink after I installed lollipop
Anyone knows what happen
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Read http://forum.xda-developers.com/showpost.php?p=47156078&postcount=2
marlborosat said:
Read http://forum.xda-developers.com/showpost.php?p=47156078&postcount=2
Click to expand...
Click to collapse
ok, it seem like i have to do a factory reset. i think i will wait til i get my new nexus 6p.
btw, since i hae backup app on titanium backup and store inside the phone. Does anyone know factory reset will wipe the phone data?
because my nexus 5 showing 14gb instead of 32gb. I heard a factory reset will help the problem. I just dont know which factory reset (recovery or in setting) to do.
but if i use twrp wiping cache, data and dalvik (leaving system and internal storage alone).... will it wipe my lollipop os too? will it wipe my storage too?
what is the different between the factory reset under setting and the factory reset under twrp?
sorry for so many questions....

Nexus 5 internal storage problem

My nexus 5 keeps telling me I have used 10gig out of the available 12gig even though I have no data on it, I tried reseting to factory settings but to no avail, I need help
I'm guessing that you have a 16GB model and it shows only a small amount of free space? This is a known problem after flashing, but normally a factory reset fixes it. What have you just done to discover this? Have you just flashed a new ROM?
Do a Google search for "nexus 5" missing storage and you should find the answer in XDA. I've suffered this myself, but such a long time ago that I can't remember the exact fix, and I'd rather you discovered the right way than for me to give you misleading info.
Edit: Though having said this, I may as well start you off...
http://forum.xda-developers.com/google-nexus-5/general/sdcard-problems-upgrading-android-t2938749
3) 32 GB device shows the storage of 16 GB version
Cause: Unknown. This has actually been happening since the Nexus 5 was released
Fix: Wipe cache and data
(Credit to danarama).
If nothing else works, you could try using fastboot commands to erase userdata. If that doesn't work, try flashing a stock ROM including the userdata.img file.
It's actually the 16gig model. I just noticed the problem yesterday, I have never flashed or rooted it before. But I'll try what you guys said and I'll give the feedback. :good:
The article I mentioned just happens to refer to the 32GB model, but I think it probably applies also to your 16GB one. Good luck - let us know if you get a result.
I found the solution!!
Okay so i finally fixed it. I had to flash cwrm on it then i wiped data/factory reset from cwrm then i rebooted and it solved it.:good:

Categories

Resources