Greetings all.
I was waiting for a long time for the Samsung Galaxy Tab 7.7 to come to Europe.
So when I saw that a UK vendor at ebay, with huge (700k) positive feedback listed it, I ordered it the same day.
Unfortunately when I got it I realised that there was an internal (on the inner side of the screen glass) scratch, apparently caused during assembly.
The vendor's listing states clearly that there is "1 year warranty".
But when I took the device to the authorised Samsung service provider here in Greece, after checking the serial number they found out that the specific device was produced for the Hong Kong market only, so it was not covered by warranty in Europe!
The vendor refused to take any action and only after bringing the issue to eBay Resolution Center they seem to change their mind and accept to replace it (I'm still waiting for the final arrangement).
Has anyone encountered a similar issue?
Is Samsung's warranty divided into world regions?
In any case, have the above in mind before buying...
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Dark lord me said:
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
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Although if you live in a country with no apple stores you're just as buggered, so it's exactly the same.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
xaccers said:
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
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This is quite understandable.
What is not, is the misleading "1 year warranty" in the listing.
They should sate "1 year warranty in Hong Kong" or something similar.
Do people who live in Europe have the right to send a device to Hong Kong for repair under warranty?
Has anyone done this?
Rooted HTC vis-a-vis Warranty
As far as I can comment:
I went with my HTC One X that is rooted (by the way) to outlets in 3 countries, 3 instances, for repair. In Holland, the UAE and in Spain. My device was purchased through amazon.es. (Captain hindsight saves the day: I should've returnt the device and ask for a brand new one, I obviously had a blue monday copy)
The HTC warranty appears to be global. However, this one also appears to be void when you install a custom bootloader or do other stuff to your phone. Funny enough in both NL and UAE the service agents couldn't care less about the software, they just wiped the phone clean, repaired my defective hardware and kaching! Everyone happy.
The treatment in Spain was particularly rough, where the super-square Arvate España refused to repair under warranty. They claim the HTC warranty was voided, however in Europe a minimum of 2 year warranty on a phone exists that is not faulted by rooting or whatever other software manipulation. Threathening publication of their emails on twitter, copying emails to various Consumer Organisations (national and European) made them realise they better comply with the law and they are now fixing my issue. (p.s.: Amazon, when reviewing the case, immediately offered me a full money-back, as they could not provide a new HTC One X, 8 months after purchase; KUDOSSSS)
So from my experience, there are 2 levels of warranty with HTC:
1. HTC Special warranty, which seems to work seemlesly globally (KUDOS!!)
2. Your national statutory warranty
Here's more details on claiming the warranty on the rooted device: (would cross-post to XDA, but don't know where to put it)
http://www.htcmania.com/showthread.php?p=8942125#post8942125
Hope this helps?
Cheers
Peter
Anyone willing to test and see of the FSFE is right that rooting and bootloader unlocking does not void the EU statutory warranty ?
See http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I would say yes, but IANAL. It does not void the statutory warranty in the EU.
In the EU the warranty is a matter between the customer and the seller - not between the customer and the manufacturer. This means that although Asus MAY void the warranty between the seller and the manufacturer, they cannot void the warranty between the seller and the customer. In short - there is no such thing as a manufacturer's warranty to a customer - the warranty is exclusively a matter between the SELLER and the customer. What conditions the seller has with the manufacturer is irrelevant in this respect.
HeartWare42 said:
there is no such thing as a manufacturer's warranty to a customer
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There is (or at least there may be), but it can be only in addition to the warranty required by law.
_that said:
There is (or at least there may be), but it can be only in addition to the warranty required by law.
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Correct first 6 month is between seller-buyer, the other 1.5 yrs between manuf.-buyer. However, seller is legally bound to handle the process, if the customer wishes that.
There is also an important fact which changes after 6month. The burdon of proof (that somethings was wrong with the device) moves after the intial half year from seller to the buyer. Meaning if your device breaks after 1 year, you have to prove that it was not your action. In the first sic month it is the other wayy round.
jupppo said:
Correct first 6 month is between seller-buyer, the other 1.5 yrs between manuf.-buyer.
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Incorrect - at least in Denmark. The warranty is ALWAYS a matter between the seller and the customer (for business-to-person deals). The manufacturer does not come into the equation at all (unless the manufacturer and the seller is the same entity, but even in this case, the role of the manufacturer vis-a-vis the customer is always as seller, and never as manufacturer).
Sent from my Asus Eee Pad Transformer Infinity TF700T
HeartWare42 said:
Incorrect - at least in Denmark. The warranty is ALWAYS a matter between the seller and the customer (for business-to-person deals). The manufacturer does not come into the equation at all (unless the manufacturer and the seller is the same entity, but even in this case, the role of the manufacturer vis-a-vis the customer is always as seller, and never as manufacturer).
Sent from my Asus Eee Pad Transformer Infinity TF700T
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In Belgium too. If you've got a problem you send your device to the seller and the seller sometimes repair himself or sometimes send to the manufacturer. I never had to call the manufacturer for a refund or a repair.
Envoyé depuis mon Galaxy Nexus avec Tapatalk
Is this really what government should be focusing on? I mean really? I always get my phones unlocked. Some I buy unlocked like my current phone and some I get unlocked. Prior to April of last year I was with TMOUS for 13 years. I think I'm a loyal kind of guy but when I go overseas to Europe, etc I object to paying $15 per MB for data and $1.00-1.99 per minute and so I use my unlocked phone with a TMOUK SIM. Funny thing here is I was using TMO both sides even though the UK SIM still required and unlock.
Anyway, I just think this is bulls$it! Will this make all those unlocking sites in the USA illegal? Guess so.
http://news.cnet.com/8301-17938_105...king-of-smartphones-becomes-illegal-saturday/
Not the unlock you are talking about. The illegal part refering to is often called jail break, not SIM unlock.
foxbat121 said:
Not the unlock you are talking about. The illegal part refering to is often called jail break, not SIM unlock.
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Not so.
Unlocking your cell phone disables the SIM lock that limits your phone to operating on a specific network provider. With few exceptions, most cell phones come locked so that they can only operate with a single service provider. Unlocking your phone allows you to take it to a new provider.
This is the unlock that becomes illegal.
Soon unlocking will become legal in the united states. Google ulocking legal and you will get the whitehouse response for the petition to make unlocking legal (I'm a new member can't post links don't wanna get banned )
abhishek1234321 said:
Soon unlocking will become legal in the united states. Google ulocking legal and you will get the whitehouse response for the petition to make unlocking legal (I'm a new member can't post links don't wanna get banned )
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Except White House has no power to do that. It needs congress to pass new law. And a bill like that is in the works. But with so many budget fights upcoming. This new bill is certainly not on anyone's top list.
foxbat121 said:
Except White House has no power to do that. It needs congress to pass new law. And a bill like that is in the works. But with so many budget fights upcoming. This new bill is certainly not on anyone's top list.
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Is it a bill that's needed or an FCC rule? An FCC rule/opinion would be much easier to to manifest than a congressional bill. Either way, the current status is a load of crap!
mobi said:
Is it a bill that's needed or an FCC rule? An FCC rule/opinion would be much easier to to manifest than a congressional bill. Either way, the current status is a load of crap!
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The unlock currently falls under DMCA law. Not sure how much FCC can do to bypass that law.
foxbat121 said:
The unlock currently falls under DMCA law. Not sure how much FCC can do to bypass that law.
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You're right. Enforcement may be a bit of a problem though... Can you really imagine the government using all it's resources to stop little old me taking my AT&T phone to use on T-Mo? Any way you look at it, it's a load of crap and I'm sure that this is an unintended consequence.
There will always be unintended consequence of any law.
As for enforcement, all it takes is someone rat you out Like your ex.
Hi all, I cannot find a clear answer on this subject.
I have purchased a 16gb Moto G from Tesco in the UK and it is locked to Tesco network. I know you can get an unlock code from ebay for £2 to unlock the sim lock, but what I want to know is:
1: After unlocking is there ANY form of branding on the phone at all including boot screen logos?
2: After unlocking I have read that the Tesco voicemail number stays on the phone and cannot be changed easily. Is there a way around this without rooting?
3: If I do root it, can I continue to get OTA updates automatically or will it become involved each time a new update is out and will require manually putting on the phone?
1. No 2. Not sure but I've had voicemail and it's from my carrier not tesco 3.I think if you root now your ota is broken
Sent from my Moto G using XDA premium 4 mobile app
1. Not exactly, it looks unbranded, but the software is Tesco specific
2. You can change it
3. Yes, you will get updates if you're rooted, although you might need to reflash stock recovery.
4: Can I just use an unlock code on the phone and then root and then flash the stock retail image onto the phone so it will be like a retail version which will receive OTA updates?
5: Will the warranty be honoured by Motorolla if I did the above?
Rusty! said:
3. Yes, you will get updates if you're rooted, although you might need to reflash stock recovery.
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Can you explain what this means and how involved it is?
Thanks guys
If you root your phone then it means you must have unlocked the bootloader, unlocking bootloader voids warranty - period.
If you root you *may* have used a custom recovery, if so OTA won't work unless you reflash stock recovery. If you rooted without custom recovery then OTA will work - but now read below...
...however you may find, once rooted and on stock recovery, that the OTA will download but not install. This is because the OTA may know you have messed with the /system partition.
In this case you can grab the OTA from /cache and flash manually.
Whether OTA update installs via normal OTA method depends what checks Motorola include alongside the OTA.
Once you get it installed via one way or another you will probably have to reroot.
It is worth you dong a lot of reading before going ahead with any rooting type activity so you know the consequences.
I would suggest if you have all these concerns you simply get the non tesco version its not going to cost a huge amount more and you can cross off your tesco concerns.
Sent from my Moto G using XDA premium 4 mobile app
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
Rusty! said:
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
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Hi Rusty, can you link me or talk me though what is involved with this? I do not understand how this is possible without rooting/recovering etc. This is exactly what I want to do I think.
You don't need to unlock bootloader to flash stock ROM. Do a bit of Googling as there are plenty of guides on where to download the stock images and how to flash. I know how to do it, I learnt by using Google and doing some reading. you too can gain the knowledge this way
This covers it: http://www.modaco.com/topic/366786-how-to-flash-to-the-standard-uk-rom/?view=getnewpost
Nice one as I have a Tesco UK Moto G on the way.
Can someone also link the eBay people who unlock for 2 quid, cheers
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
Nice one as I have a Tesco UK Moto G on the way.
Can someone also link the eBay people who unlock for 2 quid, cheers
Sent from my Nexus 7 using xda app-developers app
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He comes back online tomorrow morning and you can buy then. Should take only minutes usually.
SMGREEN Ebay
I'll check to see if my Tesco Mobile Ireland SIM works first but thanks for the link.
Sent from my Nexus 7 using xda app-developers app
Rusty! said:
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
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Did you tried this method?
Yes.
scott_doyland said:
If you root your phone then it means you must have unlocked the bootloader, unlocking bootloader voids warranty - period.
If you root you *may* have used a custom recovery, if so OTA won't work unless you reflash stock recovery. If you rooted without custom recovery then OTA will work - but now read below...
...however you may find, once rooted and on stock recovery, that the OTA will download but not install. This is because the OTA may know you have messed with the /system partition.
In this case you can grab the OTA from /cache and flash manually.
Whether OTA update installs via normal OTA method depends what checks Motorola include alongside the OTA.
Once you get it installed via one way or another you will probably have to reroot.
It is worth you dong a lot of reading before going ahead with any rooting type activity so you know the consequences.
Click to expand...
Click to collapse
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
Sent from my Nexus 7 using Tapatalk
irishpancake said:
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
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Click to collapse
Thanks for the info, must keep this in mind
irishpancake said:
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
Sent from my Nexus 7 using Tapatalk
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Really?
The below taken from the Motorola website HERE
UNLOCK YOUR BOOTLOADER
STEP 1 - REVIEW THE RISKS
In case you didn't know, bootloader is a little bit of code that tells your device's operating system how to boot up. Motorola has done the work to make sure your device has a fully optimized, certified and tested version of Android. If you are a developer, unlocking the bootloader will allow you to customize your device, but keep the following in mind:
You will lose all media and content on your device and will need to reinstall all applications downloaded from Google Play.
Applications may not work anymore.
You may lose encryption support.
You may lose some key functions like telephone, radio, and audio playback.
You could cause permanent/physical damage to your device.
Unlocking your bootloader will not change your device subsidy lock status
IMPORTANT!
Please review the warnings below and make sure you completely understand the implications before you proceed
Unlocking your bootloader is not for the faint of heart. Unlocking your device and installing your own software might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage, so please do not unlock or load any software unless you know what you are doing.
You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.
The law still applies. You still need to operate your device in compliance with all applicable laws, rules and regulations prescribed by the FCC, and any other governmental agency for that matter. Your wireless carrier may prohibit unlocked devices from operating on their network.
And now a word from our lawyers. Finally, in order to unlock your device, you need to agree to important legal terms, which can be found on the next page. Agreeing creates a binding legal agreement, so be sure to read them carefully.
Still undaunted? If you are ready to accept all the implications of unlocking the bootloader, which -except for Developer Edition devices- includes completely voiding your device's warranty, then let's get started.
NOTE: You will be asked to sign up/register for My Moto Care to continue on.
Click to expand...
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cra1g321 said:
Thanks for the info, must keep this in mind
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You are welcome mate....but you will have to be very positive about your rights under the EU Directive, and indeed UK/Irish/EU Country existing law....
no retailer will make you aware of your rights, usually publishing something like this, in their warranty information:
This does not affect your Statutory Rights
Click to expand...
Click to collapse
,
never outlining exactly what those rights are!!!
See this, regarding Apple and their "Warranty" which was found to be illegal in Italian Courts, and subsequently in other EU countries, forcing Apple to change their wording, still not acceptable though.
4 April 2012
Apple has extended its European warranties to include repair of products up to two years after purchase, to bring the company into line with European law.
In March, Apple was defeated in Italian courts for violating a European law that states that companies should offer a free two-year warranty for faulty products. Apple was fined €900,000 for only offering a one year warranty and selling a two-three year warranty to customers. Consumer groups in Germany, The Netherlands and Spain, also asked regulators to get Apple to change its warranty offering.
Before the ruling, Apple offered a one-year warranty for free, but customers were invited to pay for AppleCare for protection in the second and third year. The company attracted criticism for making customers pay for AppleCare when the two-year warranty required by law in Europe should have covered them. In fact, it did cover them, if they chose to pursue it. Apple was found guilty of misleading customers by suggesting selling a three-year protection plan on a product that is technically for two years.
Read more: http://www.techcentral.ie/eu-law-forces-apple-two-year-warranty/#ixzz2pccFnXc8
Click to expand...
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Also, from a consumer champion [Tina Leonard] in Ireland, this is a good synopsis of the legal situation in Ireland, and other EU countries:
Manufacturers warranties v your consumer rights
Why do you need one?
You don’t actually, or at least you shouldn’t. That’s because you have your statutory consumer rights anyway.
Your rights are quite separate to any manufacturer’s guarantee you may have and always exist whether you have a guarantee or not. So, you should view the manufacturer’s guarantee as an ‘extra’.
Under your consumer rights, if a product is faulty you are entitled to a repair, replacement or refund. The obligation to provide the remedy lies with the retailer or service provider (whoever you purchased from) and not the manufacturer.
As for time frame, the legal minimum across the EU is two years but in Ireland under our Statute of Limitations you can make a claim for a faulty product up to six years after purchase. In relation to that time frame though bear in mind the expected life span of the product and general wear and tear issues.
Knowing that you have statutory rights anyway is particularly important when in comes to handing over cash for extended warranties.
Before you even consider it, check what it covers.
It may cover nothing more that what you’re already legally entitled to, so why pay up?
Should you use your guarantee or consumer rights if you have a problem?
I would say that you should always invoke your legal entitlements or statutory rights first. After all, we should always make sure that our rights are honoured, no one can take these rights from you and they’re free.
In practice that means making your complaint to the shop and asking them to provide redress.
However, the guarantee may come in useful if for example, it covers accidental damage (your rights don’t) or if the shop has closed down.
Likewise, if the guarantee covers all that you need, will sort out your problem and you find it easier to deal with the manufacturer, go with it for an easier life!
The main thing is that you know that a guarantee is not all the protection you have.
In fact, consumer law is your key source of protection.
A guarantee or warranty is just something extra that you may use.
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---------- Post added at 01:21 PM ---------- Previous post was at 12:58 PM ----------
coursemyhorse said:
Really?
The below taken from the Motorola website HERE
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Well, they would say that wouldn't they!!
Apple said something very similar, and lost in the European Court, and had to pay a fine, and had also to change the wording of their Warranty in Europe to comply with the EU legal position on a two-year period.
As far as I know, Moto are mainly US concentrated, and there is a very different consumer rights culture there than in the UK, or Ireland, or any of the EU countries which are covered by the EU Legally Binding Directive, which has been passed into consumer law in the EU countries, where there was not already such a level of protection available.
Therefore, Moto, or should I say the retailer you bought from, for this is who you have a contract with, can not hide behind the fact that a phone is rooted or has an unlocked bootloader to deny a remedy to a customer who has an obvious hardware/manufacturing fault, or a fault which appeared within two years of purchase, in the EU.
That is why we have law, and it is up to the retailer, or Moto, to demonstrate just how a rooting or unlocking the phone has caused the defect or fault.
Don't forget, in the EU, as I said, your Contract of Sale is with the Retailer, not the Manufacturer, so the remedy is up to the Retailer, and do not be fobbed off by any retailer invoking your Manufactures Warranty.....
in the EU, this Warranty is considered, by law, to be in addition to your existing legal Rights, or your two year minimum Statutory Warranty.
So, Moto, or Apple, or Samsung, can say whatever they like, if you buy a phone from a retailer, and it has, or develops a hardware or software fault, within the specified period, the onus is on the retailer to satisfy your consumer rights, by Repair, Replace or Refund, and you should be offered a choice, depending on how serious the defect is.
That's the Law.
In the EU.
irishpancake said:
You are welcome mate....but you will have to be very positive about your rights under the EU Directive, and indeed UK/Irish/EU Country existing law....
no retailer will make you aware of your rights, usually publishing something like this, in their warranty information:
,
never outlining exactly what those rights are!!!
See this, regarding Apple and their "Warranty" which was found to be illegal in Italian Courts, and subsequently in other EU countries, forcing Apple to change their wording, still not acceptable though.
Also, from a consumer champion [Tina Leonard] in Ireland, this is a good synopsis of the legal situation in Ireland, and other EU countries:
Manufacturers warranties v your consumer rights
---------- Post added at 01:21 PM ---------- Previous post was at 12:58 PM ----------
Well, they would say that wouldn't they!!
Apple said something very similar, and lost in the European Court, and had to pay a fine, and had also to change the wording of their Warranty in Europe to comply with the EU legal position on a two-year period.
As far as I know, Moto are mainly US concentrated, and there is a very different consumer rights culture there than in the UK, or Ireland, or any of the EU countries which are covered by the EU Legally Binding Directive, which has been passed into consumer law in the EU countries, where there was not already such a level of protection available.
Therefore, Moto, or should I say the retailer you bought from, for this is who you have a contract with, can not hide behind the fact that a phone is rooted or has an unlocked bootloader to deny a remedy to a customer who has an obvious hardware/manufacturing fault, or a fault which appeared within two years of purchase, in the EU.
That is why we have law, and it is up to the retailer, or Moto, to demonstrate just how a rooting or unlocking the phone has caused the defect or fault.
Don't forget, in the EU, as I said, your Contract of Sale is with the Retailer, not the Manufacturer, so the remedy is up to the Retailer, and do not be fobbed off by any retailer invoking your Manufactures Warranty.....
in the EU, this Warranty is considered, by law, to be in addition to your existing legal Rights, or your two year minimum Statutory Warranty.
So, Moto, or Apple, or Samsung, can say whatever they like, if you buy a phone from a retailer, and it has, or develops a hardware or software fault, within the specified period, the onus is on the retailer to satisfy your consumer rights, by Repair, Replace or Refund, and you should be offered a choice, depending on how serious the defect is.
That's the Law.
In the EU.
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Click to collapse
I was always under the impression in the UK with electrical goods, that you got 1 year warranty from the place you bought it from. Is this not the case? You are saying this is now 2 years? When did this change? The very fact you have to argue the case (from a quick google) suggests this is a grey area as it is. It would be nice if the law was clearer on this. As for Motorola, surely what they say is irrelevant, since I bought the phone from Tesco and my contract is with them? it's whether Tesco would honour the warranty or not really so I guess we should ask them. I suspect they would just quote the Motorola site and claim the same.