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Hi,
I live in Belgium and the Eee pad isn't available yet. So I'll maybe buy one on Ebay (USA). But I'm not sure about the waranty. The seller will provide a copy of the receipt for waranty purpose, but does Asus provide an international waranty?
tinyurl.com/eeepad01
tinyurl.com/eeepad02
Warranties and Service
One year North America warranty (Eee Pad Transformer)
One year North America warranty (Docking Station)
jeff.lu said:
Hi,
I live in Belgium and the Eee pad isn't available yet. So I'll maybe buy one on Ebay in USA. But I'm not sure about the waranty. The seller will provide a copy of the receipt for waranty purpose, but does Asus provide an international waranty?
tinyurl.com/eeepad01
tinyurl.com/eeepad02
Warranties and Service
One year North America warranty (Eee Pad Transformer)
One year North America warranty (Docking Station)
Click to expand...
Click to collapse
I don't know the specifics of Asus's warranty, but companies generally provide warranty in the country of purchase only. Don't expect Asus to support a US purchased tablet in Belgium. I could be wrong though
Greetings all.
I was waiting for a long time for the Samsung Galaxy Tab 7.7 to come to Europe.
So when I saw that a UK vendor at ebay, with huge (700k) positive feedback listed it, I ordered it the same day.
Unfortunately when I got it I realised that there was an internal (on the inner side of the screen glass) scratch, apparently caused during assembly.
The vendor's listing states clearly that there is "1 year warranty".
But when I took the device to the authorised Samsung service provider here in Greece, after checking the serial number they found out that the specific device was produced for the Hong Kong market only, so it was not covered by warranty in Europe!
The vendor refused to take any action and only after bringing the issue to eBay Resolution Center they seem to change their mind and accept to replace it (I'm still waiting for the final arrangement).
Has anyone encountered a similar issue?
Is Samsung's warranty divided into world regions?
In any case, have the above in mind before buying...
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Dark lord me said:
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Click to expand...
Click to collapse
Although if you live in a country with no apple stores you're just as buggered, so it's exactly the same.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
xaccers said:
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Click to expand...
Click to collapse
This is quite understandable.
What is not, is the misleading "1 year warranty" in the listing.
They should sate "1 year warranty in Hong Kong" or something similar.
Do people who live in Europe have the right to send a device to Hong Kong for repair under warranty?
Has anyone done this?
Rooted HTC vis-a-vis Warranty
As far as I can comment:
I went with my HTC One X that is rooted (by the way) to outlets in 3 countries, 3 instances, for repair. In Holland, the UAE and in Spain. My device was purchased through amazon.es. (Captain hindsight saves the day: I should've returnt the device and ask for a brand new one, I obviously had a blue monday copy)
The HTC warranty appears to be global. However, this one also appears to be void when you install a custom bootloader or do other stuff to your phone. Funny enough in both NL and UAE the service agents couldn't care less about the software, they just wiped the phone clean, repaired my defective hardware and kaching! Everyone happy.
The treatment in Spain was particularly rough, where the super-square Arvate España refused to repair under warranty. They claim the HTC warranty was voided, however in Europe a minimum of 2 year warranty on a phone exists that is not faulted by rooting or whatever other software manipulation. Threathening publication of their emails on twitter, copying emails to various Consumer Organisations (national and European) made them realise they better comply with the law and they are now fixing my issue. (p.s.: Amazon, when reviewing the case, immediately offered me a full money-back, as they could not provide a new HTC One X, 8 months after purchase; KUDOSSSS)
So from my experience, there are 2 levels of warranty with HTC:
1. HTC Special warranty, which seems to work seemlesly globally (KUDOS!!)
2. Your national statutory warranty
Here's more details on claiming the warranty on the rooted device: (would cross-post to XDA, but don't know where to put it)
http://www.htcmania.com/showthread.php?p=8942125#post8942125
Hope this helps?
Cheers
Peter
Hi all,
Just a quick question on which I can't seem to find a good answer: Will unlocking my bootloader void my warranty? Or can I in case of defects just relock it and no one will notice?
Thanks in advance!
Yes, it would void your warranty.
When you unlock your bootloader, you send your unique identifier to the Motorola servers in order to unlock, so they can tell if you unlocked it even if you relock it.
Beegee7730 said:
When you unlock your bootloader, you send your unique identifier to the Motorola servers in order to unlock, so they can tell if you unlocked it even if you relock it.
Click to expand...
Click to collapse
Right.. So how can they tell if you actually did use the unlock code or not? The fact that you requested the code cannot warant that you actually used it. What if you change your mind last moment??
I see no harm nor foul in requesting the code and not using it. However, if you do use it the warranty is now invalid. If you unlock the boot loader and re-lock it, your warranty is still invalid as the phone never fully reverts to the factory state. That being said, I'm not sure how Motorola would handle a hardware defect on a phone with an unlocked boot loader as something like that would come from a manufacturing defect. You can always chat/call Motorola and ask them. Though I'm not so sure I'd expect a straight answer.
Sent from my XT1034 using Tapatalk
Arsgb said:
Yes, it would void your warranty.
Click to expand...
Click to collapse
This again ???
If you live in an EU country, you have a two year Statutory Warranty, by law, transposed into local law from an EU Directive.
In the UK you have up to six years cover by law, which is actually stronger than the minimum EU statutory warranty. Check out Trading Standards website.
Do by all means Google "Apple EU warranty" to see where Apple had to change the terms of their warranty in EU countries, when they were sued by the EU in relation to this.
There is no way unlocking your bootloader invalidates this, unless the retailer or manufacturer can prove you have caused actual harm or damage.
Motorola's warning about "voiding" warranties reflects the fact that this can happen in the US, or Asia, South America.
But in the EU, there is much stronger consumer protection legislation, and Companies like Motorola,Google or Apple don't like this, but they are subject to it.
I have posted many links regarding this before, but people continue to ask, and assert misinformation.
Sent from my Moto G using TapaTalk
irishpancake said:
This again ???
If you live in an EU country, you have a two year Statutory Warranty, by law, transposed into local law from an EU Directive.
In the UK you have up to six years cover by law, which is actually stronger than the minimum EU statutory warranty. Check out Trading Standards website.
Do by all means Google "Apple EU warranty" to see where Apple had to change the terms of their warranty in EU countries, when they were sued by the EU in relation to this.
There is no way unlocking your bootloader invalidates this, unless the retailer or manufacturer can prove you have caused actual harm or damage.
Motorola's warning about "voiding" warranties reflects the fact that this can happen in the US, or Asia, South America.
But in the EU, there is much stronger consumer protection legislation, and Companies like Motorola,Google or Apple don't like this, but they are subject to it.
I have posted many links regarding this before, but people continue to ask, and assert misinformation.
Sent from my Moto G using TapaTalk
Click to expand...
Click to collapse
Perfection.
I've asked motorola europe and they told me that unlocking bootloader=void warranty
BurningKoala said:
I've asked motorola europe and they told me that unlocking bootloader=void warranty
Click to expand...
Click to collapse
You sure you contacted The European support?
Sent from my XT1032 using XDA Premium 4 mobile app
jufa2401 said:
You sure you contacted The European support?
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
yep, uk and also "rest of europe"
BurningKoala said:
yep, uk and also "rest of europe"
Click to expand...
Click to collapse
It should be like irishpancake says, meaning that you only void the warranty if they can prove you damaged your device.
Sent from my XT1032 using XDA Premium 4 mobile app
jufa2401 said:
It should be like irishpancake says, meaning that you only void the warranty if they can prove you damaged your device.
Sent from my XT1032 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So we can be on the safe side when unlocking bootloader? I also live in Denmark and i am actually not sure where they will take my phone to repair, since i bought my phone from amazon UK
In italy i sended in past a nexus 7 with totally screen broken, totally, and bl unlocked, in second year warranty. I received it with a NEW screen, bl LOCKED and last version installed. Here the consumer has always right. It s very difficult that bl unlocked and their proofs can beats the consumer here. The assistent centre says nothing. But obviously the OFFICIAL position of every company will be ALWAYS: if unlocked bl warranty is lost etc etc. In my country it s pratically impossible that they demonstrate the bl unlocked cause the problem. Here the consumer is protect. Luckly.
BurningKoala said:
I've asked motorola europe and they told me that unlocking bootloader=void warranty
Click to expand...
Click to collapse
They would say that, wouldn't they.
Apple said the same thing until the EU dragged them before the European Court, where they lost on appeal.
Would they refuse repair for a faulty phone, either malfunctioning or hardware related, which could not possibly be related to an unlocked bootloader??
Would the Retailer you buy from, if you did not purchase from Motorola directly, also refuse repair or replacement or refund, based on your definite EU two year warranty??
If Motorola persist in this, they will end up as Apple found out, massively fined by the EU, and forced to change the terms of their Euro Area Warranty.
I don't believe they would refuse based solely on an unlocked bootloader, BTW.
Unless the buyer has actually damaged his/her device, but no warranty will cover in the event of self inflicted damage or sabotage.
---------- Post added at 05:03 PM ---------- Previous post was at 04:55 PM ----------
Lauriz7 said:
So we can be on the safe side when unlocking bootloader? I also live in Denmark and i am actually not sure where they will take my phone to repair, since i bought my phone from amazon UK
Click to expand...
Click to collapse
You should be covered by Amazon, the retailer...that is who you have a contract with.
Amazon do honour warranties, and even pay for return postage. I have personal experience of this with Amazon UK, and I live in Ireland.
In general, if a retailer tells you to contact the Manufacturer, for warranty, you just tell them that is up to them, your contract is with the retailer.
That is contract law.
BTW. all above is just in the event of needing to have a phone either replaced, repaired or refunded, under EU Warranty, but rarely is it necessary, as most times devices function quite well, not requiring any recourse to warranty.
If you break a device by your own actions, either software or hardware wise, then you are responsible.
---------- Post added at 05:10 PM ---------- Previous post was at 05:03 PM ----------
denzel09 said:
In italy i sended in past a nexus 7 with totally screen broken, totally, and bl unlocked, in second year warranty. I received it with a NEW screen, bl LOCKED and last version installed. Here the consumer has always right. It s very difficult that bl unlocked and their proofs can beats the consumer here. The assistent centre says nothing. But obviously the OFFICIAL position of every company will be ALWAYS: if unlocked bl warranty is lost etc etc. In my country it s pratically impossible that they demonstrate the bl unlocked cause the problem. Here the consumer is protect. Luckly.
Click to expand...
Click to collapse
This is as it is in all EU countries, but I will admit, Italy took the action against Apple, which has brought the 2-year EU Statutory Warranty into focus...
congrats to Italy for this, which forced Apple to comply:
Apple was fined €900,000 by the Italian Antitrust Authority for not providing consumers with information regarding EU-protected warranty rights, instead misleading customers and pushing their own paid-for warranty, Applecare.
Under EU consumer law, buyers are automatically entitled to a free minimum two-year warranty.
The European Commission also received complaints from 11 countries about Apple’s advertising of product warranties.
But approaches to enforcement of consumer protections differ by country and are inconsistent at a national level, Reding said Tuesday. In Finland and Hungary misleading information appeared to have been removed from Apple websites. No information was available from Malta, Romania, Slovakia and Latvia. In all other countries there were still outstanding concerns.
Read more: http://www.techcentral.ie/eu-commissioner-takes-aim-at-apple-warranties/#ixzz2oDz4X7mH
Click to expand...
Click to collapse
@irishpancake
Yup, italian antitrust is really good luckly.
denzel09 said:
@irishpancake
Yup, italian antitrust is really good luckly.
Click to expand...
Click to collapse
It took years to get apple to give a 2 years lasting warranty. I wouldn't call that "good" since many people had to get their lawyers to contact apple in order to get their iDevice repaired...
Also, 900k€ are NOTHING for apple
pinsicchio said:
It took years to get apple to give a 2 years lasting warranty. I wouldn't call that "good" since many people had to get their lawyers to contact apple in order to get their iDevice repaired...
Also, 900k€ are NOTHING for apple
Click to expand...
Click to collapse
Any amount ll be always too law for apple.
I don t know about idevice. I never purchased an idevice. Luckly.
For my experience with "android" world i never had problems with "service centers" and rom/unblocked bl/other, in the 2 warranty years.
People tend to conflate warranties with rights when in fact they're completely different. The warranty could say "not valid if you have ginger hair" but it wouldn't affect your rights one bit. Just remember the phrase "does not affect your statutory rights"
pinsicchio said:
It took years to get apple to give a 2 years lasting warranty. I wouldn't call that "good" since many people had to get their lawyers to contact apple in order to get their iDevice repaired...
Also, 900k€ are NOTHING for apple
Click to expand...
Click to collapse
It is the legal precedent which matters, not individual outcomes.
What applies to Apple, applies to all, in relation to the statutory warranty.
Whose side are you on, the rights of corporations who phuck ppl over, or the side of the consumer??
Ppl here say, "but, but Moto says void warranty".....so what??
They are wrong, as Apple found out.
There is consumer protection in the EU, it is up to ppl to insist on their rights, not to roll over and play dead.
No doubt Moto would prefer no consumer protection at all. Like most Big Corporations.
Sent from my Moto G using TapaTalk
irishpancake said:
It is the legal precedent which matters, not individual outcomes.
What applies to Apple, applies to all, in relation to the statutory warranty.
Whose side are you on, the rights of corporations who phuck ppl over, or the side of the consumer??
Ppl here say, "but, but Moto says void warranty".....so what??
They are wrong, as Apple found out.
There is consumer protection in the EU, it is up to ppl to insist on their rights, not to roll over and play dead.
No doubt Moto would prefer no consumer protection at all. Like most Big Corporations.
Sent from my Moto G using TapaTalk
Click to expand...
Click to collapse
I'm on the costumer's side, in fact I said that amount of money is nothing for apple because i hoped apple got a higher fine; also, I hope it took less than years to fine apple. I think you didn't understand my comment
Hi all, I cannot find a clear answer on this subject.
I have purchased a 16gb Moto G from Tesco in the UK and it is locked to Tesco network. I know you can get an unlock code from ebay for £2 to unlock the sim lock, but what I want to know is:
1: After unlocking is there ANY form of branding on the phone at all including boot screen logos?
2: After unlocking I have read that the Tesco voicemail number stays on the phone and cannot be changed easily. Is there a way around this without rooting?
3: If I do root it, can I continue to get OTA updates automatically or will it become involved each time a new update is out and will require manually putting on the phone?
1. No 2. Not sure but I've had voicemail and it's from my carrier not tesco 3.I think if you root now your ota is broken
Sent from my Moto G using XDA premium 4 mobile app
1. Not exactly, it looks unbranded, but the software is Tesco specific
2. You can change it
3. Yes, you will get updates if you're rooted, although you might need to reflash stock recovery.
4: Can I just use an unlock code on the phone and then root and then flash the stock retail image onto the phone so it will be like a retail version which will receive OTA updates?
5: Will the warranty be honoured by Motorolla if I did the above?
Rusty! said:
3. Yes, you will get updates if you're rooted, although you might need to reflash stock recovery.
Click to expand...
Click to collapse
Can you explain what this means and how involved it is?
Thanks guys
If you root your phone then it means you must have unlocked the bootloader, unlocking bootloader voids warranty - period.
If you root you *may* have used a custom recovery, if so OTA won't work unless you reflash stock recovery. If you rooted without custom recovery then OTA will work - but now read below...
...however you may find, once rooted and on stock recovery, that the OTA will download but not install. This is because the OTA may know you have messed with the /system partition.
In this case you can grab the OTA from /cache and flash manually.
Whether OTA update installs via normal OTA method depends what checks Motorola include alongside the OTA.
Once you get it installed via one way or another you will probably have to reroot.
It is worth you dong a lot of reading before going ahead with any rooting type activity so you know the consequences.
I would suggest if you have all these concerns you simply get the non tesco version its not going to cost a huge amount more and you can cross off your tesco concerns.
Sent from my Moto G using XDA premium 4 mobile app
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
Rusty! said:
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
Click to expand...
Click to collapse
Hi Rusty, can you link me or talk me though what is involved with this? I do not understand how this is possible without rooting/recovering etc. This is exactly what I want to do I think.
You don't need to unlock bootloader to flash stock ROM. Do a bit of Googling as there are plenty of guides on where to download the stock images and how to flash. I know how to do it, I learnt by using Google and doing some reading. you too can gain the knowledge this way
This covers it: http://www.modaco.com/topic/366786-how-to-flash-to-the-standard-uk-rom/?view=getnewpost
Nice one as I have a Tesco UK Moto G on the way.
Can someone also link the eBay people who unlock for 2 quid, cheers
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
Nice one as I have a Tesco UK Moto G on the way.
Can someone also link the eBay people who unlock for 2 quid, cheers
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
He comes back online tomorrow morning and you can buy then. Should take only minutes usually.
SMGREEN Ebay
I'll check to see if my Tesco Mobile Ireland SIM works first but thanks for the link.
Sent from my Nexus 7 using xda app-developers app
Rusty! said:
Or get the Tesco one and flash the UK retail unbranded software. Don't even need to unlock the bootloader.
Click to expand...
Click to collapse
Did you tried this method?
Yes.
scott_doyland said:
If you root your phone then it means you must have unlocked the bootloader, unlocking bootloader voids warranty - period.
If you root you *may* have used a custom recovery, if so OTA won't work unless you reflash stock recovery. If you rooted without custom recovery then OTA will work - but now read below...
...however you may find, once rooted and on stock recovery, that the OTA will download but not install. This is because the OTA may know you have messed with the /system partition.
In this case you can grab the OTA from /cache and flash manually.
Whether OTA update installs via normal OTA method depends what checks Motorola include alongside the OTA.
Once you get it installed via one way or another you will probably have to reroot.
It is worth you dong a lot of reading before going ahead with any rooting type activity so you know the consequences.
Click to expand...
Click to collapse
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
Sent from my Nexus 7 using Tapatalk
irishpancake said:
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
Click to expand...
Click to collapse
Thanks for the info, must keep this in mind
irishpancake said:
Rooting and unlocking BL does not void your statutory warranty, if you are an EU citizen.
This is a 2 year warranty covering manufacturing or HW faults which occur within 2 years of purchase.
Your manufacturers warranty is in addition to this.
Unless Moto can show actual damage caused by the unlock/root process. The onus is on them to prove this.
People in the EU should check out their local consumer rights web sites.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Really?
The below taken from the Motorola website HERE
UNLOCK YOUR BOOTLOADER
STEP 1 - REVIEW THE RISKS
In case you didn't know, bootloader is a little bit of code that tells your device's operating system how to boot up. Motorola has done the work to make sure your device has a fully optimized, certified and tested version of Android. If you are a developer, unlocking the bootloader will allow you to customize your device, but keep the following in mind:
You will lose all media and content on your device and will need to reinstall all applications downloaded from Google Play.
Applications may not work anymore.
You may lose encryption support.
You may lose some key functions like telephone, radio, and audio playback.
You could cause permanent/physical damage to your device.
Unlocking your bootloader will not change your device subsidy lock status
IMPORTANT!
Please review the warnings below and make sure you completely understand the implications before you proceed
Unlocking your bootloader is not for the faint of heart. Unlocking your device and installing your own software might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage, so please do not unlock or load any software unless you know what you are doing.
You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.
The law still applies. You still need to operate your device in compliance with all applicable laws, rules and regulations prescribed by the FCC, and any other governmental agency for that matter. Your wireless carrier may prohibit unlocked devices from operating on their network.
And now a word from our lawyers. Finally, in order to unlock your device, you need to agree to important legal terms, which can be found on the next page. Agreeing creates a binding legal agreement, so be sure to read them carefully.
Still undaunted? If you are ready to accept all the implications of unlocking the bootloader, which -except for Developer Edition devices- includes completely voiding your device's warranty, then let's get started.
NOTE: You will be asked to sign up/register for My Moto Care to continue on.
Click to expand...
Click to collapse
cra1g321 said:
Thanks for the info, must keep this in mind
Click to expand...
Click to collapse
You are welcome mate....but you will have to be very positive about your rights under the EU Directive, and indeed UK/Irish/EU Country existing law....
no retailer will make you aware of your rights, usually publishing something like this, in their warranty information:
This does not affect your Statutory Rights
Click to expand...
Click to collapse
,
never outlining exactly what those rights are!!!
See this, regarding Apple and their "Warranty" which was found to be illegal in Italian Courts, and subsequently in other EU countries, forcing Apple to change their wording, still not acceptable though.
4 April 2012
Apple has extended its European warranties to include repair of products up to two years after purchase, to bring the company into line with European law.
In March, Apple was defeated in Italian courts for violating a European law that states that companies should offer a free two-year warranty for faulty products. Apple was fined €900,000 for only offering a one year warranty and selling a two-three year warranty to customers. Consumer groups in Germany, The Netherlands and Spain, also asked regulators to get Apple to change its warranty offering.
Before the ruling, Apple offered a one-year warranty for free, but customers were invited to pay for AppleCare for protection in the second and third year. The company attracted criticism for making customers pay for AppleCare when the two-year warranty required by law in Europe should have covered them. In fact, it did cover them, if they chose to pursue it. Apple was found guilty of misleading customers by suggesting selling a three-year protection plan on a product that is technically for two years.
Read more: http://www.techcentral.ie/eu-law-forces-apple-two-year-warranty/#ixzz2pccFnXc8
Click to expand...
Click to collapse
Also, from a consumer champion [Tina Leonard] in Ireland, this is a good synopsis of the legal situation in Ireland, and other EU countries:
Manufacturers warranties v your consumer rights
Why do you need one?
You don’t actually, or at least you shouldn’t. That’s because you have your statutory consumer rights anyway.
Your rights are quite separate to any manufacturer’s guarantee you may have and always exist whether you have a guarantee or not. So, you should view the manufacturer’s guarantee as an ‘extra’.
Under your consumer rights, if a product is faulty you are entitled to a repair, replacement or refund. The obligation to provide the remedy lies with the retailer or service provider (whoever you purchased from) and not the manufacturer.
As for time frame, the legal minimum across the EU is two years but in Ireland under our Statute of Limitations you can make a claim for a faulty product up to six years after purchase. In relation to that time frame though bear in mind the expected life span of the product and general wear and tear issues.
Knowing that you have statutory rights anyway is particularly important when in comes to handing over cash for extended warranties.
Before you even consider it, check what it covers.
It may cover nothing more that what you’re already legally entitled to, so why pay up?
Should you use your guarantee or consumer rights if you have a problem?
I would say that you should always invoke your legal entitlements or statutory rights first. After all, we should always make sure that our rights are honoured, no one can take these rights from you and they’re free.
In practice that means making your complaint to the shop and asking them to provide redress.
However, the guarantee may come in useful if for example, it covers accidental damage (your rights don’t) or if the shop has closed down.
Likewise, if the guarantee covers all that you need, will sort out your problem and you find it easier to deal with the manufacturer, go with it for an easier life!
The main thing is that you know that a guarantee is not all the protection you have.
In fact, consumer law is your key source of protection.
A guarantee or warranty is just something extra that you may use.
Click to expand...
Click to collapse
---------- Post added at 01:21 PM ---------- Previous post was at 12:58 PM ----------
coursemyhorse said:
Really?
The below taken from the Motorola website HERE
Click to expand...
Click to collapse
Well, they would say that wouldn't they!!
Apple said something very similar, and lost in the European Court, and had to pay a fine, and had also to change the wording of their Warranty in Europe to comply with the EU legal position on a two-year period.
As far as I know, Moto are mainly US concentrated, and there is a very different consumer rights culture there than in the UK, or Ireland, or any of the EU countries which are covered by the EU Legally Binding Directive, which has been passed into consumer law in the EU countries, where there was not already such a level of protection available.
Therefore, Moto, or should I say the retailer you bought from, for this is who you have a contract with, can not hide behind the fact that a phone is rooted or has an unlocked bootloader to deny a remedy to a customer who has an obvious hardware/manufacturing fault, or a fault which appeared within two years of purchase, in the EU.
That is why we have law, and it is up to the retailer, or Moto, to demonstrate just how a rooting or unlocking the phone has caused the defect or fault.
Don't forget, in the EU, as I said, your Contract of Sale is with the Retailer, not the Manufacturer, so the remedy is up to the Retailer, and do not be fobbed off by any retailer invoking your Manufactures Warranty.....
in the EU, this Warranty is considered, by law, to be in addition to your existing legal Rights, or your two year minimum Statutory Warranty.
So, Moto, or Apple, or Samsung, can say whatever they like, if you buy a phone from a retailer, and it has, or develops a hardware or software fault, within the specified period, the onus is on the retailer to satisfy your consumer rights, by Repair, Replace or Refund, and you should be offered a choice, depending on how serious the defect is.
That's the Law.
In the EU.
irishpancake said:
You are welcome mate....but you will have to be very positive about your rights under the EU Directive, and indeed UK/Irish/EU Country existing law....
no retailer will make you aware of your rights, usually publishing something like this, in their warranty information:
,
never outlining exactly what those rights are!!!
See this, regarding Apple and their "Warranty" which was found to be illegal in Italian Courts, and subsequently in other EU countries, forcing Apple to change their wording, still not acceptable though.
Also, from a consumer champion [Tina Leonard] in Ireland, this is a good synopsis of the legal situation in Ireland, and other EU countries:
Manufacturers warranties v your consumer rights
---------- Post added at 01:21 PM ---------- Previous post was at 12:58 PM ----------
Well, they would say that wouldn't they!!
Apple said something very similar, and lost in the European Court, and had to pay a fine, and had also to change the wording of their Warranty in Europe to comply with the EU legal position on a two-year period.
As far as I know, Moto are mainly US concentrated, and there is a very different consumer rights culture there than in the UK, or Ireland, or any of the EU countries which are covered by the EU Legally Binding Directive, which has been passed into consumer law in the EU countries, where there was not already such a level of protection available.
Therefore, Moto, or should I say the retailer you bought from, for this is who you have a contract with, can not hide behind the fact that a phone is rooted or has an unlocked bootloader to deny a remedy to a customer who has an obvious hardware/manufacturing fault, or a fault which appeared within two years of purchase, in the EU.
That is why we have law, and it is up to the retailer, or Moto, to demonstrate just how a rooting or unlocking the phone has caused the defect or fault.
Don't forget, in the EU, as I said, your Contract of Sale is with the Retailer, not the Manufacturer, so the remedy is up to the Retailer, and do not be fobbed off by any retailer invoking your Manufactures Warranty.....
in the EU, this Warranty is considered, by law, to be in addition to your existing legal Rights, or your two year minimum Statutory Warranty.
So, Moto, or Apple, or Samsung, can say whatever they like, if you buy a phone from a retailer, and it has, or develops a hardware or software fault, within the specified period, the onus is on the retailer to satisfy your consumer rights, by Repair, Replace or Refund, and you should be offered a choice, depending on how serious the defect is.
That's the Law.
In the EU.
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I was always under the impression in the UK with electrical goods, that you got 1 year warranty from the place you bought it from. Is this not the case? You are saying this is now 2 years? When did this change? The very fact you have to argue the case (from a quick google) suggests this is a grey area as it is. It would be nice if the law was clearer on this. As for Motorola, surely what they say is irrelevant, since I bought the phone from Tesco and my contract is with them? it's whether Tesco would honour the warranty or not really so I guess we should ask them. I suspect they would just quote the Motorola site and claim the same.
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.