Hit here.
I have a Asus MemoPad FHD10 for a while now.
Lately, the screen has been giving some errors. This happens randomly, and after keep pressing the power button it reboot back to normal again. The tablet never fell down.
Has anyone experienced this problem with the FHD10?
I have attached a picture to better ilustrate the problem.
Thanks for your help.
anQUOTE=gulf_c;48617893]Hit here.
I have a Asus MemoPad FHD10 for a while now.
Lately, the screen has been giving some errors. This happens randomly, and after keep pressing the power button it reboot back to normal again. The tablet never fell down.
Has anyone experienced this problem with the FHD10?
I have attached a picture to better ilustrate the problem.
Thanks for your help.[/QUOTE]
I have the same problem. Hope it's am easyfix
Cinaeth said:
anQUOTE=gulf_c;48617893]Hit here.
I have a Asus MemoPad FHD10 for a while now.
Lately, the screen has been giving some errors. This happens randomly, and after keep pressing the power button it reboot back to normal again. The tablet never fell down.
Has anyone experienced this problem with the FHD10?
I have attached a picture to better ilustrate the problem.
Thanks for your help.
Click to expand...
Click to collapse
I have the same problem. Hope it's am easyfix[/QUOTE]
Same problem here. How did you solve it (in case you did it)?
I hope there is a solution...
Same problem
I have more than a 120 ME302c ASUS tablets in my company I have the same problem with many of them. I have sent a few of the tablets for repair but got it back with the same problem. They didn't fix it.
I wished this was the only problem with this tablet. It has so many problems that I would never recommand someone to purchase it.
Screens break quickly (I had a few just cleaning the screen and it broke. Repairing it costs almost the same as buying a new one)
Many of the tablets have charging problems. Charging during the night and they only have 10-15% battery.
The micro USB connector is too sensitive making the charger connection wobble.
Now I have a 15-20 tablets with a fatty like liquid between the touchscreen and the LCD screen.
Many of them just turn off and on whenever they want.
Worst tablet I have ever seen.
I need a back cover for my ME302C
jptib said:
I have more than a 120 ME302c ASUS tablets in my company I have the same problem with many of them. I have sent a few of the tablets for repair but got it back with the same problem. They didn't fix it.
I wished this was the only problem with this tablet. It has so many problems that I would never recommand someone to purchase it.
Screens break quickly (I had a few just cleaning the screen and it broke. Repairing it costs almost the same as buying a new one)
Many of the tablets have charging problems. Charging during the night and they only have 10-15% battery.
The micro USB connector is too sensitive making the charger connection wobble.
Now I have a 15-20 tablets with a fatty like liquid between the touchscreen and the LCD screen.
Many of them just turn off and on whenever they want.
Worst tablet I have ever seen.
Click to expand...
Click to collapse
Hi jptib,
I have a asus memo pad FHD10 (ME302C) and it works fine. But in a couple of days ago, i dropped the tablet, and broke the back cover.
So if you don't want 1 or 2 tablets, can you sell them in parts? And sell me 1 or 2 back covers?
By the way, i'm from Portugal.
Best regards.
Cinaeth said:
anQUOTE=gulf_c;48617893]Hit here.
I have a Asus MemoPad FHD10 for a while now.
Lately, the screen has been giving some errors. This happens randomly, and after keep pressing the power button it reboot back to normal again. The tablet never fell down.
Has anyone experienced this problem with the FHD10?
I have attached a picture to better ilustrate the problem.
Thanks for your help.
Click to expand...
Click to collapse
I have the exact same problem, but only started to experience this after updating the firmware to v5.0.21-20140701.
The tablet is only new for me and didn't produce the fault in the first few weeks. My guess is perhaps a firmware bug (if others are using this same code version) or a hardware problem that is produced over time & use....
Does anyone have a current support ticket with Asus?
I have the same issue from time to time. When my tablet does this it is sometimes accompanied by a loud buzzing sound.
I am on latest firmware and rooted, not sure if that might contribute to it (I rooted from day one).
Same issue on ME102A
I have ASUS MeMO Pad 10 (ME102A) and it makes the same effect randomly like in the first post. Sometimes the screen goes black, or the image begins to run. I made a video about the problem:
I opened a service request. I wondering if they could fix that.
Same issue with ME102A
szajmon said:
I have ASUS MeMO Pad 10 (ME102A) and it makes the same effect randomly like in the first post. Sometimes the screen goes black, or the image begins to run. I made a video about the problem:
I opened a service request. I wondering if they could fix that.
Click to expand...
Click to collapse
szajmon I have the same problem with Asus Memo Pad ME102a
I have tried this:
h t t p : / / landoftechnology.com/2012/fix-for-the-screen-flickering-on-devices-running-android-4-2/
but it does not help.
Could someone from developers confirm that it is firmware related problem?
szajmon I have the same problem with Asus Memo Pad ME102a
I have tried this:
h t t p : / / landoftechnology.com/2012/fix-for-the-screen-flickering-on-devices-running-android-4-2/
but it does not help.
Click to expand...
Click to collapse
Yes, it's definitely not a software problem.
A well-wisher who's nickname is Zadok, sent me a very useful message:
Zadok wrote:
I had exactly the same problem. I watched this video https://www.youtube.com/watch?v=HcEacJWZfB4 And reseated the video cable, now it works fine.
Click to expand...
Click to collapse
In the linked video isn't a MeMo Pad 10, but the video-flexcable and it's connector are the same. When I opened the device, the bigger part of the flexcable was visibly cca. 0.5 mm wide dislocated. In fact, it wasn't in place. So I opened the connector, both connectors of course. Then I pulled out the flexcable, and I pushed it back. Finally I closed the tablet, and since then there is no problem.
I'm very glad, and I'm thankful to Zadok for the helpful tip.
This company has the worst support ever. I sent in my Memo Pad 10 for the screen flickering problem, (told them I already reset it a few times only to have the problem come back), all they did was reset it and send it back. I hardly used the thing, of course the problem is still there and my warranty is up. Guess I will have to pull it apart and fix it myself because their technicians are incompetent and the company built it poorly. I called them to see if they would correct the issue they didn't fix in the first place, no luck.
same problem too!
Related
Hi everyone, this is my first post here. Thanks in advance for any help that you folks can provide.
I've had the TF101 for about six months now, and it's been fine. I was using it yesterday on the train and all was good, but when I got home and took it out of my bag it didn't seem to start up. I thought it might have been a battery issue, so I let it charge overnight. Tried starting it up this morning and I got the same results. So I started looking in to other issues.
The tablet is definitely starting, adb will recognize it in its list of devices, and if I plug it in to my tv or desktop monitor w/ HDMI, I can see and interact w/ the Transformer UI (of course this is kind of painful since I have to do some guessing about where to put my fingers).
I had rooted it using rebound821's scripts and directions here, so tried an unroot to see if that was the problem. I ended up with the same results.
Does anyone here have any insights as to what the problem may be? I'm hoping to avoid sending it back to ASUS, so I'm fine w/ opening it up to look for loose cables.
So I thought that brightness might be the problem. Maybe it was set to 0 and I just wasn't seeing anything on my screen. Sadly, that doesn't seem to be the case.
I tried setting brightness at the path below to to 0, 50, 100.
/sys/devices/platform/pwm-backlight/backlight/pwm-backlight/brightness
Still no luck.
Has anyone encountered anything remotely similar to this (even if similar is just a dead screen)?
There have been others with dead screens reporting what you are, at least I have read a few reports, I think they just had to get them RMA'd, I don't recall anyone 'fixing' a dead screen, especially if you still have adb and touch working then the screen itself and backlight seem to have broken completely- some have reported the backlight dying and thinking the screen was broken, but it was just the backlight (I guess in bright light they could see pixels working, but couldn't make out what was on the screen without the backlight). I still think they had to get it repaired either by Asus or by someone who was capable of doing internal repairs with replacement parts..sorry for your luck
Looks like I'll have to send it back. I took it into the brightest light I could find and couldn't see anything at all. Guess it's the screen and maybe the backlight too. I'm pretty disappointed this happened, the only thing I can think of is that the bag I had it in was hanging from the chair in front of me on the train and it was swaying a little, and that shouldn't be enough to dislodge a connection. Either that or just some freak hardware failure. Still, I guess it's not that common of an occurrence. Thanks for the reply, I'll slink off and try to get in touch w/ Asus now.
I have experience same
My TF101 broke in the same way, screen blank. Conected to tv I`ve got image digital touch work. I shut down my TF101 normaly and screen never go back to live again. Tablet was in a protective bag (when I trave by car), just no reason for not working ( no problem at screen, previously, screen perfect - no dead pixels)
Did you guys get this resolved? I had the EXACT same thing happen yesterday. Was working just fine. Put it in its sleeve, into a protective case, into a briefcase, got home and dead.
HDMI works. I tried to call Asus but they say i'm out of warranty.
Thanks in advance.
Must be something wrong with the connections that it decays over time. I've had mine since October last year and its been fine except for today when I brought it home it wouldn't work.
I was able to fix it though. I held it vertically with the bottom edge down and tapped it firmly on my desk a couple of times. The screen came back on. There is a strong possibility that this will happen again and my tap fix won't work, but it's working at the moment
Asus Transformer screen
elementalfire23 said:
Must be something wrong with the connections that it decays over time. I've had mine since October last year and its been fine except for today when I brought it home it wouldn't work.
I was able to fix it though. I held it vertically with the bottom edge down and tapped it firmly on my desk a couple of times. The screen came back on. There is a strong possibility that this will happen again and my tap fix won't work, but it's working at the moment
Click to expand...
Click to collapse
I had exactly the same problem discussed in this thread. I was also able to bring the screen of my TF101G to life by tapping it firmly on my desk with the bottom edge. It works for now. But it is certainly disconcerting to know that some connection in this rather expensive gadget are loose and all this can happen again. I guess I will not carry my transformer around any more - just leave it at home...
spokey said:
My TF101 broke in the same way, screen blank. Conected to tv I`ve got image digital touch work. I shut down my TF101 normaly and screen never go back to live again. Tablet was in a protective bag (when I trave by car), just no reason for not working ( no problem at screen, previously, screen perfect - no dead pixels)
Click to expand...
Click to collapse
Same problem here had my unlocked bootloader tf101 for awhile now, one of the first ones out... had a great life gave it to my girl when i got the transformer prime and the screen just went out yesterday, still goes in apx mode and still recognized by computer, screen just straight up died, think it's too late for a manufacture warranty, maybe ill look but think it's gonna be no dice... sucks obviously something in the design to make this happen to so many of them...
My TF101 appears to have a dead screen. I am rooted and running Revolver Custom Rom. When connected to my pc, I am able to recognize my device. My screen will not turn on so I cannot use recovery to go back to stock. I am set up to use ADB, however, I am not very knowledgable with ADB. I am convinced I have a bad screen and I am still under warranty. Is there a way to return the TF101 back to stock using ADB? If anyone can point me in the right direction, I can probably figure it out. Otherwise, I may just try and replace my screen and see how that works out. Thanks for the help.
My backlight died on Tuesday. Similar situation of working in the morning, headed into work with it in my bag, no brutal knocks or anything but one jolt just must of finished it off after a year and 2 weeks abuse (yes 2 weeks out of warrenty).
Going to attempt to take it apart this afternoon and play with the ribbon cable as reseating it has solved quite a few peoples problems.
Woo! It worked! Very happy chappy.
Sent from my SK17i using Tapatalk 2
Same thing happened too me, first time i sent it to service, but last time i opened it myself and pushed the connector for the screen thightly in place.. worked nicely
Sent from my Transformer TF101 using xda app-developers app
Screen goes derp
I don't know if I have the same problem or not.
Backstory: I own a Transformer TF101 that I got for my birthday from my girlfriend. It was meant for travel and bs'ing around at home. Took it into work and quickly realized that I could use this for work. That went over so well that the rest of the office became intrigued. Once these came on sale on groupon, the office manager went all in on 10. These are all refurbished transformers with docks.
They have all been handed out and I now have a transformer for home and work. Kind of nice...but I do a lot of site observation so using my personal transformer was a risk that I had to take all on my own (survived a 5' fall off of a parapet wall already).
The problem: From the first 5 minutes that I had the thing, the transformer screen went blank. I opened up google play to download a few apps that I could use for work. Scrolling down I saw some choppyness which I considered the processor/memory having issues loading everything on the screen. Before I knew it - boom blank screen. Rebooted and the loading screen stays on for 2 seconds before the screen goes blank. I can tell it's working because it plays a sound at start up. I can also tell the screen is lit up (it's like it's showing a grey screen because it can't show true black colors). If I hit the power button again it goes completely black. I hit the power button again and the screen flashes to the lock screen and immediately goes blank again. I could do this over and over and over again.
Anybody having the same problem? It's refurbished....I'm guessing apparently I got the dud.
I ran into pretty much the same problem. One morning, the tablet screen would just not turn on. Sometimes, it came on and immediately shutdown, but it is still on the "On" mode. Hit the power button again will bring it to the off mode. Toggle it one more time, sometimes, will turn on the screen a off again. I was able to get it back to work with a factory restore. However, it has the following problems.
1) As soon as I adjust the brightness, the screen will go off again. And there is nothing I can do to bring it back except another factory restore.
2) The screen will flicker (and sometimes produces some clicking sound) when charging with the screen on.
Looks like my TF101 is having same issue, screen gone off suddenly (hdmi shows up in TV fine)...I am going give a try on reseating the cable hoping it resolves the issue.
leonpr, is there some tips/things I have to make sure before attempting this. I found a guide here and another youtube video on this issue as a reference...
Thanks..
Screen won't turn on unless factory reset "fix"
My girlfriend has an ASUS TF101. If the brightness goes up to 60%, the screen is blanked (no backlight either) and the only way to get it to turn back on again is to hard reset. This coincidentally happened at the same time as an update from ASUS. After lots of Googling it does not appear to be related. I was hoping it was and installed several custom ROMS which all experienced the same issue.
As a temporary work around, until I get the guts & the money to be able to replace her tablet if I break it, I found and installed AutomateIt. I set a trigger so that when the screen is turned off, the brightness is set to 50%.
Why trigger when the screen is off instead of when the screen hits above 59%? If you have this same problem, hold the brightness and go all the way until the screen blanks and then still holding your finger on the screen, move it all the way to the left and you will notice that the screen did not come back on. Press the power button once to turn it off and then again to turn it on and you will see the screen at the lowest brightness setting.
So, with the trigger in place, if you accidentally (or one of your rotten kids intentionally:angel raises the brightness above the threshold, simply press the power once to turn off the screen and then press it again to turn the screen on.
Just a note, I ended up installing AutomateIt Pro, Available for $1.60 from the Play Market. The free version works fine, but my girlfriend has been struggling with this issue for a couple of months and after so many hard resets, the little app is more than worth the money.
Have you tried Power + Volume Down for 15 seconds, and then leaving it alone for one minute? It will cold boot. Try that and it may work. Just saying; Hope it will help
Sorry for the necro-bump but here's the actual solution.
Problem: The video cable inside the Transformer comes loose and just needs to be pushed back in.
I can't post a link since I don't have 10 posts yet so just search youtube for the following key words:
blank or no display issue on the asus transformer - fix
The user who posted the video is DoCWaSaBe
Tokyudo said:
Sorry for the necro-bump but here's the actual solution.
Problem: The video cable inside the Transformer comes loose and just needs to be pushed back in.
I can't post a link since I don't have 10 posts yet so just search youtube for the following key words:
blank or no display issue on the asus transformer - fix
The user who posted the video is DoCWaSaBe
Click to expand...
Click to collapse
Just fixed my blank display problem on a TF101 which is well out of warranty. Here is the link. I found the connector loose after dropping my TF101.
Thanks!
Fix lasted for a few days, now backlight dead, tried all cables again. No joy . I hate intermittent faults so ordered a Samsung Galaxy TabPRO 10.1.
I got my TF300T yesterday.
The first thing I did was update the firmware as the device strongly suggested I did. That means I don't know if the problem I have is related to the update or not.
Problem : on waking up (NOT on turning on), on random I will see thick black stripes across the screen (see pic), they stay on upon unlocking the screen, they stay on when going portrait/landscape, usually I will have to wait with the screen off for a little while and the problem disappears but it is nonetheless a fracking annoyance.
I manually upgraded the firmware to .29 (turned out it was the one already on it) without any change. Going through several fora, I saw that it is a known problem, experienced by others, with no official fix, but for some the problem appeared immediately after upgrading to ICS, suggesting the issue is software. However, no word of this problem appears on this forum, suggesting that the problem could be simply a defective device.
My question is : did I get a dud ? In other words, should I return it, or should I wait for a firmware update that may one day solve the problem ?
Any suggestion is welcome, thanks in advance.
E.
definitely return it, i don't think there's a fix for this.
Sent from my ASUS Transformer Pad TF300T
atomicblue said:
definitely return it, i don't think there's a fix for this.
Sent from my ASUS Transformer Pad TF300T
Click to expand...
Click to collapse
Ok, thanks. Anyone else shares that opinion ? i.e. has every one here updated to .29 without any problem like the one described here ?
Thanks.
E.
Emalice said:
Ok, thanks. Anyone else shares that opinion ? i.e. has every one here updated to .29 without any problem like the one described here ?
Thanks.
E.
Click to expand...
Click to collapse
I'd try a cold boot (is that equivalent to a dalvik cache cleansing?).
(cold boot: hold power until it reboots. While still holding power when it's rebooting (the screen goes black) immediately press and hold volume down aswell. Hold both buttons until you see some text in the top left corner (it should be quick). Then RELEASE both buttons and wait).
Looks kind of bad, though.
gasingvar said:
I'd try a cold boot
Looks kind of bad, though.
Click to expand...
Click to collapse
Tried that. Failed :sad:
Happy I bought it from a store, guess I'll return it tomorrow.
Emalice said:
Tried that. Failed :sad:
Happy I bought it from a store, guess I'll return it tomorrow.
Click to expand...
Click to collapse
Ok, I returned it today, got a new one in 10 minutes, they even replaced the screen shield that I had already installed on the faulty device.
So far, no sign of those black stripes, but I have been putting off pushing the update (currently .14). Will report after that if stripes reappear.
E.
Okay, it's been a week now, haven't heard of those stripes again on my new transformer. Definitely was hardware. thanks guys.
My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?
I can't find any causes/solutions online. Any ideas?
Kimusubi said:
My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?
Click to expand...
Click to collapse
I've had the same issue but haven't seen it in a couple days. I was told to cold boot it to solve the problem. After doing that, I haven't seen it again, but I haven't used it as much.
I am having the same issue. Started last night. Froze up first then a bit later went to white screen then rebooted. Today it froze up again...no white screen this time but could not access settings...the icon for settings was there but nothing else. Happen after reboot again...shut it down after that till now. Had been working fine. UPDATE is needed badly...I also have the Acer a700, that has been great so far...much better than this one.
Happened once to me too, i rebooted, and it has not happened since.
Sent from my ASUS Transformer Pad TF700T using xda premium
Haven't had the white screen return yet but I have had a recurring issue with freezing. Tablet was working last night when I put it down...this morning there was no internet connection. Went to settings to turn on wifi and it froze, just like before, only the settings logo and the word settings were visible. Received a message about the program not responding, my options were to close down or wait for program. When I got the white screen before it happened just as described above.
Here is the thing, installed the 9.4.5.26 20120720 firmware update earlier last night...I was hoping that was the fix for this issue but no such luck.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I had a freezing issue only once.
I installed and used an app that ran in compatibility mode.
It started portrait and I think there was no landscape mode at all.
But I tried to turn the tab for that mode and that was that...
Crashed.
So maybe check for running apps that are not compatible ?
My unit had a burning smell come out of the speaker. Memory has been running consistently high 560 - 690 ram. Now I just got the "white screen of death".
Unit is going back for a replacement.
I have been having the same problem. The past couple of freezes occurred whil using google chrome. I have decided to send it back for a refund (thank you Amazon!)
Too bad, I had anticipated the arrival of this tablet for so long.
I returned my first one for tv snow but i did notice that you can wait it out 15seconds or so. Its almost like it is coming out of a deep sleep coma
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Decided to send mine back today (froze again)... who knows how long before I get a replacement...I hope it has no issues or it will go back again and I will get another a700... which has been working great. Sucks because I have to suck up the cost of the screen protector...and buy another.
~zealouz
Asus tf700
Acer a700
HTC Thunderbolt
Samsung Galaxy S3
Worst purchase ever!
I really like Andoid, I currently have a Galaxy S3 phone and I don't have any problems. I really wanted an Android tablet and with the higher resolution the Infinity seemed like the one to get. I have had it for a month and I think this purchase is one of the worst I ever made. With the keyboard and accessories I have around $1000 invested in a tablet that only works part time. It crashes at least once a day while doing different tasks. Just now it was just sitting there on the locked screen and the screen went to all white. Holding the power button didn't do any good and I had to use the reset button. I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.
this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.
AM Radio said:
this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.
Click to expand...
Click to collapse
I've been having this happen a lot. Essentially, I have two things happen:
1. In some app (Firefox, Redfin (we're house hunting), etc) and click something. Tablet freezes. Click something again, and it resets. The next thing you see is the black screen w/ Asus logo.
2. Same as above, but first you get a full white screen for ~10 seconds. THEN it reboots and you see the black screen w/ Asus logo.
It happens at least once an hour under heavy use of the tablet (lots of app switching, browsing the web, etc).
I have:
1. Cold booted.
2. Upgraded to JB.
3. After upgrading to JB, I reset cache and everything *multiple* times before installing all new apps.
Is this a known issue, or are the few people complaining about it just F'd?
I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?
jordanmw said:
I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?
Click to expand...
Click to collapse
I have this issue under Jelly Bean, but never had it happen under ICS. If you are in the same boat, an exchange will likely not help. Your best bet is either to put on a different firmware, or get a different unit all together (ie, not Asus).
Bandacoo said:
I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.
Click to expand...
Click to collapse
The problem is that Asus decided to use a cheap nand chip that has slow i/o speeds which causes the lag. It's not a problem with android. Have a look at a note 10.1 if you want to see a lag free tablet.
Still, I flashed a new rom, and its much improved. And no white screens so far with a few hours of use.
White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.
buhohitr said:
White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.
Click to expand...
Click to collapse
i'm getting this white screen with heavy use - sometimes a couple times a day. never had the problem with ICS. definitely a post-JB thing. it's gotta be a software issue not a hardware problem. a fix will come. in the meantime.....
doody.
Hi,
I just got my Infinity for a few days but there is an annoying problem.
Sometimes it shut it self down automatically and doesn't wake up by pressing neither holding the power button. The reset hole was my only way to get it start up again.
My pad is running on the latest update from ASUS, which is 10.4.4.18 and everything is stock. I haven't unlocked the boot loader, rooted or anything.
I contacted ASUS and they just told me to do a factory reset or suggest that my pad has a hardware problem.
Please help me out!
Thank you!
Have you tried a factory reset? It's probably good advice right now..
I did but it still shut down automatically
I'm thinking about rooting and try the custom roms if it help
Did you have the shutdown bug when you first got your tablet?
From a tablet running CleanROM 2.3
My advice would be to do a factory reset and see if you have the problem before loading *any* apps. This will rule out an app issue causing your problems.
If it still happens without any third-party apps loaded, then I would exchange it (or RMA it if you can't exchange it).
Remember, once you unlock the bootloader (which is required to load custom ROMs), you warranty will be void. So make sure it's not a hardware problem before trying custom ROM's...
Yes, it's a real PIA to do this (factory reset, test before loading any apps, etc), but it's really the only way to determine if it's a hardware problem or not...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I agree with what jtrosky said. Factory reset and don't install any apps (besides from the ones already pre-loaded). If it still is shutting down then it's probably a hardware issue and I would get it exchanged.
TF700T shuts down when docked
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
quietseb said:
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
Click to expand...
Click to collapse
Before you return it, try to download the full version of .20 , do a factory reset then reflash the full firmware. It fixed my shutdown issue.
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
CandyAndy said:
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
Click to expand...
Click to collapse
The things you mention are *certainly* not "normal"! If they are constantly happening, I'd guess that you have a faulty device. I have *never* had a single random reboot, sleep of death or any type of "automatic" shutdown or reboot and I've owned the device since it was released...
Just wanted to make others well aware that none of this is "normal"!!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
well, for the past few days I could reproduce the shutdown / sleep of death 100% of the time... today the tablet stays awake. I have not changed anything since...
Not too confident for the future though...
Since last post the sleep of death has come back. I have tried reflashing the full 10.4.4.20 firmware to no avail.
A friend of mine with a Prime says she has the same thing, but only when the dock is completely discharged.
I have a feeling it appears on mine as soon as the dock has charged the tablet at least once since last full charge. My testing was not consistent enough to confirm that though.
Anyway, I applied today for a repair with my local reseller (Darty) who categorized that as "firmware fault"...
Now it's wait and see
Shutdown/Freeze problem without dock
I have been having the same problem and I'm not using the keyboard dock... I think the tablet just freezes thought since I have to hold the power button for more then 15 seconds to power it back on.... I'm also on the latest 10.4.4.20 firmware.
I think I'm just going to exchange it for another one since it doesn't seem to affect every TF700 device out there....
Got mine back 2 days ago... and sent again back today to my reseller's warranty service.
The ineffective solution was a firmware flash, which I had tried times over anyway.
This time I had the opportunity to demo the trouble at the counter.
Waiting for next try.
forward to asus
Just for the record, my reseller's support service was apparently not able to find the root cause and reported they've sent the device to Asus today.
Waiting for more news!
so I got my Infinity back two days ago.
The tablet has been in my reseller's hands, then sent to Asus in Czech Republic.
I have no idea what has been done... and the fault is still there, though the sleep of death does not appear all the time... only a lot.
Only things I did since I got it back were: connect to a wireless network, OTA-update to latest build, connect my Google account and update pre-installed apps.
My reseller says "no fault found", which is obviously their latest observation (after they got it back from Asus), not the full story (they wouldn't have RMAed it otherwise).
The RMA number on the box gives no result on Asus' website.
I guess I'll have to send it back again... or check other exchange options.
end of that story
After 4 trips to my reseller, 2 trips to the Czech Asus service center and a total 81 days in repair shop, somebody finally acknowledged something was faulty and "some parts were replaced".
Finally got rid of that "dies on dock" problem.
Wow!
This has been quite a trek for you.
You have really stayed in there with your problem.
Thank you for the updates!
:good:
well, the riddance of my original problem was the good part. Other problems arose:
Now I occasionally see the infamous black line I had never seen before.
and I can't unlock, which might be related to having had RMA as stated several times in this and other transformers forums.
anyway, that's another story.
thanks for the support.
Hi,
today I discovered something weird with my TF700.
Some part of my screen seems to be "dead". No reaction if I touch this particular part.
I downloaded a simple Draw App to see, which part is affected...
Here is the result:
http://s7.directupload.net/images/121112/ncc5hb2u.jpg
Could this be a software Issue by any chance? I'm using my TF700 for Unisversity, so I really need it.
And after hearing the horror stories about Asus RMA, I'm struggling with myself to send it back.
Has anyone made a similar experience or has a solution for this?
Thanks for reading
F me. I had the same problem. Took it apart thinking a ribbon cable was loose, and broke the damn thing in the process. PS... don't take it apart. If its not unlocked send it in.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Same problem. I have a dead spot about 1/2" wide running vertically in the center of the screen from the top to the bottom (held in landscape mode). Definitely a h/w problem. I would send mine in for a fix but for the many Asus repair horror stories I have read - I'm afraid of getting something back in worse shape (or no change) from what I send them. Plus, having had it for 3 months I don't know what they might charge me for a repair. I can live with it as I only notice it with a few apps/games.
Dave
after turning off my tablet over the night everything seems to work again ???
the dead spot vanished ...
so this is a software issue? what the hell is wrong with my tf700 ??
Strange. I would monitor it. One possibility is that there is a a loose/dicey connection that causes intermittent loss of functionality. Mine is not intermittent and I went so far as to try a factory reset, all to no avail.