[Q] ADB and fastboot work fine, but no mass storage? - Nexus 5 Q&A, Help & Troubleshooting

Hey guys, how's it going? So I've got a really strange problem, my device is easily accessed and works with ADB and fastboot, but I absolutely can not for the life of me get MTP to work. Windows always installs Google Nexus ADB interface (instead of Nexus 5) even when USB debugging is disabled and MTP is enabled.
Any ideas what to do next?

Usb debugging needs to be enables after rooting and mtp enabked to transfer files. Same with my device. Not really sure of why. Make sure u have the correct driver installed also
Sent from my Nexus 5 using Tapatalk

Mtp is not mass storage btw. There is no mass storage in nexus 5
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Aye sorry, meant MTP.
Well, one of my PCs recognizes it properly in MTP, the other two PCs keep installing the phone as 'Google Nexus ADB Interface'. Both seem to work when I switch it to camera instead. Weird!
Edit: I managed to sort it out kind of, but Windows keeps erroring out on installing an MTP driver for my phone. It worked for my HTC One though...
Edit 2 Just did the cheat fresh install of Windows by ungrading and it sorted out whatever problem was going on with both PCs, so all is well. Thanks for the help though!

Related

[Q] Nexus 5 Not fully detecting

Hi guys. I just rooted my nexus 5 and i used USBDview to uninstall all previous drivers as was stated in Wugs Toolit. Now whenever i connect my phone to the usb port.. it just says "this device can perform faster...." and thats it. I can't see the nexus device in My Computer or devices. i want to transfer files but i can't. please help!
I guess you rebooted PC. Then tried again. Can your device still interact with the toolkit? You removed drivers BEFORE rooting? Have you tried deselecting USB debugging (shouldn't be necessary) to see if you get access? I'm sure others who have had similar problems will help. In the meantime, you can transfer files using the network component on a file manager. I use Estrong but have used File Expert and Ghost Commander as well as Astro File.
Sent from my Nexus 5 using Tapatalk
ritchea said:
I guess you rebooted PC. Then tried again. Can your device still interact with the toolkit? You removed drivers BEFORE rooting? Have you tried deselecting USB debugging (shouldn't be necessary) to see if you get access? I'm sure others who have had similar problems will help. In the meantime, you can transfer files using the network component on a file manager. I use Estrong but have used File Expert and Ghost Commander as well as Astro File.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yupp i tried rebooting removed drivers, reinstalled etc. Even my Nexus 4 isn't detecting now lol! the MTP doesn't detect but PTP the camera interface works. Which is weird. I tried putting usb debugging on and off. Nothing helps.
I tried using another PC, and it works. Something messed up with my laptop i guess? Any solution.. other flash drives get detected but not the nexus.
varun.gid said:
Yupp i tried rebooting removed drivers, reinstalled etc. Even my Nexus 4 isn't detecting now lol! the MTP doesn't detect but PTP the camera interface works. Which is weird. I tried putting usb debugging on and off. Nothing helps.
I tried using another PC, and it works. Something messed up with my laptop i guess? Any solution.. other flash drives get detected but not the nexus.
Click to expand...
Click to collapse
Does it show up under Device Manager? If not see #2 here to get the device driver.
ritchea said:
Does it show up under Device Manager? If not see #2 here to get the device driver.
Click to expand...
Click to collapse
Device Manager Says Samsung Galaxy Android Hone and under it Android ADB Device or something like that..
It doesn't say Nexus 5!
Exact same issue with my Nexus 5 and my VAIO Pro 13. Can't figure out what to do to make it works. Even tried reinstalling windows from scratch. No luck.

No MTP or PTP for Rooted Nexus 5?

I have a rooted Nexus 5. MTP and PTP refuse to work. Doesn't matter how I install/remove drivers or anything. I've tried every trick on the internet and no avail.
The PTP storage used to work when I didn't have root, so what's the deal?
Could this be due to my rooting process? To be honest, I don't remember how I rooted. I'm new to the Nexus scene, having come from a samsung device.
However, I was just having this issue with my older E4GT (GS2 variant) when running rooted/custom roms.
Now, I have a friend with a S4 who decided to get rooted/custom roms and is now having the same issues, except before, both his MTP and PTP worked!
I'm lost and losing hope for this stuff.
aaa12585 said:
I have a rooted Nexus 5. MTP and PTP refuse to work. Doesn't matter how I install/remove drivers or anything. I've tried every trick on the internet and no avail.
The PTP storage used to work when I didn't have root, so what's the deal?
Could this be due to my rooting process? To be honest, I don't remember how I rooted. I'm new to the Nexus scene, having come from a samsung device.
However, I was just having this issue with my older E4GT (GS2 variant) when running rooted/custom roms.
Now, I have a friend with a S4 who decided to get rooted/custom roms and is now having the same issues, except before, both his MTP and PTP worked!
I'm lost and losing hope for this stuff.
Click to expand...
Click to collapse
Is the device showing up under Device Manager (which would indicate that the driver is installed--see #2 here)? This is not a "root" issue. I've run rooted devices for over three years and have only had the problem in the early days with the Pandigital Novel. Have you used USBDeview to look at what you have for USB drivers and to make sure all drivers are being removed? Try another cable and another usb port. Some cables don't handle data, they just charge; cables are a variable in the process.
ritchea said:
Have you used USBDeview to look at what you have for USB drivers and to make sure all drivers are being removed? Try another cable and another usb port. Some cables don't handle data, they just charge; cables are a variable in the process.
Click to expand...
Click to collapse
Yes, I've tried all three of those things. This seems almost to be mission impossible.
I am running rooted stock and my friend is running a new rom altogether. using different computers, but getting the same issue.
See, while I can get Fastboot and ADB to work without a hitch, I can't get PTP or MTP working AT ALL.
ADB and Fastboot seems to be the only thing people are focusing on, and that's not my issue... so It's even harder to find solutions online
aaa12585 said:
Yes, I've tried all three of those things. This seems almost to be mission impossible.
I am running rooted stock and my friend is running a new rom altogether. using different computers, but getting the same issue.
See, while I can get Fastboot and ADB to work without a hitch, I can't get PTP or MTP working AT ALL.
ADB and Fastboot seems to be the only thing people are focusing on, and that's not my issue... so It's even harder to find solutions online
Click to expand...
Click to collapse
So it does show under device manager? Have you right-clicked and updated driver? Step #2 in the link pointed to USB drivers rather than adb. Yes, adb Is the usual culprit, but I've seen quite a few reports of your problem lately. Usually, removing the drivers and allowing the PC to reinstall works. Have you tried wireless to transfer files--at least a temporary solution?
If you're interested (desperate enough) to do a factory reset, I'd recommend WUGS toolkit. It will wipe do backup everything. Revert to stock and unroot. Then root and install custom recovery.
Sent from my Nexus 7 using Tapatalk 4
Happened to me when i rooted the device with wugs. I think because I used the RAW drivers. Just uninstall adb android driver from device manager and all the other drivers that resembles the nexus on usbdeview, reboot . Then put again the usb in the pc , and you are ready to go
ritchea said:
So it does show under device manager? Have you right-clicked and updated driver? Step #2 in the link pointed to USB drivers rather than adb. Yes, adb Is the usual culprit, but I've seen quite a few reports of your problem lately. Usually, removing the drivers and allowing the PC to reinstall works. Have you tried wireless to transfer files--at least a temporary solution?
If you're interested (desperate enough) to do a factory reset, I'd recommend WUGS toolkit. It will wipe do backup everything. Revert to stock and unroot. Then root and install custom recovery.
Click to expand...
Click to collapse
I have tried that too, but I end up with the same outcome. Same drivers I would normally have installed and give me no recognition of the device for file transferring.
Fortunately, knowing how this goes down, as it has happened before with me and my S2, I'm not desperate enough to factory reset. As I would ultimately reach the same issue.
I've been interested in wireless file transferring, but I much more prefer not having to upload the file to something like dropbox or manually setup a server. I'm more into the press-and-go (similar to the plug-and-go method... haha, get it?... made a funny there cause it relates to a cord ordeal) routine.
I haven't actively searched that route yet because I'm in hopes that there is a fix for this problem. I'll get to it if there really is no other choice. So, if there is a program that will allow me that ease of access, I'm open to suggestions!
AkaGrey said:
Happened to me when i rooted the device with wugs. I think because I used the RAW drivers. Just uninstall adb android driver from device manager and all the other drivers that resembles the nexus on usbdeview, reboot . Then put again the usb in the pc , and you are ready to go
Click to expand...
Click to collapse
Seeing this makes me question whether I'm confusing the purpose for each of these drivers or you haven't read what I wrote. However, our circumstances differ. I didn't root through conventional means of the toolkits, I just came across it through my search for driver issues. I have tried the method you are suggesting, as the toolkit driver installation steps take me through that step before I do anything else; but this doesn't work. I end up with the same outcome: Device is recognized and drivers are installed (if I allow windows to automatically search for them), but no PTP or MTP for any file transferring.
ok, silly question : Is it enabled on your android phone? under memory ->tap the 3 dots and you will see mtp/ptp try to uncheck and check.
Otherwise I don't really know anything u could do about it.
By using the NRT or toolkits to root, all of the pc's usb drivers were deleted and new/generic/universal ones installed to re-install custom recovery & achieve root. Go to Control Panel on the PC, do you see Portable Devices listing including the Nexus 5 ? Most likely, no - only Android Interface.
A simplistic approach that worked for me is to roll it back - if you are using PC running Windows OS, use System Restore to go back to a previous state to an earlier (earliest possible) time before - with the N5 disconnected. When the PC is restored, turn OFF USB debugging on the N5, connect via the OEM N5 cable - it should be recognized, then turn ON USB debugging if there are missing drivers - let Windows search & install.
At some point, N5 will be recognized as a Portable Device along wit Android Interface, and "Auto Play" would pop up, with full access to all the SD folders & files. Toggle MTP and PTP if necessary as it might install more drivers - you should be good to go.
Reboot the PC just to reconfirm that everything is back to normal, connect N5 and profit - enjoy.
If this work, please share & if it doesn't - please comment what didn't work.
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!

[Q] Phone won't mount via USB to computer any other ways to get media onto the phone?

Not sure why but ever since I went to 4.4.2 my phone no longer mounts via USB to my mac. I'd just like to be able to easily throw so music from my computer to my phone. I tried using dropbox and Es File Explorer but it's kind of wonky and doesn't always transfer well. Any ideas what I can do to fix the USB issue or other ways I could get files to my phone? Thanks
Airdroid?
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rootSU said:
Airdroid?
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
Click to expand...
Click to collapse
That could work but don't they have a file transfer limit of 100MB a month?
Have you tried the official Android File transfer application from google?
http://www.android.com/filetransfer/
Rarscaryfrosty said:
Have you tried the official Android File transfer application from google?
http://www.android.com/filetransfer/
Click to expand...
Click to collapse
I mean that's what I was using before on my mac. But like I said, it doesn't even mount at all. The AFT app doesn't see a device. Charges fine though via USB.
matthewordie said:
I mean that's what I was using before on my mac. But like I said, it doesn't even mount at all. The AFT app doesn't see a device. Charges fine though via USB.
Click to expand...
Click to collapse
Is USB debugging enabled? I've seen that cause troubles in the past on other android phones when mounting to Mac's.
Rarscaryfrosty said:
Is USB debugging enabled? I've seen that cause troubles in the past on other android phones when mounting to Mac's.
Click to expand...
Click to collapse
I've tried it both on and off and still nothing.
There are several apps that can be used to transfer files via wifi.
https://play.google.com/store/apps/details?id=com.estrongs.android.pop
I had this same problem. What worked was to uninstall the phone driver,download the correct drivers located in the general section, extract to desktop, reboot, disconnect from the internet, and reconnect phone.
edit: just saw you have a mac ooops
matthewordie said:
Not sure why but ever since I went to 4.4.2 my phone no longer mounts via USB to my mac. I'd just like to be able to easily throw so music from my computer to my phone. I tried using dropbox and Es File Explorer but it's kind of wonky and doesn't always transfer well. Any ideas what I can do to fix the USB issue or other ways I could get files to my phone? Thanks
Click to expand...
Click to collapse
Double check your cable, AFT should work, redownload it and try w/ another cable.
jawmail said:
Double check your cable, AFT should work, redownload it and try w/ another cable.
Click to expand...
Click to collapse
I've tried multiple cables already. There's no notification on the phone that it's mounted as a usb mass storage and AFT doesn't see it either.

[Q] Fail to see my Nexus 5 on Win7

Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse
Delete the device in device manager and then let it find it again.
Sent from my Nexus 5 using XDA Free mobile app
Thanks
If you mean to uninstall it, then I did it couple of times, and now again when the device was disconnected. Then I reconnected the device to the USB port, and scanned the deice manager for changes.
I got the same result - see attachement.
Delete then reboot both devices. Connect phone again. If same, delete device and reboot phone whilst still connected
If that fails, delete and use "universal naked driver"
Sent from my Nexus 5 using Tapatalk
dushkin said:
If you mean to uninstall it, then I did it couple of times, and now again when the device was disconnected. Then I reconnected the device to the USB port, and scanned the deice manager for changes.
I got the same result - see attachement.
Click to expand...
Click to collapse
Never seen that before. Your drivers obviously aren't set up right. Google 15 second adb drivers xda and use that to install the drivers. It'll also set up adb/fastboot which you may or may not need. It gives you the option
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Never seen that before. Your drivers obviously aren't set up right. Google 15 second adb drivers xda and use that to install the drivers. It'll also set up adb/fastboot which you may or may not need. It gives you the option
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
No need google.. Section 1b of the resources thread in my signature
Sent from my Nexus 5 using Tapatalk
Are you trying to use ADB mode? If so, and it's not recognizing the device, try using ADB Driver Installer. It worked for me.
dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse
I had a similar issue. In order to get my Windows 7 laptop to recognize my N5, I first turned off USB Degugging then connected my N5 to the laptop. Then it showed up.
Sent from my SPH-L720
optimummind said:
I had a similar issue. In order to get my Windows 7 laptop to recognize my N5, I first turned off USB Degugging then connected my N5 to the laptop. Then it showed up.
Sent from my SPH-L720
Click to expand...
Click to collapse
It's supposed to work fine even with it on, at least it did when I had it on. Tested on Win 7, 8, 8.1 and 8.1U1 lol. I never had any issues with USB ever.
Or use Linux, it'll work right away..
It's not set to Camera (PTP) instead of Media Device (MTP) ?
Case Status
Guys.
Thank you all for your kind help.
I tried at least most of your advises - but there were no joy...
I think that the best I should do now is somehow clean up my system from old drivers and related installations.
So, taking aside the option of reinstalling windows, can you share with me some procedures that will enable me to get rid of all old drivers and files and to reach a state of a clean system, so I can then start reinstalling the drivers again?
Thanks a lot!
Well... here is the solution!!!!
https://www.topnotchtablets.com/FixUSBproblems
dushkin said:
Guys.
Thank you all for your kind help.
I tried at least most of your advises - but there were no joy...
I think that the best I should do now is somehow clean up my system from old drivers and related installations.
So, taking aside the option of reinstalling windows, can you share with me some procedures that will enable me to get rid of all old drivers and files and to reach a state of a clean system, so I can then start reinstalling the drivers again?
Thanks a lot!
Click to expand...
Click to collapse
I have similar problems, and as many times as ive tried to uninstall and reinstall i cannot access it from my 1 laptop. However, another laptop connects fine to it- even though i used the same drivers on both laptops. thats the only way i was able to get it to work for me.
dushkin said:
Hi Guys,
I had a rooted 4.4.2 device, when I got the the 4.4.3 upgrade and I think that from then I cannot see my device on my laptop.
(I am not sure of that because I CAN see it on my work desktop...)
Anyway, whatever I do - I get the following results:
1. Device manager shows me under the "Portable Devices" the brance F:\
2. When I try to install new ADB drivers, it tells me that "WPD fileSystem volume driver" is the best for me...
Storage usb connection setting is set to be MTP.
Meanwhile, I cannot see my nexus 5 files on my laptop
Please assist, Thanks!!!
Click to expand...
Click to collapse

[Q] phone not recognized as storage when connected to laptop

HI all, I seem to have a problem getting my laptop (ubuntu 12.04) to recognize my phone as storage when connected via USB. Here's what happened. I have already enabled USB debugging and USB debugging notify. When I plugged the phone to my laptop I got the usual message on the screen of my phone an when I clicked on it there were 2 tick boxes: one to recognize the phone as camera (that by the way worked) and the other one that recognized the phone as storage: when ticked nothing happened on my laptop, so I unticked both and now that bloody message is not coming up anymore on my phone, I only got one which says "USB debugging connected". ANy idea?
thanks
Disable the USB debugging... It's not needed for storage connection.
Sent from my One using XDA Premium 4 mobile app
HI thanks, ok fair enough but somehow I seem to have messed up with it and I would like to fix it if I can: I can't get the usb debugging mode message up when I connect the phone and the laptop doesn't recognize it as storage, not only ubuntu but even windows! could it be a matter of drivers? If so where can I get them from?
thanks
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
happygolucky919 said:
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
Click to expand...
Click to collapse
Thanks. When I connect the device as PTP it gets connected but when I do it as MTP , computer shows the error that drivers are not installed.
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
IIIIkoolaidIIII said:
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
Click to expand...
Click to collapse
Thanks. That would be of great help.
Dush123 said:
Thanks. That would be of great help.
Click to expand...
Click to collapse
Here are the three guides I have bookmarked relating to MTP, I think the first from Tom's Hardware should fix (download is in 3rd post).
http://www.tomshardware.co.uk/forum/50119-63-devices-working
http://forum.xda-developers.com/showthread.php?t=2390296
http://forum.xda-developers.com/showthread.php?t=2391236
Hope these help.
B
---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------
Oh yeah the other thing I didn't mention is MTP honors your phones security, so if you have a secure lock it won't show up initially until screen is on and device is unlocked.
Same issue, no options under USB computer connection !
boringfrog said:
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
Click to expand...
Click to collapse
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
mkhanemkay said:
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
Click to expand...
Click to collapse
Sorry it was a friends phone so I just returned it to him after try a few attempts. Can you not put your data into the cloud then you can access it on your PC? Good luck.
PC not recognizing OnePlus 2 after update to Oxigen 3.0.1
What seems to solve the problem is to pull down the notifications bar, which shows one notification which gives you multiple options for the USB. Please choose the file download option(usually the second option). Your OPT will show up on the PC.
Thanks and regards to all.

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