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So yesterday I went out to dinner, grabbed my trusty TP2 and put it in my pocket (uncracked), reached out location and pulled it out (cracked). I know there was no impact between the two locations as I simply sat in a car the whole way.
Anyone else have something similar? Glad I have insurance, that's for sure.
Is it possible you had the screen facing out in your pocket? What I mean by that is when I keep mine in my pocket I make sure the screen is against my leg and not facing forward.. Either way, good thing indeed that you have insurance..
it is, but its a coat pocket. I Just couldn't believe it happened as I've had a touch screen phone for the last...3 or 4 years without issue.
if you have made fun of someone that has a case on there hip that is why it happend to you if not then its bad luck.
do you really believe that crack could appear after no physical impact?
I've seen crazier things happen. My one thought was that its quite cold here right now. Either way, I definitely didn't have any impact that I felt, which shouldn't be enough to crack a screen like this did. I just expect more out of HTC I guess.
A screen protector like invisible shield would help i have it on mine...only thing i hear is that when used in ur pocket it can pick up a lot of lint but so far mine hasn't had that problem. any little bit of dust i see on it i just rub it off
I've got ghost armor, when they get back in stock and i claim my insurance i'm going to start using a slip in case.
football0552 said:
So yesterday I went out to dinner, grabbed my trusty TP2 and put it in my pocket (uncracked), reached out location and pulled it out (cracked). I know there was no impact between the two locations as I simply sat in a car the whole way.
Anyone else have something similar? Glad I have insurance, that's for sure.
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Yep. A couple of days ago I got into a car, the TP2 in my pocket (which was hanging...unzipped jacket) closed the door and crack! Lovely cracks spread across the screen of my beloved and not even 30-day-old TP2.
I should have known better, The same thing happened to one of my Moguls earlier this year. The weird thing is, the TP2 still works perfectly. I tried to get a return authorization, but Sprint referred me Assurion, which means $100 deductible. The only good thing about it is that the TP2 is so new, they don't have any refurbs to send out, so I'm getting a new one, with one year warranty. From now on, cases only... no pockets!
Not sure what happened in your case,
A: My assurion deductable was $39... I could have sworn it was $89.
B: I need to find a good stiff slide in vertical case that I can just slide the phone into and out of in my pocket.
C: Assurion says they'll get my phone to me Tuesday (i.e. out Monday).... either they're full of cow chips or they purchased a stock just in case since Verizon is apparently trickling in shipments.
what was the temperature outside ?
if it was decently cold, and your phone was cold as well, cold things always crack easier, especially with a screen this big. smaller the screen, harder it is to break.
haha, well it was cold for this time of year. nothing terrible. about 20 degrees F. I know the size matters, I just couldn't believe it cracked so easily so I was really just fishing to see if its a possible problem. My replacement will be here today and i've been trying to find a good STIFF slide in vertical case I can just keep in my pocket.
I live in Canada and on occasion it gets down to -25 degress c here (-13F)
and I have left many cellphones out in the cold, with no ill effects (although screen response can slow down dramatically while it's cold)
the only thing that would crack it is a dramatic change in temp. over a short period of time, like 80 to -5 and I don't even know about that.
a screen skin is NOT going to prevent cracking, only scratches, the LCD glass is on the inside of the device and a think film doesn't add anything to stability.
my guess is it got flexed are banged in the wrong spot. possibly a few days earlier which weakened it and then lightly banged again when you put it in your pocket...
of course a defect in the internal glass is possible, when you get in to mass production of a product there are bound to be some defects.
mine on the other hand has traveled 10 feet across from say 4 feet up and hit pavement with no more than a 1mmx3mm indent on a corner.
it's in general a well build device (but boy was I sick when that first happened)
My advice, if your insurance costs money.. bring it in with a little story.
"I was sitting at a table and typing away I closed the keyboard, and I couldn't believe it a crack appeared across the screen"
As long as it is a solid crack across the screen with no obvious point of impact, I am pretty sure you will get away with it.. even with out insurance.
Football, Telus here in Canada has a thin hard plastic case for 15 canadian.
it will even prevent your screen from getting scratched. and makes that annoyingly placed "power"/screen blank button harder to push. I am pretty sure all the cdma devices are the same, but I don't know 100% I ordered a verison screen protector, and it fits. but the tolerances aren't as high for that
I had the same thing happen to me just a week ago. Slid it into my pocket and not even three minutes later, pulled it out to use the phone and had fresh cracks spreading across the screen. The phone did not come into contact with anything... Still a mystery to me as to how it happened!!
BTW... If you were looking at the phone in the upright position, the screen cracking started from the left middle of the screen and made it's way across to the bottom right corner. Just wondering if anyone else has had the same pattern.
twasnow said:
I live in Canada and on occasion it gets down to -25 degress c here (-13F)
and I have left many cellphones out in the cold, with no ill effects (although screen response can slow down dramatically while it's cold)
the only thing that would crack it is a dramatic change in temp. over a short period of time, like 80 to -5 and I don't even know about that.
a screen skin is NOT going to prevent cracking, only scratches, the LCD glass is on the inside of the device and a think film doesn't add anything to stability.
my guess is it got flexed are banged in the wrong spot. possibly a few days earlier which weakened it and then lightly banged again when you put it in your pocket...
of course a defect in the internal glass is possible, when you get in to mass production of a product there are bound to be some defects.
mine on the other hand has traveled 10 feet across from say 4 feet up and hit pavement with no more than a 1mmx3mm indent on a corner.
it's in general a well build device (but boy was I sick when that first happened)
My advice, if your insurance costs money.. bring it in with a little story.
"I was sitting at a table and typing away I closed the keyboard, and I couldn't believe it a crack appeared across the screen"
As long as it is a solid crack across the screen with no obvious point of impact, I am pretty sure you will get away with it.. even with out insurance.
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To keep it short, I know, I know, I know, and I know. lol. (Just for an interesting note, being in South Dakota for College I've had it around that cold without a windchill... walking to class and having your eyelashes freeze in a block sucks.)
I was more or less just trying to come up with the most plausible excuse even though I was sure (99.999%) it wasn't the cold. It just completely blew me away that I pulled it out and there was cracks across the screen because at the point I hadn't even dropped the phone and as previously mentioned I wasn't leaning or really touching anything while riding in the car.
Also, generally its not actually glass that's on resistive touchscreen's as far as I know. I wasn't trying to insinuate that the screen skin would help stability at all (actually stiffness... don't get my started about this I've been dealing with stiffness matrices WAY to much lately in class).
I agree in general it seems quite well built, and agree if my case is isolated but I was wanting to make sure it was. A point of note is that the crack originated on the far right side and propogated in a couple of lines across the screen. Really my guess is that the method they use to connect the "glass" (a plastic..?) produces some residual stresses around the edges of the material.
Finally, where do you get the case you have? I really just want a slip case as I mentioned that is pretty stiff so that anything that may possible break the screen gets spread out over the area of the case. I am trying to stay away from a snap on hard case as I find them bulky, get your device dirty, and really don't protect what I want to protect.
Thanks for your input.
wbchristmas said:
I had the same thing happen to me just a week ago. Slid it into my pocket and not even three minutes later, pulled it out to use the phone and had fresh cracks spreading across the screen. The phone did not come into contact with anything... Still a mystery to me as to how it happened!!
BTW... If you were looking at the phone in the upright position, the screen cracking started from the left middle of the screen and made it's way across to the bottom right corner. Just wondering if anyone else has had the same pattern.
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mine cracked middle right and propagated in a crack more or less horizontally across the device and another at about a 45 degree angle towards the bottom of the screen. The instances sound similar just reversed.
The reason your screen cracked was most likely it pressed up against the seatbelt buckle. I have had this happen a couple of times. When driving now I ALWAYS take my phone out of my pocket or remove the case from my belt. As I said, a couple times I left it there and when I buckled up, the buckle of the seatbelt was pressed against my right hip. A little bit of pressure, like from stopping the car, is enough to crack the glass.
So word to the wise, do NOT leave your phone in your pocket or on your belt when you get into a car. Or if you do, put it on the side of your body that is facing away from the seat belt buckle.
docgiggs said:
The reason your screen cracked was most likely it pressed up against the seatbelt buckle. I have had this happen a couple of times. When driving now I ALWAYS take my phone out of my pocket or remove the case from my belt. As I said, a couple times I left it there and when I buckled up, the buckle of the seatbelt was pressed against my right hip. A little bit of pressure, like from stopping the car, is enough to crack the glass.
So word to the wise, do NOT leave your phone in your pocket or on your belt when you get into a car. Or if you do, put it on the side of your body that is facing away from the seat belt buckle.
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Haha, I already do this. Actually, I was in the passenger seat and the phone was in the right pocket of my fleece jacket. I'm just the jacked it what damned me because normally when I put it in my pants I have the screen facing my leg.
Is this something that asurion will cover?
Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
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Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
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Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
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Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.
I realized this weird defect on the screen after almost 2 years of use. It doesn't look like scratch because it has no effect on the display. It is only visible when the screen is off and looked at a certain range of angle.
Has anyone experienced something like this before? Is there any solution other than screen replacement?
Maybe the adhesive is allowing the glass to separate from the LCD?
It looks like oleophobic layer has worn off.
telep said:
It looks like oleophobic layer has worn off.
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I guess you're right. Today I tested it with several droplets of water. Surface is definitely more hydrophobic near the edges of the screen.
Should I spend any money on restoring the coating? Actually my only concern is its appearance. There seems to be no functional difference on affected areas.
You should read "Zen and the Art of Motorcycle Maintenance" by Robert M Pirsig...
It's a book I've read several times, and each time I think I understand it, but afterwards I always think "What was that all about then?"
But the basic question is about quality and a person's attitude to it. In the end he decides that quality is what you like. If you're satisfied with something, then it's of good quality. Another person looking at exactly the same thing might think it's rubbish.
So (end of long introduction... ) if you're ok with the screen in this condition, then there's no point in spending time, effort and money on "fixing" it.
dahawthorne said:
You should read "Zen and the Art of Motorcycle Maintenance" by Robert M Pirsig...
It's a book I've read several times, and each time I think I understand it, but afterwards I always think "What was that all about then?"
But the basic question is about quality and a person's attitude to it. In the end he decides that quality is what you like. If you're satisfied with something, then it's of good quality. Another person looking at exactly the same thing might think it's rubbish.
So (end of long introduction... ) if you're ok with the screen in this condition, then there's no point in spending time, effort and money on "fixing" it.
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Indeed. I meant if there are other things I should be concerned beside cosmetic.
I don't think so - after all, you said that the appearance is your only concern and that it works fine as it is.
Does anyone have screen bleed issues? I'm having a tough time identifying if there are any. Can someone post pictures for reference?
kakatorres1999 said:
Does anyone have screen bleed issues? I'm having a tough time identifying if there are any. Can someone post pictures for reference?
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No I don't have any screen bleeding issue.
But if you aren't sure use an all blck wallpaper and if you see whitish tone near the edges your screen is bleeding.
BlurryXFace said:
No I don't have any screen bleeding issue.
But if you aren't sure use an all blck wallpaper and if you see whitish tone near the edges your screen is bleeding.
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Perhaps a white wallpaper would show any particular screen bleeding than black wallpaper.
I dont need to post pictures, there is rather noticeable bleeding all around the display when using dark wallpaper when brightness is set to more rhan 50% (indoor usage). Especially on top and bottom edge of the display.
1375965485501144093271341 said:
I dont need to post pictures, there is rather noticeable bleeding all around the display when using dark wallpaper when brightness is set to more rhan 50% (indoor usage). Especially on top and bottom edge of the display.
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You don't need to, sir/ma'am, but it'll help a lot if you did.
Sorry sir/ma'am, but i have nothing to take pictures with
1375965485501144093271341 said:
Sorry sir/ma'am, but i have nothing to take pictures with
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That's unfortunate sir/ma'am but I guess it can't be helped.
You are quite correct sir/ma'am, it is unfortunate. I am, however, sorry that i could not be of any help to you regarding this matter.
1375965485501144093271341 said:
You are quite correct sir/ma'am, it is unfortunate. I am, however, sorry that i could not be of any help to you regarding this matter.
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You need not apologize sir/ma'am, it's not your fault to begin with.
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
modit5 said:
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
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These are some pictures of this i don't know correct word "screen bleed,Screenburn"
And it's definitely not a scratch !!!!
modit5 said:
These are some pictures of this i don't know correct word "screen bleed,Screenburn"
And it's definitely not a scratch !!!!
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That's new to me and is quite strange to see. Doesn't look like screen bleed or burn though. Do get it checked at the service centre, and, if possible, enquire from them as to what caused it and keep us updated. Also, playing pubg shouldn't have such drastic effects on a device.
kakatorres1999 said:
That's new to me and is quite strange to see. Doesn't look like screen bleed or burn though. Do get it checked at the service centre, and, if possible, enquire from them as to what caused it and keep us updated. Also, playing pubg shouldn't have such drastic effects on a device.
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Yeah it's really strange!
I don't know if i will get replacement or what coz i bought this 20 days ago.
Let's see what happen.
I've had a similar issue on my old phone. Either you have been cleaning your screen too much (so much that you have "cleaned" away a part of the oleophobic coating) or you have been playing games too much (sliding your finger along the same part of the screen and your sweat dissolved the oleophobic coating little by little). Try placing a couple of water drops on that part of the screen and also on different part of the screen (where there is no "smudge" ). You'll see a difference in the water drop shape. As far as i know, there is no way to restore factory applied oleophobic coating to its original condition.
1375965485501144093271341 said:
I've had a similar issue on my old phone. Either you have been cleaning your screen too much (so much that you have "cleaned" away a part of the oleophobic coating) or you have been playing games too much (sliding your finger along the same part of the screen and your sweat dissolved the oleophobic coating little by little). Try placing a couple of water drops on that part of the screen and also on different part of the screen (where there is no "smudge" ). You'll see a difference in the water drop shape. As far as i know, there is no way to restore factory applied oleophobic coating to its original condition.
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I quite agree with you 2nd point of playing game that is pubg as I already mentioned and as you said "sliding your fingers along same part of the screen" Yes, this could be the reason as the joystick is on the left and it's always sliding there and as the device gets heated I get sweat on my thumb. But I have been playing pubg on my recent Note 5 Pro, I never got any sort of smudge. By the way it's not a cheap phone as it has best specs. But I did not expect this issue and yes I have cleaned with water but it's now permanent. I am little worried about the phone as I will go to the service center today to get replacement or whatever they will say. I will let you all know what will be the result.
Unfortunately, no oleophobic coating is perfect as it will wear off every device/surface over time. It depends on how one uses his/hers phone. I can only speculate that since RN5P and RN7P have different screen materials, the oleophobic coating will perform differently on each device. There are also other factors at play. I hope the service centre will give you a replacement unit, but this case scenario falls under "normal wear and tear" category which is, to my knowledge, not considered as a device defect. Anyway, there are some products out there that claim to restore/reapply the oleophobic coating of a screen, but i really doubt their efficacy. I guess you have nothing to loose if you wish to try some out, but even if they work, their efficacy will not be near as good as a factory applied coating. Good luck.
1375965485501144093271341 said:
Unfortunately, no oleophobic coating is perfect as it will wear off every device/surface over time. It depends on how one uses his/hers phone. I can only speculate that since RN5P and RN7P have different screen materials, the oleophobic coating will perform differently on each device. There are also other factors at play. I hope the service centre will give you a replacement unit, but this case scenario falls under "normal wear and tear" category which is, to my knowledge, not considered as a device defect. Anyway, there are some products out there that claim to restore/reapply the oleophobic coating of a screen, but i really doubt their efficacy. I guess you have nothing to loose if you wish to try some out, but even if they work, their efficacy will not be near as good as a factory applied coating. Good luck.
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Unfortunately, service center only said that this is the first time that this problem we have faced and said you can only get the new lcd panel inspite of replacing the device.
So now I have to replace the lcd panel and have to wait for 7-10 days with submitting my phone to the service center! Without submitting the device they will not replace the lcd which is sad.
modit5 said:
I am facing an issue that is I am getting a vertical line in the above center of the screen which is only seen when i turn off the screen. It isn't a scratch but it feels like the display is burned or something. I don't know why it is happening. I have cleaned the device but that is not getting rid of it. I am thinking to go to service centre to get a replacement or something. Btw i play pubg alot, maybe it is the reason. But this should not a good sign of every RN7Pro customer !
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Playing PUBG a lot doesn't cause screen bleeding, lol. You might have physically damaged the phone consciously or not knowingly.
AbhiAbhiBisht said:
Playing PUBG a lot doesn't cause screen bleeding, lol. You might have physically damaged the phone consciously or not knowingly.
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I respect you answer!
But do you know that I have been using this device since 25 days, thereafter, my device had not felt even once.
Secondly, I use this device with cover that is provided in the mi store worth 349 which is very safe and good cover.
Fortunately, the device was all good when I opened the box and there was no spot, but I have noticed that spot after 15 to 20 days.
I thought that is is nothing just a smudge which can be cleared with a cloth but it doesn't get rid of it.
If I damaged the Device physically then a scratch must be there on the screen where there is a spot, so there is not even a single scratch. By the way if I have damaged it myself then I have to mention that thing in the thread, as I mentioned playing PUBG, because I had a doubt that when I play PUBG daily 3-4 hours the device is heated a lot above the center portion and the place where the spot is as same as the joystick of pubg which is used continuously ! Lastly I had no screen guard on the screen !
modit5 said:
I respect you answer!
But do you know that I have been using this device since 25 days, thereafter, my device had not felt even once.
Secondly, I use this device with cover that is provided in the mi store worth 349 which is very safe and good cover.
Fortunately, the device was all good when I opened the box and there was no spot, but I have noticed that spot after 15 to 20 days.
I thought that is is nothing just a smudge which can be cleared with a cloth but it doesn't get rid of it.
If I damaged the Device physically then a scratch must be there on the screen where there is a spot, so there is not even a single scratch. By the way if I have damaged it myself then I have to mention that thing in the thread, as I mentioned playing PUBG, because I had a doubt that when I play PUBG daily 3-4 hours the device is heated a lot above the center portion and the place where the spot is as same as the joystick of pubg which is used continuously ! Lastly I had no screen guard on the screen !
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Can you provide some photos so we can help you better
It was probably only a matter of time before the structural weakness of the ROG5 started showing in accidents and broken devices. My device is officially broken from damage around the mid section between the 2 batteries and the side USB/cooler port and antenna soft spot - exactly as highlighted on some videos. As a result, connectivity goes on and off and reception is extremely weak.
To be clear, the device has not been bent violently, dropped, smashed or anyhting like that, there are no physical bends visible other than I noticed one corner of the glass back plate looks a tiny tiny bit detached from the body of the phone. I'm guessing the device might have been bent just enough while in a pocket to damage it. No broken glass plates.
Up to you if go for this device but everyone should be aware of this. The device is with ASUS, if they don't fix it under the warranty and the price for fixing it isn't on the low side, I'll take the loss and switch to another brand.
If you're absolutely going for ASUS, the ROG 3 might be a much better choice - It's better built, has better tempretures/battery life, does custom reccovery like TWRP without pain, probably cheaper now and I bet it performs exactly as well as ROG 5 for 99.5% of games/apps during the remaining lifetime of both devices.
I have feeling the ROG 5 is the device ASUS will regret... It's basically an overheated, inefficient,badly tuned version of ROG 3 with a weak body and some overpriced expanded memory..
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
Anubarak16 said:
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
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I didn't believe it either. Normal pocket size and I never carry my phone in the back pocket where you risk sitting on it. My best guess is the device was in a front pocket while wearing jeans and has bent at an angle on the weak point while sitting down or something just enough for some internal circuit or antenna lines to bend or break. Don't put this to test with your own device - you'll wreck it...
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from pressure if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half without breaking that first.
I get dragged into a lot of unplanned physical activity without thinking about preventing stress on the phone. I've been unable to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone and cooler during travel (and add water protection). The case is just slightly too short and the device had to be angled for a tight fit. This would be a lot like placing the phone in a tight pocket. I would be interested to see bend tests done with the cooler.
twistedumbrella said:
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from bending if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half from normal use.
I've mentioned before that I only use my device with WiFi, but I live in an area where a lot of neighbors share their connections and get together often. I play Nerf war, skateboard, and all the other stuff that the younger parents get dragged into by being close with them. I should also mention that I have no kids, so it's not something I consider in my own purchases. Knock on wood that I've never been able to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone during travel (and add water protection). The case is just slightly too short and the device had to be angled for the latch to work. This would be a lot like placing the phone in a tight pocket and the cooler kept it rigid. I would be interested to see those bend tests done with the cooler.
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If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
Andrologic said:
If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
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Both Pro and Ultimate versions DO come with one, but one of the ways to make a cheaper version is to leave out some accessories and sell them separately. They may still expect you to buy it and may not prioritize the concerns of those that don't. Besides, building something prone to burning out and breaking down into the phone is a terrible decision. Lenovo will no doubt get their own backlash for that down the road.
I feel like carrying the phone in a bag or jacket is just as big of a risk. It would make more sense to get a rigid holster or sleeve. I don't feel like the design was sloppy, but definitely not as durable as typical phones. Much like the Nvidia Shield, I am sure there are a lot of things they wanted to make possible that ended up being a lot of compromises.
I'll be interested to see how widespread this becomes and how Asus goes about handling it. The number of imports / exports mean a lot of people are running around without proper warranty coverage.
Wow it makes my Note 10+'s battery replacement look like a cakewalk.
Yeah you don't want to flex this phone...
Update >> ASUS fixed the device. There was damage to both reception as well as reading the SIM slots. The main board had to be replaced. They did it free of charge under the warranty, no questions asked. I think they know they've messed up..
It sounds like Asus covered exactly what is written in the terms of the warranty, which is hardware failure without any obvious signs of abuse. I don't know that I would call it Asus knowing they messed up, but it's good they fixed it and hopefully you will have better luck this time around.
Thank you very much for letting us know. That might at least mean we don't have to worry too much