Wipe device with broken screen - Nexus 5 Q&A, Help & Troubleshooting

So I smashed my LCD a few weeks back and I'm just now getting around to sending it in to LG to be fixed. I'd like to wipe my phone before sending it in. I hadn't unlocked the bootloader or rooted and the phone is still stock. I tried using WUG toolkit but the phone is not in USB debugging mode so I can't connect. I also tried using Android Device Manager but for some reason it will not connect even though I have it powered on (i'm wondering if it's because I don't have a sim card in it?)
Do you guys have any ideas? I was able to delete all the stuff off internal memory but there is still plenty of access to dropbox and email addresses, etc.

jirafabo said:
So I smashed my LCD a few weeks back and I'm just now getting around to sending it in to LG to be fixed. I'd like to wipe my phone before sending it in. I hadn't unlocked the bootloader or rooted and the phone is still stock. I tried using WUG toolkit but the phone is not in USB debugging mode so I can't connect. I also tried using Android Device Manager but for some reason it will not connect even though I have it powered on (i'm wondering if it's because I don't have a sim card in it?)
Do you guys have any ideas? I was able to delete all the stuff off internal memory but there is still plenty of access to dropbox and email addresses, etc.
Click to expand...
Click to collapse
Try USB OTG cable connected to a USB mouse. It worked for me when something similar happened with my Nexus 7

sarkio said:
Try USB OTG cable connected to a USB mouse. It worked for me when something similar happened with my Nexus 7
Click to expand...
Click to collapse
Oh sorry, I should've been more clear, I can't see any of the screen. It's crushed so bad the entrie lcd popped out of the phone and just hangs by the connectors.

Related

USB not mounting and computer does not detect

Ok I have drivers installed and USB debugging is off all the normal stuff and the phone beeps but storage does not show so I can mount the computer does not detect??
Go into settings wireless and networks USB utilities and toggle the setting in there.
Sent from my SAMSUNG-SGH-I727 using xda premium
Try to plug your phone in another USB
MJHawaii said:
Ok I have drivers installed and USB debugging is off all the normal stuff and the phone beeps but storage does not show so I can mount the computer does not detect??
Click to expand...
Click to collapse
Sounds like PC to me, happens reboot PC and phone if it does not help I would suggest plugging it into another computer. If it works then try your computer again. This happened to me before with an external hard drive. Hope you get it worked out.
This also happened to me, it was working properly before but it just stopped. It seems that the phone always detects that there is a USB connected even if there was none, evidence is it is always in the charging state when I check the battery status. I think this is a hardware problem. I'm still looking for a solution for this.
brevin.antonio said:
This also happened to me, it was working properly before but it just stopped. It seems that the phone always detects that there is a USB connected even if there was none, evidence is it is always in the charging state when I check the battery status. I think this is a hardware problem. I'm still looking for a solution for this.
Click to expand...
Click to collapse
USB issues like this will never make sense to me. It's working fine and then not, back and forth. I too am looking for a resolution.
MJHawaii said:
Ok I have drivers installed and USB debugging is off all the normal stuff and the phone beeps but storage does not show so I can mount the computer does not detect??
Click to expand...
Click to collapse
I've never UNCHECKED USB Debugging.... during Odin connections or transferring files between phone and computer. As soon as I plug USB into phone, the USB symbol appears in notification bar and then I press notification to transfer files between computer and phone. My SR internal and external storage are recognized as drive letters on the PC. Try leaving USB Debugging checked and see if that works for you.
Sent from my SAMSUNG-SGH-I727 using XDA App
I had this problem using my front USB port on my computer.
When I switched to the rear USB port, it worked fine.
Well... it kills my DVI KVM every time. But the PHONE works.
djgoodonyafanboy said:
USB issues like this will never make sense to me. It's working fine and then not, back and forth. I too am looking for a resolution.
Click to expand...
Click to collapse
i highly believe this is a hardware problem because mine started when the phone overheat and turned itself off. I already tried resetting to factory setting but still the problem persisted.
brevin.antonio said:
i highly believe this is a hardware problem because mine started when the phone overheat and turned itself off. I already tried resetting to factory setting but still the problem persisted.
Click to expand...
Click to collapse
good point there have been instances where I have had to switch ports to get it to work.
I remember also having the same problem with a USB cable I used with my captivate. This cable worked well with the captivate but when I plugged my Sky, I had the same problem as you. It took me a while to figure it out and change the cable.
Hope it help
y2whisper said:
Go into settings wireless and networks USB utilities and toggle the setting in there.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Thank you.
Hey guys. I recently came across the same problem as the OP.
My phone will not detect that it is connected to a computer, and the computer will say that the device is not detected/has malfunctioned.
I have tried a factory reset, I have tried USB debugging, checking and unchecking, I have tried going into USB Storage and hitting the connect to PC button.
The phone does not connect using any of the 6 USB ports. It does not connect to my home or work computer. I have used two different cables, the stock and a third party one. (I have always used stock, never any third party until now to resolve this issue.)
This problem also came out of the blue, no changes were made. The phone is stock no rooting or flashing. Although that was the plan, but now it seems pointless.
Judging from the responses on many websites, I would have to say it's a software issue that can't be resolved. Or maybe a hardware issue. Either way I'm sending it into Rogers (Canadian carrier it originated from) tomorrow if I can't fix it by tonight.
I would love help from the outside public, but please respond with suggestions that are more intricate than to hit the connect to PC button, as I have exhausted all of those options already.
If this is a random occurrence, (and it seems like a common problem from all the results I get when searching for answers) then this phone model really needs to have a fix or something down the road soon, because this is ridiculous.
EDIT: Also tried reboot of the PC. It's Windows 7 64-bit so shouldn't need drivers either, and it was working fine last week.
If u did all that, u did ur due diligence in troubleshooting the problem. I almost guarantee ur mini-usb is dead, or maybe damaged so that it still allows charge but won't connect to computer. Send it in to Rogers, they should give u a temp phone in the mean time becuz its under warrantt
Yeah I figured something hardware related decided to crap out on me.
Is there a specific cause for this to happen? I plan on rooting and flashing different roms when I get the phone back, and don't want to have this happen again out of warranty, or else I'm screwed.
I try to take good care of my phone, so it's weird that this happened. If it is a common problem, then I guess I'd have to be careful to not do anything on my phone that's not reversible.
icenight89 said:
If u did all that, u did ur due diligence in troubleshooting the problem. I almost guarantee ur mini-usb is dead, or maybe damaged so that it still allows charge but won't connect to computer. Send it in to Rogers, they should give u a temp phone in the mean time becuz its under warrantt
Click to expand...
Click to collapse
Replacing the usb port on some devices arent solving the issue.
For example, i have a usb bricked GT-N7000 and technician said that usb port is working on another device but there is something blocking usb mounting in the emmc. I dont have a bricked emmc, but the thing is i have been searching all over to find a fix for this thing more than a year now.

[Q] No USB connection

So I hadn't really messed with my tablet in quite some time, but I recently came across a ROM I wanted to try (Team EOS 4 - Nightlies TF101 ). My tablet was already rooted running TWRP 2.4. I tried connecting my tablet to my PC to copy the ROM over to my microSD, but it would not recognize as a MTP Device. It would show up under USB Controllers in Device Manager, but as Unknown. I tried to reload the drivers, but was unable to get them to load. I just figured something was going on with my PC. So I copied the ROM straight to my microSD card and put it back in my tablet and flashed. Something went wrong (probably user error), because the tablet would't boot afterwards. So I thought no big deal, I'll just use EasyFlasher and take it back to stock. Put my tablet in APX Mode, but same thing. Unrecognized USB Device. Tried loading Naked Drivers, but it didn't see my tablet as compatible device. So I connected it to my laptop, same thing. So then I downloaded the stock firmware, put it on my MicroSD card, put the card back in my tablet and flashed it back to stock through TWRP. It booted up just fine, but I ran out of time to mess with it because I had to be at work. I just took my tablet and cable with me to work and figured I'd do it there if I got a chance. Later in the day, I connected it to one of our PCs at work, and now it wont ever recognize anything at all is being plugged in. Tried on multiple PCs and even brought it back home, and same thing. Tried to scan for hardware changes, and still nothing. What are the chances there is something wrong with my cable? I have rolled the cable up and carried it around with me in my pocket multiple times. The fact I can't get it to be seen as a MTP and / or APX device is what makes me think it could possibly be my cable. Any suggestions?
Thanks in Advance.
emoti0n
Yeah first thing to try would be the cable. Sadly there's no other way to access APX than through USB. I'm guessing if you can push/pull using ADB or other tools, the tablet itself is just fine.
I bought this cable and it works fine for both data and charging, it just takes a long time to arrive.
Lethe6 said:
Yeah first thing to try would be the cable. Sadly there's no other way to access APX than through USB. I'm guessing if you can push/pull using ADB or other tools, the tablet itself is just fine.
I bought this cable and it works fine for both data and charging, it just takes a long time to arrive.
Click to expand...
Click to collapse
Thanks for your reply Lethe6. I was able to get in-touch with a friend I hadn't talked to in awhile and use his cable (TF300) and it worked just fine as MTP and APX. I even flashed back using EasyFlasher. Also thanks for the link. It's worth the wait IMO. I was scared to order just any ol'cable and find out that it only works as a charging cable, and not data.
Sweet, glad it all worked out!

Phone will not connect as USB

I'm currently on Beans 13 rom and noticed that I cannot connect my phone to my computer via usb, all it will do it charge, I will not get a notification to use usb mass storage or anything like that. I uninstalled the drivers, rebooted my computer and phone, installed the drivers again and still does not give me the usb notification.
I then remembered that I did a nandroid on Beans 12 so I loaded that up and tried connecting to my computer and had the same exact issue. I took my phone to my roommate's laptop who also has a verizon S3 and tried connecting to his laptop. Still just charges, no notification.
I connected his S3 using the same exact cord to my computer and my computer recognizes his phone (although he is 100% stock).
I decided to try and Odin back to 100% stock. I loaded up Odin on my computer (Win 7 Pro 64 bit) and rebooted my computer into the odin/download mode and my computer/odin didn't recognize my phone. At this point I am at a lost. I have a suspicion that maybe the usb port on my phone went bad but in order to replace it with Verizon, I need to odin back to stock. Any one have any ideas?
I apologize if this has been covered before, I used the search and didn't see anything relating this.
NITRO_2 said:
I'm currently on Beans 13 rom and noticed that I cannot connect my phone to my computer via usb, all it will do it charge, I will not get a notification to use usb mass storage or anything like that. I uninstalled the drivers, rebooted my computer and phone, installed the drivers again and still does not give me the usb notification.
I then remembered that I did a nandroid on Beans 12 so I loaded that up and tried connecting to my computer and had the same exact issue. I took my phone to my roommate's laptop who also has a verizon S3 and tried connecting to his laptop. Still just charges, no notification.
I connected his S3 using the same exact cord to my computer and my computer recognizes his phone (although he is 100% stock).
I decided to try and Odin back to 100% stock. I loaded up Odin on my computer (Win 7 Pro 64 bit) and rebooted my computer into the odin/download mode and my computer/odin didn't recognize my phone. At this point I am at a lost. I have a suspicion that maybe the usb port on my phone went bad but in order to replace it with Verizon, I need to odin back to stock. Any one have any ideas?
I apologize if this has been covered before, I used the search and didn't see anything relating this.
Click to expand...
Click to collapse
I'm having the exact same problem with my GS3. The problem started after I flashed Beans B13 as well. I directly downloaded MDOB (it's a stock rooted ROM) and flashed it, but I am still having the issue. I haven't been able to figure it out either. Hopefully someone on here can help us out!
Well I think I solved the problem - at least for me. I tried the USB cable from my Dad's Droid X. Plugged the phone into the computer and everything works. No errors and the drivers installed correctly. I tried the cable that came with my phone (the one I have always used and has worked up until now) and it doesn't work. I get the error with it, but as soon as I use the one from the DX again, it works! Not sure why that is but I would say give it a try for sure! Let me know if it works for you too!
By the way, I got the idea from this thread:
http://forum.xda-developers.com/showthread.php?t=1719539
Take a look if trying the new cable doesn't work!
DROIDLOVERX2 said:
Well I think I solved the problem - at least for me. I tried the USB cable from my Dad's Droid X. Plugged the phone into the computer and everything works. No errors and the drivers installed correctly. I tried the cable that came with my phone (the one I have always used and has worked up until now) and it doesn't work. I get the error with it, but as soon as I use the one from the DX again, it works! Not sure why that is but I would say give it a try for sure! Let me know if it works for you too!
By the way, I got the idea from this thread:
http://http://forum.xda-developers.com/showthread.php?t=1719539
Take a look if trying the new cable doesn't work!
Click to expand...
Click to collapse
Thanks for replying back! I meant to add a post. I got my phone working again. My roommate and I took apart the tip of my usb cable (the one that came with the phone) and noticed the green wire was broken off, so we soldered it back on and my phone was able to connect to my computer finally. Although it wasn't a strong connection and kept disconnecting.
For now I'm using a different cable from my hp touchpad and it's working perfectly fine so everything is all good now
Sent from my SCH-I535 using Tapatalk 2
NITRO_2 said:
Thanks for replying back! I meant to add a post. I got my phone working again. My roommate and I took apart the tip of my usb cable (the one that came with the phone) and noticed the green wire was broken off, so we soldered it back on and my phone was able to connect to my computer finally. Although it wasn't a strong connection and kept disconnecting.
For now I'm using a different cable from my hp touchpad and it's working perfectly fine so everything is all good now
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
That's good to hear! I guess both of our cables just went bad from use or something. Wish I would have tried another cable sooner instead of spending 4 hours installing and uninstalling drivers and wiping and installing ROMs over and over trying to solve the issue! :silly: But good thing we both figured it out! :victory:
I'm having the same problem as well...have now tried 4 different cables, hard reset, and every USB port on my machine and my buddy's computer to no avail. I verified the cables were 'good' on my buddy's gf's gs3 and it worked fine...just wont see mine. Charges just fine just no go on getting any data pass through it seems???

[Q] Desire S, USB not working but charges? Pls help.

Hi
I recently bought a Desire S from a friend. I went about rooting it but when I plugged it into my PC it is not recognised at all, literally nothing pops up on the phone or the PC.
I've checked the settings in the phone and USB debugging is enabled and I always changed default connection type.
I have even booted into Hboot and plugged the USB in, but still nothing.
The phone charges perfectly fine and I've tried plenty of different cables. My other Android phone works perfectly when plugged it.
I'm starting to think its a hardware issue, anyone else heard of this? common problem? any fixes?
Thanks
Re install htc sync and drivers, then remove sync and try again
“Pressure is something you feel when you don't know what the hell you're doing.”*―*Peyton Manning
I have the same problem, sort of. When I plug mine in all is well at first, but give the phone one tiny nudge (or just wait a few minutes) and it goes back to charge-only mode. It's probably a slightly loose connection somewhere in the USB port on your phone.
To be sure, try if it works in Linux. The Linux USB stack sucks infinitely less than what Windows uses.
Thanks for the replies. I tried Ubuntu but exactly the same (it worked with my Nexus 4)
Thats a little annoying, thankfully charging still works, just unsure how long that will last for! plus I cant root it! but I dont exactly need it rooted but I tend to do it anyway.
I've sorted it now. It was a loose ribbon cable, plugged that back in after taking the phone apart and its working.
Bootloader unlocked and custom recovery flashed. Ready to rock.

Help! Can my phone or data still be saved?!

Hi!
Im sure someone asked this before, so i apologize in advance if this thread is a repeat. Anyways, so i was wondering if anyone can help me. I have a OnePlus 6, yes i own it, but ive accidentally exposed it to a river.... Yes i know.... how in the world, lets just say that my brain wasnt operating the way it should have been. In any case, ive sent the phone to be repaired by Rock It Repairs, but unfortunately, they were unable to fix the phone. So the main question is, how can i possibly transfer my data to my PC or, if possible, revive the phone. Everything works besides for the touch. Here are somethings that i already tried.
Already tried a screen replacement. They said that the problem is most likely with the motherboard if the screen replacement didnt work. Theres no motherboard replacements on the market.
USB C port works. (OTG Storage was not enabled) (I ordered an OTG wire earlier so i havent tried it yet, but it probably wont work if OTG storage was not ebabled)
Phone was restarted so I NEED to enter my pattern code to access the device.
Power, volume, and slider works if that matters.
Anyone have any advice on how i can recover my data or save my device???
Can't you connect a mouse and/or keyboard to the USB-C port?
AnonymousBob said:
Hi!
Im sure someone asked this before, so i apologize in advance if this thread is a repeat. Anyways, so i was wondering if anyone can help me. I have a OnePlus 6, yes i own it, but ive accidentally exposed it to a river.... Yes i know.... how in the world, lets just say that my brain wasnt operating the way it should have been. In any case, ive sent the phone to be repaired by Rock It Repairs, but unfortunately, they were unable to fix the phone. So the main question is, how can i possibly transfer my data to my PC or, if possible, revive the phone. Everything works besides for the touch. Here are somethings that i already tried.
Already tried a screen replacement. They said that the problem is most likely with the motherboard if the screen replacement didnt work. Theres no motherboard replacements on the market.
USB C port works. (OTG Storage was not enabled) (I ordered an OTG wire earlier so i havent tried it yet, but it probably wont work if OTG storage was not ebabled)
Phone was restarted so I NEED to enter my pattern code to access the device.
Power, volume, and slider works if that matters.
Anyone have any advice on how i can recover my data or save my device???
Click to expand...
Click to collapse
Did you have adb enabled and pc connected via adb before? You can enter the pattern/pin through adb afaik
---------- Post added at 09:48 AM ---------- Previous post was at 09:42 AM ----------
AnonymousBob said:
Hi!
Im sure someone asked this before, so i apologize in advance if this thread is a repeat. Anyways, so i was wondering if anyone can help me. I have a OnePlus 6, yes i own it, but ive accidentally exposed it to a river.... Yes i know.... how in the world, lets just say that my brain wasnt operating the way it should have been. In any case, ive sent the phone to be repaired by Rock It Repairs, but unfortunately, they were unable to fix the phone. So the main question is, how can i possibly transfer my data to my PC or, if possible, revive the phone. Everything works besides for the touch. Here are somethings that i already tried.
Already tried a screen replacement. They said that the problem is most likely with the motherboard if the screen replacement didnt work. Theres no motherboard replacements on the market.
USB C port works. (OTG Storage was not enabled) (I ordered an OTG wire earlier so i havent tried it yet, but it probably wont work if OTG storage was not ebabled)
Phone was restarted so I NEED to enter my pattern code to access the device.
Power, volume, and slider works if that matters.
Anyone have any advice on how i can recover my data or save my device???
Click to expand...
Click to collapse
Also you can use fastboot to transfer files too in earlier versions of android, idk with encryption enabled.
Try using a usb mouse with the USB C and OTG adapter, I really don't think you'd need to have OTG enabled for that.
So unfortunately, the OnePlus 6 does not detect the mouse or power on the mouse when i connect it with the OTG cable. Yeah apparently, OnePlus has this thing in the settings where you can able OTG storage, but its only for 10 minutes. Also, i did not enable USB debugging so i dont i can use ADB. Fastboot does work, but im not sure what to do from there. Plugging in the OTG cable doesnt do anything in recovery mode. Any other tips?
AnonymousBob said:
So unfortunately, the OnePlus 6 does not detect the mouse or power on the mouse when i connect it with the OTG cable. Yeah apparently, OnePlus has this thing in the settings where you can able OTG storage, but its only for 10 minutes. Also, i did not enable USB debugging so i dont i can use ADB. Fastboot does work, but im not sure what to do from there. Plugging in the OTG cable doesnt do anything in recovery mode. Any other tips?
Click to expand...
Click to collapse
Try booting into fastboot
Then try booting twrp (something like fastboot boot twrp.img, where twrp.img is in current folder)
Once it boots you can use mtp or adb to pull/push files while in twrp.
Same thing happened to a friend of mine with a 256GB OP6. Sadly, your data is gone, because the phones encrypted too there's not much use trying to get the data from outside the OS.
I attempted repairs on this exact OP6 with no success. I tried isopropyl, I also tried a new display flex cable. This made absolutely no difference. I haven't replaced the screen, however it's down it to either being the motherboard, or the display. OnePlus wants €430 for the board and €78 for the display, which totals out the phone.
This is why you always do automatic backups of your photo's etc so that you dont have problems like this..... i think your best option is to send it back to oneplus to get a new motherboard and lucky the oneplus repairs cost aint that high unlike many other brands but no doubt that the onboard mem is on the motherboard also so you still will lose your data

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