Gmail not displaying all unread messages - Nexus 5 Q&A, Help & Troubleshooting

I'm having a strange issue with the gmail app. I'm running the Purity ROM, but I'm not sure this is directly related to that.
My dash clock extension shows the correct number of unread message. Also, when I go to the gmail app, it shows the correct count next to my user name. However, not all of the emails are showing up in the inbox. Pulling down to refresh does not make them appear either. I don't think it has to do with my gmail settings because these are all new messages and I don't have any filtering, priority inbox, or promotional inbox type setup.
Has anyone experience this issue? Is there a way to resolve it by resetting the data or cache for the app?
Any help would be appreciated. Thanks!

Related

Turning off automatic mail deletion on Send/receive in WM6.0

Hi people... WM6.0 is bugging me - every time I send/receive it deletes all of my old mail... Is there any way to turn this off?
Thanks in advance!
No ideas?
I have the same issue with GMAIL, but could not find a setting on the device to stop the inbox deletes. Also, the gmail pop3 settings online are not that clear on what to do?
I have the same problem, and the only way I found to keep my important mail, is by moving them to the spam folder...
If you configure the settings for the mail account to download "All messages" then they won't get deleted unless you delete them manually (in which case they'll disappear next time you send/receive). Just make sure you've only got what you need in your server Inbox....or you've got an unlimited data plan as it may take a while to download them all!!
By default, new mail accounts are setup to download "messages from the last three days" IIRC, which is why messages older than that will disappear from the phone's Inbox on a send/receive.
HTH,
Mark.
Mark Crouch said:
If you configure the settings for the mail account to download "All messages" then they won't get deleted unless you delete them manually (in which case they'll disappear next time you send/receive). Just make sure you've only got what you need in your server Inbox....or you've got an unlimited data plan as it may take a while to download them all!!
By default, new mail accounts are setup to download "messages from the last three days" IIRC, which is why messages older than that will disappear from the phone's Inbox on a send/receive.
HTH,
Mark.
Click to expand...
Click to collapse
gmail has a problem that it deletes any read mail. Kinda sucks, but it happens
In the Gmail options (not on your phone, but on the webpage) you can set it to retain a copy of the mail after POP retrieval.
bowlopho said:
gmail has a problem that it deletes any read mail. Kinda sucks, but it happens
Click to expand...
Click to collapse
It's not a GMail problem, this happens with all my POP3 accounts. My retrieval settings are already on All Mail - any more bright ideas?

Q: Unread email notification stuck in TF3D

I have a Sprint Touch Pro and the new email notification is stuck in TF3D. It was working fine for a few days, but now it always says I have 1 unread email. I am not syncing email with activesync, just using IMAP gmail. I removed my gmail account and did a soft reset... it still shows 1 unread email. It's driving me nuts! If I actually have 1 unread email in gmail, it shows I have 2. If i have 0 unread emails, it shows I have 1. Where the heck is this setting stored? Something is obviously stuck but I can't find it. Thanks in advance.
I seem to be having this problem myself, but with the voicemail notification.
Keeps sayins I have 1 new voicemail, but when i check it, i don't have anything there.
bump. I'm sure others will experience this. 2 friends at work have the same thing happening to them as well. Anyone have any ideas?
Try clicking on All Messages... in the mobile outlook window check all your accounts (sent, inbox, drafts, etc.) and make sure there is no unread mails. I had this happen to me after I setup a new account. There is a new default mail that is created when you create a new account that I had missed.
If you still can't find it... try this http://forum.xda-developers.com/showthread.php?t=435090&highlight=email+unread
myculito said:
I seem to be having this problem myself, but with the voicemail notification.
Keeps sayins I have 1 new voicemail, but when i check it, i don't have anything there.
Click to expand...
Click to collapse
Having the same problem with "1 New Voicemail" in TF3D and the little icon in status bar I select dismiss voicemail notification but it stays there.
: Edit Myculito are you using Phone Alarm by any chance?
I just "tap and held" on the notification on PhoneAlarm and said "Reset Count" and it seems to be gone now,
Jules
Just wanted to post my fix.
I do not have the issue with voicemail, only the new email notifications.
The steps that alexk1f described worked like a charm... just forgot to update my thread that it was solved. Thanks alexk1f!
ZaJules said:
Having the same problem with "1 New Voicemail" in TF3D and the little icon in status bar I select dismiss voicemail notification but it stays there.
: Edit Myculito are you using Phone Alarm by any chance?
I just "tap and held" on the notification on PhoneAlarm and said "Reset Count" and it seems to be gone now,
Jules
Click to expand...
Click to collapse
Jules, I'm not using PhoneAlarm.
I fixed the stuck Voicemail issue. I made a call, and left 2 new voicemails to make sure that there were at least messages there.
I then checked my voicemail from the phone, and all is good now.
There is a cab to fix this. Search through the English ROMeOS thread in the ROM development forum
So the fix was for vmail but not messaging. What it looks like is that TF3D has old text messages wedged in cached somewhere - I had two text messages that kept showing up despite deletes. They finally stopped getting delivered and the inbox is clean but the image and notification persists.
Try SKTools and clear the notification queue.
I have this issue too on my Touch HD
I have cleared duplicate notifications in the queue, but I am unsure what else to clear, and the 1 mail notification is still there.
Any other ideas?
OK fixed, it seems as though that damn ghost email had been created in two places, not just in my email inbox, but also in the activesync one, which I hadn't even set-up.
Probably worth going through every single folder in messaging even if you think you know better
LoTekJunky said:
I have a Sprint Touch Pro and the new email notification is stuck in TF3D. It was working fine for a few days, but now it always says I have 1 unread email. I am not syncing email with activesync, just using IMAP gmail. I removed my gmail account and did a soft reset... it still shows 1 unread email. It's driving me nuts! If I actually have 1 unread email in gmail, it shows I have 2. If i have 0 unread emails, it shows I have 1. Where the heck is this setting stored? Something is obviously stuck but I can't find it. Thanks in advance.
Click to expand...
Click to collapse
Try this when you go to email tab select inbox and see if you have any email in one of your inboxs I had the same problem and when i went to inbox i found an email that wasnt being accessed from the tab.
Hope it works for you
Try this
fixunreadcount:
http://www.google.nl/search?hl=nl&q=fixunreadcount.exe&meta=
seems if you go accounts> then hit the account that its reporting on it will clear it. Works for me anyway. RSS hub does this also... well Dont try to read while downloading i think it happens when i retreive attachments.
alexk1f said:
Try clicking on All Messages... in the mobile outlook window check all your accounts (sent, inbox, drafts, etc.) and make sure there is no unread mails. I had this happen to me after I setup a new account. There is a new default mail that is created when you create a new account that I had missed.
If you still can't find it... try this http://forum.xda-developers.com/showthread.php?t=435090&highlight=email+unread
Click to expand...
Click to collapse
This worked for me. Thank you. I was like "theres no email there! F-ing thing sucks!!"
i had the voicemail issue.
i saved my self a new mail and then deleted it . it got rid ofthe notification.
thanks to the poster who suggested it.

Weird issue with Facebook Sync

Somehow I lost all my contacts today. No big deal, I don't talk to THAT many people and can just get their numbers again. However, I decided to sync my facebook contacts. I noticed something weird. With the contacts that were imported using Facebook, when I go to text that number I cannot search for the name. It will not auto populate in the "Name" box of the text message. Numbers that I manually add to my contact list work just fine. Also, my contacts are not keeping their Facebook profile picture in text messages. In the call log its fine. Anyone experience this?
1. You shoulda synced them over google contacts...
2. Delete/wipe cache of facebook and reinstall it, see if that works (reboot inbetween)

[Q] When I log out of Hangouts, SMS disappear

Stock Nexus 5 on T-Mobile.
Have somehow gotten into a situation where my SMS and MMS messages in Hangouts disappear from view (in Hangouts) if I log out of Google+/Hangouts. Log in - they appear - log out, they disappear.
Have even tried clearing all MMS and SMS, logging out of Google+/Hangouts, and then restoring the SMS/MMS messages. Nothing. No messages seen (in Hangouts). And then I log back in to Google+/Hangouts, and wham! they reappear.
Somehow, Hangouts has decided that all of my MMS/SMS messages belong in my Google+/Hangouts profile, and if I'm not in that profile, I don't need to see my SMS/MMS (in Hangouts).
[Third-party SMS/MMS apps remain OK, however the messages are messed up - wrong order, SMS show with a blank title line, etc]
What is going on, and how can I fix this?
You probably just have to close it and re-open it (if it's still set as the default SMS app), but the bigger question is...
Why do you keep logging out and back in to Google+/Hangouts?
BKPhil said:
Stock Nexus 5 on T-Mobile.
Have somehow gotten into a situation where my SMS and MMS messages in Hangouts disappear from view (in Hangouts) if I log out of Google+/Hangouts. Log in - they appear - log out, they disappear.
Have even tried clearing all MMS and SMS, logging out of Google+/Hangouts, and then restoring the SMS/MMS messages. Nothing. No messages seen (in Hangouts). And then I log back in to Google+/Hangouts, and wham! they reappear.
Somehow, Hangouts has decided that all of my MMS/SMS messages belong in my Google+/Hangouts profile, and if I'm not in that profile, I don't need to see my SMS/MMS (in Hangouts).
[Third-party SMS/MMS apps remain OK, however the messages are messed up - wrong order, SMS show with a blank title line, etc]
What is going on, and how can I fix this?
Click to expand...
Click to collapse
It is kind of a two part app. a standalone sms app and a sms/hangouts app at the same time. When you are logged into hangouts you are smsing in that part of the app. If you sign out you are not longer in the combined app. You are now in the stand alone version. If you don't use hangouts stay signed out. If you do use hangouts stay signed in. It is kind of "it is what it is" thing. It may change later but for now with this first release for integration that is how it acts.
BKPhil said:
Stock Nexus 5 on T-Mobile.
Have somehow gotten into a situation where my SMS and MMS messages in Hangouts disappear from view (in Hangouts) if I log out of Google+/Hangouts. Log in - they appear - log out, they disappear.
Have even tried clearing all MMS and SMS, logging out of Google+/Hangouts, and then restoring the SMS/MMS messages. Nothing. No messages seen (in Hangouts). And then I log back in to Google+/Hangouts, and wham! they reappear.
Somehow, Hangouts has decided that all of my MMS/SMS messages belong in my Google+/Hangouts profile, and if I'm not in that profile, I don't need to see my SMS/MMS (in Hangouts).
[Third-party SMS/MMS apps remain OK, however the messages are messed up - wrong order, SMS show with a blank title line, etc]
What is going on, and how can I fix this?
Click to expand...
Click to collapse
hangouts is designed to stay logged in... but best way to fix it would be get a MSG app and use that for texts and then log in to hangouts when you want to use it.. Or stay logged into hangouts all the time
motcher41 said:
It is kind of a two part app. a standalone sms app and a sms/hangouts app at the same time. When you are logged into hangouts you are smsing in that part of the app. If you sign out you are not longer in the combined app. You are now in the stand alone version. If you don't use hangouts stay signed out. If you do use hangouts stay signed in. It is kind of "it is what it is" thing. It may change later but for now with this first release for integration that is how it acts.
Click to expand...
Click to collapse
Would have understood if new messages I sent from Hangouts had ended up in the 'combined' app. But surprised that my old SMS messages from last week, month and year get hijacked into 'combined app' as soon as I activate SMS functionality within Hangouts, and won't show unless I'm logged in.

Hanouts Contacts Problem

Guys, a strange Hangouts problem - When I add new contacts, if I receive a Hangouts message from them, in the Hangouts list of messages it only shows their mobile number - not their contact name. The strange thing is that in Notifications and when I go into that contacts message it actually shows their name.
So, in short - I have a contact stored with their name and number. If I receive a Hangout message from that person it DOESN'T show their name in the Hangout list of messages. BUT it does show their name once I open that message. It also shows their name in Notifications!
Strange!!!
A1ps said:
Guys, a strange Hangouts problem - When I add new contacts, if I receive a Hangouts message from them, in the Hangouts list of messages it only shows their mobile number - not their contact name. The strange thing is that in Notifications and when I go into that contacts message it actually shows their name.
So, in short - I have a contact stored with their name and number. If I receive a Hangout message from that person it DOESN'T show their name in the Hangout list of messages. BUT it does show their name once I open that message. It also shows their name in Notifications!
Strange!!!
Click to expand...
Click to collapse
I have this issue sometimes. Sometimes clearing the cache for Hangouts or removing the thread works.
Thanks for the suggestion. Alas that didn't work for me! Strange!
I really like the N5 but there are so many little niggles with it... annoying little niggles... that can lead a man to jump ship back to fruit, which is good for you!
A1ps said:
Guys, a strange Hangouts problem - When I add new contacts, if I receive a Hangouts message from them, in the Hangouts list of messages it only shows their mobile number - not their contact name. The strange thing is that in Notifications and when I go into that contacts message it actually shows their name.
So, in short - I have a contact stored with their name and number. If I receive a Hangout message from that person it DOESN'T show their name in the Hangout list of messages. BUT it does show their name once I open that message. It also shows their name in Notifications!
Strange!!!
Click to expand...
Click to collapse
Sign out and sign back in seems to be the best solution so far.
A full uninstall of hangouts then reinstall will work every time.
outofthisworld said:
Sign out and sign back in seems to be the best solution so far.
A full uninstall of hangouts then reinstall will work every time.
Click to expand...
Click to collapse
Thanks. I've tried signing out and back in again. That didn't work. Will try uninstalling and reinstalling it. I'm presuming I will lose my existing messages, right?!?!?
Happens to me when I add a number to my contact list, I myself have tried clearing cache and reinstalling etc, still the same.

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