I just got my nexus 5 the other day and am noticing what I think is screen lift. When I push with a bit more pressure than normal on the edges, near the top I can hear a popping noise and feel the screen moving just a bit. Has anyone else felt/seen this? How awful is LG's replacement process? Should I just deal with it? I should be getting a case tomorrow so I might see if that gets rid of it for now.
I'd RMA it if I were you dude. It isn't that bad of a process. They send you the phone first and once you get it you send back the old one. You never know what other problems you might encounter with your device in the future.
Sent from my Nexus 5 using Tapatalk
jmelick07 said:
How awful is LG's replacement process? Should I just deal with it?
Click to expand...
Click to collapse
You won't be dealing with LG at all since you've had the phone less than a month, you'll be dealing with a Google representative. Be prepared to have them put a hold on your credit card for the amount of a replacement phone, until you mail your phone back to LG warranty. The Google rep will email you a shipping label to print out, and they cover the shipping costs.
Here are the numbers for the Google Play hardware support team.
https://support.google.com/googleplay/answer/3053039?hl=en
Texan1836 said:
I'd RMA it if I were you dude. It isn't that bad of a process. They send you the phone first and once you get it you send back the old one. You never know what other problems you might encounter with your device in the future.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Ahh, I didn't know they sent a replacement first, that makes this seem much less painful. What does RMA stand for though? Sorry, I don't come to these forums often.
jmelick07 said:
Ahh, I didn't know they sent a replacement first, that makes this seem much less painful. What does RMA stand for though? Sorry, I don't come to these forums often.
Click to expand...
Click to collapse
Return Merchandie Authorization I think
Sent from my Nexus 5 using Tapatalk
Does anyone think they'd give me issues? You can't see the lifting (because of the lip that goes above the edge of the glass, but it is audible and you can feel it when you push just a bit hard.
jmelick07 said:
Does anyone think they'd give me issues? You can't see the lifting (because of the lip that goes above the edge of the glass, but it is audible and you can feel it when you push just a bit hard.
Click to expand...
Click to collapse
I doubt it. I don't think they really check too much into the defects.
Sent from my Nexus 5 using Tapatalk
Related
Hello everyone,
my Photon Q fell two days ago and since nothing really happened except that the slider mechanism feels more lose than before, I wanted to ask you guys if 1) with your phone it is the same or 2) do you have an idea how to make it "tight" again?
I opened the phone but couldn't really find out what causes this gap on the left side (when the phone is closed and you are looking at the front). Even it's cosmetic (for some ) it bugs me a lot
Thanks
I've got the same issue, but I thought it could be an issue caused by a fall of the Photon Q.
Loader009 said:
I've got the same issue, but I thought it could be an issue caused by a fall of the Photon Q.
Click to expand...
Click to collapse
So yours fell too? Its probably due to the fall
Sent from my XT897 using xda app-developers app
Mine has been like this since day one. Thought it was just crappy manufacturing. MUCH more loose compared to my old Epic4g
judogti said:
Mine has been like this since day one. Thought it was just crappy manufacturing. MUCH more loose compared to my old Epic4g
Click to expand...
Click to collapse
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.
Solust said:
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.
Click to expand...
Click to collapse
Yes, I think so too. Before the drop it fit nicely...Hmm...but noone knows what to do to get it like that again?
Sent from my XT897 using xda app-developers app
I'm not experienced in hardware repair or mods, but if you can separate the two parts of the phone it looks like it has a single hinge with two rails for the slide mechanism. I don't think those would be damaged based on your pictures but there are also two pieces of metal, one on each side of the display connector. My bet would be that one of those got dented. The two pieces seem to be used as a stopping point for the slide as well as distancing/orienting the display.
Solust said:
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.
Click to expand...
Click to collapse
Nah, Im less than thrilled with this phone, I hope it dies soon and I'll switch models. I love having a slider but there are too many disappointments with this one looks like I'll have to go with an S3 or S4.
judogti said:
Nah, Im less than thrilled with this phone, I hope it dies soon and I'll switch models. I love having a slider but there are too many disappointments with this one looks like I'll have to go with an S3 or S4.
Click to expand...
Click to collapse
Congratulations. You came to say that you don't like this phone and happened to bring nothing to this conversation. We won't miss you.
Solust said:
I'm not experienced in hardware repair or mods, but if you can separate the two parts of the phone it looks like it has a single hinge with two rails for the slide mechanism. I don't think those would be damaged based on your pictures but there are also two pieces of metal, one on each side of the display connector. My bet would be that one of those got dented. The two pieces seem to be used as a stopping point for the slide as well as distancing/orienting the display.
Click to expand...
Click to collapse
Thanks, Solust, for your ideas. I've been thinking the same. I inspected both of them, when I opened the phone and one felt a little lose. Not as lose as the upper part of the phone feels now, though. Can you confirm that it are those things you were mentioning?
oTToToTenTanz said:
Thanks, Solust, for your ideas. I've been thinking the same. I inspected both of them, when I opened the phone and one felt a little lose. Not as lose as the upper part of the phone feels now, though. Can you confirm that it are those things you were mentioning?
Click to expand...
Click to collapse
At this point I do think it is beyond me and I'm a bit surprised someone more familiar with hardware hasn't stepped in yet. Might be worth a try PMing someone involved in the SIM mod.
The two metal pieces I was thinking of are on the keyboard portion of the phone. On the back of the display portion they create a mild groove the same size as the groove for the rails. One groove is left halfway up the phone and the other between that groove and the top of the phone. When the phone is together the display cable fits perfectly between them.
I'm sorry, all I can really do is speculate. I really don't know enough about this sort of thing. I may be mistaken as to what these parts are.
Solust said:
At this point I do think it is beyond me and I'm a bit surprised someone more familiar with hardware hasn't stepped in yet. Might be worth a try PMing someone involved in the SIM mod.
The two metal pieces I was thinking of are on the keyboard portion of the phone. On the back of the display portion they create a mild groove the same size as the groove for the rails. One groove is left halfway up the phone and the other between that groove and the top of the phone. When the phone is together the display cable fits perfectly between them.
I'm sorry, all I can really do is speculate. I really don't know enough about this sort of thing. I may be mistaken as to what these parts are.
Click to expand...
Click to collapse
I think it is pretty impossible to fix a dent in the hinge, right? But would that http://www.ebay.com/itm/MOTOROLA-PH...e_Replacement_Parts_Tools&hash=item20d0b14dc6 fix my problems?
^ I'm pretty sure it wouldn't. My Q is suffering from the very same problem, though I got over it quite a while ago since it's kind of a 'minor' issue I actually have the same exact part sitting on my desk right now, my listing on eBay to sell it just ended haha. I could test it out for you, if you really would like to know.
Sent from my XT897 using Tapatalk 2
xLoveHateLegend said:
^ I'm pretty sure it wouldn't. My Q is suffering from the very same problem, though I got over it quite a while ago since it's kind of a 'minor' issue I actually have the same exact part sitting on my desk right now, my listing on eBay to sell it just ended haha. I could test it out for you, if you really would like to know.
Sent from my XT897 using Tapatalk 2
Click to expand...
Click to collapse
Haha, interesting I'm not so sure either, but I'm eager to do it lol. Hence I bought this yesterday night, although I'm not even sure how this hinge is fixed on the phone (glue etc?). I'd sure like to know how u fare, fella!^^
Sent from my XT897 using xda app-developers app
There's no glue, it just slides under these 3 little slots on the left side
Sent from my XT897 using Tapatalk 2
xLoveHateLegend said:
There's no glue, it just slides under these 3 little slots on the left side
Sent from my XT897 using Tapatalk 2
Click to expand...
Click to collapse
So why didn't u try it?^^
Sent from my XT897 using xda app-developers app
Hey everyone, today I noticed a small white spot on my screen as I was using Google now. It doesn't just appear on light backgrounds, its always there, but more noticeable on light wallpapers.
I need to know if I would be covered by warranty and if they would replace it with this issue, or if there is a fix, that would be great. A picture is attached.
Thanks to anyone that can help and if you have questions just ask me.
Sent from my Nexus S using Tapatalk 4
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
theatomizer90 said:
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
Click to expand...
Click to collapse
Would they replace it? I have ocd and this is making my very agitated when I use my tablet.
My brother says they won't even see it and then they'll laugh at me.
Sent from my Nexus S using Tapatalk 4
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
TechMitchell said:
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
Click to expand...
Click to collapse
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
mr.fast said:
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
Click to expand...
Click to collapse
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
TechMitchell said:
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
Click to expand...
Click to collapse
No problem.
Did the issue get resolved?
mr.fast said:
No problem.
Did the issue get resolved?
Click to expand...
Click to collapse
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
TechMitchell said:
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
Click to expand...
Click to collapse
If it was mine I'd struggle too.
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Nikorasu said:
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Click to expand...
Click to collapse
You can move the "dot" around on the screen (different locations). On my watch it comes and goes. I think it may have something to do with the fitness app. It is certainly no defect on the screen.
First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app
imablackhat said:
First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Hell yea I would send a new device back over a dead pixel, you shouldn't have dead pixel.
Contact google about RMA asap, don't compromise about the level of quality of your device.
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk
xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Click to expand...
Click to collapse
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
well you paid for a 100% perfect device
surely go for RMA
skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
Click to expand...
Click to collapse
This is something you could do of course. I would keep it if it werent near the middle of the screen myself but I would also factor in things such as CPU binning, as well as any other defects like the vibration motor. Don't know how common that is since I haven't visited that thread for a while but if I had a near perfect device with a high CPU binning and the pixel wasn't very noticeable I would accept it. If i had a cruddy CPU binning in i would certainly send it in hoping for a perfect screen and high binning. Its a surprise Google RMAs devices with 1 dead pixel. Most displays have a certain threshold that must be reached and its usually higher than 3.
Sent from my HTC One using Tapatalk
Same here. I had one dead pixel...so of course did a RMA. I was like you and contemplated dealing with it, but then I realized I didn't get a discount for the dead pixel So the phone should be perfect.
My RMA replacement shipped today.
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
Click to expand...
Click to collapse
You would keep your nexus til your new one arrives, so your never without a phone. Plus my RMA took about 5 days to get me a new phone, including a weekend.
Sent from my Nexus 5 using Tapatalk
mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
Click to expand...
Click to collapse
Why? If you can get a free replacement with minimal effort on your part, why not?
I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.
got one dead pixel
got one dead pixel on the nav bar to the left of recent button.
going to replace it today itself.
got it yesterday.!
peace from india
skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
Click to expand...
Click to collapse
You must be a lot of fun at parties.
xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
I have bought several devices with LCD's over the last couple years and no dead pixels. We are no longer in 2005.
Send it back OP.
I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
Sent from my Nexus 5 using xda app-developers app
trendiggity said:
You must be a lot of fun at parties.
Click to expand...
Click to collapse
I guess I just don't like spending good money on things that are broken and can be freely replaced, but each to their own.
Mandeep148 said:
I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
Click to expand...
Click to collapse
Does it bother you? If so, then yes. I think you should either way, because even if it doesn't bother you yet, it will play on your mind. You didn't pay for a broken one, even if the defect seems slight!
rogem_kk said:
I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.
Click to expand...
Click to collapse
I don't quite get how spending $400+ and expecting something to be exactly what you paid for is classified as "picky". Maybe you were raised with a silver spoon or something, but this isn't a $10 eBay purchase.
I wasn't "bothered" at all with a simple phone call to Google for my free replacement.
To each his own though.
Sent from my Nexus 5 using Tapatalk
Hey, all.
I have the 32 GB Black Nexus 5 model, but in my clumsiness, I dropped the phone in some water. After freaking out, I turned off the phone, dried it out as best as I could and then left it in rice for a few days. My stupidity cost me much, though, as the phone doesn't seem to turn on; it appears to be completely dead. The phone was purchased from the Google Play store, so I doubt I could get the phone replaced for any sort of fee less than the price of a new phone.
My question is this: how can I proceed from here? Is there anything I can do with my dead Nexus 5? Could I sell it for parts? Is there a website -- besides eBay or Craigslist -- where you can do that sort of thing? Aside from a minor scratch in the screen -- the screen has to be off and in direct light to even see it -- the phone is in tip top shape. Thanks in advance for the advice.
SiliconMage said:
Hey, all.
I have the 32 GB Black Nexus 5 model, but in my clumsiness, I dropped the phone in some water. After freaking out, I turned off the phone, dried it out as best as I could and then left it in rice for a few days. My stupidity cost me much, though, as the phone doesn't seem to turn on; it appears to be completely dead. The phone was purchased from the Google Play store, so I doubt I could get the phone replaced for any sort of fee less than the price of a new phone.
My question is this: how can I proceed from here? Is there anything I can do with my dead Nexus 5? Could I sell it for parts? Is there a website -- besides eBay or Craigslist -- where you can do that sort of thing? Aside from a minor scratch in the screen -- the screen has to be off and in direct light to even see it -- the phone is in tip top shape. Thanks in advance for the advice.
Click to expand...
Click to collapse
Any chance you could take it apart and dry it out completely? There are plenty of teardown guides and vids.
Sent from my Nexus 5
PhilipTD said:
Any chance you could take it apart and dry it out completely? There are plenty of teardown guides and vids.
Sent from my Nexus 5
Click to expand...
Click to collapse
I suppose I could try that. Wouldn't I have shorted it from trying to turn it on, though?
SiliconMage said:
I suppose I could try that. Wouldn't I have shorted it from trying to turn it on, though?
Click to expand...
Click to collapse
That could be, but the reason I mentioned it is that my wife dropped her SIII in the toilet once (and then tried to turn it on), but I was able to save it with a teardown.
Although, in retrospect, I really wonder if all that trouble was worth the price of a new phone.
Sent from my Nexus 5
PhilipTD said:
That could be, but the reason I mentioned it is that my wife dropped her SIII in the toilet once (and then tried to turn it on), but I was able to save it with a teardown.
Although, in retrospect, I really wonder if all that trouble was worth the price of a new phone.
Sent from my Nexus 5
Click to expand...
Click to collapse
Well, I don't really have anything to lose. So, it might be worth a shot. Thanks for the advice.
SiliconMage said:
Well, I don't really have anything to lose. So, it might be worth a shot. Thanks for the advice.
Click to expand...
Click to collapse
No problem.
Sent from my Nexus 5
http://www.ebay.co.uk/itm/PHONE-RES...UK_Mobiles_Accessories_RL&hash=item3cd98f969b
Try this or get some silica gel and put it in a plastic bag with the phone. Wouldn't hurt to remove at least the backplate though, as it is very easy to do so.
Anyone else feel like their phone is making strange sounds. Almost like it's flexing? It happens to mine periodically and I'm trying to decide if I want to send it back and get another.
Sent from my D6603 using XDA Free mobile app
Info
yidan82 said:
Anyone else feel like their phone is making strange sounds. Almost like it's flexing? It happens to mine periodically and I'm trying to decide if I want to send it back and get another.
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
When it make this sound?
- when u put some pressure? or what?
Xperia phones don't have bendgate
The phone seems to creak a bit when a little pressure is applied to the middle of the phone. Just curious if anyone else has the same issue?
I have the same issue. Phone creaks and flexes slightly when pressure is applied just above the centre of the phone's display; easy to replicate when pinching the phone with fingers at this point.
Ok, I thought I was going crazy for a minute. I'm in the united stated and bought my phone for handtec and I don't eeally feel like shipping my phone back to the UK and waiting for another unit to be shipped. If its normal then I guess I deal with it. Hoping to hear more from some other people to see if this is normal or not.
yidan82 said:
Ok, I thought I was going crazy for a minute. I'm in the united stated and bought my phone for handtec and I don't eeally feel like shipping my phone back to the UK and waiting for another unit to be shipped. If its normal then I guess I deal with it. Hoping to hear more from some other people to see if this is normal or not.
Click to expand...
Click to collapse
I have ordered a replacement which should arrive tomorrow. I will report back on whether or not it has the same creaking sound behind the screen.
I can't replicate this on mine - from EE
It's the tacky heat spreading spongy type stuff in between the battery and glass panel, did it on tablet z. Nothing to worry about.
Sent from my D6603 using Tapatalk
So I got my replacement device today and the flexing is all but gone. I can feel/hear a small amount of give but it is almost none existent and nothing at all like it was before. My only complaint now is the slight light bleed along at the bottom of the left bezel (in portrait). My first device had the same minor issue but it's nothing to lose sleep over.