Got the nexus. And one dead pixel. - Nexus 5 Q&A, Help & Troubleshooting

First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app

imablackhat said:
First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Hell yea I would send a new device back over a dead pixel, you shouldn't have dead pixel.
Contact google about RMA asap, don't compromise about the level of quality of your device.

With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk

xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
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..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.

well you paid for a 100% perfect device
surely go for RMA

skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
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This is something you could do of course. I would keep it if it werent near the middle of the screen myself but I would also factor in things such as CPU binning, as well as any other defects like the vibration motor. Don't know how common that is since I haven't visited that thread for a while but if I had a near perfect device with a high CPU binning and the pixel wasn't very noticeable I would accept it. If i had a cruddy CPU binning in i would certainly send it in hoping for a perfect screen and high binning. Its a surprise Google RMAs devices with 1 dead pixel. Most displays have a certain threshold that must be reached and its usually higher than 3.
Sent from my HTC One using Tapatalk

Same here. I had one dead pixel...so of course did a RMA. I was like you and contemplated dealing with it, but then I realized I didn't get a discount for the dead pixel So the phone should be perfect.
My RMA replacement shipped today.

All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.

mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
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You would keep your nexus til your new one arrives, so your never without a phone. Plus my RMA took about 5 days to get me a new phone, including a weekend.
Sent from my Nexus 5 using Tapatalk

mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
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Click to collapse
Why? If you can get a free replacement with minimal effort on your part, why not?

I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.

got one dead pixel
got one dead pixel on the nav bar to the left of recent button.
going to replace it today itself.
got it yesterday.!
peace from india

skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
Click to expand...
Click to collapse
You must be a lot of fun at parties.

xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk
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I have bought several devices with LCD's over the last couple years and no dead pixels. We are no longer in 2005.
Send it back OP.

I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
Sent from my Nexus 5 using xda app-developers app

trendiggity said:
You must be a lot of fun at parties.
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I guess I just don't like spending good money on things that are broken and can be freely replaced, but each to their own.
Mandeep148 said:
I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
Click to expand...
Click to collapse
Does it bother you? If so, then yes. I think you should either way, because even if it doesn't bother you yet, it will play on your mind. You didn't pay for a broken one, even if the defect seems slight!

rogem_kk said:
I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.
Click to expand...
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I don't quite get how spending $400+ and expecting something to be exactly what you paid for is classified as "picky". Maybe you were raised with a silver spoon or something, but this isn't a $10 eBay purchase.
I wasn't "bothered" at all with a simple phone call to Google for my free replacement.
To each his own though.
Sent from my Nexus 5 using Tapatalk

Related

Dead pixels?

Well to go with my dust thats under the screen today i got a nice dead pixel as well. I was in gmail and can see it on a white background. Im very sad that after a few days all this has happened to my phone. Returning it today but im scared to buy another one. What would u guys do?
I would swap it and get a free replacement
Hey there. I got dust on my phone and in addition to that, i also realised that i got two dead pixels. So i was checking out this warranty statement that comes with the phone in the box.. correct me if i'm wrong.. as in the picture, does this mean that we can't get a repair/replacement due to dead pixels? Dead pixels mean dead spots right?
Sent from my HTC Sensation Z710e using Tapatalk
I swapped mine at Walmart last week due to 3 dead pixels. No questions asked after they saw the dead pixels.
cnraghu said:
I swapped mine at Walmart last week due to 3 dead pixels. No questions asked after they saw the dead pixels.
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I see. I once saw online about htc australia's warranty policy saying about at least 3 dead pixels for a replacement or 2 dead pixels which r 5mm apart. I'll wait for another dead pixel, then i'll drop by at the customer service center for an exchange. Man, this phone is just perfect except the dust and dead pixels. Even harder when the owner is a perfectionist lol.
Sent from my HTC Sensation Z710e using Tapatalk
Hey lightforce, did u manage to swap ur phone due to a single dead pixel?
Sent from my HTC Sensation Z710e using Tapatalk
I have held 4 Sensations and seen 2 dead pixels on one phone.
Sent from my HTC Sensation 4G using XDA App
my third sensation is perfect aside from having a column of about 3-5 stuck pixels. On a black screen, they appear red. Without any way to take a proper full backup of this device, I'm really getting tired of having to get replacement after replacement. Get it together HTC.
single dead pixel here. keeping it. no other problems, very happy with the phone
bobbymokie said:
single dead pixel here. keeping it. no other problems, very happy with the phone
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With how inconsistent Sensations seem to be, you're making the right choice. Better to live with a tiny problem than risk having much more serious issues. I wish mine was dead, or that it was just one pixel. A column of bright red near the middle of the screen makes me want to punch things
What does a dead pixel look like
Sent from my HTC Sensation 4G using Tapatalk
bobbymokie said:
single dead pixel here. keeping it. no other problems, very happy with the phone
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same here. keeping it too.
jeffreynew23 said:
What does a dead pixel look like
Sent from my HTC Sensation 4G using Tapatalk
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a dead pixel is like a pixel that does not light up at all. especially obvious when you are on a bright white screen, say on gmail or messaging app.
afhum said:
a dead pixel is like a pixel that does not light up at all. especially obvious when you are on a bright white screen, say on gmail or messaging app.
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Click to collapse
Expanding on that, because it's related, a stuck pixel is a pixel that lights up, but is stuck on, even when the screen should be black. Theoretically it could be any color, but usually it'll be just red/green/blue that are stuck.
afhum said:
Hey there. I got dust on my phone and in addition to that, i also realised that i got two dead pixels. So i was checking out this warranty statement that comes with the phone in the box.. correct me if i'm wrong.. as in the picture, does this mean that we can't get a repair/replacement due to dead pixels? Dead pixels mean dead spots right?
Sent from my HTC Sensation Z710e using Tapatalk
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i posted this before and actually i only got one dead pixel, while the other one when looked closely is just a stuck pixel which can be gone over time lol. phewh.
and odd that my warranty statement that came with the box says..
"Due to no assurance of 100% free of dead or bright spots in the manufacturing process of LCD display thus far, please note that no warranty is granted for LCD display to be without dead/bright spots."
which is similar to the warranty statement for Windows Mobile which i got from here http://www.htc.com/sea/support/warranty.html
but when i compared to the warranty statement for Android which i also got from http://www.htc.com/sea/support/warranty.html, it says..
"Due to the complexity of liquid crystal displays on handheld
devices, dead or bright pixels may sometimes occur. If the
following occurs within DOA period, then you can ask to replace
the LCD at our authorized service centre.
(1) 3 or more dead/bright pixels (*) anywhere on the liquid
crystal display.
(2) If there are only 2 dead/bright pixels, then they must be
within 5mm of each other"
why would HTC provide warranty statement which is for Windows Mobile in an Android phone's packaging? odd right? my sensation is a SEA version too btw. check it out yourself if you have all the time like me lol.
_kansei_ said:
Expanding on that, because it's related, a stuck pixel is a pixel that lights up, but is stuck on, even when the screen should be black. Theoretically it could be any color, but usually it'll be just red/green/blue that are stuck.
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indeed thank youss.
afhum said:
i posted this before and actually i only got one dead pixel, while the other one when looked closely is just a stuck pixel which can be gone over time lol. phewh.
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Oh yeah I forgot, there's an app for that! JScreenFix. Sucks to pay a few bucks to possibly be able to fix a manufacturing defect but oh well, just a few bucks. The app says to try it for 10 mins and get a refund if it doesn't work, how nice of them.
_kansei_ said:
Oh yeah I forgot, there's an app for that! JScreenFix. Sucks to pay a few bucks to possibly be able to fix a manufacturing defect but oh well, just a few bucks. The app says to try it for 10 mins and get a refund if it doesn't work, how nice of them.
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Paid apps are not shown in Asia so i tried apps called Pixel Curer and Pixel Fixer. they don't work. lol. i even tried to leave it overnight. blegh. is JScreenFix any better than other stuck pixel fixing apps? have u tried on your stuck pixels yet? if not, u can try the free ones first i hope u can get yours sorted out.
afhum said:
Paid apps are not shown in Asia so i tried apps called Pixel Curer and Pixel Fixer. they don't work. lol. i even tried to leave it overnight. blegh. is JScreenFix any better than other stuck pixel fixing apps? have u tried on your stuck pixels yet? if not, u can try the free ones first i hope u can get yours sorted out.
Click to expand...
Click to collapse
I tried it for half an hour with no luck. I could try running it while I sleep but I only sleep for an hour or two at a time so it probably wouldn't be effective.
_kansei_ said:
I tried it for half an hour with no luck. I could try running it while I sleep but I only sleep for an hour or two at a time so it probably wouldn't be effective.
Click to expand...
Click to collapse
Any luck this time?
Sent from my HTC Sensation Z710e using Tapatalk

[Q] Nexus 5 dead / hot pixels

Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
Andrew_j said:
Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
Click to expand...
Click to collapse
I've got 7 dead pixels on my Nexus 5. Going to phone them in a little, I'll keep you updated.
Be patient. I have spent almost 15 min listening to classic music on hold. They have asked for evidences -so I have sent them photos and still waiting for their decision.
Will keep you posted.
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I have no dead pixels but yellowish screen temp on low brightness. But this will settle with time, it is the glue that needs to dry out. It was the same with my n4.
One dead pixel
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
Crooke356 said:
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
Shoot why it takes them sooooo long in my case? Still nothing. I have received e-mail from them. Replied with some photos and still no reply it's been already 4 hours and you had it all sorted well below 1 hour mark
Just got off the phone with Google. I got a "high call volume" warning but was only on hold for 7 minutes. My guy was very helpful and said they'll send out a replacement which *should* be with my by the end of the week. I keep my current Nexus 5 until then & send it back in packaging the new one comes in. Just waiting on a confirmation email now that this is what's happening.
Edit: Email received & replacement ordered. Fairly painless process so far! (touch wood)
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
Sent from my Nexus 5 using xda app-developers app
Vertron said:
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
Sent from my Nexus 5 using xda app-developers app
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Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
I must have gotten lucky, no dead pixels.
Sent from my Nexus 5 using XDA Premium 4 mobile app
How do I check for dead pixel?
motoxxxx said:
How do I check for dead pixel?
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https://play.google.com/store/apps/details?id=net.ujacha.deadpixel&hl=ro
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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On previous experiences all replacement handsets I've had have always been worse. If it doesn't bother me I'm not going to risk getting one with a fault that does bother me.
Sent from my Nexus 5 using xda app-developers app
9 dead/hot pixels here, mostly in the corners of the screen. Called Google and was told to restore my device (I was on it at the time). They told me they'd email me the instructions and for me to call them back. I had already restored from Bootloader and I don't think my guy understood the difference between software issues and hardware.
Anyhow, new one is on the way, hopefully this one doesn't have any issues because I really like the phone.
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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Its not faulty, Google are only changing them out of goodwill, all companies have dead/stuck pixel polices and the higher the resolution the more dead/stuck pixels are allowable before the panel is deemed faulty.
I tend to disagree with you. Yes companies have their policies regarding to dead pixels and how they will treat the claims but do not forget about customers rights. For me dead or faulty pixel on the screen is not acceptable and if I feel unhappy I can (within 15 days) return purchased device. Of course if will do it this would be lose/lose situation as I will not have new shiny phone nor google my money. Thus they are happy to replace it (as long as it is as new and they will be able to put new stickers on it and sell it again - maybe next customer will not be as picky as me). So it is not really about "good will" as Google is not a non-profit organisation it's well calculated. On the other hand I would not expect such "good will" to replace the device after 15 days tho. But who knows maybe I am wrong
stefan0x53 said:
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
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I took it back to the store and I have just received a replacement, it's perfect. Nice improvements on the OS also.
stefan0x53 said:
I get it back to the store and I have just received an replacement, it's perfect. Nice improvements on the OS also.
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You received a replacement from a Sprint store?? Or from the play store (if so, that is quick!!)
and what improvements on the OS? (same OS version, isn't it?)
jj14 said:
You received a replacement from a Sprint store??
and what improvements on the OS? (same OS version, isn't it?)
Click to expand...
Click to collapse
I have brought it from a local store here in Romania.
I'm referring to the 4.4 OS improvements.

Dead Pixel

Have a dead black pixel. Should I return it? Will they return it for one dead pixel? This sucks just exchanged my gunmetal for silver now I have to take this one back.
Technically yes. But depending on the associate you get, they may try to smack the restocking fee on top.
---------------
Sent from the all new HTC One M8
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
tonytownsend said:
Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
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Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Got it replaced, this one has a little spec of dust under the screen. I can live with it I guess. Oh well it sucks. 5 phones later I guess I can live with this one.
Damn dude. That sucks. I know it's not the biggest issue...but it's there. You've been through 5? I went through 5 Nexus 5's . Took 2 months because of shipping. I'm trying to decide if I'm gonna live with the bottom of the right side of my speaker sticking out above the screen. I saw guy who works at VZW say that half the M8's he's come across have that. So I think I'll just stick with this one... Where's the dust at?
Sent from my HTC One M8 using XDA Premium 4 mobile app
At the top middle can't tell if it's a pixel or dust looks more like dust to me
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Just noticed a stuck pixel on mine in the upper left hand corner. Stuff like this drives me crazy so I'm going to try to exchange it today. Hopefully it goes as smoothly as yours did (without anymore defects though lol).

Probably stuck or dead pixel

Hi guys, yesterday i recieved my OPO and i noticed that there is a little dark point ( watchable only on white screen) which probably is a stuck or dead pixel. The point is very very little and amost unwatchable during normal use , but i m very finicky......what can i do? Is possible to obtain a replacement of the phone for only one pixel? Thanks for your suggestions!!!
Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon
timmaaa said:
Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon
Click to expand...
Click to collapse
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
Basic warranty policy states that if a device is defective out of the factory you are entitled to a replacement.
Transmitted via Bacon
I have a dead pixel too - but honestly - is it worth making such a big deal out of it?! Why don't you just live with it and save you all the trouble? It's not worth it in my opinion - what if you get another device with a yellow band in exchange? That would be worse wouldn't it? There are bigger problems than just one dead pixel - if it were green all the time that would be much worse.
Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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ugh I have the same situation with my new oneplus one, this didnt happen on my old one but there is a dead/stuck pixel near the top that is green usuallly very hard to notice but sticks out like a sore thumb on black backgrounds. i am just going to deal with it unless it gets much worse is there any way to fix it short of replacing the hardware?
my co-worker has 1 stuck pixel, like you, its only visible on a white background. OPO's defective policy is only for 3 pixels or more. he ended up selling it on craigslist for the price he bought it at.
I have the exact same issue and feel the same way, though I haven't bothered with a ticket yet because I feel lucky to even have one given the extremely short supply. They haven't made a specific statement on dead pixels in the FAQs, but here are a couple close ones:
What is your warranty & return policy?http://oneplus.net/support/answer/what-is-your-warranty-return-policy
What should I do if I receive a defective product?http://oneplus.net/support/answer/what-should-i-do-if-i-received-a-defective-product
Other than that, thishttps://forums.oneplus.net/threads/dead-pixel.68381/#post-3362283 is about the most useful statement I could find from any admin on the topic. >.<
You can also do like I might and wait for your shared invites to come in, use one to buy a new phone, then sell your current one on eBay or something. Just be sure to be honest about any issues with it. Given the low supply you'd probably still get darn close to retail for it.
Sent from my OnePlus One using the XDA mobile app.
Stuck pixel here
Though I bought the phone nearly two months back, got it only today from a friend travelling from the US as my country is unsupported yet for shipping.
I discovered a white stuck pixel that stays on in any damn screen when the phone is on.
Pete Lau was drumbeating so much about being very strict with quality, but if so many people are complaining about the screen, this is not good.
Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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Click to collapse
Hello! Yes!
I have a stuck pixel at my opo. I can just give you one advise. Don't change it. Just don't care about those pixels and more important: Don't search dead pixels. I wad also like you, and so i ordered 3x htc one x, 3x galaxy s3 and all of them had dead pixels or stuck pixels. Also my galaxy s4 had one, and my lg g2! So every ****in phone has them. It's like a big joke and you need very good luck to get one without.
So now i have my opo, and also have 1 stuck pixel. But you know what, i don't care. You have to learn this.
Otherwise you'll be going crazy. Just be happy with your phone. In some time you will get another phone anyway.
So pfff.
d4fseeker said:
Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
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Thanks @d4fseeker. Any tips on which apps we can try?
I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
Thank you
d4fseeker said:
I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
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Thank you. Have hit the button as well
Yup! Stuck pixel here, it appeared after having the device for less than a day, it's 1 red pixel, so it's not visible on white background. But dark background its right in my face.
I had a little cluster of white pixels on my m7, never really bothered by it.
The way oneplus handle this, I don't think I'll even bother to try to get a replacement device. Well, that's the price we pay for buying from cheap Chinese manufacturer.
rbrandser said:
that's the price we pay for buying from cheap Chinese manufacturer.
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You do know that "3+ dead/stuck pixels" is what major brands also require for replacement?

Lower half of screen has red tint - replace?

So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
gakio12 said:
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
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You paid premium price for a factory defect... Yes they will replace and you should call... Now
Sent from my Pixel using Tapatalk
use that premium 24/7 support and report back how it was handled. we're all curious how it goes...
On first attempt, I used the chat function. They kept asking for a screenshot showing the red tint, but a screenshot doesn't work like that. Then after 45 min, I was told that this is taking too long and that I would get an email. I asked about a warranty replacement, and was told that is an option if this doesn't resolve.
I just want a warranty replacement...
I'll just call the Google Store during their business hours, obviously the 24/7 support and the Google Store are two different things.
Keep us posted.
I'll be calling the Google store first thing tomorrow, but in the mean time here is a picture of the issue. It's much more apparent in real life, but you can see the right side of the screen is darker than the left.
Just a quick update, they are sending me a replacement device. Hopefully the replacement doesn't have issues!
Good call. Yea that looks pretty bad, I would have returned it in a heartbeat.
Let us know how the replacement is. I have a XL and the top half has a pinkish hue. I'm debating if I should exchange it or not. I have noticed it on every device I've ever had with Amoled to a certain extent or another. It's for sure not as bad as other devices I've had. I'm debating getting it replaced. I'm just worried if I do the next one will have it worse, or a different issue that's worse. But for the amount of $ we paid for the phone it should be perfect IMO. I'll tolerate it on a $400 device.. not a close to $1000 device ($946 to be exact with tax)
Dunno. Ide exchange. I have had perfect amoleds on my note 5 and 7. Its possible to get a near perfect one.
Sent from my KIW-L24 using Tapatalk
I have the exact same thin on my Pixel 5 inch. Could it be the adhesive for the screen/digitizer needing time to cure? I read that in several places with some older phones and iphones. I might give mine some time and then send it back if it doesn't settle... Is anyone else having this issue? Or can anyone else confirm if their screens are perfectly uniform using a white screen?
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
Sent from my KIW-L24 using Tapatalk
dermotti said:
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
Sent from my KIW-L24 using Tapatalk
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My XL was made in Taiwan.
Also Erica Griffen noticed it on her's
https://www.youtube.com/watch?v=Rny-3j7SIDs&feature=youtu.be&t=8m58s
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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I wouldn't worry about getting charged... there were a LOT of 6Ps that got exchanged for the same defect and I never heard of anyone getting charged. I went through 4 Nexus 6Ps before giving up on the lotto and getting a 5X. The issue seems way less prevalent this time around, but OF COURSE my Pixel has an uneven screen. Its not as bad as any of the 6Ps I had, but I've had my Pixel since Monday and I just can't live with it. I ordered my replacement yesterday. So far, everyone that has gotten a replacement between here and the XL forum they have been defect free! Fingers crossed.
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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They won't reject it. Once they send you the link to order your new one they have already accepted it [emoji4]
Sent from my Pixel XL using Tapatalk
pchoi94 said:
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
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Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
graffixnyc said:
Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
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I got a replacement and it is perfect. Good luck!
I also sucessfully got my Pixel replaced due to the right 1/3 of the screen being darker and pink tinted. One question though: for those who got replacements, did you send back the accessories (cables, charger) or keep them?
I'd love to have an extra charger...

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