Active Sync Fix? - Nexus 5 Q&A, Help & Troubleshooting

Is there any type of fix for the known active sync issue? No one I know can sync their email to a active sync server.
Is this something the devs would be able to fix? I tried flashing CM but that did not fix the issue.

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Exchange activesync? If so I'm not aware of an issue. Mine syncs
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit

There is a known issue with it now and no fix as of yet. Google says they've fixed it but we'll have to wait for an update from them which we assume will be in 4.4.1.

This issue doesn't affect everyone. There are numerous theories, including version of Exchange, security features enabled, etc., but I think the one everyone is settling on is that it has to do with client certificates. Whatever the cause, one thing that seems to work for some people is to use "domain\user" as the username, rather than "[email protected]" or just "user." This doesn't work in every case, but it has helped some. Another thing to try is to select "Accept all certificates." Again, that has helped some (although I wouldn't keep that setting past the point where it's absolutely necessary.)
Personally, I sync with two Exchange servers. One is running Exchange 2007 and one is running 2013. Both work fine, although neither use client certificates.

My whole it department is having issues. We used novell groupwise with active sync. It was working great before but now we cant get any push to work. You connect receive a few emails then it never finishes syncing or pulling items.

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Yahoo Mail

I have this problem with yahoo mail while connectoed to my computer it works fine but when I connect by Meia Net it keeps asking me to verify my user name and password. Its and intermittent problem as sometimes it does work. Has anyone had this problem and if so how do I fixz it. Thanks.
This happens to me occasionally, I had never used activesync to try to resolve it so I am unsure. I had problems with POP so I changed to their IMAP mobile and haven't had an issue since. I always thought it was a conflict with too many concurrent logins occurring.
i use imap for better mail management. i get this issue with both my gmail and yahoo mail accounts on my phone. i just hit next when i get them and it doesnt happen for days at a time. i unno how to fix this but im interested in someone figuring it out.

Outlook on mobile just stopped working! Please help!

Hi
I've posted in the HD2 forum but had no luck getting to the bottom of the issue so thought I'd see if anyone in here can help!
Up until last week I was able to sync my work emails to my iPhone and new HD2. Then all of a sudden it stopped working. I have tried deleting the accounts and setting them back up again but I get the "Exchange account verification failed" message. I have also attempted to set up the accounts on other phones with no luck so I have ruled out hardware as the issue.
My IT department at work are unwilling to offer ANY assistance as they only support blackberries but they did confirm that no changes were made to my exchange account settings.
I am still able to access my companies OWA site through mvi.xxxxx.net with no issue.
Given the fact that my IT department have not made any changes to my settings I can only assume that OMA is still enabled. I'm led to believe I should be able to check this by typing mvi.xxxxx.net/oma in a web browser and then logging in but I just get "page not found". Our OWA access address is quite different to others I have seen, is there a different test I can carry out to check if OMA is enable bearing in mind that my IT department are refusing to look at any settings for me?!
Also, I know that OMA is still working on at least some of my colleagues accounts as I have been able to set their accounts up on my phone. Therefore, I can't understand why the mvi.xxxxx.net/oma check won't work. Are there any other checks I can carryout?
Is there anything else that could be causing the failed verification of my account?
I've had no isses syncing with my work account for over 18 months and I am now seriously struggling to ascertain what the issue is and its driving me insane!
Any assistance anyonce can offer would be much appreciated.
Many Thanks

E-mails not updating at set internvals

This has been an on-going issue of mine and unfortunately no one in the Rhodium forums has been able to figure out the cause. It seems that either a. my phone won't check for e-mails at the correct times when it's asleep, or b. data turns itself off and the phone is unable to check for new e-mails.
What this boils down to:
- I have my phone set up with the correct settings for my e-mails client. It will update when the phone is actively being used.
- It is set up to check for new e-mails every 10 minutes. However, due to this issue, I have manually chosen send/receive and received an influx of 4 hours worth of e-mails.
- I have tried multiple ROMs, Radios, and settings but the issue still remains. I even had this issue with the stock ROM.
- I tried to use Seven for push e-mails and this seemed to work better as I was receiving e-mails more frequently (and reliably) however, it would randomly disconnect from the Seven server for multiple hours (I could reconnect it by turning off my data connection and restarting it). I got in contact with a Seven tech, but they either started ignoring me, or are taking an extended vacation.
Any assistance would be greatly appreciated.
Current ROM/Radio is in my signature. I am using SBCGlobal for my e-mail client.
Thanks in advance!
Well, I think it is obvious that is not ROM related problem. Therefore possible reason left which is the 1) device hardware or 2) something wrong with your Email server
My suggestion would be:
1) Increase your pull time from 10minutes to 30min and test with your current email server.
2) Create a Gmail email account if you don’t have already one and test the same pulling intervals for that Gmail account ( for pop3 Gmail very is reliable)
Bulldog said:
Well, I think it is obvious that is not ROM related problem. Therefore possible reason left which is the 1) device hardware or 2) something wrong with your Email server
My suggestion would be:
1) Increase your pull time from 10minutes to 30min and test with your current email server.
2) Create a Gmail email account if you don’t have already one and test the same pulling intervals for that Gmail account ( for pop3 Gmail very is reliable)
Click to expand...
Click to collapse
Thanks, I can increase the intervals relatively easy, but I don't receive e-mails frequently enough with any other accounts other than my sbcglobal. I guess I can try subscribing to a bunch of threads here and change my e-mail to a google account.
Demonic240 said:
Thanks, I can increase the intervals relatively easy, but I don't receive e-mails frequently enough with any other accounts other than my sbcglobal. I guess I can try subscribing to a bunch of threads here and change my e-mail to a google account.
Click to expand...
Click to collapse
Have you ever use flexmail?? http://www.webis.net/products_info.php?p_id=mail
I was using that software before having exchange account
Bulldog said:
Have you ever use flexmail?? http://www.webis.net/products_info.php?p_id=mail
I was using that software before having exchange account
Click to expand...
Click to collapse
I will try that out and see how it performs.
I just thought I'd update by stating that changing the sync time to 30 minutes didn't resolve anything. I also tried that app that was suggested but had some issues with it too.
Demonic240 said:
I just thought I'd update by stating that changing the sync time to 30 minutes didn't resolve anything. I also tried that app that was suggested but had some issues with it too.
Click to expand...
Click to collapse
I like your feedback, thanks! Anyhow what is the problem with the flexmail? does it give you any error message? I read in few forums that SBCGlobal(which seams actually a Yahoo mail) given few people problems with receiving mails. Would it make sense to forward SBCGlobal incoming mails to a Gmail account and you would pull the emails from the gmail account or even use the pushmail functionality (activesync)?? The disadvantage on this is that if you reply to a email then you reply with your Gmail Account address
I'll try forwarding my sbcglobal (yahoo) e-mails to my gmail account and see if that helps at all. Will let you know!
So I set up my sbcglobal account to forward to my gmail account. So far so good I was even able to set up google sync and get it pushing emails directly to my phone with active sync. Now to just spend the time of moving all my accounts over to my gmail account =/
well done!! enjoy your push mails
Great!! Good advice and was going to be my suggestion! Congrats

[Q] Email MS Exchange

Anyone able to use the stock email app without any problems? I can't access my work email with the stock app. I downloaded touchdown and it works without any problems, currently using the trial, $20 not worth it IMO.
No, i have no issues with Exchange using the stock app. I connect to Exchange 2003 so I can't speak for newer versions of Exchange. Do you get any error messages?
I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.
shilent said:
I get a cannot connect to server message. It's not a connection issue though, if I type my password wrong, I'll get a incorrect password message.
Click to expand...
Click to collapse
Hmm, so you have the correct domain\username, correct mail server, checked ssl settings, and you get the same message? The problem could be on the server end. Can other android users connect to your company's exchange?
Also, if Touchdown is too pricey, you can try Enhanced Email, i've used it before and it works really well. The only downside is that it's not great with your battery.
Yes other android users are able to connect. I'm also able to connect on my girlfriends Mytouch 4G.
Are you running a ROM? If not, the only thing i can think of that might work is doing a factory reset. I had a problem connecting once but it was due to a bad flash. Did you already clear cache and data from the stock email app?
Some ROMs
Some ROMs have a working email client for my corporate email, some don't. I ahd not luck with Weapon g2x, but Trigger worked, for example. Also the nighlies I used (up to 104) worked, but miui doesn't seem to work.
My advice is try ROMs until you find one that works and report the bug onthe forums if you notice problems.
So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?
Miui
I am using the latest Miui and it seems to work with exchange. OTOH, I was able to get several of the nightlies to work with my exchange server too.
LG G2X Corporate Email (Microsoft Exchange) Connection Problem
My phone is a T-Mobile LG G2x (LGP999) running Android 2.3.3 (latest version is updated); using Microsoft Outlook 2007 (not sure what version of Microsoft Exchange is being used)
When I try to setup a corporate email (Microsoft Exchange) on my LG G2x (P999), I am receiving an error message that states: "This server requires security features your phone does not support". The steps are as follows:
1.) Go to the Email application from the main menu.
2.) Select MS Exchange.
3.) Set up email: Type your full email address and password.
4.) Server Settings: Type Domain\Username; Password; Server; Select check boxes “Use secure connection (SSL)” and optional “Accept all SSL certificates” when first box is selected.
5.) Account Options: Select how often you want your mail to arrive and your notification preference.
6.) Type a name for your account.​
I am getting hung up on step #4 (Server Settings). I am 100% certain my domain\username and server address are correct but when I click “Next” to proceed to the next step I get the message "This server requires security features your phone does not support".
For a test, my colleague entered his information on steps 1-4 into my phone and proceeded to step 5 immediately (Account Options). This problem happened to one other individual and he had to purchase a new phone to correct the problem (a Samsung). The problem seems to be around the phone or mail-server but I am out of options. Is there some setting to get it to work?
Another test I performed, I successfully logged onto my friends phone with my account settings and managed to pull up my calendar / email. He was using a Motorolla phone that used Android 2.2 (an older version than I am using).
Other Notes:
A.) I can log into my webmail but this feature does not sync my calendar or give me instant email notifications. My email in Microsoft Outlook is working as well.
B.) My username and password combination is definitely not the problem. I tried typing in a different password and it gives me a different error (username/password entered is incorrect).
C.) I tried using “/” and “\” in the Domain\Username section. I also tried checking and un-checking the SSL options. I tried other servers available on-site (01 and 02 versions).
D.) My work technical support insists there is nothing different about my security settings but unfortunately since it is a personal device they won’t offer any real support. They blame the phone or T-mobile. T-mobile blames the phone or the server. LG blames T-mobile or the server. See my problem?
E.) I had a work phone recently that was taken away due to budget cuts so I know it is possible to get my email / calendar with an i-phone (3GS).
F.) I also tried using “Other” on step #2 and entering the information manually (selecting exchange since it is not a “Pop” server). I still get the same message.
G.) I rebooted the phone and even pulled the battery and restarted.
H.) I can connect to my work wi-fi. I activated the wi-fi and tried to enter in all the server information but it still gave me the same error with wi-fi enabled.
I.) I have setup my home email account but could not do it from the “Other” option in Step #2. (sbcglobal.net and a yahoo mail both required the yahoo app to work). I also got the g-mail account to work through the “g-mail” app.
J.) It is a brand new phone purchased yesterday 12/13/11 (i.e. factory reset seems pointless and not attempted).​
Is there some phone setting I am missing? Any help on this matter or another method to sync my calender / work emails to my phone will be appreciated!!!
Thanks in advance
I don't believe Android currently supports some features of Microsoft Exchange yet because of security permissions. There is an app in the market that bypasses those checks but it's risky, because if your phone ever gets stolen and your work needs to wipe it, they can't and you may get in trouble for breaking policy. For the most part though, they wont know. I'll search for it for you but I don't remember the name.
EDIT: Sorry didn't read all the thread My browser pulled me to the last post of the thread and I thought it was OP haha
Still though, it could just be security restrictions stopping you like I said.
shilent said:
So far I've tried:
Stock 2.2
Stock 2.3
Weapon G2x
Latest CM7 nightly 119
All have the same problem. Could this be a hardware problem? It's weird, why does touchdown work without any problems?
Click to expand...
Click to collapse
It's weird that you tried CM7 and it didn't work. The stock rom has an older email.apk that is not compatible with the newer versions of Exchange and some security policies but CM7 should not have that problem.
what settings are you using?
I've used both Touchdown and the default Android email client at work without a problem, but your Exchange server must fully support ActiveSync. I would ask your IT support or server admin to help you out.
BTW, while Touchdown may seem pricey, it just works. I use it daily and would recommend it to anyone wanting to connect to Exchange servers. I tried other solutions but always went back to Touchdown. Their support service is top notch.
The only problem I have is that once in a while the email app will delete my account. It only happens to exchange, my pop 3 accounts stay there.
Edit: Of course, as soon as I say this I have a problem connecting I changed my password at work and when I tried to change it on my phone it would not work. I removed the account and added it but still nothing. I wiped the cache and davlik cache and added the account, great success.

[Q] Exchange Sync issue

Having an issue with Exchange Active Sync on stock 4.4. Basically it works for a few email pushes, but after a while, the sync gets stuck "syncing" and never actually pushes emails. Furthermore, it eats CPU cycles and does not allow the phone to sleep.
Anyone else have this issue? any recommendations for fixing this? I've already tried clearing the cache for the email app and also deleted the exchange account to no avail.
Any help is appreciated, I do like the new email app UI, but I can't use it if it's not syncing work emails.
Work-around solution...
OPish said:
Having an issue with Exchange Active Sync on stock 4.4. Basically it works for a few email pushes, but after a while, the sync gets stuck "syncing" and never actually pushes emails. Furthermore, it eats CPU cycles and does not allow the phone to sleep.
Anyone else have this issue? any recommendations for fixing this? I've already tried clearing the cache for the email app and also deleted the exchange account to no avail.
Any help is appreciated, I do like the new email app UI, but I can't use it if it's not syncing work emails.
Click to expand...
Click to collapse
Go to this thread: http://forum.xda-developers.com/showthread.php?t=2512237
This is a known issue for almost everybody. The short answer, set up your email account under IMAP, this is a work-around and doesn't give you all the benefits of exchange, but at least you will be able to work your emails. Other than that, we will have to wait until Google fix this issue. This has happened in the past, I had the exact same issue with the Nexus One and the HTC Sensation.
I hope this information helps.

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