I think my vibrate motor is either going bad or has a short, the phone will vibrate sometimes and not others, i thought it was a software problem but after a wipe and it still happening i realised if i hit the phone on its side that the vibrate will come back.
I cant find in the teardown threads where the motor is for if I took it apart. I dont have a waranty anymore cuz of my unlocked bootloader and dont wana risk getting a locked down one by the phone insurance.
AndroidGreg said:
I think my vibrate motor is either going bad or has a short, the phone will vibrate sometimes and not others, i thought it was a software problem but after a wipe and it still happening i realised if i hit the phone on its side that the vibrate will come back.
I cant find in the teardown threads where the motor is for if I took it apart. I dont have a waranty anymore cuz of my unlocked bootloader and dont wana risk getting a locked down one by the phone insurance.
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I have the same issue. A quick shake and it works again. What's weird for me is it's only an issue with haptic feedback. Notification vibration always works for me.
Hey fellas. Unfortunately, it's a hardware problem. Go ahead and take it to VZW to get a replacement.
My story: the vibrate went bad on my first Razr, and they just shipped a new one to my house. I spent a good majority of my five-day time limit to return the defective one trying to remove all trace of rooting/unlocking/etc...
You may know that once you unlock the bootloader, you can never relock it. You can't unblow the fuse - believe me, I researched. I factory reset my phone, nervously gave up on the bootloader, and shipped it back. I was nervous due to not knowing how thoroughly they check for unlocked bootloaders.
It's been about a month and I haven't heard anything. No guarantee that you'll have the same luck, but there's not much you can do if you have unlocked your bootloader.
One more downside, one I didn't think of until I had already placed the order: They WILL ship you phone with software passed 9.20, meaning you cannot unlock your bootloader on your replacement Razr.
Does't matter much since you can still root it. And we're getting 4.4 sometime in the future.
Related
Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)
Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?
I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.
I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
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I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.
hi
i am new , post post post
Ok, so my MT4GS has stopped being able to vibrate. I can hear the motor trying to turn and if I give it a good smack it will work... Kinda when it does work it sounds like it's dying. I just want to know if there is anything I can do and if I can get it fixed or something. I have heard of people getting them fixed and such, but how does that work especially since I'm not the original owner? I know with Virgin Mobile they will just send you a replacement phone and you send the defective one. Any help is appreciated.
Vibrate motor dead
had the same problem. Sent it back to HTC for repair and got it back 8 days later. Would have been a warranty repair but since I foolishly did not revert to stock I had to pay $180. They had to replace the whole mainboard.
Ok, so even though I'm not the original owner is it still covered under warranty? Does anyone know?
marc12868 said:
Ok, so even though I'm not the original owner is it still covered under warranty? Does anyone know?
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I dont think it would matter becuase your not the orginal owner so you dont have warrenty LOL
So basically I'm screwed? Ughh... :/ I guess it's not that big of a deal, just no haptic feedback is annoying...
I feel you i dont use haptic feed back i have it turned off i hate the vibration feel
Vibrate motor
It should not matter if you are the original owner. Give them a call. All they asked for was the serial number presumably to check when the phone was made. If you do end up sending it back, make sure it is reset back to factory if you have rooted it.
skyhawk223 said:
It should not matter if you are the original owner. Give them a call. All they asked for was the serial number presumably to check when the phone was made. If you do end up sending it back, make sure it is reset back to factory if you have rooted it.
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Ok... I'll probably end up doing that some time... How long does it take usually?
I shipped it from the post office Wednesday afternoon and had it back Friday of the following week. About 9 days.
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
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The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
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So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
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So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
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That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..
I noticed this morning nothing would make my phone vibrate anymore.l checked every setting and made sure everything was set to vibrate but nothing would actually make the phone shake, then I determined it must be a hardware issue after doing factory resets, OEM flashes, and several NANDROID restores - I smacked the back of the phone with my knuckles right where the speaker is, and while I was in the volume control panel I had the vibrate length menu open, i selected an option and the phone very very weakly vibrated, and having vibrated once, it then lodged itself loose again or something because it wouldn't vibrate again until I smacked it again.
I've had it for 2 months, I've never ever dropped it or, with the exception of hitting it to diagnose my issue, ever let it experience any kind of acceleration or sudden stop. I babied this thing and then this **** happens? I don't have TEP - what should i do? Should I take it apart? My warranty is already void from unlocking the bootloader, or is this different because it's a hardware issue????
Hardware issues != software issue.
I'd take it to a store and see what they say. I need to take mine in sometime too to see what they'll do about my caps lock LED since it never worked.
dpwhitty11 said:
Hardware issues != software issue.
I'd take it to a store and see what they say. I need to take mine in sometime too to see what they'll do about my caps lock LED since it never worked.
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They're sending out a new one right now so I'm just gonna swap phones.
Exact same thing happened to me.
Did they charge you $50 to get a replacement phone like they did to me?
chas9rr said:
Exact same thing happened to me.
Did they charge you $50 to get a replacement phone like they did to me?
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Yup, a refurb at that. I found out that the Photon 4G motor is the same as in the Q but I can't solder that precisely so I just paid the $50. ****.
So it looks like I have a phone to return.
I had the winning bid for a Doubleshot. Got it today, turned it on (with a spare battery), no problem setting it up. No issues unlocking the bootloader as well. I then set the device up for Google Play, then I ran into problems.
I slid the keyboard out to register with Google, typed two letters, and the device turned off. I relocked the bootloader, and factory reset the device, still shuts off when I use the physical keyboard. I then (on a whim) tried every configuration when I first used the device (SIM card in, SD card out), still nothing.
I fear the flex cable is acting up already. Any other ideas? Anything I can do without tearing it apart (rather return it)? Would I get a hassle for having a re-locked device (should I even mention that part, or let them figure it out - would rather be without my money because they wouldn't take it back than be without both because I neglected to mention before - not that it would be a software issue)?
Thanks in advance.
Unlikely they'd ever notice that you tried unlocking the bootloader and it sounds like they tried to pawn off a failing doubleshot on you so i guess you don't have to feel bad about returning it modded, especially because any warranty it may have had definitely expired a long while ago.
just don't tell eBay because they will likely side with the seller if you let them know you did any modding, even if it was fully reversed.
Ziida said:
Unlikely they'd ever notice that you tried unlocking the bootloader and it sounds like they tried to pawn off a failing doubleshot on you so i guess you don't have to feel bad about returning it modded, especially because any warranty it may have had definitely expired a long while ago.
just don't tell eBay because they will likely side with the seller if you let them know you did any modding, even if it was fully reversed.
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Thanks Ziida. I don't know if I would call it fully reversed, because HBOOT now says "**RELOCKED**" instead of "**LOCKED**". That's the tell if the ever look for it.
I didn't say anything in case they would make a big deal of it. It's a hardware issue anyway, but if they were willing to pawn off a failing Doubleshot, then it wouldn't be much of a stretch to claim modding caused the failure.
Ah well, it is en route back to them now. And I had another eBay special months ago that I noticed failing after unlocking (couldn't hear the caller) - and they gave me a fuller refund (covered the cost of the return shipping) than these guys - so I'm fretting over nothing.
UPDATE: The phone has been returned, and I got the refund for the phone. What irks me though is although their policy says full refund, I didn't get the cost of shipping (to me) returned as well. I complained about this, and so far no response as to the reason why. Considering almost half the cost went toward shipping the thing forth and back, I may have been better off keeping the broken thing (not using the physical or trying to fix it myself) than have nothing to show for it.
As much as I want to leave their eBay username here as a warning, I think to myself (through this experience) ah well, such is life (although nothing would prevent me from answering if I got a PM).