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Hey guys I'm posting today because I have a little problem or a huge problem I should say at this point. Anyways, I've owned a Captivate since they first came out a couple months ago. I've never had any problems with mine up until about 2 or 3 months ago when the phone started doing something weird. The bottom row of soft buttons on the phone will press themselves. Now only the back button and home button press themselves. The problem started out around the time I flashed Serendipity for the first time (not blaming the rom) I noticed the buttons would press themselves randomly at times and it started out slow, maybe once or twice a day and it didn't really annoy me. Flash forward to today and my phone is practically unusable because of this problem. Any time I wake the device from sleep the home and back buttons will rapidly press themselves over and over and over until I furiously tap either button to get the buttons to stop pressing themselves.
The problem will restart itself about 30 seconds after stopping it and It never stops. I've tried numerous re-flashes with no avail. At first I thought the problem was caused by a bad flash on my part because the problem started after I had just flashed a new rom. But I've known for a while now that wasn't the case. I've never dropped this phone or submerged it in water. This problem just popped up out of the blue one day and never went away.
Do I have a defective phone?
Thanks for the help.
Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.
how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.
whiteguypl said:
Had the same problem, not to the extent your having more like once an hour they would go crazy. Placed the phone in some rice over night and the problem was gone. Im pretty sure, for me at least, was condensation had worked its way under the glass and was causing contact problems. Worth a shot for you. Never had the problem again after that.
I never even found out how it happened, though I suspect the steam from a hot shower did it.
Click to expand...
Click to collapse
I'll try the rice thing, can't believe I've never thought of that. I've never dropped water on the phone but it has been in the bathroom with me when I've taken showers or what not. Thanks for the idea.
TRusselo said:
how is your gps? if it sucks, go for warranty while you can, samsung has a 1 year warranty cross your fingers for a better replacement, or if you go through Att and you get a refurb who knows..... the board inside wont match the date under the battery and who knows how it will work.
Click to expand...
Click to collapse
My GPS does indeed suck, It takes about 5-10 minutes to get a lock on anything sitting outside. My phones still under warranty until this November so I think if I don't solve the problem soon I'll just get a new one.
Does ATT upgrade the phone to a newer version if you replace it with the warranty? I might hold out until ATT releases the Cappy 4g or whatever they're going to call it.
Hello all, I have a problem with vibrations on my I9105P. More specifically: my phone fell down from a table right on the floor (maybe 0.5 meter) and since then vibration doesn't work. Everything else works fine, tried reflashing the system and all - nothing works (first I thought it was kernel's fault). What can I do now? Will the warranty cover the repair?
PS. I use case for my phone - it's made of a silicone or something like this (don't know exactly).
If ur phone falls down, how u can say that is kernel problem?
rs tony said:
If ur phone falls down, how u can say that is kernel problem?
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Click to collapse
Well, maybe I said it wrong. I didn't notice that the vibration isn't working for about 5 hours after the fall and so when I reflashed the kernel I thought about the fall - my phone used to fall from time to time and it never broke, so now I'm quite confused. However today, when I was writing on the phone's keyboard, it vibrated once while pressing the letter. Since then - silence.
If you stay it vibrated once that means it's somehow not completely broken. I would disable every sort of vibration in the phone's settings. The vibration motor is probably stuck and it is probably getting damaged more if it keeps trying to spin like that. What did you think - if the phone survived one fall it will survive 10 more just as well? Try the warranty, there's a good chance they'll cover it. Or learn to live without vibration.
cLick1338 said:
If you stay it vibrated once that means it's somehow not completely broken. I would disable every sort of vibration in the phone's settings. The vibration motor is probably stuck and it is probably getting damaged more if it keeps trying to spin like that. What did you think - if the phone survived one fall it will survive 10 more just as well? Try the warranty, there's a good chance they'll cover it. Or learn to live without vibration.
Click to expand...
Click to collapse
I didn't think like that. I guess it's like every time it fell down I felt a relief, because nothing was broken (I wasn't throwing my phone around my house, as I said, it OCCASIONALLY fell). Anyway, thanks for help - I'll try the warranty, just wasn't sure if they will accept it at the service.
Hi,
Since some months ago, I've experienced those common problems with power button. I bought my Nexus 5 on launch date, so my SN was 310K.
As the problem was increasing, I asked for a replacement, and it arrives today. However, I noticed that the speakers holes are the same size, and when I move the phone I hear the power button rattle.
I just have the IMEI (they are sending it without the original box), but I found this website to check the SN: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=xxxxxxxxxxxxxxxxx
And I saw that it is still 310K.
I'm not really worried about the speakers, but as I asked for a replacement, I don't want to have the same problem again in a year.
So, my question is: as these problems are well-known, can I ask for a replacement (of the replacement)? Should I worry about that button rattle?
Do you recommend me to send back the replacement and ask for another one?
Thank you!
The button rattle is a common thing. It's not really a problem, or indicative of a problem, just differences in manufacturing tolerances and ultimately just a really annoying nuisance. One of my N5s had horrible button rattle so I called Google and made a stink about it and got them to send me a replacement which I'm happy to say, was absolutely flawless. I'm the type of guy who will exchange a phone for even the slightest defect as I feel that we shouldn't have to settle for anything less than a flawless device (took 4 tries with the N5). If you want to go that route, that's completely up to you. If it bothers you, then personally I'd exchange it.
r a g n o r said:
Hi,
Since some months ago, I've experienced those common problems with power button. I bought my Nexus 5 on launch date, so my SN was 310K.
As the problem was increasing, I asked for a replacement, and it arrives today. However, I noticed that the speakers holes are the same size, and when I move the phone I hear the power button rattle.
I just have the IMEI (they are sending it without the original box), but I found this website to check the SN: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=xxxxxxxxxxxxxxxxx
And I saw that it is still 310K.
I'm not really worried about the speakers, but as I asked for a replacement, I don't want to have the same problem again in a year.
So, my question is: as these problems are well-known, can I ask for a replacement (of the replacement)? Should I worry about that button rattle?
Do you recommend me to send back the replacement and ask for another one?
Thank you!
Click to expand...
Click to collapse
http://forum.xda-developers.com/goo...lease-stop-talking-hardware-versions-t2597276
Anyways, the received phone isn't working properly. Besides the button rattle, the vibrator is doing a strange buzzing sound when it's stopping, which I think it's not normal, so I'm sending it back.
However, my original phone stopped working. I can't boot it now, it has been like that several hours, and it just stands like 10 seconds and reboots again. Cool.
My biggest concern is not being able to delete all my private data of the phone before sending it back. Should I worry about that?
r a g n o r said:
Anyways, the received phone isn't working properly. Besides the button rattle, the vibrator is doing a strange buzzing sound when it's stopping, which I think it's not normal, so I'm sending it back.
However, my original phone stopped working. I can't boot it now, it has been like that several hours, and it just stands like 10 seconds and reboots again. Cool.
My biggest concern is not being able to delete all my private data of the phone before sending it back. Should I worry about that?
Click to expand...
Click to collapse
Can you get into recovery? You can wipe it from there.
_MetalHead_ said:
Can you get into recovery? You can wipe it from there.
Click to expand...
Click to collapse
The problem is the power button, so even starting with the bootloader it reboots after a few seconds.
I don't want to open it and avoid warranty either.
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
Hello everyone! I have some problem with my Pixel. I was recording a video in 4k and the phone was charging during the recording. Then I found, that there is just 6% of the battery, made it at least 50%, took the phone off the charging and since then I can't charge, turn it on, start into bootloader, because there is no indications at all, just after pressing power and volume down for about 30 seconds, there is some vibration - I don't know what does it means. What can I do?
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
post-mortem said:
If the power is off, you should definitely be able to charge. I see a few possibilities:
The charger is bad
The cable is bad
The charging port on the phone is dirty or corroded
The charging port is broken
Hopefully it's not the last one, but try to eliminate the other possibilities. Be careful when trying to clean the port, so you don't damage or scratch anything. I've read at least one person post that they were able to get some goop out, and then their phone charged normally after that.
Good luck!
Click to expand...
Click to collapse
Everything with the charging is going well, because I'm using the original cable, with charges my second device right now. The charging port was okey, because it was charging while recording video. The cable was plugged in for a few hours, so the phone should be charged. That's why I still have the question: "What's happened to my Pixel?"
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Oh, God... But is there any answer about why this happens?
jakegub said:
Your motherboard could potentially be gone. Here's my story.
I had a Pixel that I loved and adored. It began to have random reboots. I'd be doing something, and the phone would reboot. It happened sporadically, but was a nuisance because when I'm on call at night, my paging app doesn't start in the background after a restart, so I began missing some nighttime pages. Only happened twice, but it's a bit unacceptable in my line of work.
Eventually the reboots happened more frequently, and then one day it wouldn't turn back on. I tried everything and all i would get with long presses of the power button was a blip of a vibration motor. I talked through Google Support who recommended uBreakIFix. I sent the phone to them (after purchasing a used craigslist replacement) and they said a motherboard replacement was needed. Literally everything in the phone was in perfect condition, I had the phone in a protective case with screen cover since day 1 and there was no water damage. They also couldn't get it to power on. The slight vibration you're mentioning is exactly the issue I ran into and a motherboard replacement is 300+ dollars so I had to call it a loss.
Click to expand...
Click to collapse
Oh, God... But is there any answer about why this happens?
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
Click to expand...
Click to collapse
Does this happens on the 2nd and 3rd Pixel versions?
I've had my Pixel 2 for a while now and haven't had any unusual behavior. I love my pixel 2.
another case
jakegub said:
If you look around, this is not an uncommon issue although it’s also not that widespread. I tried to argue with Google that this was a hardware defect that needs to be covered by extended warranty replacement but they wouldn’t have it. I even argued that the random reboots that I first chatted with support about while my device was in warranty were a symptom of the same issue, but they still wouldn’t replace the phone.
Click to expand...
Click to collapse
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
aram_h said:
I had a similar problem, possibly the same. My Pixel 1 rebooted randomly, but pretty rarely, like once every several months. One morning it rebooted and then a few minutes later died for good. Unlike your phone though, pushing power + down-arrow didn't do anything. At the google-recommended repair store, they tried obvious things like changing the battery and nothing worked. They said that the charging cable drew a negligible amount of current, something like 50-80mA if I remember right.
What is "extended warranty replacement"? When I talked to Google, they said that since my phone was 21 months old, they wouldn't do anything for me.
Click to expand...
Click to collapse
Yeah your mobo is shot and so is mine.
The extended warranty was a $100 add-on when you bought the phone to insure it for 2 years. This is a scam. Any issues you will find on these devices will have occurred and made themselves known within the first 3 months or 3 years after having the phone. Having bought the warranty also means nothing from a customer service point of view as they will refuse to work with you on anything about the phone if it is more than 15 days past warranty expiration even if you have NEVER made a claim and the problem is an obvious hardware defect that you wouldn't ever assume needed to be fixed until it's already too late and your device is no longer functional